Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Dec 23, 2023
The contact owns a 2019 Honda CR-V. The contact stated while driving 30 MPH, the messages "Emission System Problem", "Brake System Problem”, "Tire Pressure Monitoring Problem", "Brake Hose System Problem" and "Power Steering EPS Fault" were displayed. The contact stated that the vehicle had not experienced a mechanical failure. The contact stopped driving the vehicle due to safety concerns. The ... Read more
Incident date: Dec 23, 2023
Unknown- Vehicle left the highway and crashed into a tree in a ravine and then was fully engulfed in flames. Both occupants were DOA after the fire was put out.
Crash
Fire
2 deaths
Incident date: Jan 8, 2024
When I was driving my new 2023 Honda Civic Touring’s the engine started running rough and the check light indicators came on with the following items to “See your dealer” despite this car being less than 3 months old and with just over 1,000 miles on the odometer: - Brake System Problem… - Electric Power Steering System Problem… - Electric Parking Brake System Problem… - Tire Pressur... Read more
Incident date: Jan 8, 2024
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights were intermittently illuminated. The vehicle was taken to an independent mechanic, who diagnosed that the hydraulic motor needed to be replaced. The vehicle was not repaired. The contact stated that the hydraulic motor had previously been replaced twice under... Read more
Incident date: Jan 8, 2024
My vehicle shut down while driving, my safety, the safety of others was very much at risk as the vehicle shut down with no warnings while driving at a very busy time and roads, cars where honking at me, I have not taken the vehicle to the dealer ship as they were just going to run a diagnosis and charge almost $300 dollars for that however I took my vehicle to Auto Zone they checked it briefly for... Read more
Incident date: Jan 8, 2024
I received a notification in March 2023 that there was a recall on my vehicle concerning a faulty clutch plate. The issue still hasn’t been addressed and I’m concerned about driving it due to the number of incidents that have occurred.
Incident date: Jan 5, 2024
I was driving on the highway. The engine began making a ticking noise that momentarily went away and then quickly got louder. I saw white smoke out of the back, pulled over, and then saw black smoke from the front. The check engine light only momentarily came out AFTER the white smoke was visible and I was actively pulling over. I ran out of the car, and turned to look only to see a fire under the... Read more
Fire
Incident date: Dec 11, 2023
The MIL comes on with DTCs P0441 (EVAP System Purge Flow Malfunction) P04F1 (EVAP System Low Purge Flow. Detected). I replaced the purge flow valve and joint purge valve which resolved the issue. The reason I am writing is, the coding within the 2019 Pilot also threw an AWD System Problem MIL, but did not have a specific code associated via the OBD reader. It is a false reading that can cause m... Read more
Incident date: Dec 28, 2023
The car has slip transmission issue, that can’t be fixed, the front of the car makes loud grinding noise from the front wheel area when riding on front wheel drive, with low RPM, this has been brought up multiple times with ford and linclon while they and car service provider represented by ford and Lincoln keeps denying.
Incident date: Dec 28, 2023
The car has slip transmission issue, that can’t be fixed, the front of the car makes loud grinding noise from the front wheel area when riding on front wheel drive, with low RPM, this has been brought up multiple times with ford and linclon while they and car service provider represented by ford and Lincoln keeps denying.
Incident date: Dec 28, 2023
I am the original owner of this 2009 G37 sedan with only 12K miles. This car has never been in an accident. It is perfectly maintained and sits in a garage 99% of the time. Last week the airbag light flashed on. The dealer said the error code was B1018 (Occupant Classification Sensor malfunction). The cost of the passenger seat cushion alone is $7,500. This problem was also found on the 2007 ... Read more
Incident date: Dec 26, 2023
The contact owns a 2014 Ford Fusion. The contact initially discovered that the engine was consuming an excessive amount of coolant. There was no warning light illuminated. Upon inspection, the contact discovered that the coolant level was low; however, the contact later discovered that the coolant level was low again soon after topping off the coolant reservoir. The contact stated that the check e... Read more
INFINITI
QX60
(2014) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Dec 26, 2023
Incident date: Nov 28, 2023
The contact owns a 2018 Ram 2500. The contact stated that the electronic braking system was inoperable. While driving at various speeds, the electronic braking system intermittently became inoperable. The service electronic braking service light was flashing. The vehicle was taken to the local dealer on several occasions, where it was diagnosed that the main module and wheel speed sensor needed to... Read more
Incident date: Dec 21, 2023
Unintended Aceleration Veheicle experienced normal stop with no anomaly. Upon release of brakes, experienced reported Wide Open Throttle" Brakes were ineffective. Vehicle accelerate thru intersection striking guardrail with significant damage. WOT stopped by shutting of engine. Vehicle currently in repair. Reported event to local dealer service dept, Insurance Rep and Ford referencing 2010 Class A... Read more
Crash
Incident date: Dec 21, 2023
Unintended Aceleration Veheicle experienced normal stop with no anomaly. Upon release of brakes, experienced reported Wide Open Throttle" Brakes were ineffective. Vehicle accelerate thru intersection striking guardrail with significant damage. WOT stopped by shutting of engine. Vehicle currently in repair. Reported event to local dealer service dept, Insurance Rep and Ford referencing 2010 Class A... Read more
Crash
Incident date: Dec 1, 2023
The contact owns a 2020 Ford Escape. The contact stated that while opening the driver’s side front door, there was a loud creaking sound coming from the door. The failure occurred more frequently while opening the door. Additionally, the vehicle had started making a popping sound. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not made aware of the fail... Read more
Incident date: Dec 1, 2023
No incident, not a timely remedy for recall. Recall from March 2023, no remedy available in December 2023, 9 months later.
