Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jul 3, 2024
Two weeks ago, we got warning messages about the Active Steering function being inoperative and the Active Emergency Stop function being unavailable. Additionally, the driver side rear tire has consistenly lost air pressure repeatedly since the car was purchased in the fall of 2023. The dealer examined the car and was unable to replicate any of the issues and returned the car to us without any r... Read more
Incident date: Jul 3, 2024
ORC passenger seat deployment squib 1 reads a open circuit 1. Has been like this since the last airbag recall in 2019. Was supposed to had been fixed then and dealer was never able to fix the issue.
Incident date: Jun 30, 2024
The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshaf... Read more
Incident date: Apr 20, 2024
Vehicle suddenly shuts down while driving. This has happened several times and has cost lengthy repairs and towing fees but still keeps doing the same thing. After it shuts down once the car is reset it will work again for a little while and do the same thing over again.
Incident date: Jun 15, 2024
The contact owns a 2018 Ford F-150. The contact stated while driving 70 MPH, the drive train inoperative warning light illuminated. In addition, the transmission independently downshifted from 10th gear to 7th gear. The contact stated that the engine abruptly seized, and the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed with alternator failure due to engine... Read more
Incident date: May 20, 2024
I was stopping at a stop sign and was unable to stop immediately, instead I coasted a little bit before stopping. Then the brake warning lights and ABS and traction lights came on. I pulled over to a parking lot and turned the car off and turned it back on: all the lights came back on. I put on my flashers and very carefully and slowly drove my car to Jiffy Lube. They did an $108 oil change and ch... Read more
Incident date: Jun 15, 2024
-Baggage compartment doors, when latched securely and locked with key, would open during travel down the highway at random. Luckily no cargo was lost (I take turns very slowly and noticed flapping baggage doors in my side view mirrors pretty quickly). This has happened on multiple occasions, and continued to happen after multiple dealership service visits that supposedly rectified the issue. This ... Read more
Incident date: Nov 1, 2023
The contact owns a 2013 Mini Cooper. The contact received notification of NHTSA Campaign Number: 23V337000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactu... Read more
Incident date: Jun 17, 2024
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately ... Read more
Incident date: Jun 17, 2024
I was driving 65 mph and the hybrid system malfunction warning came up. Car dropped to 25mph - pressing the gas pedal would not increase the speed. Continued to coast with no acceleration until it came to a stop and shut off
Incident date: Jun 13, 2024
The contact owns a 2019 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer ... Read more
Incident date: Jun 13, 2024
Underbody dust panels have torn off of mounting bolts without any clear cause of damage, main front panel and right passenger side panel. Loose panels could have fallen off on highway. Only indication they came loose was when they began flapping in air flow from driving.
Incident date: Jun 13, 2024
The seatbelt in our Civic became entangled around our child and locked. The more we tried to get her out, the tighter it became. It was so tight around her waist that it left marks. She unbuckled the seatbelt and let a little more back into the retractor, hoping it would unlock but it only got tighter. We were on vacation and had to find a hardware store to buy a socket set to disconnect the seatb... Read more
Incident date: Jun 10, 2024
the vehicle was leaking gas. the vehicle rarely would start. fuses easily burn out or go bad due to possible electrical problems. now I am having to purchase maybe it is called a drive shaft? or something that makes the vehicle not go or start?? I am not a mechanic but I pay a lot of money on this vehicle every month, the repairs are extremely high and not wating to ruin my credit due to neglec... Read more
Incident date: Jun 10, 2024
the vehicle was leaking gas. the vehicle rarely would start. fuses easily burn out or go bad due to possible electrical problems. now I am having to purchase maybe it is called a drive shaft? or something that makes the vehicle not go or start?? I am not a mechanic but I pay a lot of money on this vehicle every month, the repairs are extremely high and not wating to ruin my credit due to neglec... Read more
