Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Apr 24, 2026
I am submitting a safety complaint regarding the driver assistance system (ProPILOT Assist) in my 2024 Infiniti QX80. The behavior of this system creates a potentially dangerous driving condition. When ProPILOT Assist is engaged, the vehicle consistently delays braking until the last possible moment, then applies sudden and aggressive braking rather than smooth deceleration. This creates a high r... Read more
Incident date: Apr 24, 2026
My 2013 Hyundai Sonata Limited equipped with the Theta II 2.4L GDI engine experienced a sudden connecting rod bearing failure while driving on the expressway in Florida. At the time of failure, the vehicle had approximately 153,000 miles. The Check Engine Light illuminated and the vehicle entered limp mode, causing significant loss of power while in motion at highway speeds. The engine and vehicle... Read more
Incident date: Feb 19, 2026
Ecoboost. Coolant intrusion into cylinder head causing white smoke to come out of the exhaust. This is the second ford vehicle I have owned with the same issue.
Incident date: Feb 19, 2026
My car has cut off on me going down the road and it cut back on I have had where the car is slow at acceleration and trying to stall out on me and causing a car to almost hit me in the bumper cause of it the car only has 112,580 miles and have not been able to drive the car since march 13,2026 due to this issue and not feeling safe to drive it
Incident date: Feb 19, 2026
Driving in a snow storm and slid in to a rail ,no damage but the back light,airbag deployed,. My regular headlights on the driver side went out three years ago , neighbor got it to work ,now both headlights are not working.
Incident date: Mar 1, 2026
I own a 2021 Kia Seltos with a 2.0L 4-cylinder engine (146 hp) and approximately 38,967 miles at the time of failure. On April 21, 2026, the vehicle began rattling during acceleration and stalling at stops with no warning lights of any kind. On April 22, 2026, my partner and I were driving on the highway when the rattling intensified and the vehicle lost the ability to accelerate properly, requir... Read more
Incident date: Jul 3, 2025
I think the clutch wasn't connected right because when i drove it the clutch fell off the car and now i cant drive anyware
Fire
Incident date: Jul 3, 2025
I think the clutch wasn't connected right because when i drove it the clutch fell off the car and now i cant drive anyware
Fire
Incident date: Jul 3, 2025
I think the clutch wasn't connected right because when i drove it the clutch fell off the car and now i cant drive anyware
Fire
Incident date: Apr 22, 2026
Good morning, I am writing to formally escalate a serious and unresolved safety concern involving my vehicle and to follow up on my existing case (Case #XXX). On April 22, 2026, while driving on the highway at approximately 55 mph, my vehicle suddenly performed a hard stop as if it detected an imminent collision. At the time, there were no visible obstructions or vehicles directly in front of me... Read more
Incident date: Apr 22, 2026
Good morning, I am writing to formally escalate a serious and unresolved safety concern involving my vehicle and to follow up on my existing case (Case #XXX). On April 22, 2026, while driving on the highway at approximately 55 mph, my vehicle suddenly performed a hard stop as if it detected an imminent collision. At the time, there were no visible obstructions or vehicles directly in front of me... Read more
Incident date: Feb 25, 2026
Passenger airbag light is on the airbag is not working
Incident date: Apr 1, 2026
The contact owned a 2008 Infiniti M35. The contact stated that while driving approximately 27 MPH, another vehicle making a left turn from the opposite direction failed to yield and crashed into the front driver's side of the vehicle by the front tire location. The contact stated that the under-hood components were pushed to the right side of the vehicle. The air bags failed to deploy. The contact... Read more
Crash
1 injured
Incident date: Apr 21, 2026
The contact owns a 2017 Infiniti QX30. The contact stated that an unknown warning light was illuminated. Additionally, while driving at various speeds, the vehicle jerked abnormally. The vehicle steadily moved forward even after releasing the steering wheel and the accelerator pedal. The contact related the failure to an unknown recall. The vehicle was taken to the dealer, and the contact was info... Read more
Incident date: Apr 21, 2026
The contact owns a 2017 Infiniti QX30. The contact stated that an unknown warning light was illuminated. Additionally, while driving at various speeds, the vehicle jerked abnormally. The vehicle steadily moved forward even after releasing the steering wheel and the accelerator pedal. The contact related the failure to an unknown recall. The vehicle was taken to the dealer, and the contact was info... Read more
