Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 12, 2023
A yellow warning ⚠️ and two cars crashing comes on and during driving the car applies sudden breaking. I took the car in for repairs but no time line was given for repairs or parts. Also even though it's under warranty the dealer and the headquarter would not give me a rental car until the repairs are made.
Incident date: Apr 29, 2023
Drive Shaft Recall, and Truck is jammed due to Son sitting on it with his 3 friends smoking pot. The trunk has been jammed since 2017. I have reported it to Carmax in Garland.
Incident date: Apr 26, 2023
Headlight wiring has disintegrated and making headlight short
Incident date: Apr 26, 2023
The vehicle flashes that it is overheating and then shuts off, no matter what speed the vehicle is at. You then have to pull over and restart the vehicle. It is a very dangerous situation and I’ve seen hundreds, if not thousands, of similar stories online with the 2018-2022 jeep compasses. This issue needs to be resolved and Jeep needs to recall these vehicles before someone is seriously hurt.
Incident date: Apr 5, 2023
Got into accident I lent my vehicle to Daniel LeBlanc he has had my vehicle since October 2022 He gave permission to his girlfriend at the time she got into accident from black ice
Crash
INFINITI
QX60 HYBRID
(2014) - SERVICE BRAKES
Apr 24, 2023
Incident date: Mar 24, 2023
My 2013 Ford Edge is making a hissing noise when the brakes are applied. It has been a few months; I’ve tried to brush it off that it was just my imagination because my brakes are working (for now), there is nothing leaking, but now there is also a jerk feeling. As I’m driving and then slow down, somewhere between 35-40 mph, there is a little jerk or “hiccup” feeling. I have noticed that s... Read more
INFINITI
QX60 HYBRID
(2014) - UNKNOWN OR OTHER
Apr 24, 2023
Incident date: Mar 24, 2023
2023 TESLA MODEL 3. CONSUMER WRITES IN REGARD TO SEVERAL ISSUES WITH THEIR VEHICLE RANGING FROM MINOR TO DANGEROUS. THE CONSUMER STATED UPON THE FIRST DAY OF POSSESSING THE VEHICLE, RUBBER AROUND THE WINDOWS NEEDED TO BE REPLACED. IT WAS REPLACED AND A MONTH LATER THE PHONE WAS NOT CONNECTING TO THE BLUETOOTH IN THE VEHICLE, NAVIGATIONAL SYSTEM STATES VEHICLE IS ON THE RIGHT WHEN THE NAVIGATIONAL ... Read more
Incident date: Feb 1, 2023
Passenger seat belt was stuck retracted and had to be replaced. Coolant temperature control valve failed and car ran cold. They have many cars with this issue but no recall was issued
Incident date: Feb 1, 2023
Passenger seat belt was stuck retracted and had to be replaced. Coolant temperature control valve failed and car ran cold. They have many cars with this issue but no recall was issued
Incident date: Apr 18, 2023
The contact owns a 2015 Chevrolet Equinox. The contact stated while driving at various speeds, there was an abnormal sound coming from under the hood. The contact stated that the abnormal sound had become louder. The vehicle was taken to an independent mechanic, where it was diagnosed that the timing chain had failed and needed to be replaced. The dealer and the manufacturer were not notified of t... Read more
Incident date: Apr 18, 2023
We have been having issues with very dim headlights in our vehicle that has presented numerous safety issues. From our research this seems to be a global problem with these headlights and something needs to be done about it. It is not safe for us or those around us to have to drive with our dim lights or with our high beams on to compensate. We have also filed into a class action lawsuit for resol... Read more
Incident date: Apr 13, 2023
HCU is bad, per dealership. Can NOT order part because of backorder on said part. Light will go on and off.
INFINITI
QX50
(2022) - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
Apr 19, 2023
Incident date: Apr 15, 2023
Car subject to theft SEE NHSTA press release Feb. 14, 2003 The press release announced a fix had already been achieved (EMPHASIS ADDED): Hyundai and Kia HAVE developed theft deterrent software for millions of their vehicles that lack an immobilizer and will provide it FREE of charge to vehicle owners Unless your PIO totally muffed, this has been an EXTREMELY SLOW ROLLOUT. Two local dealers deny h... Read more
Crash
8 deaths
Incident date: Apr 3, 2023
The engine made noise and then turned off. Would not restart. BMW dealer diagnosed the problem as a failed exhaust camshaft Vanos unit. BMW refuses to repair it even though it the engine, model and year fit the Vanos recall. This is the second BMW vehicle I have owned that failed for this reason, but was outside the covered claimed VIN numbers. I am requesting that you investigate this as wider r... Read more
Incident date: Apr 1, 2023
The contact owns a 2016 Ford Fusion. The contact stated that while the tires were being replaced, the dealer informed the contact that the lug bolts were swollen. Additionally, the dealer stated that if the lug bolts were removed, the bolts would be stripped and would need to be replaced. The lug bolts were not replaced. The manufacturer was not made aware of the failure. The failure mileage was a... Read more
Incident date: Feb 21, 2023
Vehicle states “ secure vehicle from Rolling” message. This could be a safety issue with something with the trans selector and/or parking brake and/or a door open, or not being recognized as being closed. I’ve read lots of other complaints Online too so thought be worth posting.
