Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: May 2, 2022
2017 qX30 Had a safety recall for clockspring this repair was made in 2018 it has now happened again and no recall to cover the cost I should not have to pay to repair it again since it should have been fixed with the first recall.
Incident date: Jan 1, 2019
The contact owns a 2019 Infiniti QX60. The contact stated while starting the vehicle, the vehicle began to shake abnormally. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact continued to experience the failure. The manufacturer was informed of the failure. The failure mileage... Read more
Incident date: May 31, 2022
The contact owns a 2013 Infiniti G37. The contact stated the passenger’s side air bag warning light had been illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the air bag system needed to be replaced; however, the contact was informed that replacing the system might not fix the failure. The vehicle was not repaired. The manufacturer was not contacted... Read more
Incident date: Jun 6, 2022
I was having gas mileage issues and had an engine light come on one day. I checked it for it to come up with mass air flow sensor code. I had them replaced. Once I replaced them I noticed I still had the light and mileage issues. I did some research and found out you need to reprogram the sensors at a dealership after replacement. I scheduled an appointment at Infiniti of Akron and they reprogramm... Read more
Crash
1 injured
Incident date: Jun 6, 2022
I was having gas mileage issues and had an engine light come on one day. I checked it for it to come up with mass air flow sensor code. I had them replaced. Once I replaced them I noticed I still had the light and mileage issues. I did some research and found out you need to reprogram the sensors at a dealership after replacement. I scheduled an appointment at Infiniti of Akron and they reprogramm... Read more
Crash
1 injured
Incident date: Jun 6, 2022
I was having gas mileage issues and had an engine light come on one day. I checked it for it to come up with mass air flow sensor code. I had them replaced. Once I replaced them I noticed I still had the light and mileage issues. I did some research and found out you need to reprogram the sensors at a dealership after replacement. I scheduled an appointment at Infiniti of Akron and they reprogramm... Read more
Crash
1 injured
Incident date: Jun 1, 2022
Air bag light came on which can render air bag inoperable in case of collision. Dealer states not under warranty. This is their results: UPON INSPECTION, FOUND DTC B00A0-00 TO BE STORED IN AIR BAG SYSTEM. Correction AS PER ITB19-024B, RECOMMEND 75 ZERO POINT RESET (CALIBRATIONS AND SYSTEM RESET/REPROGRAMMING NOT COVERED UNDER WARRANTY)
Incident date: May 8, 2022
The contact owns a 2014 Infiniti QX80. The contact stated that while starting the vehicle, there was a loud winding noise coming from underneath the vehicle. The same noise would occur while attempting to accelerate. The contact took the vehicle to the dealer who diagnosed that the timing chain had failed and needed to be replaced. The vehicle was in the process of being repaired. The manufacturer... Read more
Incident date: Jun 5, 2022
My vehicle suddenly jumped then accelerated slowly and wouldn't get past 3rd gear while driving on I275 (speed limit 55MPH) proceeded to mechanic, error code 0720 speed sensor output related to transmission. Then was told by Infiniti and another auto body repair shop that it most likely in models 2014-2016 it was a transmission assembly that needed replaced. that Infiniti was given a service bul... Read more
Incident date: May 28, 2022
The battery will lose all charge stranding you. Has happened twice and after searching the internet apparently Infiniti has known about this problem.
