Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jun 4, 2021
Picked up the car on 5/25, on 6/4 sitting at a red light, forward collision warning and lane assist malfunctions showed up on dashboard. Called Faulkner willow grove where my company leased the car, the set up an appt on 6/17. the next day, 6/18 both malfunctions came back, I called and said I don't have time out of my day to drive back and forth for you to not fix my car, he told me to go somewhe... Read more
Incident date: Jul 20, 2021
the rear end started to sway and shake ... made the car uncrontrlable, I reacted instantly and took my foot off the gas peddle and gripped the steering firmly like driving on snow...it came back under control as I was braking softly ....what a scary incident ...
Incident date: Aug 2, 2021
The contact owns a 2003 Infiniti G35. The contact stated that the air bag warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was unavailable.
Incident date: Nov 13, 2020
I own a 2012 QX56. Check engine light comes on and I take it to the dealer. It's the Catalyst System Efficiency Below Threshold (catalytic covers - P0430 code) I was warned before I bought this vehicle about the cats going bad. Infiniti dealer, that I purchased the truck from said "this vehicle has been serviced at an Infiniti dealer since day one. Every possible service that was needed was compl... Read more
Incident date: Jun 15, 2021
SEAT SENSOR PROBLEM ON PASSENGER SIDE, SEAT BELT LIGHT ON WITHOUT PERSON SEAT IN, FIX MANY TIME STILL COME BACK.
Incident date: Jun 15, 2021
SEAT SENSOR PROBLEM ON PASSENGER SIDE, SEAT BELT LIGHT ON WITHOUT PERSON SEAT IN, FIX MANY TIME STILL COME BACK.
Incident date: Jul 29, 2021
My vehicles belt has torn twice leaving me stranded many other Infiniti Q50 owners have experienced it and Nissan has no solution but to replace it.
Incident date: Jun 4, 2021
there was a problem with safety recall a week after I took the vehicle test! I went to the dealer in Las Vegas many times, but they didn't find the mistake, they told me that the car was in order! There are no warning lights on the dashboard! Everything seems fine, but I don't know why he still writes it safety recall, don't clear this and why no one can clear this and help me!
Incident date: Jul 16, 2021
Transmission shudders when first acceleration
Incident date: Mar 1, 2021
Passenger side airbag sensor has failed - this is a serious threat to human life in case of an accident and I'm pretty sure this is illegal. I purchased the car March 2021 from a dealer in San Jose, and this did not show on the carfax report, nor did the dealer inform me of this defect. BaseD on my research this is a common problem with other G37's of the same year and into 2011. Infiniti of Bea... Read more
Incident date: Jun 25, 2021
Air bag light is flashing, passenger side air bag not engaged. Available for inspection. This is an inherent safety risk for anyone sitting in passenger side front seat, I have to ask all of my passengers to sit in the back. Problem confirmed by two dealerships, with the second happily quoting over $4K to repair as the entire seat must be replaced. Light has been on for some time, online tips ... Read more
Incident date: Jul 22, 2021
The tire developed a bubble in the sidewall. The tire is just over a year old and has less than 1,000 miles on it. All driving is on city roads/interstate. The car has not hit any potholes, curbs, or had any other damage. I am concerned because a review of numerous online comments report the exact same problem with this tire. If you Google "Goodyear Excellence ROF reviews", you will find doze... Read more
Incident date: Jul 20, 2021
The contact owns a 2017 Infiniti QX50. The contact stated while driving 65 mph, the moon roof glass shattered without impact. The moon roof shards fell inside the vehicle onto the driver however, there was no injury sustained. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the moon roof needing to be replaced. The vehicle wa... Read more
Incident date: Apr 1, 2021