Incident date: Jan 31, 2023
This vehicle currently had 48,568 miles at time of repair. Windshield wipers were not working properly. Had the issue diagnosed at RD Banks Chevrolet in Champion, Oh. They determined it to be a windshield wiper motor. Seems too soon to have to replace. It did however, correct the situation.
Incident date: Jan 31, 2023
My 2016 Silverado automatic vehicle has approximately 88,000 miles and the transmission needs replaced. It will not shift gears. This transmission should not need replaced after only 88,000 miles.
Incident date: Jan 31, 2023
Hello dear infinity company. 1 problem is the seat belts, they don't tighten back. Problem 2: the headlights are very poorly lit and there are internal microcracks, the lamps are standard. Problem 3: Cruise control sometimes does not work and does not brake when approaching a vehicle. 4 the problem of moisture getting into the headlights and internal microcracks
Incident date: Jun 17, 2023
I am experiencing a sticky steering problem. My wheel catches regularly so it feels stuck. This happens at all speeds but especially at highway speeds. My turns are not smooth and the wheel must be torqued more than ever required on a car to turn and break the “lock”.
Incident date: Oct 9, 2023
Traction light will come on intermittently and abs and brake lights will flash and go away intermittently and all lights on dash and headlights will dim, radio shuts off, rpms will drop to 0 then go back to normal all while driving. Both camshaft sensors have been replaced twice in under a year. All spark plugs have been replaced twice in under a year as well as the crankshaft sensor. Something is... Read more
Incident date: Dec 10, 2023
At highway speeds when going in a straight line, the steering becomes sticky when making a slight adjustment which leads to overcorrecting and cause the vehicle to swerve back and forth. The issue seems to be worse in colder weather.
Incident date: Nov 7, 2023
The display screen in the center of the dashboard is delaminating. This is very dangerous becasue it randomly changes all the settings constantly. heat on/off, radio on/off anything that has a touch button on the screen (which is just about everything for that car) can randomly change at any time. It is getting worse as time goes on. This is a safety issue. When looking online I see this is very... Read more
Incident date: Sep 14, 2023
The contact owns a 2012 Hyundai Veracruz. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. Th... Read more
Incident date: Oct 1, 2023
I've had multiple failures on this vehicle. First, the engine had a rod knock and Acura gave me a very hard time approving the repair and eventually replacement of the engine. Second, the ADAS system is not working and is a huge safety concern. I keep getting error messages that my road mitigation and lane keeping assist systems do not work. Third, the ABS module system cannot communicate with my ... Read more
Incident date: Nov 22, 2023
This is an update of the below. I have had several email exchanges with Kia Customer Service. They contacted the dealer and report that they could not get a response from their own dealer! They said I could try another dealer if I want. I asked for a recommendation of a dealer that would be responsive and got no further communication. Meanwhile, my car continues to show low charging pattern, which... Read more
Incident date: Nov 29, 2023
engine died while driving 45 on highway, tow to garage and was told to take to dealership because of a recall for my engine. towed the car to the dealership and they check and are telling me that my car engine wasn't covered and I would have to paid for the repair. I was told the problem was the engine manufactured with the rod bearing issue. My safety was at risk because car died on a state highw... Read more
Incident date: Nov 29, 2023
engine died while driving 45 on highway, tow to garage and was told to take to dealership because of a recall for my engine. towed the car to the dealership and they check and are telling me that my car engine wasn't covered and I would have to paid for the repair. I was told the problem was the engine manufactured with the rod bearing issue. My safety was at risk because car died on a state highw... Read more
INFINITI
QX60 HYBRID
(2014) — AIR BAGS
Nov 29, 2023
Incident date: Apr 18, 2022
The original airbag in my vehicle was replaced with a Takata airbag at some point (prior to my ownership) that is subject to recall, but the dealer will not replace because my VIN was not part of the recall. I have removed the airbag to verify that the part number matches the recall. It is silly to recall a part 15+ years after production and use a VIN as a means to identify affected drivers. Perh... Read more
Incident date: Nov 16, 2023
I took my 2016 Dodge Ram to the dealership that I purchased it from and asked for an alignment. The dealership informed me that they would not perform the alignment as the V06 Recall had been performed, which had welded the adjustment nuts to vehicle's drag link. I was told that in order to get the vehicle aligned properly, the drag link would need to be replaced by contacting FCA. When FCA had ca... Read more
Incident date: Jun 16, 2023
ABS and traction control warning lights intermittently come on. Has been repaired twice by local dealership by replacing the two computer modules/pumps responsible for ABS system. Cruise control disengages when this happens. When this happens at highway speeds while pulling a heavy trailer in traffic it's a very dangerous situation and needs to be corrected by manufacturer.