Incident date: May 3, 2022
No warning lights etc prior to the issue. The vehicle slowed down and sped up on its own. The vehicle would randomly slow down when you were trying to speed up and speed up when you were trying to slow down. The vehicle would change out of gears. The vehicle changed gears in traffic - Transmission Failure and Catalytic Converter Failure Safety - The vehicle slowed and sped up on its own in t... Read more
Incident date: May 3, 2022
No warning lights etc prior to the issue. The vehicle slowed down and sped up on its own. The vehicle would randomly slow down when you were trying to speed up and speed up when you were trying to slow down. The vehicle would change out of gears. The vehicle changed gears in traffic - Transmission Failure and Catalytic Converter Failure Safety - The vehicle slowed and sped up on its own in t... Read more
Incident date: May 29, 2022
The car suddenly started jerking and stopped moving. After it was switched off and back on, it started to move again but the same issue happened again. After having the care towed to the dealership, I was informed that the transmission was bad an needed to be replaced. I had only ever taken the car to be serviced by the dealer and never was I informed that the transmission had any issues. After c... Read more
Incident date: May 22, 2022
During highway driving on May of 2022, the vehicle displayed an Intelligent Key Not Detected error while driving on cruise control. The accelerator was no longer responsive as the vehicle decelerated. The warning lights, infotainment center and A/C were still operational. Vehicle was maneuvered off the highway , but would not start up after power down. Vehicle battery was replaced, and the same... Read more
Incident date: May 22, 2022
During highway driving on May of 2022, the vehicle displayed an Intelligent Key Not Detected error while driving on cruise control. The accelerator was no longer responsive as the vehicle decelerated. The warning lights, infotainment center and A/C were still operational. Vehicle was maneuvered off the highway , but would not start up after power down. Vehicle battery was replaced, and the same... Read more
Incident date: May 22, 2022
The contact owns a 2015 Infiniti Q50. The contact stated while driving 20 MPH, the vehicle struck a sewer drain cover and the front driver’s side air bag deployed and the driver’s and passenger’s front seatbelts locked as needed to secure the occupants. The local dealer was contacted and the contact was informed that the vehicle needed to be diagnosed to determine the cause of the failure. T... Read more
Incident date: Oct 29, 2021
파란신호등에서 좌회전하고 잇는데 상대방차가 빨간색 신호등을 무시하고 제 차 운전석 앞쪽을 쳤습니다
Crash
2 injured
Incident date: May 27, 2022
The contact owns a 2006 Infiniti M45. The contact stated while driving approximately 40 MPH, the vehicle stalled while driving downhill. The contact stated that several unknown warning lights were illuminated. The contact stated that the vehicle lost power steering and braking functionality. The contact was able to safely stop the vehicle by using excessive force on the brake pedal. The contact re... Read more
Incident date: May 27, 2022
The contact owns a 2006 Infiniti M45. The contact stated while driving approximately 40 MPH, the vehicle stalled while driving downhill. The contact stated that several unknown warning lights were illuminated. The contact stated that the vehicle lost power steering and braking functionality. The contact was able to safely stop the vehicle by using excessive force on the brake pedal. The contact re... Read more
Incident date: May 3, 2022
Was driving down the street going 55mph, not one car in front of me. The automatic breaking turns on and the car hit the brakes by itself. There was a car behind me during the first incident and it almost caused an accident. The driver thought I was brake-checking him and it caused him to have a fit of road rage. This particular incident has happened a total of 6 times. I took the car to Infiniti ... Read more
Incident date: May 3, 2022
Was driving down the street going 55mph, not one car in front of me. The automatic breaking turns on and the car hit the brakes by itself. There was a car behind me during the first incident and it almost caused an accident. The driver thought I was brake-checking him and it caused him to have a fit of road rage. This particular incident has happened a total of 6 times. I took the car to Infiniti ... Read more
Incident date: May 3, 2022
Was driving down the street going 55mph, not one car in front of me. The automatic breaking turns on and the car hit the brakes by itself. There was a car behind me during the first incident and it almost caused an accident. The driver thought I was brake-checking him and it caused him to have a fit of road rage. This particular incident has happened a total of 6 times. I took the car to Infiniti ... Read more
Incident date: Dec 31, 2019
Multiple repeated problems with electrical system. Repeated crash sensor failure. This mainly happens when it is warm or sunny. The dealership has had the vehicle four times and the problem is still reoccurring. The malfunction light comes on when the car is first started or while driving. The dealership stated that none of the crash sensors work when it is lit. They have replaced the module that ... Read more
Incident date: Dec 31, 2019
Multiple repeated problems with electrical system. Repeated crash sensor failure. This mainly happens when it is warm or sunny. The dealership has had the vehicle four times and the problem is still reoccurring. The malfunction light comes on when the car is first started or while driving. The dealership stated that none of the crash sensors work when it is lit. They have replaced the module that ... Read more
Incident date: Dec 31, 2019
Multiple repeated problems with electrical system. Repeated crash sensor failure. This mainly happens when it is warm or sunny. The dealership has had the vehicle four times and the problem is still reoccurring. The malfunction light comes on when the car is first started or while driving. The dealership stated that none of the crash sensors work when it is lit. They have replaced the module that ... Read more
Incident date: May 31, 2022
The SUNROOF SHATTERED while I was driving on Highway, glass fell down all over me. Sound like a Gunshot, I am a veteran with PTSD already and it scared me. Thankfully I was able to hold myself together until I got to the dealership, then I broke down.
