Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 2, 2021
[XXX] ,[XXX] , Blmfld Ct [XXX]. [XXX] Hot Wheels Auto Sales LLC , 367 Oakland St , Manchester Ct 06042. [XXX] salesman [XXX] ([XXX]) [XXX] owner 11/2/21, I brought my 2004 Infiniti g35 to Monro muffler/brake 431 main st East Hftd Ct 06118 [XXX] due to a noise in the tire area. The Inspection shows there is Bondo filler placed in rotten holes and sprayed with black spray paint (underbody ... Read more
Incident date: Nov 2, 2021
[XXX] ,[XXX] , Blmfld Ct [XXX]. [XXX] Hot Wheels Auto Sales LLC , 367 Oakland St , Manchester Ct 06042. [XXX] salesman [XXX] ([XXX]) [XXX] owner 11/2/21, I brought my 2004 Infiniti g35 to Monro muffler/brake 431 main st East Hftd Ct 06118 [XXX] due to a noise in the tire area. The Inspection shows there is Bondo filler placed in rotten holes and sprayed with black spray paint (underbody ... Read more
Incident date: Nov 2, 2021
[XXX] ,[XXX] , Blmfld Ct [XXX]. [XXX] Hot Wheels Auto Sales LLC , 367 Oakland St , Manchester Ct 06042. [XXX] salesman [XXX] ([XXX]) [XXX] owner 11/2/21, I brought my 2004 Infiniti g35 to Monro muffler/brake 431 main st East Hftd Ct 06118 [XXX] due to a noise in the tire area. The Inspection shows there is Bondo filler placed in rotten holes and sprayed with black spray paint (underbody ... Read more
Incident date: Nov 13, 2021
I was driving on Business Highway 85 in Thomasville, North Carolina on a clear, cool day. There were no other cars on the road, and no overpasses. While traveling at about 60 miles per hour, all of a sudden there sounded a loud bang overhead, like an explosion. I immediately pulled over to discover the sunroof was completely shattered, appearing to have exploded from the inside out, with the glass... Read more
Incident date: Sep 16, 2021
The car sometimes turning - changing lanes - just various times the rear end will slide around - or skid. Just does it various times - does not matter if the road is wet or not. Infiniti Service did not find an issue - but there is definitely an issue. No certain time so hard to pinpoint what is causing it.
Incident date: Sep 16, 2021
The car sometimes turning - changing lanes - just various times the rear end will slide around - or skid. Just does it various times - does not matter if the road is wet or not. Infiniti Service did not find an issue - but there is definitely an issue. No certain time so hard to pinpoint what is causing it.
Incident date: Sep 16, 2021
The car sometimes turning - changing lanes - just various times the rear end will slide around - or skid. Just does it various times - does not matter if the road is wet or not. Infiniti Service did not find an issue - but there is definitely an issue. No certain time so hard to pinpoint what is causing it.
Incident date: Jul 2, 2020
The contact owns a 2009 Infiniti G37. The contact stated while driving at an undisclosed speed, the airbag warning light illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the passenger’s side airbag sensor was damaged and needed to be replaced. The contact was informed that the part to fix the vehicle was no longer being manufactured. The vehic... Read more
Incident date: Nov 1, 2020
The contact owns a 2012 Infiniti G37. The contact stated that puddles of water were present on both the front passenger’s and driver’s side floorboard due to condensation and moisture from rainwater entering the vehicle. The contact was concerned that moisture would create mold and an electrical shock hazard inside the vehicle. The vehicle was taken to the local dealer who diagnosed that the s... Read more
Incident date: Nov 9, 2021
Passenger air bag sensor is faulty, Infiniti suggested the only replacement is a new $8000 seat.
