Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jun 15, 2020
The contact owns a 2016 Infiniti Q50. The contact stated that while driving at various speeds, the center display control unit would glitch inadvertently and constantly restart, which led to the rearview camera and GPS failure. The vehicle was taken to the dealer who diagnosed that the display control unit failed and needed to be replaced. The contact stated that the center display control unit ha... Read more
Incident date: Dec 16, 2021
The sunroof glass exploded while driving down the road at 45 mph. I was not near any trees, have anyone driving in front of me, nor under/by an overpass for something to fall on the roof. The car is garage kept so limited exposure to elements. Apparently, this is not an uncommon issue for the Infiniti. Sounded like a gun going off when it exploded and rained glass down the back of the car. Fortun... Read more
Incident date: Dec 16, 2021
The sunroof glass exploded while driving down the road at 45 mph. I was not near any trees, have anyone driving in front of me, nor under/by an overpass for something to fall on the roof. The car is garage kept so limited exposure to elements. Apparently, this is not an uncommon issue for the Infiniti. Sounded like a gun going off when it exploded and rained glass down the back of the car. Fortun... Read more
Incident date: Nov 12, 2021
I have been attempting since July to get the recall repaired. I went there in July after calling and making an appointment but they did not have a loaner car so I left. No one could tell me how long the repair would take. Attempt # 2 called Infiniti of Coconut creek and explained that I was calling to get an appointment to have the recall for my steering repaired and I wanted to make an appointme... Read more
Incident date: Oct 4, 2021
The contact owns a 2017 Infiniti Q50. The contact stated while driving at various speeds, the vehicle would shudder while the brake pedal was depressed. The contact stated no warning lights was illuminated. The vehicle was not taken to a local mechanic to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 16,000.
Incident date: Dec 9, 2021
I recently have bought this car. I had heard an issue with the Serpentine belt/Tensioner and the belts where making a chirp during 1,500- 3,000 rpm. I took it into the dealership 10 days after I bought it while the vehicle was still under factory warranty and they said they inspected the belt system and could not replicate the issue. Later in the year I was able to get a video of the vehicle mak... Read more
Incident date: Nov 29, 2021
The contact owns a 2014 Infiniti Q50. The contact stated while driving at various speeds, the chassis control system warning message was illuminated. The vehicle was not taken to a local dealer. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V430000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the cont... Read more
Incident date: Dec 4, 2021
Transfer case failed. Car does not accelerate properly. Loses acceleration with speed. Confirmed by dealership but have not been reproduced. Transmission was previously. No warnings of the problem. Vehicle was driving fine. No fluid leaks or concerns. Just wheezing noise that was thought to be rotors or brakes. Upon taking it to the dealership because replacement warranty was still effective was... Read more
Incident date: Aug 1, 2021
Excessive Corrosion and Structural Integrity Failure of Rear Subframe - Rust Through and disintegrated into broken pieces with holes. 2014 - Car only 7 years old, the structural integrity and safety issue of this failure should not occur in this period of time. Dealer quoted $4,600 to fix, and denied it should be covered under warranty
Incident date: Aug 1, 2021
Excessive Corrosion and Structural Integrity Failure of Rear Subframe - Rust Through and disintegrated into broken pieces with holes. 2014 - Car only 7 years old, the structural integrity and safety issue of this failure should not occur in this period of time. Dealer quoted $4,600 to fix, and denied it should be covered under warranty
Incident date: Nov 12, 2021
We bought the car used at 63,000 miles (approx.). At 65,000 (approx.) the engine will not crank. No engine lights were on. Infiniti will not acknowledge warranty due to engine sludge even though it has been maintained. After online searches, this seems to be a regular occurrence for this model and year.
Incident date: Nov 25, 2021
There are several complaints regarding the headlights that the headlights continue to get moisture in them and it requires a new headlight assembly. There were 16 cases regarding the JX35 model and several for the QX60 model that replaced it.
Incident date: Nov 25, 2021
There are several complaints regarding the headlights that the headlights continue to get moisture in them and it requires a new headlight assembly. There were 16 cases regarding the JX35 model and several for the QX60 model that replaced it.
