Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints
140,173 Reported Crashes
56,794 Reported Fires
8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 9,875 complaints for INFINITI

INFINITI G35 (2003) - SEAT BELTS:FRONT May 30, 2003
Incident date: Mar 12, 2003
I AM A 5'2" FEMALE AND HAVE A NEW G35 SPORT COUPE. THE SEAT BELT SHOLDER STRAP CUTS INTO MY NECK DO TO THE FACT THE STARTING POINT OF THE SEAT BELT IS TOO FAR BACK WHEN I ADJUST MY SEAT FORWARD IN ORDER TO REACH THE FOOT PEDALS. I HAVE CONTACTED THE DEALER AND THE CONSUMER DEPT. AT INFINTI AND THEY SAY THERE IS NOTHING THEY CAN DO. IF I WERE TO BE IN AN ACCIDENT, THIS SHOULDER BELT WOULD SURLEY CU... Read more
INFINITI I35 (2002) - SUSPENSION May 29, 2003
Incident date: Dec 21, 2001
FRONT END PULLS DANGEROUSLY & POWERFUL TO ONE SIDE OR ANOTHER, FRONT END PLAY FREELY AND UNCONTROLLABLE. DOOR LOCKS AUTOMATICALLY WITH MY KEYS IN CAR, FRONT DASH ELECTRICAL JUMPS AROUND, WHEN I PRESS THE GAS PEDAL NOTHING HAPPENS. *AK ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****760753
Crash 1 injured
INFINITI I35 (2002) - ELECTRICAL SYSTEM May 29, 2003
Incident date: Dec 21, 2001
FRONT END PULLS DANGEROUSLY & POWERFUL TO ONE SIDE OR ANOTHER, FRONT END PLAY FREELY AND UNCONTROLLABLE. DOOR LOCKS AUTOMATICALLY WITH MY KEYS IN CAR, FRONT DASH ELECTRICAL JUMPS AROUND, WHEN I PRESS THE GAS PEDAL NOTHING HAPPENS. *AK ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****760753
Crash 1 injured
INFINITI I35 (2002) - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM May 29, 2003
Incident date: Dec 21, 2001
FRONT END PULLS DANGEROUSLY & POWERFUL TO ONE SIDE OR ANOTHER, FRONT END PLAY FREELY AND UNCONTROLLABLE. DOOR LOCKS AUTOMATICALLY WITH MY KEYS IN CAR, FRONT DASH ELECTRICAL JUMPS AROUND, WHEN I PRESS THE GAS PEDAL NOTHING HAPPENS. *AK ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****760753
Crash 1 injured
INFINITI QX4 (1998) - POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE) May 28, 2003
Incident date: May 27, 2003
MECHANICAL BREAKDOWN OF TRANSFER CASE. EARLIER REPORT (SERVICE BULLETIN NUMBER ITB99049FILED WITH NHTSA DOCUMENTED A WHINING NOISE FROM TRANSFER CASE.
INFINITI I30 (1998) - AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE May 21, 2003
Incident date: Apr 20, 2003
THE AIR BAG MODULE WAS REPLACED 3 TIMES, BECAUSE THE AIR BAG LIGHT CONTINUED TO ILLUMINATE. *JB RETURNED USPS, 2ND ATTEMPT MADE ON 06/08/07 FAILED. *LJ
INFINITI G20 (2002) - WHEELS:RIM May 20, 2003
Incident date: Apr 14, 2003
