Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Apr 20, 2021
THERE WAS CAR THAT PULLED UP BEHIND ME WHILE I WAS IDLE IN THE DRIVEWAY AND AS I PULLED OUT NO WARNING BEEP..AND NOW THE VEHICLE. WAS NOT CRANKING FOR SEVERAL HOURS AND NOTHING IS WRONG WITH BATTERY AND REMOTE IS FULLY CHARGED & HAVE BEEN STRANDED SEVAL TIMES BECAUSE IF OF IT...THIS HAS TO BE A RECALL
Crash
Incident date: Apr 20, 2021
THERE WAS CAR THAT PULLED UP BEHIND ME WHILE I WAS IDLE IN THE DRIVEWAY AND AS I PULLED OUT NO WARNING BEEP..AND NOW THE VEHICLE. WAS NOT CRANKING FOR SEVERAL HOURS AND NOTHING IS WRONG WITH BATTERY AND REMOTE IS FULLY CHARGED & HAVE BEEN STRANDED SEVAL TIMES BECAUSE IF OF IT...THIS HAS TO BE A RECALL
Crash
Incident date: Apr 20, 2021
THERE WAS CAR THAT PULLED UP BEHIND ME WHILE I WAS IDLE IN THE DRIVEWAY AND AS I PULLED OUT NO WARNING BEEP..AND NOW THE VEHICLE. WAS NOT CRANKING FOR SEVERAL HOURS AND NOTHING IS WRONG WITH BATTERY AND REMOTE IS FULLY CHARGED & HAVE BEEN STRANDED SEVAL TIMES BECAUSE IF OF IT...THIS HAS TO BE A RECALL
Crash
Incident date: Jan 1, 2018
MY CAR DASHBOARD HAD RECALL ONLY FOR SHORT TIME AND NOW THE DEFECT IS SHOWING UP BADLY. PULSE CAN YOU CHECK AND MAKE ONE TIME EXCEPTION.
Incident date: Apr 19, 2021
DRIVING ON MY CITY ROAD AT 45 MPH MY INFINITI M35 INSTANTLY WENT FROM NORMAL RPMS TO 0, BRAKES LOCKING AND STEERING AS WELL. I WAS ABLE TO PULL OFF INTO A COMPANY PARKING LOT TO TURN MY INFINITI OFF AFTER GETTING IT IMMEDIATELY IN PARK. I TRIED TO RESTART MY CAR AND ALMOST FIVE DAYS OF TRYING AND HAVING IT TOWED HOME, I AM STILL UNABLE TO GET MY CAR TO RESTART. ALL OF THE INTERIOR LIGHTS FROM SLIP... Read more
Incident date: Apr 19, 2021
DRIVING ON MY CITY ROAD AT 45 MPH MY INFINITI M35 INSTANTLY WENT FROM NORMAL RPMS TO 0, BRAKES LOCKING AND STEERING AS WELL. I WAS ABLE TO PULL OFF INTO A COMPANY PARKING LOT TO TURN MY INFINITI OFF AFTER GETTING IT IMMEDIATELY IN PARK. I TRIED TO RESTART MY CAR AND ALMOST FIVE DAYS OF TRYING AND HAVING IT TOWED HOME, I AM STILL UNABLE TO GET MY CAR TO RESTART. ALL OF THE INTERIOR LIGHTS FROM SLIP... Read more
Incident date: Apr 19, 2021
DRIVING ON MY CITY ROAD AT 45 MPH MY INFINITI M35 INSTANTLY WENT FROM NORMAL RPMS TO 0, BRAKES LOCKING AND STEERING AS WELL. I WAS ABLE TO PULL OFF INTO A COMPANY PARKING LOT TO TURN MY INFINITI OFF AFTER GETTING IT IMMEDIATELY IN PARK. I TRIED TO RESTART MY CAR AND ALMOST FIVE DAYS OF TRYING AND HAVING IT TOWED HOME, I AM STILL UNABLE TO GET MY CAR TO RESTART. ALL OF THE INTERIOR LIGHTS FROM SLIP... Read more
Incident date: Apr 8, 2021
I HAVE A 2013 INFINITI JX 35 THAT IS ON ITS 2ND TRANSMISSION AND EXPERIENCING SHUDDER PROBLEMS. THE DEALERSHIP STATED THAT IT WILL NEED TO BE REPLACED AGAIN IN ORDER FOR THE PROBLEM TO GO AWAY. THIS IS A SAFETY ISSUES AS THIS COULD CAUSE ACCIDENTS ON THE INTERSTATE. THIS TRUCK IS DANGEROUS.
