Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Dec 25, 2021
While driving vehicle, randomly vehicle brakes are applied on their own, causing vehicle to suddenly slow down in traffic. Red warning light appears on the dash. This has occurred 6-7 times over the past 2 years. 3 of the times occurred on the interstate, causing vehicle to drop speed from 60-40 within few seconds. The other 3-4 times have occurred while driving underneath a light rail walk way an... Read more
Incident date: Dec 25, 2021
While driving vehicle, randomly vehicle brakes are applied on their own, causing vehicle to suddenly slow down in traffic. Red warning light appears on the dash. This has occurred 6-7 times over the past 2 years. 3 of the times occurred on the interstate, causing vehicle to drop speed from 60-40 within few seconds. The other 3-4 times have occurred while driving underneath a light rail walk way an... Read more
Incident date: Dec 30, 2021
The airbag light on the dashboard is flashing. The car has 36,157 actual miles and Infiniti says that it is out of warranty. The local Infiniti dealer researched the problem and found that there is a defective sensor in the passenger seat bottom. The dealer says that Infiniti can only suggest replacing the entire seat at a cost exceeding $9,000. The sensor can't be replaced any other way. A ... Read more
Incident date: Dec 27, 2021
CVT have been told by one Infiniti Dealership the the fluids never need to be flushed, changed or filled. Then I hear about the Transfer Differential which I am assuming is the Transfer Case is leaking and that it would need to be replaced entirely along with the rear coupling costing nearly $10K in repair (Estimated $8,500 alone on these two items). I have found online people and even other Infin... Read more
Incident date: Nov 30, 2021
A few weeks ago our car was driving with a clunking noise, we took it to the shop and the transfer case was found to have metal shavings in the fluid. Our car only has approximately 81,000 miles on it. Our car was at the Infiniti dealership and they diagnosed the transfer case is going bad as well as the transmission. The car’s transmission has a known history of failure to this make and model a... Read more
Incident date: Aug 1, 2021
Airbag light flashing in dashboard; passenger front seat sensor not working- showing unoccupied when occupied with adult. VIN # not showing as part of recall, yet this is a known issue with the model/year. Interesting a common trend with certain VIN #s like mine shown on NHTSA complaints page. Another recall campaign needed to include these VIN numbers. Have reported several times to the deale... Read more
Incident date: Aug 1, 2021
Airbag light flashing in dashboard; passenger front seat sensor not working- showing unoccupied when occupied with adult. VIN # not showing as part of recall, yet this is a known issue with the model/year. Interesting a common trend with certain VIN #s like mine shown on NHTSA complaints page. Another recall campaign needed to include these VIN numbers. Have reported several times to the deale... Read more
Incident date: Nov 15, 2021
The contact owns a 2005 Infiniti G35. The contact stated that while driving at various speeds, the vehicle locked up and stalled on four occasions. The contact was able to restart the vehicle. The check engine and slip warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact... Read more
Incident date: Jul 2, 2021
The contact owns a 2020 Infiniti QX80. The contact received notification of NHTSA Campaign Number: 21V373000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had experienced a... Read more
Incident date: Dec 30, 2001
I’m reporting a serious safety issue with this Infiniti. Tonight while driving the engine just shut off. We fortunately were not in an accident, but easily could have been. What terrifies me is that this happened twice a few years ago. It was still under warranty so Infiniti inspected it and replaced the entire transmission. The warranty is expired, but this huge safety issue is still happening!