Incident date: Apr 11, 2023
The forward collision alarm was triggered when there was no collision. Additionally the ABS system and cruise control went offline. This occurred numerous times during winter while at a full stop as well as when driving between 45-55mph. Once triggered the collision alarm remained on for hours to days at a time. During that time cruise control was not able to be used and ABS was offline. Additi... Read more
Incident date: May 24, 2024
The Kia experienced acceleration issues and would randomly turn off while driving. A mechanic inspected and recalibrate the knock sensor. Almost immediately the car began to use excessive amounts of oil, a quart a week average, had a knock and started having acceleration issues. The Kia dealership stated that severe engine scoring had occurred likely caused by the catalytic converter. The problems... Read more
Incident date: Jun 7, 2024
Travelling on I-95 southbound at approx. 70 mph in the right lane at least 8-10 car lengths behind another vehicle in front of me. Clear skies, 78* F, calm weather. I heard a loud, sudden noise followed by wind and what sounded like glass on my roof, thought it was fireworks or a gunshot. Pulled over to make sure my dogs are OK (all good, just spooked!) and see what happened to the car when I obse... Read more
Incident date: Jun 7, 2024
When driving highway speeds (50-70 MPH) the steering wheel feels "notched" between 11 and 1 positions. This will cause me to oversteer in making minor adjustments. The problem is more consistent in daytime traffic with the temperatures at the hottest. In morning commutes, the issue arises about 15 minutes into the commute. Looking at online forums there have been many instances of other drivers ex... Read more
Incident date: Jan 1, 2024
Overcast day. No rain, dry roads. 60 degree weather. Dash displayed forward collision warning (in red) and emergency brakes applied. Nothing in the road, no vehicles around. Thankfully I was driving slowly in the city and no vehicles behind me.
Incident date: Jan 1, 2024
Overcast day. No rain, dry roads. 60 degree weather. Dash displayed forward collision warning (in red) and emergency brakes applied. Nothing in the road, no vehicles around. Thankfully I was driving slowly in the city and no vehicles behind me.
Incident date: Jun 1, 2024
As I approached a red light and removed my foot from the gas pedal to brake, my dashboard displayed several alarming messages: “Active Brake Assist Functions Limited See Owner's Manual,” “Active Blind Spot Assist Inoperative,” “To Deselect P or N Depress Brake and Start Engine,” and “Traction Control Inoperative See Owner's Manual.” Subsequently, all dashboard lights illuminated, t... Read more
Incident date: Jun 1, 2024
As I approached a red light and removed my foot from the gas pedal to brake, my dashboard displayed several alarming messages: “Active Brake Assist Functions Limited See Owner's Manual,” “Active Blind Spot Assist Inoperative,” “To Deselect P or N Depress Brake and Start Engine,” and “Traction Control Inoperative See Owner's Manual.” Subsequently, all dashboard lights illuminated, t... Read more
Incident date: Jun 1, 2024
As I approached a red light and removed my foot from the gas pedal to brake, my dashboard displayed several alarming messages: “Active Brake Assist Functions Limited See Owner's Manual,” “Active Blind Spot Assist Inoperative,” “To Deselect P or N Depress Brake and Start Engine,” and “Traction Control Inoperative See Owner's Manual.” Subsequently, all dashboard lights illuminated, t... Read more
Incident date: Apr 15, 2024
Dashboard lights: emissions systems problem, road departure mitigation system problem, collision mitigation bar along system problem, ACC system problem, hill start assist problem, vehicle stability assist system problem, electric power steering system problem, brake hold system problem, brake system problem, tire pressure system problem- every single warning and light turn on when weather is les... Read more
Incident date: May 29, 2024
When the flex plate cracks it can damage the torque converter causing transmission damage. Ford has a consumer fix for the flex plate but refuses to cover the transmissions.
Incident date: Mar 1, 2024
Blind Spot detection is non functional since the last software update. Rear cross traffic warning is also not functioning since the last update.
