Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Aug 18, 2022
The car does not accelerate or accelerate with jerky motion. Occasionally, the vehicle disengaged out of drive mode and would not accelerate. There seems to be some transmission issues as the vehicles is making jerky movement upon acceleration. Almost cause accident on a turn as it could not move forward out of cross traffics!
Incident date: Jan 10, 2020
Random loss of acceleration. Car wont move faster that 2mi/hr. When It occurs, I depress the gas pedal, the engine is silent Put car into neutral or Park and depress the gas pedal and the engine rev's as normal. This has happened several times and a few times while driving on busy highway and almost being hit from behind because vehicle eventually stops and won’t start back up. Brakes would als... Read more
Incident date: Jan 10, 2020
Random loss of acceleration. Car wont move faster that 2mi/hr. When It occurs, I depress the gas pedal, the engine is silent Put car into neutral or Park and depress the gas pedal and the engine rev's as normal. This has happened several times and a few times while driving on busy highway and almost being hit from behind because vehicle eventually stops and won’t start back up. Brakes would als... Read more
Incident date: Jan 10, 2020
Random loss of acceleration. Car wont move faster that 2mi/hr. When It occurs, I depress the gas pedal, the engine is silent Put car into neutral or Park and depress the gas pedal and the engine rev's as normal. This has happened several times and a few times while driving on busy highway and almost being hit from behind because vehicle eventually stops and won’t start back up. Brakes would als... Read more
Incident date: Aug 15, 2022
I first noticed this problem on August 15, 2022. The front Passenger Airbag Off Light on the dashboard is always illuminated when the car is started, with or without any occupant on the seat, which would indicate that the airbag in non-operational and will not deploy when needed. At the same time, the Supplemental Air Bag Warning Light in the instrument panel is flashing. I have not brought my ... Read more
Incident date: Jun 26, 2020
What component or system failed or malfunctioned, and is it available for inspection upon request? The rear AWD electronic coupler is failing. It is available for inspection. How was your safety or the safety of others put at risk? If it completely fails, the car can become inoperable while driving at any time. I was also told by the dealer that the differential could damage the transmission over... Read more
Incident date: Jun 26, 2020
What component or system failed or malfunctioned, and is it available for inspection upon request? The rear AWD electronic coupler is failing. It is available for inspection. How was your safety or the safety of others put at risk? If it completely fails, the car can become inoperable while driving at any time. I was also told by the dealer that the differential could damage the transmission over... Read more
Incident date: Aug 11, 2022
There is a judder / vibration when accelerating from a complete stop or trying to speed up from a lower speed. This has been happening in the last 2-3 years. It comes and goes. But this time, the judder is more pronounced or stronger, and would not go away.
Incident date: Apr 25, 2019
Electrical fault in a sensor that I believe causes the engine to shut down. This issue was reported to Infiniti but not corrected; although, Nissan issued a voluntary recall citing a sensor failure that can lead to engine shutdown.
Incident date: Apr 25, 2019
Electrical fault in a sensor that I believe causes the engine to shut down. This issue was reported to Infiniti but not corrected; although, Nissan issued a voluntary recall citing a sensor failure that can lead to engine shutdown.
Incident date: Mar 17, 2022
Passenger Air Bag Sensor Failed. Concerned Passenger Airbag will not deploy when passengers are in the car. This is a Very Known and Problematic issue with Infiniti and Infiniti will not address this critical safety issue. Infiniti says repairs would be the owner responsibility and cost in excess of $8,000. This is a critical safety issue and needs to be addressed by Infiniti before someone get... Read more
Incident date: Mar 17, 2022
Passenger Air Bag Sensor Failed. Concerned Passenger Airbag will not deploy when passengers are in the car. This is a Very Known and Problematic issue with Infiniti and Infiniti will not address this critical safety issue. Infiniti says repairs would be the owner responsibility and cost in excess of $8,000. This is a critical safety issue and needs to be addressed by Infiniti before someone get... Read more
Incident date: Jul 1, 2022
Brake Pedal sinks to floor slowly at Red Lights. Randomly vehicle will yank seat belt back when abs module detects no brake fluid pressure once in a blue moon. This is because of the defective ABS module hydraulics leak internally from the factory. As brake fluid heats up the internal leak gets worse. Most likely check ball to pump or out valve leaking by. Model year 2015 for sure. I never got it ... Read more
Incident date: Aug 9, 2022
Error code B1018 for occupant sensor unit failed. Infiniti of Sarasota estimate is $11,013 to repair. Cannot justify spending that much but feel unsafe with airbag deployment. Need information on a resolution.