Incident date: Nov 12, 2021
The contact owns a 2011 Infiniti M56. The contact received a recall notification for NHTSA Campaign Number: 20V755000 (Power Train) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that while making a left turn from a complete stop, the accelerator pedal was depressed but the vehicle drove 2 MPH and stalled. There were no warn... Read more
Incident date: Nov 3, 2021
While driving my Q50 on the highway at around 65mph my car automatically down shifted to 1st gear. It was a really hard shift, so hard I thought someone rear ended me. To down shift that quickly on the highway placed me in a very unsafe position. My car almost came to a complete stop without any notice to the vehicle behind me. Someone could have rear ended because I didn't hit my breaks. Thank Go... Read more
Incident date: Nov 24, 2021
(TCS) Traction control light comes on in normal conditions. Also triggers break light censor while driving in normal conditions.
Incident date: Nov 24, 2021
(TCS) Traction control light comes on in normal conditions. Also triggers break light censor while driving in normal conditions.
Incident date: Nov 24, 2021
(TCS) Traction control light comes on in normal conditions. Also triggers break light censor while driving in normal conditions.
Incident date: Nov 2, 2021
[XXX] ,[XXX] , Blmfld Ct [XXX]. [XXX] Hot Wheels Auto Sales LLC , 367 Oakland St , Manchester Ct 06042. [XXX] salesman [XXX] ([XXX]) [XXX] owner 11/2/21, I brought my 2004 Infiniti g35 to Monro muffler/brake 431 main st East Hftd Ct 06118 [XXX] due to a noise in the tire area. The Inspection shows there is Bondo filler placed in rotten holes and sprayed with black spray paint (underbody ... Read more
Incident date: Nov 2, 2021
[XXX] ,[XXX] , Blmfld Ct [XXX]. [XXX] Hot Wheels Auto Sales LLC , 367 Oakland St , Manchester Ct 06042. [XXX] salesman [XXX] ([XXX]) [XXX] owner 11/2/21, I brought my 2004 Infiniti g35 to Monro muffler/brake 431 main st East Hftd Ct 06118 [XXX] due to a noise in the tire area. The Inspection shows there is Bondo filler placed in rotten holes and sprayed with black spray paint (underbody ... Read more
Incident date: Nov 2, 2021
[XXX] ,[XXX] , Blmfld Ct [XXX]. [XXX] Hot Wheels Auto Sales LLC , 367 Oakland St , Manchester Ct 06042. [XXX] salesman [XXX] ([XXX]) [XXX] owner 11/2/21, I brought my 2004 Infiniti g35 to Monro muffler/brake 431 main st East Hftd Ct 06118 [XXX] due to a noise in the tire area. The Inspection shows there is Bondo filler placed in rotten holes and sprayed with black spray paint (underbody ... Read more
Incident date: Nov 13, 2021
I was driving on Business Highway 85 in Thomasville, North Carolina on a clear, cool day. There were no other cars on the road, and no overpasses. While traveling at about 60 miles per hour, all of a sudden there sounded a loud bang overhead, like an explosion. I immediately pulled over to discover the sunroof was completely shattered, appearing to have exploded from the inside out, with the glass... Read more
Incident date: Sep 16, 2021
The car sometimes turning - changing lanes - just various times the rear end will slide around - or skid. Just does it various times - does not matter if the road is wet or not. Infiniti Service did not find an issue - but there is definitely an issue. No certain time so hard to pinpoint what is causing it.
Incident date: Sep 16, 2021
The car sometimes turning - changing lanes - just various times the rear end will slide around - or skid. Just does it various times - does not matter if the road is wet or not. Infiniti Service did not find an issue - but there is definitely an issue. No certain time so hard to pinpoint what is causing it.
Incident date: Sep 16, 2021
The car sometimes turning - changing lanes - just various times the rear end will slide around - or skid. Just does it various times - does not matter if the road is wet or not. Infiniti Service did not find an issue - but there is definitely an issue. No certain time so hard to pinpoint what is causing it.
Incident date: Jul 2, 2020
The contact owns a 2009 Infiniti G37. The contact stated while driving at an undisclosed speed, the airbag warning light illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the passenger’s side airbag sensor was damaged and needed to be replaced. The contact was informed that the part to fix the vehicle was no longer being manufactured. The vehic... Read more
Incident date: Nov 1, 2020
The contact owns a 2012 Infiniti G37. The contact stated that puddles of water were present on both the front passenger’s and driver’s side floorboard due to condensation and moisture from rainwater entering the vehicle. The contact was concerned that moisture would create mold and an electrical shock hazard inside the vehicle. The vehicle was taken to the local dealer who diagnosed that the s... Read more
Incident date: Nov 9, 2021
Passenger air bag sensor is faulty, Infiniti suggested the only replacement is a new $8000 seat.
