Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 22, 2022
2014 NISSAN INFINITI QX60 PURCHASED VEHICLE FROM USED CAR LOT AT 39,865 NOTICED ISSUE AT 63,814 TOOK TO DEALER SHIP AND FOUND TRANSFER ASSEMBLY WAS EMPTY OF FLUID RIGHT FRONT AXLE SHAFT WAS FOUND TO BE SEIZED AND HAD TO BE TORCHED OUT. DEALERSHIP DID NOT CHARGE FOR THIS FAILURE, BUT ALSO WAS TOLD EVERYTHING WAS FIXED THOUGHT THE SHUDDERING WHEN TURNING WAS NORMAL ALSO, THERE HAS NEVER BEEN ANY WA... Read more
Incident date: Mar 20, 2022
While there is no specific incident, the hood latch does not open the hood of the car. I noticed this for the first time on 3/19/2022 when I tried to fill the car with windshield washer fluid. I'm also not confident that the hood is latched safely. Please advise!!
Incident date: Aug 23, 2021
Airbag light just came on out of nowhere. Took to dealership and they stated they needed to replace the whole system. Calling it an airbag control unit internal failure. States it’s 2300 to fix. Makes no sense why it went out. I’m driving on it until the airbag recall is finished.
Incident date: Mar 17, 2022
This vehicle hit my car and we are trying to find the owners
Crash
Incident date: Nov 1, 2021
The contact owns a 2015 Infiniti Q50. The contact stated that while operating the vehicle, the airbag warning lights would remain illuminated while a front passenger was seated in the vehicle. The front passenger’s side air bag system message would indicate that the system was turned off. The vehicle was taken to the local dealer who serviced the failure under NHTSA Campaign Number: 16V244000 (A... Read more
Incident date: Mar 17, 2022
The radiator cooling fan malfunctioned on Infinity QX60 model after 39000 miles on the odometer. Engine cooling mechanism fails that may result in overheat/engine failure or potential fire. It is a known defect on infinity qx60 and Nissan Pathfinders. It costs $1200 to replace the fan assembly. Infinity is aware of this defect/faulty part and will not recall to correct the defect and put the burde... Read more
INFINITI
QX60 HYBRID
(2014) - ENGINE AND ENGINE COOLING
Mar 17, 2022
Incident date: Nov 1, 2021
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not availa... Read more
INFINITI
QX60 HYBRID
(2014) - HYBRID PROPULSION SYSTEM
Mar 17, 2022
Incident date: Nov 1, 2021
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not availa... Read more
INFINITI
QX60 HYBRID
(2014) - POWER TRAIN
Mar 17, 2022
Incident date: Nov 1, 2021
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not availa... Read more
Incident date: Jan 1, 2022
The contact owns a 2013 Infiniti JX35. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds while turning. Additionally, the vehicle was shaking. The vehicle was taken to the dealer where it was diagnosed with magnetic coupling failure. The dealer informed the contact that the magnetic coupling needed to be replaced. The vehicle was not repaired. The manu... Read more
Incident date: Mar 16, 2022
I took it in for recall R21B4 to be reprogrammed and problem fixed. The problem still persist as I’m driving the vehicle loses all driving power which is dangerous while it has happened to me while driving on the express way. Infiniti is telling me i need to bring it back in to have my vehicle checked out and wants to charge me 186$ when the recall clearly states that the problem is the recall
Incident date: Mar 16, 2022
I took it in for recall R21B4 to be reprogrammed and problem fixed. The problem still persist as I’m driving the vehicle loses all driving power which is dangerous while it has happened to me while driving on the express way. Infiniti is telling me i need to bring it back in to have my vehicle checked out and wants to charge me 186$ when the recall clearly states that the problem is the recall
Incident date: Oct 28, 2021
The contact owns a 2015 Infinity QX60. The contact stated while driving 60 MPH, the vehicle started to stall. The contact pulled over and waited for about 30 minutes to restart the vehicle. The vehicle was started and driven back to the residence. The vehicle was then towed to the dealer to be diagnosed: however, no failure was found. The vehicle was not repaired. The manufacturer was notified of ... Read more
Incident date: Mar 15, 2022
Moisture in headlight results in headlight shortage. Moisture in headlight is not a result of collision or damage. Per service bulletin Classification: EL03-031L Reference ITB03-051L, the headlight moisture issue is an ongoing issue for 2011-2019 Infiniti's all models.
