Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jan 31, 2023
I received a recall notice in June 2023, contacted the local dealer, Donaldson Buick on August 17, 2023. Donaldson Buick, Silsbee, Texas 409-978-8662, told me the recall part was not available. Today, December 20, 2023, I called the Buick Customer Assistance Center, 1-800-521-7300, and spoke with Stephanie in Michigan, again I was told the part was not available. I am [XXX] of age and fear th... Read more
Incident date: Jan 31, 2023
This vehicle currently had 48,568 miles at time of repair. Windshield wipers were not working properly. Had the issue diagnosed at RD Banks Chevrolet in Champion, Oh. They determined it to be a windshield wiper motor. Seems too soon to have to replace. It did however, correct the situation.
Incident date: Jun 17, 2023
My Jeep started shaking violently and was uncontrollable. I have to carefully decelerate and stop to resolve the issue. This seems to happen @ 45 mph & higher. This happens in traffic which is unsafe for myself & other drivers.
Incident date: Oct 9, 2023
The 2019 CX-5 has approximately 31086 miles. It was discovered that the cylinder head is cracked and causing the car to leak oil.
Incident date: Dec 10, 2023
Windshield developed a 10" crack overnight, parked while it was snowing in Boulder, CO. There was no damage prior to this past night. This problem is widely reported on [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Nov 7, 2023
The 6.6L V8 LML turbodiesel Duramax engine Bosch CP4 fuel pump failed. U.S. diesel fuel does not provide adequate lubrication for the CP4 fuel pump. The lack of lubrication led to internal fuel pump damage and resulted in metal shavings that damaged the pump, the fuel system, and the GM Duramax engine as well. There was no warning lamps, messages or other symptoms of the problem prior to the fa... Read more
Incident date: Sep 14, 2023
Putting air in my tires I noticed cracking on all tires on the outside of the sidewall area and not just in one location. It appears all around in a line on each tire.
Incident date: Oct 1, 2023
The car smelling of burning and is not safe to drive.
Incident date: Nov 22, 2023
Check engine light came on, low temp light stays on, Eyesight disabled, lane departure, emergency breaking, etc have all been disabled due to the issue. I took it to the local autobody shop and they found code p0128 | Coolant Thermostat Issue. This has caused all safety features to become disabled as mentioned above. I was told by the local shop that I need to go to the dealership. I have not brou... Read more
Incident date: Nov 29, 2023
August 2023, my vehicle started making slight jerking motions when accelerating. I thought it shouldn’t be anything serious especially since the vehicle warning lights did not alarm. The Ford App health status for my vehicle report showed no issues. After a month of continuous weird jerking, I took the vehicle to a Ford dealership service department in walnut creek. In Sept 2023, the transmissio... Read more
Incident date: Nov 29, 2023
The rear glass randomly shattered at a stop sign. Nice sunny day in SoCal 75° and clear. Our safety was not immediately in danger but we couldn’t drive the vehicle. Honda roadside came and towed it to a dealership close to our house. It was approved by the “claim adjuster” and repaired about 3 business days later. Very scary.
INFINITI
QX60 HYBRID
(2014) - ENGINE
Nov 29, 2023
Incident date: Apr 18, 2022
Car suddenly stops while driving. Usually when stop at a red light, stop sign, or yield sign where I have to accelerate. Transmission turns to P itself and hear a grinding noise.
Incident date: Nov 16, 2023
The contact's brother-in-law owned a 2007 Ford Explorer. The contact stated that while her brother-in-law was driving 60-62 MPH, her husband was sitting in the front passenger's side seat, the contact was sitting in the rear passenger's side seat and her sister was sitting in the rear driver's side seat. The contact stated that the front passenger's side end of the vehicle collapsed and hit the gr... Read more
Crash
4 injured
1 deaths
Incident date: Sep 1, 2023
THIS HAS BEEN NOTHING BUT A BURDEN WITH THIS CAR. THE ENGINE HAS FAILED MULTIPLE TIMES IT HAS BEEN TAKEN TO FORD AND WAS FIXED MANY TIMES. IT IS AVAILABLE TO BE LOOKED AT ANYTIME. IT CAN'T BE DRIVEN, IT HAS BEEN PARKED IN MY DRIVE FOR MONTHS NOW. THE ENGINE HAS FAILED ON ME MULTIPLE TIMES WHILE DRIVING AND PUT ME AND MY FAMILY AT RISK OF INJURY. THIS ENGINE FAILURE HAS CAUSED ME TO RELY ON OTHER P... Read more
Incident date: Jun 16, 2023
I was driving the truck down the interstate with the cruise set at 70-75 mph and without warning, the truck starts shaking violently and making very loud noises from the wngine and then the engine shuts off and power steering is lost while traveling at highway speeds in traffic. The failure was diagnosed as a crankshaft failure which snapped the crankshaft in the engine. The quote from Nissan to r... Read more
Incident date: Dec 15, 2022
It’s a welding issue with the door arm and that’s a widespread issue but not a recall yet. It happened on my previous Ford Escape as well.