Incident date: Apr 16, 2023
The contact owns a 2014 Toyota Camry. The contact stated that while driving at various speeds, the vehicle was shaking and hesitating while depressing the accelerator pedal. There was no warning light illuminated. The manufacturer was notified of the failure but offered no assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 92,000.
Incident date: Apr 16, 2023
Drivers side heat rest deployed sitting still. Plastic holding metal strike pin broke. Luckily no one was in the drivers seat. I just got out of it a few minutes before it happened.
Incident date: Apr 16, 2023
1. ford recall program 19N01does not extend to 2014-f150 vehicles equipped with R680 transmission with DTC code 0720 as the trouble. 2. safety is greatly put at risk as the vehicles suddenly and without warning downshifts to 2nd gear at high speeds. this is a tragedy just waiting to happen. 3. yes 3 times 4. yes twice 5. yes wrench light and code P0720 truck is 100% unsafe to drive. p[problem is ... Read more
Incident date: Apr 16, 2023
The contact owns a 2016 GMC Sierra 1500. The contact stated that while starting and driving the vehicle, the engine experienced rough idling with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a cylinder misfire and that the spark plugs needed to be replaced. The contact declined the repair, and the vehicle was taken to an independent m... Read more
Incident date: Apr 17, 2023
Loss of power steered. Power steering esc code appears. Steering wheel locks when I first start vehicle.
Incident date: Apr 15, 2023
Car stalling while driving, cutting in and out, completely unable to drive with the risk of it randomly dying
Incident date: Apr 15, 2023
The screen multiple times has glitches and froze. We weren’t able to use backup camera, turning lanes cameras or clearly see our screen. We couldn’t access any of the icons that allowed us to control any features of the car. It was like driving blind.
Incident date: Apr 11, 2023
The contact owns a 2022 Mitsubishi Outlander. The contact stated while driving from a complete stop, the vehicle failed to exceed 10 MPH. The battery warning light illuminated, and the vehicle went into LIMP Mode. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle operated as needed. The contact was able to drive to his destination; howeve... Read more
Incident date: Apr 6, 2023
My car was sitting in driveway and not moved for 4 days. The windshield broke and cracked completely
Incident date: Mar 15, 2023
Driving approx 35 mph, hit an uneven surface on the road and experienced extreme shaking that transfered to the steering, resulting is loss of ability to steer until vehicle came to a complete stop.
Incident date: Jul 1, 2022
Driver seat headrest deployed without any accident or driving.
Incident date: Mar 28, 2023
The reverse camera works intermittently, but fails more often than it works properly. Able to reset by shutting car off and leaving door open for 90 seconds, then restarting. Works for that ignition/drive cycle but then becomes unreliable again after next startup. Car is a week old. Have not brought to dealer yet for warranty claim, however as this is a required safety system I am reporting it.
Incident date: Mar 31, 2023
On Wed, April 5th, 2023 at approximately 10:15 pm I was returning home from a class in my 2021 Chrysler Pacifica Hybrid. I was on local roads and had just transitioned from EV mode to gas mode (having used up all of my battery after about 30 miles of driving) when the car flashed the attached warning sign and I had very little power provided by my accelerator. Note that something similar to this... Read more
Incident date: Feb 6, 2023
My mustang with approximately 41,000 miles now needs a NEW engine ($8,100) because of these known issues with these EcoBoost engines. How come they are allowed to sell lemons to the American people??
Incident date: Feb 6, 2023
The contact owns a 2011 Freightliner MT-55. The contact stated while coming to a complete stop and depressing the brake pedal, the vehicle inadvertently attempted to accelerate. The message "Check Hybrid System" was displayed. The contact applied more pressure to the brake pedal and the vehicle started to jerk. The vehicle then responded as needed once coming at a complete stop. The contact stated... Read more
Incident date: Mar 31, 2023
The contact owns a 2018 Ford F-250. The contact stated while driving 60 MPH over a bump on a bridge, he lost control of the steering wheel. The contact stated no warning light was illuminated. The contact was able to continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering damper to be replaced. The vehicle was repaired... Read more
Incident date: Mar 30, 2023
I was on my way back home from work. I stopped at a red light, when my car suddenly shut off and started making a noise and then the monitor said: engine failure and power steering low. I could not move the steering wheel. Everyone was honking at me because I was in the middle of the road with the car shut off. I put the car on parking and then I was able to turn it on again. It is concerning that... Read more
Incident date: Mar 21, 2023
My daughter was driving a vehicle and she was moving to another lane in the process. Car is capable and feature with automatic emergency breaking for front collision. During entire process she didn’t take action for some reason and car collided with another vehicle. Emergency brake didn't full stop vehicle. 10s of video recording was done during the collision.
