Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 19, 2021
TRUCK NOT GOING INTO GEAR OR DRIVING
Incident date: Jan 1, 2020
MY VEHICLE HAS HAD TO HAVE MY ROTORS REPLACED 5 TIMES OR MORE IN A SINGLE YEAR. THE DEALER SAID THAT THESE ROTORS GET HOT AND CREATE HOT SPOTS WHICH IN TURN REQUIRES NEW ROTORS AND BRAKES EVERY 2-3 MONTHS. THIS IS AN EXPENSIVE COST FOR SUCH A LUXURY VEHICLE. THERE IS A RISK THAT THESE ROTORS WILL CONTINUE TO BURN THROUGH THE PADS LEAVING DRIVERS WITHOUT PROPER BRAKING SYSTEMS.
Incident date: Mar 8, 2021
I WAS DRIVING THE CAR AT APPROXIMATELY 75 MPH DOWN THE HIGHWAY. SEVERAL WARNING LIGHTS CAME ON IN THE DASH INCLUDING THE CRASH SENSORS, AND THE CAR LOST ALL POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE CAR WITH NO SUCCESS. ONCE THE START BUTTON IS PUSHED, THE CAR MAKES A CLICKING NOISE BUT THE ENGINE DOES NOT TURN ON. THE ONLY WAY TO GET THE ... Read more
Incident date: Mar 8, 2021
I WAS DRIVING THE CAR AT APPROXIMATELY 75 MPH DOWN THE HIGHWAY. SEVERAL WARNING LIGHTS CAME ON IN THE DASH INCLUDING THE CRASH SENSORS, AND THE CAR LOST ALL POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE CAR WITH NO SUCCESS. ONCE THE START BUTTON IS PUSHED, THE CAR MAKES A CLICKING NOISE BUT THE ENGINE DOES NOT TURN ON. THE ONLY WAY TO GET THE ... Read more
Incident date: Mar 8, 2021
I WAS DRIVING THE CAR AT APPROXIMATELY 75 MPH DOWN THE HIGHWAY. SEVERAL WARNING LIGHTS CAME ON IN THE DASH INCLUDING THE CRASH SENSORS, AND THE CAR LOST ALL POWER. I WAS ABLE TO SAFELY PULL THE CAR OVER TO THE SIDE OF THE ROAD. I TRIED TO RESTART THE CAR WITH NO SUCCESS. ONCE THE START BUTTON IS PUSHED, THE CAR MAKES A CLICKING NOISE BUT THE ENGINE DOES NOT TURN ON. THE ONLY WAY TO GET THE ... Read more
Incident date: Mar 20, 2021
I WANT TO REPORT THAT MY VEHICLE I BOUGHT FROM A DEALER STARTS TO SHUDDER WHEN IS SHIFTING FROM FIRST SHIFT TO SECOND SHIFT AROUND 10-20 MPH. I FEEL UNSAFE BECAUSE I USE IT EVERYDAY AND CAN CAUSE A ACCIDENT IN THE DRIVEWAY. I KNOW A LOT OF PEOPLE HAVE THIS SAME PROBLEM I CAN ASSUME IT'S A FACTORY ISSSUE FROM THE TRANSMISSION ON THE INFINITI. I'M A SINGLE MOTHER WITH 2 KIDS AND I SPEND A LOT OF MON... Read more
Incident date: Jan 1, 2021
THERE IS A WATER LEAK RAGE FROM THE SUNROOF. MY CAR GETS SOAKED IN WATER AND IT'S NOT PREVENTABLE. CREATES A SMELL AND MOLD
Incident date: Jan 1, 2021
THERE IS A WATER LEAK RAGE FROM THE SUNROOF. MY CAR GETS SOAKED IN WATER AND IT'S NOT PREVENTABLE. CREATES A SMELL AND MOLD
Incident date: Jan 1, 2021
THERE IS A WATER LEAK RAGE FROM THE SUNROOF. MY CAR GETS SOAKED IN WATER AND IT'S NOT PREVENTABLE. CREATES A SMELL AND MOLD
Incident date: Mar 22, 2021
REGARDING TRACKING NUMBER 11400119.- INFINITY CALLED ME TODAY(FROM PHONE NUMBER 6157257000. SHE SAID THEY ARE NOT INTERESTED IN MY CASE BECAUSE THE CAR HAS NO RECALL ON IT. I'M CONFUSED BECAUSE I THOUGHT YOU AND INFINITY WOULD WANT TO KNOW WHAT CAUSED THE FIRE AND IF OTHERS WITH THIS MODEL OF.CAR WERE IN DANGER OF BEING SET ON FIRE.
