Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Aug 28, 2024
The contact owns a 2007 Infiniti G35. The contact stated that the key was inoperable. The vehicle failed to move into the accessory position. The contact called a locksmith, who was unable to assist. The cylinder lock was fractured. The contact obtained a part from a junkyard. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the ignition cylinder and th... Read more
Incident date: Jan 14, 2026
See attached document for complaint.
Incident date: Jan 1, 2026
Ever since I got the vehicle transmission is trying to give out on the vehicle takes too long to shift gears, takes more rpm to shift gears
Incident date: Apr 1, 2024
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the ABS and traction control warni... Read more
Incident date: Feb 16, 2026
Randomly the MMI screens are blank. This means I have no speedometer, I cannot see my fuel level and there is no audio, such as blinker indicator.
Incident date: Jun 8, 2025
I was driving down [XXX] . I stopped at a stoplight. When the light turned green I pressed the gas to accelerate when suddenly mid intersection my transmission went out causing me to have no power. Approximately 5 minutes prior to this I did get a message about a transmission malfunction. Due to the transmission going out I was stuck in the intersection. I had it towed to a shop where they have co... Read more
Incident date: Mar 26, 2026
Exhaust small in cabin. Exhaust manifolds leaking pulling exhaust into the cabin through the climate system. When the recirculation is turned on, then the smell is not present. When the recirculation is off then the exhaust smell is strong inside the cabin. The exhaust in the cabin is causing causing respiratory problems, fatigue, eye irritation and I am concerned of passing out when driving. I fr... Read more
Incident date: Mar 26, 2026
During on driving, engine stopped 3 or 4times since Jan/2025 Last time engine stopped yesterday around 6:30pm on 3/30/2026 at [XXX] between [XXX] and [XXX] in Los Angeles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Mar 23, 2026
Rear back up camera turns on when in drive or in park and when in reverse I’ll get a blue screen that will stay on till I turn the car off
Incident date: Mar 19, 2026
Clutch release bearing/slave cylinder failed at 29,900 miles. Without warning or unusual symptoms, clutch pedal stuck to floor and was unable to shift gears without manually pulling clutch pedal up.
Incident date: Jan 14, 2023
Vehicle acting as a non conforming testing asset running in Factory Debug Mode (Unit ID: 01). This also shows and caused systemic U1000 Electrical Network Jam from an obsolete/unconfigured 2G TCU. Critical Failures: Airbags disabled showing current codes B0022-13(Left), B002A-13(Right) prove the primary curtain airbags are open/offline and won't deploy. Adaptive System Failure: Around View Monito... Read more
Incident date: Jan 14, 2023
The turn signals on my 2026 KTM 390 Adventure do not function properly. They either fail completely or work intermittently. This creates a serious safety hazard because other drivers cannot see when I am turning or changing lanes. This increases the risk of a crash, especially in traffic or low light conditions. •“Problem happens every ride” •“Problem started at miles 10 •“Dealer cou... Read more
Incident date: Jan 14, 2023
The contact owns a 2025 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
Incident date: Feb 20, 2026
At speeds of 65-75, both with the adaptive cruise control enabled and disabled, I accelerated a little bit to pick up speed and pass another vehicle. The vehicle responded initially by gaining speed, then it feels like I hit something and the front brakes lock up for 1-2 seconds and the tires start screeching from sliding, then everything resumes to normal. I was very shocked during a recent roadt... Read more
Incident date: Mar 18, 2026
The vehicle recently updated to software version P4.2.13 after this update the vehicle sporadically losses the ability to accelerate fully from a stop, it just creeps forward. When your truning onto a street from a stop, or forward at a srop sign or ligjt sometime the vehicle accelerates normally, but what seems like about 50% of the time it just creeps forward a couple seconds then takes off. Yo... Read more
Incident date: Jun 1, 2025
Hello, I am the owner of the vehicle is a 2010 Infiniti QX56. Please look into any recalls provide placement or vehicle as well. I no longer have it as a vehicle was stolen. I need I need either a reimbursement or the vehicle, but it does have recalls, and the reason why the vehicle was stolen or taken from the truckstop was because of the tire the wheels something had to do with that the reason w... Read more
Incident date: Jun 1, 2025
Hello, I am the owner of the vehicle is a 2010 Infiniti QX56. Please look into any recalls provide placement or vehicle as well. I no longer have it as a vehicle was stolen. I need I need either a reimbursement or the vehicle, but it does have recalls, and the reason why the vehicle was stolen or taken from the truckstop was because of the tire the wheels something had to do with that the reason w... Read more
Incident date: Mar 23, 2023
Since my car had about 45000 miles on the odometer, it has been producing a thick white smoke, not only upon starting the car from a cold start, but also after longer distance trips over 30 miles. After having taken it to the dealership multiple times, their response has been that they cannot recreate the problem and most likely it is from engine sludge due to not maintaining the regular oil chan... Read more
Incident date: Mar 20, 2026
The contact owns a 2024 Infiniti QX60. The vehicle was taken to the local dealer for a routine oil change, where it was discovered that the rear brake pads were worn. The request to replace the rear brake pads was declined by the contact, and the vehicle was not repaired. There were no warning lights illuminated. The manufacturer was contacted, but no assistance was provided. The failure mileage w... Read more
Incident date: Jan 12, 2026
Odometer Fraud. The contact purchased a 2018 Infiniti Q50. It was discovered that there were three separate mileage discrepancies. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 50,370; however, at the time of registration, it was discovered that the mileage had been rolled back from 54,000 to 28,630 miles. The mileage before the vehicle was purchased was 47,650.