2002 INFINITY G20 PURCHASED BRAND NEW- 5/0. DRIVEN VERY INFREQUENTLY. SINCE 9/02 EXPERIENCED PROBLEMS W/ CAR PULLING TO ONE SIDE ON 2 SEPARATE OCCASIONS. DEALER CLAIMED 3 RIMS WERE BENT THE FIRST INCIDENT AND 2 BENT THE SECOND INSTANCE. SEEM HIGHLY UNLIKELY THAT A LUXURY CAR RIMS CAN BE BENT WITH SUCH LIMITED YET EXTREMELY CAREFUL DRIVING. DEALER GAVE NO FURTHER ASSISTANCE. *NLM
INFINITI G35 (2003) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS May 13, 2003
Incident date: May 9, 2003
2003 G35 CP 6 SPD I WAS DRIVING ON THE 60 FWY GOING WEST @ 2:30 AM, TRAVELING ABOUT 65 MPH & ALL OF A SUDDEN, THE CAR SPIN OUT & SKIDDED ACROSS THE FREEWAY ONTO THE DIRT ALMOST HIT THE CENTER DIVIDER. I WAS SHOCK! I WAS THINKING MAN... WHAT DID IT JUST HAPPEN? FIRST I THOUGHT THERE WERE STUFF LIKE GREASE ON THE FWY THAT CAUSE THE SPIN OUT. BUT I WALK TO THE FREEWAY & THERE WAS NOTHING ON THE FWY.... Read more
INFINITI I35 (2002) - SERVICE BRAKES, HYDRAULIC May 13, 2003
Incident date: May 8, 2003
WHEN THE DRIVER APPLIED THE BRAKES THE VEHICLE VIBRATED. *NLM
INFINITI QX4 (1997) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE May 6, 2003
Incident date: May 6, 2003
97 INFINITI QX4 HAS KNOWN EXHAUST MANIFOLD ISSUES WHICH A RECALL HAS NOT BEEN ISSUED BY NISSAN MOTOR COMPANY.*JB
INFINITI G35 (2003) - UNKNOWN OR OTHER Apr 29, 2003
Incident date: Apr 28, 2003
AIR VENTS MAKES LOUD CRACKLING NOISE WHEN TURNING ON THE HEATER FAN WHEN CAR IS STILL COLD. *NLM
Crash Fire
INFINITI I35 (2002) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP Apr 29, 2003
Incident date: Apr 29, 2003
WHILE APPLYING THE BRAKES THE PEDAL WENT TO THE FLOOR AND THE ABS LIGHT ILLUMINATED. *NLM
INFINITI Q45 (1998) - AIR BAGS:FRONTAL Apr 26, 2003
Incident date: Mar 29, 2003
FRONT SEAT PASSENGER - 5'9" SITTING ALL THE WAY BACK WITH SEAT BELT ON. LIFTED LEFT ARM UP JUST BEFORE FRONT END CRASH IMPACT AND SUFFERED A BAD FRACTURE REQUIRING SURGERY AND PIN PLACEMENT TO LEFT DISTAL RADIUS (FOREARM BONE NEAR WRIST ON THUMB SIDE). 1998 INFINITY Q45. *NLM
Crash 1 injured
INFINITI G35 (2003) - EXTERIOR LIGHTING:HEADLIGHTS:SWITCH Apr 24, 2003
PROBLEMS WITH VEHICLE HEAD LIGHT SWITCH, WHEN TRYING TO DIM THE LIGHTS THEY TURN OFF. MR *TS
INFINITI Q45 (1990) - STEERING:RACK AND PINION Apr 24, 2003
THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE. THE DEALER STATED THE POWER STEERING SYSTEM WAS LEAKING FLUID AND NEEDED TO BE SERVICED. THE PROBLEM RE-OCCURRED, AND THEN THE DEALER STATED THE RACK AND PINION NEEDED TO BE REPLACED. *JB
INFINITI Q45 (1990) - STEERING:HYDRAULIC POWER ASSIST SYSTEM Apr 24, 2003
THE CONSUMER HAD TO USE EXCESSIVE FORCE TO STEER THE VEHICLE. THE DEALER STATED THE POWER STEERING SYSTEM WAS LEAKING FLUID AND NEEDED TO BE SERVICED. THE PROBLEM RE-OCCURRED, AND THEN THE DEALER STATED THE RACK AND PINION NEEDED TO BE REPLACED. *JB