Incident date: Aug 9, 2022
Error code B1018 for occupant sensor unit failed. Infiniti of Sarasota estimate is $11,013 to repair. Cannot justify spending that much but feel unsafe with airbag deployment. Need information on a resolution.
Incident date: Aug 11, 2022
The contact owns a 2013 Infiniti JX35. The contact stated while driving at 40 MPH, she felt the vehicle vibrate. The contact then attempted to accelerate however the vehicle failed to increase in speed. The vehicle was shut off and then restarted but the failure persisted. The contact was able to shift into reverse and exit out the highway. She pulled over and waited for the vehicle to cool down,... Read more
Incident date: Aug 9, 2022
The Blindspot on my car needs a sensor to signal a cars presence. I have to turn my neck and head all way around to see which is unsafe for myself and others on the road.
Incident date: Aug 8, 2022
July 2022 our 2014 Infiniti QX60 Hybrid at 59,000 miles started making this winding/grinding noise. We took it in and was told the transmission needs to be replaced on a car that is only driven under 7500K miles per year and is in otherwise perfect shape. There is an extended warranty for the non-hybrid models due to a class action suit. This is extremely dangerous and a very costly repair to ... Read more
INFINITI
QX60 HYBRID
(2014) — EXTERIOR LIGHTING:HEADLIGHTS
Aug 8, 2022
Incident date: Aug 7, 2022
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while driving at various speeds, the front passenger’s side low beam headlight started to dim and then became inoperable. The contact then stated that on another day, the front driver’s side low beam headlight became inoperable. No warning light was illuminated. The vehicle was not diagnosed. The vehicle was not repaired. Th... Read more
INFINITI
QX60 HYBRID
(2014) — EXTERIOR LIGHTING:HEADLIGHTS:BULBS
Aug 8, 2022
Incident date: Aug 7, 2022
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated that while driving at various speeds, the front passenger’s side low beam headlight started to dim and then became inoperable. The contact then stated that on another day, the front driver’s side low beam headlight became inoperable. No warning light was illuminated. The vehicle was not diagnosed. The vehicle was not repaired. Th... Read more
Incident date: Jun 1, 2022
The backup camera (parking assist camera) image is flipped left/right. The backup video display shows the rear view of the vehicle and super imposes the direction of travel with turn based on the position of the steering wheel. With image flipped left/right reversing the vehicle is counter intuitive and does not match the super imposed directional guidelines. When this malfunction occurred I nea... Read more
Incident date: Jul 17, 2022
My 2012 Infiniti M56 is having the same issues as the recall number 11V592000 My car is currently at an Infiniti dealership. It was noted that it was low on oil and the fusible link was destroyed to prevent the engine from seizing up. My life was put endanger as my car shut off at the red light intersection. I received no warning lamps or messages of symptoms prior to the failure. Failure 1st app... Read more
Incident date: Jul 17, 2022
My 2012 Infiniti M56 is having the same issues as the recall number 11V592000 My car is currently at an Infiniti dealership. It was noted that it was low on oil and the fusible link was destroyed to prevent the engine from seizing up. My life was put endanger as my car shut off at the red light intersection. I received no warning lamps or messages of symptoms prior to the failure. Failure 1st app... Read more
Incident date: Jul 17, 2022
My 2012 Infiniti M56 is having the same issues as the recall number 11V592000 My car is currently at an Infiniti dealership. It was noted that it was low on oil and the fusible link was destroyed to prevent the engine from seizing up. My life was put endanger as my car shut off at the red light intersection. I received no warning lamps or messages of symptoms prior to the failure. Failure 1st app... Read more
Incident date: Aug 1, 2022
While driving, the vehicle will sometimes think there’s an object (vehicle or something) close in front of me so the brakes will automatically engage, which slows down the vehicle. This is quite alarming as this has happened on several occasions, causing me to almost get hit from the rear. I previously took the vehicle in to report this problem but they couldn’t duplicate it so I was informed... Read more