Incident date: Dec 27, 2021
In the last 2 months I have had the front passenger tire blow out 3 times. After this last tire repair the car started to shake, vibrate and make a knocking noise while driving. When driving faster the steering wheel would jerk me almost offthe road. It was so bad I pulled over and when I looked at the front passenger tire it was smoking and sitting sideways. I had to get my vehicle towed and now ... Read more
Incident date: Dec 27, 2021
In the last 2 months I have had the front passenger tire blow out 3 times. After this last tire repair the car started to shake, vibrate and make a knocking noise while driving. When driving faster the steering wheel would jerk me almost offthe road. It was so bad I pulled over and when I looked at the front passenger tire it was smoking and sitting sideways. I had to get my vehicle towed and now ... Read more
Incident date: Dec 27, 2021
In the last 2 months I have had the front passenger tire blow out 3 times. After this last tire repair the car started to shake, vibrate and make a knocking noise while driving. When driving faster the steering wheel would jerk me almost offthe road. It was so bad I pulled over and when I looked at the front passenger tire it was smoking and sitting sideways. I had to get my vehicle towed and now ... Read more
Incident date: Feb 1, 2021
My passenger seat belt light started blinking and the dealer said I needed a new chip in the seat at a cost of $8,000. I went online to see what other Infiniti car owners were experiencing and it turns out this is happening with all their cars. I can not tell if the airbag is working or will work if I have an accident. This seems like it should be covered by a recall. Please advise.
Incident date: Dec 1, 2021
QX60 2022 did not pass a NHTSA crash test. Is it safe to drive? Thank you
Incident date: Dec 16, 2021
Like most of the issues everyone has been speaking to, we noticed that the transmission started to have a "shudder" looping at lower RPM/speeds. The vehicle had just over 106K miles on it luckily the vehicle had an extended warranty on it and the warranty covered the cost to replace it with a reman. transmission. I fully agree with everyone else, if this is a known issue for multiple year and cros... Read more
Incident date: Dec 22, 2021
The contact owns a 2014 INFINITI QX60 HYBRID. The contact stated that he received a recall notification for NHTSA Campaign Number: 21V774000 (ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM); however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the vehicle would stall inadvertently while driving at various speeds. The con... Read more
INFINITI
QX60 HYBRID
(2014) - ENGINE AND ENGINE COOLING
Dec 22, 2021
Incident date: Nov 1, 2021
The contact owns a 2014 Infiniti QX60 Hybrid. The contact received notification of NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amou... Read more
INFINITI
QX60 HYBRID
(2014) - HYBRID PROPULSION SYSTEM
Dec 22, 2021
Incident date: Nov 1, 2021
The contact owns a 2014 Infiniti QX60 Hybrid. The contact received notification of NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amou... Read more
Incident date: Dec 21, 2021
Day 1 noted car was having issues with irregular RPM's while cruising, and spiking of rpm's during acceleration. while on hwy w/ cruise control activated, "malfunction" warning lit on screen and forward propulsion ceased. had to move car to roadside, turn off engine and turn back on. took to dealership. they inspected vehicle and indicated there were no codes in system and with checks nothing to i... Read more
Incident date: Dec 3, 2021
Turned out it's a bad transmission issue. Nissan/Infiniti will not cover this under warranty, although, it's a known customer experience and concern. I have had to spend too much time/money to take care of this...wish we had NEVER bought this vehicle as it's now become a huge safety-related issue. The vehicle cannot move when you press the gas, it shudders, slips due to the transmission. You just ... Read more
Incident date: Dec 1, 2021
I purchased a 2015 Infiniti QX80 on March 31, 2021. Since the purchase, I have only driven it approximately 6,000 miles and the check engine light has already come on. I took it to the dealership and they stated that both Catalytic Converters need to be replaced. This vehicle is only 6 years old; it should not need both Catalytic Converters replaced. Upon research, I discovered that there was a ... Read more
Incident date: Dec 1, 2021
I purchased a 2015 Infiniti QX80 on March 31, 2021. Since the purchase, I have only driven it approximately 6,000 miles and the check engine light has already come on. I took it to the dealership and they stated that both Catalytic Converters need to be replaced. This vehicle is only 6 years old; it should not need both Catalytic Converters replaced. Upon research, I discovered that there was a ... Read more
Incident date: Dec 1, 2014
I recently bought a 2007 Infiniti FX35 and the dashboard is completely melted away. It's sticky and there are cracks from the driver side to the passenger side. This is dangerous as it can cause the airbag to deploy! The previous owner has a dashboard cover on it which I can't remove and take pictures of because it's STUCK by the melting material
Incident date: Dec 1, 2014
I recently bought a 2007 Infiniti FX35 and the dashboard is completely melted away. It's sticky and there are cracks from the driver side to the passenger side. This is dangerous as it can cause the airbag to deploy! The previous owner has a dashboard cover on it which I can't remove and take pictures of because it's STUCK by the melting material
Incident date: Dec 11, 2021
On 12/11/21 my vehicle had limited turning (left or right) capability. The vehicle has < than 23K miles, was purchased at Bommarito Infiniti, and has been serviced at the same dealership since I purchased it. I bought the vehicle new and drove it over the last 5 years as a back-up vehicle to a Chevy Cruze (w/greater than 180K miles on it and no faulty parts). I did not purchase the extended warran... Read more
Incident date: Dec 18, 2021
While vehicle is in “D” drive move the car would jerk likes its trying to shift/switch gears and jerk hard. It sounds like the issue would involve the transmission. Another occasion happened when I came to a complete stop, & then pressed on the gas, and the car jerks again then started to accelerate.