INFINITI G35 (2003) - SERVICE BRAKES, HYDRAULIC Apr 4, 2003
Incident date: Apr 4, 2003
I OWN A 2003 INFINITI G35. THE CAR IS 7 MONTHS OLD WITH LESS THAN 10,000 MILES ON IT. I WAS TOLD BY MY DEALERSHIP THAT I HAD NO FRONT BRAKES. I BROUGHT THE CAR IN BECAUSE 3 LIGHTS WERE LIGHTING UP ON MY DASH FOR A COUPLE OF DAYS: THE BRAKE LIGHT, THE SLIP LIGHT, AND THE VDC OFF LIGHT. I WAS SHOCKED TO LEARN THAT I DIDN'T HAVE ANY FRONT BRAKES. TO ME, THIS IS DEFINITELY A SAFETY ISSUE. *JB
INFINITI M30 (1992) - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM Apr 3, 2003
Incident date: Mar 31, 2003
THE VEHICLE EXPERIENCED THE SAME PROBLEM AS STATED IN RECALL#95I00600 -FUEL INJECTION, HOWEVER THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB
INFINITI INFINITI (2003) - EXTERIOR LIGHTING:HEADLIGHTS Mar 29, 2003
Incident date: Mar 14, 2003
I RECENTLY TOOK DELIVERY OF A NEW INFINITY FX45. IT NOW HAS ABOUT 600 MILES ON IT. THE HEADLIGHTS ARE AIMED TOO LOW TO ILLUMINATE THE ROAD AHEAD. VISIBILITY IS SEVERELY LIMITED TO ABOUT 2+ CAR LENGTHS AHEAD. I CANNOT MAINTAIN MINIMAL SPEED ON AN UNLIT HIGHWAY, OR WHEN OTHER CARS ARE NOT TRAVELING WITH ME. THE DEALER STATES THAT THE HEADLIGHTS ARE "WITHIN FACTOR SPEC" AND WILL DO NOTHING TO ASS... Read more
INFINITI G20 (1995) - STRUCTURE:BODY:TRUNK LID Mar 27, 2003
Incident date: Mar 12, 2003
I AM THE OWNER OF A 1995 INFINITI G20 (VIN# [XXX]) WITH 110,135 MILES. ONE DAY, UPON OPENING MY TRUNK TO PLACE GROCERIES IN IT, THE TRUNK SLAMMED DOWN ON THE BACK OF MY HEAD AND NECK WHILE BENDING OVER TO PUT SOME ITEMS DEEP INTO IT. THE TRUNK SLAMMED DOWN WITH SUCH FORCE THAT I ENDED UP WITH A CONCUSSION AND BRUISED SPINE PER 2 DOCTORS THAT EXAMINED ME AFTERWARDS. THE 2 SUPPORTING TRUNK GAS L... Read more
1 injured
INFINITI QX4 (2000) - ENGINE AND ENGINE COOLING:ENGINE Mar 20, 2003
Incident date: Mar 16, 2003
WHILE PARKED THE VEHICLE CAUGHT ON FIRE UNDER THE HOOD. *NLM
Fire
INFINITI QX4 (2001) - POWER TRAIN:AUTOMATIC TRANSMISSION Mar 20, 2003
WHILE DRIVING THE ENGINE STALLED AND RESULTED IN LOSS OF POWER STEERING AND POWER BRAKES. *NLM THE ENGINE LIGHT WAS ALWAYS ON, BAD CARBON FUMES,THE TRANSMISSION GAINED SPEED ON IT'S OWN, STALLED WHILE TURNING, AND GOING UP HILL'S, AND BLACK SMOKE HAD COME FROM THE VEHICLE. SCC
INFINITI QX4 (2001) - ENGINE AND ENGINE COOLING:ENGINE Mar 20, 2003
WHILE DRIVING THE ENGINE STALLED AND RESULTED IN LOSS OF POWER STEERING AND POWER BRAKES. *NLM THE ENGINE LIGHT WAS ALWAYS ON, BAD CARBON FUMES,THE TRANSMISSION GAINED SPEED ON IT'S OWN, STALLED WHILE TURNING, AND GOING UP HILL'S, AND BLACK SMOKE HAD COME FROM THE VEHICLE. SCC
INFINITI I35 (2002) - ENGINE AND ENGINE COOLING:ENGINE Mar 14, 2003
