Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Dec 10, 2025
Vehicle: 2019 Infiniti QX50 Mileage at engine replacement: 31,830 miles Date of engine replacement: August 2023 (recall-related repair) The engine in my 2019 Infiniti QX50 was replaced under recall at 31,830 miles in August 2023. Approximately 18,633 miles later, the vehicle began experiencing transmission malfunction symptoms consistent with CVT failure. An independent mechanic diagnosed the CV... Read more
Incident date: Jan 28, 2026
After turning off the radio with the push button control the instrument cluster and navigation display panel went completely dead black. After pushing multiple buttons several times the panel came back to life. This has not yet been reported to the dealer. On 12/12/2025 this same vehicle also experienced faulty engine / power train components which required replacement @1199 miles. Throttle bod... Read more
Incident date: Jan 28, 2026
I had just gotten a safety inspection 15 days prior to this event to renew my registration. The car had been driving perfectly. Me and my wife had drove to my daughter’s school to pick her up. The school is about 10 minutes away from our home. Once we left the school we got about 3 minutes down the road and started smelling a strong electrical/plastic burning smell. Suddenly the car stalled and ... Read more
Incident date: Apr 7, 2017
All the lights came on in my car and it wouldn’t accelerate. Brought to dealership and they stated it was a blown head gasket and it was a known problem with the 1.5 turbo cars. There are also 2 others problems that are known problems with these cars and Honda isn’t doing anything about it.
Incident date: Dec 31, 1969
An electrical component called the DC DC converter failed in my 2023 Land Rover Defender. I discovered the failure after starting the car after work. A warning that the battery was not charging presented itself. I didn't think it was a major issue and could be something reset easily. I was able to get the car home safely but shortly after the car was completely non functional and could have po... Read more
Incident date: Feb 11, 2026
The transmission control module in the 10R60 transmission is no longer communicating with the vehicle. This caused the vehicle to not be able to determine which gear it is in causing it to not start.
Incident date: Feb 11, 2026
The frunk is missing, an emergency release button or latch, so a small child could be trapped inside with no way out.
Incident date: Jan 19, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving in the rain at 60 MPH, the brakes failed to operate as needed. The contact stated that the vehicle in front stopped suddenly, and the brake pedal was depressed; how... Read more
Incident date: Jan 19, 2026
I am a [XXX] woman who purchased my first vehicle on December 6, 2024, with 43,000 miles. I have driven fewer than 20,000 miles since purchase, and the vehicle currently has approximately 62,000 miles. Until January 19, 2026, I experienced no issues. I have properly maintained the vehicle and followed all recommended service guidelines. I completed three oil changes during my ownership, averagin... Read more
Incident date: Feb 5, 2026
1. Nature of Safety Complaint I am submitting this complaint to report repeated and unresolved safety-related defects affecting my 2025 Ram 1500 manufactured by Stellantis (FCA US LLC). The vehicle has experienced ongoing failures of safety-related systems since purchase on August 6, 2025. Despite multiple repair attempts at three authorized dealerships, the issues persist and the vehicle has re... Read more
Incident date: Feb 11, 2026
COMPONENT/SYSTEM FAILURE: Timing chain and timing chain tensioner/guide assembly failure. The timing chain has stretched prematurely, causing the vehicle to fail to start, loss of acceleration response, check engine light illumination, and audible rattling noise from the engine compartment. The failed components are available for inspection upon request at the dealership. SAFETY RISK: The vehicle... Read more
Incident date: Feb 18, 2026
