Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Mar 31, 2023
I went to an oil change service center to get a tire rotation on my 2017 Ford Escape. They told me that they could NOT remove the tires for rotation because the lug nuts were swollen, which is a known issue. I had just had the Ford dealership put on new tires about 8 months before that and they never told me about a defect with the lug nuts or when or how to get them replaced. Now I have way per... Read more
Incident date: Mar 21, 2023
My jeep has been at the dealership for a year prior to this. On February 21,2023 I gave them a list of a weird smell in my cabin, broken, and missing parts. I was sent an email on the ‘March 14, 2023 saying my jeep was fixed and ready I went in on March 17, 2023 to pick up my jeep, from what I could see the broken pieces were repaired. I got in proceeded to drive, after I went maybe 16 miles one... Read more
Incident date: Mar 1, 2023
The contact owns a 2022 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact... Read more
Incident date: Mar 26, 2023
Upon startup power steering was disabled and the console message "power steering available service required". Blind spot detection and lane departure also showed as in-op. Wheel was very hard to turn. After traveling a few hundred feet I determined that the car was not safe to drive. After two vehicle restarts the problem cleared. If this happened at speed, in traffic, a serious accident is lik... Read more
Incident date: Mar 20, 2023
Car was on. The original, rear camera display screen, was fully functional when the vehicle was put in reverse previously. The rear camera was always functional/ this is the first time I’ve seen this occur. The car was put in reverse but this time the rear camera screen was completely blue. I put the car in park, waited a few seconds, and then put it back in reverse; only to have the same result... Read more
Incident date: Mar 23, 2023
The contact owns a 2002 Mercedes-Benz SLK320. The contact stated while driving 55 MPH, the vehicle failed to accelerate as it went into Limp mode. Several warning lights were illuminated. The contact stated that he had replaced the spark plugs and the accelerator pedal; however, the failure persisted, and the engine was misfiring. The vehicle was taken to an independent mechanic, where it was diag... Read more
Incident date: Mar 18, 2023
Auto wiper not functioning properly heavy rain with low speed wiping and full blast with light rain
Incident date: Jun 10, 2022
When operating the vehicle the steering will suddenly without warning go from power steering to a very stiff steering which someone of limited upper body strength would have great difficulty maintaining control of the vehicle. Vehicle was taken to a dealer who advised the problem was electrical and replaced the battery. Steering has failed twice since then in less than 100 miles.
Incident date: Nov 30, 2022
My 2019 has an acceleration delay issue. I have taken it in to get it checked, and Toyota says that it checks out according to their standards. However, the issue has never gone away, and I have had to learn how to drive and accommodate this severe and dangerous safety issue. When I press the acceleration pedal, there is a delay when I'm at a complete stop or in the low gears. I try to make sure t... Read more
Incident date: Nov 30, 2022
My 2019 has an acceleration delay issue. I have taken it in to get it checked, and Toyota says that it checks out according to their standards. However, the issue has never gone away, and I have had to learn how to drive and accommodate this severe and dangerous safety issue. When I press the acceleration pedal, there is a delay when I'm at a complete stop or in the low gears. I try to make sure t... Read more
Incident date: Nov 30, 2022
Engine, Electrical power has gone out at 6 months. After purchase. Break down on interstate. Vehicle dealership: ONEAUTOSALESORLANDO
Incident date: Mar 17, 2023
The contact owns a 2022 Jeep Wrangler. The contact stated while driving approximately 60 MPH, the vehicle experienced the death wobble while driving over bumps on the highway. No warning lights were illuminated. The contact made a local dealer aware of the failure when the vehicle was previously taken in for recall repairs; however, the failure could not be duplicated. The vehicle was not repaired... Read more
Incident date: Mar 17, 2023
Takata recall. The contact owns a 2015 Volkswagen Beetle Convertible. The contact received notification of NHTSA Campaign Number: 22V945000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. T... Read more
Incident date: Mar 17, 2023
When tempature is hot outside or if I sit in idle for a while in traffic, car starts skipping, stalling and shuts off. I’ve already taken it to two dealerships to be fixed and spent thousands of dollars and it starts doing it again in a few months.
Incident date: Dec 1, 2022
Brake lines blew open while driving
Incident date: Mar 1, 2023
Transmission failed when driving 70 on a highway.
Incident date: Jan 3, 2023
Windshield cracks from a very small pebble. The whole driver side. Windshield is defective. Has not been inspected yet.
