Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Dec 30, 2022
ABS SERVICE BRAKE MESSAGE APPEARS AND CLEARS. THIS LAST 20 MILE TRIP IT WENT OFF OVER 20 TIMES.
Incident date: Feb 1, 2023
I was driving on the interstate at 75 miles per hour. The back window literally exploded. There was a very loud boom. Upon pulling over, I discovered that the window had shattered. Part of the glass fell down inside the car. We were not going under an overpass and did not hit anything that would have caused the glass to suddenly shatter. Acura has issued a Technical Service Bulletin (TSB) ... Read more
Incident date: Feb 4, 2023
My 2015 Kia soul engine light won't stay off so I'm trying to see if it's under warranty or recall so I can get it fixed or trade it in. Please somebody contact as soon as possible. [XXX] [XXX] is my name INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Jan 25, 2023
CONSUMER STATES THAT THE HEADLIGHTS ON NEW VEHICLES ARE BLINDING AND DANGEROUS.
Incident date: Jan 27, 2023
The contact owned a 2013 Ford Escape. The contact stated that the vehicle was taken to a local dealer for the repair of three previously unknown recalls. The vehicle was repaired; however, the contact stated that while parked, the front of the vehicle caught on fire. The fire department extinguished the flames and determined the origin of the fire came from the engine compartment. A fire departmen... Read more
Fire
Incident date: Feb 1, 2023
Electronic steering locks are failing in these cars at an alarming rate. When it fails, the car will be stranded or if driving the car will completely lock the steering and take away control from the driver. This is a safety issue that Mercedes should be recalling and fixing because it will take people's lives away. Mercedes is aware of this issue but is failing to recall it and considering it as ... Read more
Incident date: Aug 29, 2022
Rear main seal failed when car sat outside for several hours at work at cold temperatures. Possible frozen or clogged PVC valve. Blew oil all over Highway. Before found and causing hazardous road conditions.
Incident date: Jan 31, 2023
The alternator went out for the third time The car just died going down the highway The problem was confirmed by the dealership no warning lights at all We had the recall done once then I had to repair it and now it's out again
Incident date: Jan 27, 2023
Knocking sounds started happening when turning steering wheel. Confirmed by independent mechanic and Rodman Ford dealership to need power steering rack/electric motor. Recall for this problem on other 2015 Ford fusions but my VIN is not included. I have been told this is a serious safety issue and it should be covered.
Incident date: Jan 27, 2023
The contact called on behalf of a client who owns a 2010 Mazda Mazda6. The contact stated that the steering wheel failed to operate as designed and the vehicle was pulling either to the left or the right. The vehicle was diagnosed that the rear passenger’s side cross member was rusted and needed to be replaced. The dealer was notified of the failure and the contact was advised that the rear cros... Read more
Incident date: Jan 27, 2023
The contact owns a 2002 Ford Windstar. The contact received notification of NHTSA Campaign Number: 10V385000 (Suspension) and 11V030000 (Structure) however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issu... Read more
Incident date: Jan 27, 2023
The backup camera flashes intermittently. Sometimes the backup camera will work, sometimes the Ford Sync screen goes black and a message pops up stating "Backup camera not available, please contact the Ford dealership" and sometimes the Ford Sync screen will remain as it looks when driving forward. It is currently a recall for 2020 and 2021 models. The problem has been reported to Ford and a case... Read more
Incident date: Jan 27, 2023
The contact owns a 2018 GMC Canyon. The contact stated that on various occasions while driving approximately 70 MPH, the vehicle was shaking. There was no warning light illuminated. The vehicle was taken to several independent mechanics; however, the mechanics were unable to duplicate the failure. The tires were and balanced. The contact stated that the failure was reoccurred. The contact stated t... Read more
Incident date: Jan 27, 2023
Question #1: Power Window Circuit. No voltage found in circuit. The rubber protective cover to the electrical connector of the power window circuit was not fully on. Because of that large amounts of corrosion was discovered on both the body and door harness sides of connector. Extended warranty WILL NOT cover corrosion. Therefore, the consumer is forced to pay thousands of dollars out of pocket t... Read more
Incident date: Jan 27, 2023
Car just stalls or cuts out and loses power. Dealership says it’s not pulling any codes.
Incident date: Jan 26, 2023
The contact owns a 2014 Ford F-150. The contact stated while reversing out of a parking space, the Back Over Prevention camera failed to display an image, causing the vehicle to crash into another vehicle. The other vehicle was damaged. There was no injury sustained. A Police report was not filed. The vehicle was not diagnosed. The manufacturer was contacted and stated that the vehicle was not und... Read more
Crash
Incident date: Jan 7, 2023
My car has been at the first dealership (Brewbaker Dodge, Montgomery, Ala.) on November 11, 2020. I got the car back March of 2021. The problem of misfires on cylinder 1 side, hesitation when proceeding from a red light, and stalling out. The problem continued so; I took it to another dealership (Stiver Dodge, Prattville, Ala.) in August 2021. I was given the car back in February 2022 stating to m... Read more
Incident date: Dec 3, 2022
Coolant overflow thruogh the repirator and that coolant drop in the computer of the transmition, and don't let the car star or turn off bucouse ther no comunication, end, and I think is a manufactuere defect
Incident date: Oct 11, 2022
Muffler and exhaust pipes have gotten rusted. I only have 37k miles on it. Is this a defect from manufacturer? I have many other cars but not rust over 100k miles.