Incident date: Apr 23, 2021
TL* THE CONTACT OWNS A 2008 INFINITI FX35. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT A MONTH PRIOR, THE VEHICLE WAS SERVICED UNDER AN UNKNOWN RECALL. THE VEHICLE WAS TAKEN TO SEWELL INFINITI OF DALLAS (7110 LEMMON AVE, DALLAS, TX 75209) WHERE IT WAS DIAGNOSED WITH THE AIR BAG NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIR... Read more
Incident date: Apr 16, 2021
TL* THE CONTACT OWNS A 2008 INFINITI M45. THE CONTACT STATED THAT AT START-UP, THE VEHICLE SPUTTERED AND LOSS POWER. THE VEHICLE FAILED TO START. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE OWNER CHANGED THE SPARK PLUGS. THE CONTACT CALLED CIRCLE INFINITI (300 NJ-36, WEST LONG BRANCH, NJ 07764, (732) 389-1200) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIF... Read more
Incident date: Jul 26, 2019
ON MAY 4, 2019, I TOOL DELIVERY OF A NEW INFINITY, QX50 AND AFTER 2.5 MONTHS OF OWNERSHIP (JULY 26, 2019 TO PRESENT), I'M HAVING ONGOING / UNRESOLVED PROBLEMS / FAILURES WITH; AUDIO, LANE DEPARTURE, COLLISION WARNING W/ SUDDEN STOPPING, HEATED / COOL SEATS, INFOTAINMENT, AUDIO, TAILGATE, REMOTE DOOR LOCKS, BOTH SCREENS GOING BLANK, PHONE / BLUETOOTH CONNECTION, AWD, AUTOMATIC SHIFTING PROBLEMS AND... Read more
Incident date: Jul 26, 2019
ON MAY 4, 2019, I TOOL DELIVERY OF A NEW INFINITY, QX50 AND AFTER 2.5 MONTHS OF OWNERSHIP (JULY 26, 2019 TO PRESENT), I'M HAVING ONGOING / UNRESOLVED PROBLEMS / FAILURES WITH; AUDIO, LANE DEPARTURE, COLLISION WARNING W/ SUDDEN STOPPING, HEATED / COOL SEATS, INFOTAINMENT, AUDIO, TAILGATE, REMOTE DOOR LOCKS, BOTH SCREENS GOING BLANK, PHONE / BLUETOOTH CONNECTION, AWD, AUTOMATIC SHIFTING PROBLEMS AND... Read more
Incident date: Jul 26, 2019
ON MAY 4, 2019, I TOOL DELIVERY OF A NEW INFINITY, QX50 AND AFTER 2.5 MONTHS OF OWNERSHIP (JULY 26, 2019 TO PRESENT), I'M HAVING ONGOING / UNRESOLVED PROBLEMS / FAILURES WITH; AUDIO, LANE DEPARTURE, COLLISION WARNING W/ SUDDEN STOPPING, HEATED / COOL SEATS, INFOTAINMENT, AUDIO, TAILGATE, REMOTE DOOR LOCKS, BOTH SCREENS GOING BLANK, PHONE / BLUETOOTH CONNECTION, AWD, AUTOMATIC SHIFTING PROBLEMS AND... Read more
Incident date: Apr 1, 2016
TL* THE CONTACT OWNS A 2008 INFINITI EX35. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND WAS CAUSING A GLARE THAT WAS IMPAIRING HIS VISION WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO INFINITI OF SARASOTA 4950 CLARK RD, SARASOTA, FL 34233, (941) 924-1211) AND INQUIRED IF THE VEHICLE WAS UNDER RECALL. HE WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT DIAGNOSED NOR R... Read more
Incident date: Apr 2, 2021
WHILE IN DRIVE THE AUTOMATIC TRANSMISSION DOESN'T GO THRU THE SEQUENCE OF SHIFTS. IT DOESN'T GO PROPERLY INTO THE STANDARD FORWARD DRIVE MODE. IT STAYS IN THE LOWER GEARS.