Fire
Incident date: Mar 15, 2021
-DISPLAY SCREEN COMPLETELY BLACK, BUTTONS WOULD WORK, RADIO WOULD WORK, HEATED SEATS WOULD WORK, AC WOULD WORK BUT ABSOLUTELY NOTHING ON THE SCREEN. I DID NOT BRING THE VEHICLE IN BECAUSE I THOUGHT 'THAT WAS WEIRD' AND IT WOULD JUST GO AWAY. UPON STARTING THE CAR THE NEXT TIME, EVERYTHING WAS NORMAL. -SEVERE CONDENSATION INSIDE VEHICLE WINDOWS. CONDENSATION WAS SO SEVERE THAT WATER WAS ACTUALLY... Read more
Incident date: Mar 15, 2021
-DISPLAY SCREEN COMPLETELY BLACK, BUTTONS WOULD WORK, RADIO WOULD WORK, HEATED SEATS WOULD WORK, AC WOULD WORK BUT ABSOLUTELY NOTHING ON THE SCREEN. I DID NOT BRING THE VEHICLE IN BECAUSE I THOUGHT 'THAT WAS WEIRD' AND IT WOULD JUST GO AWAY. UPON STARTING THE CAR THE NEXT TIME, EVERYTHING WAS NORMAL. -SEVERE CONDENSATION INSIDE VEHICLE WINDOWS. CONDENSATION WAS SO SEVERE THAT WATER WAS ACTUALLY... Read more
Incident date: Oct 11, 2020
MY AIRBAG INDICATOR LIGHT CAME ON ALMOST IMMEDIATELY FOLLOWING PURCHASE. I TOOK IT TO BE FIXED BY INFINITI SERVICE DEPARTMENT. AFTER PICKING UP THE VEHICLE, THE LIGHT CAME BACK ON. THIS CYCLE REPEATED MULTIPLE TIMES. THE 4TH TIME, INFINITI STATED THEY HAVE COMPLETED THE "FLOW CHART" PROVIDED BY THE MANUFACTURER TO SOLVE THE PROBLEM AND HAD TO SPEAK TO ENGINEERS TO TROUBLESHOOT NEXT STEPS. THEY QUO... Read more
Incident date: Jan 13, 2021
I RECENTLY REPLACED MY COOPER TIRE CS5 GRAND TOURING TIRES. SIZE 225/55R17 TIRES AFTER A BLOWOUT ON THE FREEWAY. I JUST LEARNED THAT THESE TIRES WERE SUBJECT TO A RECALL. MY DEALER COULD NOT PROVIDE THE DOT SERIAL NUMBERS BECAUSE THE TIRES WERE REPLACED WITH NEW ONES. I CALLED COOPER TIRE CONSUMER RELATIONS AND WAS TOLD THEY CANNOT PROVIDE A REMEDY IF I DO NOT HAVE THE TIRES WITH THE DOT NUMBERS... Read more
Incident date: Feb 1, 2021
WE ARE EXPERIENCING SHIFTING DELAYS AND GRINDING WHEN ACCELERATING. THE CAR IS SHAKING AT AROUN 30/40 MPH SPEED AND WE HEAR WHISTLING SOUND COMING FROM UNDER THE HOOD WHEN DRIVING. WHEN THE CAR IS RUNNING BUT STATIONARY NO NOISE IS HEARD.
