Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jun 27, 2023
The Moonroof/Sunroof’s motor always breaks down in winter due to snow freezing and water entering the roof and engine, I've had it repaired twice at the dealership, but every winter the problem returns, I talked to owners of the same model of vehicle and the same thing happens to them.
Incident date: Aug 5, 2023
Alignment Cam Guide Pins sheared off while driving on highway. Alignment went all over the place and car was drifting side to side. Also, steering wheel spun a quarter turn while car was not turning but still driving on highway. Almost caused me to crash. GMC does not want to acknowledge the issue or allow me to file a warranty claim. Car could not be driven to GM dealership safely and had to be... Read more
Incident date: Aug 5, 2023
The steering on my 2023 Honda CR-V keeps sticking or freezing in place and you have to correcting the steering wheel all the time to get it unstuck, you are constantly correcting the steering wheel to keep the vehicle on the road. it is very unsafe to drive.
Incident date: Aug 5, 2023
A strong fuel odor was evident in the cabin, and also under the hood after operation. Vehicle use was low, approx. 6K miles from new. My wife reported this to the dealer service department. They said nothing was wrong with the vehicle. Approx. 2K miles later, I reported the same problem to the dealer. Service rep said vehicle was unsafe to drive due to over torqued and leaking fuel line. They rep... Read more
Crash
Incident date: Jul 22, 2022
I was driving alone on city streets approx 35 mph when the car suddenly braked for no apparent reason. There was no one close ahead or (luckily) close behind me, but there could easily have been. There was no heads up warning, just sudden braking. I have not taken it to repair shop because I just don't have the time or capacity.
Incident date: Jul 22, 2022
This vehicle has sticky steering which seems to start or become much more of an issue after driving the car for about 30 minutes. The effort needed to turn the steering wheel increases, especially when making small corrections like freeway driving. The issue starts become very notable around 35-40mph and increases in "stickyness" as you travel faster. The steering wheel is hard to get it to move, ... Read more
Incident date: Jul 22, 2022
The contact owns a 2013 Ford Taurus. The contact stated that while starting the vehicle, the Power Steering Assist Fault message was displayed, and the steering wheel was stiff. The vehicle was taken to the dealer, where the fault codes were reset. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN.... Read more
INFINITI
Q50
(2015) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Mar 7, 2024
Incident date: Oct 5, 2023
The contact owns a 2017 Ram 3500. The contact stated that while driving at unknown speeds, the ABS and traction control warning lights were flashing and turning on and off. The contact was unable to haul a trailer. The vehicle was taken to the local dealer, where it was diagnosed that the ABS module needed to be replaced. The vehicle was repaired under warranty. The vehicle was taken to the local ... Read more
Incident date: Mar 6, 2024
I experienced 4 near-death experiences by this car. 1. 10/14/23 Car caught on fire. Car was parked and turned off. Everything inside was shut off. When I stepped out the car, the engine was still running but it sounded loud like a lawnmower. I went back into the car and turned it back on. Several lights and system malfunction messages displayed on dashboard. I turned off the car and everything ins... Read more
Fire
Incident date: Mar 5, 2024
When I cold started the car it rattled and shook, this stopped and the car was fine to drive. When I was on the road the cars check engine light came on and the car suddenly slowed down. An error popped up saying that there is a “powertrain malfunction”. BMW dealership said that it is a failure in VANOS system. There was a recall on other BMW models expect mine, 2018 BMW 4 series.
Incident date: Mar 5, 2024
When I cold started the car it rattled and shook, this stopped and the car was fine to drive. When I was on the road the cars check engine light came on and the car suddenly slowed down. An error popped up saying that there is a “powertrain malfunction”. BMW dealership said that it is a failure in VANOS system. There was a recall on other BMW models expect mine, 2018 BMW 4 series.
