Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: May 1, 2023
Engine cylinder head cracks open due to bad design where turbo puts too much weight and vibration resukting in coolant leaking out of engine. Mazda has a bulletin out for this issue and I took it to a Mazda dealer for repair. They confirmed this was the issue.
Incident date: Jan 2, 2023
My windshield has cracked - huge lines running across the windshield including the driver's side - three times in 2.5 years necessitating I pay out of pocket to replace the windshield each time. I will now need to get my fourth windshield in less than 3 years of having a brand new car. Though I have been told that it was "outside influence" such as a rock, I did not see or hear a rock hit the wind... Read more
Incident date: Apr 12, 2023
Vehicle began smoking on highway. No check engine or indicator of any fault codes. No previous coolant or oil leaks, or fuel leaks appeared to be visible or of issue. Vehicle had to be pulled over on side of highway as smoke began to became increasing with darker color from the engine bay, then making its way into the inner cabin Of the vehicle. Within a minute the full engine and front end of... Read more
Fire
Incident date: May 12, 2023
The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle would stall as the RPMs would surge and the vehicle would fail to accelerate upon depression of the accelerator pedal. The contact stated that her check The contact called two dealers and was informed by both engine had only appeared once on the instrument panel. dealers that her vehic... Read more
Incident date: May 12, 2023
On March 22, 2023 at approximately 10:15 am CDT, while heading south on Interstate 310 in Kenner, Louisiana, the passenger side windshield molding flew off the car while traveling just over 60 mph. I was coming out of a curve from exiting I-10W onto I-310. Not sure if it hit another vehicle as there were other vehicles in general area at the time, but did not see exactly where part landed. The ... Read more
Incident date: May 8, 2023
I have been trying to take care of this urgent safety recall since February 2023. The local dealership (4520 Shelbyville Rd, Louisville, KY 40207) keeps telling me that they don't have a "loaner" care to provide to me while my vehicle is being repaired. I am a single father with 7 year old and primary care giver to 77 year old mother with Alzheimers, I must have a replacement car while mine is bei... Read more
Incident date: May 15, 2023
We received a recall notice for our KIA Optima to get the software upgrade to restrict operation of the vehicle without a key. We took the car to the dealership on 5/5/2023 for the recall and picked it up on 5/5/2023 from the dealership at 3:30pm. On 5/8/2023 our car was stolen out of our driveway. It was recovered on 5/12/2023 by our local police dept. and it was stolen by using a USB cord and s... Read more
Crash
Incident date: May 15, 2023
Uncontrollable wobble in the front end that starts after 50mph. I have seen many other online comments about this, and they are saying Jeep cannot fix it. This is absolute fatality waiting to happen. This needs to be addressed immediately before someone dies, if it hasn't already happened. This issue goes back quite a number of years. There has not been a recall on this and I cannot believe that. ... Read more
Incident date: May 15, 2023
I was going 70 miles an hour on a highway with no cars around me. When the car suddenly breaks and beeped. It was very dangerous. I was in the center lane of a 3 Lane Highway with no one around.
Incident date: Nov 30, 2022
UNKNOWN, squeaking in rear when going over bumps and uneven roads
INFINITI
Q50 HYBRID
(2014) — ELECTRICAL SYSTEM
May 12, 2023
Incident date: Mar 12, 2023
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
INFINITI
Q50 HYBRID
(2014) — BACK OVER PREVENTION
May 12, 2023
Incident date: Mar 12, 2023
The contact owns a 2019 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had... Read more
Incident date: May 5, 2023
The contact owns a 2019 Jeep Compass. The contact stated that on several occasions while driving approximately 75 MPH, the vehicle inadvertently decelerated to approximately 45 MPH for approximately 3 seconds, hesitated, and then stalled. The contact stated that before the vehicle stalled, the coolant temperature warning light illuminated. The vehicle was taken to the dealer where it was diagnosed... Read more
Incident date: May 5, 2023
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image turned black, blue or gray while reversing. The contact stated that the failure occurred increasingly. The messages "Reverse Brake Assist Not Available -... Read more
Incident date: May 1, 2023
The contact owns a 2019 Ram 1500. The contact stated that while driving at slower speeds and attempting to accelerate, the transmission would erroneously shift to neutral with the message "Shift to park(P) and back to drive(D)" was displayed. After shifting to the park and back to the drive, the vehicle operated normally. The cause of the failure was not yet determined. The manufacturer and local ... Read more
Incident date: May 3, 2023
The contact owns a 2016 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V337000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconn... Read more
Incident date: May 3, 2023
The contact owns a 2023 Mercedes C300. The contact stated that while traveling over a pedestrian crosswalk, the emergency braking mode was engaged. The accelerator pedal was applied but the vehicle failed to accelerate. The vehicle went into restricted mode. A Hyundai Elantra crashed into the rear of the vehicle. The driver in the Hyundai stated that the brake lights were not illuminated. Ther... Read more
Crash
1 injured
Incident date: Mar 12, 2023
I was in a broadside collision. The front end of my car collided with the side of another car. I was going approximately 30-35 mph at time of impact. I had my seat belt on. The airbags failed to deploy and seat belt did not lock resulting in being thrown forward and impacting the steering wheel. The car sustained severe frontal damage and is a total loss from the insurance company. The car has be... Read more
Crash
1 injured
Incident date: Mar 12, 2023
I was in a broadside collision. The front end of my car collided with the side of another car. I was going approximately 30-35 mph at time of impact. I had my seat belt on. The airbags failed to deploy and seat belt did not lock resulting in being thrown forward and impacting the steering wheel. The car sustained severe frontal damage and is a total loss from the insurance company. The car has be... Read more
Crash
1 injured
Incident date: Apr 29, 2023
Car drove with no key for 16 miles down the highway. Two keys were confirmed that they were at our house and not in the vehicle. Spouse realized no key was present after going to Target and trying to start the vehicle to return home. The key was initially about 25 feet away in our laundry room (away from garage). Failure of push-start button initially.
