Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Apr 6, 2022
I was driving my car and heard a loud sound and then my airbags went off. I lost control on my steering and was able to coast the car to shoulder. The airbags deployed even though there was no collision with another car. Under further inspecting it looks as if all the bolts came loose on the drive Trane. I have no idea why the airbags went off. I did sustain an minor injury to my hand. police... Read more
1 injured
Incident date: Apr 6, 2022
I was driving my car and heard a loud sound and then my airbags went off. I lost control on my steering and was able to coast the car to shoulder. The airbags deployed even though there was no collision with another car. Under further inspecting it looks as if all the bolts came loose on the drive Trane. I have no idea why the airbags went off. I did sustain an minor injury to my hand. police... Read more
1 injured
Incident date: Apr 2, 2022
The contact owns a 2020 Infiniti QX60. The contact stated that while driving at 45 MPH, the accelerator pedal was stuck and he had to depress the accelerator pedal to the floorboard for the pedal to release. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,000.
Incident date: Mar 20, 2022
On three occasions the headlight assembly became unsealed allowing moisture to enter the sealed headlight assembly, thus short circuiting the HID bulb and ballast. This affected both the drivers and passenger headlight assembly the first time and just last week the driver's side light, again. We have seen other JX35, as well as QX60 models having moisture in the headlight assembly (light not funct... Read more
Incident date: Apr 4, 2022
The contact owns a 2019 Infiniti QX60. The contact stated that while driving at an undisclosed speed, there was a knocking sound coming from the vehicle while accelerating and the vehicle shuddered. The vehicle was taken to the dealer where it was diagnosed with DTC: P17F1 for Continuously Variable Transmission (CVT) failure. The dealer informed the contact that the CVT transmission needed to be r... Read more
Incident date: Mar 1, 2022
The contact owns the 2016 Infiniti Q50. The contact stated that while driving approximately 40 MPH, the vehicle would shake and decelerate independently. The check engine warning light was illuminated on the instrument panel. The contact diagnosed the failure as a stuck open fuel injector. Additionally, there was a fuel odor present. The vehicle was repaired by the contact. The manufacturer was no... Read more
Incident date: Mar 30, 2022
The contact owns a 2015 Infiniti Q70. The contact stated while making a left turn, the vehicle stalled. The contact stated that an unknown yellow warning light was illuminated. The contact stated that he was able to restart the vehicle and drove to his residence at 7 MPH. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission valve assembly to be re... Read more
Incident date: Jan 19, 2022
The contact owns a 2014 Infiniti QX60. The contact stated while driving approximately 65 MPH, she noticed that the headlights were inoperable. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the headlight assemblies needed to be replaced due to moisture. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure ... Read more
Incident date: Mar 28, 2022
The contact owns a 2013 Infiniti JX35. The contact stated while driving at 58 MPH, the vehicle started shuddering inadvertently. There were no warning lights illuminated. The contact then exited the highway and continued to drive at slower speeds. The contact stated that the vehicle started making a loud abnormal slapping sound. The contact continued to drive to her residence. The vehicle was take... Read more
Incident date: Mar 27, 2022
The vehicle on at least 4 occasions has stopped accelerating when driving the vehicle (first time I believe was fall 2021, this last time was Spring 2022). Most of the times that the issue was noticed, the car was was moving at slower speeds (35 or less). The engine remained running but pressing on the gas pedal didn't make the vehicle increase it's speed. The first time it did this we took it ... Read more
Incident date: Mar 27, 2022
