Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Apr 25, 2022
I was in a car accident where the front of my car collided with another car damaging and taking part of the front of my car off and pushing it up bulging at the side mirrors and my airbag did not deploy. After the impact, my dashboard had "SRS Malfunction Service Requested" light to come on. This accident occurred on 4.25.22 around 6am in New Orleans located at the I-10 and I-610 EB. The car was d... Read more
Crash
1 injured
Incident date: May 11, 2022
The vehicle components OCS MODULES and Sensors are failed. They have been inspected by Bob Moore Dealer in OKC, OK and with their repair shop currently waiting for Recall Approval. There is a warning signal on dash board of Airbag displaying off when a passenger is sitting on front passenger side. It does not sensor anyone in seat. Their are several campaigns out on JX35 but say it has expired. Ho... Read more
Incident date: May 11, 2022
The vehicle components OCS MODULES and Sensors are failed. They have been inspected by Bob Moore Dealer in OKC, OK and with their repair shop currently waiting for Recall Approval. There is a warning signal on dash board of Airbag displaying off when a passenger is sitting on front passenger side. It does not sensor anyone in seat. Their are several campaigns out on JX35 but say it has expired. Ho... Read more
Incident date: Oct 26, 2021
The door lock actuators fail to work for the doors both inside and outside if the temperature gets below 40 degrees Fahrenheit. (Also within this weather, my outer door handle which is physically attached to said actuator) has broken off. I've repaired one actuator with an aftermarket one but the drivers door actuator is only made by Infiniti. The cost of the part alone is $800 the labor is anothe... Read more
Incident date: Jan 1, 2022
Passenger front seat shakes/vibrates even at lower speeds and it makes lots of noise. Tires were checked and has nothing to do with tires. I actually googled issue on my model and there are tons of posts with this exact issue. I have an appointment for dealership to look at issue in the next couple of weeks. My concern is that other consumers who have had issue that I’ve read about online had n... Read more
Incident date: May 4, 2022
I was moving down a small slope behind other vehicles at a speed of 40-50 mph. In order to slow down a bit, I decided to manually downshift gear, I pressed the left switch and expected that after changing gear the speed it would begin to decline. But instead of slowing down, I felt a push in my back and for a second the car began to accelerate and only then began to slow down. I had to urgently ap... Read more
Incident date: Oct 6, 2021
The contact owns a 2015 Infiniti QX80. The contact stated while the vehicle was parked at the residence, he attempted to start the vehicle and the vehicle failed to start. There were no warning lights illuminated. The contact waited for a while before attempting to restart the vehicle. The vehicle was towed to an independent mechanic and was diagnosed with a defective fuel pump. The vehicle was no... Read more
Incident date: May 7, 2022
Airbag light started flashing continuously while driving home on an 8 hour road trip on the interstate. I brought the car to the dealership once returning home, and they stated that they found a code for the left hand curtain air bag module assembly. Then proceeded to tell me that the driver side curtain airbag module assembly needs to be replaced, and if the light continues to flash then the wir... Read more
Incident date: May 12, 2018
Dashboard is cracking badly. This could possibly affect airbag function if this dashboard damage continues to worsten, an obvious safety issue.