Incident date: Apr 16, 2021
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER ... Read more
Incident date: Apr 16, 2021
TL* THE CONTACT OWNS A 2018 INFINITI QX30. THE CONTACT STATED THAT AT START-UP, THE CONTACT HEARD AN ABNORMAL POPPING SOUND WHILE TURNING THE STEERING WHEEL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, SEVERAL FEATURES ON THE STEERING WHEEL FAILED TO OPERATE AS NEEDED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER ... Read more
Incident date: Aug 7, 2020
I WAS ON THE HIGHWAY DRIVING MY FAMILY FROM TEXAS TO NORTH CAROLINA WHEN I RAN INTO RUSH HOUR TRAFFIC LONG THE WAY. I APPLIED THE BRAKE TO SLOW THE VEHICLE DOWN, THEN SUDDENLY THE STEERING WHEEL STARTED SHAKING, THERE WAS A LOUND GRIDDING NOISE AS IF THE ENGINE ABOUT TO FALLOUT AND MY BRAKE DIDNOT HOLD IMMEDIATELY WHEN APPLIED.
Incident date: Mar 12, 2021
THE AIRBAG WARNING LIGHT IS FLASHING ON MY - I TOOK IT TO THE DEALER AND ASK THEM TO INVESTIGATE OR IF THERE WAS A RECALL I'M CONCERNED THAT THE AIRBAG IS IN DEFAULT THEY CLAIMED THERE WAS NO RECALL AND THAT IT WOULD COST ME LOT OF MONEY FOR THEM TO FIX IT .ITS STILL FLASHING AND THAT WAS ABOUT A YR AGO DEALER SHOULD HAVE RECORD KERNEY MESA INF SAN DIEGO
Incident date: Apr 6, 2021
THE PASSENGER SEAT OCCUPANT SENSOR IS NOT WORKING
Incident date: Jul 16, 2020
WHEN I BOUGHT MY 2014 INFINITI Q50 I PUT IT ON THE ROAD AND THEN I STARTED RECEIVING RECALLS. I ALSO HAD SEVERAL LIGHTS ON. I BROUGHT IT BACK TO DEALERSHIP THEY DID SOMETHING LIKE CLEARING THE LIGHTS WITHOUT EVEN LOOKING AT IT. 45 DAYS AFTER I BOUGHT THIS VEHICLE I WAS IN A SERIOUS MOTOR VEHICLE ACCIDENT. I ALMOST DIED AND I LOST MY SPLEEN. ONE OF THE AIRBAGS DIDN'T DEPLOY WHICH WAS THE REASONING ... Read more
Crash
1 injured
Incident date: Jul 16, 2020
WHEN I BOUGHT MY 2014 INFINITI Q50 I PUT IT ON THE ROAD AND THEN I STARTED RECEIVING RECALLS. I ALSO HAD SEVERAL LIGHTS ON. I BROUGHT IT BACK TO DEALERSHIP THEY DID SOMETHING LIKE CLEARING THE LIGHTS WITHOUT EVEN LOOKING AT IT. 45 DAYS AFTER I BOUGHT THIS VEHICLE I WAS IN A SERIOUS MOTOR VEHICLE ACCIDENT. I ALMOST DIED AND I LOST MY SPLEEN. ONE OF THE AIRBAGS DIDN'T DEPLOY WHICH WAS THE REASONING ... Read more
Crash
1 injured
Incident date: Mar 31, 2021
MY VEHICLE STALLING ALL TIME WHICH IS VERY DANGEROUS ESPECIALLY WHEN I M DRIVING ON HIGHWAY . MORE THAN 10 TIMES I ALMOST CRASH MY VEHICLE.
Incident date: Mar 31, 2021
MY VEHICLE STALLING ALL TIME WHICH IS VERY DANGEROUS ESPECIALLY WHEN I M DRIVING ON HIGHWAY . MORE THAN 10 TIMES I ALMOST CRASH MY VEHICLE.
