Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Oct 1, 2021
airbag light blinks. We tried the reset and it worked until someone sat in the seat. Called dealer and they said the seat bottom needs replacing as it’s a occupancy sensor. Cost for part + labor = 5K .. Totally outrageous. safety issue
Incident date: Oct 6, 2021
The contact owns a 2010 Infiniti FX35. The contact stated while driving 40 MPH, an abnormal banging sound was coming from the vehicle without warning. The contact was unaware of what caused the banging noise. The contact slammed on her brakes and the vehicle independently veered to the left. The contact notified the independent mechanic who inspected the vehicle and discovered that the left torque... Read more
Incident date: Oct 6, 2021
The contact owns a 2010 Infiniti FX35. The contact stated while driving 40 MPH, an abnormal banging sound was coming from the vehicle without warning. The contact was unaware of what caused the banging noise. The contact slammed on her brakes and the vehicle independently veered to the left. The contact notified the independent mechanic who inspected the vehicle and discovered that the left torque... Read more
Incident date: Jul 1, 2021
The contact owns a 2017 Infiniti QX50. The contact stated while driving 40 MPH and making a right turn, the vehicle shifted into neutral independently and there was a grinding sound coming from the vehicle. The contact shifted the gear shifter back into drive to resume normal driving. The contact stated that the failure was experienced twice. The vehicle was taken to the dealer. The dealer test dr... Read more
Incident date: Sep 30, 2021
I was at stop light and G35 jolted. At the next light the car completely turned off and all the power of the car went dead. Nothing was lit at all. Had a power boost with jumper cables and the car started right up. Luckily I was a few blocks away from the house, but it was scary since my kids were in the car and the car turned off crossing the intersection. The car turns on, but I am not trus... Read more
Incident date: Sep 30, 2021
I was at stop light and G35 jolted. At the next light the car completely turned off and all the power of the car went dead. Nothing was lit at all. Had a power boost with jumper cables and the car started right up. Luckily I was a few blocks away from the house, but it was scary since my kids were in the car and the car turned off crossing the intersection. The car turns on, but I am not trus... Read more
Incident date: Jul 8, 2021
Transmission failed. The car was shuddering for a while now. The term "shuddering" I learned after describing issue to dealer who told me that looks like a transmission issue. After paying $170 to get it checked, I was told that transmission has premature failure code and must be replaced. I was told that the car is under 60K mileage, but over time period of warranty period by 2 months. They gave ... Read more
Incident date: Oct 6, 2021
The emergency braking system occassionally engages when I am driving. On about four occassions I was driving and the alarm began beeping. The car suddenly began braking. Nothing was directly in front of my vehicle that should have triggered the system. The most recent incident was yesterday, 10/5/21. This afternoon on my way home from work, the following warning appeared after a brief bee... Read more
Incident date: Oct 6, 2021
The emergency braking system occassionally engages when I am driving. On about four occassions I was driving and the alarm began beeping. The car suddenly began braking. Nothing was directly in front of my vehicle that should have triggered the system. The most recent incident was yesterday, 10/5/21. This afternoon on my way home from work, the following warning appeared after a brief bee... Read more
Incident date: Oct 3, 2021
Purchased my QX60 3 months ago from a used dealership. Today while out of town, car abruptly stopped accelerating. I pushed to safety, let it sit, car began to start moving again. Within a short min, it was right back to shutting off and being stuck in traffic with 4 minor passengers. This is very dangerous and seemingly a more common issue than just me. The day after my wedding…. And I’m towi... Read more
Incident date: Dec 12, 2018
In 2018 dash and passenger airbag light illuminated. Took it to dealer and was told that occupancy sensor in passenger seat needed to be replaced. In 2021 dash airbag light flashing and passenger airbag light off illuminated. Code determined occupancy sensor. Cost to repair basic car safety feature $7000.00 which is prohibitive.
Incident date: Dec 12, 2018
In 2018 dash and passenger airbag light illuminated. Took it to dealer and was told that occupancy sensor in passenger seat needed to be replaced. In 2021 dash airbag light flashing and passenger airbag light off illuminated. Code determined occupancy sensor. Cost to repair basic car safety feature $7000.00 which is prohibitive.
Incident date: Feb 10, 2020
The transmission continuously slipping and putting code u1000
Incident date: Sep 24, 2021
Took car in for maintenance and was told I needed a new timing chain as its an often replaced part and that is failing on my car , I looked it up and found out that its a voluntary recall at present after numerous complaints and the dealer admitted they are faulty but mine wasn't in the VIN range for reimbursement. I had to pay $3800 dollars to replace and wait 10 days for completion, this is an ... Read more
Incident date: May 17, 2021
All lugs on the right rear wheel have snapped off. At first it was one which was repaired. Then three at once broke off and caused damage. After it was repaired again the fifth and final one broke off.
Incident date: May 17, 2021
All lugs on the right rear wheel have snapped off. At first it was one which was repaired. Then three at once broke off and caused damage. After it was repaired again the fifth and final one broke off.