Incident date: Apr 26, 2023
I was driving at night when both of my lower beam headlights went out at the exact same time. My high beams work but not the low beams and it wasn't a blown fuse. Also, my engine has been consuming 2 quarts of oil every 1,000 miles since it hit roughly 58,000 miles. The excessive oil consumption started about 2,000 miles before my next oil change was due. The oil indicator light never came on... Read more
Incident date: Apr 26, 2023
The contact owns a 2009 Kia Sorento. The contact stated while her daughter was driving approximately 15 MPH, she activated the windshield wipers and the radio, and the vehicle started to stall. The contact stated that her daughter saw the TPMS, and check engine warning lights were illuminated. The contact's daughter drove the vehicle back to the residence. The contact’s husband attempted to dupl... Read more
Incident date: Apr 5, 2023
After intermittent starting and car dying for no reason, the engine completely died while driving on highway. I filed a claim with Hyundai as part of Theta Engine settlement. I had the engine replaced at my expense, they will not cover. It is now burning oil at an alarming rate. This is dangerous and has happened to many many HYUNDAI/KIA owners as part of this engine problem.
INFINITI
QX60 HYBRID
(2014) — VISIBILITY/WIPER
Apr 24, 2023
Incident date: Mar 24, 2023
Windshield crack formed despite no outside cause. In morning it was there. I went to Schlossman Subaru and they documented situation and said they would contact Subaru. I have tried to contact them several times for follow-up but they have not responded.
INFINITI
QX60 HYBRID
(2014) — ENGINE
Apr 24, 2023
Incident date: Mar 24, 2023
Engine bad sound. Engine knocking noise. No crash was issued. The strange sound appeared one day and engine seems to have inside damage for unknown reason.
Incident date: Feb 1, 2023
My 2017 Ford F-150 started to make noise on start-up -- sounded like branches were caught in the engine fan. Shortly after this, strangely enough, I received a recall notification from Ford Motor Company in 2020, regarding a Cam Phaser issue. I took it into my local Ford dealer @ 69,000 miles, which qualified me for Ford covered replacement of Cam Phaser, according to the recall notice. The dea... Read more
Incident date: Feb 1, 2023
There is a know issue with suspension that Volvo is not addressing. XC 60 owners are reporting the car was shuttering and vibrating heavily under acceleration or coasting at different speed (at 30K miles). This is getting more severe with increased mileage. Volvo has redesign the CV joint, but has not advised owners. The issues: 1- The right drive axle had a play 2- Front Prob drive shaft CV J... Read more
Incident date: Apr 18, 2023
The contact owned a 2013 Ford Fusion. The contact stated that while driving at 70 mph, the brake pedal was depressed and the pedal remained floored. The vehicle collided with a parked vehicle and then the vehicle was stopped in a ditch. The air bags deployed. The contact sustained right shoulder injuries and received medical attention. There was a police report taken. The vehicle was towed to a sa... Read more
Crash
1 injured
Incident date: Apr 18, 2023
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The conta... Read more
Incident date: Apr 13, 2023
There is currently a recall on my vehicle. They offer a sensor to let you know that your vehicle is going to shut off so you can pull off of the road. There currently is no fix. I have contacted Chrysler and the dealer for a buyback and neither will take responsibility to buy back this car. This is a travesty. I do not feel safe in a vehicle under these circumstances and ask that Chrysler be made... Read more
Incident date: Apr 15, 2023
The contact owns a 2018 Ford Escape. The contact stated while driving at various speeds the vehicle would overheat and shutoff inadvertently. A message indicating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The contact veered to the side of the road and opened the hood until the vehicle had cooled down. The contact then restarted the vehicle and ... Read more
Incident date: Apr 3, 2023
The contact owns a 2021 Ram 2500. The contact received notification of NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control), 22V835000 (Power Train), 22V904000 (Structure), and 23V060000 (Electrical System); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for ... Read more
Incident date: Apr 1, 2023
Sun visors on both driver and passenger side, have problems and keep falling down. It is a known recurring issue with Nissan, and it blocks vision of the road ahead, as well as when they hang down, it causes head injury thrust against the edge of visor. The dealership confirmed that this is a known issue yet Nissan has not issued a recall for this, it is a safety hazard. The visors will not stay u... Read more
Incident date: Feb 21, 2023
Vehicle states “ secure vehicle from Rolling” message. This could be a safety issue with something with the trans selector and/or parking brake and/or a door open, or not being recognized as being closed. I’ve read lots of other complaints Online too so thought be worth posting.
