Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jan 1, 2023
1. 2022 Outback windshield, on passenger side, has cracked twice in the same spot. We bought the vehicle brand new. It currently has 9300 miles on it. The vehicle is driven approx. 8 miles a day and sits in our garage 95% of the time. 2. Safety & visibility is affected as the crack spreads across the windshield. 3. Yes, I paid a Subaru service center $1600 to repair the windshield in January 2024.... Read more
Incident date: May 6, 2024
While approaching a highway exit ramp I felt a brief loss of power. At the light at the end of the exit ramp the truck would not move. Engine RPMs increased but the truck only rolled forward on a slight decline. After a brief period, the transmission engaged with a loud bang. No check engine light was illuminated at this time. The truck was brought to a transmission shop where they found no fa... Read more
Incident date: May 6, 2024
Ford has a recall for 2019 Expeditions. This recall replaces the Cam Phaser, which if this fails, the vehicles engine will not start. This leaves the occupants of this vehicle stranded. Our 2019 Expedition was experiencing these issues and ford acted on the recall, replacing the cam phaser at 58,000 miles. This repair/ replacement would cost the owner well over $2000.00 of out of pocket expense.... Read more
Incident date: Apr 1, 2023
The contact owns a 2013 Ram 1500. The contact stated while driving 65 MPH, the ABS and Traction Control warning lights illuminated. The contact stated that while driving 20 minutes later, and steering left, the brake and power steering warning lights illuminated, and the steering wheel became extremely stiff and jerked into a straight position. The vehicle was steered to the side of the road and i... Read more
Incident date: May 3, 2024
The "auto" setting of the windshield wipers does not work 90% of the time. It cannot sense rain properly. My grandmother's 2002 Lexus had better rain-sensing wipers than my 2023 Tesla. This is extremely hazardous in the sense that at medium speeds, when water from rain does NOT quickly evacuate the windshield, it causes a massive block to the view of all patrons in the car. Do you think it is impo... Read more
Incident date: Apr 25, 2024
I love this car, but it has a bad habit, the vehicle accelerates on its own. If you take your foot off the gas, the car will intermittently lurch, almost jump forward. I’ve learned to deal with this by simply keeping a strong push on the break, but it is definitely is an issue. Another issue I’m having is the back lift gate. I’ve been told that the sensors are on each side of the gate and ... Read more
Incident date: Apr 24, 2024
The contact owns a 2017 Ford Edge. The contact stated that the vehicle failed to start occasionally. In addition, the vehicle stalled while driving. The vehicle was taken to a local dealer where it was diagnosed that coolant had leaked into the cylinders. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,500.
Incident date: Feb 1, 2024
I have a 2004 Jeep Liberty and while DRIVING AND MAKING TURNS, THE STEERING WHEEL MADE A LOUD GRINDING NOISE. THE NOISE WAS ALSO HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. I got woke up this morning with the alarm going off.. no one was around the Jeep.. I know this because I have security cameras.. my husband check the fuse box and inside they were wat... Read more
Incident date: Jun 15, 2016
The contact owns a 2019 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not ... Read more
Incident date: Mar 30, 2024
1st. I would like to report defective windshields, I've replaced it once and the one I replaced got a crack now also. I don't speed I don't tailgate I drive proper and my insurance records my driving. My car has less that 33k and I've owned it for 4 years. 2nd. I would to report crappy transmission, the car struggles to accelerate in times you need it most.
Incident date: Mar 30, 2024
Power steering stopped working
Incident date: Mar 30, 2024
ABS module quit working in May 2023. I can’t get a replacement as Ram claims they are coming but they are not. I pull a travel trailer and it’s a safety concern with no solution in the works
Incident date: Apr 8, 2024
I have a 2018 Tesla Mode 3. It is one of the early Model 3 on roads. I have had around 10 issues in the car over the past 6 years of ownership; and most of them were fixed during warranty. My car has no accidents, no water damages (only hand washed), single driver driven and well maintained. Around a month ago, I got an alert in the car “Condition Detected with Controller”. Tesla Service did r... Read more
Incident date: Feb 19, 2024
After noticing a significant shortage of oil, I took my 2016 HYUNDAI Veloster Turbo to get an oil change. There continued to be persistent low oil in my vehicle even after an oil change. I put things under my car to make sure there was no leak and the vehicle maintenance advisor informed me there is no external leak present when getting the oil change. I drove a week and my oil dipstick was alread... Read more
Incident date: Apr 9, 2024
The contact owns a 2014 Toyota Camry. The contact stated that the rear passenger’s side and rear driver's side exterior door handles had dislodged from the doors, making it difficult to open the doors from outside the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 145,000.