THE VEHICLE EXPERIENCED THE FOLLOWING:THE ENGINE SHAKED, AND WAS NOISY, FRONT END SHAKED AND PULLED, THE DOOR LOCKED BY ITSELF WHEN IT WAS SLAMMED, THE ACCELERATION PEDAL DID NOTHING WHEN DRIVEN IN HIGH SPEEDS, THE CLOCK KNOB WAS INOPERATIVE, FRONT DASH HAD ELECTRICAL PROBLEMS, GAS MILEAGE WAS ABNORMAL, CD PLAYER WAS INOPERATIVE, AND THERE WAS A RATTLE NOISE INSIDE OF THE VEHICLE. THE CONSUMER H... Read more
INFINITI I35 (2002) - ELECTRICAL SYSTEM Mar 14, 2003
THE VEHICLE EXPERIENCED THE FOLLOWING:THE ENGINE SHAKED, AND WAS NOISY, FRONT END SHAKED AND PULLED, THE DOOR LOCKED BY ITSELF WHEN IT WAS SLAMMED, THE ACCELERATION PEDAL DID NOTHING WHEN DRIVEN IN HIGH SPEEDS, THE CLOCK KNOB WAS INOPERATIVE, FRONT DASH HAD ELECTRICAL PROBLEMS, GAS MILEAGE WAS ABNORMAL, CD PLAYER WAS INOPERATIVE, AND THERE WAS A RATTLE NOISE INSIDE OF THE VEHICLE. THE CONSUMER H... Read more
INFINITI I35 (2002) - STEERING Mar 14, 2003
THE VEHICLE EXPERIENCED THE FOLLOWING:THE ENGINE SHAKED, AND WAS NOISY, FRONT END SHAKED AND PULLED, THE DOOR LOCKED BY ITSELF WHEN IT WAS SLAMMED, THE ACCELERATION PEDAL DID NOTHING WHEN DRIVEN IN HIGH SPEEDS, THE CLOCK KNOB WAS INOPERATIVE, FRONT DASH HAD ELECTRICAL PROBLEMS, GAS MILEAGE WAS ABNORMAL, CD PLAYER WAS INOPERATIVE, AND THERE WAS A RATTLE NOISE INSIDE OF THE VEHICLE. THE CONSUMER H... Read more
INFINITI I35 (2002) - FUEL SYSTEM, GASOLINE Mar 14, 2003
THE VEHICLE EXPERIENCED THE FOLLOWING:THE ENGINE SHAKED, AND WAS NOISY, FRONT END SHAKED AND PULLED, THE DOOR LOCKED BY ITSELF WHEN IT WAS SLAMMED, THE ACCELERATION PEDAL DID NOTHING WHEN DRIVEN IN HIGH SPEEDS, THE CLOCK KNOB WAS INOPERATIVE, FRONT DASH HAD ELECTRICAL PROBLEMS, GAS MILEAGE WAS ABNORMAL, CD PLAYER WAS INOPERATIVE, AND THERE WAS A RATTLE NOISE INSIDE OF THE VEHICLE. THE CONSUMER H... Read more
INFINITI I35 (2002) - STRUCTURE Mar 14, 2003
THE VEHICLE EXPERIENCED THE FOLLOWING:THE ENGINE SHAKED, AND WAS NOISY, FRONT END SHAKED AND PULLED, THE DOOR LOCKED BY ITSELF WHEN IT WAS SLAMMED, THE ACCELERATION PEDAL DID NOTHING WHEN DRIVEN IN HIGH SPEEDS, THE CLOCK KNOB WAS INOPERATIVE, FRONT DASH HAD ELECTRICAL PROBLEMS, GAS MILEAGE WAS ABNORMAL, CD PLAYER WAS INOPERATIVE, AND THERE WAS A RATTLE NOISE INSIDE OF THE VEHICLE. THE CONSUMER H... Read more
INFINITI I35 (2002) - SUSPENSION Mar 14, 2003
THE VEHICLE EXPERIENCED THE FOLLOWING:THE ENGINE SHAKED, AND WAS NOISY, FRONT END SHAKED AND PULLED, THE DOOR LOCKED BY ITSELF WHEN IT WAS SLAMMED, THE ACCELERATION PEDAL DID NOTHING WHEN DRIVEN IN HIGH SPEEDS, THE CLOCK KNOB WAS INOPERATIVE, FRONT DASH HAD ELECTRICAL PROBLEMS, GAS MILEAGE WAS ABNORMAL, CD PLAYER WAS INOPERATIVE, AND THERE WAS A RATTLE NOISE INSIDE OF THE VEHICLE. THE CONSUMER H... Read more