Incident date: Aug 1, 2022
While driving, the vehicle will sometimes think there’s an object (vehicle or something) close in front of me so the brakes will automatically engage, which slows down the vehicle. This is quite alarming as this has happened on several occasions, causing me to almost get hit from the rear. I previously took the vehicle in to report this problem but they couldn’t duplicate it so I was informed... Read more
Incident date: Jul 21, 2022
Multiple instances of forward emergency braking system engaging on an empty road or when no vehicle is in close proximity. Dealer service department states insects on radar system may be to blame, and were unable to reproduce the issue. Warning light and brakes engage, depressing the brake pedal and returning to accelerator cancel the warning however sudden braking at highway speeds presents an un... Read more
Incident date: Jul 7, 2022
When i went to open the panoramic roof shade it ripped and tore. The manufacture acknowledges that there was a different design to fix the issue that came from the factory with a flaw in the design. The sun shade for the panoramic roof has had a different design created from a flaw in the original design. The original part will cause the shade to rip & tear. Once the rip and tear are created, th... Read more
Incident date: Jul 7, 2022
When i went to open the panoramic roof shade it ripped and tore. The manufacture acknowledges that there was a different design to fix the issue that came from the factory with a flaw in the design. The sun shade for the panoramic roof has had a different design created from a flaw in the original design. The original part will cause the shade to rip & tear. Once the rip and tear are created, th... Read more
Incident date: Jul 30, 2022
The transmission started kicking for no reason. Car will not stop jerking
Incident date: Jul 30, 2022
The transmission started kicking for no reason. Car will not stop jerking
Incident date: Jan 1, 2021
Air bag light indicator on dashboard continually flashes off and on…no reason for it to be doing so; i.e., the vehicle has had no impact to cause it to flash.
Incident date: Jul 14, 2022
Its the wheel stud on the driver side left rear....it departed from the vehicke at 55 mph.
Incident date: Jun 25, 2022
I brought a lemon from premier auto kc out in Kansas city, Kansas! I was sold a lemon and have had major problems with the car since
Incident date: Jun 25, 2022
I brought a lemon from premier auto kc out in Kansas city, Kansas! I was sold a lemon and have had major problems with the car since
Incident date: Jun 25, 2022
I brought a lemon from premier auto kc out in Kansas city, Kansas! I was sold a lemon and have had major problems with the car since
Incident date: Apr 10, 2019
-When braking while hybrid and engine system are attemping to determine the power draw the vehicle will propel forward increasing momentum of vehicle rather than braking. -Vehicle is available for inspection. -This issue can cause collision due to the sudden undesired propulsion of the vehicle, as well as addition unnecssary use of the braking system. -Dealer states this is normal condition. -Vehi... Read more
Incident date: Apr 10, 2019
-When braking while hybrid and engine system are attemping to determine the power draw the vehicle will propel forward increasing momentum of vehicle rather than braking. -Vehicle is available for inspection. -This issue can cause collision due to the sudden undesired propulsion of the vehicle, as well as addition unnecssary use of the braking system. -Dealer states this is normal condition. -Vehi... Read more
Incident date: Apr 10, 2019
-When braking while hybrid and engine system are attemping to determine the power draw the vehicle will propel forward increasing momentum of vehicle rather than braking. -Vehicle is available for inspection. -This issue can cause collision due to the sudden undesired propulsion of the vehicle, as well as addition unnecssary use of the braking system. -Dealer states this is normal condition. -Vehi... Read more
Incident date: Jun 1, 2020
The contact owns a 2008 Infiniti G35. The contact stated that while at a complete stop, there was an abnormal popping sound as the rear-end of the vehicle lowered to the pavement upon depression of the accelerator pedal. Upon inspection of the vehicle, the contact discovered that the rear subframe was detached from the vehicle. The contact initially towed the vehicle home and then to an independen... Read more
