Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jun 16, 2023
Vehicle is switching to mud and sand mode on its own, which according to a quick google search is a common electrical problem. Possible cause listed by other drivers is a roof rail leak. Upon inspection I see water stains on the inside of my headliner where the roof rails sit. So confirmed roof rail leak. I have not yet had this looked at to learn the full extent of the damage.
Incident date: Jan 2, 2023
The contact owns a 2020 Ford Escape. The contact stated that the driver's side hinge had fractured. The contact stated that there were three holes in the door. While opening and closing the door, there was an abnormal popping sound heard. Additionally, the window failed to roll down completely. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnos... Read more
Incident date: Jan 2, 2023
The contact owns a 2020 Chevrolet Traverse. The contact stated while driving 35 MPH, the vehicle stalled. The contact stated that the service engine warning light was illuminated. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The contact had experienced the failure several times. The manufacturer had not be... Read more
Incident date: Jun 1, 2022
Each time service was required my car had suddenly stopped running without any acceleration. The start engine button would not work. Each time car was towed to Serra Hyundai. At no time, was there any mentioning of needing a new engine or engine replacement. The service dates: 01/05/2023, 01/14/2023, and 04/14/2023. My last non acceleration occurred on night of June 4, 2023. It could have been tr... Read more
Incident date: Jun 1, 2022
Each time service was required my car had suddenly stopped running without any acceleration. The start engine button would not work. Each time car was towed to Serra Hyundai. At no time, was there any mentioning of needing a new engine or engine replacement. The service dates: 01/05/2023, 01/14/2023, and 04/14/2023. My last non acceleration occurred on night of June 4, 2023. It could have been tr... Read more
Incident date: Jun 13, 2023
Windshield wipers quit working. I can hear something, but blades don't move. I see the 2014-15 have a recall.
Incident date: Dec 15, 2022
The contact owns a 2010 Toyota Prius. The contact stated that while driving at an undisclosed speed, the ABS warning light and two other unknown warning lights illuminated. The contact stated that the brake pedal went to the floorboard while depressed. Additionally, the contact stated that while self-inspecting the vehicle, he became aware that there was no brake fluid in the brake fluid reservoir... Read more
Incident date: Jun 7, 2023
Subaru Forester 2016. Sitting at red light with foot on brake. Car lunged forward. Was able to brake and stop it however it did continue to acceletate briefly.
Incident date: Apr 9, 2023
I have driven this vehicle approximately 28,000 miles. I am the original (and only) owner. When using the cruise control the car will break suddenly and aggressively for no apparent reason on the open road. This has happened more than a dozen times. I cannot say what percentage of my driving is done with adaptive cruise control functioning but I would suspect well less than 30% of the 28K miles. O... Read more
Incident date: Apr 9, 2023
(1) PASSENGER seat airbag status light has been and still is intermittent. This fact is documented with dated pics attached. (4/4/23 and 8/6/23) (2) When the passenger airbag light is off, the airbag will not deploy putting my wife at serious risk. (She is the usual occupant at 98 lbs and 5ft 3inch) (3) Problem/issue has been observed and confirmed by local dealer. (4) Manufacturer has bee... Read more
Incident date: Apr 9, 2023
my jeeps (2020 4door wrangler unlimited sport JL) VIN does not come back to any recalls on the NHTSA but it has the old aluminum steering gear part# (P68250506AE) and needs to be replaced by the new part# (68507569AA) and a EHPS software eopdate per TSB 08-003-21 REV. A. some dealers are not honoring the TSB if the VIN does not come back to a recall. this issues causes unsafe steering wander and ... Read more
Incident date: May 14, 2023
Started months ago on the highway, now in the streets too. Press the gas, car goes then suddenly loses power. Going at 60 mph on highway, car suddenly starts to go slow, and pressing the gas doesn't move the car not even a mile higher. Semi trucks begin to honk horns at you. Afraid now to take highway again. Soon as I exit highway, press the gas and the car doesn't want to shift, almost as if it g... Read more
Incident date: Jun 6, 2023
The touch-screen display, sometimes called the infotainment center, is blank and does not turn on. This prevents me from using any of the cars cameras to monitor for collision purposes. Dealership has no idea what the problem is.
