Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jun 25, 2021
Last Friday, 7/25/21, while driving home from work, my car instrument panel, speed odometer, everything went totally black, I lost steering and pulled into a 7-11 parking lot. The passenger side of the car was smoking. I was locked in as door unlock wouldn’t work, nothing would work. I was unable to turn the car off and literally felt like I could pass out from smoke inhalation quickly called 91... Read more
Fire
Incident date: Apr 5, 2021
Approximately 2 months ago, the air bag warning light on the dash started flashing along with the icon on the front display warning about the passenger side airbag being off. There was no person sitting in the seat, nor was there any small items on the passenger seat. I looked up online how to reset the dash warning light and this worked up until about one week ago. Also, when someone now sits in ... Read more
Incident date: Apr 7, 2021
Electrical coupling faulty and cause the car to shudder and jerk. I took it to Priority Infinity Greenbrier it is a know issue. These coupling should last on these vehicles. component has not been inspected by manufacture. No warning notice at all
Incident date: Apr 7, 2021
Electrical coupling faulty and cause the car to shudder and jerk. I took it to Priority Infinity Greenbrier it is a know issue. These coupling should last on these vehicles. component has not been inspected by manufacture. No warning notice at all
Incident date: Apr 7, 2021
Electrical coupling faulty and cause the car to shudder and jerk. I took it to Priority Infinity Greenbrier it is a know issue. These coupling should last on these vehicles. component has not been inspected by manufacture. No warning notice at all
Incident date: Jun 22, 2021
While driving on highway tire blew. There was nothing that I hit or drove over that would’ve caused this damage. Due to it being late at night I had to drive to a safe place before being able to switch to spare tire.
Incident date: Feb 11, 2020
When the steering wheel is adjusted up, down or the telescopic adjustment is used a loud pop is heard, the casing comes apart and it is no longer possible to turn the wheel left or right.
Crash
Incident date: May 10, 2021
I was driving my 2014 Infiniti QX60 on the freeway with my son and out of nowhere the QX60 starts shudder and jerking while driving on the freeway. After some back and forth with dealership, was told about the transmission on this model and it needs replacing at $6940 and it is a known issue, but my mileage is over 94K and outside of the Nissan warranty. Consumer would like to withdraw the complai... Read more
Incident date: Jun 20, 2021
Sunroof exploded while driving. Glass exploded everywhere and could have hit my children in the backseat, as well as my husband and I sitting in the front. No warning signs at all.
Incident date: Jun 6, 2021
On June 4 I pulled into a drive to turn the car around and park. I stopped the car, put it into reverse, and pressed the gas pedal;. The car stalled and I pressed the gas pedal again with the regular force. Suddenly the car accelerated and I felt a jerk and heard a bang as it hit a car that was just backing out of the driveway cross from min. My car was going so quickly that the other driver c... Read more
Crash
Incident date: Jun 6, 2021
On June 4 I pulled into a drive to turn the car around and park. I stopped the car, put it into reverse, and pressed the gas pedal;. The car stalled and I pressed the gas pedal again with the regular force. Suddenly the car accelerated and I felt a jerk and heard a bang as it hit a car that was just backing out of the driveway cross from min. My car was going so quickly that the other driver c... Read more
Crash
Incident date: Feb 1, 2018
Timing belt/chain failure - Recalled and repaired by dealership. When picking up my vehicle from the dealer for the above mentioned repair I was notified that I need new Catalytic Converter's as now the Service Engine light was coming on. The Service Engine light was NOT coming on prior. After an hour or two researching the CAT issue online I have found hundreds if not more instances with the ... Read more
Incident date: Jun 7, 2021
The airbag light on the dash was flashing. The airbag light that indicates the passenger airbag is not on stays on even if a person is sitting in the passenger seat. This means that the airbag is not active when there is someone sitting in the passenger seat. If I got into an accident and the passenger airbag did not deploy, it could cause serious bodily injury to the passenger. The cost to repair... Read more
Incident date: Apr 20, 2021
When I was driving on the highway the vehicle jerked and been to lose speed without warning. This was very scary. I'm in the vehicle with my family going the speed limit and all of the sudden the speed drops no matter how much you push the gas pedal. We could have lost our lives and lives of others. This is beyond a safety issue.