The Display / Navigation screen does not always light up. Some time it works when you start the car. Other times it tries for a awhile be fore it starts to work. When it lights up everything from what I can tell works normally. When it does not light up. The AC works by its self, but you can not turn it off or adjust it. The warning sensors work, but Camera does not work. Radio does not work... Read more
Incident date: Apr 1, 2021
The Display / Navigation screen does not always light up. Some time it works when you start the car. Other times it tries for a awhile be fore it starts to work. When it lights up everything from what I can tell works normally. When it does not light up. The AC works by its self, but you can not turn it off or adjust it. The warning sensors work, but Camera does not work. Radio does not work... Read more
Incident date: Jul 14, 2021
The contact owns a 2016 Infiniti QX80. The contact stated while the vehicle was parked in the garage, there was an abnormally strong fuel odor inside the garage. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximatel... Read more
Incident date: Mar 19, 2021
Rear speaker AMP caught fire and burned the rear of the vehicle near the fuel tankMarch 19, 2021. The electrical fire occurred several hours after the vehicle had been parked under an apartment housing complex carport. Had it not been noticed the structure along with several other vehicles could have caught fire. Pasco Washington Fire identified the source as the factory AMP in the rear of the ... Read more
Fire
Incident date: Jul 13, 2021
On 7/13/21 afternoon, I parked my car in a parking garage of Purdue University, located in West Lafayette, IN. Around 6 pm, as I was backing out of my parking spot on reverse gear and turning the steering wheel, the car seemed sluggish. So, I pressed the accelerator -- lightly, I believe . All of a sudden, the car just took off, moving backward very fast in a semicircle. It first hit the back o... Read more
Crash
1 injured
Incident date: Jan 4, 2021
The air bag warning light for the passenger air bag on my 2013 Infiniti G37 is constantly flashing on my dash and the passenger air bag off message is always on in my vehicle, even when my wife is sitting in the seat, and I have not had an accident. The light just started flashing on its own approximately 6 months ago. This would seem to me to be a legitimate safety issue. If I were in an accident... Read more
Incident date: Jul 16, 2021
My vehicle is one oil change past the bumper to bumper warranty or 4000 miles. Air bag light is on. My regular mechanic took to dealer. Dealer said they see this problem all the time. Told us that in an accident the bags would not deploy and repair is more than $5000! We contacted Nissan north America. Extremely rude employee said too bad as vehicle was out of warranty. Said "maybe" could h... Read more
Incident date: Jul 8, 2021
The contact owns a 2015 Infiniti QX60. The contact stated that while her son was driving 70 mph, the front and rear passenger’s side seat air bag deployed inadvertently. The driver pulled the vehicle over to the side of the road and checked the vehicle. The vehicle was not struck by an object for the air bag to deploy. The driver continued driving back to the residence. There was no warning ligh... Read more
Incident date: Jul 14, 2021
The contact owns a 2012 Infiniti FX35. The contact stated while driving at an unknown speed, the vehicle failed to shift gears properly. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the PCM needed to be replaced. The vehicle was not yet repaired however, the repair was pending. The manufacturer had been informed of the failure. The failure mileage... Read more
Incident date: Jun 9, 2021
Two weeks after having my G37 serviced at the Las Vegas dealership the engine shut down while driving on the freeway at full speed. The car rapidly lost power and speed. The gas peddle was unresponsive and after decelerating, the car would only move forward at very slow speed. A major accident was avoided only through the quick actions of trailing traffic which had to slam on their brakes. After ... Read more
Incident date: Jul 10, 2021
The backup camera cannot see see at nighttime, a real safety issue.
Incident date: Jul 10, 2021
The backup camera cannot see see at nighttime, a real safety issue.
Incident date: Jul 10, 2021
The backup camera cannot see see at nighttime, a real safety issue.
