Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Aug 10, 2026
When we plug our F350 into our fifth wheel trailer, the lights work until we put the brakes on once we apply the brakes the rear right brake light and turn signal no longer work. So we are forced to drive with only one working brake light and tail light when we disconnect and reconnect. It does the exact same thing again we have had two other pick ups both GM products connected to our trailer and... Read more
Incident date: Aug 7, 2026
On August 8, 2026, at approximately 23,959 miles, my 2024 Jeep Grand Cherokee 4xe experienced a significant loss of propulsion while accelerating in Hybrid mode to merge onto a highway. During acceleration, the check engine light began flashing, then remained illuminated, and the vehicle displayed a “Service Hybrid System Required” warning. The vehicle then provided little to no effective moti... Read more
Incident date: Aug 4, 2026
I have received warning lights associated with safety features controlled by front facing windshield camera indicating that the ACC, auto braking, lane departure and front collision avoidance features were not working. This has happened once before just over a year ago and I was told by the dealer that the camera needed to be replaced. I did so, at a cost of over $2K. All features worked again aft... Read more
Incident date: Aug 4, 2026
I have received warning lights associated with safety features controlled by front facing windshield camera indicating that the ACC, auto braking, lane departure and front collision avoidance features were not working. This has happened once before just over a year ago and I was told by the dealer that the camera needed to be replaced. I did so, at a cost of over $2K. All features worked again aft... Read more
Incident date: Jul 31, 2026
The contact owns a 2023 Chevrolet Suburban. The contact stated that the front passenger’s and rear driver’s side rims were cracked. The front passenger’s side rim was replaced by the dealer under warranty, while the rear driver’s side rim was replaced with an aftermarket part. The manufacturer was notified of the failures but declined assistance. The owner expressed concerns that the remai... Read more
Incident date: Jun 30, 2026
When cruise control is engaged on a Tesla (all models to my knowledge) the Auto Wipers automatically come on and then randomly wipe. There is no option to disabled the Auto Wipers, as you can only disable by manually selecting control panel and then turn off each time you engage cruise control. This creates a significant risk to driver safety as I have had numerous instances of wipers randomly s... Read more
Incident date: Jun 30, 2026
The vehicle randomly stalls and shuts down. This can happen while pulling out in traffic. It has happened 5 times or more.
Incident date: Jun 30, 2026
The vehicle randomly stalls and shuts down. This can happen while pulling out in traffic. It has happened 5 times or more.
Incident date: Jul 23, 2026
The contact owns a 2017 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V611000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the B-pillar trims were slightly detaching from the vehicle. The dealer was contacted and co... Read more
Incident date: Jul 27, 2026
The backup camera system malfunctioned, resulting in a blank or distorted display screen when the vehicle is placed in reverse. This system failure deprives the driver of rear visibility and disables the rear parking collision warning, creating a safety hazard when backing up. I previously brought the vehicle to an authorized Chrysler dealership while under factory warranty specifically to report... Read more
Incident date: Jul 28, 2026
The contact owns a 2024 Tesla Model Y. The contact stated that while driving at an undisclosed speed on the I-95 N to 175 W exit ramp, while approaching a traffic light in slow-moving traffic with the self-driving feature engaged, the vehicle failed to slow down as expected. To avoid a crash with the vehicle ahead, the contact veered to the right, leaving the roadway and traveling onto a slope and... Read more
Crash
Incident date: Jul 7, 2026
My car had a lot of trouble accelerating it’s delayed
Incident date: Jul 31, 2024
Manufacturer Recall NumberN262551720 NHTSA Recall Number26V212 received an official recall notice regarding a backup camera issue for my 2024 Chevrolet Malibu back in April. However, it has been 4 months, and the dealership/manufacturer still has not provided a fix or parts to resolve the issue. Driving without a functioning backup camera poses a serious safety hazard, and the prolonged delay ... Read more
Incident date: Jul 31, 2024
My 2017 Kia Niro exhibits a dangerous low-speed engine surging hazard matching Safety Recall SC276. An authorized Kia dealership technician inspected the vehicle under RO #6115244 and formally documented 'seeping fluid residue' inside the clutch actuator housing. However, the dealership and Kia Corporate are refusing to honor the recall remedy and have released the car at a $0.00 balance while exp... Read more
Incident date: Jun 2, 2026
The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that while driving at various speeds, the transmission was slipping. Additionally, the contact stated that while driving 60-70 MPH, the vehicle stalled. No warning light was illuminated. The contact pulled over to the side of the road. Upon inspection, the contact became aware of a coolant leak underneath the vehicle. The vehicle... Read more
Incident date: Apr 15, 2026
I was on the highway and the truck escalated in speed then it would decreased In speed . (61 mph to 45-41mph. Then it decreased speed all the way to a complete stop. Then burst into flames in front of truck. Truck made crackling sounds and proceeded to burn all the way back to the back seats of truck.