Incident date: Jun 5, 2023
Engine repair light keeps coming on RAV4 HYBRID SMELL OF GASOLINE is present at times NOISES LIKE GRINDING OR SCRAPING from WHAT SOUNDS LIKE UNDER the CAR WHEN BRAKING AND akso WHEN accelerating
Incident date: Jun 5, 2023
Engine repair light keeps coming on RAV4 HYBRID SMELL OF GASOLINE is present at times NOISES LIKE GRINDING OR SCRAPING from WHAT SOUNDS LIKE UNDER the CAR WHEN BRAKING AND akso WHEN accelerating
Incident date: Jun 5, 2023
I noticed around 97k miles that car just died as I turned left out of a parking lot at low speed. Thought nothing of it at first maybe I hit the keys with my knee. Then it happened again at 101k and recurred consistantly always within 1000 miles of an oil change at the scheduled interval in the manual. Then at 117k it did it again but when I started the car it developed a loud knock. I got the car... Read more
Incident date: Jun 2, 2023
The contact owns a 2022 Toyota Highlander equipped with Continental Tires, Tire Line: Alenza Sport A/S, Tire Size: 235/55/R20, DOT Number: 1W28AALA12522. The contact received notification of NHTSA Campaign Number: 22T021000 (Tires) however, the part to do the recall repair was not available. Several unknown dealers were contacted and confirmed that the parts were not yet available for the recall r... Read more
Incident date: Jun 2, 2023
The contact owns a 2017 BMW 320I. The contact stated that while starting the vehicle, the contact stated that there was white smoke coming from the exhaust tip. The contact related the failure to Technical Service Bulletin: SI B11 11 16 (N20 Engine Oil Feed Line to The Turbo Charger). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made awar... Read more
Incident date: Mar 1, 2023
There is a severe acceleration issue happening with this vehicle. When ibling for to long or stop/go traffic, the acceleration of the vehicle disappears and seems to ride with little mobility. The rpms will sky rocket, yet the car will not move fast at all. It's gotten quite scary crossing two lanes of traffic from a stoplight. There is an attached doc from the manufacturer communications section... Read more
Incident date: Mar 1, 2023
when i got the car my speakers were out and the brakes were bad i been to the nissan dealership to get my recall fix but they always tell me they don’t have the parts I don’t drive the vehicle anymore after I found out about the recall two years after I purchased the vehicle it’s putting me in my family at risk because I was driving a recall safety hazard vehicle for years without me knowing
Incident date: Mar 1, 2023
The contact owns a 2016 Kia Sedona. The contact stated that while driving approximately 35 MPH, the passenger’s side sliding door failed to lock and opened. The door ajar warning light was illuminated. The contact had to manually close the door. The vehicle was taken to the local dealer where an unknown diagnosis was provided. The vehicle was repaired but the failure recurred. The manufacturer w... Read more
Incident date: May 9, 2023
LDW, FCW, brake, ABS, etc. lights flashing. After much research it appears this is a known problem that affects thousands of Honda vehicles. I have found that the VSA Module is responsible- the solenoid is bad. This part needs to be replaced but is on back order with an unknown date when it will be available. Honda has been aware of this problem for many years!! This is a safety issue and is unsa... Read more
Incident date: May 9, 2023
Vehicle is experiencing the same issue for recall 15A, NHTSA Campaign Number 23V058000. The instrument panel no longer adjusts its lighting, and remains extremely dim at all times. This is especially detrimental during the hours of daylight. Vehicle is a 2022 Jeep Compass, similar to those under recall 15A, and is not currently listed for the recall. FCA refused to take the complaint until a deale... Read more
Incident date: May 9, 2023
Vehicle is experiencing the same issue for recall 15A, NHTSA Campaign Number 23V058000. The instrument panel no longer adjusts its lighting, and remains extremely dim at all times. This is especially detrimental during the hours of daylight. Vehicle is a 2022 Jeep Compass, similar to those under recall 15A, and is not currently listed for the recall. FCA refused to take the complaint until a deale... Read more
Incident date: Jan 30, 2023
Rear brake lights do not properly come on in certain driving modes (i-pedal). The lights will only turn on if you completely release the accelerator pedal. The problem is, that you can significantly reduce your speed down to a stop without ever fully releasing the accelerator all the way.
