Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 15, 2024
fuel pump relay module
Incident date: Feb 15, 2024
My 2023 Infiniti QX60 Autograph model caught fire in the engine in my driveway while parked on Thursday, [XXX] at approximately [XXX] EST. Fire department was dispatched and fire marshal completed a report. There were no warnings or indications prior to the fire. My vehicle had been parked in my driveway since approximately 12:40 pm EST the same day. INFORMATION REDACTED PURSUANT TO THE FREEDO... Read more
Fire
Incident date: Jul 7, 2023
Approximately on 2/10/2024 shortly after i added my 2021 Acura to my auto policy my insurance co. GEICO notified me about the open recall. Nobody else has notified me on the open recall. I just purchased the vehicle on [XXX] from Autonation Acura In Torrance California. The recall notice Says "there is no remedy availableI" i purchased this beautiful CPO vehicle and I put $20,000 cash ( debit card... Read more
Incident date: Feb 16, 2024
So the ecoboost engine in my 2017 ford edge has coolant intrusion in #1 cylinder at about 120,000mi which apparently is a known defect and happening to many others with ecoboost engines from 2015 to 2018. Yes available for inspection upon request. Safety? I don't know what happens if I keep driving which I have to because the recommended fix is a replacement engine which is $8,050. I've read many ... Read more
Incident date: Jan 29, 2024
Non operating. No tags . No plates.
Incident date: Jan 29, 2024
steering is very tight sometimes on turns and there is a lot of play in the steering wheel itself, i changed out almost all suspension and steering related parts and still have this issue. Also the steering wheel somehow always is off center and crooked even after multiple alignments
Incident date: Feb 12, 2024
When driving the car abruptly slows down. This also happened on the freeway. I get an error message that says “power limited” and a turtle symbol. This is the second time this issue has happened. Tesla service center has not been able to confidently diagnose this issue. They say it’s resolved and once I leave the service center and the problem comes back.
Incident date: Feb 8, 2024
The frame has failed on our rv it is flexing when being pulled and we are afraid it may fail completely and break free from the pull vehicle. They are calling this frame flex and seems to be common please don't wait until a complete failure happens and people get hurt to address this issue.
Incident date: Jan 30, 2024
The contact owns a 2008 Ford Escape. The contact stated that upon starting the vehicle, the "Steering Assist Fault Service Required" message was displayed on the instrument panel and the power steering assist failed to operate as needed. Due to the failure, the contact used excessive force to steer the vehicle to the residence. Upon investigation, the contact discovered NHTSA Campaign Number: 14V2... Read more
Incident date: Jan 30, 2024
The contact owns a 2014 Mercedes-Benz GL550. The contact stated while driving at an undisclosed speed, the steering wheel seized, and the vehicle lost motive power. The check engine and malfunction PP0 warning lights illuminated. The contact was able to steer the vehicle to the shoulder of the roadway. The contact stated that an independent mechanic facility was nearby, so the mechanic and the con... Read more
Incident date: Jan 30, 2024
I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everythi... Read more
Incident date: Feb 4, 2024
I was in my 2010 Toyota Prius with my two children when I suddenly lost my brakes, with luck I was able to let off my gas and coast to a stop. Now I am left with a 3,000 dollar repair. I now know what the price of my children and my life is worth to Toyota! To find that this has already been a problem with no notification is ludicrous!
Incident date: Feb 4, 2024
ABS brake warning lights are on and cruise control will not work. I was told by the dealer the module had to be replaced. This truck only has 34691 miles on it now and this problem started over a year ago. Dealer said this part was not available because of supply chain issues. I have several friends with the same 2017 or 18 truck and are having the same issue. Obviously this is a defective part an... Read more
Incident date: Feb 4, 2024
On two occasions driving new 2023 QX60, the engine stalled while driving. Vehicle lost all acceleration capability. The system message: stop car, engine stall. Press break and start button. What we noticed is that both times, the engine stalled after the car had been sitting running idle for a period of time.