Incident date: Apr 9, 2024
Collapsed fuel tank . Car stalls out.
Incident date: Apr 9, 2024
I am reaching out to you to make a report of a safety issue involving the 2022 GMC Sierra 1500 Denali model trucks (Vin [XXX] ). I recently read that there was a recall involving the 2020-2023 model 2500 GMC Sierra’s and their Multi-Latch tailgate. I have checked with GMC and my local dealer to see when or if my model would be included in this recall and they have no answer/response for me. The ... Read more
Incident date: Apr 4, 2024
MY 2015 CANYON POWER STEERING GOES OUT. THERE HAVE BEEN 2 RECALLS ON THIS VEHICLE, 21V213000 AND 16V054000. MY VEHICLE WAS NOT RECALLED, BUT IS HAVING THE EXACT PROBLEM THAT IS ON THE RECALL. I HAVE TAKEN IT TO THE DEALER AND THEY SAY THEY CANNOT DUPLICATE AND THERE IS NO RECALL ON MY VEHICLE. THIS IS A DANGEROUS SITUATION AND IT NEEDS TO BE FIXED. IS THERE ANYTHING I CAN DO? CAN YOU ADD MY VEHICL... Read more
Incident date: Apr 4, 2024
I received an error message “Engine stopped, steering power low” after driving an hour in the rain, sat in my car for about 20 mins with wipers on, engine began to jerk aggressively then shut off. I could not gas it or move the car. I let the car sit after being towed, it ran fine as if nothing happened. I got a battery test and it was at 100% charge according to Autozone. The check engine lig... Read more
Incident date: Mar 6, 2024
Rav 4 will randomly shake and turn off saying engine stopped steering power low.
Incident date: Apr 3, 2024
When it is raining, the vehicle shuts down and service warning lights come on. The Service Engine, Service Transmission, Service Hill Assist, Service Parking Break lights come on. The vehicle will start, but won't go into drive and no fuel flows into the engine to give enough power to move. After about 30 minutes, the vehicle might run, but it will shift very hard and the Transmission won't full... Read more
Incident date: Jan 1, 2024
The contact owns a 2022 Ford Transit. The contact stated that while reversing, the camera was blurry. There were no warning lights illuminated. While reversing the contact crashed, into a parked vehicle. There were no injuries or police reports filed. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the recall repair was not yet a... Read more
Crash
Incident date: Apr 2, 2024
We just had our 2020 Kona updated from the dealer with major software and recall updates. Since that point the car has been draining from the 12volt battery on it's own and killing the charging circuit for the battery. It has caused us to have to jump start the car and not be able to keep the 12 volt charged which runs all of the environmentals and car systems. Unless you have a jump pack with you... Read more
Incident date: Mar 18, 2024
I was on the highway and looked at my speedometer and the mph was at 0. The abs and the brake light warnings came on and I couldn't accelerate and hardly brake. I pulled to the shoulder immediately. Took a couple hundred feet to finally stop. It was a very scary moment thinking my brakes have gone. I put it in park waited a moment turned it off... waited about 5 mins and it turned over just wanted... Read more
Incident date: Mar 18, 2024
I was on the highway and looked at my speedometer and the mph was at 0. The abs and the brake light warnings came on and I couldn't accelerate and hardly brake. I pulled to the shoulder immediately. Took a couple hundred feet to finally stop. It was a very scary moment thinking my brakes have gone. I put it in park waited a moment turned it off... waited about 5 mins and it turned over just wanted... Read more
Incident date: Mar 30, 2024
Seat started moving to the 1st saved memory position while driving. This happened over and over and over until I got home. Now the seat memory for the 1st position has stopped working and number 2 is what the 1st use to be.