Incident date: Apr 20, 2026
While operating the vehicle under normal driving conditions, the engine experienced a significant loss of power and reduced acceleration. The issue is believed to be related to turbocharger failure within the engine system. The loss of power created a safety concern, particularly when attempting to merge into traffic and maintain highway speeds. The vehicle did not respond as expected when accele... Read more
Incident date: Apr 20, 2026
While operating the vehicle under normal driving conditions, the engine experienced a significant loss of power and reduced acceleration. The issue is believed to be related to turbocharger failure within the engine system. The loss of power created a safety concern, particularly when attempting to merge into traffic and maintain highway speeds. The vehicle did not respond as expected when accele... Read more
Incident date: Apr 20, 2026
While operating the vehicle under normal driving conditions, the engine experienced a significant loss of power and reduced acceleration. The issue is believed to be related to turbocharger failure within the engine system. The loss of power created a safety concern, particularly when attempting to merge into traffic and maintain highway speeds. The vehicle did not respond as expected when accele... Read more
Incident date: Apr 17, 2026
Warning Passenger Air Bag OFF Light is lit with a passenger in the seat. Diagnostics run by ASE repair shop & with no error codes displaying. Moving passenger seat forward & back, shut the light off & on. Concerned that passenger Air Bag may not deploy when the light is on. Air bag sensor in part of the passenger seat and entire seat requires replacement, part is discontinued. Seeking a replacemen... Read more
Incident date: Apr 14, 2026
Odometer Fraud. The contact purchased a 2013 Infiniti M37. The vehicle was a local independent dealer sale. The contact stated that after purchasing the vehicle, the contact was informed by the mechanic that there was a mileage discrepancy. At the time of purchase, the mileage was 80,000. The VIN search by the mechanic indicated that the mileage was 180,000.
Incident date: Apr 14, 2026
The transmission speed sensor has failed needs a new valve body. It seems like a very common problem with this car and it’s a $3000 fix according to my mechanic. I think there needs to be a recall issued considering everybody on this website is reporting the same problems.
Incident date: Apr 14, 2026
The transmission speed sensor has failed needs a new valve body. It seems like a very common problem with this car and it’s a $3000 fix according to my mechanic. I think there needs to be a recall issued considering everybody on this website is reporting the same problems.
Incident date: Apr 1, 2026
I am reporting a serious safety concern with my 2016 Infiniti QX60 involving a defective cooling fan system. The vehicle currently experiences a ticking/tapping noise from the cooling fan, and the fan does not operate properly, which has caused the engine to overheat. This condition creates a significant safety hazard, as engine overheating can lead to sudden engine failure while driving, increasi... Read more
Incident date: Apr 1, 2026
I am reporting a serious safety concern with my 2016 Infiniti QX60 involving a defective cooling fan system. The vehicle currently experiences a ticking/tapping noise from the cooling fan, and the fan does not operate properly, which has caused the engine to overheat. This condition creates a significant safety hazard, as engine overheating can lead to sudden engine failure while driving, increasi... Read more
Incident date: Apr 1, 2026
I am reporting a serious safety concern with my 2016 Infiniti QX60 involving a defective cooling fan system. The vehicle currently experiences a ticking/tapping noise from the cooling fan, and the fan does not operate properly, which has caused the engine to overheat. This condition creates a significant safety hazard, as engine overheating can lead to sudden engine failure while driving, increasi... Read more
Incident date: Oct 21, 2025
Subject: Safety Complaint: 2017 Infiniti Q60 - Recurring P052E Fault (Engine Shared with Mercedes) Vehicle Information: Make: Infiniti Model: Q60 Year: 2017 Engine: (Insert Engine Size, 2.0L) Incident Details: Code: P052E (Crankcase Ventilation Valve Performance) Symptoms: Check engine light, strong burnt oil smell, rough idling, low engine output/lack of acceleration. Problem Description: "I am ... Read more
Incident date: Apr 12, 2026
Car started winding while driving and jerking for no reason.