Incident date: Feb 4, 2024
Caution light on since October 23rd of 2023. My question is how your company can play God with people's lives. Gas light lever going crazy, caution light on for 2 months
Incident date: Jul 16, 2023
Presently, my mileage is approximately 42770. It has started to exhibit vibration throughout the cab. It wasn't as prevalent during the cold and would only last about 30 seconds, after warm up, and around 70 mph. Now that it has gotten warmer, it is happening after warm up at all speeds. I haven't take it to the dealership yet, but have read reports of the problem with the same model year.
Incident date: Jan 30, 2024
The contact owns a 2023 Honda Civic. The contact stated that while driving at an undisclosed speed, upon attempting a turn, the steering wheel required increased effort, with the contact manually turning the steering wheel back to center. The contact then became aware that the electronic power steering was not functioning properly. The vehicle returned to normal functionality, but the failure beca... Read more
Incident date: Jul 29, 2023
I drove my 2023 TOYOTA BZ4X home from work after a heavy rainfall in Galveston, Texas in January 2024, had about 2-3 inches of rain on the road, driving about 15-20 miles per hour on my way home. Both front wheel wells/mud guard liners came off. I drove over one of the liner, stopped and picked it up. Also a liner in the back of the car's undercarriage was hanging out. Took the car to the dealers... Read more
Incident date: Jan 25, 2024
We bought a 2022 black Atlas Volkswagen in April 23, 2022. In December 2023 we noticed persistent braking system issues, loud horrible grinding squeling noises and squeaking brakes at different speeds. It felt like a metallic scraping/grinding sound when in reverse and forward when coming to a stop at low speed. Also random emergency braking approaching traffic light intersections. We brought the ... Read more
Incident date: Nov 20, 2023
The PTU (Power Transfer Unit) is bad... I took it to the dealership prior to my extended warranty expired. The whole shifter would light up (D,N,R, L,2) it displayed service shifter but it was intermittent so when I would take it in to Chrystler, Jeep dealership the warning sign on the dash nor all the shifter lights wouldn't display. The car finally broke down along with the transmission. I was c... Read more
Incident date: Nov 20, 2023
My SUV currently has 55K miles. The pin came out of the timing chain and the car stopped on a major bridge. The dealership charged me $4,294.24 to fix the vehicle. I thought this was surprising because cars should not have issues with the timing chain this early and below 100K miles. I did a search on the internet and found out there is a petition currently going on right now on change.gov. [XX... Read more
Incident date: Nov 17, 2023
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, a message displayed reading "Transmission Overheating", after which the vehicle entered LIMP Mode and was unable to accelerate above 5 MPH. The contact was able to pull to the shoulder of the roadway and turn off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality,... Read more
Incident date: Jan 23, 2024
The contact owned a 2021 Ford F-350 Diesel. The contact stated that while the vehicle was parked in the contact's residential yard, the contact noticed the vehicle was on fire. The contact had just parked the vehicle and walked around to the back of the residence. The contact stated that the fire came from under the center area of the hood. The contact attempted to extinguish the fire, howeve... Read more
Fire
Incident date: Jan 23, 2024
Brake actuator making noise every 10 seconds and oil is having to be filled in everyday.