Incident date: Jan 17, 2023
The vehicle has had a transmission replaced, a transfer case replaced, and the problem still exists and is considered normal. When the vehicle is going through the gears, you hear gear-shifting noises and a shudder.
Incident date: Jan 7, 2023
The car seat straps come undone from the back causing the straps to become loose or completely come out.
Incident date: Jan 7, 2023
January 22, 2023, When I cranked my 2013 Ram 1500 truck the Power Steering warning light came on and my steering wheel was locked. It would not turn left or right. I am so glad I was not on the road when this malfunction occurred. I checked all fuses associated with the power steering and all were good. After speaking with a mechanic the parts I need is not available until mid-February and cost e... Read more
Incident date: Jan 7, 2023
Sunroof drain failure causing rain water from the outside of the vehicle to enter the interior flooding the passenger side going from the front seats to the back seats. Due to the sunroof drain defect, the flooding of the interior causes the water to get into the body control module impacting the electronics which can result in numerous failures in the vehicle making it dangerous to drive. There... Read more
Incident date: Jan 23, 2023
Sometimes when i go to come to a stop, my truck stalls, engages the parking brake and shift itself into park. this happens before the truck comes to a complete stop and has happened at least half a dozen times. The check engine light has stayed on after a re-start of the vehicle and when this happens the charging light comes on also. Safety was put at risk because this could very easily cause a co... Read more
Incident date: Jan 23, 2023
The contact's uncle owns a 2011 Ford Fusion. The contact stated that while his uncle was driving at highway speeds, the power steering assist failed, with the traction control and power steering assist messages displayed. The contact stated that his uncle used excessive force to steer the vehicle off to the shoulder; however, the power steering assist returned, causing him to over correct the stee... Read more
Incident date: Sep 26, 2022
Front Camera Fault & Pre-Collision Assist Not Available Error messages since August 2022 around the time after a recall for windshield reglue.
Incident date: Sep 1, 2022
I have had my 2017 Tuscan a month shy of 2 years. Kept up with oil changes. No oil spots on the cement where I park. Had just had an oil change a few weeks prior in fact. I had loss of power. My car wouldnt accelerate so I took it to Bradford Towing in Haverhill Ma and they looked at it and even put in a camera to see the damage. A bearing in the engine blew a whole through a piston causing an oil... Read more
Incident date: Sep 1, 2022
Clutch failure. Shuttering and caused vehicle to lose acceleration and rpm did not match speed. Yes the problem was confirmed by the dealer. Yes the problem is KNOWN to the manufacture and vehicles are still on the road and sold and used. Check engine light came on with the event and stayed on.
Incident date: Sep 1, 2022
While enrooted to work my vehicle just shut off unexpectedly. I had the vehicle towed to nearest mechanic shop and they could not find out why my vehicle stopped, then the vehicle started back up and I drove the vehicle home. A few days later on my way to work again, my vehicle would not start at all. I had AAA come out to try and start the vehicle thinking that it was a dead battery, but I was to... Read more
Incident date: Jan 11, 2023
When entering the vehicle, the touchscreen does not turn on. The vehicle can be operated but without the touchscreen on, the speedometer is not available. I believe this to be a safety issue.
Incident date: Jan 11, 2023
When entering the vehicle, the touchscreen does not turn on. The vehicle can be operated but without the touchscreen on, the speedometer is not available. I believe this to be a safety issue.
Incident date: Jan 9, 2023
The Recall z50/ 22V544 has been outstanding for the tailamp since August 2022 and still has no remedy.