Incident date: Sep 10, 2021
The Air Bag Warning Light on the dash blinks continuously and the Front Passenger Air Bag Status Light remains on whether or not the seat is occupied. I took the car to the Infiniti dealer. The Service Advisor said the Occupant Classification System Control Unit or OCS sensor needs to be replaced but Infiniti no longer provides this part; and furthermore, Infiniti advises against owner replacing... Read more
Incident date: Oct 23, 2021
Vehicle purchased oct 23, 2021. Same day of purchase the vehicle displayed steering issues and acceleration issues. Vehicle difficult to steer and accelerate or push the pedal to make the vehicle go forward which has caused pain and stress to my arm and leg. Returned vehicle back to dealer next business day and the service center denies any mechanical issue with vehicle upon their alleged vehicle ... Read more
Incident date: Oct 23, 2021
Vehicle purchased oct 23, 2021. Same day of purchase the vehicle displayed steering issues and acceleration issues. Vehicle difficult to steer and accelerate or push the pedal to make the vehicle go forward which has caused pain and stress to my arm and leg. Returned vehicle back to dealer next business day and the service center denies any mechanical issue with vehicle upon their alleged vehicle ... Read more
Incident date: Oct 20, 2021
The contact owns a 2013 Infiniti QX56. The contact stated upon starting the vehicle, the vehicle made abnormal rattling sounds. The check engine warning light illuminated. The contact also stated that the failure was occurring while driving. The vehicle was taken to an independent mechanic who diagnosed that the timing chain guide and the timing chain needed to be replaced. The manufacturer was no... Read more
Incident date: Oct 15, 2020
My vehicle gas fuel door opens electronically/automatically. Once motor is turned off, then you can push the door open and proceed to unscrew the gas cap and fuel the car. I recently found out that this simple process malfunctioned and I had to pay Infiniti to unlock the door, so I can fuel my car! To my "Disappointment" I was advised by Infiniti, that a little, tiny part {actuators that power mec... Read more
Incident date: Sep 15, 2021
The contact owns a 2013 Infiniti G37. The contact stated that while driving at 30 MPH, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact was able to drive the vehicle to a dealer where they replaced the transmission valve battery. Soon after the repair, the contact stated that the vehicle would hesitate without warning upon depression of the accelerator pe... Read more
Incident date: Oct 30, 2021
I have Infiniti QX60 2014. I was driving with my family from a road trip. The vehicle started to jerk and violently shake when driving about 50 miles per hour. The vehicle almost stopped in the middle of the road. I pulled off and had to driver very slowly with hazard lights on for 40 minutes home. This is a major safety concern for this vehicle.
Incident date: Oct 30, 2021
I love this vehicle but it's suddenly started having a rough idle and with a scan tool detects multiple misfires and several codes due to timing, in which case the timing chain has been worn out call the dealership to see if the timing chain recall for the m56 was done to my car they said it was VIN specific now I am stuck with a vehicle that is very dangerous to be driven.
Incident date: Oct 30, 2021
I love this vehicle but it's suddenly started having a rough idle and with a scan tool detects multiple misfires and several codes due to timing, in which case the timing chain has been worn out call the dealership to see if the timing chain recall for the m56 was done to my car they said it was VIN specific now I am stuck with a vehicle that is very dangerous to be driven.