On 2/5/2026, my "brake booster" failed while trying to leave the parking lot of a restaurant. When I put car in reverse I had my foot on the brake, I heard an usual sound and quickly realized the brake was not holding as I was moving backward. I had to reapply brake pressure HARD in order to stop, once while backing up and once again to pull forward so I wasn't blocking anyone from maneuvering aro... Read more
Incident date: Jun 20, 2025
This is a follow-up to NHTSA Complaint Number 11684726, submitted to provide additional information after the dealer diagnosis confirmed the defect. My 2018 Jeep Wrangler Sahara has experienced a complete Instrument Panel Cluster (IPC) failure, which has been diagnosed and confirmed by an authorized Jeep dealership. The instrument cluster remains blank during vehicle operation and is available fo... Read more
Incident date: Feb 2, 2026
The contact owns a 2018 Infiniti QX30. The contact stated that while driving at an undisclosed speed, there was an abnormal clicking sound coming from the steering wheel, with several unknown warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed with a failed clockspring. The contact was informed that the clockspring needed to be replaced. The vehicle was not repa... Read more
Incident date: Feb 12, 2026
On Friday, January 30th, I took my car into Bill Pearce Courtesy Honda in Reno NV, to get a pretty big service done for $3400. Basically the 100k service with new timing belt, spark plugs, etc. I wanted to make sure that this car would last 3-5 more years. A week later, my [XXX] old daughter took my car to the ski mountain for work and on the way, the car started making a loud knocking sound and ... Read more
Incident date: Feb 2, 2026
while driving the instrument panel went off for several seconds there is a recall for 2019 Passports for this issue but not my VIN
Incident date: Dec 20, 2025
Frame is rusted through along the bottom weld. Most likely water, sand and debris entered the frame from side openings and this corrosive mixture sat in the bottom of the frame as there were no drain holes nearby. The problem was discovered by a Ford mechanic and the dealership said they could not repair it, and to try a collision center. An auto body said they could not strengthen the frame as... Read more
Incident date: Dec 20, 2025
I am submitting this formal safety defect complaint regarding a serious and life-threatening incident involving my 2020 Infiniti QX60. While traveling at approximately 60 miles per hour on a public highway, the vehicle’s hood suddenly and violently flew fully open without warning. This resulted in an immediate and complete loss of forward visibility while the vehicle was in motion.The hood had b... Read more
Incident date: Dec 20, 2025
I am submitting this formal safety defect complaint regarding a serious and life-threatening incident involving my 2020 Infiniti QX60. While traveling at approximately 60 miles per hour on a public highway, the vehicle’s hood suddenly and violently flew fully open without warning. This resulted in an immediate and complete loss of forward visibility while the vehicle was in motion.The hood had b... Read more
Incident date: Feb 13, 2026
There is a hard jerk that happens when moving from a dead stop and then it will shift into gear. Its been reproduced by a maintenance shop. They stated it was the transmission. It has not been inspected by a manufacturer. There was no warning lamps which causes a high risk of safety, including a possibility of accident while on the road.
Incident date: Feb 2, 2026
COMPONENT: ELECTRICAL SYSTEM, ENGINE I HAVE HAD THIS SENSOR THAT MAKES MY CHECK ENGINE LIGHT STAY ON 3 SEPARATE TIMES! THIS NEEDS TO BE RE CALLED I SEE MULTIPLE COMPLAINTS WITH THE SAME CONCERN
Incident date: Oct 5, 2025
I charged overnight at work. When leaving I heard a loud pop and the check EV system light came one. The vehicle would no longer drive over 40mph. I made it a mile and it dropped to 20mph. The dealership has had my car for over a week. From research it seems to be the ICCU as many others have had problems with.