The vehicle on at least 4 occasions has stopped accelerating when driving the vehicle (first time I believe was fall 2021, this last time was Spring 2022). Most of the times that the issue was noticed, the car was was moving at slower speeds (35 or less). The engine remained running but pressing on the gas pedal didn't make the vehicle increase it's speed. The first time it did this we took it ... Read more
Incident date: Mar 27, 2022
The vehicle on at least 4 occasions has stopped accelerating when driving the vehicle (first time I believe was fall 2021, this last time was Spring 2022). Most of the times that the issue was noticed, the car was was moving at slower speeds (35 or less). The engine remained running but pressing on the gas pedal didn't make the vehicle increase it's speed. The first time it did this we took it ... Read more
Incident date: Mar 31, 2021
This is a very common and well-known issue with 2017 Infiniti QX 80 Vin number [XXX] The car RPMs flutter between 1000 RPMs to 2500 RPMs due to the TCM and EC M/ECU TCU failure to the transmission causing terrible gas mileage vehicle stalls in traffic which can cause accidents and has happened over 10 times to me I have called and reported this as well with you all Infiniti will not earn up to the... Read more
Incident date: Mar 31, 2021
This is a very common and well-known issue with 2017 Infiniti QX 80 Vin number [XXX] The car RPMs flutter between 1000 RPMs to 2500 RPMs due to the TCM and EC M/ECU TCU failure to the transmission causing terrible gas mileage vehicle stalls in traffic which can cause accidents and has happened over 10 times to me I have called and reported this as well with you all Infiniti will not earn up to the... Read more
Incident date: Mar 31, 2021
This is a very common and well-known issue with 2017 Infiniti QX 80 Vin number [XXX] The car RPMs flutter between 1000 RPMs to 2500 RPMs due to the TCM and EC M/ECU TCU failure to the transmission causing terrible gas mileage vehicle stalls in traffic which can cause accidents and has happened over 10 times to me I have called and reported this as well with you all Infiniti will not earn up to the... Read more
Incident date: Jan 15, 2020
The contact owns a 2001 Infiniti QX4. The contact stated that while driving at unknown speed, there was an abnormal noise coming from the rear of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the rear struts and rear brackets needed to be replaced due to corrosion. The vehicle was taken to the dealer where they declined to repair the vehicle. The vehicle... Read more
Incident date: Nov 1, 2021
The contact owns a 2018 Infiniti QX60. The contact stated that while operating the vehicle with the front driver’s side or front passenger’s side seat belts unlocked, the seat belt not secured message would display on the instrument panel without the audible chime. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted. The... Read more
Incident date: Mar 22, 2022
While driving on a clear day with no traffic in front of me or debris on the road at approximately 45 mph, a master warning light appeared on my dash with an accompanying warning signal and simultaneously the emergency braking system engaged and brought my vehicle to a sudden stop. As quickly as it started, the warning and braking ceased and left me stunned and terrified. Had I been in traffic o... Read more
Incident date: Mar 22, 2022
2014 NISSAN INFINITI QX60 PURCHASED VEHICLE FROM USED CAR LOT AT 39,865 NOTICED ISSUE AT 63,814 TOOK TO DEALER SHIP AND FOUND TRANSFER ASSEMBLY WAS EMPTY OF FLUID RIGHT FRONT AXLE SHAFT WAS FOUND TO BE SEIZED AND HAD TO BE TORCHED OUT. DEALERSHIP DID NOT CHARGE FOR THIS FAILURE, BUT ALSO WAS TOLD EVERYTHING WAS FIXED THOUGHT THE SHUDDERING WHEN TURNING WAS NORMAL ALSO, THERE HAS NEVER BEEN ANY WA... Read more
Incident date: Aug 23, 2021
Airbag light just came on out of nowhere. Took to dealership and they stated they needed to replace the whole system. Calling it an airbag control unit internal failure. States it’s 2300 to fix. Makes no sense why it went out. I’m driving on it until the airbag recall is finished.
Incident date: Mar 20, 2022
While there is no specific incident, the hood latch does not open the hood of the car. I noticed this for the first time on 3/19/2022 when I tried to fill the car with windshield washer fluid. I'm also not confident that the hood is latched safely. Please advise!!