Incident date: Dec 18, 2021
After multiple related incidents, I am compelled to make a report. My car just displayed red and white flashing indicators on the dash and automatically screeched to a halt, completely out of my control, in the middle of a busy intersection. Because the road was damp from rain, my car actually skidded. I was not going to hit anything, there was no car or object in front of me. I was driving at abo... Read more
Incident date: Dec 18, 2021
After multiple related incidents, I am compelled to make a report. My car just displayed red and white flashing indicators on the dash and automatically screeched to a halt, completely out of my control, in the middle of a busy intersection. Because the road was damp from rain, my car actually skidded. I was not going to hit anything, there was no car or object in front of me. I was driving at abo... Read more
Incident date: Dec 17, 2021
While driving home from work on the expressway, the FEB indicator came on even though there was no one in front of me for at least 1/4 mile. Then the BCI indicator came on when there was no vehicle behind me. The braking system started to engage for no apparent reason. I previously owned a 2017 QX60 and experienced the same issues. Infiniti could not correct the issue and I was granted a new vehic... Read more
Incident date: Dec 17, 2021
While driving home from work on the expressway, the FEB indicator came on even though there was no one in front of me for at least 1/4 mile. Then the BCI indicator came on when there was no vehicle behind me. The braking system started to engage for no apparent reason. I previously owned a 2017 QX60 and experienced the same issues. Infiniti could not correct the issue and I was granted a new vehic... Read more
Incident date: Dec 17, 2021
While driving home from work on the expressway, the FEB indicator came on even though there was no one in front of me for at least 1/4 mile. Then the BCI indicator came on when there was no vehicle behind me. The braking system started to engage for no apparent reason. I previously owned a 2017 QX60 and experienced the same issues. Infiniti could not correct the issue and I was granted a new vehic... Read more
Incident date: Jun 15, 2020
The contact owns a 2016 Infiniti Q50. The contact stated that while driving at various speeds, the center display control unit would glitch inadvertently and constantly restart, which led to the rearview camera and GPS failure. The vehicle was taken to the dealer who diagnosed that the display control unit failed and needed to be replaced. The contact stated that the center display control unit ha... Read more
Incident date: Dec 16, 2021
The sunroof glass exploded while driving down the road at 45 mph. I was not near any trees, have anyone driving in front of me, nor under/by an overpass for something to fall on the roof. The car is garage kept so limited exposure to elements. Apparently, this is not an uncommon issue for the Infiniti. Sounded like a gun going off when it exploded and rained glass down the back of the car. Fortun... Read more
Incident date: Dec 16, 2021
The sunroof glass exploded while driving down the road at 45 mph. I was not near any trees, have anyone driving in front of me, nor under/by an overpass for something to fall on the roof. The car is garage kept so limited exposure to elements. Apparently, this is not an uncommon issue for the Infiniti. Sounded like a gun going off when it exploded and rained glass down the back of the car. Fortun... Read more
Incident date: Nov 12, 2021
I have been attempting since July to get the recall repaired. I went there in July after calling and making an appointment but they did not have a loaner car so I left. No one could tell me how long the repair would take. Attempt # 2 called Infiniti of Coconut creek and explained that I was calling to get an appointment to have the recall for my steering repaired and I wanted to make an appointme... Read more
Incident date: Oct 4, 2021
The contact owns a 2017 Infiniti Q50. The contact stated while driving at various speeds, the vehicle would shudder while the brake pedal was depressed. The contact stated no warning lights was illuminated. The vehicle was not taken to a local mechanic to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.