Incident date: Sep 10, 2021
The Air Bag Warning Light on the dash blinks continuously and the Front Passenger Air Bag Status Light remains on whether or not the seat is occupied. I took the car to the Infiniti dealer. The Service Advisor said the Occupant Classification System Control Unit or OCS sensor needs to be replaced but Infiniti no longer provides this part; and furthermore, Infiniti advises against owner replacing... Read more
Incident date: Oct 23, 2021
Vehicle purchased oct 23, 2021. Same day of purchase the vehicle displayed steering issues and acceleration issues. Vehicle difficult to steer and accelerate or push the pedal to make the vehicle go forward which has caused pain and stress to my arm and leg. Returned vehicle back to dealer next business day and the service center denies any mechanical issue with vehicle upon their alleged vehicle ... Read more
Incident date: Oct 23, 2021
Vehicle purchased oct 23, 2021. Same day of purchase the vehicle displayed steering issues and acceleration issues. Vehicle difficult to steer and accelerate or push the pedal to make the vehicle go forward which has caused pain and stress to my arm and leg. Returned vehicle back to dealer next business day and the service center denies any mechanical issue with vehicle upon their alleged vehicle ... Read more
Incident date: Oct 20, 2021
The contact owns a 2013 Infiniti QX56. The contact stated upon starting the vehicle, the vehicle made abnormal rattling sounds. The check engine warning light illuminated. The contact also stated that the failure was occurring while driving. The vehicle was taken to an independent mechanic who diagnosed that the timing chain guide and the timing chain needed to be replaced. The manufacturer was no... Read more
Incident date: Oct 15, 2020
My vehicle gas fuel door opens electronically/automatically. Once motor is turned off, then you can push the door open and proceed to unscrew the gas cap and fuel the car. I recently found out that this simple process malfunctioned and I had to pay Infiniti to unlock the door, so I can fuel my car! To my "Disappointment" I was advised by Infiniti, that a little, tiny part {actuators that power mec... Read more
Incident date: Sep 15, 2021
The contact owns a 2013 Infiniti G37. The contact stated that while driving at 30 MPH, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact was able to drive the vehicle to a dealer where they replaced the transmission valve battery. Soon after the repair, the contact stated that the vehicle would hesitate without warning upon depression of the accelerator pe... Read more
Incident date: Oct 30, 2021
I love this vehicle but it's suddenly started having a rough idle and with a scan tool detects multiple misfires and several codes due to timing, in which case the timing chain has been worn out call the dealership to see if the timing chain recall for the m56 was done to my car they said it was VIN specific now I am stuck with a vehicle that is very dangerous to be driven.
Incident date: Oct 30, 2021
I love this vehicle but it's suddenly started having a rough idle and with a scan tool detects multiple misfires and several codes due to timing, in which case the timing chain has been worn out call the dealership to see if the timing chain recall for the m56 was done to my car they said it was VIN specific now I am stuck with a vehicle that is very dangerous to be driven.
Incident date: Oct 30, 2021
I have Infiniti QX60 2014. I was driving with my family from a road trip. The vehicle started to jerk and violently shake when driving about 50 miles per hour. The vehicle almost stopped in the middle of the road. I pulled off and had to driver very slowly with hazard lights on for 40 minutes home. This is a major safety concern for this vehicle.
Incident date: Aug 29, 2021
The contact owns a 2017 Infiniti QX60. The contact stated that the airbag sensor on the passenger’s side of the vehicle failed to determine and classify the weight of the passenger seated in the seat. The contact was concerned that the airbag would not operate as needed in the event of a crash. The contact had taken the vehicle to the dealer however, the vehicle was not diagnosed or repaired. Th... Read more
Incident date: Jun 9, 2017
Driveshaft malfunctioning. Vehicle is available for inspection upon request. Driveshaft malfunctioning is causing the vehicle to shake violently at speeds above 60 mph. My safety and others safety is put at risk when I'm accelerating above 60 mph and the vehicle begins to shake violently causing the vehicle to veering into on coming traffic or nearby lanes. This problem has been reproduced an... Read more
Incident date: Oct 6, 2021
MY CAR WAS SLOWING DOWN AND JERKED IN AND OUT OF FIRST GEAR IVE BEEN HAVING THIS PROBLEM FOR MOTNTHS I LOOKED ON INFINITI FORUM AND SEEN ITB12-027D AND INFINITI WILL NOT FIX MY CAR I ALMOST HIT SOMEONE CAR DUE TO THE CAR DRIVING REALLY WEIRD ! AND SWERVED AND HIT A CURB INSTEAD THIS IS RIDICULOUS IM ALSO REPORTING THIS TO THE BBB AS WELL BECAUSE PLENTY OF PEOPLE ARE REPORTING THIS AS AN ISSUE WITH... Read more
Crash
Incident date: Oct 6, 2021