Incident date: Nov 1, 2021
The contact owns a 2015 Infiniti Q50. The contact stated that while operating the vehicle, the airbag warning lights would remain illuminated while a front passenger was seated in the vehicle. The front passenger’s side air bag system message would indicate that the system was turned off. The vehicle was taken to the local dealer who serviced the failure under NHTSA Campaign Number: 16V244000 (A... Read more
Incident date: Mar 17, 2022
This vehicle hit my car and we are trying to find the owners
Crash
Incident date: Jan 1, 2022
The contact owns a 2013 Infiniti JX35. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds while turning. Additionally, the vehicle was shaking. The vehicle was taken to the dealer where it was diagnosed with magnetic coupling failure. The dealer informed the contact that the magnetic coupling needed to be replaced. The vehicle was not repaired. The manu... Read more
Incident date: Mar 17, 2022
The radiator cooling fan malfunctioned on Infinity QX60 model after 39000 miles on the odometer. Engine cooling mechanism fails that may result in overheat/engine failure or potential fire. It is a known defect on infinity qx60 and Nissan Pathfinders. It costs $1200 to replace the fan assembly. Infinity is aware of this defect/faulty part and will not recall to correct the defect and put the burde... Read more
INFINITI
QX60 HYBRID
(2014) — POWER TRAIN
Mar 17, 2022
Incident date: Nov 1, 2021
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not availa... Read more
INFINITI
QX60 HYBRID
(2014) — HYBRID PROPULSION SYSTEM
Mar 17, 2022
Incident date: Nov 1, 2021
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not availa... Read more
INFINITI
QX60 HYBRID
(2014) — ENGINE AND ENGINE COOLING
Mar 17, 2022
Incident date: Nov 1, 2021
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while at a complete stop, the vehicle would hesitate without warning upon depression of the accelerator pedal. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 21V774000 (Engine and Engine Cooling, Hybrid Propulsion System) however, the part to do the recall repair was not availa... Read more
Incident date: Mar 16, 2022
I took it in for recall R21B4 to be reprogrammed and problem fixed. The problem still persist as I’m driving the vehicle loses all driving power which is dangerous while it has happened to me while driving on the express way. Infiniti is telling me i need to bring it back in to have my vehicle checked out and wants to charge me 186$ when the recall clearly states that the problem is the recall
Incident date: Mar 16, 2022
I took it in for recall R21B4 to be reprogrammed and problem fixed. The problem still persist as I’m driving the vehicle loses all driving power which is dangerous while it has happened to me while driving on the express way. Infiniti is telling me i need to bring it back in to have my vehicle checked out and wants to charge me 186$ when the recall clearly states that the problem is the recall
Incident date: Mar 15, 2022
Moisture in headlight results in headlight shortage. Moisture in headlight is not a result of collision or damage. Per service bulletin Classification: EL03-031L Reference ITB03-051L, the headlight moisture issue is an ongoing issue for 2011-2019 Infiniti's all models.
Incident date: Mar 13, 2022
The contact owns a 2019 Infiniti QX60. The contact stated while driving at 10 MPH and exiting the carwash, the brake pedal was depressed but failed to respond. The contact depressed the brake pedal all the way to the floorboard but it failed to respond. There were no warning lights illuminated. The vehicle drove on a curb and into bushes. The contact engaged the emergency brakes and the vehicle st... Read more
1 injured
Incident date: Oct 28, 2021
The contact owns a 2015 Infinity QX60. The contact stated while driving 60 MPH, the vehicle started to stall. The contact pulled over and waited for about 30 minutes to restart the vehicle. The vehicle was started and driven back to the residence. The vehicle was then towed to the dealer to be diagnosed: however, no failure was found. The vehicle was not repaired. The manufacturer was notified of ... Read more
Incident date: Mar 3, 2022
A recall was issued for a faulty passenger side airbag sensor on the Infinity G37 model year 2007 -2008 (08V521000). I own a 2009 G37 and it would appear this car is experiencing the same safety issue. The airbag off light for the front passenger seat remains illuminated even with a 200 pound adult seated in it. I also have a constantly flashing airbag warning that is displayed on the dashboar... Read more
Incident date: Feb 1, 2022