Incident date: Jun 1, 2020
The contact owns a 2008 Infiniti G35. The contact stated that while at a complete stop, there was an abnormal popping sound as the rear-end of the vehicle lowered to the pavement upon depression of the accelerator pedal. Upon inspection of the vehicle, the contact discovered that the rear subframe was detached from the vehicle. The contact initially towed the vehicle home and then to an independen... Read more
Incident date: Jul 20, 2022
The contact owns a 2009 Infiniti G37. The contact stated that the sunroof drain was clogged, allowing water to enter the vehicle causing electrical system failure. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximat... Read more
Incident date: Jul 1, 2022
I own a 2013 Infiniti JX35 and the transmission failed on 1 July 2022. It was replaced by AAMCO in Irondale Alabama on the 8th of July. The transmission promptly failed on the way back to SC. during the failure, the FCW and BCI malfunction warning lights came on and the vehicle shuddered and loss power while I was on the highway. the check engine light also came on. I am now hearing that this is a... Read more
Incident date: Jul 1, 2022
I own a 2013 Infiniti JX35 and the transmission failed on 1 July 2022. It was replaced by AAMCO in Irondale Alabama on the 8th of July. The transmission promptly failed on the way back to SC. during the failure, the FCW and BCI malfunction warning lights came on and the vehicle shuddered and loss power while I was on the highway. the check engine light also came on. I am now hearing that this is a... Read more
Incident date: Jul 1, 2022
I own a 2013 Infiniti JX35 and the transmission failed on 1 July 2022. It was replaced by AAMCO in Irondale Alabama on the 8th of July. The transmission promptly failed on the way back to SC. during the failure, the FCW and BCI malfunction warning lights came on and the vehicle shuddered and loss power while I was on the highway. the check engine light also came on. I am now hearing that this is a... Read more
Incident date: Nov 14, 2021
The contact owns a 2009 Infiniti QX56. The contact while driving approximately 25 MPH, there was swaying in the rear of the vehicle. The contact also stated that the fuel gauge was not operating properly after the fuel tank was filler. Additionally, there was an unknown failure with the rear suspension. The tire failure warning light was illuminated. The contact stated that an independent mechanic... Read more
Incident date: Nov 14, 2021
The contact owns a 2009 Infiniti QX56. The contact while driving approximately 25 MPH, there was swaying in the rear of the vehicle. The contact also stated that the fuel gauge was not operating properly after the fuel tank was filler. Additionally, there was an unknown failure with the rear suspension. The tire failure warning light was illuminated. The contact stated that an independent mechanic... Read more
Incident date: Jan 1, 2020
The contact owns a 2019 Infiniti QX60. The contact stated that while driving at various speeds, a warning sensor light would indicate that the Forward Collision Avoidance sensor was turned off. The contact stated that small amounts of road debris had led to the sensor failure. The contact had taken the vehicle to the dealer on multiple occasions where she was instructed to keep the sensors cleaned... Read more
Incident date: Mar 1, 2017
The contact owns a 2013 Infiniti JX35. The contact stated while driving at various speeds, the vehicle hesitated and shuttered while in ECO-Mode while depressing the accelerator pedal. The contact also stated that there was no warning light illuminated. The manufacturer was notified of the failure but offered no assistance. The contact had taken the vehicle to several independent mechanics who inf... Read more
Incident date: Jul 10, 2022
The contact owns a 2007 Infiniti G35. The contact stated while 35 MPH, the passenger’s side air bag deployed without warning. The contact stated that there was no crash. There was no injury sustained. The vehicle was taken to the dealer however, the vehicle was not diagnosed because the tech was not a specialist on air bag failures. The contact was referred to an auto body shop however, the mech... Read more