MY CAR WAS SLOWING DOWN AND JERKED IN AND OUT OF FIRST GEAR IVE BEEN HAVING THIS PROBLEM FOR MOTNTHS I LOOKED ON INFINITI FORUM AND SEEN ITB12-027D AND INFINITI WILL NOT FIX MY CAR I ALMOST HIT SOMEONE CAR DUE TO THE CAR DRIVING REALLY WEIRD ! AND SWERVED AND HIT A CURB INSTEAD THIS IS RIDICULOUS IM ALSO REPORTING THIS TO THE BBB AS WELL BECAUSE PLENTY OF PEOPLE ARE REPORTING THIS AS AN ISSUE WITH... Read more
Crash
Incident date: Jun 25, 2021
Airbag sensor bad. Due to poor design of location of sensor, The repair for this sensor involves the complete removal and replacement of the front passenger seat. The cost of the repair for this sensor estimate from dealership is $4200. Neither Infiniti nor Nissan will financially assist with this obscene repair cost due to design and location of sensor. Without this repair, no airbag in the ... Read more
Incident date: Aug 27, 2021
The contact owns a 2010 Infiniti G37. The contact stated that while driving at an undisclosed speed, the airbag warning light illuminated. The contact later noticed that there was a crack in the dashboard. The dealer was made aware of the failure and informed the contact that they could repair the dashboard but not the airbags. The vehicle was not repaired. The manufacturer was made aware of the f... Read more
Incident date: Aug 27, 2021
The contact owns a 2010 Infiniti G37. The contact stated that while driving at an undisclosed speed, the airbag warning light illuminated. The contact later noticed that there was a crack in the dashboard. The dealer was made aware of the failure and informed the contact that they could repair the dashboard but not the airbags. The vehicle was not repaired. The manufacturer was made aware of the f... Read more
Incident date: Oct 22, 2021
Steering is dangerously unsteady. car reacts to road surface and will pull right or left without warning. Dealer denies a problem. this problem is repeatedly reported to NHTSA.
Incident date: Oct 12, 2021
Hello I am not happy with the tires the discount tire salesman keep selling me. The first time I bought Road hugger tires they looked like the picture that I attached. Then the sales man put me 2 front Road Huggers tires again in February 2021. Now my dealership is telling me last week .FRONT TIRES ARE WORN EXCESSILY ON THE INSIDE EDGES AND RUBBER IS STARTING TO PEEL OF TIRE. I don't have mo... Read more
Incident date: Oct 10, 2021
The contact owns a 2017 Infiniti QX30. The contact stated that while driving at various speeds, an abnormal clicking noise would emit from the steering wheel as all electric buttons on the steering wheel failed to operate without warning. When the contact made a U-turn, the clicking noise became louder and the "front left malfunction, service required" warning message appeared on the instrument pa... Read more
Incident date: May 6, 2021
I bought my QX60 2017 in April of 2021. fine til wk 2 experienced electrical issues liftgate stops going up or down randomly, hesitation in the acceleration when pulling into traffic (quite scary when you almost get rammed). concerns told to dealership stated I needed to change key fob battery. I already had and it was fine. They insisted I cchangeit so I did.. Not the issue. So I made an a... Read more
Incident date: May 6, 2021
I bought my QX60 2017 in April of 2021. fine til wk 2 experienced electrical issues liftgate stops going up or down randomly, hesitation in the acceleration when pulling into traffic (quite scary when you almost get rammed). concerns told to dealership stated I needed to change key fob battery. I already had and it was fine. They insisted I cchangeit so I did.. Not the issue. So I made an a... Read more
Incident date: May 6, 2021
I bought my QX60 2017 in April of 2021. fine til wk 2 experienced electrical issues liftgate stops going up or down randomly, hesitation in the acceleration when pulling into traffic (quite scary when you almost get rammed). concerns told to dealership stated I needed to change key fob battery. I already had and it was fine. They insisted I cchangeit so I did.. Not the issue. So I made an a... Read more
Incident date: Oct 1, 2021
airbag light blinks. We tried the reset and it worked until someone sat in the seat. Called dealer and they said the seat bottom needs replacing as it’s a occupancy sensor. Cost for part + labor = 5K .. Totally outrageous. safety issue
Incident date: Oct 6, 2021
The contact owns a 2010 Infiniti FX35. The contact stated while driving 40 MPH, an abnormal banging sound was coming from the vehicle without warning. The contact was unaware of what caused the banging noise. The contact slammed on her brakes and the vehicle independently veered to the left. The contact notified the independent mechanic who inspected the vehicle and discovered that the left torque... Read more
Incident date: Oct 6, 2021
The contact owns a 2010 Infiniti FX35. The contact stated while driving 40 MPH, an abnormal banging sound was coming from the vehicle without warning. The contact was unaware of what caused the banging noise. The contact slammed on her brakes and the vehicle independently veered to the left. The contact notified the independent mechanic who inspected the vehicle and discovered that the left torque... Read more
Incident date: Jul 1, 2021
The contact owns a 2017 Infiniti QX50. The contact stated while driving 40 MPH and making a right turn, the vehicle shifted into neutral independently and there was a grinding sound coming from the vehicle. The contact shifted the gear shifter back into drive to resume normal driving. The contact stated that the failure was experienced twice. The vehicle was taken to the dealer. The dealer test dr... Read more
