Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Dec 18, 2022
Driving on highway, sunroof was closed properly and it suddenly exploded causing glass shards to fly everywhere.
Incident date: Nov 21, 2022
WHEN SOMEONE SITS IN MY PASSENGER SEAT THE SRS SYSTEM FAULTS OUT CAUSING AN ERROR CODE IN THE SRS SYSTEM. STATING AN OCS MALFUNCTION. THE ERROR CODE SAYS TO REPLACE OCS CONTROL UNIT AND SENSOR. THE SRS SYSTEM SHUTS OFF THE PASSENGER AIRBAG BECAUSE THE SENSOR DOES NOT DETECT AN OCCUPANT IN THE SEAT. I TOOK IT TO A DEALER AND THEY RAN A DIAGNOSTIC ON THE SRS SYSTEM AND CONFIRMED THE ERROR CODE. I CA... Read more
INFINITI
QX60 HYBRID
(2014) — POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Dec 14, 2022
Incident date: Nov 23, 2022
The contact owns a 2014 Infiniti QX60 Hybrid. The contact stated while driving occasionally and making a left or right turn, the wheels became stuck. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the electronic coupler assembly needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed t... Read more
Incident date: Jun 16, 2022
COMPONENTS :LATCHES/LOCK Vehicle: 2017 Infiniti Qx60 Date of incident: 6/16/2022/ Mileage 80,000 Safety concern: in the event of a crash or fire, a jammed door could delay response time and cause severe injury or death. I was placing my grandchild in the rear passenger seating area when I closed the door, drove to the local market and was unable to open the door from the inside of the cabin o... Read more
Incident date: Jun 16, 2022
COMPONENTS :LATCHES/LOCK Vehicle: 2017 Infiniti Qx60 Date of incident: 6/16/2022/ Mileage 80,000 Safety concern: in the event of a crash or fire, a jammed door could delay response time and cause severe injury or death. I was placing my grandchild in the rear passenger seating area when I closed the door, drove to the local market and was unable to open the door from the inside of the cabin o... Read more
Incident date: Oct 1, 2022
I was driving at about 65 mph on the tail end of a roughly 2 hour trip. The car shut off on me completely. Fortunately there weren't many cars on the road, so I was able to force the steering wheel - since power steering went out as well, I needed to turn the wheel forcefully - to the shoulder. The brakes worked ok, but not well, again because the engine shut off, so I was forcing the brakes and t... Read more
Incident date: Oct 1, 2022
I was driving at about 65 mph on the tail end of a roughly 2 hour trip. The car shut off on me completely. Fortunately there weren't many cars on the road, so I was able to force the steering wheel - since power steering went out as well, I needed to turn the wheel forcefully - to the shoulder. The brakes worked ok, but not well, again because the engine shut off, so I was forcing the brakes and t... Read more
Incident date: Oct 1, 2022
I was driving at about 65 mph on the tail end of a roughly 2 hour trip. The car shut off on me completely. Fortunately there weren't many cars on the road, so I was able to force the steering wheel - since power steering went out as well, I needed to turn the wheel forcefully - to the shoulder. The brakes worked ok, but not well, again because the engine shut off, so I was forcing the brakes and t... Read more
Incident date: Aug 21, 2022
Upon arrival home, my wife and son had their doors open (driver's and passenger's front doors) and were in the process of getting out the vehicle. Shortly after, the vehicle began to roll backwards down the driveway, scraping the passenger front door along my truck. My son had to run backwards to get out from between the two vehicles. He could have been knocked by the door and run over. My wife at... Read more
Crash
Incident date: Dec 2, 2022
This is the 3rd instance of my car rolling backwards down the driveway. Both the first and second instances of uncontrolled rolling happened in 2016. Only the second instance was caught on camera. I shared the video with Infiniti and was instructed to bring the car in for an inspection. I went in for the inspection in December 2016 and they reported that there were no issues (despite video evidenc... Read more
Crash
1 injured
Incident date: Dec 2, 2022
This is the 3rd instance of my car rolling backwards down the driveway. Both the first and second instances of uncontrolled rolling happened in 2016. Only the second instance was caught on camera. I shared the video with Infiniti and was instructed to bring the car in for an inspection. I went in for the inspection in December 2016 and they reported that there were no issues (despite video evidenc... Read more
Crash
1 injured
Incident date: Dec 2, 2022
This is the 3rd instance of my car rolling backwards down the driveway. Both the first and second instances of uncontrolled rolling happened in 2016. Only the second instance was caught on camera. I shared the video with Infiniti and was instructed to bring the car in for an inspection. I went in for the inspection in December 2016 and they reported that there were no issues (despite video evidenc... Read more
