Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
INFINITI
G35
(2005) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ONBOARD (OBCM)
May 19, 2026
Incident date: Mar 5, 2025
The bike will not charge due to the Onboard Charge Controller being bad and refusing the communicate with a connected charger. The software recall which prevents sudden power loss cannot be performed due to the controller being bad (all an integrated unit), which is likely a symptom of the software which was the subject of a recall. Harley Davidson refuses to perform a goodwill repair and effectiv... Read more
Incident date: Mar 5, 2025
The bike will not charge due to the Onboard Charge Controller being bad and refusing the communicate with a connected charger. The software recall which prevents sudden power loss cannot be performed due to the controller being bad (all an integrated unit), which is likely a symptom of the software which was the subject of a recall. Harley Davidson refuses to perform a goodwill repair and effectiv... Read more
Incident date: May 17, 2026
I was driving on a highway going around 75 mph on a curve, when all of a sudden I lost power steering and wheel jerked the opposite way to where I was steering. I had my wife and two boys with me and if I hadn't held the wheel so tight I probably would have went off road . There were no signs prior to that. No dashboard lights at all and no check engine light. Problem is persistent and can be repl... Read more
Incident date: May 11, 2026
3.0 Duramax engine failure at 5900 miles. Apparently is from the known thrust bearing issue. MIL, CEL, TCM illuminated. Failure occurred at 60 mph during rush hour traffic. Engine is being replaced under warranty. GM should issue recall for the affected lot of this engine.
Incident date: May 13, 2026
[XXX] U.S. Army), Active-Duty Service Member (Stationed at Fort Knox, KY / Residing in Brandenburg, KY) I am reporting a severe structural manufacturing defect involving the room slide-out assembly on the driver-side flank of the vehicle body. Certified diagnostic testing and structural tolerance layouts executed by the component manufacturer, Lippert (LCI Case #[XXX]), and servicing dealership t... Read more
Incident date: May 13, 2026
[XXX] U.S. Army), Active-Duty Service Member (Stationed at Fort Knox, KY / Residing in Brandenburg, KY) I am reporting a severe structural manufacturing defect involving the room slide-out assembly on the driver-side flank of the vehicle body. Certified diagnostic testing and structural tolerance layouts executed by the component manufacturer, Lippert (LCI Case #[XXX]), and servicing dealership t... Read more
Incident date: Jul 15, 2025
The recall is 10 months old and no remedy offered. Every time I get behind tge wheel I'm risking an injury or death of myself or someone else. I can't sell my vehicle because it would put the next owner at risk. Do I have to wait until there's an injury or death to have something done about this?
Incident date: Jul 15, 2025
The recall is 10 months old and no remedy offered. Every time I get behind tge wheel I'm risking an injury or death of myself or someone else. I can't sell my vehicle because it would put the next owner at risk. Do I have to wait until there's an injury or death to have something done about this?
Incident date: Jul 15, 2025
Issue 1: High oil consumption in the engine due to poor engine design, according to the auto repair center. 5 quarts of oil are added to the engine once every 2-3 weeks. All oil leaks were previously repaired, but oil is still burning off. Issue 2: The engine has misfired more than once, with a puff of smoke coming out of the exhaust. Issue 3: Twice in the past 1.5-2 years, multiple spark plug... Read more
Incident date: May 14, 2026
My rear subframe is completely rotted out and the dealership I bought it from but a new inspection sticker sold it to me and told me it was perfect condition
Incident date: May 14, 2026
My rear subframe is completely rotted out and the dealership I bought it from but a new inspection sticker sold it to me and told me it was perfect condition
Incident date: May 14, 2026
While driving on a high-speed interstate with two children in the vehicle, and without any prior warning signs or issues, the dashboard began displaying sequential warnings from multiple Advanced Driver Assistance Systems (ADAS) sensors. As the vehicle continued cycling through numerous dashboard warnings, the power steering failed, making the vehicle difficult to control. Additional electronic sy... Read more
Incident date: May 12, 2026
I am submitting a formal safety complaint regarding an electrical system failure on my 2021 Chevrolet Silverado with approximately 61,000 miles. I brought the vehicle to Taylor Grubaugh Chevrolet of Waynesville after the check engine light illuminated. The dealership diagnosed a premature wiring harness failure caused by chafing. They also stated that this issue is known to affect multiple GM vehi... Read more
Incident date: Apr 27, 2026
seatbelt is not matching and staying on as I am driving these vehicle
Incident date: May 7, 2026
Rear windshield shattered while driving to work on the highway. There is currently a class-action lawsuit against Nissan for this exact problem.