Incident date: May 24, 2024
The complaint is about the sunroof which has an open recall with all warning signs and risks exactly identical to my make, year and model (2016 mercedes benz c300). More than 15,000 vehicles have been affected by this problem and the warning signs suddenly appear with the vehicle. Mercedes Benz after their investigation after several reports were filed, later found that the sunroof glass panels w... Read more
Incident date: May 2, 2022
The previous 2 models of this car had a recall on the button underneath the brake switch that is engaged by the pedal. They have not changed the design and the 2016 has the very same issue, plus another issue. We were able to replace the button ourselves since they decided not to admit that they did not change these parts even though they knew this was an issue years prior. Not only that, but t... Read more
Incident date: May 29, 2024
The windshield developed a crack. It initially started with what appeared to be a small rock impacting the bottom of the windshield where the wipers rest on the glass. The area of impact was the size of a small rock. A crack started forming and going upwards towards the roof of the car. Due to the heat in Alabama, the crack grew from 3 inches to approximately 9 inches. No safety features have been... Read more
Incident date: May 27, 2024
This is a new car with 30,000 miles on it. There are two issues, the brakes apparently do not distribute the braking workload evenly or the parts were counterfeit from manufacture. The rear brakes had to be replaced, pads and rotors resurfaced. The front brakes were unaffected and good. Back brakes should not need replacing before front brakes, yet the rotors were scarred with grooves. I have... Read more
Incident date: May 27, 2024
I noticed a clunking when stopping. My hired Mechanic claims the engine cradle is rusted through and needs replacement. I read it had a recall for this vehicle. 2004 Hyundai XG350 4 door sedan
Incident date: May 25, 2024
- Monocular Camera failure. It is available for inspection upon request. - Multiple Dash warning lights are on and several safety features, including forward collision warning, lane departure warning, lane keeping assistance, adaptive cruise control, and automatic emergency braking fail to work. Dealer states that the monocular camera cannot be disabled because it is a safety feature. - The proble... Read more
Incident date: May 23, 2024
Today after I parked my 2019 jeep grand Cherokee and locked it I noticed my brake lights stayed illuminated. I got back in my car and confirmed that I was in park and my parking brake was on and my brake pedal did not feel stuck down in any way. I also tried turning my headlamps from auto to off. That didn’t resolve my brake light issue. I restarted it and put it in gear and drove a little... Read more
Incident date: May 17, 2024
Subject: Complaint against Ford Clermont Dealership - Delayed and Unethical Service I am writing this complaint to express my dissatisfaction with the service I have received from Clermont Ford dealership regarding the repair of my vehicle. My name is [XXX] , and on [XXX], 2024, I brought my car to your dealership in Clermont , Florida, due to faulty warning lights indicating a potential crash i... Read more
Incident date: May 10, 2024
A plastic clip ("Brake Pedal Bumper") broke and fell out of place, causing the brake pedal to no longer reach the brake light switch. The brake lights now remain illuminated permanently, even with the brakes released. This also caused the engine and transmission to go into "limp mode", the engine no longer revving over 2,000 RPM, the transmission not shifting, and hill-start assist and traction ... Read more
Incident date: Apr 4, 2024
I currently have 119500 miles on my 2019 Kia Optima. I am losing oil somewhere between oil changes, and the car is beginning to hesitate while driving. I don't see oil on the ground but I have had to put in 2-3 1/2 quarts of oil way too often. For this to happen on some many vehicles, it must be a manufacturer defect. The hesitation just started and I'm taking it do get a diagnostic test. 11
Incident date: Mar 15, 2024
They have replaced the transmission two times and this transmission is going bad, it's slipping, shuddering, and hesitating when you hit the gas. This car is a death trap waiting to happen. Nissan knows they put junk transmissions in these cars but still sells them. Nissan is going to end up hurting/killing a lot of innocent lives. It's not safe to be driving this car around, half the time the car... Read more
Incident date: Mar 15, 2024
I understand there was a voluntary recall and a lawsuit regarding the headlight system on Altimas between 2011-2018. I also understand we were supposed to have received a notification which we never received. We own 3 Altimas that fall into this grouping and never received notification on any of them. The 2015 Altima's lighting is pretty much non-existent. You cannot see at night and it's da... Read more
Incident date: May 7, 2024
Upon fueling the vehicle and the fueling process stops, the Jeep spits back about 1/2 gallon of fuel, all over the vehicle, the ground and the fuel station.