Incident date: Sep 6, 2021
The contact owns a 2021 INFINITI Q60. The contact stated while driving approximately 15 MPH, the vehicle shifted into limp mode. The contact stopped the vehicle and had the vehicle towed to a local dealer. The contact stated that several unknown warning lights were illuminated. The vehicle was diagnosed with needing ECM replaced. The vehicle was repaired however, the issue persisted. The manufactu... Read more
Incident date: Sep 22, 2021
While driving on a state highway at approximately 65 mph, there was a loud exploding sound followed by loud rushing air. I quickly realized that my sunroof glass had shattered. Fortunately the sunroof shade was closed so no glass came into the vehicle. Besides myself driving, both of my kids were sitting in the back seat and could have been injured by flying glass shards. There were no other v... Read more
Incident date: May 11, 2016
The problem: Affected vehicles may exhibit a shudder or vibration while in gear. This may be due to a faulty continously variable automatic transmission, drivechain or valve body inside the transmission. Vehicles affected by this service campaign: 2013 Infiniti JX35 2014 Infiniti QX60 2015 Infiniti QX60 I’ve Dealt with infinity hundreds of times. They even had a mechanic take the car home and he... Read more
Incident date: May 11, 2016
The problem: Affected vehicles may exhibit a shudder or vibration while in gear. This may be due to a faulty continously variable automatic transmission, drivechain or valve body inside the transmission. Vehicles affected by this service campaign: 2013 Infiniti JX35 2014 Infiniti QX60 2015 Infiniti QX60 I’ve Dealt with infinity hundreds of times. They even had a mechanic take the car home and he... Read more
Incident date: May 11, 2016
The problem: Affected vehicles may exhibit a shudder or vibration while in gear. This may be due to a faulty continously variable automatic transmission, drivechain or valve body inside the transmission. Vehicles affected by this service campaign: 2013 Infiniti JX35 2014 Infiniti QX60 2015 Infiniti QX60 I’ve Dealt with infinity hundreds of times. They even had a mechanic take the car home and he... Read more
Incident date: Sep 22, 2021
The airbag light keeps blinking. I have had no incidents. I saw that there was an issue with this year model. i would like it covered with the repair.
Incident date: Aug 28, 2021
When I purchased the car no warning lights or problems were wrong with it it drove fine. The same day I got it home which is an hour away, the check engine light came on so i called them back. I took car back to shop and told them the code said it was the converter they said that was not right and it was just bad gas put in it so they reset engine light. As soon as i got back home the engine light... Read more
Incident date: Aug 28, 2021
When I purchased the car no warning lights or problems were wrong with it it drove fine. The same day I got it home which is an hour away, the check engine light came on so i called them back. I took car back to shop and told them the code said it was the converter they said that was not right and it was just bad gas put in it so they reset engine light. As soon as i got back home the engine light... Read more
Incident date: Aug 28, 2021
When I purchased the car no warning lights or problems were wrong with it it drove fine. The same day I got it home which is an hour away, the check engine light came on so i called them back. I took car back to shop and told them the code said it was the converter they said that was not right and it was just bad gas put in it so they reset engine light. As soon as i got back home the engine light... Read more
Incident date: Sep 12, 2021
The air bag light started blinking. I took to Nissan thr6 ran diagnostic on it $152 and said the passenger sensor was bad. It would cost $8000 to replace it because the whole seat would need replaced.
Incident date: Sep 20, 2021
I bought a 2014 INFINITI QX60 and after one week, my vehicle started to jerk after resuming from a stop sign or stop light but was just annoying at first. Later that day, the check engine light came on and I took it to auto zone to get the code which displayed "P1715 - Input Pulley Speed Signal" and secondary DTCs were P0776 (Pressure solenoid B performance/stuck off. When I am driving, I cannot m... Read more
Incident date: Sep 20, 2021
I bought a 2014 INFINITI QX60 and after one week, my vehicle started to jerk after resuming from a stop sign or stop light but was just annoying at first. Later that day, the check engine light came on and I took it to auto zone to get the code which displayed "P1715 - Input Pulley Speed Signal" and secondary DTCs were P0776 (Pressure solenoid B performance/stuck off. When I am driving, I cannot m... Read more
Incident date: Sep 20, 2021
I bought a 2014 INFINITI QX60 and after one week, my vehicle started to jerk after resuming from a stop sign or stop light but was just annoying at first. Later that day, the check engine light came on and I took it to auto zone to get the code which displayed "P1715 - Input Pulley Speed Signal" and secondary DTCs were P0776 (Pressure solenoid B performance/stuck off. When I am driving, I cannot m... Read more
Incident date: Sep 1, 2021
Shuddering, shaking & skipping while driving. It’s a nightmare. The car (QX60- 2015) can’t go over 20 miles without “jumping” on me. I am fearing for my safety. It’s only a bulletin by Infiniti and not a recall. This is unacceptable.
Incident date: Sep 1, 2021
Shuddering, shaking & skipping while driving. It’s a nightmare. The car (QX60- 2015) can’t go over 20 miles without “jumping” on me. I am fearing for my safety. It’s only a bulletin by Infiniti and not a recall. This is unacceptable.