Incident date: Jan 23, 2024
I was driving down an empty road, no one in front of me, beside me, or behind me and the automatic braking system applied itself and slammed on brakes abruptly and beeped twice, without any prior warning or obstruction, causing the car to jolt into braking. I have contacted the dealership regarding this and they are looking at the precollision and emergency braking system next week. There were no ... Read more
Incident date: Jan 16, 2024
began receiving fault alert 'RCM_a021 - Front Left Safet Restraint System Fault' in December 2023. Web query indicates this has become a common problem, with the source being a loose connection of the seat wiring harness under the front driver's seat. No other observed malfunction of the vehicle. alert occurs whenever car is entered and powered on (seat adjusts for specified driver). Alert see... Read more
Incident date: Jan 16, 2024
The contact owns a 2020 Lincoln Navigator. The contact stated that while driving 50-55 MPH and depressing the accelerator pedal, the transmission shifted into neutral(N). The contact was able to veer to the side of the road. The contact turned off and restarted the vehicle. The contact was able to continue driving; however, the failure recurred while driving. The vehicle was taken to the dealer, w... Read more
Incident date: Jan 16, 2024
The airbag passenger light is illuminated causing air bag system to remain off until resolve. The vehicle was taken in for inspection and dealer confirmed diagnostic results found Occupant sensor malfunctioning. Under warranty, the sensor was covered, but after installation the system also found that wasn’t the only thing to replace. It’s a handful of sensors and harness that is integrated wit... Read more
Incident date: Jan 13, 2024
My car blew out the rear main oil seal due to a faulty pcv valve that froze over in zero degree weather. The car lost all of its engine oil. There were no engine warning lights on before or after this happened. It has been diagnosed at the used dealer ship I got the vehicle from. It's currently at the shop but can be inspected if need be. My personal safety was at risk because it happened on the w... Read more
Incident date: Jan 23, 2024
I have had 3 Subarus in the last 2 years. All 3-a 2006 Subaru Tribeca B9, a 2007 Subaru Tribeca B9, and a 2014 Subaru Crosstrek have had electrical and lighting problems. They all have burnt out headlights, interior lights and fog lights, have loose wiring that has affected the computer and navigation system. 2 of them lost all lighting. The Subaru Crosstrek burnt out all the lights in one inciden... Read more
Incident date: Nov 1, 2023
When it first started to malfunction, my car would suddenly loose power out of nowhere and pretty much stop wherever. It's done it when I was crossing a busy intersection and it stalled right in the middle of the road causing other cars to have to stop or go around me. It has also stopped while I was driving on the freeway. I didn't even have enough power or momentum to pull off to a safe lane and... Read more
Incident date: Nov 20, 2023
The contact owns a 2020 Ford Escape Hybrid. The contact received notification of NHTSA Campaign Number: 23V380000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer wa... Read more
Incident date: Dec 17, 2023
Traction Control did not function when needed. I had my breaks and rotors replaced two days prior to the accident, which may have had an impact on the performance of the vehicle. Insurance representatives did look over the vehicle, as it is now in their possession. However, I do not feel as though they took the time to look into my concerns. There was no warnings on the Dash.
Crash
Incident date: Dec 17, 2023
Function goes off intermittently sometimes for a week at a time Also signals brake problems on dash
Incident date: Dec 17, 2023
Function goes off intermittently sometimes for a week at a time Also signals brake problems on dash
Incident date: Jan 17, 2024
Car Randomly started giving a failed warning sign that the LKAS system has an error. Took it to dealer and they say that the radar and the camera need to be replaced for 4000$. This is so completely random. It just broke on its own. There are also others who are complaining of the same issue with 2018 and 2019 odyssey [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI... Read more
Incident date: Jan 17, 2024
Car Randomly started giving a failed warning sign that the LKAS system has an error. Took it to dealer and they say that the radar and the camera need to be replaced for 4000$. This is so completely random. It just broke on its own. There are also others who are complaining of the same issue with 2018 and 2019 odyssey [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI... Read more
Incident date: Jan 16, 2024
After 106,000 miles on a long trip home acceleration stopped working on the highway and heard a clanking noise. We had complete engine failure and were lucky enough to make it off the road safely. The engine can't be repaired or replaced and is out of warranty.
Incident date: Jan 11, 2024
On 12-7-2023 I was driving home from work and all of a sudden my car started sputtering and slowing down until it stopped completely in heavy evening traffic. It would not restart so I had it towed. I had a mechanic check it out and he said it was the fuel pump.