Incident date: Jan 1, 2018
My air bag light for my passenger side has been in for at least three years. Then a year ago the driver’s side warning light came on. It is unsafe to drive. I cannot believe there has not been a recall. Took it to a dealership and they stated no recall and is costs 3-4 thousand dollars per sensor to fix. There needs to be an air bag sensor recall for this car.
Incident date: Oct 20, 2020
My 2012 Infiniti QX56 has a loud rattling noise coming from the engine. This started around Oct 2020 and comes and go. It has got worse over the last month or so and has started stalling and acting like it doesn't want to go. A few times the car will start shaking while I'm driving. It has been checked out and codes for converter and timing chain are there. Engine light is on. I drive this car wit... Read more
Incident date: Jun 1, 2021
The contact owns a 2015 Infiniti Q70. The contact stated that the vehicle failed to accelerate above 40 mph. The vehicle was taken to the dealer and diagnosed that the output sensor and transmission control module (TCM) had failed. The vehicle was not repaired and remained at the dealer since the TCM part was on back-order. The manufacturer was made aware of the failure. The contact was informed t... Read more
Incident date: Jan 9, 2021
Camshaft sensor according to the Infiniti dealership (Ray Brandt on Causeway in Metairie La.) Is malfunctioning at makes the car engine die while driving. Then when you restart the car the engine revs fine in neutral but once in drive it won't go over 5 mph. Also the timing chain tensioner fails on this car and can cause severe engine damage while the car is being driven. I've looked up both of th... Read more
Incident date: Jan 9, 2021
Camshaft sensor according to the Infiniti dealership (Ray Brandt on Causeway in Metairie La.) Is malfunctioning at makes the car engine die while driving. Then when you restart the car the engine revs fine in neutral but once in drive it won't go over 5 mph. Also the timing chain tensioner fails on this car and can cause severe engine damage while the car is being driven. I've looked up both of th... Read more
Incident date: Jan 9, 2021
Camshaft sensor according to the Infiniti dealership (Ray Brandt on Causeway in Metairie La.) Is malfunctioning at makes the car engine die while driving. Then when you restart the car the engine revs fine in neutral but once in drive it won't go over 5 mph. Also the timing chain tensioner fails on this car and can cause severe engine damage while the car is being driven. I've looked up both of th... Read more
Incident date: Jun 11, 2021
Sunroof glass exploded while driving on interstate. Shade was closed so glass did not get inside the car.
Incident date: May 17, 2021
The contact owns a 2014 Infiniti QX60. The contact stated while driving at various speeds, the vehicle shuddered while depressing the accelerator. The check engine warning light was illuminated. The vehicle would resume normal driving once the accelerator pedal was released. The contact had taken the vehicle to an independent mechanic where he was informed that the transmission was defective howev... Read more
Incident date: Jun 2, 2021
1. The Electric Power Assist System or DAS malfunctioned preventing the car to steer correctly. When pulling out of side street onto the main boulevard, the car would not steer straight, there was no response from the steering wheel input and the vehicle crashed into a parked car parked on the side of the road 2. The safety of the driver and others were put at risk because the car crashed. 3. Th... Read more
Crash
Incident date: Jun 2, 2021
1. The Electric Power Assist System or DAS malfunctioned preventing the car to steer correctly. When pulling out of side street onto the main boulevard, the car would not steer straight, there was no response from the steering wheel input and the vehicle crashed into a parked car parked on the side of the road 2. The safety of the driver and others were put at risk because the car crashed. 3. Th... Read more
Crash
Incident date: Jun 2, 2021
1. The Electric Power Assist System or DAS malfunctioned preventing the car to steer correctly. When pulling out of side street onto the main boulevard, the car would not steer straight, there was no response from the steering wheel input and the vehicle crashed into a parked car parked on the side of the road 2. The safety of the driver and others were put at risk because the car crashed. 3. Th... Read more
Crash
Incident date: May 10, 2021
powertrain control module my car keeps dying out at stop lights and on freeway Yes by a service center Auto care Precision Tune Autocare just dying out on freeway when have to stop and go on freeway. It started doing this about 4 weeks ago as of today. 6/7/2021