Incident date: Jul 16, 2018
TL* THE CONTACT OWNS A 2017 INFINITI Q60. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD DRIFT CAUSING THE VEHICLE TO VEER INTO ONCOMING TRAFFIC. THE CONTACT STATED THAT THE VEHICLE FAILED TO DRIVE STRAIGHT. THE CONTACT ALSO STATED THAT THE ALIGNMENT OFF. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO PASSPORT INFINITI OF ALEXANDRIA (160... Read more
Incident date: Feb 27, 2021
HAD NO PRIOR ISSUES, DRIVING DOWN THE HWYAT 65 MILES PER HR.. CAR FAILED. COSTED TO SIDE OF ROAD MADE IT TO REPAIR SHOP AND THE FUEL PUMP WENT OUT, WHICH AFFECTED THE TIMMING CHAIN AND BROKE THE TEETH, WHICH HAS AFFECTED THE MOTOR. THIS IS A DESIGN DEFECT THAT HUNDRED OTHER FOLKS ARE HAVING. I COULD HAVE LOST MY LIFE WITH THIS VEHICLE
Incident date: Feb 27, 2021
HAD NO PRIOR ISSUES, DRIVING DOWN THE HWYAT 65 MILES PER HR.. CAR FAILED. COSTED TO SIDE OF ROAD MADE IT TO REPAIR SHOP AND THE FUEL PUMP WENT OUT, WHICH AFFECTED THE TIMMING CHAIN AND BROKE THE TEETH, WHICH HAS AFFECTED THE MOTOR. THIS IS A DESIGN DEFECT THAT HUNDRED OTHER FOLKS ARE HAVING. I COULD HAVE LOST MY LIFE WITH THIS VEHICLE
Incident date: Jan 15, 2021
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO INFINITI OF ORANGE PARK (6999 BLANDING BLVD, JACKSONVILLE, FL 32244) TO BE REPAIRED UNDER AN AIR BAGS RECALL. AFTER PICKING UP THE VEHICLE, THE CONTACT BECAME AWARE THAT THE SEAT HAD BEEN PUSHED BACK ALL THE WAY WHILE THE RECALL REPAIR WAS BEING PERFORMED. THE CONTACT WAS UNABLE TO ADJUST THE DRIVER'S SIDE F... Read more
Incident date: Mar 5, 2021
I HAVE HAD MY CAR FOR 4 YEARS NOW AND IT WAS GARAGE KEPT WITH ONE PREVIOUS OWNER SO I'M TOLD. SINCE I'VE HAD THE CAR I HAVE NOT BEEN ABLE TO PROVIDE A COVERING FOR THE VEHICLE. FOR THE FOUR YEARS I HAVE HAD THE DASH FEEL LIKE IT'S MELTING. IT'S STUCK TO ANYTHING I'VE PUT OR LAID ON IT AND CAUSES CRACKS AND RUN LINES WHERE THE CRACKING HAS TAKEN PLACE. DURING COLD MONTHS IT SHRINKS AND DURING THE S... Read more
Incident date: Mar 12, 2021
BOTH HEADLIGHTS STOPPED WORKING AT THE SAME TIME WHICH IS A SAFETY ISSUE! I DID NOT HAVE ANY LOW BEAM LIGHTS OR HIGHBEAM LIGHTS ON BOTH HEADLIGHTS. ONCE THE HEADLIGHTS WENT OUT I HAD NO WAY TO NAVIGATE THE VEHICLE. THE VEHICLE WAS IN MOTION AT NIGHT ON A CITY STREET.
Incident date: Jan 10, 2021
I BOUGHT MY INFINTI QX60 USED A LITTLE OVER A YEAR AGO. I WAS SO EXCITED TO FINALLY HAVE A BEAUTIFUL LUXURY CAR WITH EVERYTHING I WANTED AND IT WOULD BE A SAFE AND DEPENDABLE CAR EVEN THO IT WAS USED BECAUSE IT WAS AN 'INFINITI'. ALL OF A SUDDEN, RIGHT AFTER HAVING IT A YEAR, I WENT TO ACCELERATE TO GET ONTO THE HIGHWAY ABC'S IT BOGGED OUT ON ME HALFWAY THRU THE PASS OVER ONTO THE HIGHWAY.. SCARE... Read more
Incident date: Jan 10, 2021
I BOUGHT MY INFINTI QX60 USED A LITTLE OVER A YEAR AGO. I WAS SO EXCITED TO FINALLY HAVE A BEAUTIFUL LUXURY CAR WITH EVERYTHING I WANTED AND IT WOULD BE A SAFE AND DEPENDABLE CAR EVEN THO IT WAS USED BECAUSE IT WAS AN 'INFINITI'. ALL OF A SUDDEN, RIGHT AFTER HAVING IT A YEAR, I WENT TO ACCELERATE TO GET ONTO THE HIGHWAY ABC'S IT BOGGED OUT ON ME HALFWAY THRU THE PASS OVER ONTO THE HIGHWAY.. SCARE... Read more
Incident date: Jan 17, 2021
2015 INFINITI Q50. CONSUMER STATED THAT WHILE DRIVING THE SUNROOF EXPLODED AND SHATTERED. *LD *JS
Incident date: May 15, 2020
SRS LIGHT IS BLINKING AND DEALER IS UNABLE TO FIX THE ISSUE AND I AM NOT SURE WHETHER I AM SAFE IN CASE OF ACCIDENT OR WHAT ARE THE REPERCUSSIONS OF THIS BLINKING LIGHT
Incident date: May 15, 2020
SRS LIGHT IS BLINKING AND DEALER IS UNABLE TO FIX THE ISSUE AND I AM NOT SURE WHETHER I AM SAFE IN CASE OF ACCIDENT OR WHAT ARE THE REPERCUSSIONS OF THIS BLINKING LIGHT
Incident date: Mar 10, 2021
LAST NIGHT WHILE I WAS SLEEPING, MY CAR CAUGHT FIRE INSIDE.IT APPEARS IT STARTED WHERE THE SEAT WARMER BUTTON IS(ON THE CONSOLE). IT WAS A BIG ENOUGH FIRE TO REACH THE ROOF.