Crash
1 injured
Incident date: Jun 16, 2020
This report relates to NHTSA campaign ID# 10V074000 "Fuel gauge reading may be incorrect." My car has the same symptom as described in the above recall case - fuel gauge shows one-third tank of fuel remaining when the fuel tank is empty. Recall was in 2010 so my car model, 2015 Infiniti Q60 Coupe, is not listed in the recall but exhibits the same problem with a dangerous consequence of losing bot... Read more
Incident date: Jun 16, 2020
This report relates to NHTSA campaign ID# 10V074000 "Fuel gauge reading may be incorrect." My car has the same symptom as described in the above recall case - fuel gauge shows one-third tank of fuel remaining when the fuel tank is empty. Recall was in 2010 so my car model, 2015 Infiniti Q60 Coupe, is not listed in the recall but exhibits the same problem with a dangerous consequence of losing bot... Read more
Incident date: Jul 6, 2020
The air bag sensor on the passenger seat has failed and the passenger seat does not recognize even an adult person sitting on it. As a result the airbag-off light for the passenger is always on and I am afraid if the rest of the airbags are working properly due to this faulty sensor. I looked up online after my sensor failed and it seems like this is a common issue for G37 vehicles. The only optio... Read more
Incident date: Jul 6, 2020
The air bag sensor on the passenger seat has failed and the passenger seat does not recognize even an adult person sitting on it. As a result the airbag-off light for the passenger is always on and I am afraid if the rest of the airbags are working properly due to this faulty sensor. I looked up online after my sensor failed and it seems like this is a common issue for G37 vehicles. The only optio... Read more
Incident date: Nov 11, 2022
The vehicle does start after being parked overnight. This has happened on over 15+ occasions and counting. Once jump started, warning lights appear on the dash display. Already brought it in for service 2x, battery changed 1x and the battery change solution is not working. The problem is still repeating. Vehicle is being driven sufficiently daily to charge the battery, therefore this should not be... Read more
Incident date: Aug 10, 2022
On three separate occasions, the collision avoidance system activated without anything blocking it. One incident I was driving at least 35 mph thru and intersection and the car suddenly halted to a complete stop jerking myself and my 6 year old forward. The vehicle behind me had to swerve to avoid rear ending me.
Incident date: Aug 10, 2022
On three separate occasions, the collision avoidance system activated without anything blocking it. One incident I was driving at least 35 mph thru and intersection and the car suddenly halted to a complete stop jerking myself and my 6 year old forward. The vehicle behind me had to swerve to avoid rear ending me.
Incident date: Nov 1, 2022
Complete center console not working. Stuck on auto a/c with no way to defrost windshield and it was raining. No modes work, no cd, no radio, no heat, no defrost- front or rear. I have already had this happen before, replaced motherboard and it cost me 1200.00 and that was in 2011. Now it has happened again. This is very unsafe. I had my children with me and it started raining and we couldnt get th... Read more
Incident date: Nov 3, 2022
The car needed new sprockets after 105K miles. I haven't seen anyone else have this problem, so my car maybe a lemon. But just in case more people start reporting it, I just want to make sure it's on record. The dealership has no idea why they'd fail, as I have had regular, full synthetic oil changes. It's a hefty repair.
Incident date: Nov 16, 2022
I own 3 Infiniti G35's (2006, 2006, & 2007) and all 3 had this same exact problem! The fuel gauge reads a level higher than the vehicle actually has causing the cars check engine light to come on and the car runs out of gas and stalls with no notice. One time it almost caused a crash! I have replaced 2 Clusters and am now being told 3rd Infiniti cluster needs to be replaced. Obviously this is a m... Read more
Incident date: Nov 14, 2022
My dad gifted his 2009 infinity G37, which he purchased new, to my daughter. it has ~50,000 miles. One week into driving the car the air bag sign started flashing. Diagnosis indicated a B1018 error. Infinity of Escondido confirmed a failed OCS sensor for front passenger seat. Replacement cost: part $4100 bottom cushion with frame + $650 labor. Since the car has been hardly driven since origina... Read more
Incident date: Dec 22, 2021
While driving vehicle if you suddenly stop vehicle would stop, however when applying pressure to gas pedal vehicle would not move, if foot is left on pedal car would jerk and then proceed forward. Unlike other vehicle after breaking hard vehicle would move without hesitation.