Incident date: Jan 1, 2024
the sound of the front axel is unbearable, the CLIK that produces when rotating the direction of the steering wheel is very strong. ... like the sound of the wind since it has not been It seals correctly and you can feel the sound of the wind The backup camera is completely dysfunctional at night; you can't see anything clearly at all.
Incident date: Jan 1, 2024
NHTSA Safety Complaint — Narrative [XXX] ) Vehicle: 2022 Honda Rebel 1100 DCT Component: Engine — Oil Leak / Stator Cover Incident Date: April 2025 Mileage at Incident: 5,700 NARRATIVE: In late April 2025, I discovered engine oil leaking from the stator cover of my 2022 Honda Rebel 1100 DCT, specifically at the alternator wire grommet where the wires exit the engine case. The bike had been ... Read more
Incident date: Jan 1, 2024
Made aware from NHTSA of safety issues #226 Ejection Mitigation #283 Seat Belt Assemblies Notified Hyundai
Incident date: Aug 15, 2025
The contact owns a 2020 Toyota RAV4. The contact stated that while the vehicle was parked, coolant was observed leaking from the engine compartment with no warning lights illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine casing had failed, and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was mad... Read more
Incident date: May 1, 2026
The contact owns a 2024 Mitsubishi Outlander Equipped with Nexen Roadian GTX in size 255/45R20. The contact stated while driving the vehicle at 30 MPH she noted her tire pressure was very low, she pulled into a gas station to fill it with AIR, she drove the vehicle home, and next day the tire was flat again and was filled back up. The vehicle was taken to a independent mechanic where it was diagno... Read more
INFINITI
Q50
(2018) - EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
May 5, 2026
Incident date: May 5, 2026
The contact owns a 2021 Kia Telluride. The contact stated while the vehicle was parked, the infotainment center displayed a blank screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. In addition, the contact was informed that the repair was not covered under recall or warranty. The manufacturer was not made aware of t... Read more
Incident date: May 5, 2026
This vehicle was purchased two months ago. In that time the windshield has sustained multiple significant chips on multiple occasions during routine highway commuting. Some of these are in the line of sight of the driver, causing distractions or visibility issues. Prior to purchasing this vehicle I owned a 2012 Toyota Corolla, which traveled the same route every day and did not receive any signifi... Read more
Incident date: Jan 5, 2026
Within 24 hours of buying the vehicle back in February, the truck has not run red Lightning bulbs, electronic throttle control system Lights all started coming on that system was replaced by a certified mechanic. The system then did it again, literally, 1 day later. Now I'm not certain about the new part, which has been discontinued. It's some sort of pigtail off of that. And again the wiring pig... Read more
Incident date: May 4, 2026
Feb 2025 my windshield was cracked by a random fly ball at my grandson‘s baseball game. I contacted Safelite who put me in touch with South Florida Auto Glass out of [XXX] . They came down replaced the windshield reset the sensors. Everything was fine exactly one year later (2/2026) I got a warning on the dash that the radar was obstructed & all the sensors stopped working. I brought the car up ... Read more
Incident date: Apr 29, 2026
I took my car in for oil change to Infiniti dealer (Infiniti of Nashua) on 4/29/26 and was told by dealer that the rear subframe is rusted and my car is not safe to drive, with a repair estimate of $13,184 to replace rear subframe with all hardware. Actually, I had oil change and 4 wheel alignment done at the same Infiniti dealer less than a year back on 6/25/25. At that visit, the only recommende... Read more
Incident date: Apr 29, 2026
I took my car in for oil change to Infiniti dealer (Infiniti of Nashua) on 4/29/26 and was told by dealer that the rear subframe is rusted and my car is not safe to drive, with a repair estimate of $13,184 to replace rear subframe with all hardware. Actually, I had oil change and 4 wheel alignment done at the same Infiniti dealer less than a year back on 6/25/25. At that visit, the only recommende... Read more
Incident date: Apr 28, 2026
The contact owns a 2015 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle started shaking abnormally before unintendedly decelerating. The vehicle was taken to the dealer, where it was diagnosed with excessive oil consumption; however, the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.