Incident date: Apr 17, 2023
On 4/1/2023 my engine light went on. I had my nephews look at it. see pictures below for engine read and how oil mixed with antifreeze. Also note service paperwork. Gaskets were not up to quality to keep the oil sealed in its compartment. Manager called and tried to take care of issue because he only uses genuine parts but was told there was an issue with this part and until there were more fatali... Read more
Incident date: Apr 16, 2023
Electric malfunction signal all sudden appears while driving and engine start malfunction.
Incident date: Apr 16, 2023
The contact owns a 2016 GMC Sierra 1500. The contact stated that while starting and driving the vehicle, the engine experienced rough idling with the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a cylinder misfire and that the spark plugs needed to be replaced. The contact declined the repair, and the vehicle was taken to an independent m... Read more
Incident date: Apr 16, 2023
This is second time happening to me. I was driving on us 212west and all of a sudden there was a huge jerk and I lost power. I got almost hit by car behind me. Blinking engine light came on and this is the same thing happened last time with recall 953, knock sensor. I have talked to hyundai customer support. They are playing with peoples life.
Incident date: Apr 16, 2023
4/16/2023 Sunday 5pm With my wife and daughter in the car, I started the vehicle in my driveway and selected Sport mode as usual. Selected reverse and backed into our turnaround then forward to the end of our driveway. Driveway is approximately 4 car lengths long with a 20 ft long apron turnaround. Almost immediately after braking at the end of the driveway while waiting for passing traffic to e... Read more
Incident date: Apr 15, 2023
I was going down road and car shut off and immediately came back on and down road it did it again and all dash lights and interior light came on and had to restart car and dash said service sterilitrak soon
Incident date: Apr 15, 2023
I was going down road and car shut off and immediately came back on and down road it did it again and all dash lights and interior light came on and had to restart car and dash said service sterilitrak soon
Incident date: Apr 11, 2023
Did an appointment weeks in advanced in Porsche McDaniels dealership in Columbia South Carolina so they can fix the pending recall about the air bag - mat sensor. They didn’t provide the service, pushing me to reschedule for more weeks. They knew I lived in a city far from the dealership… this is a serious recall and I don’t see Porsche is serious or care about it. I believe they are expec... Read more
Incident date: Apr 6, 2023
The contact owns a 2016 Cadillac Escalade ESV. The contact stated while driving 30 MPH, the contact heard an abnormal sound coming from underneath the vehicle. The contact was able to drive the vehicle home. The vehicle was towed to the dealer and the dealer stated that the passenger's side rear upper control arms had separated from the vehicle and that the vehicle was not included in NHTSA Campai... Read more
Incident date: Mar 15, 2023
DRIVER AIR BAG-BAD FUCTION - Unit has the Air Bag light alert on. Was claim the guarantee and the dealer is unable to repair the component. As the diagnostic report as follow: Historic DTC B0021-13 LEFT CURTAIN DEPLOYMENT CONTROL 1- CIRCUIT OPEN, at the moment of inspection vehicle did not have airbag MIL on. Historic fault code for side curtain airbag connector loose or disconnected. Upon furth... Read more
Incident date: Jul 1, 2022
The contact owns a 2019 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The contact stated that the vehicle consumed 4 quarts of oil within 3,000 miles. The contact pulled into a service station and added two quarts of oil to the vehicle and resum... Read more
Incident date: Mar 28, 2023
The lane keeping assistance will send the car jerking left or right without reason or warning. (I’m not sure if the car is reacting to a shadow on the road or for some other reason.). This has occurred a number of times with an abrupt and violent movement. The last time this occurred was at around 6:50pm on Wednesday April 5, 2023 while driving westbound approaching the northernmost Palm Beach ... Read more
Incident date: Mar 31, 2023
On several occasions my car has shifted from Drive into Neutral while I was at a light and the vehicle had shut itself off as part of the Intelligent Start Stop feature. I see that this same issue has been happening to several other Owners who have reported this to the NHTSA. Ironically it seems as though all these vehicles were purchased in Houston TX.
Incident date: Feb 6, 2023
The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving at approximately 60 MPH, the engine started to misfire. The contact stated that the vehicle was hesitating while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. The contact stated that the vehicle stalled while driving into the driveway; however, the vehicle was ... Read more
Incident date: Feb 6, 2023
My Radio in my car went the system air bags , ESC lights up and my car while I’m driving goes into neautral so I have to shift to P to Gear for my car to drive so i went the next day told them and they had to make an appointment and told them to might as well do the recall while it was there for Dec 7 th didn’t pick my car up til the next day evening when picked up my car it was doing the sam... Read more
Incident date: Mar 30, 2023
The electronic steering assist stopped functioning causing very difficult steering effort that could have caused a reduced ability to turn and avoid other cars, persons, or ovjects. The car showed “Power steering assist fault”