Incident date: Nov 14, 2022
Sensors randomly come on dash such as seatbelt that beeps even with the seatbelt on. Or the parking break light in which there has been a couple cases where it made the car turn off while rolling and engages parking break all on its on. It is ridiculous something needs to happen to get this issue fixed
Incident date: Jan 20, 2023
I was involved In an accident, where the vehicle went into a ditch ( the ditch is deeper than 5 feet) and hit all the front and passenger side of the vehicle and only the steering wheel and legs of the driver airbags deployed, no other airbag deployed not the curtain airbag, not the front passenger. NON, ONLY DRIVERS LEG AND STERLING WHEEL.
Crash
3 injured
Incident date: Apr 11, 2023
The contact owned a 2019 Toyota Camry. The contact stated that while his son was driving approximately 56 mph, the accelerator pedal was released but the vehicle continued forward. The brake pedal was applied but it failed to respond and stop the vehicle. The driver attempted to avoid other vehicles and drove into a tree line. There were no warning lights illuminated. The air bags did not deplo... Read more
Crash
2 injured
Incident date: Mar 16, 2023
The contact owns a Holt industries Deluxe Manual Fluid Extractor and Dispenser Unit. The contact received recall notification of the NHTSA Campaign Number: 23E006000 (Equipment) however, the parts to do the recall repair were not yet available. The dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a rea... Read more
Incident date: May 10, 2023
The auto leveling system caught fire. The RV was a total loss. The system was properly powered down at last use.
Fire
Incident date: May 11, 2023
2019 Chrysler Pacifica Limited 4/15/23- Uconnect radio failed to do over the air update. Since that failure the electrical system in the car has now caused the car to be non functional and intermittent. All the safety features stopped and warning lights came on stating service transmission so the car was brought to Chrysler dealership. Dealership has replicated the problem and now had the car ... Read more
Incident date: May 1, 2023
Front subframe rusted out due to salt corrosion and as Kentucky is not listed as a Salt belt state the recall notice went unsent and the consumer was not advised nor were service locations.
Incident date: May 1, 2023
Warped cylinder head (right side) causing cylinder misfires and loss of power; loss of coolant. Engine could have hydrolocked while driving. Check engine/P0303 code shown 17May2023 Dealer inspected 18May2023 and found warped cylinder head. Engine: 3.6L V6 24V VVT Engine with ESS; engine origin Mexico. 2018 vehicle with 69,000 miles odometer.
Incident date: Jan 2, 2023
My car got hot and just stopped on me crazy and I just had work done on my rotates and brakes.
Incident date: Apr 12, 2023
While I was driving my BMW X1 1 to 3 weeks ago, frontal collision warning malfunction, pedestrian alert and request service flashed. It was a distraction and not safe. When My husband brought it to the dealership, they were not certain how to fix it. They took a video while doing diagnostic. The right bumper is pop out a little bit because it got hooked to a protruding rod in a concrete parking bl... Read more
Incident date: May 12, 2023
After coming to a complete stop every time, the Auto Start/Stop kicks in and when it is time to accelerate the Jeep stalls, takes itself out of drive, lights start flashing, radio goes off, and windshield wipers start going. After getting through the disorientation of everything happening and cars honking at you or jamming on breaks to not hit you; one will need to re-step on the break, put the ve... Read more
Incident date: May 12, 2023
After coming to a complete stop every time, the Auto Start/Stop kicks in and when it is time to accelerate the Jeep stalls, takes itself out of drive, lights start flashing, radio goes off, and windshield wipers start going. After getting through the disorientation of everything happening and cars honking at you or jamming on breaks to not hit you; one will need to re-step on the break, put the ve... Read more
Incident date: May 8, 2023
The contact owns a 2015 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart after several attempts. The contact stated that several unknown warning lights were illuminated. The VIN was included in NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic). The vehicle was towed to a local dealer, where it... Read more
Incident date: May 15, 2023
When coming to a stop and the engine idle stop is activated the car will sometimes die. The car will then need to be shifted into park after a complete reset of the system in order to start. Very dangerous.