Crash
Incident date: Mar 1, 2023
The contact owns a 2017 Hyundai Tucson. The contact stated while driving approximately 60 MPH, the vehicle started driving rough and lost motive power before going into LIMP Mode. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the engine oil level was low. The contact stated that the engine oil had recently been changed. The contact also stated that vehicle ... Read more
Incident date: Mar 26, 2023
I was waiting at the traffic light and the car just shut off without any warning and it wouldn't start back up. After a few minutes a warning came on that said "battery low-start vehicle." When I tried to start the vehicle it still wouldn't start. Then all of the warnings lights were flashing on the dashboard the wipers were moving back and forth but the vehicle still wouldn't start then the car j... Read more
Incident date: Mar 20, 2023
Car was on. The original, rear camera display screen, was fully functional when the vehicle was put in reverse previously. The rear camera was always functional/ this is the first time I’ve seen this occur. The car was put in reverse but this time the rear camera screen was completely blue. I put the car in park, waited a few seconds, and then put it back in reverse; only to have the same result... Read more
Incident date: Mar 23, 2023
T275/65R18 Tire Tread Outer walls have serious cracks, separation, compromised, and unsafe
Incident date: Mar 18, 2023
When autopilot is engaged, the car randomly decelerates on the highway. This has happened multiple times. I have tried to report this to tesla but to no avail. They tell me the following: 1. They are unaware of any issue 2. Then, it is my specific car's problem and not a design issue and they will not fix it without charging me over a $1100 3. When I asked them what the issue is, they said they d... Read more
Incident date: Jun 10, 2022
The contact owns a 2016 Mercedes-Benz E400. The contact stated while reversing the Back Over Prevention camera screen was blank. There was no warning light illuminated. The vehicle was taken to the dealer and the dealer stated that no failure was found. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The contact was referred to the NHTSA Hotline to file a ... Read more
Incident date: Nov 30, 2022
The steering wheel will intermittently "stick" requiring a slight tug to release.
Incident date: Nov 30, 2022
The vehicle’s steering assist reduced, drive with care notification came on. The vehicle lost steering assist control and made it very difficult to steer. The slightest move causes a major shift in the intended direction. This is very dangerous.
Incident date: Nov 30, 2022
My 2019 has an acceleration delay issue. I have taken it in to get it checked, and Toyota says that it checks out according to their standards. However, the issue has never gone away, and I have had to learn how to drive and accommodate this severe and dangerous safety issue. When I press the acceleration pedal, there is a delay when I'm at a complete stop or in the low gears. I try to make sure t... Read more
Incident date: Mar 17, 2023
The contact owns a 2021 Jeep Wrangler. The contact stated that while operating the vehicle, the engine fan would suddenly turn on and the engine temperature gauge would rise with the message that the engine had overheated. The contact stated that during the failure the vehicle would suddenly decelerate to protect the engine. The vehicle was taken to the local dealer who indicated that the engine t... Read more
Incident date: Mar 17, 2023
The contact owns a 2014 Dodge Journey. The contact stated while driving approximately 25 MPH, he became aware that the oil pressure gauge was fluctuating and then the vehicle stalled without warning. The contact stated that the check engine warning light was illuminated. The contact stated that the oil pressure and engine stall failure had started as an intermittent failure but had become a daily ... Read more
Incident date: Mar 17, 2023
The contact owns a 2022 Jeep Wrangler. The contact stated while driving approximately 60 MPH, the vehicle experienced the death wobble while driving over bumps on the highway. No warning lights were illuminated. The contact made a local dealer aware of the failure when the vehicle was previously taken in for recall repairs; however, the failure could not be duplicated. The vehicle was not repaired... Read more
Incident date: Dec 1, 2022
The electrical system of the vehicle malfunctions regularly. When the headlights are on, the brake lights are stuck on and do not turn off, nor do they properly "activate" when braking. If the headlights are off, they work just fine. If the headlights are on, the entire dashboard lighting is prone to going haywire. On several occasions with the headlights on, the electrical system has malfunctione... Read more
Incident date: Jan 3, 2023
I have dash lights going on and off for the ABS and traction control. This is very intermitted. On two occasions I have experienced times where I had to slam on the brakes to avoid an accident. Both times the ABS failed to work causing me to come to near collision with another vehicle. One of the times this caused me to go off into a ditch. This was with slick roads and snow covered in areas. Have... Read more
Incident date: Jan 3, 2023
I have dash lights going on and off for the ABS and traction control. This is very intermitted. On two occasions I have experienced times where I had to slam on the brakes to avoid an accident. Both times the ABS failed to work causing me to come to near collision with another vehicle. One of the times this caused me to go off into a ditch. This was with slick roads and snow covered in areas. Have... Read more