Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: May 26, 2023
There's existing problem right now in my vehicle that braking is less responsive and also the ABS, EMG brake lamps and Traction control lights are on the whole time on my dashboard. I took it to the mechanic and he found out that Theres a problem with the Brake Booster Pump Assembly which developed a crack inside the accumulator housing. As result nitrogen gas could leak into the brake fluid an... Read more
Incident date: May 26, 2023
The contact owns a 2022 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ... Read more
Incident date: May 26, 2023
The contact owns a 2017 Hyundai Sonata. The contact stated while driving 70 MPH, the vehicle decelerated with the check engine warning light blinking before the vehicle lost motive power. The contact was able pull over on the side of the road and the vehicle was towed to an independent mechanic. The vehicle was diagnosed by the independent mechanic and the contact was informed that the vehicle had... Read more
Incident date: May 26, 2023
I had to avoid an oncoming driver who lost control in a flash storm and ended up colliding with a telephone pole head on going 60mph. No safety devices activated at all, and Toyota refuses to admit it’s a problem.
Crash
Incident date: May 26, 2023
I had to avoid an oncoming driver who lost control in a flash storm and ended up colliding with a telephone pole head on going 60mph. No safety devices activated at all, and Toyota refuses to admit it’s a problem.
Crash
Incident date: May 26, 2023
The vehicle, with low mileage and no accidents, has had a few engine-related issues over the last few months. Recently, I went to turn it on, and many components of the car wouldn't work (no parking, power steering, engine issues, seats won't move, etc.). I live in a very dangerous city, and my car not working has placed me in a dangerous concern for my well-being. I took it to certified Infiniti ... Read more
Incident date: May 30, 2022
When at a stop sign the car auto shut off. After releasing the break, the car would not restart and would not go into park. After a few minutes of panic, I was able to move the gear shifter to park and after several attempts, the car barely restarted. This also happened a previous time at a stop light.
Incident date: Jun 21, 2023
Dealership said no remedy won't fix car but has recall. But when purchased nothing wrong wug car.. everything changed and the whole world is talking in my head saying weird stuff and stealing all my money and the devil acting weird and life just I go through so much and I list nand confused wtf us gong on
Crash
Incident date: Jun 17, 2023
I was driving down the highway on my way out of town with my son was going 60 miles down the highway in my engine field in the middle of the highway. My car just shut off and I had to cut through traffic to get on the side of the road. Praying that me and my son were safe. Then my car started smoking.
Incident date: Jun 17, 2023
I have replaced several day light running lights /low beam bulbs. Approximately every 6-9 months since I purchased the vehicle in December of 2014.
Incident date: Jun 12, 2023
Vehicle was diagnosed as needing a new drive shaft i see a recall for 2016 dodger chargers how do we have this covered?
Incident date: Jun 20, 2023
The contact owns a 2016 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 22V024000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
Incident date: Jun 20, 2023
When driving the front end collision light comes on and stops the vehicle in the middle of the road and there is nothing in front of the car. This is very dangerous if there's a car behind you and my car suddenly comes to a stop. I spoke to my dealer and they said this was common since that sensor is sensitive. They're sollution was for me to turn it off. So now I would not have front end colli... Read more
Incident date: Jun 20, 2023
Passenger Side Air Bag sensor flashes possibility due to faulty sensor in passenger seat. Water enters cabin on passenger side causing water to pool on floorboards, possibly causing electrical damage and failure. Water entering could be due to flawed design in water channel or sunroof.
Incident date: Jul 29, 2021
When turning into a parking lot and putting the brakes on, the explosive charge in the seat belt went off with painful compression of the chest by the seat belt in the drivers seat. The air bag did not inflate. I was able to get the seat belt off my chest, but it was fixed by the mechanism and would not extend for use after that.
Incident date: Jul 29, 2021
The wipers stopped working on the highway pouring down rain
Incident date: Jun 16, 2023
I was driving and all of a sudden my car quit sounded like a belt broke so I coasted to Thackers Repair and he told me a rod went right through the side of the engine so I would need a new engine. I had my oil changed every 3000 miles there was no reason for this, and I did not receive any recalls.
Incident date: Jun 16, 2023
I was driving and all of a sudden my car quit sounded like a belt broke so I coasted to Thackers Repair and he told me a rod went right through the side of the engine so I would need a new engine. I had my oil changed every 3000 miles there was no reason for this, and I did not receive any recalls.
Incident date: Jun 16, 2023
there are multiple issues with the aforementioned vehicle and I have brought it to the dealership multiple times, but they stated that although Infiniti is aware of the issues they do not have a fix. When it rains out the locking mechanism fails on the vehicle and I am locked out of the vehicle. In addition to that, on multiple occasions, I place the car in park when I come to a stop and the vehic... Read more
Incident date: Jun 1, 2022
Each time service was required my car had suddenly stopped running without any acceleration. The start engine button would not work. Each time car was towed to Serra Hyundai. At no time, was there any mentioning of needing a new engine or engine replacement. The service dates: 01/05/2023, 01/14/2023, and 04/14/2023. My last non acceleration occurred on night of June 4, 2023. It could have been tr... Read more
Incident date: Jun 1, 2022
Passenger side headrest deployed spontaneously.