Incident date: Apr 7, 2021
2003 INFINITY I35 STALLS/DIES WITHOUT WARNING, SPITS/JERKS FORWARD, CHECK ENGINE LIGHT, TCS AND SLIP. HAPPENS WHILE DRIVING BUT USUALLY STARTS RIGHT BACK UP AFTERWARDS. HAS HAPPENED A NUMBER OF TIMES HAVE REPLACED ONE CAMSHAFT POSITION SENSOR AND STILL HAVE THE SAME ISSUE.
Incident date: Apr 9, 2021
I'VE CALLED INFINITI AND ANOTHER NUMBER ON A LETTER I KEEP GETTING 877-481-0083 MANY, MANY TIMES AND TOLD THEM I HAVE NOT OWNED THIS CAR FOR OVER 15-YEARS AND FOR THEM TO TAKE MY NAME OFF THE LIST. NO LUCK AND THEY ARE WASTING TIME AND MONEY AND NOT FINDING THE REAL OWNER!!!
Incident date: Apr 9, 2021
I'VE CALLED INFINITI AND ANOTHER NUMBER ON A LETTER I KEEP GETTING 877-481-0083 MANY, MANY TIMES AND TOLD THEM I HAVE NOT OWNED THIS CAR IN 15-YEARS AND FOR THEM TO TAKE MY NAME OFF THE LIST. NO LUCK AND THEY ARE WASTING TIME AND MONEY AND NOT FINDING THE REAL OWNER!!!
Incident date: Jan 22, 2021
PASSENGER AIR BAG CONSTANTLY BLINKS. AFTER LOOKING UP THIS ISSUE I SEE MANY HAVE HAD THE SAME PROBLEM WITH THIS YEAR MODEL AND PRIOR YEAR MODELS.
Incident date: Apr 1, 2021
PASSENGER SEAT SENSOR HAS FAILED, CAUSING THE SYSTEM TO BE INOPERATIVE. BASED ON RESEARCH, THIS IS A COMMON PROBLEM WHICH WAS ADDRESSED ON SOME NISSAN/INFINITI MODELS, BUT NOT THE G37 CONVERTIBLE. THE COST TO REPAIR IS PROHIBITIVE AT $9000.
Incident date: Apr 3, 2021
SUNROOF EXPLODED WHEN DRIVING ON THE HIGHWAY, WE PULLED OVER IMMEDIATELY AND CALLED INFINITI CUSTOMER SERVICE FOR TECHNICAL HELP, THEY ASKED ME TO DRIVE TO NEAREST INFINITI RETAIL STORE TO REPLACE THE GLASS. WHEN WE GOT THE STORE, THERE'S NO MECHANIC BECAUSE IT'S SATURDAY. THE STAFF THERE TOLD ME TO COME MONDAY TO SEE IF THEY CAN DETERMINE THE SUNROOF EXPLODED BY ITSELF. THEY HELPED US COVER THE S... Read more
Incident date: Mar 29, 2021
I HAVE TRIED TO GET PASSENGER AIRBAG RECALL (AND A CONFIRMED DRIVER SEATBELT DEFECT) REPLACED AND THE PART WAS NEEDED ONE YEAR AGO AROUND MARCH OR APRIL 2020 AND TODAY WHEN I TRIED TO MAKE A APPOINTMENT 03/29/2021 WAS TOLD THAT IT IS A 3 TO 4 HOUR JOB AND NO LOANER VEHICLE OR TOW IS AVAILABLE FOR THIS TYPE OF SERVICE. THE THE RECALL NOTICE FORM # R1714 30148563 STATES THAT THERE IS FREE CONVENIE... Read more
Incident date: Mar 29, 2021
I HAVE TRIED TO GET PASSENGER AIRBAG RECALL (AND A CONFIRMED DRIVER SEATBELT DEFECT) REPLACED AND THE PART WAS NEEDED ONE YEAR AGO AROUND MARCH OR APRIL 2020 AND TODAY WHEN I TRIED TO MAKE A APPOINTMENT 03/29/2021 WAS TOLD THAT IT IS A 3 TO 4 HOUR JOB AND NO LOANER VEHICLE OR TOW IS AVAILABLE FOR THIS TYPE OF SERVICE. THE THE RECALL NOTICE FORM # R1714 30148563 STATES THAT THERE IS FREE CONVENIE... Read more