Incident date: Mar 5, 2024
In reverse my brakes dont work, its like they are grinding, ive changed the rear brakes hoping to fix the issue, i have no codes. It has almost made me wreck due to failure to stop with my kids in the truck, also the afm system is defective in order to keep my engine as safe as possible i had to put a afm deactivate plug into the obd port. Ive tried to figure out the brakes but no one can explain.... Read more
Incident date: Feb 22, 2024
There were two incidents that had similar symptoms: one before the dealership said they fixed and one afterwards. The issue is that while driving I would get three warning, all at the same time: coolant too hot, 48v battery malfunction, shut the engine off. The first time it happened immediately after I turned on the vehicle and within 5 minutes of leaving a parking lot. The second time it happene... Read more
Incident date: Mar 3, 2024
Front passenger airbag and Seat sensor issues. The safety of front seat passenger was at risk due to faulty airbag or sensor. Tesla did confirmed that an alert was trigger on the car an they proceeded to replaced the airbag and sensor. Tesla verified the equipment after the repairs were done and everything since to be fine. We did get a warning on or around Feb 5th, 2024 and that when we proc... Read more
Incident date: Dec 15, 2023
My car engine blew do to an over oil consumption. There appears to have been a recall but I was never notified. My car is at a dealership and the cost is 11k for new engine do I have any recourse? Timing chain replaced june 2023 by libertyville chevrolet. Libertyville il No one mentioned this engine recall to me then either.
Incident date: Dec 15, 2023
While traveling on interstate I hit a bump and experienced “death wobble” and was barely able to control steering wheel. Had to slow to 20 mph to get it to stop.
Incident date: Feb 27, 2024
The contact owns a 2014 Toyota Camry. The contact stated while driving 20 MPH, the vehicle was shuddering and shaking. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the torque converter clutch was faulty, and the software needed to be updated. There was a shudder at 35 MPH, and the transmission pan gasket was replaced, and the memo... Read more
Incident date: Feb 27, 2024
The contact owns a 2013 Mercedes-Benz GLK350. The contact stated that the odor of fuel was present inside and outside of the vehicle. While the vehicle was parked fuel leaked underneath the vehicle. The vehicle was taken to the local mechanic who diagnosed that the driver's side fuel tank housing had cracked causing fuel to leak. The vehicle was not yet repaired. The manufacturer was contacted and... Read more
Incident date: Feb 14, 2024
The car has revved high rpm's since purchase, with multiple attempts to get it resolved . Since then, the steering wheel has jerked out of my hand's multiple times, unexpecting, causing the car to jerk while being stopped. The car has also not budged in the middle of traffic while being in drive and the pedal down to the floor until at least a 10 second delay and when doing so the screen that incl... Read more
Incident date: May 4, 2022
MY AIRBAG LIGHT CAME ON 2 DAYS AFTER DRIVER SIDE AIR BAG WAS REPLACED. DEALER WANTED $129.50 TO TELL ME THE REASON. AFTER CHECKING I WAS TOLD IT IS SOMEWHERE IN THE WIRING IN THE PASSENGER SEAT AND IT WILL COST ME $500. TO REMOVE THE SEAT AND THE SEAT COVERS AND AN ESTIMATED $500 TO FIX THE WIRING PROBLEM. I AM [XXX] AND THAT IS A LOT OF MONEY FOR ME TO PAY. WHY IS A PROBLEM LIKE THAT MY PROBLEM A... Read more
Incident date: May 4, 2022
The brake master cylinder is leaking to the inside of the cab floor.
Incident date: Aug 30, 2023
Have had several dodge chargers and challengers and oil cooler fails too soon I believe way to expensive to fix so soon in my opinion all it takes is for someone to over torque the oil filter cap during oil changes so many times and I believe starts the problem not including how cheap looking the oil cooler seems currently have a 2019 challenger sxt awd and just noticed oil resting in the valley o... Read more
Incident date: Feb 16, 2024
No dealer is willing to fix recalls.