Incident date: May 1, 2022
I purchased the vehicles from Duffy's Auto in Auburn Washington. After the first week of signing the paperwork I noticed a problem with the transmission that was significant. I brought it into the dealership and spoke to Tim Duffy owner of Duffy's Auto. He took it in and went for a test drive and said to me quote "your transmission is shot". "I hope you got the power train warranty on your loan". ... Read more
Incident date: Sep 4, 2022
My 2017 Mustang Convertible gave no warning to suddenly have no access to the trunk. The key fob doesn't open it. The inside button does not work. The seat doesn't fold down. There is no actual key hole to use. I am woman almost 70 years old. What if I have a flat tire? Everything I need for a flat tire is in the trunk. My first Aid kit is on the trunk. This is a serious problem and a poor desig... Read more
Incident date: Nov 22, 2022
At random the Steering assist reduce, traction control disabled, stability, control, disable, regenerative breaking reduced. Wipers are affected during these error messages. The car is trying to get me killed!! On different days, all those errors are gone and the car drives normal. Suspect this is a software defect and can be very dangerous. Seems like something got reset after the car is turne... Read more
Incident date: Nov 22, 2022
The contact owns a 2018 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution dis... Read more
Incident date: Jan 9, 2023
Car would not start one morning. The battery was replaced about a month ago. Had a mechanic come and check and had error code P0016. The mechanic ran through what he could but he could not get it started and suggested we tow to a shop. We towed the vehicle to the nearby Chevy dealership. They stated the engine failed and will need to be replaced and was quoted 6500-8000 to replace. This car is onl... Read more
Incident date: Jan 2, 2023
I starting hearing a grinding noise coming from engine couple of weeks ago. Took it to the Infinity dealership for a diagnostic test. The mechanic stated “ timing chains were found to be stretched and metal was worn.” This is the same issue which prompted the recall of 2011-2013 QX56 models. However, I did not own my vehicle during the recall period.
Incident date: Jan 6, 2023
2021 INFINITI QX80. CONSUMER WRITES IN REGARD TO REAR TURN SIGNALS BEING TO LOW ON VEHICLE CAUSING SAFETY CONCERNS.
Incident date: Nov 1, 2022
Single owner G37 sedan diagnosed with error code B1018 after reporting a flashing passenger air bag light that suddenly came on. Service provider unbolted seat, disconnected occupant sensor component, cleaned all connections, reconnected and secured so that connector couldn't move. Tried to erase code but unable to do do. Was told I would need a new bottom seat cushion and frame at a cost of ap... Read more
Incident date: Dec 31, 2022
The contact owns a 2012 Infiniti M37. The contact stated that upon taking the vehicle to an independent mechanic for an oil change, she was informed that the radiator pressure O-ring was leaking coolant. The independent mechanic diagnosed that the radiator needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was ... Read more
Incident date: Dec 18, 2022
Known issue by Infiniti. Front (driver's side) headlight main bulb shorted out. Condensation "traveled" in the the assembly, but did not vent out. Replacement bulbs do not resolve the issue. The first time it happened, it occurred in December 2017 and was replaced by Infinity of Lynnwood (that was also the last month of the warranty). Now, the same one shorted out again at the end of December 2022... Read more
Incident date: Jan 1, 2023
Rear subframe cradle failed on new years day while family was in vehicle and attempted to stop at red light. Rear trailing arm mount was fully rotted and snapped off while braking for red light and fully occupied vehicle. Luckily the brake line wasn't pinched and we walked away. Purchased this vehicle with 8k miles certified used amd waited for this color combo and package to be available, owned a... Read more
Incident date: Dec 27, 2022
The airbag control module failed on this car which has under 25000 miles on it. The airbag would not have deployed if the car was in an accident and insurance claims would have been void so we had no choice but to immediately replace the module at a cost of over $2,000. The dealer inspected and confirmed that this was the case (and also that they have seen it happen on other Infinity's). The warni... Read more
Incident date: Jul 1, 2022
The contact owns a 2016 Infiniti QX60. The contact stated that while the vehicle was parked outside, she noticed there was water leaking through the sunroof onto the floor of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the sunroof drain tubes needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contac... Read more
Incident date: Oct 28, 2022
The contact owns a 2022 Infiniti QX60. The contact stated that while driving above 60 MPH, the driver's side mirror would vibrate, impairing visibility of surrounding vehicles. Additionally, the contact stated that the failure also occurred while driving on rough or bumpy road surfaces. The vehicle was taken to the local dealer however, the failure could not be duplicated. The contact notified a s... Read more
Incident date: Oct 28, 2022
The contact owns a 2022 Infiniti QX60. The contact stated that while driving above 60 MPH, the driver's side mirror would vibrate, impairing visibility of surrounding vehicles. Additionally, the contact stated that the failure also occurred while driving on rough or bumpy road surfaces. The vehicle was taken to the local dealer however, the failure could not be duplicated. The contact notified a s... Read more
Incident date: Dec 23, 2022
My drivers side door lock actuator does not allow the drivers door to be opened if its below 30 degrees Fahrenheit. We just got a bomb cyclone bringing snow and for the second winter in a row (new actuator installed last winter for same complaint) my actuator has failed. I di not know what is going on with infiniti’s parts but every person i know who has newer infiniti has to get their actuator ... Read more
Incident date: Dec 20, 2022
Infiniti Hyman Bros failed to complete my infiniti qx60 2017 in a timely manner. Appointment made for 2 months. Waited 2 hrs in house for repair to be made and was told the parts are not available.
Incident date: Dec 20, 2022
I purchased a 2023 Infiniti QX60 3 months ago. This morning, one of the seatbelts pulled completely out when buckling up. The belt was frayed at the end as if it had been cut over a period of time. Had we been in an accident over the last month, that belt would not have protected the passenger in that seat. I'm concerned that if this happened on my brand new car, it could be an issue on other ... Read more