Incident date: Jun 6, 2021
I WAS DRIVING MY INFINITI Q50 and puled up to a light. When it turned green I proceeded when I noticed my check engine light comes. It won't shift past 3rd gear. it seems to be in limp mode but there was a tractor trailer barreling down on me. So I get to 35 MPH and ride the side of the road. Once I got home I did a search and apparently there are A LOT of issues with this transmission. Most ind... Read more
Incident date: Jun 6, 2021
I was driving down I59 just north of Hattiesburg MS with no one around me or going over an overpass when my sunroof exploded. There is no chance it was hit with anything, there was no one in front of me and no one beside me and no structures overhead. I was driving with cruise control on and not changing lanes or swerving. My wife was driving behind me and witnessed the event, glass just exploded... Read more
Incident date: Jun 7, 2021
Car jerks while changing gears. It sometimes hesitates when you step on the gas and often it feels like it "bangs" into gear when it finally does change. It feels like there is a transmission problem. However there does not appear to be any recalls for this. We've had fluid flushes and changes in an effort to fix the problem but it continues to be an issue.
Incident date: Jan 4, 2020
The contact owns a 2016 Infiniti Q50. The contact stated while driving at various speeds, the vehicle jerked before stalling. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine was faulty. After replacing the engine, the failure persisted. The contact stated that the vehicle was repaired several times before the engine was replaced. The manufacturer... Read more
Incident date: Jun 1, 2020
The contact owns a 2006 Infiniti FX35. The contact stated that the air bag warning light was illuminated. The vehicle was not diagnosed. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The vehicle was not yet repaired. The failure mileage was approximately 71,000.
Incident date: May 25, 2021
On 5-25-2021 while merging into traffic on busy I-75. My 2015 Infiniti Q50 did not change into a higher gear as it should have causing the vehicle to not accelerate and lose power then the check engine light came on a few seconds after failure.This failure of the vehicles drive train placed my wife’s life and my life in extreme danger in which we were not able to accelerate with the flow of traf... Read more
Incident date: Apr 2, 2021
The contact owns a 2017 Infiniti Q50. The contact stated that while his son was driving at approximately 45 mph, the vehicle shut off without warning. Due to the failure, his son lost complete control of the vehicle and drove into a ditch. The air bags did not deploy. The contact's son was not injured as a result of the accident and did not seek medical treatment. The police were not called to the... Read more
Crash
Incident date: Apr 2, 2021
The contact owns a 2017 Infiniti Q50. The contact stated that while his son was driving at approximately 45 mph, the vehicle shut off without warning. Due to the failure, his son lost complete control of the vehicle and drove into a ditch. The air bags did not deploy. The contact's son was not injured as a result of the accident and did not seek medical treatment. The police were not called to the... Read more
Crash
Incident date: May 25, 2021
Sunroof exploded while driving.
Incident date: Apr 30, 2021
The contact owns a 2013 Infiniti JX35. The contact stated while driving at various speeds, the vehicle inadvertently decelerated with the check engine warning light flashing on the instrument panel. The contact stated that she pulled over and waited for a few minutes before restarting the vehicle to resume normal driving. The contact had taken the vehicle to the dealer where they were unable to pr... Read more
Incident date: May 23, 2021
Driver Seat detached from floor causing great risk to operator, passengers and other vehicles or pedestrians. Seat frame broke previously and was reported to Jackie Cooper Infiniti. They requested I report it to corporate Infiniti which I did but any relief was denied. The broken frame was a cause for concern but last evening the seat became loose to the point where the rear can be lifted now f... Read more
Incident date: May 20, 2021
Sunroof glass flew off while driving on highway today. Sunroof was not open and hasn’t been used in several months.
Incident date: May 18, 2021
Good day! According to the VIN code of my car, there are revocable companies, the dealer refuses to replace it.
Incident date: May 18, 2021
Good day! According to the VIN code of my car, there are revocable companies, the dealer refuses to replace it.