Incident date: Dec 9, 2021
I recently have bought this car. I had heard an issue with the Serpentine belt/Tensioner and the belts where making a chirp during 1,500- 3,000 rpm. I took it into the dealership 10 days after I bought it while the vehicle was still under factory warranty and they said they inspected the belt system and could not replicate the issue. Later in the year I was able to get a video of the vehicle mak... Read more
Incident date: Nov 29, 2021
The contact owns a 2014 Infiniti Q50. The contact stated while driving at various speeds, the chassis control system warning message was illuminated. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V430000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the cont... Read more
Incident date: Dec 4, 2021
Transfer case failed. Car does not accelerate properly. Loses acceleration with speed. Confirmed by dealership but have not been reproduced. Transmission was previously. No warnings of the problem. Vehicle was driving fine. No fluid leaks or concerns. Just wheezing noise that was thought to be rotors or brakes. Upon taking it to the dealership because replacement warranty was still effective was... Read more
Incident date: Aug 1, 2021
Excessive Corrosion and Structural Integrity Failure of Rear Subframe - Rust Through and disintegrated into broken pieces with holes. 2014 - Car only 7 years old, the structural integrity and safety issue of this failure should not occur in this period of time. Dealer quoted $4,600 to fix, and denied it should be covered under warranty
Incident date: Aug 1, 2021
Excessive Corrosion and Structural Integrity Failure of Rear Subframe - Rust Through and disintegrated into broken pieces with holes. 2014 - Car only 7 years old, the structural integrity and safety issue of this failure should not occur in this period of time. Dealer quoted $4,600 to fix, and denied it should be covered under warranty
Incident date: Nov 12, 2021
We bought the car used at 63,000 miles (approx.). At 65,000 (approx.) the engine will not crank. No engine lights were on. Infiniti will not acknowledge warranty due to engine sludge even though it has been maintained. After online searches, this seems to be a regular occurrence for this model and year.
Incident date: Nov 12, 2021
The contact owns a 2011 Infiniti M56. The contact received a recall notification for NHTSA Campaign Number: 20V755000 (Power Train) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that while making a left turn from a complete stop, the accelerator pedal was depressed but the vehicle drove 2 MPH and stalled. There were no warn... Read more
Incident date: Nov 25, 2021
There are several complaints regarding the headlights that the headlights continue to get moisture in them and it requires a new headlight assembly. There were 16 cases regarding the JX35 model and several for the QX60 model that replaced it.
Incident date: Nov 25, 2021
There are several complaints regarding the headlights that the headlights continue to get moisture in them and it requires a new headlight assembly. There were 16 cases regarding the JX35 model and several for the QX60 model that replaced it.
Incident date: Nov 3, 2021
While driving my Q50 on the highway at around 65mph my car automatically down shifted to 1st gear. It was a really hard shift, so hard I thought someone rear ended me. To down shift that quickly on the highway placed me in a very unsafe position. My car almost came to a complete stop without any notice to the vehicle behind me. Someone could have rear ended because I didn't hit my breaks. Thank Go... Read more
Incident date: Nov 24, 2021
(TCS) Traction control light comes on in normal conditions. Also triggers break light censor while driving in normal conditions.
Incident date: Nov 24, 2021
(TCS) Traction control light comes on in normal conditions. Also triggers break light censor while driving in normal conditions.
Incident date: Nov 24, 2021
(TCS) Traction control light comes on in normal conditions. Also triggers break light censor while driving in normal conditions.