Incident date: Feb 19, 2026
The contact owns a 2019 Infiniti QX50. The contact stated there was a grinding sound coming from the engine while driving at various speeds and while accelerating from a stop. There were no warning lights illuminated. The vehicle was taken to a dealer to be diagnosed, and it was determined that the engine mounts were fractured and needed to be replaced. The vehicle was repaired. The failure persis... Read more
Incident date: Jul 19, 2024
Unknown. This was a certified preowned vehicle that was purchased on December 18, 2024. We have had NUMEROUS issues with the car since purchase but the most concerning has been the door actuators. The front door actuators on both sides failed in less than a year from date of purchase. I was told by the dealership where it was repaired that this was a common problem and to expect the rear ones t... Read more
Incident date: Sep 9, 2025
The front passenger door latch seems to go off and say that the door is open and the alarm goes off in the car so in the middle of the night, the alarm will start ringing and then when driving in the car, it constantly beeps and says the door is open when it’s closed. Sometimes you can’t open the door.
Incident date: Sep 9, 2025
Vehicle could not detect key fob, key fob had normal operation(lock, unlock, remote start, tailgate open and close, all functional) but unable to start vehicle or power vehicle accessories. Windows opened with key fob and could not close windows, could not put vehicle in neutral, was stranded for 6 hours, unable to scan vehicle due to lack of key detection not allowing accessories to operate to at... Read more
Incident date: Sep 9, 2025
When slowing down to stop and the brake is depressed, multiple occasions where the brakes don’t catch. The car jerks forward and I am unable to engage the brakes. I have ended up in the middle of an intersection due to this. It happens frequently, and Toyota continues to brush me off.
Incident date: Mar 5, 2026
Service 4 WD warning light is on. Vehicle will not engage 4wd.
Incident date: Mar 5, 2026
I been trying to work with the manufacturer, to solve the problem, so far I only get emails and phone calls with nowhere to go, the problem starts one year after we bought the vehicle , when every warning ligth comes on the vehicle take to the dealer who's only reset the system on the car with out giving any specific reason the problem comes so often, that I learn to do it my self, since doesn't l... Read more
Incident date: Feb 2, 2026
The 3.8L Lambda II GDI V6 engine suffered catastrophic failure at approximately 102,000 miles. The root cause is excessive oil consumption documented by an independent repair shop well before the 100,000-mile powertrain warranty expired. At 81,207 miles, during a routine oil change, the mechanic checked oil level before draining and found nothing on the dipstick. Only about 3 quarts drained from a... Read more
Incident date: Feb 27, 2026
On February 27th, 2026, around 2:00 PM, while driving my 2024 Infinity QX60 on Hwy. 459 in Birmingham, AL, at approximately 70 mph in heavy traffic, the engine suddenly shut down completely and shifted into neutral without any prior warning lights, noises, or symptoms. I had great difficulty figuring out what had happened, and struggled to avoid being hit while crossing over three lanes to coast ... Read more
Incident date: Feb 27, 2026
I was out one day for lunch and my brakes stopped working on my truck. I had the truck towed after I limped home in it. The master cylinder failed at 4,200 miles causing the brakes to fail. It was replaced by the dealership.
