Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 1, 2025
I was driving the vehicle, when I started to fell a " Shuddering " sensation on acceleration. I let off the gas pedal and the Shuddering went away. A few miles down the road the check engine light came on and was flashing. I immediately pulled and shut the vehicle off. After sitting for 10 minutes I restarted the vehicle and the check engine light was no longer on, but the " Shuddering " sensation... Read more
Incident date: Jun 16, 2026
There is a sound that appears to be coming from inside the dash (confirmed by a Honda dealership). It sounds like a ball bearing rolling around in a contained environment. The sound is heard when accelerating, braking, or turning. The sound is not heard when traveling at a constant speed. My concern is that the source is a ball bearing, the ball bearing had a purpose that is no longer being met, ... Read more
Incident date: Jun 16, 2026
This vehicle has 70K miles and the fuel pump died, confirmed by Dick Smith Ford in Columbia, SC. There were no warning lights or messages via our Ford app. There were no symptoms prior to failure. The vehicle just died in the middle of the road on a train track with our family in danger. We could have been hit by cars behind us or stuck on the train track with a train approaching. We were in the m... Read more
Incident date: Jun 16, 2026
The contact owns a 2016 Toyota Prius. The contact stated that while the vehicle was on and running, the ABS and traction control warning lights illuminated, and the messages "Braking Power Low - Stop in a Safe Place”, “See Owner's Manual", "Braking Power Low - Visit the Dealer", and "ABS Malfunction - See Dealer" were displayed. The contact stated that while driving approximately 35 MPH and de... Read more
Incident date: Jun 29, 2025
The contact owns a 2010 Ford Focus. The contact stated that while leaving the parking lot and attempting to shift into reverse(R), the gear shifter failed to respond. There was no warning light illuminated. The contact stated that the vehicle was towed to the residence. The dealer was contacted to schedule an appointment to diagnose the vehicle. The manufacturer was not made aware of the failure. ... Read more
Incident date: Jun 29, 2025
The contact owns a 2021 Jeep Wrangler. The contact discovered from a news report that the vehicle might be included in NHTSA Campaign Number: 26V363000 (Steering). Upon investigation, the contact discovered that the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufactur... Read more
Incident date: Jun 29, 2025
Rear Camera no working. This Ford recall has been out for 3 years now and we still cannot get a remedy for our vehicle!
Incident date: Jun 17, 2026
The vehicle was parked in my parking garage and rolled away causing a collision. There were no warning lights indicating an issue. The vehicle is currently sitting at a shop awaiting warranty paperwork for a transmission replacement that was done last year.
Crash
Incident date: Jun 24, 2026
Michelin primacy all season 245/45r/19 102v Both rear tires cannot support the load of an rear wheel drive electric vehicle. Both tires wore through the tread at less than 20k miles. Warranty states they are good for 45k. Had to have tires replaced before they caused serious damage to the vehicle, occupants of the vehicle, or the other drivers on the road.
Incident date: Jun 24, 2026
Open recall on this vehicle [XXX] since 10/9/25. This issue has taken an unreasonable amount of time to fix This vehicle transmission issue make it unsafe to drive. Loaner vehicle has not been made available INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Apr 1, 2026
The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message "No Coolant" was displayed on the instrument panel, and there was smoke coming from outside of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The independent m... Read more
Crash
Incident date: Jun 10, 2026
A transmission fluid leak has been identified emanating from the passenger side output shaft seal, located between the transmission and the transfer case. This issue pertains to 2019–2023 Acura RDX and TLX models equipped with SH-AWD, specifically at the interface where the transmission connects to the front transfer case, which is responsible for power distribution to the rear wheels. It appear... Read more
Incident date: Jun 22, 2026
Power Transfer Unit Failure diagnosed by Safford Dodge, Jeep dealership in Fredericksburg, VA. My VIN is not showing up as part of the recall. My car is still awaiting repair.
Incident date: Jun 22, 2026
The vehicle has less than 60,000 miles. Sometimes, when it is shifted into park, the info center states that it is not in park. I have to jiggle the shift or shift it into other gears and go back to park. The shift is definitely in park when this happens.