Fire
Incident date: Mar 9, 2021
I WAS DRIVING ON THE FREEWAY AT ABOUT 1:40PM TODAY(03/9/2021). ALL OF SUDDEN HEAR SOME KIND OF LOUD GUN SHOT AND 1 SECOND LATER, MY SUNROOF IS SHATTERED. ALSO, THE FORWARD COLLISION SYSTEM AUTOMATICALLY BREAKS BY ITSELF WHEN THERE IS NO VEHICLE OR ANY KIND OF OBJECT.
Incident date: Mar 9, 2021
I WAS DRIVING ON THE FREEWAY AT ABOUT 1:40PM TODAY(03/9/2021). ALL OF SUDDEN HEAR SOME KIND OF LOUD GUN SHOT AND 1 SECOND LATER, MY SUNROOF IS SHATTERED. ALSO, THE FORWARD COLLISION SYSTEM AUTOMATICALLY BREAKS BY ITSELF WHEN THERE IS NO VEHICLE OR ANY KIND OF OBJECT.
Incident date: Mar 9, 2021
I WAS DRIVING ON THE FREEWAY AT ABOUT 1:40PM TODAY(03/9/2021). ALL OF SUDDEN HEAR SOME KIND OF LOUD GUN SHOT AND 1 SECOND LATER, MY SUNROOF IS SHATTERED. ALSO, THE FORWARD COLLISION SYSTEM AUTOMATICALLY BREAKS BY ITSELF WHEN THERE IS NO VEHICLE OR ANY KIND OF OBJECT.
Incident date: Mar 8, 2021
FUEL SMELL COMING FROM THE VEHICLE WHEN PARKIED IN THE GARAGE. HAS BEEN CHECK OUT TWICE. 1 ST TIME INFINITI COULD NOT FIND ANY ISSUE, BUT TOLD ME THEY WERE LOOKING INTO IT UNDER ENGINEERING REVIEW. 2 MONTHS LATER AFTER LIVING WITH THE SMELL BROUGHT IT BACK THEY HAD A INFINITI ENGINEER LOOK AT IT. NOW THEY ARE TELLING ME THEY ACKNOWLEGDE THAT THERE IS A ISSUE WITH THE CRANK CASE VENTALATION SYSTEM.... Read more
Incident date: Mar 8, 2021
FUEL SMELL COMING FROM THE VEHICLE WHEN PARKIED IN THE GARAGE. HAS BEEN CHECK OUT TWICE. 1 ST TIME INFINITI COULD NOT FIND ANY ISSUE, BUT TOLD ME THEY WERE LOOKING INTO IT UNDER ENGINEERING REVIEW. 2 MONTHS LATER AFTER LIVING WITH THE SMELL BROUGHT IT BACK THEY HAD A INFINITI ENGINEER LOOK AT IT. NOW THEY ARE TELLING ME THEY ACKNOWLEGDE THAT THERE IS A ISSUE WITH THE CRANK CASE VENTALATION SYSTEM.... Read more
Incident date: Oct 2, 2020
HELLO MY CAR INFINITI FX35 2006G VIN [XXX] IS SUITABLE FOR A RECALLED COMPANY TO REPLACE THE FRONT AIRBAGS, AS WELL AS THE FRONT AND REAR HEADLIGHTS, I TURNED TO INFINITI RUSSIA AND INFINITI USA, HELP ME SOLVE THIS ISSUE IN RESPONSE TO SILENCE, HELP ME DEAL WITH THIS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION A... Read more
Incident date: Oct 2, 2020
HELLO MY CAR INFINITI FX35 2006G VIN [XXX] IS SUITABLE FOR A RECALLED COMPANY TO REPLACE THE FRONT AIRBAGS, AS WELL AS THE FRONT AND REAR HEADLIGHTS, I TURNED TO INFINITI RUSSIA AND INFINITI USA, HELP ME SOLVE THIS ISSUE IN RESPONSE TO SILENCE, HELP ME DEAL WITH THIS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION A... Read more
Incident date: Jan 21, 2021
