Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 12, 2022
My airbag light came on and is flashing, I also have no horn
Incident date: Feb 8, 2022
2013 JX 35, rear subframe is cracked. With this vehicle only being in service approx 9yrs, i find it hard that a frame issue is even possible. This sounds like a manufacturer defect than anything else. Inspection at my local dealer found the issue when I brought it in from oil change. 3rd party service centers have all stated that there is no way that this truck has a subframe issue
Incident date: Feb 1, 2022
The timing chain needs to be replaced on my vehicle with under 80,000 miles. Researching the issue i found that this is a very common problem with this specific engine. This is an $80,000+ car brand new and it did not last 80,000 miles. This is an obvious part malfunction due to the design of the vehicle. Infiniti should do something. It is a costly repair.
Incident date: Mar 1, 2022
Unknown. Steering is rough. Sounds
Incident date: Mar 1, 2022
Unknown. Steering is rough. Sounds
Incident date: Mar 1, 2022
Unknown. Steering is rough. Sounds
Incident date: Mar 1, 2010
The contact owns a 2004 Infiniti QX56. The contact stated that the vehicle would fail to start up after multiple attempts with several unknown warning lights illuminated on the instrument panel. In addition, he stated that the vehicle would intermittently stall while driving at various speeds with several unknown warning lights illuminated on the instrument panel. The contact had taken the vehicle... Read more
Incident date: Feb 24, 2022
Shuttering/jerking of car during attempted acceleration after pulling out into street. Car would not accelerate properly. Could have caused rear end collision.
Incident date: Oct 15, 2021
The contact owns a 2017 Infiniti QX30. The contact stated that while at an undisclosed speed, the horn was inoperable. Additionally, there was an abnormal clicking sound in the steering wheel while turning. The vehicle was driven to an independent mechanic to be diagnosed. The contact was informed that the air bag was disabled. The contact was concerned about driving the vehicle with the air bags ... Read more
Incident date: Jan 1, 2020
The contact owns a 2019 Infiniti QX50. The contact stated while driving 60 MPH, the vehicle started to decelerate independently. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and called the dealer to make them aware of the failure. The contact was able to continue driving to his destination. The contact stated he experienced the failure f... Read more
Incident date: Feb 24, 2022
The steering wheel is hard to turn and it makes a weird noise when turning it. And I have gotten things sent to me about the airbags being recalled
Incident date: Nov 22, 2021
The contact owns a 2011 Infiniti QX56. The contact stated while driving approximately 25 MPH, the vehicle began to shake and inadvertently stalled. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the high-pressure fuel tank replaced. The vehicle was repaired however, the failure persisted. The manufacturer was not informed... Read more
Incident date: Feb 18, 2022
This vehicle is equipped with a push button to start and stop the vehicle engine. The button is mounted horizontally next to the gear selector switch near the driver. Twice now, while traveling at highway speeds, the vehicle engine has stopped when my dog taps on the switch. I usually secure my dog while traveling with him, but there are occasions when his seat belt needs to be released, usu... Read more
Incident date: Feb 18, 2022
This vehicle is equipped with a push button to start and stop the vehicle engine. The button is mounted horizontally next to the gear selector switch near the driver. Twice now, while traveling at highway speeds, the vehicle engine has stopped when my dog taps on the switch. I usually secure my dog while traveling with him, but there are occasions when his seat belt needs to be released, usu... Read more
Incident date: Feb 18, 2022
This vehicle is equipped with a push button to start and stop the vehicle engine. The button is mounted horizontally next to the gear selector switch near the driver. Twice now, while traveling at highway speeds, the vehicle engine has stopped when my dog taps on the switch. I usually secure my dog while traveling with him, but there are occasions when his seat belt needs to be released, usu... Read more
INFINITI
QX60 HYBRID
(2014) — ENGINE AND ENGINE COOLING
Feb 22, 2022
Incident date: Oct 25, 2017