Fire
Incident date: Jul 7, 2026
I was driving and stopped at the tunnel for traffic. My car shut off and wouldn’t turn back on. It seemed to have overheated. After about ten minutes, it started again. I was told it was told the oil pump controller affecting the stop and go on my car. Priority Hyundaii in [XXX] didn’t didn’t have the part to repair it. Now they are refusing to repair it. INFORMATION REDACTED PURSUANT TO ... Read more
Incident date: Jul 7, 2026
I was driving and stopped at the tunnel for traffic. My car shut off and wouldn’t turn back on. It seemed to have overheated. After about ten minutes, it started again. I was told it was told the oil pump controller affecting the stop and go on my car. Priority Hyundaii in [XXX] didn’t didn’t have the part to repair it. Now they are refusing to repair it. INFORMATION REDACTED PURSUANT TO ... Read more
Incident date: May 13, 2026
The contact owns a 2022 Ford F-150. The contact stated that while driving at an undisclosed speed, the transmission failed to properly shift from second to third gear without first depressing the brake pedal. The failure was recurring. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximat... Read more
Incident date: Jul 24, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s drivetrain or all-wheel-drive system appears to be malfunctioning. During turns, the vehicle runs rough, feels as though it is binding or shuddering, and becomes harder to accelerate. The exact failed component has not yet been diagnosed. The vehicle is available for inspection upon r... Read more
Incident date: Feb 20, 2026
The contact owns a 2015 Ford Escape. The contact stated that the back-over-prevent camera turned on and off independently. The rear-view camera eventually became inoperable. The message to contact the service company was displayed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were on back order... Read more
Incident date: Feb 20, 2026
The contact owns a 2018 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 26V448000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, one of the windshield exterior A-Pillar trims detached and struck the windshield. The vehicle was taken to the dealer, ... Read more
Incident date: Feb 20, 2026
Dashboard leather is bubbling, separating, and delaminating near the center windshield vents. This is a known manufacturing defect, Audi has issued a warranty extension (bulletin AWA-23-11) for this identical issue on the Q8, e-tron quattro, and R8 models, but not the Q7, despite the dashboard part number (4M8857001S33A) being identical across the Q7 and Q8. This appears to be a widespread issue a... Read more
Incident date: Jun 1, 2026
After AIS engaged, the engine wouldn’t come back on. This has been at intersections, etc where it was dangerous to have no engine. It is ridiculous that the feature has not been removed after problems going back to the 2018 model. All to game an emission standard. Shameful.
Incident date: Jul 21, 2026
When I am driving the vehicle the brakes are always squeaking. When I took it to the dealership they stated that there was nothing wrong with the brakes. When I Google this this seems to be a common issue with the Volkswagen Atlas. But one thing also just the other day when I stopped on the brakes it felt like someone was slamming behind me.