Incident date: Mar 27, 2024
Door Locks/Hatch Lock won’t unlock 95% off the time, using fob OR interior switch. Also won’t unlock automatically when vehicle is put into park. Mechanic looked it and after research, determined there’s a probable faulty/stuck Relay on the BCM. Not replaceable without removing the BCM and desoldering components or replacing the whole BCM. It’s unsafe as I’m unable to unlock the doors... Read more
Incident date: Mar 28, 2024
Recall 23V651000 has been in place for over six months and a remedy is still not available. I have suffered hundreds of dollars in damages due to having to continue to park my vehicle outside, including having to replace the fuel sending unit after a failed siphoning attempt as well as exterior body and paint damages due to weather conditions. Please press Hyundai to release a remedy as soon as po... Read more
Incident date: Mar 24, 2024
WHAT HAPPENS IS MY CAR SHUT DOWN IN THE MIDDLE OF TRAFFIC AFTER ME GETTING GAS SOMETIMES AND ENGINE LIGHT APPEAR. WHEN SHUTTING DOWN A QUICK FLASH OF BATTERY LIGHT SHOWS UP, NOW ENGINE LIGHT IS ON LONGER AND THE CAR POWER JUST SHUT EVERYTHING DOWN AS IF THE BATTERY IS DEAD NOTHING WORK BUT WITH A JUMP I WAS ABLE TO MOVE CAR AND WHEN I CUT IT OFF IT SHUT DOWN AGAIN THIS BEEN GOIN ON FOR ABOUT 1 MON... Read more
Incident date: Mar 24, 2024
WHAT HAPPENS IS MY CAR SHUT DOWN IN THE MIDDLE OF TRAFFIC AFTER ME GETTING GAS SOMETIMES AND ENGINE LIGHT APPEAR. WHEN SHUTTING DOWN A QUICK FLASH OF BATTERY LIGHT SHOWS UP, NOW ENGINE LIGHT IS ON LONGER AND THE CAR POWER JUST SHUT EVERYTHING DOWN AS IF THE BATTERY IS DEAD NOTHING WORK BUT WITH A JUMP I WAS ABLE TO MOVE CAR AND WHEN I CUT IT OFF IT SHUT DOWN AGAIN THIS BEEN GOIN ON FOR ABOUT 1 MON... Read more
Incident date: Mar 10, 2024
On Friday March 22 2024 I was attempting to merge onto the highway but an individual wouldn't let me in which forced me to have to slam on my breaks. After I was able merge, roughly 2 miles down the highway I started hearing what sounded like a belt flapping under the front of my car, the noise increased into a banging I noticed I was losing speed so I pressed on the gas petal and received no exel... Read more
Incident date: Mar 10, 2024
While driving through heavy rain on the interstate Friday night the CEL came on and the vehicle immediately lost power and went I to a limo mode causing my car to rapidly lose speed while on the interstate. Restarting the vehicle did nothing. I called the closest Hyundai dealer and they said " oh yeah the N models do that a lot in the rain or through carwashes, it triggers false knock sensor codes... Read more
Incident date: Mar 24, 2024
The turbo sounds like it's not going in/out of gear, oil going into spark plugs, radiator fluid leaking system getting real hot. Low engine poer picking up speed an issue. Air bag rear brake light malfunction, oil pressure not correct
Incident date: Mar 22, 2024
While driving along, my jeep will suddenly lose all power, making it necessary to stop, place it in park, press my foot on the brake and re-start. There is absolutely no warning, no chugging or hesitation, it just dies. This is random and has occurred 4 times now. There has not seemed to be a pattern. The first time, I left my dooryard and within a couple hundred feet, it happend. The second... Read more
Incident date: Feb 2, 2024
This repair fix was suppose to be available by October 2023. We are still waiting, and it seems that this could be a dangerous situation if the car stops running and oil is released and a fire starts. Our local Ford dealership seems to be in the dark about when a fix will be available. Maybe the NHTSA needs to urge Ford to hurry up and find the fix for this situation.