Incident date: Apr 23, 2022
While driving down a clear road on a beautiful day, the sunroof in my QX60 randomly exploded, outwardly. It sounded like a gunshot hit the car. Glass went everywhere, hit oncoming traffic, the windshield, and hood of car. We immediately pulled over and noticed the sunroof was expanding outwardly towards the sky, not inward. It was making a concerning sound in the process. The sound scared all of a... Read more
Incident date: Apr 30, 2022
Здравствуйте, [XXX] , Я владелец Infiniti FX35 2006 года выпуска [VIN [XXX] ] и, согласно vinrcl.safercar.gov/vin / У меня есть несколько неполных дефектов в моей машине. Не могли бы вы, пожалуйста, проверить это и поддержать меня с заменой деталей? ... Read more
Incident date: Apr 29, 2022
I wrecked my 07 Infiniti April 29th and not one of my air bags came out and everyone I have talked too and seen my car said there is no way that they should have not deployed
Crash
4 injured
Incident date: May 8, 2022
The contact owns a 2014 Infiniti Q50. The contact stated while driving approximately 45 MPH, the vehicle independently decelerated to 10 MPH. The contact depressed the accelerator and observed that the RPMS was elevated however, the vehicle failed to respond. The contact pulled off the road into a parking lot and turned off the vehicle. The contact stated that when she restarted the vehicle, the v... Read more
Incident date: May 8, 2022
The contact owns a 2014 Infiniti Q50. The contact stated while driving approximately 45 MPH, the vehicle independently decelerated to 10 MPH. The contact depressed the accelerator and observed that the RPMS was elevated however, the vehicle failed to respond. The contact pulled off the road into a parking lot and turned off the vehicle. The contact stated that when she restarted the vehicle, the v... Read more
Incident date: Dec 28, 2021
Coming to any situation where I need to change lanes or enter a road . Trying to excel and press the gas pedal the car sort of bogs out and slows you or pulled back. Making it a danger , fatal possibly. You excellent on the gas paddle for both situations I've talked about here, and most cars excellent when you press the gas. The 2011 infinity g37 does not. It slows and pulls you back creating a de... Read more
Incident date: May 3, 2022
Failure of Occupant Detection Sensor. Air bag light keeps blinking.
Incident date: May 4, 2022
Automatic Emergency Braking system activates when approaching a railroad crossing downhill (no train, signals, or warnings visible) and brings the vehicle to a complete stop. I could be rear-ended if a following vehicle were too close behind me. Dealer has been advised of problem but had no explanation or interest in pursuing issue. No one has inspected the vehicle for this issue. No warnings prio... Read more
Incident date: May 1, 2020
SRS Air Bag light continues to flash after the vehicle is running. This causes the passenger airbag to stay off even if a passenger is buckled in the seat.
Incident date: May 1, 2022
Vehicle aggressively and without cause engaged the Automatic Emergency Braking System causing the driver to be slammed against her seat belt and almost having the car in back of us to almost rear end our vehicle. This has happened in the past but it has been a manageable slight deceleration when going around a gentle curve or at the railroad overpass. . This time the incident was intense almost c... Read more
Incident date: Mar 1, 2022
Transmission CVT just shudder, shakes. Feels like it’s not going to the right gear from full stop to going forward
Incident date: Apr 18, 2022
The contact owns a 2014 Infiniti QX80. The contact stated while driving 50 MPH, the vehicle began to stall. The contact veered to the side of the road and kept the vehicle running. There was no warning light illuminated. The contact then returned to her residence. The contact stated that the failure reoccurred while driving. The check engine warning light was illuminated. The contact contacted the... Read more
Incident date: Apr 30, 2022
Over the last 6 to 8 months, the 2006 M45 stalls intermittently. Most of the time (7 out of 10) it would stall when I stopped at a light (or a stop sign). The engine would shut off, all the indicator lights would come on, and I would put it in park and re-start, and it would continue to operate fine. The other three times or so, the car would randomly shut down while driving (both times in the cit... Read more
Incident date: Apr 30, 2022
Over the last 6 to 8 months, the 2006 M45 stalls intermittently. Most of the time (7 out of 10) it would stall when I stopped at a light (or a stop sign). The engine would shut off, all the indicator lights would come on, and I would put it in park and re-start, and it would continue to operate fine. The other three times or so, the car would randomly shut down while driving (both times in the cit... Read more
Incident date: Apr 23, 2022