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would jerk upon acceleration without warning. The contact had taken the vehicle to the dealer and was informed that the jerking was a normal vehicle since the vehicle was a hybrid. As the failure persisted, the contact went to the manufacturer's website and discovered that her vehicle had be... Read more
Incident date: Feb 18, 2022
The passenger air bag system is apparently designed to disarm when a "small adult or child" sits in the passenger seat. This means each time my wife sits in the passenger seat (she is approx. 120lbs,) the passenger air bag light illuminates and the air bag is disarmed. This then renders one of the key safety features inoperable, and she and I feel very unsafe in the car. However, my research tells... Read more
Incident date: Feb 19, 2022
I am having issues with the fuel system, gas gauge doesn’t read correctly, my car doesn’t allow me to put in more than $2 of fuel every few minutes, I have been stranded on the road twice now because the gauge doesn't read correctly, I have replaced everything to replace and the problem still persists, This is unsafe and very unfortunate to have to deal with
Incident date: Feb 19, 2022
I am having issues with the fuel system, gas gauge doesn’t read correctly, my car doesn’t allow me to put in more than $2 of fuel every few minutes, I have been stranded on the road twice now because the gauge doesn't read correctly, I have replaced everything to replace and the problem still persists, This is unsafe and very unfortunate to have to deal with
Incident date: Feb 18, 2022
WHILE TRAVELING 65 MPH ON AN INTERSTATE MY CAR SLOWED TO APPROXIMATELY 20MPH AND IWOULD NOT ACCELERATE. THE SLIP INDICATOR/VOC AND CHECK ENGINE LIGHT CAME ON AND ALL I WAS ABLE TO DO WAS MAKE IT TO THE EXIT WITH MY HAZARD LIGHTS ON. I THOUGHT MAYBE THE BATTERY OR ALTERNATOR WAS THE CAUSE. I TESTED BOTH AND BOTH WERE GOOD. I WAS BEEN TRYING TO TRACK DOWN THE PROBLEM AND HAD BEEN AT A LOSS UNTIL I S... Read more
Incident date: Feb 18, 2022
A few years ago, while in stop and start traffic on a hill, i experienced the hybrid engine and regular engine failure multiple times. Infiniti replaced my transmission. I have yet to recreate the same stop/start situation on a hill but have smelled the same smell of burning while in stop start traffic on a highway. Now infiniti has issues a recall for this very issue. I'm wondering what const... Read more
Incident date: Feb 15, 2022
My Car Suddenly Stopped In The Middle Of The Road With A Check Engine Light. I Have a P0720 & P0500 Codes Indicating A Vehicle Speed Sensor & Output Speed Sensor Failed While Operating . This Cause My Transmission To Fail And Not Shifting. I Am On My Way To The Dealer Now . Hopefully Infiniti Will Do The Right Thing And Fix It . At 56,000 Miles A Transmission Should Not Fail . Unexpectedly Almost ... Read more
Incident date: Feb 15, 2022
My Car Suddenly Stopped In The Middle Of The Road With A Check Engine Light. I Have a P0720 & P0500 Codes Indicating A Vehicle Speed Sensor & Output Speed Sensor Failed While Operating . This Cause My Transmission To Fail And Not Shifting. I Am On My Way To The Dealer Now . Hopefully Infiniti Will Do The Right Thing And Fix It . At 56,000 Miles A Transmission Should Not Fail . Unexpectedly Almost ... Read more
Incident date: Feb 15, 2022
My Car Suddenly Stopped In The Middle Of The Road With A Check Engine Light. I Have a P0720 & P0500 Codes Indicating A Vehicle Speed Sensor & Output Speed Sensor Failed While Operating . This Cause My Transmission To Fail And Not Shifting. I Am On My Way To The Dealer Now . Hopefully Infiniti Will Do The Right Thing And Fix It . At 56,000 Miles A Transmission Should Not Fail . Unexpectedly Almost ... Read more
Incident date: Dec 7, 2021
Arrived home, turned off engine while walking away from the car noticed the right front head light was off. after trying a few times to assess the problem, on 1/17/2022 took the car to the service department at South Motor Infiniti dealer (where car is always taken for maintenance). A few hours later, after they did a diagnostic report ($217.00) the Service Rep called us to get authorization to re... Read more
Incident date: Feb 14, 2022
2013 INFINITI G37. CONSUMER WRITES IN REGARDS TO ILLUMINATED AIR BAG LIGHT. THE CONSUMER STATED A LOCAL MECHANIC ADVISED THE SENSOR LOCATED INSIDE THE PASSENGER SEAT MALFUNCTIONED. THE ENTIRE PASSENGER SIDE SEAT NEEDED TO BE REPLACED AT THE EXPENSE OF THE OWNER.