Incident date: Jun 22, 2026
Oil cooler failed and truck was at dealer for a month over winter. Now June 20th transmission failed and there is no timeframe on the valve body. I am still making payments on this truck and no dealers have a timeframe.
Incident date: Jun 20, 2026
The A/C evaporator core failed completely on my vehicle due to a known manufacturing and design defect in this climate control system architecture. Because the system cannot hold refrigerant, the vehicle has entirely lost its moisture-removal capability. This makes it impossible to effectively defrost or defog the windshield during rain or high-humidity conditions, severely obstructing driver visi... Read more
Incident date: Jun 19, 2026
While vehicle was at dealership service department for an oil change, dealer performed FCA (Forward Camera Assist) Update recall. After leaving dealership, the vehicle displayed several warnings. "Check Emergency Stopping function", "Smart Cruise Control disabled", and "Forward Safety system limited". This never happened previously, and these safety systems became disabled within two miles after l... Read more
Incident date: Apr 3, 2026
Check engine light solid/engine failure while driving. 2018 Sonata SE purchased new in fall 2018. Around 50,000 miles started noticing oil level drop and had to add more before next scheduled change. Dealership service center said I just had to shorten the mileage between changes which didn't seem appropriate for a vehicle with 50,000 miles but I did. Continued to have oil consumption problem with... Read more
Incident date: May 1, 2026
Manufacturer Evading Safety Recall 40D (NHTSA 26V290) Despite Official Dealer Confirmation of Identical PTU Failure. What Happened: I am filing a formal non-compliance complaint against Stellantis/FCA US LLC regarding my 2019 Jeep Cherokee (VIN: [XXX]). On XXXX, my vehicle exhibited severe mechanical grinding/clicking noises from the chassis during acceleration and turning, with a permanent "Serv... Read more
Incident date: Feb 21, 2026
The contact owns a 2011 Chevrolet Malibu. The contact stated that while operating the vehicle, the ESC and traction control warning lights remained illuminated. Additionally, while the cruise control was activated and the brake pedal was depressed, the vehicle unintendedly accelerated. The contact stated that the gear shifter was able to be moved without the brake pedal being depressed. The cause ... Read more
Incident date: Feb 21, 2026
The contact owns a 2011 Chevrolet Malibu. The contact stated that while operating the vehicle, the ESC and traction control warning lights remained illuminated. Additionally, while the cruise control was activated and the brake pedal was depressed, the vehicle unintendedly accelerated. The contact stated that the gear shifter was able to be moved without the brake pedal being depressed. The cause ... Read more
Incident date: Jun 2, 2026
My 2017 Toyota Corolla is Involved in Illegal Airbags that Are A Horrible CRASH RATING F - by .Toyota of Spartanburg South Carolina in 3 Recall To the Owner of 2017 Toyota Certified Pre Owned USA Automobile The NTSA Has Multiple Auto Manufacturing Companies that Are CHINESE AIRBAGS That ARE UNSAFE AND CAN DEPLOY and HURT PASSENGERS and ALLSTATE AUTO INSURANCE WILL TEST SAFE USA AIRBAGS for My T... Read more
Incident date: Jun 2, 2026
My 2017 Toyota Corolla is Involved in Illegal Airbags that Are A Horrible CRASH RATING F - by .Toyota of Spartanburg South Carolina in 3 Recall To the Owner of 2017 Toyota Certified Pre Owned USA Automobile The NTSA Has Multiple Auto Manufacturing Companies that Are CHINESE AIRBAGS That ARE UNSAFE AND CAN DEPLOY and HURT PASSENGERS and ALLSTATE AUTO INSURANCE WILL TEST SAFE USA AIRBAGS for My T... Read more
Incident date: Jun 2, 2026
My 2017 Toyota Corolla is Involved in Illegal Airbags that Are A Horrible CRASH RATING F - by .Toyota of Spartanburg South Carolina in 3 Recall To the Owner of 2017 Toyota Certified Pre Owned USA Automobile The NTSA Has Multiple Auto Manufacturing Companies that Are CHINESE AIRBAGS That ARE UNSAFE AND CAN DEPLOY and HURT PASSENGERS and ALLSTATE AUTO INSURANCE WILL TEST SAFE USA AIRBAGS for My T... Read more
Incident date: Jun 5, 2026
Following the remedy performed under recall 24V-022, the steering continues to exhibit intermittent issues. The wheel occasionally feels suddenly heavy or resistant, with a sticky, stiff sensation that builds gradually before returning to normal. This is most noticeable at speeds between 15–25 mph while simultaneously turning, such as navigating parking lots, intersections, or slow cornering. Th... Read more
Incident date: May 3, 2026
June 8th, 2026 I was driving to work when my car began to have problems accelerating. My cars acceleration was inconsistent and would not allow for appropriate throttle response. After realizing this was not a fuel delivery problem I tried to come to a safe area to pull over in which I could not do so rounding a roundabout. After making it through the roundabout my cars acceleration was depleting... Read more
Incident date: May 3, 2026
Unresolved recalls with no remedy available 6+ months. One is sudden loss of power and a new one just listed as risk of fire. Contacted Jeep costumer service and Stellantis. Neither party offered solutions. Just continue waiting for remedy.