I'M CURRENTLY DEALING WITH THE TIMING CHAIN NIGHTMARE SO MANY OTHERS HAVE HAD AND ARE HAVING. OF COURSE JUST AS MOST OF THE OTHERS I'M OUT OF WARRANTY AND REALLY FRUSTRATED THAT INFINITI HASN'T STEPPED UP TO THE PLATE TO ADDRESS THE PROBLEM PROPERLY AS OPPOSED TO RENAMING THE QX56 TO QX 80 TO SAVE THEMSELVES, LEAVING CONSUMERS SCRAMBLING WITH EXPENSIVE TIME CONSUMING FIXES TO A KNOWN DEFECT ON THE... Read more
Incident date: Feb 28, 2022
The car does not start once it is parked, ignition is turned off and car is locked. The car requires a jump in order for it to start. Once it is jumped, the car has malfunction alerts, the battery light is lit in the vehicle and some features of the car do not work (i.e. lane assist, auto feature light is flashing, but when pressed nothing happens). My safety has been put at risk because the car... Read more
Incident date: Mar 2, 2022
The contact owns a 2007 Infiniti G35. The contact stated that while operating the vehicle, a ticking noise was present coming from the engine compartment. While her son was driving approximately 35 MPH, the vehicle suddenly stalled. The vehicle was towed to the dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not noti... Read more
Incident date: Aug 1, 2021
The contact owns a 2009 Infiniti G37. The contact stated that the passenger’s side air bag warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the seat needed to be replaced. The passenger’s side seat wiring and sensor were faulty. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not co... Read more
Incident date: Jul 9, 2021
My drivers seat just stopped moving back and forward it got stuck in the back position while I was driving as I was adjusting the seat no warnings of any sort I took it back to the dealership I was told its a known issue but Infiniti has yet to recall
Incident date: Oct 20, 2021
My steering wheel heater used to work normally, meaning an acceptable temperature, and divided evenly through my steering wheel. It is now only getting SUPER hot, to where I cannot even hold it, on the bottom left part of the steering wheel. The rest of the steering wheel is cool.
Incident date: Oct 20, 2021
My steering wheel heater used to work normally, meaning an acceptable temperature, and divided evenly through my steering wheel. It is now only getting SUPER hot, to where I cannot even hold it, on the bottom left part of the steering wheel. The rest of the steering wheel is cool.
Incident date: Mar 3, 2022
The contact owns a 2017 Infiniti QX80. The contact stated while driving approximately 10-50 MPH in stop-and-go traffic, the vehicle loss motive power and stalled with the check engine warning light illuminated. The vehicle was towed to several unknown dealers to be diagnosed. The contact was informed that the TCU (Telematics Communication Unit) and ECM were faulty. The vehicle was repaired; howeve... Read more
Incident date: Mar 3, 2022
The contact owns a 2017 Infiniti QX80. The contact stated while driving approximately 10-50 MPH in stop-and-go traffic, the vehicle loss motive power and stalled with the check engine warning light illuminated. The vehicle was towed to several unknown dealers to be diagnosed. The contact was informed that the TCU (Telematics Communication Unit) and ECM were faulty. The vehicle was repaired; howeve... Read more
Incident date: Jul 1, 2021
The contact owns a 2007 Infiniti G35 Coupe. The contact stated that the front passenger's seat was not able to be reclined. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 185,000.
Incident date: Mar 1, 2022
Unknown. Steering is rough. Sounds
Incident date: Feb 12, 2022
My airbag light came on and is flashing, I also have no horn
Incident date: Feb 8, 2022
2013 JX 35, rear subframe is cracked. With this vehicle only being in service approx 9yrs, i find it hard that a frame issue is even possible. This sounds like a manufacturer defect than anything else. Inspection at my local dealer found the issue when I brought it in from oil change. 3rd party service centers have all stated that there is no way that this truck has a subframe issue
Incident date: Feb 1, 2022
The timing chain needs to be replaced on my vehicle with under 80,000 miles. Researching the issue i found that this is a very common problem with this specific engine. This is an $80,000+ car brand new and it did not last 80,000 miles. This is an obvious part malfunction due to the design of the vehicle. Infiniti should do something. It is a costly repair.
Incident date: Feb 12, 2022
My airbag light came on and is flashing, I also have no horn
Incident date: Mar 1, 2022
Unknown. Steering is rough. Sounds