Incident date: Apr 18, 2026
The cylinder head (which involves the engine cooling system) has a known manufacturer defect that affects all year/models of the Mazda CX-9 with turbo. The manufacturing defect poses a risk to motor vehicle safety in a group of vehicles or equipment of the same design and/or manufacturer. Specifically, the overheating and failure of the engine can occur at any time, without warning. This puts my f... Read more
Incident date: Apr 18, 2026
I picked up my vehicle from the dealership after it being there for almost 2 weeks for multiple DTC codes, a dash cam component replacement, and recall updates. On the way home, my check engine light flashed on and off multiple times while driving at highway speeds (although no codes were recorded in my Hyundai app diagnostics). When I exited the highway, I came to a stop sign on the off ramp and ... Read more
Incident date: Apr 18, 2026
Vehicle stalled/lost power while driving due to auto start/stop system.
Crash
1 injured
Incident date: Mar 29, 2026
While on the highway, the vehicle felt sudden loss of power and a burning smell. Immediately took the next exit and entered a gas station where large volume of oil leaking under the vehicle. Exited the vehicle and called for a tow truck to bring the vehicle to the nearest auto shop who informed me that the engine was damaged internally similar to what’s described in the recall and informed me to... Read more
Incident date: Jan 25, 2025
When accelerating from a stop position while pushing on the accelerator the vehicle will not move. Takes a couple seconds. Almost struck by oncoming car when attempting to turn left onto Main road. Happens frequently. Next: left sliding passenger door doesn’t close all the way then opens back up. Takes several attempts before it decides to close or with my assistance. Third: rear cargo door shu... Read more
Incident date: Apr 24, 2026
Passenger Occupant Detection System is malfunctioning. It is not registering a passenger in the seat, and in turn not turning the passenger airbag on when the seat is occupied. This puts any passnger who sit in this seat at risk of the airbag not deploying. This issue has been confirmed by the dealer. There was a recall for the Passenger ODS harness (WUM-98R) that the harness was replaced. Si... Read more
Incident date: Apr 24, 2026
Passenger Occupant Detection System is malfunctioning. It is not registering a passenger in the seat, and in turn not turning the passenger airbag on when the seat is occupied. This puts any passnger who sit in this seat at risk of the airbag not deploying. This issue has been confirmed by the dealer. There was a recall for the Passenger ODS harness (WUM-98R) that the harness was replaced. Si... Read more
Incident date: Feb 19, 2026
First owner of a newly purchased 2017 Honda CR-V that has been well and regularly maintained. Driving at 25mph in a city and every single warning light and dash light simultaneously came on. Every single one -- brakes, headlights, emergency brake, engine, etc. Eventually codes read off the car's computer showed P0172, P219C, P219F -- all of these codes relate to the fuel injectors. I brought the c... Read more
Incident date: Feb 19, 2026
I was driving on the highway, and my car started shaking. All of the sudden I couldn't push on the gas anymore, and out of the blue a notification popped up on my screen that said "transmission failure, service immediately" and the car fully stopped working. I was forced to coast to the side of the highway, where I ended up in an incredibly dangerous spot. I had to call the cops, have them come so... Read more
Incident date: Feb 19, 2026
I was driving on the highway, and my car started shaking. All of the sudden I couldn't push on the gas anymore, and out of the blue a notification popped up on my screen that said "transmission failure, service immediately" and the car fully stopped working. I was forced to coast to the side of the highway, where I ended up in an incredibly dangerous spot. I had to call the cops, have them come so... Read more
Incident date: Mar 1, 2026
I was driving using turn by turn directions and it told me to turn and I turned too soon and hit a telephone pole, front center. The airbags did not deploy and onstar did not recognize crash. I heard nothing from anyone. I called 911 to get the police to come and a wrecker driver. Even though I was wearing my seatbelt, my chest struck the steering wheel and my left hand was badly bruised. This is... Read more
Crash
1 injured
Incident date: Apr 22, 2026
2024 Mercedes-Benz Sprinter 2500 experienced unusually rapid brake, tire, and battery wear at low mileage. Front brakes required replacement at approximately 29,000 miles. Rear brakes were already worn low by approximately 37,000 miles. Rear tires required replacement by approximately 37,000 miles. Vehicle battery also failed and required replacement before approximately 37,000 miles. Vehicle had ... Read more
Incident date: Apr 22, 2026
Hello. I’m complaining about CWA ( cross wind assist) . Everyone knows and internet groups are full of information about this issue. The CWA is not safe , it’s dangerous on the road and can suddenly brake check another vehicle behind you or can throw you to oncoming traffic lane. The system also applies brakes when passing under bridges or road signs that are across the road. This system is d... Read more
Incident date: Jul 3, 2025
Dashboard display is de laminating. Freighter says it is not covered because warranty has expired. It is only 5 years old. Others have had the same problem.