Incident date: Mar 25, 2026
The twin turbo failure is a known issue with Infiniti. I took my vehicle to the dealership and it was diagnosed with having a passenger side turbo failure. I have 145K miles on my vehicle. It is outside of the warranty period and very expensive to repair. Infiniti knows there is a problem regarding turbo failure in the Infiniti Q50 and the consumer is forced to deal with expensive repairs $7K ... Read more
Incident date: Mar 7, 2026
Recall on my 2019 infiniti qx50. I am a 100% service connected from the vietnam war I can no longer drive and because this is a critical safety recall I sent a email to infiniti asking for help in getting the vehicle towed repaired and returned to my home address it is 100+ miles one way. Again, I am a 100% service connected war veteran. The car was being used to carry me to appointments most of w... Read more
Incident date: Feb 19, 2026
The vehicle experienced a failure while driving, producing heavy smoke and requiring the car to be stopped immediately. The “Low Oil Pressure – Stop Vehicle” warning light illuminated on 2/19/2026. The vehicle was subsequently taken to an Infiniti dealership for inspection. Upon evaluation, the dealer determined that both turbochargers have failed and are leaking oil. The turbochargers are c... Read more
Incident date: Mar 5, 2026
Sun roof exploded while driving at highway speed.All glass came into vehicle and caused a critical issue requiring me to pullover in an unsafe manner in order to not get cut by glass.
Incident date: Mar 27, 2026
The contact owns a 2018 Infiniti QX60. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with major internal engine failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired because the warranty had expired the same day that the vehicle was towed to the dealer for the diagnostic test. The manufa... Read more
Incident date: Apr 7, 2026
The contact owns a 2017 Infinity QX60. The contact stated that while driving 55-60 MPH, the moonroof suddenly exploded, causing shattered glass to fall inside the vehicle. The contact sustained minor scratches. The contact was able to exit the highway and pulled into a convenience store parking lot. Upon inspecting the vehicle, the contact determined that the failure had occurred without external ... Read more
Incident date: Feb 2, 2026
The contact owns a 2013 Infiniti JX35. The contact stated that for the past several months, the air bag warning light had been intermittently illuminated, and the fuel gauge had failed to indicate the proper fuel levels in the fuel tank. Additionally, it was difficult to open the hood. The contact researched online and related the failures to NHTSA Campaign Number: 16V244000 (Air Bags),12V398000 (... Read more
Incident date: Feb 2, 2026
The contact owns a 2013 Infiniti JX35. The contact stated that for the past several months, the air bag warning light had been intermittently illuminated, and the fuel gauge had failed to indicate the proper fuel levels in the fuel tank. Additionally, it was difficult to open the hood. The contact researched online and related the failures to NHTSA Campaign Number: 16V244000 (Air Bags),12V398000 (... Read more
Incident date: Feb 2, 2026
The contact owns a 2013 Infiniti JX35. The contact stated that for the past several months, the air bag warning light had been intermittently illuminated, and the fuel gauge had failed to indicate the proper fuel levels in the fuel tank. Additionally, it was difficult to open the hood. The contact researched online and related the failures to NHTSA Campaign Number: 16V244000 (Air Bags),12V398000 (... Read more
Incident date: Apr 5, 2026
The car had a power failure so I took it to the dealer to have it checked since it had an open recall, according to what the mechanic tells me is that the fault comes from the mild tree, but he does not tell me what causes that failure and he has not given me the results of the recall either
Incident date: Apr 5, 2026
The car had a power failure so I took it to the dealer to have it checked since it had an open recall, according to what the mechanic tells me is that the fault comes from the mild tree, but he does not tell me what causes that failure and he has not given me the results of the recall either
Incident date: Mar 28, 2026