Incident date: Jan 3, 2023
My vehicle has under 70,000 miles. A few weeks ago it keep stopping. This is what the Kia dealer is telling me : INTERNAL ROD BEARING FAILURE METAL IN OIL CAR IS KNOCKING AND WONT STAY RUNNING DUE TO OIL CONTROL VALVES BEING AFFECTED BY METAL IN OIL. I feel as a customer this is a bad engine and now I am being asked to pay about $5700 to replace an engine. I bought this car about almost two years ... Read more
Incident date: Jan 3, 2023
forward collision light came on for fours hours display blinks on and off press buttons on display or open various apps on smart phone and music stops playing wireless DVD player doesn't come on or work The electronics in the suv is faulty and not perdicable
Incident date: Mar 13, 2023
Takata recall. The contact owns a 2015 Volkswagen Beetle. The contact received notification of NHTSA Campaign Number: 22V945000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact... Read more
Incident date: Mar 8, 2023
The upper spring loaded fuel cap spring broke falling down into the fueling area. I believe it is constitutes a safety issue when fueling, trying to get the pump nozzle in to the fuel in area to fill the tank. My worry is a spark with this broken unit in there, May cause an explosion, and injuries
Incident date: Feb 15, 2023
While driving 40-50mph, my 2023 QX60 malfunctioned sensing the car was in a front end collision forcefully stopping the car. The force was so strong that I thought a large truck hit me from behind. After realizing I was not in an accident, the dashboard was lit up with malfunction warnings. I was 5 miles from my local Infinity dealership when this occurred. I was able to drive straight to the dea... Read more
1 injured
Incident date: Mar 9, 2023
vehicle has porous block and lead to engine failure. many other VR30DDTT engine equipped vehicles are having the same issue some are being replace and others are not. this needs to be a major concern for nissan/infiniti as they are a fantastic brand but some of the customers of these vehicles are being left high and dry with no options
Incident date: Mar 9, 2023
The front windshield spontaneously cracked, beginning from the bottom of the windshield at the de-icer on the passenger side and propagated up and across the windshield toward the driver's side. No evidence of a strike or outside damage which caused the crack is evident. The obstruction to my view is hazardous on the roadway as the crack continues to spread. This issue has been well documented in ... Read more
Incident date: Feb 14, 2023
Component failure- Water Pump , causing extensive repairs. Car shut down while driving . I have estimate from independent service center. No inspection by manufacture on my particular vehicle, but a class action lawsuit was filed in February 2022 for another individual. Warnings didn’t appear until vehicle started to shut down.
Incident date: Feb 15, 2023
Hello, My 2015 Grom has a recall and it was never done according to the Vin number. What can I do?
Incident date: Feb 15, 2023
On two separate occasions when driving, my vehicle slammed on the brakes by itself with no obstructions or vehicles in front of me. When it happens the instrument cluster says brake. Luckily no one was behind me or I would have been rear-ended.
Incident date: Feb 8, 2023
I purchased a new 2023 Infinity QX60 in Nov. of 2022. I had the vehicle for less than 2 months when the dashboard lit up with a shifter warning/malfunction while driving my kids to school on 2-8-23. I pulled over and stopped the vehicle to see what was going on. A shifter malfunction warning displayed. I was able to put the car in park but unable to put the shifter back in drive. After numerous t... Read more
Incident date: Feb 8, 2023
They EyeSight continuously disables. Dealership cannot find any codes or issues with it. They say it is the weather, dirty windshield, clouds. It has been happening since week 3 of ownership. I clean the windshield all the time, there is no clouds. I have another Subaru with EyeSight and it doesn’t disable like this one. 90% of the time the system disables itself as soon as I turn it on.
Incident date: Feb 8, 2023
They EyeSight continuously disables. Dealership cannot find any codes or issues with it. They say it is the weather, dirty windshield, clouds. It has been happening since week 3 of ownership. I clean the windshield all the time, there is no clouds. I have another Subaru with EyeSight and it doesn’t disable like this one. 90% of the time the system disables itself as soon as I turn it on.
Incident date: Mar 31, 2021
The high beams quite working
Incident date: Feb 28, 2023
Steering assist reduced, drive with caution message displayed. Steering wheel sticks when turning. Apparently caused by a faulty thermostat and/or temperature sensor. Had both replaced several months ago. however, both the message and symptoms have returned.
Incident date: Feb 28, 2023
Steering assist reduced, drive with caution message displayed. Steering wheel sticks when turning. Apparently caused by a faulty thermostat and/or temperature sensor. Had both replaced several months ago. however, both the message and symptoms have returned.