Incident date: Apr 21, 2022
When I'm pressing the brakes on the car at all speeds (more noticeable at slower speeds) the car jerks before it comes to a complete stop. When the car is first turned on, the cars brakes smoothly. Unfortunately, after a few times braking, the car will jerk before the car fully stops. At times , the jerk is minimal, where only I feel it. Other times, my passengers feel it and the whole car move... Read more
Incident date: May 25, 2022
Vehicle stalling has gotten worst since manufacturers remedy was applied a few days ago.
Incident date: May 28, 2022
Driving at highway at about 65 mph last night with almost no cars around us when we (wife and I) heard loud bang above us almost like an explosion. I pulled over safely and found out the sunroof is completely shattered out of the blue. There was no cars or trucks around us and no debris. It just exploded. We were not harmed since the shade was pulled and prevented glass from falling into the insid... Read more
Incident date: Sep 15, 2021
My air bag sensor on the dash came on, so I took it to the dealer. The dealer told me that my air bag sense is not working and that I would have to replace the entire seat for 9,000 dollars to fix. My car is a 2012 and is worth ~ 12,000 dollars. So obviously I cannot not have them replace seat. I started researching if there was an alternative fix and found this is a very common issue with Nissan ... Read more
Incident date: May 10, 2022
The contact owns a 2012 Infiniti QX56. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle started shaking violently. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the timing chain to be replaced. The vehicle was not repaired and continued to experie... Read more
Incident date: Apr 29, 2021
The contact owns a 2019 Infiniti QX50. The contact stated that after starting the vehicle and attempting to adjust the seat, the seat failed to move backward or forward. The contact stated that the seat remained seized in one position after turning the vehicle on and off. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed that the... Read more
Incident date: Apr 25, 2022
I was in a car accident where the front of my car collided with another car damaging and taking part of the front of my car off and pushing it up bulging at the side mirrors and my airbag did not deploy. After the impact, my dashboard had "SRS Malfunction Service Requested" light to come on. This accident occurred on 4.25.22 around 6am in New Orleans located at the I-10 and I-610 EB. The car was d... Read more
Crash
1 injured
Incident date: Jan 1, 2022
Passenger front seat shakes/vibrates even at lower speeds and it makes lots of noise. Tires were checked and has nothing to do with tires. I actually googled issue on my model and there are tons of posts with this exact issue. I have an appointment for dealership to look at issue in the next couple of weeks. My concern is that other consumers who have had issue that I’ve read about online had n... Read more
Incident date: Oct 26, 2021
The door lock actuators fail to work for the doors both inside and outside if the temperature gets below 40 degrees Fahrenheit. (Also within this weather, my outer door handle which is physically attached to said actuator) has broken off. I've repaired one actuator with an aftermarket one but the drivers door actuator is only made by Infiniti. The cost of the part alone is $800 the labor is anothe... Read more
Incident date: May 11, 2022
The vehicle components OCS MODULES and Sensors are failed. They have been inspected by Bob Moore Dealer in OKC, OK and with their repair shop currently waiting for Recall Approval. There is a warning signal on dash board of Airbag displaying off when a passenger is sitting on front passenger side. It does not sensor anyone in seat. Their are several campaigns out on JX35 but say it has expired. Ho... Read more
Incident date: May 11, 2022
The vehicle components OCS MODULES and Sensors are failed. They have been inspected by Bob Moore Dealer in OKC, OK and with their repair shop currently waiting for Recall Approval. There is a warning signal on dash board of Airbag displaying off when a passenger is sitting on front passenger side. It does not sensor anyone in seat. Their are several campaigns out on JX35 but say it has expired. Ho... Read more
Incident date: May 4, 2022