Incident date: Feb 22, 2021
THE CHASSIS CONTROL MODULE ERROR LIGHT JUST COME ON ....ALSO THE GPS AND RADIO THERE IS NO SOUND AND WONT TUNE IN THE IN TOUCH NOT WORKING
Incident date: Feb 22, 2021
THE CHASSIS CONTROL MODULE ERROR LIGHT JUST COME ON ....ALSO THE GPS AND RADIO THERE IS NO SOUND AND WONT TUNE IN THE IN TOUCH NOT WORKING
Incident date: Feb 22, 2021
THE CHASSIS CONTROL MODULE ERROR LIGHT JUST COME ON ....ALSO THE GPS AND RADIO THERE IS NO SOUND AND WONT TUNE IN THE IN TOUCH NOT WORKING
Incident date: Mar 27, 2021
MY CAR PAUSE AND JERKS THEN STOPS. THIS IS THE SECOND TIME THIS HAS HAPPENED AFTER BEING FIXED. THE MECHANIC SAID THEY HAD A RECALL ON THE 2016 MODELS FOR THIS BUT NOT THE 2015 BUT HAD TO CORRECT MANY OF THE 2015 MODELS. THE CHECK ENGINE LIGHT CAME ON AFTER IT STOPPED. I WAS ON THE INTERSTATE THE LAST TIME WHEN IT STOPPED. I AM AFRAID THAT IT MIGHT HAPPEN AGAIN WITHOUT ANY WARNING. THIS IS A LIFE ... Read more
Incident date: Mar 27, 2021
MY CAR PAUSE AND JERKS THEN STOPS. THIS IS THE SECOND TIME THIS HAS HAPPENED AFTER BEING FIXED. THE MECHANIC SAID THEY HAD A RECALL ON THE 2016 MODELS FOR THIS BUT NOT THE 2015 BUT HAD TO CORRECT MANY OF THE 2015 MODELS. THE CHECK ENGINE LIGHT CAME ON AFTER IT STOPPED. I WAS ON THE INTERSTATE THE LAST TIME WHEN IT STOPPED. I AM AFRAID THAT IT MIGHT HAPPEN AGAIN WITHOUT ANY WARNING. THIS IS A LIFE ... Read more
Incident date: Mar 27, 2021
MY CAR PAUSE AND JERKS THEN STOPS. THIS IS THE SECOND TIME THIS HAS HAPPENED AFTER BEING FIXED. THE MECHANIC SAID THEY HAD A RECALL ON THE 2016 MODELS FOR THIS BUT NOT THE 2015 BUT HAD TO CORRECT MANY OF THE 2015 MODELS. THE CHECK ENGINE LIGHT CAME ON AFTER IT STOPPED. I WAS ON THE INTERSTATE THE LAST TIME WHEN IT STOPPED. I AM AFRAID THAT IT MIGHT HAPPEN AGAIN WITHOUT ANY WARNING. THIS IS A LIFE ... Read more
Incident date: Mar 26, 2021
ON MARCH 26, 2021 THE SUNROOF EXPLODED AND SHATTERED DURING COMMUTE HOME FROM WORK IN DALLAS ON I30 EASTBOUND NEAR THE FERGUSON ROAD EXIT. TRAFFIC WAS SURPRISINGLY LIGHT AND THERE WERE NO LARGE TRUCKS NEAR ME.
Incident date: Mar 26, 2021
ON MARCH 26, 2021 THE SUNROOF EXPLODED AND SHATTERED DURING COMMUTE HOME FROM WORK IN DALLAS ON I30 EASTBOUND NEAR THE FERGUSON ROAD EXIT. TRAFFIC WAS SURPRISINGLY LIGHT AND THERE WERE NO LARGE TRUCKS NEAR ME.