Incident date: Jan 1, 2021
THE CAR STALLS. THE POWER STEERING NO LONGER WORKS WHEN THE CAR STALLS. I HAVE BEEN IN TRAFFIC, MULTIPLE TIMES, WHEN THE CAR STALLED. IT CREATES AN UNSAFE SITUATION BECAUSE THE TRAFFIC BEHIND ME HAS TO APPLY THE BRAKES OR SWERVE AROUND ME. LONG AGO TOOK THE CAR TO INFINITI AND THEY DID A $300+ 3 POINT FUEL INJECTION CLEAN, ETC. THEY COULD NOT DUPLICATE THE PROBLEM AND THERE WAS NO CODE, SO THEY SA... Read more
Incident date: Jun 28, 2021
I am writing the complaint to inform you and request an investigation into the Infiniti Advanced Air Bag System (AABS) passenger seat sensor. I recently purchased a 2011 Infiniti G37x sedan with approximately 62,251 miles on June 28th, 2021. This vehicle has had one owner prior to me and has a clean CarFax report with no issued accidents or collisions reported, based on the overall evaluation from... Read more
Incident date: Jun 28, 2021
I am writing the complaint to inform you and request an investigation into the Infiniti Advanced Air Bag System (AABS) passenger seat sensor. I recently purchased a 2011 Infiniti G37x sedan with approximately 62,251 miles on June 28th, 2021. This vehicle has had one owner prior to me and has a clean CarFax report with no issued accidents or collisions reported, based on the overall evaluation from... Read more
Incident date: Jun 28, 2021
I am writing the complaint to inform you and request an investigation into the Infiniti Advanced Air Bag System (AABS) passenger seat sensor. I recently purchased a 2011 Infiniti G37x sedan with approximately 62,251 miles on June 28th, 2021. This vehicle has had one owner prior to me and has a clean CarFax report with no issued accidents or collisions reported, based on the overall evaluation from... Read more
Incident date: Jan 1, 2019
The contact owns a 2015 Infiniti Q70. The contact stated while reversing into a parking spot and turning the steering wheel, she heard an abnormal sound and the steering wheel continued to turn in a full circle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The manufacturer had not be... Read more
Incident date: Jul 1, 2021
This Item is called the rear cross member that attach's the rear shocks, drive axle and brakes. The sway bar on the driver side has already dislodged from the vehicle therefore when you apply the brakes, the rear axle seems to be shifting because the sway bar is used to supply a stationary support to the rear drive shaft. I discovered this when braking I noticed that the vehicle dived to the righ... Read more
Incident date: Jun 25, 2021
Last Friday, 7/25/21, while driving home from work, my car instrument panel, speed odometer, everything went totally black, I lost steering and pulled into a 7-11 parking lot. The passenger side of the car was smoking. I was locked in as door unlock wouldn’t work, nothing would work. I was unable to turn the car off and literally felt like I could pass out from smoke inhalation quickly called 91... Read more
Fire
Incident date: Apr 5, 2021
Approximately 2 months ago, the air bag warning light on the dash started flashing along with the icon on the front display warning about the passenger side airbag being off. There was no person sitting in the seat, nor was there any small items on the passenger seat. I looked up online how to reset the dash warning light and this worked up until about one week ago. Also, when someone now sits in ... Read more
Incident date: Jun 22, 2021
While driving on highway tire blew. There was nothing that I hit or drove over that would’ve caused this damage. Due to it being late at night I had to drive to a safe place before being able to switch to spare tire.
Incident date: Apr 7, 2021
Electrical coupling faulty and cause the car to shudder and jerk. I took it to Priority Infinity Greenbrier it is a know issue. These coupling should last on these vehicles. component has not been inspected by manufacture. No warning notice at all
Incident date: Apr 7, 2021
Electrical coupling faulty and cause the car to shudder and jerk. I took it to Priority Infinity Greenbrier it is a know issue. These coupling should last on these vehicles. component has not been inspected by manufacture. No warning notice at all
Incident date: Apr 7, 2021
Electrical coupling faulty and cause the car to shudder and jerk. I took it to Priority Infinity Greenbrier it is a know issue. These coupling should last on these vehicles. component has not been inspected by manufacture. No warning notice at all
Incident date: May 10, 2021
I was driving my 2014 Infiniti QX60 on the freeway with my son and out of nowhere the QX60 starts shudder and jerking while driving on the freeway. After some back and forth with dealership, was told about the transmission on this model and it needs replacing at $6940 and it is a known issue, but my mileage is over 94K and outside of the Nissan warranty. Consumer would like to withdraw the complai... Read more
Incident date: Feb 11, 2020
When the steering wheel is adjusted up, down or the telescopic adjustment is used a loud pop is heard, the casing comes apart and it is no longer possible to turn the wheel left or right.