Incident date: Jul 8, 2021
Transmission failed. The car was shuddering for a while now. The term "shuddering" I learned after describing issue to dealer who told me that looks like a transmission issue. After paying $170 to get it checked, I was told that transmission has premature failure code and must be replaced. I was told that the car is under 60K mileage, but over time period of warranty period by 2 months. They gave ... Read more
Incident date: Sep 30, 2021
I was at stop light and G35 jolted. At the next light the car completely turned off and all the power of the car went dead. Nothing was lit at all. Had a power boost with jumper cables and the car started right up. Luckily I was a few blocks away from the house, but it was scary since my kids were in the car and the car turned off crossing the intersection. The car turns on, but I am not trus... Read more
Incident date: Sep 30, 2021
I was at stop light and G35 jolted. At the next light the car completely turned off and all the power of the car went dead. Nothing was lit at all. Had a power boost with jumper cables and the car started right up. Luckily I was a few blocks away from the house, but it was scary since my kids were in the car and the car turned off crossing the intersection. The car turns on, but I am not trus... Read more
Incident date: Oct 6, 2021
The emergency braking system occassionally engages when I am driving. On about four occassions I was driving and the alarm began beeping. The car suddenly began braking. Nothing was directly in front of my vehicle that should have triggered the system. The most recent incident was yesterday, 10/5/21. This afternoon on my way home from work, the following warning appeared after a brief bee... Read more
Incident date: Oct 6, 2021
The emergency braking system occassionally engages when I am driving. On about four occassions I was driving and the alarm began beeping. The car suddenly began braking. Nothing was directly in front of my vehicle that should have triggered the system. The most recent incident was yesterday, 10/5/21. This afternoon on my way home from work, the following warning appeared after a brief bee... Read more
Incident date: Oct 3, 2021
Purchased my QX60 3 months ago from a used dealership. Today while out of town, car abruptly stopped accelerating. I pushed to safety, let it sit, car began to start moving again. Within a short min, it was right back to shutting off and being stuck in traffic with 4 minor passengers. This is very dangerous and seemingly a more common issue than just me. The day after my wedding…. And I’m towi... Read more
Incident date: Dec 12, 2018
In 2018 dash and passenger airbag light illuminated. Took it to dealer and was told that occupancy sensor in passenger seat needed to be replaced. In 2021 dash airbag light flashing and passenger airbag light off illuminated. Code determined occupancy sensor. Cost to repair basic car safety feature $7000.00 which is prohibitive.
Incident date: Dec 12, 2018
In 2018 dash and passenger airbag light illuminated. Took it to dealer and was told that occupancy sensor in passenger seat needed to be replaced. In 2021 dash airbag light flashing and passenger airbag light off illuminated. Code determined occupancy sensor. Cost to repair basic car safety feature $7000.00 which is prohibitive.
Incident date: Feb 10, 2020
The transmission continuously slipping and putting code u1000
Incident date: Sep 24, 2021
Took car in for maintenance and was told I needed a new timing chain as its an often replaced part and that is failing on my car , I looked it up and found out that its a voluntary recall at present after numerous complaints and the dealer admitted they are faulty but mine wasn't in the VIN range for reimbursement. I had to pay $3800 dollars to replace and wait 10 days for completion, this is an ... Read more
Incident date: May 17, 2021
All lugs on the right rear wheel have snapped off. At first it was one which was repaired. Then three at once broke off and caused damage. After it was repaired again the fifth and final one broke off.
Incident date: May 17, 2021
All lugs on the right rear wheel have snapped off. At first it was one which was repaired. Then three at once broke off and caused damage. After it was repaired again the fifth and final one broke off.
Incident date: Sep 6, 2021
The contact owns a 2021 INFINITI Q60. The contact stated while driving approximately 15 MPH, the vehicle shifted into limp mode. The contact stopped the vehicle and had the vehicle towed to a local dealer. The contact stated that several unknown warning lights were illuminated. The vehicle was diagnosed with needing ECM replaced. The vehicle was repaired however, the issue persisted. The manufactu... Read more
Incident date: Sep 22, 2021
While driving on a state highway at approximately 65 mph, there was a loud exploding sound followed by loud rushing air. I quickly realized that my sunroof glass had shattered. Fortunately the sunroof shade was closed so no glass came into the vehicle. Besides myself driving, both of my kids were sitting in the back seat and could have been injured by flying glass shards. There were no other v... Read more