Incident date: May 7, 2024
Driver was approaching the end of [XXX] and attempted to turn left onto the ramp to [XXX] but without prior warning the brakes and the steering wheel failed and he couldn’t turn or stop the car which resulted in the vehicle hitting the guardrail. The driver endured injuries on his hand, and overall emotional trauma. My insurance company refused to check the cars computer to prove that the car ... Read more
Crash
1 injured
Incident date: May 10, 2024
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle seemed to shift improperly, after which the contact heard an abnormal rattling noise coming from underneath the vehicle. The vehicle was taken to the dealer, who diagnosed a failure with the transmission flex plate. The vehicle was not repaired. After investigating the failure, the conta... Read more
Incident date: May 10, 2024
The contact owns a 2006 Ford F-350. The contact stated that while the vehicle was parked, the contact noticed that fuel was leaking underneath the front driver's side of the vehicle. The vehicle was taken to an independent mechanic, who replaced the fuel pump block-off plate and plug. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline.... Read more
Incident date: May 6, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? Answers provided in attachment: HondaLink Remote Access Safety Issues.pdf How was your safety or the safety of others put at risk? Answers provided in attachment: HondaLink Remote Access Safety Issues.pdf Has the problem been reproduced or confirmed by a dealer or independent service center? Answers ... Read more
Incident date: May 6, 2024
The manufacturer of Kia has not resolve the fire issue to the vehicles. The recall has not be looked into or updated since letter in 2022. I’ve asked multiple Kia reps when the recall will be handled and was told there is no remedy. This recall is super dangerous and is a liability when driving on highways or long travel. My car can catch on fire at any time and nothing is being handled to resol... Read more
Incident date: May 10, 2024
VIN [XXX] Hi everyone, I’m new to the group and hoping for some guidance and support. I tried to message Jeep Cares but the message button does not appear on their profile name. I bought my 2018 Jeep wrangler JKU Rubicon December 2021 with 29k miles on it and by May 2022 my clutch blew out with only 32k miles on it! They said it was the worst they’ve seen (doubt it) and would not cover it.... Read more
Incident date: May 10, 2024
The contact owns a 2009 Cadillac Escalade EXT equipped with Michelin Tires, Tire Line: Energy Saver A/S, Tire Size: P265/65/R18, DOT Number: M3KA. The contact stated the tires contain a tire identification number (TIN) that is missing the 4-digit week and year code mark. As such, these tires fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 574, "Tire Identificat... Read more
Incident date: May 10, 2024
The contact owns a 2016 Ford Transit Connect. The contact stated that while her husband was operating the vehicle, the front driver side door failed to shut closed. No warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the door latch needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V50200... Read more
Incident date: May 3, 2024
Second time windshield has cracked, not due to rock or debris chip, but from edge of windshield and either out or up. Crack continues to spread until replaced. It is dangerous to drive 1st Incident - December 2022 , crack in middle of windshield, spreading two directions 2nd Incident - May 3, 2024, crack from left side and out, contiunes to spead Pictures attached
Incident date: May 7, 2024
My 2022 Kia Sorento has 18K miles on it and in Feb 2024 the first incident of this issue occurred. I will be accelerating or driving through traffic (coming on and off the gas), the car will lurch several times, and then the gas pedal will stop working and the car loses all acceleration. No engine light or warning comes on. The car remains on, but it won't accelerate. I have to restart the car one... Read more