Incident date: Mar 13, 2022
The contact owns a 2019 Infiniti QX60. The contact stated while driving at 10 MPH and exiting the carwash, the brake pedal was depressed but failed to respond. The contact depressed the brake pedal all the way to the floorboard but it failed to respond. There were no warning lights illuminated. The vehicle drove on a curb and into bushes. The contact engaged the emergency brakes and the vehicle st... Read more
1 injured
Incident date: Mar 3, 2022
A recall was issued for a faulty passenger side airbag sensor on the Infinity G37 model year 2007 -2008 (08V521000). I own a 2009 G37 and it would appear this car is experiencing the same safety issue. The airbag off light for the front passenger seat remains illuminated even with a 200 pound adult seated in it. I also have a constantly flashing airbag warning that is displayed on the dashboar... Read more
Incident date: Feb 1, 2022
I'M CURRENTLY DEALING WITH THE TIMING CHAIN NIGHTMARE SO MANY OTHERS HAVE HAD AND ARE HAVING. OF COURSE JUST AS MOST OF THE OTHERS I'M OUT OF WARRANTY AND REALLY FRUSTRATED THAT INFINITI HASN'T STEPPED UP TO THE PLATE TO ADDRESS THE PROBLEM PROPERLY AS OPPOSED TO RENAMING THE QX56 TO QX 80 TO SAVE THEMSELVES, LEAVING CONSUMERS SCRAMBLING WITH EXPENSIVE TIME CONSUMING FIXES TO A KNOWN DEFECT ON THE... Read more
Incident date: Feb 28, 2022
The car does not start once it is parked, ignition is turned off and car is locked. The car requires a jump in order for it to start. Once it is jumped, the car has malfunction alerts, the battery light is lit in the vehicle and some features of the car do not work (i.e. lane assist, auto feature light is flashing, but when pressed nothing happens). My safety has been put at risk because the car... Read more
Incident date: Mar 2, 2022
The contact owns a 2007 Infiniti G35. The contact stated that while operating the vehicle, a ticking noise was present coming from the engine compartment. While her son was driving approximately 35 MPH, the vehicle suddenly stalled. The vehicle was towed to the dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not noti... Read more
Incident date: Aug 1, 2021
The contact owns a 2009 Infiniti G37. The contact stated that the passenger’s side air bag warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the seat needed to be replaced. The passenger’s side seat wiring and sensor were faulty. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not co... Read more
Incident date: Jul 9, 2021
My drivers seat just stopped moving back and forward it got stuck in the back position while I was driving as I was adjusting the seat no warnings of any sort I took it back to the dealership I was told its a known issue but Infiniti has yet to recall
Incident date: Oct 20, 2021
My steering wheel heater used to work normally, meaning an acceptable temperature, and divided evenly through my steering wheel. It is now only getting SUPER hot, to where I cannot even hold it, on the bottom left part of the steering wheel. The rest of the steering wheel is cool.
Incident date: Oct 20, 2021
My steering wheel heater used to work normally, meaning an acceptable temperature, and divided evenly through my steering wheel. It is now only getting SUPER hot, to where I cannot even hold it, on the bottom left part of the steering wheel. The rest of the steering wheel is cool.
Incident date: Mar 3, 2022
The contact owns a 2017 Infiniti QX80. The contact stated while driving approximately 10-50 MPH in stop-and-go traffic, the vehicle loss motive power and stalled with the check engine warning light illuminated. The vehicle was towed to several unknown dealers to be diagnosed. The contact was informed that the TCU (Telematics Communication Unit) and ECM were faulty. The vehicle was repaired; howeve... Read more
Incident date: Mar 3, 2022
The contact owns a 2017 Infiniti QX80. The contact stated while driving approximately 10-50 MPH in stop-and-go traffic, the vehicle loss motive power and stalled with the check engine warning light illuminated. The vehicle was towed to several unknown dealers to be diagnosed. The contact was informed that the TCU (Telematics Communication Unit) and ECM were faulty. The vehicle was repaired; howeve... Read more
Incident date: Jul 1, 2021
The contact owns a 2007 Infiniti G35 Coupe. The contact stated that the front passenger's seat was not able to be reclined. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 185,000.
Incident date: Mar 1, 2022
The car accelerated without warning. I did not have my foot on the gas and the car just sped up. This has happened 2 times. The first time I didnt have an accident but today I did. I ran into a pole. I could have killed myself or someone around me when the car sped up. No warning. I took the car to the dealer and they admitted that there had been a recall but stated it was fixed on my car but it h... Read more
Crash
Incident date: Feb 8, 2022
2013 JX 35, rear subframe is cracked. With this vehicle only being in service approx 9yrs, i find it hard that a frame issue is even possible. This sounds like a manufacturer defect than anything else. Inspection at my local dealer found the issue when I brought it in from oil change. 3rd party service centers have all stated that there is no way that this truck has a subframe issue
Incident date: Mar 1, 2022
Unknown. Steering is rough. Sounds
Incident date: Mar 1, 2022
Unknown. Steering is rough. Sounds
Incident date: Mar 1, 2022
Unknown. Steering is rough. Sounds
Incident date: Aug 13, 2015
Accelerating grinding sound in back chassis. Steering is harder than usual. Im not getting the power to accelerate properly all the time. Eventually the problem with salt cause im in Indiana too much salt on roads and i dont think things are sealed completely from manufacturers.