The contact owns a 2018 Infiniti QX60. The contact stated while driving 40 MPH, he heard an abnormal sound. The contact stated no warning light was illuminated. The contact was able to park at a nearby parking lot and noticed that the sunroof panel had shattered. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not repaired. The contact then towe... Read more
Incident date: Jan 28, 2022
My passenger air bag light started suddenly flashing on the instrument panel while a passenger was in the seat. The air bag light sensor shows the air bag isn’t on, even when a passenger is seated. This causes concern because if an accident occurs, it is likely the air bag will not deploy as it appears to be disabled by the sensor. The has been a widely reported problem and should be recalled du... Read more
Incident date: Jan 28, 2022
My passenger air bag light started suddenly flashing on the instrument panel while a passenger was in the seat. The air bag light sensor shows the air bag isn’t on, even when a passenger is seated. This causes concern because if an accident occurs, it is likely the air bag will not deploy as it appears to be disabled by the sensor. The has been a widely reported problem and should be recalled du... Read more
Incident date: Jan 11, 2022
On my 2009 Infiniti g37, the supplemental airbag warning light keeps flashing. I was told by the dealer that the problem is the sensors in the seat cushion and the cost of fixing it is $7,050.00. I asked if that was a common problem and they said yes. This light just start flashing one day without any apparent cause. My issue is that there should be a recall on this since this affects so many of t... Read more
Incident date: Apr 24, 2022
The vehicle would not shift above 3rd gear. I was driving down interstate and got off the exit and the shifting acted up. We were able to get home but this is clearly an issue that NHTSA has identified and this should be a recall. I have copied the link below. https://static.nhtsa.gov/odi/tsbs/2019/MC-10168892-0001.pdf
Incident date: Apr 14, 2022
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still un... Read more
Incident date: Apr 14, 2022
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still un... Read more
Incident date: Apr 14, 2022
A variety of dashboard lights illuminated including engine light, ABS, emergency brake failure message etc. Vehicle drove as if power steering had failed. When I brought the car in to the Dealer I was told that the vehicle displayed codes for two concerns: 1) air quality sensor and 2) all 4 wheel speed sensors. The wheel speed sensors had previously been replaced in 2019 while the car was still un... Read more
Incident date: Apr 1, 2022
The contact owns a 2015 Infiniti QX60. The contact stated that while starting the vehicle, the air bag warning light on the passenger’s side continuously flashed. The vehicle was taken to the local dealer who diagnosed the failure with the air bag. The vehicle was not repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 115,483.
Incident date: Apr 21, 2022
My 2011 Infiniti G37 passenger airbag light comes on and off even if there is no people sitting. And even with passengers the lights come on and off, Im worried that one day something happens and the airbag wont deploy. I have done some research and I found out that there is a lot of people that have the same issues. In case of an accident airbag might not deploy, Infiniti has not issue a safet... Read more
Incident date: Apr 14, 2022
I got Code : P0011 (my mechanic said that timing chain has to be replaced) I saw that Infiniti run the campaign as below : Dated July 15, 2016 VOLUNTARY SERVICE CAMPAIGN 2011 – 2013 QX56 AND M56; TIMING CHAIN CAMPAIGN ID #: P6305 APPLIED VEHICLES: 2011-2013 QX56 (Z62) 2011-2013 M56 (Y51) Check Service Comm to confirm campaign eligibility 2011-2013 QX56 IMPORTANT: The following service procedure... Read more
Incident date: Apr 14, 2022
I got Code : P0011 (my mechanic said that timing chain has to be replaced) I saw that Infiniti run the campaign as below : Dated July 15, 2016 VOLUNTARY SERVICE CAMPAIGN 2011 – 2013 QX56 AND M56; TIMING CHAIN CAMPAIGN ID #: P6305 APPLIED VEHICLES: 2011-2013 QX56 (Z62) 2011-2013 M56 (Y51) Check Service Comm to confirm campaign eligibility 2011-2013 QX56 IMPORTANT: The following service procedure... Read more
Incident date: Apr 1, 2022
My heater and AC lights kicks on and off causing my windows to fog making it easy to have an accident. There is a ticking as well but no lights
Incident date: Apr 1, 2022
My heater and AC lights kicks on and off causing my windows to fog making it easy to have an accident. There is a ticking as well but no lights
Incident date: Feb 6, 2019
The contact owns a 2011 Infiniti G37. The contact stated that while starting the vehicle, the air bag sensor warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure; however, provided no additional assistance. The failure mileage was approximately 47,000.