Incident date: Jul 18, 2026
The contact owns a 2022 Kia Niro. The contact stated that a hardwired kill switch was installed in the vehicle, and the switch overheated to the point that the vehicle was unable to operate. An investigation was conducted by the contact, who touched a big box underneath the dashboard. The contact's hand was burned on the fingertips because the box was extremely hot. Water was run over the hand by ... Read more
Incident date: Aug 10, 2025
The car showed an error message saying shift to park when trying to turn the car off. The car was in park and showed in park on the dashboard & shifter but the error message still said it wasn’t in park. While this error is showing it will not allow the car to shut off or lock doors. I have a little over 19k miles on this car and should not have this issue. After researching this has been a know... Read more
Incident date: Jun 2, 2026
I have reported safety issues on this vehicle before, but a new one has arisen which is related to the same. It is the computer shorting out. While in the past I have reported lack of backup camera, lane keeping, cruise control, collision avoidance, now intermittently the power steering fails. I get an error. Thankfully, this occurs when starting up and not while driving (yet), but it is nearl... Read more
Incident date: Jul 19, 2026
Apparently, they don't have a mesh screen protecting the radiator. They said a rock hit it but while driving I did not hear a rock hit it. They said the rock punctured the radiator causing it to leak radiator fluid and making vehicle undrivable. The vehicle left me stranded in the road. They took pictures of it but at a birthday party this weekend I have learned of several people having this sam... Read more
Incident date: Jul 16, 2026
Driver seat feels very hot when driving. This I never experienced before with other car. AC is turned on even at low temperature but not even that beats the heat on the driver seat.
Incident date: Jul 16, 2026
Waiting at traffic light to turn left onto Dixie Hwy from Kyles Lane in Ft. Wright, KY. After taking foot off brake, car went into park by itself. Unable to put into drive or put on hazard lights. After calling 911, turned car off, then it restarted. Cars behind were honking. Thankfully an accident did not occur. Will take to Honda dealer on July 20, 2026 to check it out
Incident date: Jul 16, 2026
The front passenger side headrest in my 2015 Dodge Van deployed in April 2024. Head rest deployment is a known issue. The dealership told me the headrest was under an extended warranty due to the issue. The dealership placed the headrest on back order for 1.5 years. Now that the headrest is available at the dealership, the dealership is refusing to install it under the extended warranty. The deale... Read more
Incident date: Apr 28, 2026
The contact owns a 2024 Honda Ridgeline. The contact stated that while attempting to start the vehicle with the Push-To-Start feature, the vehicle failed to start. No warning light was illuminated. Additionally, while idling in traffic, the vehicle lost automotive power and failed to accelerate as intended while the accelerator pedal was depressed. The vehicle was restarted as a temporary fix. Upo... Read more
Incident date: Apr 28, 2026
The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, there was a knocking sound coming from the engine, with the engine revving. The contact stated that while turning off the vehicle, the engine was knocking very roughly. The vehicle was taken to the dealer, but the dealer was unable to determine the cause of the failure. The vehicle was taken back to... Read more
Incident date: Jul 10, 2026
Water is leaking into the cab of my 2022 Toyota Tundra Platinum 4x4 through the high-mounted third brake light. The leak allows water to enter the headliner and interior, creating the potential for mold, damage to the interior, and electrical issues. After troubleshooting, the third brake light gasket appears to be the source of the leak. Toyota does not appear to offer the gasket as a replacement... Read more
Incident date: Jul 5, 2026
Emergency braking system has applied itself on four different occasions where nothing was in front of me and one time was it highway speeds doing 70 mph The brakes completely locked up on the highway making people behind me have to take evasive action and not hit me while I'm stopped on the highway with my car parked and the emergency brake on The other time it happened just rolling through an int... Read more
Incident date: Jul 7, 2026
I was told the bcm on my vehicle is bad. It cause my car to go all out of wack. Multiple warning lights come on (ESC, ABS, power steering, check engine), the gauge controls flutter, my gear shift clicks on and off, the car has even shut down on me in the middle of traffic, wouldn’t start, wouldn’t shift, basically wouldn’t move at all even when it did start. How would a bcm shut down my whol... Read more
Incident date: Jul 7, 2026
Driving down road and lost power with grinding gears. Vehicle displayed warning on instrument panel briefly. Had to stop in middle of road and shift to park then drive to resume.