Incident date: Jul 3, 2025
Dashboard display is de laminating. Freighter says it is not covered because warranty has expired. It is only 5 years old. Others have had the same problem.
Incident date: Jul 3, 2025
Dashboard display is de laminating. Freighter says it is not covered because warranty has expired. It is only 5 years old. Others have had the same problem.
Incident date: Feb 25, 2026
My vehicle was taking to a ford dealership Dec 8 2020. Diagnosed with transmission problems was told there is no ETA on parts and had to get it delivered to me to avoid them charging storage fees. The car has an unsafe transmission issue and no parts to fix it. My vehicle has 71k miles should not have transmission issues. Ford refuses to help, with a buy back or even the parts or helping in any w... Read more
Incident date: Apr 21, 2026
Vehicle is a 2025 Hyundai Palisade subject to Hyundai Recall 292, concerning improper deployment of the third-row side curtain air bags in a crash, in noncompliance with FMVSS 226 (Ejection Mitigation). Per Hyundai's recall notice, the remedy is still under development and no repair is currently available. The manufacturer has advised owners to continue driving while awaiting the remedy. The safe... Read more
Incident date: Apr 21, 2026
Vehicle is a 2025 Hyundai Palisade subject to Hyundai Recall 292, concerning improper deployment of the third-row side curtain air bags in a crash, in noncompliance with FMVSS 226 (Ejection Mitigation). Per Hyundai's recall notice, the remedy is still under development and no repair is currently available. The manufacturer has advised owners to continue driving while awaiting the remedy. The safe... Read more
Incident date: Apr 1, 2026
I am submitting a claim pertaining to NHTSA Recall Number 25V636000 which pertains to a engine starter issue that can result in fire. This recall was reported first on September 23, 2025 and has been gone without a remedy. Since as of today, it has been 212 days without a solution that I am driving a car that may catch fire. This is too long and I am seeking remediation in the form of a replacemen... Read more
Incident date: Apr 20, 2026
On March 28, 2026, the check engine light illuminated on my 2017 Honda CR-V EX (VIN [XXX] ) at 59,057 miles. I pulled diagnostic trouble codes with a consumer OBD-II reader and recorded P0301, P0302, and P0303. On March 30, 2026, I contacted American Honda Customer Service to request goodwill repair assistance. I was told to obtain an authorized dealer diagnostic and resubmit. I did so. On March 3... Read more
Incident date: Apr 20, 2026
On March 28, 2026, the check engine light illuminated on my 2017 Honda CR-V EX (VIN [XXX] ) at 59,057 miles. I pulled diagnostic trouble codes with a consumer OBD-II reader and recorded P0301, P0302, and P0303. On March 30, 2026, I contacted American Honda Customer Service to request goodwill repair assistance. I was told to obtain an authorized dealer diagnostic and resubmit. I did so. On March 3... Read more
Incident date: Apr 20, 2026
The vehicle is a brand new Lexus TX. The primary issue involves a brake system malfunction. While driving, a “BRAKE” warning message appeared on the dashboard. At the same time, the brakes were actively applied, and this occurred multiple times in succession during the same driving event. At the time of the incident, we were not aware that the vehicle should not be driven when this warning a... Read more