Incident date: Mar 27, 2021
THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ... Read more
Incident date: Mar 27, 2021
THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ... Read more
Incident date: Mar 27, 2021
THIS VEHICLE IS AN ABSOLUTE HAZARD. THE BRAKES AND POWER STEERING WILL FAIL WHILE DRIVING, AND THE VEHICLE WILL BE SLOW TO ACCELERATE WHILE THIS HAPPENS. I HAVE PERSONALLY HAD TWO NEAR ACCIDENTS WHEN THIS OCCURS. I HAVE RESEARCHED AND FOUND THAT I AM FAR FROM THE ONLY PERSON WITH THIS ISSUE AND INFINITI DOESN'T SEEM TO CARE. I HAVE TAKEN IT IN THREE TIMES ALREADY WITH NO SOLUTION OFFERED. I HAVE ... Read more
Incident date: Mar 15, 2021
TL* THE CONTACT OWNS A 2014 INFINITI QX80. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THERE WAS AN ABNORMAL SQUEALING SOUND COMING FROM THE ENGINE, LASTING FOR APPROXIMATELY TEN MINUTES. THERE WAS AN UNKNOWN WARNING LIGHT ILLUMINATED DURING THE FAILURE. THE CONTACT TOOK THE VEHICLE TO FAULKNER INFINITI MECHANICSBURG (6720 CARLISLE PIKE, MECHANICSBURG, PA 17050, (717) 691-8900) TO BE DIAGN... Read more
Incident date: Mar 26, 2021
INFINITI SERVICE ON 8140 BURNET RD. AUSTIN, TX 78753 REFUSED TO ACCEPT MY CAR ON MARCH 26TH BECAUSE THEY SAID PARTS AND PROCEDURE WAS UNAVAILABLE FOR THEM TO ADDRESS: RECALL #: R20B8 DESCRIPTION: INFINITI HAS DETERMINED THE PROPELLER SHAFT DESIGN LACKS SUFFICIENT FATIGUE STRENGTH.
Incident date: Mar 26, 2021
INFINITI SERVICE ON 8140 BURNET RD. AUSTIN, TX 78753 REFUSED TO ACCEPT MY CAR ON MARCH 26TH BECAUSE THEY SAID PARTS AND PROCEDURE WAS UNAVAILABLE FOR THEM TO ADDRESS: RECALL #: R20B8 DESCRIPTION: INFINITI HAS DETERMINED THE PROPELLER SHAFT DESIGN LACKS SUFFICIENT FATIGUE STRENGTH.
Incident date: Mar 26, 2021
SCHEDULED AN APPOINTMENT WITH INFINITI SERVICE 8140 BURNET RD. AUSTIN TX, 78757 ON FEB. 17 BROUGHT MY CAR FOR REPAIR, THEY REFUSED TO TAKE THE CAR IN SAYING THEY DON'T HAVE PARTS AVAILABLE TO FIX THIS ISSUE.
Incident date: Mar 26, 2021
SCHEDULED AN APPOINTMENT WITH INFINITI SERVICE 8140 BURNET RD. AUSTIN TX, 78757 ON FEB. 17 BROUGHT MY CAR FOR REPAIR, THEY REFUSED TO TAKE THE CAR IN SAYING THEY DON'T HAVE PARTS AVAILABLE TO FIX THIS ISSUE.
Incident date: Mar 26, 2021
ON MARCH 7 DRIVER SIDE LIGHT WENT OUT WHILE DRIVING DOWN ROAD. HAD TO HAVE WHOLE UNIT REPLACED. NOW JUST 2 WEEKS LATER, ON THE WAY HOME TONIGHT, DRIVING AGAIN, THE PASSENGER SIDE WENT OUT. THIS SIDE WAS REPLACED FULLY BY INFINITI JUST 2 YEARS AGO BECAUSE IT WENT OUT WHILE DRIVING IN THE MOUNTAINS AND IS NOW IS ONCE AGAIN GONE OUT WHILE DRIVING. EACH TIME THEY SAY IT IS A BALLAST AND THE FULL UNIT,... Read more
Incident date: Mar 24, 2021
WHILE ACCELERATING TO GO THROUGH A TRAFFIC LIGHT TURNING LEFT THE TRANSMISSION SHUTTERED SEVERAL TIMES CAUSING ME TO ALMOST NOT MAKE IT THROUGH THE LIGHT BEFORE A CAR WAS COMING THROUGH THE INTERSECTION. I WAS NEARLY HIT BY THAT VEHICLE WHILE MY 3 YEAR OLD DAUGHTER WAS IN THE CAR AS WELL. THIS SHUTTER ISSUE KEEPS HAPPENING AND NOW OUR MECHANIC SAYS THE TRANSMISSION IS GOING.