Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Feb 1, 2023
Projector lights in headlamp assembly go out and moisture gets into headlamp causing poor visibility after sundown or poor weather. General Motors Case Number: 9-10416199921
Incident date: Aug 19, 2023
The contact owns a 2019 Ford F-150. The contact stated while starting the vehicle, the vehicle made an abnormal loud rattling sound. There was no warning light illuminated. The contact stated that the failure recurred while starting the vehicle after the vehicle had been parked and turned off for a long while. The contact stated that he received a notice of Ford Campaign Number: 21B10, which he re... Read more
Incident date: Aug 24, 2023
The contact owns a 2017 Kia Optima. The contact stated while driving 40 MPH, the "Check High beam Assist System" and "Check Lane Departure System" messages were displayed. The Forward Collision Avoidance warning light and an unknown warning light were illuminated. The contact stated that the failure had been recurring while starting the vehicle. The vehicle was taken to the dealer, where it was di... Read more
Incident date: Aug 24, 2023
Death wobble started at 55 mph, with no warning. No warning lights and no warning codes were found. Death wobble started a second time at 70 mph with the same results. This is the third time that this has occurred. Vehicle has never been off road, is a complete factory stock vehicle, with proper tire rotation schedule based on manufacture and dealership service department.
Incident date: Aug 24, 2023
Power steering went out thankfully I was pulling in my driveway during a heavy rain and it just went out completely
Incident date: Jul 11, 2023
Power steering failed for unknown reason. Operating the vehicle without functional steering made turning through traffic dangerous. The vehicle is now at the Tesla service center for diagnosis.
Incident date: Jul 11, 2023
•What component or system failed or malfunctioned, and is it available for inspection upon request? Amplifier is in failure. There is no sound. This is a very common problem with Lexus. It is available for inspection upon request. •How was your safety or the safety of others put at risk? (1)Navigation and Directions – Navigation is working properly, but no sound coming out from navigation. ... Read more
Incident date: Jul 11, 2023
I get error (check power steering now) I've replaced tie rods sway bars steering column and I still have message steering is locked
Incident date: Aug 18, 2023
As I was driving down the highway in the rain, my check engine light came on and I was unable to accelerate my vehicle over 30mph and the speedometer stopped working. I was turning onto the road I live on, so I was able to make it home. I then shut my car off and turned it back on about 5 minutes later, and that issue was no longer happening. I had an upcoming appointment for an oil change at a Ki... Read more
Incident date: Aug 18, 2023
I want to bring to your attn something I feel is quite hazardous, but is no longer a worry for me. I have a new Lincoln Corsair, top trim, with Blue cruise self driving. I found I could set the cruise for a certain speed, say 48mph, and several min later the vehicle would suddenly accelerate, at times to 70 mph. No one a the dealership had a clue. The chief mechanic took it for a drive. He " could... Read more
Incident date: Jul 30, 2023
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 60 MPH, the vehicle decelerated while the accelerator pedal was depressed. The contact stated that he was able to veer the vehicle off the road and shift into park(P). The contact stated that he turned off and restarted the vehicle and shifted into drive(D) and then depressed the accelerator pedal how... Read more
Incident date: Jul 30, 2023
The engine maintenance light came on to visit the dealer. It's because of the Coolant Bypass Valve.
Incident date: Aug 1, 2023
The contact owns a 2023 Toyota Tundra. The contact received notification of NHTSA Campaign Number: (PENDING); Manufacturer Recall Number: 23TB09 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was mad... Read more
Incident date: Mar 10, 2023
The transmission failed on our 2019 Subaru Touring Ascent. Also, the Bluetooth brake system for pulling our trailer was losing electrical contact as it wobbled on and off. We tried to remedy this blue tooth situation before our last journey with the Camping World dealership who sold us the trailer, but it still was not connecting properly . We were put at risk and others were put at risk because ... Read more
Incident date: Mar 10, 2023
The transmission failed on our 2019 Subaru Touring Ascent. Also, the Bluetooth brake system for pulling our trailer was losing electrical contact as it wobbled on and off. We tried to remedy this blue tooth situation before our last journey with the Camping World dealership who sold us the trailer, but it still was not connecting properly . We were put at risk and others were put at risk because ... Read more
Incident date: Mar 10, 2023
On multiple occasions driving at slow speeds and parallel parking, the steering wheel locked and I was unable to turn the car. This has occurred numerous times and I am very concerned about my safety as this is extremely hazardous. I am aware that this, power steering failure, is a known issue. Please advise.