INFINITI
QX50
(2020) - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
May 15, 2023
Incident date: May 15, 2023
We received a recall notice for our KIA Optima to get the software upgrade to restrict operation of the vehicle without a key. We took the car to the dealership on 5/5/2023 for the recall and picked it up on 5/5/2023 from the dealership at 3:30pm. On 5/8/2023 our car was stolen out of our driveway. It was recovered on 5/12/2023 by our local police dept. and it was stolen by using a USB cord and s... Read more
Crash
Incident date: May 15, 2023
We received a recall notice for our KIA Optima to get the software upgrade to restrict operation of the vehicle without a key. We took the car to the dealership on 5/5/2023 for the recall and picked it up on 5/5/2023 from the dealership at 3:30pm. On 5/8/2023 our car was stolen out of our driveway. It was recovered on 5/12/2023 by our local police dept. and it was stolen by using a USB cord and s... Read more
Crash
INFINITI
Q50 HYBRID
(2014) - POWER TRAIN
May 12, 2023
Incident date: Mar 12, 2023
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
INFINITI
Q50 HYBRID
(2014) - ENGINE
May 12, 2023
Incident date: Mar 12, 2023
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
Incident date: Nov 30, 2022
The steering wheel was no longer operable(loss control of vehicle) We were turning into a gas station to purchase gas and the steering wheel failed I was able to miss the car at the pump next to the one I was attempting to park at. I purchased this vehicle 3/10/2023 I was not aware of any recalls or anything until tonight. I did not have any lights on indicating an issue but I had been reaching ou... Read more
Incident date: May 5, 2023
The contact owns a 2019 Jeep Compass. The contact stated that on several occasions while driving approximately 75 MPH, the vehicle inadvertently decelerated to approximately 45 MPH for approximately 3 seconds, hesitated, and then stalled. The contact stated that before the vehicle stalled, the coolant temperature warning light illuminated. The vehicle was taken to the dealer where it was diagnosed... Read more
Incident date: May 5, 2023
My personal owned 2019 Cherokee has a bubbling/delamination issue with the infotainment screen. Screen has bubbles which obstructs the view for using reverse. The screen has visible obstructions which could render view and cause a crash, serious bodily harm, or death. This has been a ongoing issue with these screens and needs to be addressed before there is a death.
Incident date: May 1, 2023
The contact owns a 2015 Tesla Model S. The contact stated that the center display screen became inoperable. The contact stated that the defroster, exterior lights, back-up camera and radio were inoperable. The contact stated that the vehicle occasionally stalled. The vehicle was taken to the local dealer where it was diagnosed and determined that the center display screen needed to be replaced. Th... Read more
Incident date: May 3, 2023
The contact owns a 1999 Isuzu Rodeo. The contact stated that after he started the vehicle, the horn started to sound independently. The contact stated that he had to temporarily remove the fuse for the horn from the steering wheel. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the air bag needed to be replaced. The vehicle was not ... Read more
Incident date: May 3, 2023
The contact owns a 1999 Isuzu Rodeo. The contact stated that after he started the vehicle, the horn started to sound independently. The contact stated that he had to temporarily remove the fuse for the horn from the steering wheel. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the air bag needed to be replaced. The vehicle was not ... Read more
Incident date: Mar 12, 2023
Steering feels stuck and requires extra force to move while driving. This issue started little more than a year ago, but initially, it seemed like a very minor thing; but now its getting worse. Initially, I called the dealer and showed him the recall notice no. C2N, P2O (enclosed). Dealer said my VIN no. cars were not affected by the recall notice. I would beg to disagree.