I was moving down a small slope behind other vehicles at a speed of 40-50 mph. In order to slow down a bit, I decided to manually downshift gear, I pressed the left switch and expected that after changing gear the speed it would begin to decline. But instead of slowing down, I felt a push in my back and for a second the car began to accelerate and only then began to slow down. I had to urgently ap... Read more
Incident date: Oct 6, 2021
The contact owns a 2015 Infiniti QX80. The contact stated while the vehicle was parked at the residence, he attempted to start the vehicle and the vehicle failed to start. There were no warning lights illuminated. The contact waited for a while before attempting to restart the vehicle. The vehicle was towed to an independent mechanic and was diagnosed with a defective fuel pump. The vehicle was no... Read more
Incident date: May 7, 2022
Airbag light started flashing continuously while driving home on an 8 hour road trip on the interstate. I brought the car to the dealership once returning home, and they stated that they found a code for the left hand curtain air bag module assembly. Then proceeded to tell me that the driver side curtain airbag module assembly needs to be replaced, and if the light continues to flash then the wir... Read more
Incident date: May 12, 2018
Dashboard is cracking badly. This could possibly affect airbag function if this dashboard damage continues to worsten, an obvious safety issue.
Incident date: Apr 23, 2022
While driving down a clear road on a beautiful day, the sunroof in my QX60 randomly exploded, outwardly. It sounded like a gunshot hit the car. Glass went everywhere, hit oncoming traffic, the windshield, and hood of car. We immediately pulled over and noticed the sunroof was expanding outwardly towards the sky, not inward. It was making a concerning sound in the process. The sound scared all of a... Read more
Incident date: May 8, 2022
The contact owns a 2014 Infiniti Q50. The contact stated while driving approximately 45 MPH, the vehicle independently decelerated to 10 MPH. The contact depressed the accelerator and observed that the RPMS was elevated however, the vehicle failed to respond. The contact pulled off the road into a parking lot and turned off the vehicle. The contact stated that when she restarted the vehicle, the v... Read more
Incident date: May 8, 2022
The contact owns a 2014 Infiniti Q50. The contact stated while driving approximately 45 MPH, the vehicle independently decelerated to 10 MPH. The contact depressed the accelerator and observed that the RPMS was elevated however, the vehicle failed to respond. The contact pulled off the road into a parking lot and turned off the vehicle. The contact stated that when she restarted the vehicle, the v... Read more
Incident date: Apr 29, 2022
I wrecked my 07 Infiniti April 29th and not one of my air bags came out and everyone I have talked too and seen my car said there is no way that they should have not deployed
Crash
4 injured
Incident date: Apr 30, 2022
Здравствуйте, [XXX] , Я владелец Infiniti FX35 2006 года выпуска [VIN [XXX] ] и, согласно vinrcl.safercar.gov/vin / У меня есть несколько неполных дефектов в моей машине. Не могли бы вы, пожалуйста, проверить это и поддержать меня с заменой деталей? ... Read more
Incident date: Dec 28, 2021
Coming to any situation where I need to change lanes or enter a road . Trying to excel and press the gas pedal the car sort of bogs out and slows you or pulled back. Making it a danger , fatal possibly. You excellent on the gas paddle for both situations I've talked about here, and most cars excellent when you press the gas. The 2011 infinity g37 does not. It slows and pulls you back creating a de... Read more
Incident date: May 1, 2020
SRS Air Bag light continues to flash after the vehicle is running. This causes the passenger airbag to stay off even if a passenger is buckled in the seat.
Incident date: May 3, 2022
Failure of Occupant Detection Sensor. Air bag light keeps blinking.
Incident date: May 4, 2022
Automatic Emergency Braking system activates when approaching a railroad crossing downhill (no train, signals, or warnings visible) and brings the vehicle to a complete stop. I could be rear-ended if a following vehicle were too close behind me. Dealer has been advised of problem but had no explanation or interest in pursuing issue. No one has inspected the vehicle for this issue. No warnings prio... Read more