Incident date: Jan 31, 2004
I am writing to emphasize and provide details regarding the critical safety issue affecting both Tesla Model S and Tesla Model X. My personal experience highlights the severity of this problem which included a tire blow out at highway speeds on a tire that had only approx 10k miles on it. This specific wear pattern is a direct result of improper camber alignment, an issue that Tesla has continuous... Read more
Incident date: Jan 31, 2004
I was driving my car on a major highway and my check engine light came on. Luckily i was close to an exit so i pulled off and my car shut down. I had someone to come and check it and found out that it was my knock sensor and it gave a code#p1326. With further investigation, i see that this was on a recall. I haven't driven my car since 12/13/23 due to black smoke comes from my tail pipe and i don'... Read more
Incident date: Jan 31, 2004
Lock actuators on passenger side have NEVER worked, fuel pump stops working when filling up tank even though not nearly full (have to repush the pump in several times - sometimes it doesn’t let me fill up tank totally because it thinks it’s full), right headlights fog up and can't be polished, light bulbs went out. Cruise control NEVER worked, a/c stopped working at 77,000 miles, window motor ... Read more
Incident date: Jul 5, 2021
I had problems with my 2024 Chevrolet Blazer RS EV since the first week I purchased it a few months ago. The display would go blank while driving. I was unable to turn the vehicle off due to the controls not being accessible on the display. There is a grinding noise inside my dash and the service vehicle soon light on. The climate controls are unavailable resulting in high heat on defrost. There i... Read more
Incident date: Jul 5, 2021
I had problems with my 2024 Chevrolet Blazer RS EV since the first week I purchased it a few months ago. The display would go blank while driving. I was unable to turn the vehicle off due to the controls not being accessible on the display. There is a grinding noise inside my dash and the service vehicle soon light on. The climate controls are unavailable resulting in high heat on defrost. There i... Read more
Incident date: Jul 5, 2021
I have had issues with the vehicle since purchasing it from Carmaxx in June 2021. I noticed the vehicle had extremely low miles and may have been involved in a traffic accident unreported as there is carriage noise and suspension noise as if it is loose. I reported a concern to the manufacturer when I initially received the vehicle and was brushed off by the manufacturer and not assisted. There ar... Read more
Incident date: Aug 1, 2021
Please allow submission of additional information regarding issues with my 2013 Ford Taurus Police Interceptor. As stated on the previous complaint filed on 1/9/2024, I got my car service at AutoNation Ford Service Center on 12/16/2023, and I brought it back to the service center on Saturday, 12/23/2023 because of the car’s poor performance and engine had laminated on 12/17/2023. I went to pick... Read more
Incident date: Aug 1, 2021
While attempting to accelerate my car hesitates and slows down to about 5 miles an hour. This mostly happens in the morning, but does happen in the afternoon while attempting to accelerate to pass. This issue has almost caused me to get in accidents on several occasions. I first noticed this issue when I first purchased the vehicle. I took it in and it was kept at the dealership for a week or so... Read more
Incident date: Aug 1, 2021
Please allow submission of additional information regarding issues with my 2013 Ford Taurus Police Interceptor. As stated on the previous complaint filed on 1/9/2024, I got my car service at AutoNation Ford Service Center on 12/16/2023, and I brought it back to the service center on Saturday, 12/23/2023 because of the car’s poor performance and engine had laminated on 12/17/2023. I went to pick... Read more
Incident date: Dec 1, 2023
Every time we turn in the vehicle it knocks/clicks. A lot of research shows the CV Axle is causing this problem.
Incident date: Dec 23, 2023
The contact owns a 2019 Honda CR-V. The contact stated while driving 30 MPH, the messages "Emission System Problem", "Brake System Problem”, "Tire Pressure Monitoring Problem", "Brake Hose System Problem" and "Power Steering EPS Fault" were displayed. The contact stated that the vehicle had not experienced a mechanical failure. The contact stopped driving the vehicle due to safety concerns. The ... Read more