Crash
Incident date: Jun 20, 2021
Sunroof exploded while driving. Glass exploded everywhere and could have hit my children in the backseat, as well as my husband and I sitting in the front. No warning signs at all.
Incident date: Feb 1, 2018
Timing belt/chain failure - Recalled and repaired by dealership. When picking up my vehicle from the dealer for the above mentioned repair I was notified that I need new Catalytic Converter's as now the Service Engine light was coming on. The Service Engine light was NOT coming on prior. After an hour or two researching the CAT issue online I have found hundreds if not more instances with the ... Read more
Incident date: Jun 6, 2021
On June 4 I pulled into a drive to turn the car around and park. I stopped the car, put it into reverse, and pressed the gas pedal;. The car stalled and I pressed the gas pedal again with the regular force. Suddenly the car accelerated and I felt a jerk and heard a bang as it hit a car that was just backing out of the driveway cross from min. My car was going so quickly that the other driver c... Read more
Crash
Incident date: Jun 6, 2021
On June 4 I pulled into a drive to turn the car around and park. I stopped the car, put it into reverse, and pressed the gas pedal;. The car stalled and I pressed the gas pedal again with the regular force. Suddenly the car accelerated and I felt a jerk and heard a bang as it hit a car that was just backing out of the driveway cross from min. My car was going so quickly that the other driver c... Read more
Crash
Incident date: Jun 7, 2021
The airbag light on the dash was flashing. The airbag light that indicates the passenger airbag is not on stays on even if a person is sitting in the passenger seat. This means that the airbag is not active when there is someone sitting in the passenger seat. If I got into an accident and the passenger airbag did not deploy, it could cause serious bodily injury to the passenger. The cost to repair... Read more
Incident date: Apr 20, 2021
When I was driving on the highway the vehicle jerked and been to lose speed without warning. This was very scary. I'm in the vehicle with my family going the speed limit and all of the sudden the speed drops no matter how much you push the gas pedal. We could have lost our lives and lives of others. This is beyond a safety issue.
Incident date: Jan 1, 2018
My air bag light for my passenger side has been in for at least three years. Then a year ago the driver’s side warning light came on. It is unsafe to drive. I cannot believe there has not been a recall. Took it to a dealership and they stated no recall and is costs 3-4 thousand dollars per sensor to fix. There needs to be an air bag sensor recall for this car.
Incident date: Jun 1, 2021
The contact owns a 2015 Infiniti Q70. The contact stated that the vehicle failed to accelerate above 40 mph. The vehicle was taken to the dealer and diagnosed that the output sensor and transmission control module (TCM) had failed. The vehicle was not repaired and remained at the dealer since the TCM part was on back-order. The manufacturer was made aware of the failure. The contact was informed t... Read more
Incident date: Oct 20, 2020
My 2012 Infiniti QX56 has a loud rattling noise coming from the engine. This started around Oct 2020 and comes and go. It has got worse over the last month or so and has started stalling and acting like it doesn't want to go. A few times the car will start shaking while I'm driving. It has been checked out and codes for converter and timing chain are there. Engine light is on. I drive this car wit... Read more
Incident date: Jan 9, 2021
Camshaft sensor according to the Infiniti dealership (Ray Brandt on Causeway in Metairie La.) Is malfunctioning at makes the car engine die while driving. Then when you restart the car the engine revs fine in neutral but once in drive it won't go over 5 mph. Also the timing chain tensioner fails on this car and can cause severe engine damage while the car is being driven. I've looked up both of th... Read more