Incident date: Aug 2, 2023
The contact owns a 2022 Ford Escape Hybrid. The contact stated that the driver's side door was making an abnormal clunking noise. Additionally, the window failed to roll up or down as designed. While driving at an undisclosed speed, the vehicle stalled. The EVAP system warning light was illuminated. Additionally, the brake pedal went down to the floor. The vehicle was taken to the local dealer but... Read more
Incident date: Jul 15, 2023
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made ... Read more
Incident date: Aug 9, 2023
Windshield cracks very easily, causing visability issues. I have replaced it twice in 6 months, with no known impact
Incident date: Aug 8, 2023
The daytime running light is out only on driver side
Incident date: Aug 7, 2023
What component or system failed or malfunctioned, and is it available for inspection upon request? Fuel tank rubber gasket failed How was your safety or the safety of others put at risk? Leaks large amount of fuel and can cause a fire or explosion Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufac... Read more
Incident date: Aug 7, 2023
Severely rusted out and corroded front subframe, only noticed it on accident very recently, and my car is the last year of a generation that was recalled for this very issue within the Salt Belt- I live right at the bottom outskirts of the Salt Belt in NKY, and my car is the only year not recalled for subframe corrosion. It's bad and I'm freaked out and can't afford it unless I figure out how to ... Read more
Incident date: Aug 7, 2023
Severely rusted out and corroded front subframe, only noticed it on accident very recently, and my car is the last year of a generation that was recalled for this very issue within the Salt Belt- I live right at the bottom outskirts of the Salt Belt in NKY, and my car is the only year not recalled for subframe corrosion. It's bad and I'm freaked out and can't afford it unless I figure out how to ... Read more
Incident date: Jun 2, 2023
The steering wheel on my 2023 Tesla Model Y, brand new with only 800 miles on it, kept on locking up out of nowhere, in the middle of the drive, and even on the highway, posing a major safety concern for me and everyone driving around me. My safety was put at risk since I could not steer my vehicle off the road and into a safe area, posing a risk-prone of a severe accident through rear-ending. ... Read more
Incident date: Jun 2, 2023
The contact owns a 2022 Jeep Grand Cherokee. The contact stated that after driving the vehicle for approximately one hour, there was a knocking sound coming from the front of the vehicle. A knocking sound was heard while depressing the brake pedal. The contact stated that the sound ceased after shifting to park. The cause of the failure was not yet determined. The contact stated that the failure h... Read more
Incident date: Jul 23, 2023
For the past two years, I have been taking my Honda pilot to a Honda dealership, complaining of the auto shut off feature. I will come to a stop at a stop sign or stop light. The car would do the auto shut off and when I lift my foot from the break for the car to start again, it won’t. The car will have its lights lit up, but I won’t be unable to turn the vehicle on. I will then have to turn t... Read more
Incident date: Jul 5, 2022
I was driving on the highway, operating vehicle at posted speed limit, traveling about 70mph when vehicle experienced complete power loss for a short duration of time. All electrical off, loss of braking, loss of power steering. Power subsequently returned and vehicle resumed normal operation. This is not the first time this has occurred, but this episode has me concerned since I was driving on th... Read more
Incident date: Jul 5, 2022
I was driving on the highway, operating vehicle at posted speed limit, traveling about 70mph when vehicle experienced complete power loss for a short duration of time. All electrical off, loss of braking, loss of power steering. Power subsequently returned and vehicle resumed normal operation. This is not the first time this has occurred, but this episode has me concerned since I was driving on th... Read more
Incident date: Aug 16, 2022
2020 Honda Accord Sport 19,000 miles, driving slowly in neighborhood, automatic brake system engaged and slammed the car to a stop without cause. No obstacles no other vehicle. I have an apt for dealership to inspect. I discovered this has been reported by other owners when I researched online The consumer stated that they are no comfortable driving the car since Honda cannot identify the issue w... Read more
Incident date: Aug 16, 2022
Since the recall was first issued on March 14, 2022, I contacted the local dealer 5 times (4 in person during normal maintenance and one by phone) to address the recall. Issues have happened continuously and the latest was on July 22nd, 2023. The dealer is: Joe Cooper Ford of Edmond - 600 W Memorial Rd, Oklahoma City, OK 73114 - Phone: (405) 475-9000 Every time they stated they do not have the p... Read more
Incident date: Jul 20, 2023
The balmar regulator/ 2nd alternator is failing and presenting a fire hazard based off of Winnebago’s own reports and other owners who have experienced fires to their Ekkos. Because of this we have had to spend a considerable amount of money getting another safe charger option (dc - dc charger wired properly and safely unlike winnebagos 2nd alternator/balmar regulator) from the primary alterna... Read more
Incident date: Jul 20, 2023
The balmar regulator/ 2nd alternator is failing and presenting a fire hazard based off of Winnebago’s own reports and other owners who have experienced fires to their Ekkos. Because of this we have had to spend a considerable amount of money getting another safe charger option (dc - dc charger wired properly and safely unlike winnebagos 2nd alternator/balmar regulator) from the primary alterna... Read more
Incident date: Jul 26, 2023
The contact's company owns a 2018 Ford Transit Connect. The contact stated that while an employee was driving at 30 MPH, the rear driver side sliding door unintendedly opened. The employee could not shut the door due to a defective latch. The contact stated that a zip tie was used to secure the door. The vehicle was not diagnosed or repaired. The manufacturer nor the dealer had been notified of th... Read more
Incident date: May 9, 2023
The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part... Read more
Incident date: May 10, 2023
Ambient temp was 100 degrees for reference. Had been driving about 5 hours. Went to stop and had no power assist for brakes. This continued for at least 20 miles. Stopped and confirmed vac hose was connected. I tried to remove vac hose to check for vac at booster but was afraid I might break the part. Electrical plug at vac hose booster connection was secure. Continued driving and it began to ... Read more
Incident date: May 10, 2023
My engine was burning oil, I was/ am up to date with my oil changes. The oil suddenly kept being dirty. My car broke down twice. One time oil was shooting out of the top of my engine and it was smoking. Hyundai claimed it was neglect and only accepted my paper copy of oil changes but not the ones on my debit card statement.