Incident date: Jul 13, 2026
I am reporting a safety concern involving a delayed transmission gear engagement and delayed rearview camera activation. Intermittently, when shifting the vehicle from Park into Reverse or Drive, there is a noticeable delay before the transmission actually engages the selected gear. During this delay, the rearview camera also fails to activate immediately. Because there is no immediate indication... Read more
Incident date: Jul 10, 2026
I bought my car used a year ago. I had this same issue about 8 months ago for a short time but now it keeps happening everything I turn my ignition key off. My key won't come out it gets stuck on the ACC, I think that's what it's called, its been about 7 or 8 weeks now but its getting worse. And when I was trying to turn my car off and get my key out my car started roll backwards, this has happene... Read more
Incident date: May 27, 2026
The contact owns a 2022 Volkswagen Tiguan. The contact stated that the vehicle was consuming an excessive amount of engine oil. The oil light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed, and it was determined that the cylinder head needed to be replaced. The vehicle was not repaired because parts were on back order. The manufacturer was contacted, and the con... Read more
Incident date: Jul 12, 2025
Dear NHTSA Office of Defects Investigation, I am submitting this letter to request an urgent review of a recurring and widespread air‑conditioning failure in the 2018 Genesis G80. The AC system consistently shuts off after extended driving and does not cool down when the car starts, especially in high‑heat environments In Texas, cabin temperatures can exceed 120°F, creating conditions that c... Read more
Incident date: Jul 12, 2025
The contact owns a 2017 Ford F-150. The contact received notification for NHTSA Campaign Number: 26V237000 (Power Train); however, the part to complete the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to perform the recall repair. The contact stated that when attempting to make a left turn and depressing the accelerator pedal, the RPM... Read more
Incident date: Jul 12, 2025
This submission is supplemental information for my prior NHTSA complaint (Complaint #XXX). After filing the original report, I learned additional details from the Kia dealership that serviced my vehicle. The service department stated that they have seen the same electronic parking brake controller and actuator failure on multiple Kia Niro vehicles from model years 2018–2021. They reported that t... Read more
Incident date: Jul 7, 2026
Electronic rear view mirror flickers and goes blank. Cannot see traffic behind me. Talked with other owners who have confirmed similar issues. No warning prior to failure.
Incident date: Jul 7, 2026
Electronic rear view mirror flickers and goes blank. Cannot see traffic behind me. Talked with other owners who have confirmed similar issues. No warning prior to failure.
Incident date: May 7, 2026
On XXX, I was towing my camper to Copper Center, Alaska from Palmer, Alaska when my truck experienced a full transmission shut down which put the truck into "Reduced Power Mode". We descending down the road right next to Victory Bible Camp (64741 Victory Rd, Sutton-Alpine, Ak 99674) when the exhaust break turned off and the truck decreased power and the Check Engine Light illuminated. The Diagnost... Read more
Incident date: May 7, 2026
The contact owns a 2020 Land Rover Range Rover 3.0. The contact received notification of NTHSA Campaign Number: 26V248000 (Electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted but was not able to do repairs due to remedy not being provided as of yet by manufacturer The contact stated that the manufacturer had exceeded a reasonable am... Read more
Incident date: Jul 1, 2025
When driving the vehicle under normal load and conditions, after coming to a complete stop- then trying to accelerate to take a turn or move forward- the vehicle begins to proceed then suddenly stops moving or accelerating. Twice now I have almost been T Boned. Once when leaving my neighborhood and trying to proceed onto the main 45mph country road, most recently tried to turn left from a turning ... Read more