MY INFINITI SUSTAINED FRONT SUBFRAME DAMAGE FROM ROAD DEBRIS ON SEPT 27, 2020.UPON INSPECTION I SAW THE DAMAGE AND FILED A CLAIM WITH ALLSTATE INSURANCE (CLAIM #060646535) ON NOV 11, 2020. DURING THE CLAIM ALLSTATE REFUSED TO PAY FOR A NEW FRONT SUSPENSION MEMBER (INFINITY PART NUMBER 54401-JK00B) AND DEMANDED A USED PART, TAKEN OFF A SALVAGED "JUNK YARD" CAR BE USED. I INQUIRED ABOUT THE TESTING ... Read more
Incident date: Mar 5, 2021
ENGINE SHUTS OFF WHEN TOUCHING THE ACCELERATOR PEDAL, JUST AT THE BEGINNING SO FAR. DON'T KNOW IF IT'LL HAPPEN WHILE DRIVING. CAR WAS STATIONARY.
Incident date: Feb 1, 2021
INFINIT HAS ISSUES WITH THEIR CONVERTIBLE TOP MECHANISM. THEY RUN A METAL TO PLASTIC GEAR THAT STRIPS AND FAILS. THIS CAUSES THE TOP TO SOMETIMES STOP MID CYCLE AND THROW AN ERROR CODE. THEN THE OWNER IS UNABLE TO SECURE THE TOP. I HAD TO DRIVE TO THE DEALER WITH THE TOP IN MID POSITION, NOT SAFE. FRANKLY NOR IS IT TO SAFE TO TOW IN THAT POSITION. IN MY CASE THIS HAS HAPPENED TO ME MORE THAT ONCE.... Read more
Incident date: Mar 4, 2021
ON MARCH 3, 2021, I WAS DRIVING HOME AT NIGHT WHEN MY HEADLIGHTS STOPPED WORKING UNEXPECTEDLY AND SUDDENLY. SOME ROADS HAVE NO OR INADEQUATE STREET LIGHTS AS WELL AS NO SHOULDER FOR PULLING OVER WHICH MAKES IT AT ONCE IMPOSSIBLE TO STOP DRIVING AND DANGEROUS TO CONTINUE DRIVING. THE LOCAL INFINITI DEALERSHIP COULD PROVIDE NO EXPLANATION FOR WHY THE HEADLIGHTS STOPPED WORKING.
Incident date: Oct 2, 2020
TL* THE CONTACT OWN A 2003 INFINITI I35. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHCILE DECELERATED, LOSS MOTIVE POWER, AND STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD, RESTARTED THE VEHICLE AND CONTINUED DRIVING HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS NOTIFIED OF ... Read more
Incident date: Oct 2, 2020
TL* THE CONTACT OWN A 2003 INFINITI I35. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHCILE DECELERATED, LOSS MOTIVE POWER, AND STALLED WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD, RESTARTED THE VEHICLE AND CONTINUED DRIVING HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS NOTIFIED OF ... Read more
Incident date: Mar 23, 2019
FOG LIGHTS HAVE WHAT APPEAR TO BE BURN MARKS ON THE INSIDE OF THE LENS. THIS PROBLEM APPEARED WHEN STUCK IN TRAFFIC AFTER ABOUT 1 HOUR. NEXT, THE DASHBOARD SEEMS TO HAVE ACTUALLY MELTED AND BECOME EXTREMELY STICKY AND HAS ALSO STARTED TO CRACK. FINALLY, WHENEVER IT RAINS, WATER LEAKS INTO THE CABIN ON THE PASSENGER SIDE. I LOOKED AT WHAT I COULD AND THE SUNROOF DRAIN HOSE APPEARS TO BE INTACT AS... Read more
Incident date: Mar 23, 2019
FOG LIGHTS HAVE WHAT APPEAR TO BE BURN MARKS ON THE INSIDE OF THE LENS. THIS PROBLEM APPEARED WHEN STUCK IN TRAFFIC AFTER ABOUT 1 HOUR. NEXT, THE DASHBOARD SEEMS TO HAVE ACTUALLY MELTED AND BECOME EXTREMELY STICKY AND HAS ALSO STARTED TO CRACK. FINALLY, WHENEVER IT RAINS, WATER LEAKS INTO THE CABIN ON THE PASSENGER SIDE. I LOOKED AT WHAT I COULD AND THE SUNROOF DRAIN HOSE APPEARS TO BE INTACT AS... Read more