Incident date: Feb 27, 2026
The upper radiator hose on some huge percentage of these trucks fail (mine has failed at just over 20K miles). You can check the Colorado Chevy forum, youtube, etc., et al, and find plenty of instances where this has failed. As this is the cooling system, it can cause the engine to overheat and potentially ruin the engine. The flaw seems to be an engineering issue with the rubber seal they use (in... Read more
Incident date: Mar 9, 2026
Vehicle: 2020 Subaru Ascent (Build Date: March 2020) Component: Power Train – Automatic Transmission – Hydraulic Pressure Sensor / Wiring Harness The vehicle developed a flashing "Transmission Service" warning and check engine light. It was inspected by a certified technician at Lithia Reno Subaru. Diagnostic scan identified multiple transmission-related codes including P0137, P0700, P2096, ... Read more
Incident date: Feb 9, 2026
Michelin X Green Energy Saver A/S 225 / 50 R17 94V. Treadwear 480. Temperature A Traction B Max Load 670kg, 1477lbs DOT B3 0A 08EX 3221 All 4 tires, front driver, front passenger, rear passenger and rear driver show signs of failing or premature chunking of tread wear. The tires have 29,200 miles are driven on newer paved roads to work. The tires are filled with Nitrogen. The car i... Read more
Incident date: Feb 10, 2026
The contact owns a 2015 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the message "Back Up Camera Unavailable - Contact Deal... Read more
Incident date: Feb 26, 2026
Failed part: Electronic Steering Gear Assembly. Starting January 15th 2026 this car began having steering problems, since then it has occurred 2 more times. I immediately determined this car was undrivable because it seemed to be locked but in each situation (1) I was parked along side a curb in (2) a parking lot (3) or in other non-dangerous locations. Had I been driving on a street or highway I ... Read more
Incident date: Feb 26, 2026
My 2025 Honda CRV Hybrid seems to randomly accelerate on its own. This has happened at least 4 or 5 times over the past year. At first I thought I was imagining it but then I noticed it happened again, multiple times. Each time I was NOT pressing the gas pedal nor at any time was I using cruise control. I never use the cruise control. The vehicle seems to accelerate on its on for about 3-4 s... Read more
Incident date: Jan 21, 2026
I purchased car less than 24 hours ago. Service engine light is on. Dealership ran code and say it wasn't diagnosing a problem. And engine light went off. Drove for 3 hours and then engine light came back on. When I drove the car today, I came to a stop at a stoplight and when I went to go the car would not go. Looked down and my car had been gone into emergency parking. This issue was NOT di... Read more
Incident date: Feb 19, 2026
The contact owns a 2004 Ford Expedition. The contact recently purchased the vehicle and stated that while driving at an undisclosed speed, the transmission hesitated before upshifting with the accelerator pedal depressed. Additionally, while stopped at a traffic light, the vehicle rolled backwards when the accelerator pedal was depressed before responding as needed. There was no warning light illu... Read more
Incident date: Feb 19, 2026
Mechanical. Coolant Intrusion on my 2018 Ford Fusion SE 1.5L ecobuster
Incident date: Oct 1, 2023
On multiple occasions my vehicle (2019 equinox LT) that I bought just over 30 days ago has falsely activated the forward collision feature and slammed on its own brakes followed by “service ESC” and “service brake assist” with traction control lights and stability control lights illuminating. Dealership has confirmed that 4 computer modules are out of date on programming/updates. This is a... Read more
Incident date: Dec 17, 2025
Very hard downshift of transmission caused rear wheels to break traction on icy road. Vehicle slid sideways across the road nearly going over the edge of a steep downgrade.
Incident date: Feb 16, 2026
The contact owns a 2025 Chevrolet Silverado 1500. The contact stated that the infotainment screen failed to turn off. The contact became aware that the Bluetooth had failed to remain connected. The vehicle was taken to the dealer, who diagnosed that the infotainment center had failed and needed to be replaced. The infotainment center was replaced. After having the repair completed, the contact bec... Read more
Incident date: Feb 28, 2026
My vehicle, a 2015 Ford F150. XLT 3.5 Ecoboost 4x4 SuperCrew has been downshifting intermittently while under load. This has almost caused me to wreck my truck as it has gone from 5th gear at 65 mph to suddenly 1st gear causing the rear drive axle to lock up momentarily on the freeway. This has also happened while accelerating onto the freeway where it will go from 3rd or 4th gear under hard accel... Read more
Incident date: Feb 28, 2026
Shortly after purchasing the vehicle, I began experiencing serious performance issues. While driving, the vehicle suddenly lost power, would not accelerate properly, and warning lights appeared on the dashboard. The vehicle eventually shut off while in operation. The vehicle was inspected by a dealership, which initially stated there were no issues. However, the problem continued and worsened. Th... Read more
Incident date: Feb 28, 2026
Shortly after purchasing the vehicle, I began experiencing serious performance issues. While driving, the vehicle suddenly lost power, would not accelerate properly, and warning lights appeared on the dashboard. The vehicle eventually shut off while in operation. The vehicle was inspected by a dealership, which initially stated there were no issues. However, the problem continued and worsened. Th... Read more
Incident date: Feb 13, 2026
My car started shaking as I was on the interstate headed to Orlando I decided to turn around and go back home I tried putting gas in the car and the gas was shooting back out I was literally a hour away from home so as I’m driving back home the back seat flew off causing my niece to fly from the back seat half way to the front the dealership said I have to pay for my own rental they can’t give... Read more
Incident date: Feb 19, 2026
Odometer Fraud. The contact purchased a 2014 Nissan Sentra. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. However, the seller had an LLC. At the time of purchase, the mileage was 96,642. It was later discovered that the mileage on the title was 229,347 on January 6, 2026. When the vehicle was registered in Florida, the mileage was 96,642 on Februa... Read more
Incident date: Dec 10, 2025
The contact owns a 2008 Chevrolet HHR. The contact stated that the key was stuck in the ignition switch and failed to release. Additionally, the TPMS warning light was illuminated. The vehicle was towed to the local dealer, who confirmed that the key was stuck and needed to be broken, and any damages would be at the owner's expense. The vehicle was not repaired. The contact received notification o... Read more