Incident date: Feb 2, 2024
This is a 2021 Vanleigh/Tiffin Beacon 41FLB 5th wheel. Upper deck frame welds broken causing wall structure frame to break and front slide outs to come loose. Unit was still within 3 year frame and structural warranty, but Vanleigh refused warranty. $16,000 repair…but if not repaired, the frame and 5th wheel plate could have separated and caused a serious accident. This is a serious problem a... Read more
Incident date: Feb 2, 2024
The contact owns a 2015 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was notified and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manu... Read more
Incident date: Feb 16, 2024
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not e... Read more
Incident date: Dec 31, 2021
Vehicles cabin heater High Current Failure after software update. Software Version: 2023.44.30.14 Vehicles cabin heater was functioning properly the morning of the software update. Over-the-air update was made and an electrical smell filled the cabin after update and heater no longer functioned. Alert codes indicate Resistive Heater Fault. I reported issue to Tesla and the repair cost is $1,055.8... Read more
Incident date: Mar 13, 2024
I've already submitted this complaint before and nothing is done by it and investigator investigated this but I'm still continuing to have this problem and Ford will not fix the issue unless I spend thousands of dollars. I am having an issue with the safety airbag system the AC system not working The windows do not work, passenger windows don't work , ac control system doesn't function...
Incident date: Feb 29, 2024
This has been a issue going on several months . I can be driving down the road on any Giving day , road conditions wet or dry .I was driving 57 mph and vehicle in front of me hit the brakes ,causing me to hit mine as of sudden , but instead of stopping the brake pedal shifts toward the gas pedal causing me to brake and hit the gas at the same time. No I didn't wreck but came close as I corrected ... Read more
Incident date: Feb 7, 2024
The contact owns a 2019 Nissan Rogue. The contact stated that while driving under a bridge at a slow speed, the vehicle independently downshifted while depressing the accelerator pedal. Despite the failure, the vehicle resumed normal operation. The vehicle was taken to a dealer to be diagnosed; however, the dealer failed to duplicate the failure. The manufacturer was not notified of the failure. T... Read more
Incident date: Feb 14, 2024
My wife and I were traveling down SR74 mp 12 and rear ended a cow at 68 miles per hour. The airbags did not deploy from impact and yet the car is totaled the hood started through the safety glass of the windshield.
Crash
2 injured
Incident date: Dec 29, 2023
The cable harness in question runs from the fuse box under hood through firewall to the passenger side foot area. At this point it connects to another harness that connects to various items at the rear of the vehicle. One circuit in particular the rear window defogger is burning wiring and socket and plug of the two wiring harness. Either the wiring or connectors burned apart without the circuit... Read more
Fire
Incident date: Nov 29, 2023
I had no prior warning that anything was wrong with my Pilot. I tried to start my vehicle and it would not stay running. We first replaced the battery and it still wouldn't run. We had the vehicle towed to the repair shop. We were told the fuel pump was bad and we had it replaced. Vehicle runs perfectly now. I know there is a recall on many Honda vehicles but my VIN number was not part of the fue... Read more
Incident date: Nov 29, 2023
See attached document for complaint
Incident date: Mar 6, 2024
Car first started showing issues with the charge system. The car would randomly not start and would require a jump start. I replaced the battery and the car worked fine for 2 weeks and then it just wouldn't start at all. A new alternator was put in and the care drove fine for 1 month. Took it back to dealer mechanic and he said he needed a new alternator. Got the alternator replace and care w... Read more
Incident date: Mar 2, 2024
Steering constantly sticks and is hesitant and making turns at times. A real struggle.
Incident date: Mar 2, 2024
Se acelera y desacelera repentinamente Quiero acelerar para llegar a la mismas velocidad del trafico y no lo hace y eso hase que ponga en peligro la vidad mia y de mi familia por que otro carro puede chocarme. Cuando sucedio eso se activo el CHECK, lo apago por completo y los parabrisas se activan repentinamente , todo esto es muy raro y no es bueno para mi
Crash
Incident date: Mar 2, 2024
Se acelera y desacelera repentinamente Quiero acelerar para llegar a la mismas velocidad del trafico y no lo hace y eso hase que ponga en peligro la vidad mia y de mi familia por que otro carro puede chocarme. Cuando sucedio eso se activo el CHECK, lo apago por completo y los parabrisas se activan repentinamente , todo esto es muy raro y no es bueno para mi
Crash