Incident date: Jan 12, 2023
The contact owns a 2019 Nissan Kicks. The contact stated while driving various speeds, the vehicle lost motive power and stalled without warning. After restarting the vehicle, the vehicle eventually operated as designed. The contact indicated that the failure had occurred on eight different occasion and each time the vehicle was either driven or towed to the local dealer. Each time the service cen... Read more
Incident date: Jan 12, 2023
While driving on the street, my car’s brakes were suddenly inoperative. The parking brake light and a brake system warning light were illuminated on my dash just as I went to use the pedal. (“Check brake system”). Despite pressing the pedal to the floor, I was unable to get the car to slow down at all. I was approaching a red light and had to shift the car into neutral, then use my parking b... Read more
Incident date: Jan 12, 2023
Full system fault on the center stack display. The unit turns off completely and/or resets continuously. The rear parking camera, audio, navigation, etc. is affected when this issue occurs.
Incident date: Jun 1, 2022
Fuel gauge provides false inaccurate reading, resulting in stranded situation when fuel runs out. Toyota is aware is issue and has only issued a TSB for limited years when the problem is more wide spread. My daughter has been stranded several times.
Incident date: Feb 20, 2022
I get "phantom braking" on average about every 2-3 hours of highway driving with cruise control enabled. All of a sudden without any road obstructions or vehicles ahead, the car will suddenly break hard even at highway speeds. Sometimes it happens when I approach an underpass or get to a section where the pavement is darker than before.
Incident date: Feb 6, 2023
While driving on the freeway at 60-70 mph, in 20 degree weather at night, the engine suddenly, and without warning, stopped. A dash error message showed instructions to put the car in park and push the start / run button. The van was still traveling at a high rate of speed while the message stayed up and the van had to be carefully maneuvered through traffic, across multiple lanes to the next exit... Read more
Incident date: Feb 17, 2023
My sun visor came off when I went to put it down while I was driving which almost led to a car accident on the highway. The one in my passenger side is doing the same thing.
Incident date: Feb 1, 2023
The glass windshield of my 2020 Hyundai Venue SEL began cracking in two different locations obstructing my view while driving. I was not able to locate any chips from road debris in the cracks. They both start from the frame of the vehicle. I’ve seen other reports of 2020 models with the same windshield issue that appears to be a quality issue of the windshield.
Incident date: Feb 17, 2023
Car stops when turning a corner. When turning it back on, it moves slow and it might have power to move but then it goes slow. The battery will drain quickly and the it stops all together. It's like the engine just goes out.
Incident date: Feb 17, 2023
My sun visor came off when I went to put it down while I was driving which almost led to a car accident on the highway. The one in my passenger side is doing the same thing.
Incident date: Feb 6, 2023
The car was being driven on a normal day and while in gear and driven the car stalled and would no longer shift automatic. The car will not come out of 3rd gear. Took the car to repair shop and was told is a known issue with this model and even the transmission or transmission valve body needs replacement. Infinite will not issue recall and I have reach out to corporate on the issue the repair wan... Read more
Incident date: Feb 6, 2023
The contact owns a 2012 Toyota Prius. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the ABS module software needed to be updated. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,000.
Incident date: Jan 2, 2023
I have been keeping up with regular repairs and oil changes on my vehicle; so I was surprised when the oil light flashed once or twice in the past week, specifically when I took a turn tightly. The oil was low when I checked it so I added a quart and didn't think much of it except "I should get into a shop soon and have that checked out." Two days later, my RPMs red-lined past 6-7k and the car w... Read more
Incident date: Feb 6, 2023
The contact owns a 2018 Ford Explorer. The contact stated the rearview camera screen was blue and inoperable. The contact stated the “Camera not Available” warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rearview camera to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The fa... Read more
Incident date: Feb 9, 2023
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed and making a right turn, another vehicle crashed into the front driver's side of the vehicle. The air bags did not deploy. The contact sustained whiplash and neck pain. The contact had not sought medical attention. The contact stated that upon attempting to open the front driver's door, the door failed to... Read more
Crash
1 injured
Incident date: Feb 9, 2023
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed and making a right turn, another vehicle crashed into the front driver's side of the vehicle. The air bags did not deploy. The contact sustained whiplash and neck pain. The contact had not sought medical attention. The contact stated that upon attempting to open the front driver's door, the door failed to... Read more
Crash
1 injured
Incident date: Jun 30, 2022
At the top 2 wiper speeds, the windshield wipers will slow down to speeds where I am unable to see. It’s extremely dangerous, especially at faster driving speeds.