Incident date: Dec 22, 2021
While driving vehicle if you suddenly stop vehicle would stop, however when applying pressure to gas pedal vehicle would not move, if foot is left on pedal car would jerk and then proceed forward. Unlike other vehicle after breaking hard vehicle would move without hesitation.
Incident date: Dec 22, 2021
While driving vehicle if you suddenly stop vehicle would stop, however when applying pressure to gas pedal vehicle would not move, if foot is left on pedal car would jerk and then proceed forward. Unlike other vehicle after breaking hard vehicle would move without hesitation.
Incident date: Dec 22, 2021
Vehicle was purchased December 2021 upon purchasing the vehicle I noticed the horn was not functioning, vehicle was taken back to dealership, they corrected the issue, then months later horn isn't functioning at all. Nor is Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, Rear Cross Traffic Warning functioning on car. The automatic rain sensor isn't working at all.
Incident date: Dec 22, 2021
Vehicle was purchased December 2021 upon purchasing the vehicle I noticed the horn was not functioning, vehicle was taken back to dealership, they corrected the issue, then months later horn isn't functioning at all. Nor is Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, Rear Cross Traffic Warning functioning on car. The automatic rain sensor isn't working at all.
Incident date: Dec 22, 2021
Vehicle was purchased December 2021 upon purchasing the vehicle I noticed the horn was not functioning, vehicle was taken back to dealership, they corrected the issue, then months later horn isn't functioning at all. Nor is Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, Rear Cross Traffic Warning functioning on car. The automatic rain sensor isn't working at all.
Incident date: Nov 11, 2022
Brought car in for any state inspection and found the front suspension crossmember to 100% rusted thru. Car failed inspection. Found out that this is a common failure on this model of infiniti. In addition replacement part is on national back order. So on top of a poorly designed part they are unable to keep them in stock.
Incident date: Nov 11, 2022
Brought car in for any state inspection and found the front suspension crossmember to 100% rusted thru. Car failed inspection. Found out that this is a common failure on this model of infiniti. In addition replacement part is on national back order. So on top of a poorly designed part they are unable to keep them in stock.
Incident date: Nov 9, 2022
The contact owns a 2017 Infiniti QX 80. The contact stated that while driving at an undetermined speed, the front passenger’s side air bag deployed without warning or impact. The driver was able to park the vehicle and after exiting the vehicle, the remaining air bags deployed. There were no reported injuries. The vehicle was towed to the local dealer but was not yet diagnosed or repaired. The m... Read more
Incident date: Oct 8, 2022
The contact owns a 2014 Infiniti QX60. The contact stated that there was a rattling noise coming from the vehicle. The contact stated that the vehicle stalled. The contact restarted the vehicle several times before the vehicle operated as needed. The contact stated that while continuing to drive the vehicle almost stalled twice more. The contact took the vehicle to the dealer who diagnosed that th... Read more
Incident date: Aug 8, 2022
The contact owns a 2013 Infiniti JX. The contact stated while coming to a stop, the contact felt the vehicle pulling to the left. The vehicle was taken to an independent mechanic who replaced both front struts, front passenger’s side control arm, the radiator, and the brakes however, the failure persisted. The mechanic also noticed that the rear subframe was rusted and had fractured. The manufac... Read more
Incident date: Aug 8, 2022
The contact owns a 2013 Infiniti JX. The contact stated while coming to a stop, the contact felt the vehicle pulling to the left. The vehicle was taken to an independent mechanic who replaced both front struts, front passenger’s side control arm, the radiator, and the brakes however, the failure persisted. The mechanic also noticed that the rear subframe was rusted and had fractured. The manufac... Read more
Incident date: Nov 6, 2022
The contact owns a 2005 Infiniti QX56. The contact stated that while driving approximately 75 MPH, the vehicle lost motive power and stalled. The vehicle was later towed to the residence where it was discovered that no fuel was present although the fuel gauge indicated that there was a quarter tank of fuel in the tank. After adding fuel, the vehicle was restarted, and the vehicle operated as desig... Read more
Incident date: Oct 27, 2022
I have an engine light on as a result of 2 bad catalytic converters that need to be replaced. The vehicle has been inspected the infinite dealer maintenance dept. This poses a safety risk of this vehicle shutting down in the midst of driving
Incident date: Oct 31, 2022
The windshield wipers quick working while in a rainstorm, more than once. They will stall out and then start again with up to a minute in between. The vehicle can be inspected before repairs. The safety of everyone in and outside the vehicle is compromised significantly, with visibility while driving on all roads and freeways. The vehicle is going into the dealer and there is a current recall aff... Read more
Incident date: Oct 23, 2022
The contact owns a 2013 Infiniti JX35. The contact stated while driving approximately 20 MPH, the vehicle was jerking as the intelligent brake assist and blind spot intervention malfunction warning lights illuminated. The contact also stated that she was unable to drive at faster speeds because the RPM would increase and remain at 5,000 RPM. Additionally, the contact stated that while she was comi... Read more
Incident date: Oct 27, 2022
I purchased a new 2008 Infiniti M-35 equipped with technology package that included navigation. My car has 74,000 miles and needs a map update. I tried to purchase from Infiniti the CD update in which I found out was discontinued in 2020. I was told to use my mobile device in which reminded Infiniti to do so would violate state law and creates a safety hazard. Considering 15 year parts availabili... Read more
Incident date: Apr 12, 2016
Been having the transmission problem when try to accelerate.