Incident date: Mar 23, 2019
FOG LIGHTS HAVE WHAT APPEAR TO BE BURN MARKS ON THE INSIDE OF THE LENS. THIS PROBLEM APPEARED WHEN STUCK IN TRAFFIC AFTER ABOUT 1 HOUR. NEXT, THE DASHBOARD SEEMS TO HAVE ACTUALLY MELTED AND BECOME EXTREMELY STICKY AND HAS ALSO STARTED TO CRACK. FINALLY, WHENEVER IT RAINS, WATER LEAKS INTO THE CABIN ON THE PASSENGER SIDE. I LOOKED AT WHAT I COULD AND THE SUNROOF DRAIN HOSE APPEARS TO BE INTACT AS... Read more
Incident date: Mar 1, 2021
TL* THE CONTACT OWNS A 2011 INFINITI G37. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLES INFINITI (5880 NAPLES BLVD, NAPLES, FL 34109, (239) 948-7773) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR BAG SENSOR WAS FAULTY AND THE SEAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTI... Read more
Incident date: Mar 1, 2021
MY AIR BAG LIGHT WAS ON. I TOOK MY VEHICLE TO THE DEALERSHIP TO FIND OUT WHAT WAS THE PROBLEM. THE ISSUE THAT THEY REPORTED TO ME WAS "PAST CODE FOR AIR BAG PASSENGER SIDE: WILL NEED TO REPLACE DIAGNOSTICS MODULE TO BEGIN DIAGNOSIS."
Incident date: Feb 1, 2019
IN THE SEARCH OF A NEW DASHBOARD FOR MY 2010 INFINITI FX35 DUE TO A SPIDER WEB CRACKING MANUFACTURING ISSUE, I CAME ACROSS ANOTHER 2010 FX35 WITH THE EXACT SAME CRACK IN IDENTICAL SPOTS. I THOUGHT THIS IS IMPOSSIBLE TO BE A COINCIDENCE. THE MAIN ISSUES ARE DASHBOARD CRACKING. DUE TO THE MANUFACTURER DEFECT, THIS LOWERS THE VALUE OF THE VEHICLE TREMENDOUSLY. PLEASE SEE ATTACHED COMPARISON PICS BELO... Read more
Incident date: Feb 21, 2021
I NOTICED A SHAKING WHEN CAR WAS RIDING AT 15-25 MPH AND WOULD GO AWAY ONCE I REACHED A HIGHER SPEED. TOOK TO MECHANIC FOR OIL CHANGE AND ASKED TO CHECK. I WAS TOLD TO TAKE TO DEALERSHIP BASED ON CODE THEY WERE GETTING. TOOK CAR TO DEALERSHIP AND WAS TOLD IT WAS A PART OF TRANSMISSION THAT WAS UNDER WARRANTY. THEY ORDERED PART AND WHEN WENT TO DO WORK ANOTHER CODE APPEARED AND I WAS TOLD THEY ... Read more
Incident date: Sep 8, 2020
CAR SHUDDERS AND JITTERS DURING ACCELERATION FROM STOPPED POSOTION. ENGINE REVS AND AND GOES TO ZERO ON ITS OWN FOR NO REASON WHILE IN MOTION.
Incident date: Sep 8, 2020
CAR SHUDDERS AND JITTERS DURING ACCELERATION FROM STOPPED POSOTION. ENGINE REVS AND AND GOES TO ZERO ON ITS OWN FOR NO REASON WHILE IN MOTION.
Incident date: Feb 19, 2021
WHILE DRIVING ON HIGHWAY LOSS OF POWER AND TRANSMISSION, FEELS AS THO IT CAN'T SHIFT AND RPMS OR OUT OF WACK. EVEN AFTER THE TRANSMISSION WAS REPLACED LAST WEEK BY INFINITI DUE TO THE RECALL, I'M STILL HAVING THE EXACT SAME PROBLEM.