Incident date: Mar 31, 2025
Radio screens keep going bad causing the backup camera to not work until after a power cycle of the screen takes place. Sometimes a power cycle is not possible and the screen take a minute or two to turn on. I have had multiple radios in our car do this. I was told at the dealership that Stellantis admits they have a design flaw which causes the radio to overheat and melt the components in the rad... Read more
Incident date: Nov 18, 2025
The steering wheel has been sticking when turned even in the slightest. It is so dangerous because I have to over correct which causes the car to jerk. I took it to the dealership and was informed that this is a known problem but there is no recall from Mazda. They said it’s going to cost me $4500 to replace the steering rack and gear motor. It’s a 2 year old car I shouldn’t be having these... Read more
Incident date: Nov 18, 2025
1. Airbags and seatbelt lights: The vehicle airbags light and seatbelt lights keeps flashing and after taking it to the dealer, they keep suggesting buying a new passenger seat assembly coasting thousands of dollars. Many similar complaints online with no resolutions or temporary solutions by the dealers. 2. CVT transmission problem: Vehicle jerking, and hesitating when driving. Vehicle also strug... Read more
Incident date: Nov 18, 2025
1. Airbags and seatbelt lights: The vehicle airbags light and seatbelt lights keeps flashing and after taking it to the dealer, they keep suggesting buying a new passenger seat assembly coasting thousands of dollars. Many similar complaints online with no resolutions or temporary solutions by the dealers. 2. CVT transmission problem: Vehicle jerking, and hesitating when driving. Vehicle also strug... Read more
Incident date: Feb 4, 2026
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); and the vehicle was taken to the dealer, where the engine control software was updated as an interim repair. The contact became aware of a strong fuel odor. There was no warning light illuminated. The dealer was notified of the issue, but the vehicle was not diagnosed... Read more
Incident date: Dec 18, 2025
The PS warning light has been coming on intermittently. The power steering goes out and the vehicle is hard to steer. My safety and others are put at risk if I lose power steering. We have done research online and plan to take it to a dealership to confirm the exact issue. The PS warning light has come on a few times over the last several months and the power steering comes and goes.
Incident date: Jan 28, 2026
Driving south on a busy 4 lane divided city street, as I approaching an interestion I initiated a right had turn with about 1 car length gap in front of me. I was driving about 5 mph. The car suddently applied the brakes to a full stop. The car behind was able to stop in time and not hit me. There was no risk of me hitting the car in front of me.
Incident date: Jan 9, 2026
The Automatic High Beam system does not work properly and are very inconsistent. When enabled, the high beams often turn on for a brief moment then turn off. Sometimes this occurs when there is a road sign reflection or a light on a home on the side of the road. When the system is enabled, the high beams often fluctuate on and off even when there is no oncoming traffic. What is worse is that... Read more
Incident date: Dec 6, 2025
Steering wheel sticks when turning at a high rate of speed, on freeways ect.
Incident date: Feb 2, 2026
Forscan showing torque sensor malfunction, the same issue that was recalled in 2014. Causing loss of power steering
Incident date: Feb 4, 2026
Was driving to work passenger front wheel locked overheating brakes and smoking had to have towed to jones ford in Shalotte North Carolina today
Incident date: Feb 2, 2026
I was driving my Toyota Sienna on a busy 6 lane highway in the second to the left lane, on a bridge. Suddenly without any warning AT ALL, my vehicle lost all power and came to an abrupt halt in the middle of high speed traffic. My wife and children were all in the car and we were in imminent danger of getting hit by another vehicle. It took the police approximately 10 minutes to arrive during whic... Read more
Incident date: Jan 13, 2026
The paint along the windshield columnS and rear tailgate are flaking off in large sections. This is causing premature rusting which is left to a consumer to absorb the cost of an entire paintjob, can lead to lack of action causing structural integrity issues.
Incident date: May 25, 2022
At random times, usually when the battery is below 40% I will get warnings that say "reduced acceleration drive with car". I've own the car for a year (brand new) and this has happened at least half a dozen times or more.
Incident date: May 25, 2022
Shortly after purchasing this used vehicle from CarMax, the vehicle began experiencing serious mechanical failures involving the engine/emissions system, braking system, and suspension. The vehicle displayed a check engine warning light, and the selling dealer, CarMax Schaumburg, confirmed issues requiring repair, including a faulty oxygen sensor, brake-related repairs, and a suspension link. The ... Read more
Incident date: May 25, 2022
Shortly after purchasing this used vehicle from CarMax, the vehicle began experiencing serious mechanical failures involving the engine/emissions system, braking system, and suspension. The vehicle displayed a check engine warning light, and the selling dealer, CarMax Schaumburg, confirmed issues requiring repair, including a faulty oxygen sensor, brake-related repairs, and a suspension link. The ... Read more
Incident date: Jan 31, 2026
Tesla's full self-driving software continues to malfunction. On January 30th at 9:50 a.m. mountain standard Time I was parked at work and discovered my vehicle was left unlocked with a partial window unrolled. This was my first indicator of many faulty problems signaling the vehicle was not operating properly. The vehicle has a proximity sensor via Bluetooth that locks and unlocks the vehicle on t... Read more
Crash
3 injured
Incident date: Nov 24, 2025
The interior screen has become pixelated with different colors. This effects my back up camera which is a big safety hazard. All of the climate control, radio and general info are also on this screen. I have not had it diagnosed at the dealership because they charge 160.00 to just hook up to diagnostics.