Incident date: Jan 12, 2022
I have 3 issues with the car. The braking issue presented itself last in time but is most important relative to safety. Around mid January 2022, my car, while I was driving, and without any notice, began to decelerate/brake for no reason. My car is equipped with front driver assist but there were no cars, hazards, in front of me. It was a clear, dry day and the car was warm. It was momentary ... Read more
Incident date: Sep 9, 2020
It seem as the chassis control system continues to fail even after I had the entire system replaced at Austin Infiniti. It seem as it is electrical that doesn't occur all the time but occurs randomly even while driving. It make the steering lock up after a stiff pull at random times then cause all the other system to act up such as the collision or lane departure. It states error code chassis cont... Read more
Incident date: Sep 9, 2020
It seem as the chassis control system continues to fail even after I had the entire system replaced at Austin Infiniti. It seem as it is electrical that doesn't occur all the time but occurs randomly even while driving. It make the steering lock up after a stiff pull at random times then cause all the other system to act up such as the collision or lane departure. It states error code chassis cont... Read more
Incident date: Jan 12, 2022
I have 3 issues with the car. The braking issue presented itself last in time but is most important relative to safety. Around mid January 2022, my car, while I was driving, and without any notice, began to decelerate/brake for no reason. My car is equipped with front driver assist but there were no cars, hazards, in front of me. It was a clear, dry day and the car was warm. It was momentary ... Read more
Incident date: Jan 12, 2022
I have 3 issues with the car. The braking issue presented itself last in time but is most important relative to safety. Around mid January 2022, my car, while I was driving, and without any notice, began to decelerate/brake for no reason. My car is equipped with front driver assist but there were no cars, hazards, in front of me. It was a clear, dry day and the car was warm. It was momentary ... Read more
Incident date: Dec 1, 2021
The contact owns a 2013 Infiniti JX35. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. The vehicle was taken to an independent mechanic and diagnosed with engine codes P0101 - Mass airflow sensor, P0456 - Small evaporation leak, and transmission codes P0868 - Secondary pressure drop, P0746 - Pressure control solenoid, and C1F05 - Accelerator pedal actuator pow... Read more
Incident date: Jan 15, 2022
My battery died and needed a jump start. Shortly after jump starting my vehicle, the airbag light began flashing. The Infiniti dealership in Milwaukee is quoting $3900 to fix this which seems crazy. I don't know if the airbag will even deploy if I get into accident.
Incident date: Jan 12, 2022
Car got a flashing airbag light after battery replacement. Reset multiple times just for light to come back. Took to Mears Nissan dealership for diagnosis. Diagnosed with bad occupant detection sensor. Dealership quoted me $4,500 for part without labor. Perfectly good car no longer has operating airbags, my personal safety is now at risk because the cost of repair is greater than the cars value, a... Read more
Incident date: Jan 12, 2022
Car got a flashing airbag light after battery replacement. Reset multiple times just for light to come back. Took to Mears Nissan dealership for diagnosis. Diagnosed with bad occupant detection sensor. Dealership quoted me $4,500 for part without labor. Perfectly good car no longer has operating airbags, my personal safety is now at risk because the cost of repair is greater than the cars value, a... Read more
Incident date: Feb 4, 2022
2017 INFINIT QX60. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. THE CONSUMER STATED ON OCCASION, THE VEHICLE EXPERIENCED HESITATION WHEN DEPRESSING THE ACCELERATOR PEDAL FROM A STOP.