Incident date: May 3, 2026
Overview Over approximately six months, I reported persistent drivability concerns to Hyundai on Perryville — specifically hesitation, engine trembling, power loss on acceleration, and eventually a flashing check engine light, particularly when the engine was cold. Despite multiple dealership visits and over $1,500 in out-of-pocket expenses, the root cause was not identified until my fifth visit... Read more
Incident date: May 14, 2026
I did not have an incident yet. I was advised by my local State representative Jimmy Gordon's office. They stated were unable to help me get reimbursement for the $8000 I just paid my Kia dealer, but that I should make a complaint on this website. What happened is that I was hearing an odd noise and it was slipping. I went in thinking it was my tires and it needed alignment- so I had them replace... Read more
Incident date: May 14, 2026
Vehicle has trouble turning back on after filling with gas. The engine clicks and sometimes will not start back up without a jump. The battery has been replaced. The check engine light is on.
Incident date: May 14, 2026
On my 2026 Hyundai Tucson Limited, the HVAC touch-panel status indicators are extremely difficult to see in daylight conditions. The illuminated indicators for A/C, recirculation, vent mode selection, and heated/cooled seat levels become washed out by sunlight and reflections. From the normal driving position, the indicators are often not visible. To determine the status of HVAC functions, I must ... Read more
Incident date: May 14, 2026
In June 2025, I had the clutch recall (NHTSA 23V-116) performed on my 2019 Jeep Wrangler at AutoNation Jeep Southwest in Littleton Colorado. Prior to this recall repair, the vehicle had no transmission faults or warning lights. Following the recall work, I began experiencing a recurring 'Service Transmission' warning. On a return visit, the dealership discovered they had incorrectly reinstalled th... Read more
Incident date: May 14, 2026
10r80 transmission failure. Ford dealer told me that ford is aware of the defective components in the 10r80 pre 2022, issued guidance on what updated components they designed to replace defective ones, and never issued a recall. Said this is very common but company won’t take responsibility or assist with the $10K repair.
Incident date: May 14, 2026
Vehicle has trouble turning back on after filling with gas. The engine clicks and sometimes will not start back up without a jump. The battery has been replaced. The check engine light is on.
Incident date: May 1, 2026
See attached document for complaint.
Incident date: May 1, 2026
The transmission failed at 108,000 miles, no warning, no lights, nothing. It cost me $10,000 on a vehicle I paid $32,000 for, less than 14,000 miles earlier. Neither Ford directly or the dealership were any help. Ford customer service told me, if it was one mile less than 100,000 miles they would have replaced it at no cost. I also found many other things wrong with the vehicle that the dealers... Read more
Incident date: May 1, 2026
See attached document for complaint.