Incident date: Jan 2, 2023
The contact owns a Baby Trend Easy Ride 35 Travel System Car seat, Model Number: TS40B65B, Manufactured Date: 5/18/22. The car seat was installed in the middle rear seat of a 2018 Mazda CX-5. The contact stated that while the child was seated in the car seat, the car seat harness buckle malfunctioned and could not be unlocked. The child could not be immediately removed from the car seat. The cause... Read more
Incident date: Jan 2, 2023
The contact owns a Baby Trend Easy Ride 35 Travel System Car seat, Model Number: TS40B65B, Manufactured Date: 5/18/22. The car seat was installed in the middle rear seat of a 2018 Mazda CX-5. The contact stated that while the child was seated in the car seat, the car seat harness buckle malfunctioned and could not be unlocked. The child could not be immediately removed from the car seat. The cause... Read more
Incident date: Jun 7, 2023
Currently own a 2019 Chevrolet Silverado 1500 Texas Edition Z-71. Transmission continues to hard shift / lunge in forward and reverse. The transmission has popped so hard, on multiple occasions that I was convinced that someone had hit me from behind and had to pull over. The downshift is occasionally so hard that it that you jerk forward out of the seat. In October of 2022 the downshift at 15 mph... Read more
Crash
Incident date: Dec 15, 2022
The contact owns a 2018 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: Jun 13, 2023
Power steering fault message comes on and vehicle loses steering. Had vehicle diagnosed with local Ford dealer and found DTC C200D Found steering gear failure.
Incident date: Apr 9, 2023
I have driven this vehicle approximately 28,000 miles. I am the original (and only) owner. When using the cruise control the car will break suddenly and aggressively for no apparent reason on the open road. This has happened more than a dozen times. I cannot say what percentage of my driving is done with adaptive cruise control functioning but I would suspect well less than 30% of the 28K miles. O... Read more
Incident date: Apr 9, 2023
The software update was transferred from phone to the car. But would not install on the car. The issue has been raised by multiple people on various BMW forums. The clutch appears to be from BMW servers and service locations instead of dealing with root cause are trying to charge customers 350 -450 dollar to manually load gbs software. As a purchaser of the vehicle with automated software updates ... Read more
Incident date: Apr 9, 2023
My car rolls back and forward, more than normal, after parking and putting the park into park and lifting foot off the break. It rolls back so fast that it knocked my mother forward and it knocked my daughter to the ground. So, when I put the car in park and I release the break is when it rolls back far enough to become a safety concern. The car also lurches forward when applying the gas pedal f... Read more
1 injured
Incident date: Jun 5, 2023
I noticed around 97k miles that car just died as I turned left out of a parking lot at low speed. Thought nothing of it at first maybe I hit the keys with my knee. Then it happened again at 101k and recurred consistantly always within 1000 miles of an oil change at the scheduled interval in the manual. Then at 117k it did it again but when I started the car it developed a loud knock. I got the car... Read more
Incident date: Jun 5, 2023
Transmission slams into gear, lacks power, has put itself into park at 55mph. Was replaced by Ford and 1,400 miles later it blew up. 2.5 hours into a 9 hour road trip the transmission started leaking and hitting the exhaust pipe and caused the fluid to flare as it hit the hot exhaust. Vehicle filled with caustic smoke and odor. Put my family (with small children) in a very dangerous situation ... Read more
Fire
Incident date: Jun 5, 2023
I have been having issues with my passenger airbag warning light. The issue is warning light will not go out. I took my vehicle to an Infiniti dealer for a diagnostic. Dealer found code DTC B1018 OCS unit failure. Much to my disbelief and, dealer recommends new passenger side air bag diagnoses module and lower seat frame before further diagnosis. What really angered me was the price to repair a sa... Read more
Incident date: Jun 6, 2023
The auto start/stop occasionally malfunctions where the auto stop turns on as expected but then doesn't turn off when you try to use the accelerator. It has happened when a red light turns green the car stalls, displays an error message and you have to restart the car to get moving again. This recently happened to me at a very busy intersection and was very dangerous.