Incident date: May 18, 2021
Good day! According to the VIN code of my car, there are revocable companies, the dealer refuses to replace it.
Incident date: May 16, 2021
I was backing out of the garage intending to stop on the driveway and inspect tires in the sunlight. The brakes had no effect and the car proceeded across the street and up the neighbor's driveway and finally stopped just short of their garage door. All this time I was applying the brake repeatedly with no result. Why it stopped just in time to save neighbor's door I don't know. I was too pani... Read more
Incident date: May 17, 2021
I have a 2007 Infiniti M35S that has been garaged kept since purchase. My dashboard has started to crack and exude a shiny, sticky, messy substance. I do not know whether this substance is toxic to the touch or my respiratory system. I have never used any type of cleaner or solvents on my dashboard, only a microfiber towel and water. I'm not sure how to answer how my safety or the safety of others... Read more
Incident date: Jan 12, 2021
THE CAR SHUTTERS WHEN IN MOTION AND MAKING A TURN AND OCCASIONALLY WHEN IN REVERSE. I BELIEVE THIS IS A KNOWN ISSUE REF ITB12-072D
Incident date: Jan 12, 2021
THE CAR SHUTTERS WHEN IN MOTION AND MAKING A TURN AND OCCASIONALLY WHEN IN REVERSE. I BELIEVE THIS IS A KNOWN ISSUE REF ITB12-072D
Incident date: Mar 1, 2021
THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT STATED THAT AFTER TAKING HIS VEHICLE TO AN INDEPENDENT MECHANIC, HE WAS INFORMED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 02V146000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INADVERTENTLY D... Read more
Incident date: Mar 1, 2021
THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT STATED THAT AFTER TAKING HIS VEHICLE TO AN INDEPENDENT MECHANIC, HE WAS INFORMED THAT THE LOWER CONTROL ARM NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 02V146000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INADVERTENTLY D... Read more
Incident date: Mar 25, 2021
THIS PROBLEMATIC INFINITI QX60 HAD FAILED ONCE AGAIN WHILE I WAS ON THE HIGHWAY. IT'S JUST DEAD AND THE ENGINE REFUSED TO START. I HAD TO CALL THE TOW TRUCK TO DROP OFF AT THE KINGS INFINITI AUTO SHOP FOR REPAIR. FIRST, IT WAS A HUGE INCONVENIENCE THAT THEY COULDN'T TAKE A LOOK AT THE VEHICLE UNTIL A WEEK LATER. SECOND, NO ONE EVER OFFERED ME A LOANER CAR TO TAKE HOME AND HAS STILL DENIE... Read more
Incident date: May 9, 2021
WE DROVE TO FILL UP THE TANK. AFTER FILLING UNTIL IT STOPPED THE MILEAGE TO EMPTY DID NOT INCREASE. THE FUEL LEVEL THEN STAYED AT FULL AS WE DROVE TO RUN ERRANDS BUT THE MILEAGE TO EMPTY NEVER UPDATED AND ONLY SHOWED A DECREASE OF MILES. ADDITIONALLY, WHEN WE BREAK THE STOPPING DISTANCE IS REALLY LONG AND WE HAVE TO BREAK FARTHER BACK. IT FEELS 'SQUISHY' BUT HAS NEW BRAKE PADS. CONSUMER STATED HE ... Read more
Incident date: May 9, 2021
WE DROVE TO FILL UP THE TANK. AFTER FILLING UNTIL IT STOPPED THE MILEAGE TO EMPTY DID NOT INCREASE. THE FUEL LEVEL THEN STAYED AT FULL AS WE DROVE TO RUN ERRANDS BUT THE MILEAGE TO EMPTY NEVER UPDATED AND ONLY SHOWED A DECREASE OF MILES. ADDITIONALLY, WHEN WE BREAK THE STOPPING DISTANCE IS REALLY LONG AND WE HAVE TO BREAK FARTHER BACK. IT FEELS 'SQUISHY' BUT HAS NEW BRAKE PADS. CONSUMER STATED HE ... Read more