Incident date: Feb 21, 2024
Vehicle speedometer working it radically
Incident date: Feb 16, 2024
Brakes have failed. Cannot even get to dealership because of this for the repair. Also, airbag light is still on and no repair listed for recall issue.
Crash
Incident date: Feb 16, 2024
The contact owns a 2023 Mercedes-Benz S580. The contact stated while driving 75 MPH, the check engine warning light illuminated, and the message "Do Not Drive Car" was displayed temporarily. The vehicle was taken to the dealer, where the contact was informed that no issues were found. The contact received notification of NHTSA Campaign Number: 23V880000 (Fuel System, Gasoline) however, the part to... Read more
Incident date: Feb 9, 2024
My passenger side seatbelt does not retract. The plastic “D” ring at the top is broken and it causes the seat belt to not retract. I have read that many people have this issue. I contacted my dealer and they said there was no recall on this part. Because it does not retract, it doesn’t “catch” and causes a safety hazard. A passenger would not be restrained in an accident.
Incident date: Dec 1, 2023
The Totally Integrated Power Module (TIPM) system installed in 2009-2012 Ram vehicles is prone to premature failure, resulting in the sudden cessation of the fuel pump while the vehicle is in operation. This critical malfunction poses significant safety hazards, including the potential for collisions with other vehicles, pedestrians, or stationary objects. Despite the persistence of this issue ove... Read more
Incident date: Dec 1, 2023
Transmission not shifting and losing power while in traffic. RPM'S goes really high while driving on flat land and uphill. This has happened numerous times putting me in danger while in traffic. It is not continuous but spontaneous. It causes deceleration like my transmission is not working.
Incident date: Dec 1, 2023
Out of town and control arms went while turning a corner. My steering wheel was sideways and I was going straight. There was no warning, noises or dashboard lights prior to this happening. My vehicle has 130k but well maintained. Prior to this happening I was driving on the Thruway at 65mph, this could of broke then causing a potential accident or something worse. Why wasn't there any warning ligh... Read more
Incident date: Feb 3, 2024
Both fog lights have had to be replace due to the inside reflectors getting so hot, the bulbs are melting them with the potential to cause a fire. This vehicle is a 2015 bought brand new and has 52000 miles on it.
Incident date: Feb 15, 2024
While driving to work a car crossed over two lanes and pulled in front of me, I had to slam on the brakes to avoid a collision. The truck applied the brakes and that was avoided but at that moment my dash lights came on, no ABS, brake light, engine lights, and traction control all lit up. I was near my exit and got off applied the brakes and the pedal went to the floor. Basically no brakes, I ... Read more
Incident date: Feb 15, 2024
While driving vehicle warning message appeared on cluster saying “ABS INOPERABLE” with ABS and traction control lights on. Minutes later all power steering is gone and vehicle is very difficult to steer. This not only put me in danger but also my passengers and others on the road as well. This has happened multiple times. Brought the vehicle to the infinity dealer to be told I needed 2 new bat... Read more
Incident date: Feb 15, 2024
While driving vehicle warning message appeared on cluster saying “ABS INOPERABLE” with ABS and traction control lights on. Minutes later all power steering is gone and vehicle is very difficult to steer. This not only put me in danger but also my passengers and others on the road as well. This has happened multiple times. Brought the vehicle to the infinity dealer to be told I needed 2 new bat... Read more
Incident date: Jul 7, 2023
Approximately on 2/10/2024 shortly after i added my 2021 Acura to my auto policy my insurance co. GEICO notified me about the open recall. Nobody else has notified me on the open recall. I just purchased the vehicle on [XXX] from Autonation Acura In Torrance California. The recall notice Says "there is no remedy availableI" i purchased this beautiful CPO vehicle and I put $20,000 cash ( debit card... Read more
Incident date: Feb 16, 2024
Door latches - Took this vehicle into Hopkins Ford Dealer in Elgin IL. The parts aren't in so it is delaying the repair. The main question I have is every time I have a recall I am told I have to wait for the part to break so they can send to Ford as proof in order to get the parts. This does not make sense to me as this is a safety issue am I to wait to get injured because the recalled part fin... Read more
Incident date: Jan 29, 2024
Non operating. No tags . No plates.