Incident date: May 14, 2023
Started months ago on the highway, now in the streets too. Press the gas, car goes then suddenly loses power. Going at 60 mph on highway, car suddenly starts to go slow, and pressing the gas doesn't move the car not even a mile higher. Semi trucks begin to honk horns at you. Afraid now to take highway again. Soon as I exit highway, press the gas and the car doesn't want to shift, almost as if it g... Read more
Incident date: Jun 2, 2023
ADAS, AIR BAR Warning lights/urgent and High Gas fumes coming out from the rear seats when fully filled gas. We had called 800-458-1552 and guided us to plug in our VIN [XXX] on www.volvocars.com and nothing showed as far as recall and told us that these recalls expired and our 2005 Volvo are not eligible. 2005 Volvo XC90 that relates to NHTSA Campaign Number: 09V483000, Make: VOLVO Model: XC90 M... Read more
Incident date: Jun 2, 2023
The contact owned a 2013 Chevrolet Camaro. The contact stated that while driving approximately 55 mph and making a right turn the accelerator pedal erroneously extended down causing the contact to lose control of the vehicle and crash into a utility pole. During the crash, the contact sustained a fractured right ankle and concussion and was transported to the local hospital. A police report was ta... Read more
Crash
1 injured
Incident date: Mar 1, 2023
There is a severe acceleration issue happening with this vehicle. When ibling for to long or stop/go traffic, the acceleration of the vehicle disappears and seems to ride with little mobility. The rpms will sky rocket, yet the car will not move fast at all. It's gotten quite scary crossing two lanes of traffic from a stoplight. There is an attached doc from the manufacturer communications section... Read more
Incident date: Mar 1, 2023
There is a severe acceleration issue happening with this vehicle. When ibling for to long or stop/go traffic, the acceleration of the vehicle disappears and seems to ride with little mobility. The rpms will sky rocket, yet the car will not move fast at all. It's gotten quite scary crossing two lanes of traffic from a stoplight. There is an attached doc from the manufacturer communications section... Read more
Incident date: Mar 1, 2023
The main screen blanked out completely Heads up display Cruise and adaptive and blind spot indicators all ceases to function Air conditioner has lost function twice since I got the vehicle Leak in rear pipes Rear hatch intermittently doesn’t close properly thus an alarm stays on Driver side mirror won’t fold out after retraction Rear wiper goes off for not reason Lane departure is unre... Read more
Incident date: May 9, 2023
Vehicle is experiencing the same issue for recall 15A, NHTSA Campaign Number 23V058000. The instrument panel no longer adjusts its lighting, and remains extremely dim at all times. This is especially detrimental during the hours of daylight. Vehicle is a 2022 Jeep Compass, similar to those under recall 15A, and is not currently listed for the recall. FCA refused to take the complaint until a deale... Read more
Incident date: May 9, 2023
The contact owns a 2015 Infiniti Q50. The contact stated that while driving at highway speeds, the vehicle inadvertently slowed down. The vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was towed to the local dealer where it was diagnosed that a valve body replacement was needed. The vehicle was not repaired. The manufacturer was contacted, and the contact... Read more
Incident date: May 9, 2023
The contact owns a 2016 Ram 1500. The contact stated while attempting to secure driver’s side seat belt, the belt was only partially inserted. The contact was unable to fasten the seat belt. The contact stated that the seat belt warning light remained illuminated. The contact had not taken the vehicle to a local dealer or an independent mechanic to be diagnosed or repaired. The manufacturer had ... Read more
Incident date: Jan 30, 2023
I had my my ABS module go bad at at 2 years and 9 months the ABS module went bad again been not on working conditions Since December of 2022. Went to the dealer 3 times part is still back order until August 2023. I am not the only person having this issue there is many out there. This part needs to be recall from Mopar.
Incident date: Jan 20, 2023
the Hyundai ioniq 5 doesn't turn on its brake lights when you're using single-pedal driving, as shown in this youtube video: https://youtu.be/U0YW7x9U5TQ?t=97 these should be recalled because you can bring the vehicle to a complete stop without the brakes turning on
Incident date: Nov 14, 2022
There is a prominent loud creak/squeak noise when locking the steering wheel all the way to the right, and slowly backing up. It is replicated every time. There is a V15 lower control arm recall on prior years, but this VIN was not covered. I am very concern it may be of similar issue, and makes me worried for the safety of my children.
Incident date: Apr 11, 2023
The contact owns a 2016 Nissan Rogue. The contact stated that while the vehicle was stationary at a traffic light, while depressing the accelerator pedal, the vehicle failed to accelerate. The contact stated that the check engine warning light was illuminated. The contact pumped the accelerator pedal several times until the vehicle started to accelerate. The contact was able to drive to his destin... Read more
Incident date: Mar 16, 2023
Air bag warning light came on, took car to Nissan dealer who checked into this issue. We are told airbag is fine, however, the device that would inflate it is defective and that it would cost me $1300 to replace the defective part. This car has never been in a wreck and I feel that the manufacture should replace a defective part of an item that has never been deployed. Or at the very least meet t... Read more
Incident date: May 10, 2023
Vehicle suffered engine failure in line with previous recalled, and subsequently repaired parts. Both Toyota & Subaru have refused to repair. Vehicle is under 100,000 miles.
Incident date: May 11, 2023
Purchase car in December 2018, had 3 engine replacement. I am currently in the 3 engine replacement. And still experiencing the same issue - check engine light permanently on for 2 months now. Issues A whistling sound from an opening vent in the hood since last engine replaced. Call stalls, reduces speed and jerk when trying to accelerate . Have reached out to Reed lallier Chevrolet they makin... Read more
Incident date: May 1, 2023
Engine cylinder head cracks open due to bad design where turbo puts too much weight and vibration resukting in coolant leaking out of engine. Mazda has a bulletin out for this issue and I took it to a Mazda dealer for repair. They confirmed this was the issue.