Incident date: Dec 15, 2022
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the RECALL repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts ... Read more
Incident date: Aug 31, 2023
My car randomly brakes while using autopilot/cruise control on the highway. It will brake and move the car toward one side of the line. This happens sometimes every 20 minutes on a roadtrip. On one occasion, it threw the car to the far left side of the line and then reacted to the on the left. It threw the car back to the right side of the lane, near the car on the right side. There were cars on e... Read more
Incident date: Nov 16, 2023
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repa... Read more
Incident date: Nov 16, 2023
The contact owns a 2016 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed ... Read more
Incident date: Nov 16, 2023
This incident occurred today when I was on the slower lane and moved to the left lane in order to accelerate. The transmission didn't respond to my acceleration as a result the gear wouldn't shift to higher level and my vehicle remained stuck at the lower level. This could have been catastrophic to my family if there traffic was moving faster but because of slow moving traffic I was able to pull i... Read more
Incident date: Nov 22, 2023
our family was driving on the interstate at 70mph, when the electronic system malfunctioned. The car said every system was failing and to see dealer immediately. The car immediately stopped accelerating, steering wheel shook, and car was difficult to control on the busy, holiday weekend interstate traffic. We had to be towed to Honda dealership, where they "fixed" the problem and we were good to g... Read more
Incident date: Nov 22, 2023
our family was driving on the interstate at 70mph, when the electronic system malfunctioned. The car said every system was failing and to see dealer immediately. The car immediately stopped accelerating, steering wheel shook, and car was difficult to control on the busy, holiday weekend interstate traffic. We had to be towed to Honda dealership, where they "fixed" the problem and we were good to g... Read more
Incident date: Nov 22, 2023
The transmission keeps slipping while driving. It has been happening for over 6 months. Continuous visits to FORD and they are unable to find the problem. Now, we noticed our transmission temperature is rising to 240 degrees.
Incident date: Nov 27, 2020
The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer ... Read more
Incident date: Nov 27, 2020
Dear NHTSA Representative: I bought a Toyota Cross LE 2023 in April of 2023. During the first few weeks of owning and using the vehicle, seat belt alarms got activated even though all passengers were wearing their respective seat belts. Also, open door alarms got activated randomly while all of them were properly closed. On the 27 of July 2023 at a stop light the vehicle turned off in accordance... Read more
Incident date: May 9, 2017
Rear window has now shattered spontaneously TWICE in less than 1 month after the first repair. Once on 10/27/23 while driving on the interstate at 70 mph, clear road conditions, clear sky, 65 degrees outside and then on 11/17/23 while sitting in our driveway - raining this day and temperature 43 degrees. Both incidents are pictured below.
Incident date: May 9, 2017
On the outlanders speed control sensor on the back hubs the lil ears that hold the sensor in place have broken off both sides of my car there's is no way to replace them makeing my car shift different drive funny and it's just about made me wreck a few times and cause when they pop out the car downshift and the engine reves at 9000 rpm and now I have a tick in my engine but i have had to try and ... Read more
Incident date: May 9, 2017
On the outlanders speed control sensor on the back hubs the lil ears that hold the sensor in place have broken off both sides of my car there's is no way to replace them makeing my car shift different drive funny and it's just about made me wreck a few times and cause when they pop out the car downshift and the engine reves at 9000 rpm and now I have a tick in my engine but i have had to try and ... Read more
Incident date: Nov 8, 2023
The car stop or fall several times when doing a complete stop and may cause and accident
Incident date: Feb 13, 2023
The car is difficult to accelerate and makes a loud hum over 50. It wont shift into reverse. It is confirmed that it is a transmission issue and the whole thing has to be replaced. I found on a mechanic's site that there is an open recall S34 however my VIN is not included despite the fact that my car has the same issue as the recall. The clutch diaphragm spring fails, the driver may not be able t... Read more
Incident date: Nov 14, 2023
The contact owns a 2007 Honda Odyssey. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 14V112000 (Fuel System, Gasoline). Despite the repair, the contact recently detected a strong fuel odor coming from the vehicle. The vehicle was taken to an independent mechanic who discovered a crack in the fuel pump housing and a fuel leak. The contact called the dealer and was in... Read more
Incident date: Nov 14, 2023
At about 17900 miles on my 2023 Rogue I got a engine malfunction warning the vehicle speed was reduced to 10pm on the freeway. Luckily I was able to pull over immediately. I had it towed to the Nissan dealer. They informed me it was a foot pedal issue and said the car was fixed. I drove it home fine however the following day the vehicle engine started to smoke and there was smoke coming out of the... Read more
Incident date: Nov 14, 2023
The contact owns a 2018 Ford F-150. The contact stated while starting the vehicle, the vehicle made an abnormal rattling sound. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the cam phasers had failed. The dealer determined that the engine needed to be disassembled, and the cam phasers and other unknown related parts needed to be replaced.... Read more
Incident date: Aug 18, 2023
Water intrusion via a faulty sunroof seal and drain system. Water drains into the vehicle and collects under the flooring carpets and is not detectable. Water then disables and shorts out electrical components and computer modules eventually rendering the vehicle completely inoperable … including airbags, suspension system and electronic engine components. All control is lost. System also displa... Read more
Incident date: Oct 27, 2023
This Vehicle's frame had an extended warranty on it for excessive rust damage in the northern cities. There are holes in the frame, very close to welding points that may break at anytime while driving. And cause an accident.