Incident date: Jan 28, 2026
I suspect there is a design flaw with the gas tank. Everytime I put gas in the vehicle, and I go to multiple gas stations, the automatic shut off on the gas pump will stop pumping gas when the tank is full but the aperture to my gas tank regurgitates a great deal of gas onto the ground. Even when pumping at the slowest speed, I manage to spill 4 plus ounces of gas onto my car and the ground. Th... Read more
Incident date: Nov 24, 2025
The vehicle was subject to an active manufacturer safety recall involving the oil pressure control system and diagnostic trouble code P06DA, which requires inspection and replacement of the Engine Room Sub-Harness if the condition is present. The defect was confirmed by an authorized dealer, DTC P06DA was verified, and the Engine Room Sub-Harness was replaced in accordance with the recall remedy ... Read more
Incident date: Nov 24, 2025
The vehicle was subject to an active manufacturer safety recall involving the oil pressure control system and diagnostic trouble code P06DA, which requires inspection and replacement of the Engine Room Sub-Harness if the condition is present. The defect was confirmed by an authorized dealer, DTC P06DA was verified, and the Engine Room Sub-Harness was replaced in accordance with the recall remedy ... Read more
Incident date: Dec 1, 2025
Driving up a slope of about 20-30 degrees gradient of a straight lane going into a private parking lot. Braked and decided to make a 3-point turn to get back out. There was no traffic in the lane. Put gear on reverse while on the slope with the vehicle pointing in the up direction of the slope. Vehicle suddenly surge backwards, accelerating. Vehicle sped down the slope and crossed a street. Could ... Read more
Incident date: Dec 1, 2025
MY CAR WAS DRIVING ALONG AND ALL OF A SUDDEN THE STEERING WHEEL GOT EXTREMLY TIGHT AND THE CAR WAS HARD TO STEER, I HAD TO PULL OVER TURN THE CAR OFF AND THE LIGHT WAS STILL ON, I WAS LIKE 2 MILES AWAY FROM MY HOUSE, TALKING TO A NEIGHBOR THAT HAS SAME CAR DIFFERENT YEAR, STATED TO CHECK RECALL HIS CALL DID THE SAMETHING YEARS AGO WHEN WE HAD A COLD (LOW TEMPERATURE) WINTER AND IT WAS REPLACED BY ... Read more
Incident date: Jan 27, 2025
My back window just shattered on its own while the car was sitting in the driveway. It wasn't running, and nothing hit it. The glass just suddenly cracked and spidered everywhere without any warning
Incident date: Jun 22, 2025
The contact owns a 2016 Ram 1500. The contact stated that the ABS, the traction control and the brakes warning lights had illuminated. The contact stated while driving approximately 25 MPH, the vehicle failed to stop upon depression of the brake pedal and crashed into the rear of another vehicle. The contact stated that the ABS warning light was illuminated before and after the crash. There were n... Read more
Crash
Incident date: Jan 18, 2026
The sidewalk of my tire blew out while driving on the highway in winter conditions. Luckily I was only going about 30 mph when it happened. The tires were advertised as 65,000 mile tires and my one tire catastrophically blew out with only 15000 miles on it. The tires are Cooper adventurer all season 225/55r17
Incident date: Jan 19, 2026
I received a letter several months ago for: Manufacturer Recall Number25C41 NHTSA Recall Number25V541 I called the Ford dealership to schedule the recall repair and they told me parts were not available. I explained to them I had a recall letter stating parts were now available and to schedule the repair. The dealer said they had the parts on order and they have not received any yet. I asked them... Read more