Incident date: Jul 25, 2023
Bought my 2020 Honda Civic si at 48 k miles. Noticed mild clutch slip and vibration on the shift knob. Dealership states I don't know how to drive manual transmission. I've driven manual transmission for 18 years. I'm not stupid. Dealership states it's wear and tear and not part of the warranty. My window motor auto feature does not work. Bluetooth connectivity issues. Collision braking system ac... Read more
Incident date: Jul 25, 2023
Smiths auto Canton ohio told me they sold it to me with no problems but the locks are going out it has a dent in the side that's getting worse. I had to buy breaks and a new starter twice.
Incident date: Jul 23, 2023
The contact owns a 2017 Ford Explorer. The contact stated while driving 65-70 MPH, the engine seized. The contact was able to veer to the side of the roadway. The contact stated that upon attempting to restart the vehicle, the message "No Oil Pressure" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the head gasket was blown, causing coolant and oil to mix. The deal... Read more
Incident date: Jul 23, 2023
Vehicle receives service electronic brake system. HCU and ABS module seem to be the issue. Cannot drive more than 20 mph without message saying service is needed. It is constant up to 80 mph. Vehicle is parked due to safety reasons.
Incident date: Jul 23, 2023
Vehicle receives service electronic brake system. HCU and ABS module seem to be the issue. Cannot drive more than 20 mph without message saying service is needed. It is constant up to 80 mph. Vehicle is parked due to safety reasons.
Incident date: Jul 24, 2023
On 7/23 my family experience a very horrific event. While traveling on a road at approximately 35 mph our rear passenger window exploded. The explosion was unexpected and dangerously unsafe. There was debri of broken glass all over our bodies , hair, clothing and inside our vehicle. Luckily our family was not injured. Since then our family has really questioned the safety of your vehicles after le... Read more
Incident date: Jul 24, 2023
On 7/23 my family experience a very horrific event. While traveling on a road at approximately 35 mph our rear passenger window exploded. The explosion was unexpected and dangerously unsafe. There was debri of broken glass all over our bodies , hair, clothing and inside our vehicle. Luckily our family was not injured. Since then our family has really questioned the safety of your vehicles after le... Read more
Incident date: Jul 24, 2023
illuminated check engine and oil pressure warning lights with stalling at higher speeds. Last incident car stalled on freeway while driving up a steep grade. This incident put me at risk for injury due to the traffic and location incident. Afterwards when starting the car again there would be a severe shaking and excessive smoke coming from engine and exhaust pipe. I initially had a mechanic from... Read more
Incident date: Apr 1, 2023
2017 Ford F150 with defective intake manifold Recurrent issue with this 5.0L engine and no replacement part available. Ford is behind thousands requests for this part and is releasing 6/day. My truck purchased new is undriveable and unrepairable. There should at least be a recall for this vehicle.
Incident date: Apr 1, 2023
The contact owns a 2018 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufact... Read more
Incident date: Nov 16, 2022
12-volt battery is not being properly charged while driving. once resulting in loss of power while moving (thankfully still in our driveway) requiring a jump start, and twice when parked which forced us to have to break into (airbag the door) the vehicle to get the trunk open and jump start. It seems to lose 12-volt battery charge if not driving for a few days requiring us to leave it unlocked i... Read more
Incident date: Nov 16, 2022
The contact owns a 2023 Kia Sorento. The contact stated that while driving at an undisclosed speed, the brakes spontaneously engaged. The brake warning light was illuminated. The contact stated there was no other vehicles nearby when the failure occurred on several occasions. Additionally, the sunroof was deactivated due to the software being disconnected spontaneously. The vehicle was taken to th... Read more
Incident date: Nov 16, 2022
The contact owns a 2023 Kia Sorento. The contact stated that while driving at an undisclosed speed, the brakes spontaneously engaged. The brake warning light was illuminated. The contact stated there was no other vehicles nearby when the failure occurred on several occasions. Additionally, the sunroof was deactivated due to the software being disconnected spontaneously. The vehicle was taken to th... Read more
Incident date: Jul 1, 2021
Vehicle shifts into neutral when driving down the road and then dies. There is no rhyme or reason to it. Sometimes it does it everyday, sometimes it doesn't do it for 6 days. Seems to happen within 3 to 7 miles of driving the vehicle. Took to Jeep dealer to see if they could figure it out. Over a month later and $1000.00 Jeep dealer replaced the PCM Pin (?) and checked wiring. Picked u... Read more