Incident date: Jan 29, 2024
Non operating. No tags . No plates.
Incident date: Feb 12, 2024
When driving the car abruptly slows down. This also happened on the freeway. I get an error message that says “power limited” and a turtle symbol. This is the second time this issue has happened. Tesla service center has not been able to confidently diagnose this issue. They say it’s resolved and once I leave the service center and the problem comes back.
Incident date: Feb 8, 2024
The contact owns a 2016 Honda Accord. The contact stated that while his friend was driving at an undisclosed speed, the vehicle inadvertently lost motive power. The driver was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the engine connecting rod bearings, req... Read more
Incident date: Jan 30, 2024
The contact owns a 2008 Ford Escape. The contact stated that upon starting the vehicle, the "Steering Assist Fault Service Required" message was displayed on the instrument panel and the power steering assist failed to operate as needed. Due to the failure, the contact used excessive force to steer the vehicle to the residence. Upon investigation, the contact discovered NHTSA Campaign Number: 14V2... Read more
Incident date: Jan 30, 2024
The contact owns a 2012 Ford Escape. The contact stated while driving 5 MPH and tuning into a parking lot, the power steering became inoperable, and the steering wheel failed to turn. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 177,000.
Incident date: Jan 30, 2024
I have was called steering sticking in my steering wheel when I’m driving and it stuck straight and I have to turn it a little bit. I have to kinda yank it just a tad bit because the steering is sticking is an issue with other Hondas. I’m having it also.
Incident date: Feb 4, 2024
I was in my 2010 Toyota Prius with my two children when I suddenly lost my brakes, with luck I was able to let off my gas and coast to a stop. Now I am left with a 3,000 dollar repair. I now know what the price of my children and my life is worth to Toyota! To find that this has already been a problem with no notification is ludicrous!
Incident date: Feb 4, 2024
I was in my 2010 Toyota Prius with my two children when I suddenly lost my brakes, with luck I was able to let off my gas and coast to a stop. Now I am left with a 3,000 dollar repair. I now know what the price of my children and my life is worth to Toyota! To find that this has already been a problem with no notification is ludicrous!
Incident date: Feb 4, 2024
1. This vehicle has shut itself off three separate times since Tuesday, 29 January. This happens when using the "E-save" system;i.e. mainly the gasoline engine and the engine has not yet reached full operating temperature. It has happened only while stopped at a traffic light. I will contact my dealership Monday, 5 February. The vehicle is available for inspection. 2. Being stopped at a traffic l... Read more
Incident date: Feb 4, 2024
2016 Kia Soul (50300 miles):The day after service at dealer car emitted smoke from tailpipe, which it had not at any time before. They diagnosed with borescope as cylinder scoring and needed engine replacement. I bought it used so 5 year warranty was expired. I contacted Kia America, who had spoken to dealer, and was told warranty was expired. I towed it back home. I could drive it but emits lots ... Read more
Incident date: Jan 30, 2024
The vehicle’s forward collision warning, the land departure warning, the rear cross traffic warning, the blind spot monitoring have all been having issues since the first week of the car. I’ve taken the car into the shop over 10 times since the summer of 2022 on initial purchase. Each time the vehicle comes in and Volkswagen says they cannot fix it and a future update is coming and will fix it... Read more
Incident date: Jul 29, 2023
The contact owns a 2017 Nissan Rogue. The contact stated while driving at approximately 35-50 MPH, the vehicle lost motive power. The Fire Department arrived and pushed the vehicle to the nearest highway exit. The vehicle was able to be restarted, but the failure recurred. The contact stated that the RPM fluctuated, and the check engine warning light was illuminated. The vehicle was taken to AutoZ... Read more