Incident date: Nov 1, 2021
The contact owns a 2012 Infiniti QX56. The contact stated that while driving at high speeds, the vehicle shook and then lost motive power. The vehicle was towed to the dealer and diagnosed with fuel pump failure. The dealer informed the contact that the fuel pump needed to be replaced. The vehicle was then towed to an independent mechanic and diagnosed with timing chain failure. The independent me... Read more
Incident date: Jan 24, 2022
Passenger front air bag not activating due to a faulty seat sensor. It puts the passenger at risk of air bags not deploying and potentially causing harm or death. This is a well known problem with this particular vehicle and cost 7000 plus to fix at dealership because the entire seat needs replaced. My airbag light has been blinking and when a passenger sits in the front seat...the airbag still sh... Read more
Incident date: Jul 19, 2017
The fuel gauge is not reading correctly, and I have to rely on knowing my mileage and how much I last filled in my tank. I have to keep the car running longer than necessary to even duplicate the problem, and when I do the gas gauge just suddenly starts dropping. And if for some reason I even let my gas get low enough to have the low fuel lamp come on, it's almost too late and I barely make it t... Read more
Incident date: Jul 19, 2017
The fuel gauge is not reading correctly, and I have to rely on knowing my mileage and how much I last filled in my tank. I have to keep the car running longer than necessary to even duplicate the problem, and when I do the gas gauge just suddenly starts dropping. And if for some reason I even let my gas get low enough to have the low fuel lamp come on, it's almost too late and I barely make it t... Read more
Incident date: Jul 19, 2017
The fuel gauge is not reading correctly, and I have to rely on knowing my mileage and how much I last filled in my tank. I have to keep the car running longer than necessary to even duplicate the problem, and when I do the gas gauge just suddenly starts dropping. And if for some reason I even let my gas get low enough to have the low fuel lamp come on, it's almost too late and I barely make it t... Read more
Incident date: Jan 28, 2022
When I accelerate the car, its feels like the transmission shudders. Feels like I am driving over rubble. Don't know if this is what they call Gear slipping or transmission slipping. Happens in ECO and Standard mode, have not tried it in sport mode. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Jan 28, 2022
2014 INFINITI QX60. CONSUMER WRITES IN REGARDS TO ISSUES WITH THE TRANSMISSION. THE CONSUMER STATED THE DEALER KNOWINGLY SOLD A VEHICLE THAT HAD AN OPEN RECALL, AND DID NOT HAVE A FIX. THE CONSUMER REQUESTED A LOANER VEHICLE UNTIL THE VEHICLE WAS REPAIRED. THE DEALER DECLINED. THE MANUFACTURER WAS CONTACTED.
Incident date: Jan 28, 2022
When I accelerate the car, its feels like the transmission shudders. Feels like I am driving over rubble. Don't know if this is what they call Gear slipping or transmission slipping. Happens in ECO and Standard mode, have not tried it in sport mode. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Jan 26, 2022
I live 200-400 miles from any Infiniti dealer. Infiniti will not authorize the repair at my local Nissan dealership. The only option was to tow my car 200 miles to a dealer there and then tow it back. Obviously, if there were any issues following the repair...I would have to drive the 400 miles to have it resolved. This is not acceptable to me. Recently, my son needed to borrow my car and he live... Read more
Incident date: Jan 25, 2022
Jan 25,2021 Highway 35 San Antonio Texas Display board lights turned off for a few seconds it made a click sound and the car turned off and turned back on for a few seconds, stalling the car. The automatic break was activated and deactivated at the same time. Trying to stop the car. This is the third time since octubre 2021 that this happens. My safety and the safety of the other drives was a... Read more
Incident date: Jan 25, 2022
Jan 25,2021 Highway 35 San Antonio Texas Display board lights turned off for a few seconds it made a click sound and the car turned off and turned back on for a few seconds, stalling the car. The automatic break was activated and deactivated at the same time. Trying to stop the car. This is the third time since octubre 2021 that this happens. My safety and the safety of the other drives was a... Read more
Incident date: Jan 16, 2022
The car engine suddenly shut off itself while I am driving in the middle of the road. The engine and the collision sensor lights were on, I had to fully stop the car and put it into "P" then restart the engine in order to go again. It was a heavy snowing day, I drove pretty slow about 20- 30 mph. It happened twice that day and one of the times I was stopped at the middle of an intersection. There ... Read more
Incident date: Jan 16, 2022
The car engine suddenly shut off itself while I am driving in the middle of the road. The engine and the collision sensor lights were on, I had to fully stop the car and put it into "P" then restart the engine in order to go again. It was a heavy snowing day, I drove pretty slow about 20- 30 mph. It happened twice that day and one of the times I was stopped at the middle of an intersection. There ... Read more
Incident date: Jan 16, 2022
The car engine suddenly shut off itself while I am driving in the middle of the road. The engine and the collision sensor lights were on, I had to fully stop the car and put it into "P" then restart the engine in order to go again. It was a heavy snowing day, I drove pretty slow about 20- 30 mph. It happened twice that day and one of the times I was stopped at the middle of an intersection. There ... Read more