Incident date: Sep 1, 2021
Shuddering, shaking & skipping while driving. It’s a nightmare. The car (QX60- 2015) can’t go over 20 miles without “jumping” on me. I am fearing for my safety. It’s only a bulletin by Infiniti and not a recall. This is unacceptable.
Incident date: Aug 27, 2021
Made takata airbag recall appointment with Dealer on August 27, 2021. Then dropped car off dealer at 2pm, September 1, 2021. Today it is September 16, 2021--the job is supposed to take 2 hours. The dealer still has my car. So I am at 2 weeks and 1 day. The service manager is not returning calls. No loaner car given. That does not seem reasonable. No wonder why there are so many airbag rec... Read more
Incident date: Sep 14, 2021
The vehicle started to make a grinding sound and stopped suddenly in the middle of traffic. There were no warning lamps or other symptoms. Other cars had to abruptly stop and swerve to avoid hitting the rear of my vehicle. I have been informed that this is a known issue with this model of vehicle from Infiniti related to 2014 – 2017 QX60; FLUID LEAK CAUSED BY TRANSFER ASSEMBLY RIGHT SIDE DRI... Read more
Incident date: Sep 1, 2021
just bought this car, no warranty, noticed the ? passenger air bag alert flashing on the dash, dealer where I bought the car tried to reset it, but was unable to, suggested to take it to dealership and get it checked. But looking on a forum, noted several similar complaints, states the seat needs to be replaced for possible 8K, due to the sensor in the bottom of the seat, stated was unsure if th... Read more
Incident date: Jun 1, 2021
The night rear backup camera is extremely dark and blurry. You can’t see anything via the camera at night.
Incident date: Jun 1, 2021
The night rear backup camera is extremely dark and blurry. You can’t see anything via the camera at night.
Incident date: Nov 26, 2019
I have an electrical dash board that controls my speedometer, gas milage and all the major checks lights that is NOT WORKING. This is the second time I have had this problem and when you research the problem on the internet or YouTube, the infinity owners are saying its a major problem with the car and the computer system. Why hasn't infinity recalled this problem?
Incident date: Sep 10, 2020
The contact owns a 2013 Infiniti JX35. The contact stated that the passenger’s side air bag was recalled on the vehicle twice and the vehicle was repaired. The contact stated that the passenger’s side air bag sensor failed to detect a passenger seated in the seat. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 80,000.
Incident date: Aug 30, 2021
I bought the SUV in 2016 with low milage. As of Sep 2021 the SUV has 79,200 miles on it. Last month I noticed that it didn't seeem to be changing gears when I was driving it and it's making a whistling noise when driving it. I've taken it to two different to have it and they both say that it's the CTV transmission. To replaced the tranmisson would cost over $6000.00. Upon researching online I saw... Read more
Incident date: Sep 1, 2021
There seems to be an issue with my 2018 Infiniti Q60 and I am not the only one. My allignment is perfect and my tires are new but the vehicle still tends to wander on the freeway which feels very unsafe and dangerous. I have spoken to others with this vehicle and they also have the same issue. Nobody can figure out what it is but it makes the car very uncomfortable to drive because you are constan... Read more
Incident date: Sep 1, 2021
There seems to be an issue with my 2018 Infiniti Q60 and I am not the only one. My allignment is perfect and my tires are new but the vehicle still tends to wander on the freeway which feels very unsafe and dangerous. I have spoken to others with this vehicle and they also have the same issue. Nobody can figure out what it is but it makes the car very uncomfortable to drive because you are constan... Read more
Incident date: Sep 1, 2021
There seems to be an issue with my 2018 Infiniti Q60 and I am not the only one. My allignment is perfect and my tires are new but the vehicle still tends to wander on the freeway which feels very unsafe and dangerous. I have spoken to others with this vehicle and they also have the same issue. Nobody can figure out what it is but it makes the car very uncomfortable to drive because you are constan... Read more
Incident date: Sep 6, 2021
Drivers headlights went out and there is condensation that has gathered in the headlight assembly.
Incident date: May 5, 2021
My car have a transmission issue it’s jerking,shuldder Infinity should replace qx60 We bought this car and it too much headeach every month I spent at least 2000 fixing this car We should get a refund or they should change the car for anyone that have 2014 qx60 they shouldn’t sell this cars in a USA no more
Incident date: May 5, 2021
My car have a transmission issue it’s jerking,shuldder Infinity should replace qx60 We bought this car and it too much headeach every month I spent at least 2000 fixing this car We should get a refund or they should change the car for anyone that have 2014 qx60 they shouldn’t sell this cars in a USA no more
Incident date: Aug 30, 2021
When breaking the pedal starts to bounce and make a super loud noise like if the rear tire is flat. It does it sporadically at low speed breaking making it hard to stop the car. I have taken it ti the dealer numerous time and the Infiniti special mechanic cant find the issue. Also, when driving on the highway the slippery sensor turns on slowing down the car suddenly almost causing an accident.... Read more