Incident date: Aug 29, 2021
The contact owns a 2017 Infiniti QX60. The contact stated that the airbag sensor on the passenger’s side of the vehicle failed to determine and classify the weight of the passenger seated in the seat. The contact was concerned that the airbag would not operate as needed in the event of a crash. The contact had taken the vehicle to the dealer however, the vehicle was not diagnosed or repaired. Th... Read more
Incident date: Jun 9, 2017
Driveshaft malfunctioning. Vehicle is available for inspection upon request. Driveshaft malfunctioning is causing the vehicle to shake violently at speeds above 60 mph. My safety and others safety is put at risk when I'm accelerating above 60 mph and the vehicle begins to shake violently causing the vehicle to veering into on coming traffic or nearby lanes. This problem has been reproduced an... Read more
Incident date: Jun 25, 2021
Airbag sensor bad. Due to poor design of location of sensor, The repair for this sensor involves the complete removal and replacement of the front passenger seat. The cost of the repair for this sensor estimate from dealership is $4200. Neither Infiniti nor Nissan will financially assist with this obscene repair cost due to design and location of sensor. Without this repair, no airbag in the ... Read more
Incident date: Oct 6, 2021
MY CAR WAS SLOWING DOWN AND JERKED IN AND OUT OF FIRST GEAR IVE BEEN HAVING THIS PROBLEM FOR MOTNTHS I LOOKED ON INFINITI FORUM AND SEEN ITB12-027D AND INFINITI WILL NOT FIX MY CAR I ALMOST HIT SOMEONE CAR DUE TO THE CAR DRIVING REALLY WEIRD ! AND SWERVED AND HIT A CURB INSTEAD THIS IS RIDICULOUS IM ALSO REPORTING THIS TO THE BBB AS WELL BECAUSE PLENTY OF PEOPLE ARE REPORTING THIS AS AN ISSUE WITH... Read more
Crash
Incident date: Oct 6, 2021
MY CAR WAS SLOWING DOWN AND JERKED IN AND OUT OF FIRST GEAR IVE BEEN HAVING THIS PROBLEM FOR MOTNTHS I LOOKED ON INFINITI FORUM AND SEEN ITB12-027D AND INFINITI WILL NOT FIX MY CAR I ALMOST HIT SOMEONE CAR DUE TO THE CAR DRIVING REALLY WEIRD ! AND SWERVED AND HIT A CURB INSTEAD THIS IS RIDICULOUS IM ALSO REPORTING THIS TO THE BBB AS WELL BECAUSE PLENTY OF PEOPLE ARE REPORTING THIS AS AN ISSUE WITH... Read more
Crash
Incident date: Aug 27, 2021
The contact owns a 2010 Infiniti G37. The contact stated that while driving at an undisclosed speed, the airbag warning light illuminated. The contact later noticed that there was a crack in the dashboard. The dealer was made aware of the failure and informed the contact that they could repair the dashboard but not the airbags. The vehicle was not repaired. The manufacturer was made aware of the f... Read more
Incident date: Aug 27, 2021
The contact owns a 2010 Infiniti G37. The contact stated that while driving at an undisclosed speed, the airbag warning light illuminated. The contact later noticed that there was a crack in the dashboard. The dealer was made aware of the failure and informed the contact that they could repair the dashboard but not the airbags. The vehicle was not repaired. The manufacturer was made aware of the f... Read more
Incident date: Oct 22, 2021
Steering is dangerously unsteady. car reacts to road surface and will pull right or left without warning. Dealer denies a problem. this problem is repeatedly reported to NHTSA.
Incident date: Oct 12, 2021
Hello I am not happy with the tires the discount tire salesman keep selling me. The first time I bought Road hugger tires they looked like the picture that I attached. Then the sales man put me 2 front Road Huggers tires again in February 2021. Now my dealership is telling me last week .FRONT TIRES ARE WORN EXCESSILY ON THE INSIDE EDGES AND RUBBER IS STARTING TO PEEL OF TIRE. I don't have mo... Read more
Incident date: May 6, 2021
I bought my QX60 2017 in April of 2021. fine til wk 2 experienced electrical issues liftgate stops going up or down randomly, hesitation in the acceleration when pulling into traffic (quite scary when you almost get rammed). concerns told to dealership stated I needed to change key fob battery. I already had and it was fine. They insisted I cchangeit so I did.. Not the issue. So I made an a... Read more
Incident date: May 6, 2021
I bought my QX60 2017 in April of 2021. fine til wk 2 experienced electrical issues liftgate stops going up or down randomly, hesitation in the acceleration when pulling into traffic (quite scary when you almost get rammed). concerns told to dealership stated I needed to change key fob battery. I already had and it was fine. They insisted I cchangeit so I did.. Not the issue. So I made an a... Read more
Incident date: May 6, 2021
I bought my QX60 2017 in April of 2021. fine til wk 2 experienced electrical issues liftgate stops going up or down randomly, hesitation in the acceleration when pulling into traffic (quite scary when you almost get rammed). concerns told to dealership stated I needed to change key fob battery. I already had and it was fine. They insisted I cchangeit so I did.. Not the issue. So I made an a... Read more
Incident date: Oct 10, 2021
The contact owns a 2017 Infiniti QX30. The contact stated that while driving at various speeds, an abnormal clicking noise would emit from the steering wheel as all electric buttons on the steering wheel failed to operate without warning. When the contact made a U-turn, the clicking noise became louder and the "front left malfunction, service required" warning message appeared on the instrument pa... Read more