Incident date: Oct 7, 2022
The contact owns a 2007 Infiniti G35. The contact stated that while driving at various speeds, the air bag warning light intermittently illuminated. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 101,247.
Incident date: Jan 1, 2020
This car has been drifting to the right since bought causing premature tire wear which has now been 5 sets of tires in 36k miles. The front right tire always seems to blow out. Alignment has always been knocked out in within weeks. Several independent shops point to defective bushings while infiniti doesn't see the issue. This same issue was recalled for the 2016 models. I've replaced the knuckle ... Read more
Incident date: Jan 1, 2020
This car has been drifting to the right since bought causing premature tire wear which has now been 5 sets of tires in 36k miles. The front right tire always seems to blow out. Alignment has always been knocked out in within weeks. Several independent shops point to defective bushings while infiniti doesn't see the issue. This same issue was recalled for the 2016 models. I've replaced the knuckle ... Read more
Incident date: Sep 26, 2022
FIRST THE PASSENGER AIRBAG JUST STOP WORKING, THE AIRBAG LIGHT ON THE DASH WILL NOT GO OUT AND THE DISPLAY LIGHT BY THE GEAR SHIFT SAYS #2 AIRBAG NOT WORKING. SECONDLY WHILE DRIVING THE CAR I GET A SCREACHING SOUND FROM 1ST TO 2ND GEAR COMING FROM THE ENGINE. THOUGHT IT WAS MAYBE THE SENSOR ON THE BRAKES BUT NOT SURE. JUST HAD WORK DOWN ON THE CAR ABOUT 3 WEEKS AGO, THE CAR WOULD NOT COME OUT OF... Read more
Incident date: Sep 26, 2022
FIRST THE PASSENGER AIRBAG JUST STOP WORKING, THE AIRBAG LIGHT ON THE DASH WILL NOT GO OUT AND THE DISPLAY LIGHT BY THE GEAR SHIFT SAYS #2 AIRBAG NOT WORKING. SECONDLY WHILE DRIVING THE CAR I GET A SCREACHING SOUND FROM 1ST TO 2ND GEAR COMING FROM THE ENGINE. THOUGHT IT WAS MAYBE THE SENSOR ON THE BRAKES BUT NOT SURE. JUST HAD WORK DOWN ON THE CAR ABOUT 3 WEEKS AGO, THE CAR WOULD NOT COME OUT OF... Read more
Incident date: Aug 2, 2022
To whom this may concern.My vehicle middle console is completely out.My Radio no longer powers on.The A/C runs continuously however I’m unable to control any functions including my defrosts.therefore as the weather is getting colder I’m not able to activate the defrost so my front window fogs up clearing my view I’m able to utilize my wipers wisely.Last for not least my ABS Air bag light co... Read more
Incident date: Aug 2, 2022
To whom this may concern.My vehicle middle console is completely out.My Radio no longer powers on.The A/C runs continuously however I’m unable to control any functions including my defrosts.therefore as the weather is getting colder I’m not able to activate the defrost so my front window fogs up clearing my view I’m able to utilize my wipers wisely.Last for not least my ABS Air bag light co... Read more
Incident date: Sep 15, 2022
Twice while driving approximately 70 mph on the freeway, the engine shut off without warning and the service engine soon warning indicator illuminated. The vehicle coasted. There was no shoulder to pull over to. I put it in neutral and it restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the camshaft and crank sensor failed. I looked online and saw a recall fo... Read more
Incident date: Sep 15, 2022
Twice while driving approximately 70 mph on the freeway, the engine shut off without warning and the service engine soon warning indicator illuminated. The vehicle coasted. There was no shoulder to pull over to. I put it in neutral and it restarted. The vehicle was taken to an independent mechanic where it was diagnosed that the camshaft and crank sensor failed. I looked online and saw a recall fo... Read more