Incident date: Jun 9, 2026
The contact owns a 2016 Ford F-150. The contact received notification of NHTSA Campaign Number: 26V237000 (Power Train). The contact stated that while driving at approximately 60 MPH, the vehicle downshifted abruptly, and the power train warning light illuminated. The vehicle was steered to the side of the road and turned off. The vehicle failed to restart and was towed to the residence, where a m... Read more
Incident date: Feb 2, 2026
Repeated problems trying to turn off vehicle with a "Shift to Park" notification being displayed. It took numerous attempts each time of banging the shift lever and flicking the shift button for it finally properly turn off. Otherwise, it would continually alarm. While the milage is only 26500, it was beyond the 5 yr warranty. I was never notified of any recall notice concerning this well documen... Read more
Incident date: Feb 2, 2026
Repeated problems trying to turn off vehicle with a "Shift to Park" notification being displayed. It took numerous attempts each time of banging the shift lever and flicking the shift button for it finally properly turn off. Otherwise, it would continually alarm. While the milage is only 26500, it was beyond the 5 yr warranty. I was never notified of any recall notice concerning this well documen... Read more
Incident date: Jun 8, 2026
Multiple lights on dash same time. Auto Hold, Fwd Collision, Adaptive Cruise and ABS. Code said ABS Module faulty. Multiple Safety System affected and rendered useless.
Incident date: May 8, 2026
Had the starter & battery replaced November 2025. It’s now June 2026 and it still is having trouble starting. It will sometimes not start and then just make a clicking noise and all the lights in the dash come on and air, but engine won’t well start. Then you take foot off break, then turn it off and try again it will start. The dealership ran tests and said everything was fine. When we first ... Read more
Incident date: Apr 3, 2026
When driving, my vehicle recieved multple warning messages at the same time. The first message was that my brake was malfunctioning, and when I went to brake, the brakes did not work. Thankfully, I wasn't going too fast when this happened and I was able to bring it down to a slow and turned into a lot. I could've easily hit another vehicle or totaled my car because the brakes simply stopped work... Read more
Incident date: May 9, 2026
Jaguar Land Rover issued a safety mandate stating my vehicle is a spontaneous fire hazard and must be parked away from structures. However, JLR corporate is actively refusing to provide a safety loaner car or rental accommodation while forcing a weeks-long paperwork audit, leaving me with a known fire hazard in an active California fire zone
Incident date: Jan 19, 2026
Car engine completely shuts down at highway speeds sudden loss of throttle/power at highway speed * RPM surging or erratic behavior * dashboard/light flickering * vehicle entering limp mode or shutting down * no-start condition afterward * then the vehicle “magically” works again later * dealership unable to reproduce it * sometimes no stored codes
Incident date: Apr 29, 2022
My Jeep develops a "death wobble" whenever the vehicle goes over a bridge junction or bump at highway speeds. I have taken it to the dealer on several occasions and they have been unable to pinpoint the issue,. When my husband personally witnessed the problem and went in to complain, the dealer replaced a rear shock absorber, but the problem persists. The Jeep shakes and vibrates violently and unc... Read more
Incident date: May 8, 2026
Was changing lanes from the outside lane to middle lane, when I tried to turn the steering wheel to the right it locked and the car continued straight, crossing the left hand turn lane and it collided with another vehicle in the next lane. After the car came to a stop I again tried turning the steering wheel both Left and right and it wouldn't move. After the car was turned off and restarted the s... Read more
Crash
Incident date: May 19, 2026
The catalytic converter heat exchanger failed internally, causing coolant to leak into the exhaust system. Symptoms included white smoke from exhaust and coolant loss with no visible ground leak. This is a documented factory defect per Toyota Technical Service Bulletin T-SB-0135-19 affecting 2016-2019 Prius models. Toyota has denied warranty coverage despite the vehicle was originally bought & spe... Read more
Incident date: Mar 5, 2025
The following mandatory software update was performed on my vehicle: ECU SOFTWARE UPDATE FOR THETA II EMISSIONS IMPROVEMENT (SERVICE CAMPAIGN 9C2). After this update my vehicle drivetrain is quite erratic. In particular when the engine is cold it appears to jerk even when in Parking gear position. When cold the drivetrain experiences erratic gear shifts. This provides little confidence when drivin... Read more