I was driving from [XXX] to [XXX] on Saturday, March 28th. I started smelling a strong, chemical odor and my eyes started burning and watering, so I pulled off of the highway and found that my back passenger side seat heater had started burning. There was a pillow and a down jacket on the seat that also burned. It really scared me because I was in the middle of nowhere and only had a cup with i... Read more
Fire
Incident date: Apr 2, 2026
On April 2nd I took my vehicle into the dealer for recall servicing. After leaving the dealer I had my vehicle inspected the next day by a third party repair shop and my brake caliper was missing the main bolt that connects to the brake pad. Brake pads were also less than 5% wear remaining. Myself and others were put in serious danger if my brakes had failed due to this serious oversight and disre... Read more
Incident date: Apr 2, 2026
On April 2nd I took my vehicle into the dealer for recall servicing. After leaving the dealer I had my vehicle inspected the next day by a third party repair shop and my brake caliper was missing the main bolt that connects to the brake pad. Brake pads were also less than 5% wear remaining. Myself and others were put in serious danger if my brakes had failed due to this serious oversight and disre... Read more
Incident date: Apr 2, 2026
On April 2nd I took my vehicle into the dealer for recall servicing. After leaving the dealer I had my vehicle inspected the next day by a third party repair shop and my brake caliper was missing the main bolt that connects to the brake pad. Brake pads were also less than 5% wear remaining. Myself and others were put in serious danger if my brakes had failed due to this serious oversight and disre... Read more
Incident date: Apr 3, 2026
While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prev... Read more
Incident date: Apr 3, 2026
While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prev... Read more
Incident date: Apr 3, 2026
While driving in slow, heavy highway traffic, the vehicle suffered a structural failure of the rear crossmember / rear subframe due to severe rust. This is a safety-critical structural component and part of the rear suspension mounting system. When braking, the vehicle swerved hard to the right and crossed into the shoulder. Fortunately, the vehicle was already in the right lane, which likely prev... Read more
Incident date: Mar 28, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Two components have failed: the infotainment/Apple CarPlay system, including the USB-C connectivity port, and the front collision detection/crash sensor system. The entire A/V unit was replaced on August 1, 2025, yet the infotainment defect persisted. Both systems are currently installed in my vehicl... Read more
Incident date: Mar 28, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Two components have failed: the infotainment/Apple CarPlay system, including the USB-C connectivity port, and the front collision detection/crash sensor system. The entire A/V unit was replaced on August 1, 2025, yet the infotainment defect persisted. Both systems are currently installed in my vehicl... Read more
Incident date: Mar 28, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Two components have failed: the infotainment/Apple CarPlay system, including the USB-C connectivity port, and the front collision detection/crash sensor system. The entire A/V unit was replaced on August 1, 2025, yet the infotainment defect persisted. Both systems are currently installed in my vehicl... Read more
Incident date: Aug 28, 2024
The contact owns a 2007 Infiniti G35. The contact stated that the key was inoperable. The vehicle failed to move into the accessory position. The contact called a locksmith, who was unable to assist. The cylinder lock was fractured. The contact obtained a part from a junkyard. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the ignition cylinder and th... Read more
Incident date: Aug 28, 2024
The contact owns a 2007 Infiniti G35. The contact stated that the key was inoperable. The vehicle failed to move into the accessory position. The contact called a locksmith, who was unable to assist. The cylinder lock was fractured. The contact obtained a part from a junkyard. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the ignition cylinder and th... Read more