Incident date: Aug 13, 2015
Accelerating grinding sound in back chassis. Steering is harder than usual. Im not getting the power to accelerate properly all the time. Eventually the problem with salt cause im in Indiana too much salt on roads and i dont think things are sealed completely from manufacturers.
Incident date: Aug 13, 2015
Accelerating grinding sound in back chassis. Steering is harder than usual. Im not getting the power to accelerate properly all the time. Eventually the problem with salt cause im in Indiana too much salt on roads and i dont think things are sealed completely from manufacturers.
Incident date: Feb 12, 2022
My airbag light came on and is flashing, I also have no horn
Incident date: Feb 12, 2022
My airbag light came on and is flashing, I also have no horn
Incident date: Feb 12, 2022
My airbag light came on and is flashing, I also have no horn
Incident date: Feb 1, 2022
The timing chain needs to be replaced on my vehicle with under 80,000 miles. Researching the issue i found that this is a very common problem with this specific engine. This is an $80,000+ car brand new and it did not last 80,000 miles. This is an obvious part malfunction due to the design of the vehicle. Infiniti should do something. It is a costly repair.
Incident date: Mar 1, 2010
The contact owns a 2004 Infiniti QX56. The contact stated that the vehicle would fail to start up after multiple attempts with several unknown warning lights illuminated on the instrument panel. In addition, he stated that the vehicle would intermittently stall while driving at various speeds with several unknown warning lights illuminated on the instrument panel. The contact had taken the vehicle... Read more
Incident date: Feb 24, 2022
Shuttering/jerking of car during attempted acceleration after pulling out into street. Car would not accelerate properly. Could have caused rear end collision.
Incident date: Oct 15, 2021
The contact owns a 2017 Infiniti QX30. The contact stated that while at an undisclosed speed, the horn was inoperable. Additionally, there was an abnormal clicking sound in the steering wheel while turning. The vehicle was driven to an independent mechanic to be diagnosed. The contact was informed that the air bag was disabled. The contact was concerned about driving the vehicle with the air bags ... Read more
Incident date: Jan 1, 2020
The contact owns a 2019 Infiniti QX50. The contact stated while driving 60 MPH, the vehicle started to decelerate independently. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and called the dealer to make them aware of the failure. The contact was able to continue driving to his destination. The contact stated he experienced the failure f... Read more
Incident date: Feb 24, 2022
The steering wheel is hard to turn and it makes a weird noise when turning it. And I have gotten things sent to me about the airbags being recalled
Incident date: Feb 18, 2022
This vehicle is equipped with a push button to start and stop the vehicle engine. The button is mounted horizontally next to the gear selector switch near the driver. Twice now, while traveling at highway speeds, the vehicle engine has stopped when my dog taps on the switch. I usually secure my dog while traveling with him, but there are occasions when his seat belt needs to be released, usu... Read more
Incident date: Feb 18, 2022
This vehicle is equipped with a push button to start and stop the vehicle engine. The button is mounted horizontally next to the gear selector switch near the driver. Twice now, while traveling at highway speeds, the vehicle engine has stopped when my dog taps on the switch. I usually secure my dog while traveling with him, but there are occasions when his seat belt needs to be released, usu... Read more
Incident date: Feb 18, 2022
This vehicle is equipped with a push button to start and stop the vehicle engine. The button is mounted horizontally next to the gear selector switch near the driver. Twice now, while traveling at highway speeds, the vehicle engine has stopped when my dog taps on the switch. I usually secure my dog while traveling with him, but there are occasions when his seat belt needs to be released, usu... Read more
Incident date: Nov 22, 2021
The contact owns a 2011 Infiniti QX56. The contact stated while driving approximately 25 MPH, the vehicle began to shake and inadvertently stalled. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the high-pressure fuel tank replaced. The vehicle was repaired however, the failure persisted. The manufacturer was not informed... Read more
INFINITI
QX60 HYBRID
(2014) - ENGINE AND ENGINE COOLING
Feb 22, 2022
Incident date: Oct 25, 2017
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would jerk upon acceleration without warning. The contact had taken the vehicle to the dealer and was informed that the jerking was a normal vehicle since the vehicle was a hybrid. As the failure persisted, the contact went to the manufacturer's website and discovered that her vehicle had be... Read more
Incident date: Feb 18, 2022
The passenger air bag system is apparently designed to disarm when a "small adult or child" sits in the passenger seat. This means each time my wife sits in the passenger seat (she is approx. 120lbs,) the passenger air bag light illuminates and the air bag is disarmed. This then renders one of the key safety features inoperable, and she and I feel very unsafe in the car. However, my research tells... Read more
Incident date: Feb 19, 2022
I am having issues with the fuel system, gas gauge doesn’t read correctly, my car doesn’t allow me to put in more than $2 of fuel every few minutes, I have been stranded on the road twice now because the gauge doesn't read correctly, I have replaced everything to replace and the problem still persists, This is unsafe and very unfortunate to have to deal with