Incident date: Oct 27, 2023
Driving 68mph with cruise control engaged, truck violently jerked. Gear indicator went to 1st and started flashing. There was no gas pedal response. The truck was just coasting. About 10 seconds later, the gear indicator went back to 6th and resumed normal operations. This seems to be the same lead frame issue earlier f150s had with this transmission but no recall has been made for the 2015’s. T... Read more
Incident date: Oct 27, 2023
The contact owns a 2013 Hyundai Accent. The contact stated that the vehicle failed to start. There were no warning lights illuminated. The contact stated that Roadside Assistance jumpstarted the vehicle. Additionally, the driver’s side sun visor exploded. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the deal... Read more
Incident date: Sep 1, 2023
Vehicle displays alert "Passenger Safety Restraint System Fault." Tesla repaired my vehicle last year for this same alert and now it has returned. Tesla claims the Occupant Classification System and passenger airbag must now be replaced. These critical safety components should not fail only 5 years after I purchased this vehicle. Many other Tesla owners report this same issue indicating it is a sa... Read more
Incident date: Nov 2, 2023
Rear subframe is completely rotted service tech advised parking the car it is unsafe to drive
Incident date: Nov 3, 2023
The contact owns a 2011 Mercedes-Benz GL450. The contact stated that while reversing, the message "Release Parking Brake" was displayed. The contact stated that she engaged the parking brake release button. The contact was able to continue driving. The contact stated that the failure had been recurring while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was... Read more
Incident date: Nov 3, 2023
ABS control module pump/Hydraulic control module. 49000 miles. ABS lights/Service Electronic braking. No parts available for repair. On indefinite back order from Mopar. This problem needs to be solved. Thanks
Incident date: Nov 1, 2023
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was soft and required an abnormal amount of effort to bring the vehicle to a complete stop. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the ABS hydraulic control unit. The contact was informed that the ABS hydraulic control unit... Read more
Incident date: Feb 6, 2023
The contact owns a 2018 Chrysler Pacifica. The contact stated that the main battery and the auxiliary battery had been replaced on multiple occasions. The dealer had not yet determined the cause of the failure. The contact stated that the frequent battery failures caused the vehicle to stall while driving at various speeds with the battery and check engine warning lights illuminated. In addition, ... Read more
Incident date: Feb 6, 2023
Fuel Tank Cover /Flange campaign does not include L320 2008 model..... I saw the rusted hole on the Fuel Tank Shield when I got the Oil changed, looked up the part WFN500021 and checked the recalls pending ...I wanted to find out if the same type of Flange was used in earlier models and why they were not included in recall?? Approved one is on August 12, 2021 NHTSA CAMPAIGN NUMBER: 21V635000 -Fu... Read more
Incident date: Oct 15, 2023
When traveling along the front collision warning system is triggered even though nothing is around the vehicle. The car remains running, but there is no response from the gas pedal. I have to coast to the side if possible or stop and turn on flashers (very dangerous on interstate highway). Once safely stopped, turning off the car and then starting again reboots the system and it runs fine until... Read more
Incident date: Oct 26, 2023
The contact owns a 2018 Chrysler Pacifica. The contact stated that the main battery and the auxiliary battery had been replaced on multiple occasions. The dealer had not yet determined the cause of the failure. The contact stated that the frequent battery failures caused the vehicle to stall while driving at various speeds with the battery and check engine warning lights illuminated. In addition, ... Read more
Incident date: Oct 26, 2023
The contact owns a 2018 Chrysler Pacifica. The contact stated that the main battery and the auxiliary battery had been replaced on multiple occasions. The dealer had not yet determined the cause of the failure. The contact stated that the frequent battery failures caused the vehicle to stall while driving at various speeds with the battery and check engine warning lights illuminated. In addition, ... Read more
Incident date: Oct 24, 2023
I was traveling northbound on ih35 near exit 329 outside of Waco, Tx travel to Dallas Tx I was in the middle of the highway during rainfall when my jeep completely shut down on me without warning all lights came on radio went black, brake was stiff, steering wheel locked. I had to have my jeep towed $300 later. My vehicle was in park and the vehicle said not in park. Vehicle wouldn’t start up. I... Read more
Incident date: Oct 24, 2023
I was traveling northbound on ih35 near exit 329 outside of Waco, Tx travel to Dallas Tx I was in the middle of the highway during rainfall when my jeep completely shut down on me without warning all lights came on radio went black, brake was stiff, steering wheel locked. I had to have my jeep towed $300 later. My vehicle was in park and the vehicle said not in park. Vehicle wouldn’t start up. I... Read more