Incident date: Apr 12, 2022
Valve body completely went out. This happens on most Infiniti’s per my transmissions specialist I took it to. He suggested I contact you.
Incident date: Apr 14, 2022
Been having transmission problems with this car. Saw the CVT transmission has had multiple issues with other Nissan car brands but mine was not included in any recalls. Safety is the car will not shift out of gear (dont know which) on the highway. What we been doing is parking for a hour or so and it back to working normal. Infiniti says they dont see a problem because when we take into the dealer... Read more
INFINITI
QX60
(2016) — EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Apr 13, 2022
Incident date: Mar 18, 2022
The contact owns a 2016 Infiniti QX60. The contact stated that on two separate occasions, the infotainment screen located in the center console had failed to operate as needed. The contact stated that the screen went blank. Due to the failure, the contact could not use certain electrical features such as her rear backup camera and windshield defrosters. The contact had taken the vehicle to a deale... Read more
Incident date: Mar 18, 2022
The contact owns a 2016 Infiniti QX60. The contact stated that on two separate occasions, the infotainment screen located in the center console had failed to operate as needed. The contact stated that the screen went blank. Due to the failure, the contact could not use certain electrical features such as her rear backup camera and windshield defrosters. The contact had taken the vehicle to a deale... Read more
Incident date: Mar 18, 2022
The contact owns a 2016 Infiniti QX60. The contact stated that on two separate occasions, the infotainment screen located in the center console had failed to operate as needed. The contact stated that the screen went blank. Due to the failure, the contact could not use certain electrical features such as her rear backup camera and windshield defrosters. The contact had taken the vehicle to a deale... Read more
Incident date: Jan 5, 2022
Component: Dashboard Risk: pieces crack and fall off and are propelled by the air conditioning into the face of the driver. The shine from the deteriorating dashboard is visually blinding during sunny days.
Incident date: Jan 13, 2022
I purchased a new 2021 Infiniti Q50 from Infiniti of Cool Springs on September 28, 2020. There was an incident on January 13, 2022 due to a manufacturer defect that caused my car to accelerate on it’s own. I was parked at a car wash to vacuum my vehicle. I had my foot on the brake to move the gear shift into park when my car rapidly accelerated which caused me to crash through a metal fence that... Read more
Crash
Incident date: Jan 13, 2022
I purchased a new 2021 Infiniti Q50 from Infiniti of Cool Springs on September 28, 2020. There was an incident on January 13, 2022 due to a manufacturer defect that caused my car to accelerate on it’s own. I was parked at a car wash to vacuum my vehicle. I had my foot on the brake to move the gear shift into park when my car rapidly accelerated which caused me to crash through a metal fence that... Read more
Crash
Incident date: Jan 13, 2022
I purchased a new 2021 Infiniti Q50 from Infiniti of Cool Springs on September 28, 2020. There was an incident on January 13, 2022 due to a manufacturer defect that caused my car to accelerate on it’s own. I was parked at a car wash to vacuum my vehicle. I had my foot on the brake to move the gear shift into park when my car rapidly accelerated which caused me to crash through a metal fence that... Read more
Crash
Incident date: Jan 29, 2022
My vehicle only 67k miles and wheel bearing already bad, replace 2 weeks ago and hmm noise get worsen without warning light, diagnosed from infiniti dealer saying that Transfer case costing $6400 to repair, and not allowing to drive, I can't afford to fix and need vehicle to work. Please help me to file complaint, thank you.
Incident date: Feb 14, 2015
The contact owns a 2013 Infiniti JX35. The contact stated while driving approximately 35 MPH, the transmission failed to operate as designed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 2,000.
Incident date: Mar 22, 2022
Supplemental restraint system side control module has failed. I have got it checked to find out that this part is notorious for failing. It makes it so the airbags will not work in an accident. My airbag light was blinking and I took it in to get repaired only to find that the restraint system is broke and is NOT easy or cheap to fix. I feel like since the airbags not working is a huge safet... Read more