Incident date: Sep 1, 2023
The oil pressure indicator light came on. Ford dealership inspection concluded an internal belt failure which resulted in a clogged oil pickup screen and engine failure.
Incident date: Dec 15, 2022
The contact owned a 2016 Honda Civic. The contact stated that while the vehicle was parked unattended, it caught fire. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The fire department extinguished the fire. The vehicle was towed to a tow lot. There were no reported injuries. A police report was filed. The air bags did not ... Read more
Fire
Incident date: Dec 15, 2022
The contact owned a 2016 Honda Civic. The contact stated that while the vehicle was parked unattended, it caught fire. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The fire department extinguished the fire. The vehicle was towed to a tow lot. There were no reported injuries. A police report was filed. The air bags did not ... Read more
Fire
Incident date: Aug 31, 2023
Barely pushed on inside of windshield with foot and it cracked in a million directions.
Incident date: Nov 16, 2023
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repa... Read more
Incident date: Nov 16, 2023
The contact owns a 2015 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 23V338000 (Electrical System, Structure) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repa... Read more
Incident date: Nov 16, 2023
I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but... Read more
Crash
3 injured
Incident date: Nov 22, 2023
our family was driving on the interstate at 70mph, when the electronic system malfunctioned. The car said every system was failing and to see dealer immediately. The car immediately stopped accelerating, steering wheel shook, and car was difficult to control on the busy, holiday weekend interstate traffic. We had to be towed to Honda dealership, where they "fixed" the problem and we were good to g... Read more
Incident date: Nov 22, 2023
There is a continuous issues with my battery dying. There are multiple malfunction lights showing, particularly the rear collision light. The check engine light is also showing, and I have had an oil change recently. The car breaks on its own. While backing into a space, the steering wheel would not completely turn right until I straightened up the car. Finally. I have had my driver's side car se... Read more
Incident date: Nov 22, 2023
our family was driving on the interstate at 70mph, when the electronic system malfunctioned. The car said every system was failing and to see dealer immediately. The car immediately stopped accelerating, steering wheel shook, and car was difficult to control on the busy, holiday weekend interstate traffic. We had to be towed to Honda dealership, where they "fixed" the problem and we were good to g... Read more
Incident date: Nov 27, 2020
Dear NHTSA Representative: I bought a Toyota Cross LE 2023 in April of 2023. During the first few weeks of owning and using the vehicle, seat belt alarms got activated even though all passengers were wearing their respective seat belts. Also, open door alarms got activated randomly while all of them were properly closed. On the 27 of July 2023 at a stop light the vehicle turned off in accordance... Read more
Incident date: Nov 27, 2020
Dear NHTSA Representative: I bought a Toyota Cross LE 2023 in April of 2023. During the first few weeks of owning and using the vehicle, seat belt alarms got activated even though all passengers were wearing their respective seat belts. Also, open door alarms got activated randomly while all of them were properly closed. On the 27 of July 2023 at a stop light the vehicle turned off in accordance... Read more
Incident date: May 9, 2017
Rear window has now shattered spontaneously TWICE in less than 1 month after the first repair. Once on 10/27/23 while driving on the interstate at 70 mph, clear road conditions, clear sky, 65 degrees outside and then on 11/17/23 while sitting in our driveway - raining this day and temperature 43 degrees. Both incidents are pictured below.
Incident date: May 9, 2017
Becoming a common issue. The head gasket warped, which allowed engine coolent into the cylinders. Now it has to have an engine replacement. Vehicle has 88,000 miles
Incident date: May 9, 2017
vehicle has too many manufacture errors
Crash
Fire
Incident date: Nov 8, 2023
3.0L diesel engine may have been built with a high pressure fuel pump ("HPFP") that could fail prematurely. A HPFP failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. Engine loss power then when is fully operational and stop at sing then then engine stalls the next thing happens suddenly accelerated.
Incident date: Feb 13, 2023
This vehicle has a chronic issue with an unreliable parking brake. The brake is required to be engaged each time the motorcycle is parked since the motorcycle automatically puts it into neutral when the back is turned off. The ceases to hold the bike in place even on minimal inclines because of poor design. The brake requires replacement and/or adjusting every few months and is not reliable. I... Read more
Incident date: Nov 14, 2023
The contact owns a 2013 Infiniti JX35. The contact stated while driving 20 MPH, the vehicle failed to accelerate as needed. The ABS system was activated. The contact stated while driving 20 MPH the vehicle independently accelerated to 60 MPH. The vehicle was jerking while the accelerator pedal was depressed to the floorboard. The contact was able to pull over. The contact called the local dealer b... Read more