INFINITI I35 (2002) - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL Mar 14, 2003
THE VEHICLE EXPERIENCED THE FOLLOWING:THE ENGINE SHAKED, AND WAS NOISY, FRONT END SHAKED AND PULLED, THE DOOR LOCKED BY ITSELF WHEN IT WAS SLAMMED, THE ACCELERATION PEDAL DID NOTHING WHEN DRIVEN IN HIGH SPEEDS, THE CLOCK KNOB WAS INOPERATIVE, FRONT DASH HAD ELECTRICAL PROBLEMS, GAS MILEAGE WAS ABNORMAL, CD PLAYER WAS INOPERATIVE, AND THERE WAS A RATTLE NOISE INSIDE OF THE VEHICLE. THE CONSUMER H... Read more
INFINITI I35 (2002) - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. Mar 14, 2003
THE VEHICLE EXPERIENCED THE FOLLOWING:THE ENGINE SHAKED, AND WAS NOISY, FRONT END SHAKED AND PULLED, THE DOOR LOCKED BY ITSELF WHEN IT WAS SLAMMED, THE ACCELERATION PEDAL DID NOTHING WHEN DRIVEN IN HIGH SPEEDS, THE CLOCK KNOB WAS INOPERATIVE, FRONT DASH HAD ELECTRICAL PROBLEMS, GAS MILEAGE WAS ABNORMAL, CD PLAYER WAS INOPERATIVE, AND THERE WAS A RATTLE NOISE INSIDE OF THE VEHICLE. THE CONSUMER H... Read more
INFINITI G20 (1996) - POWER TRAIN:AUTOMATIC TRANSMISSION Feb 28, 2003
Incident date: Feb 18, 2003
TRANSMISSION FAILURE. AUTOMOBILE WELL MAINTAINED PRIOR TO INCIDENT. *JB
INFINITI QX4 (2002) - EXTERIOR LIGHTING:TURN SIGNAL Feb 25, 2003
Incident date: Feb 25, 2003
CAN NOT HEAR TURN SIGNAL INDICATOR.*JB
INFINITI I30 (2000) - SERVICE BRAKES, AIR:DISC:ROTOR Feb 21, 2003
Incident date: Jan 20, 2003
VEHICLE ROTORS HAVE WARPED FOUR TIMES NEEDING RESURFACING EACH TIME. THIS PROBLEM HAPPENS EVERY FIFTEEN THOUSAND MILES. THIS IS NOT NORMAL. THE FIRST TIME THEY WARPED WAS AT 15,281 MILES,THEN AT 32,555,49,767 NOW THE PROBLEM HAS SURFACED AGAIN AT 61,434 MILES. DOES THE RESURFACING OF THE ROTORS COMPROMISE THE STRENGTH OF THE ROTORS? HOW MANY TIMES CAN THIS BE DONE?
INFINITI G20 (2000) - UNKNOWN OR OTHER Feb 6, 2003
Incident date: Nov 22, 2002
BOUGHT NEW CAR,NEVER IN AN ACCIDENT.EXCLT COND EXPT TOP COAT PAINT IS PEELING FROM HOOD ROOF TRUNK.WAS SENT TO A SPECIALIST AND THEY INFORMED ME THAT IT COULDN'T BE CHEMICALS BECAUSE IF CHEMS HAD FALLEN ON THE CAR IT WOULD HAVE EATEN THRU ALL COATS.11/22/02 TOOK THE CAR TO JOE VALENTI LYNNE'S INFINITI HE TOOK DIG PICS, SUBMITTED THEM TO INFINITI.12/3 CLAIMED THAT IT WAS BIRD DROPPINGS OR CHEMS HAD... Read more
INFINITI I35 (2002) - SUSPENSION:REAR:SHOCK ABSORBER Feb 6, 2003
Incident date: Oct 1, 2002
VEHICLE HAS NO SHOCK ABSORBENCY POWER. DEALER WAS CONTACTED AND STATED THAT THERE IS A PROBLEM BUT THERE IS NOTHING THEY CAN DO. PH
INFINITI I35 (2002) - SUSPENSION:FRONT:SHOCK ABSORBER Feb 6, 2003
Incident date: Oct 1, 2002
VEHICLE HAS NO SHOCK ABSORBENCY POWER. DEALER WAS CONTACTED AND STATED THAT THERE IS A PROBLEM BUT THERE IS NOTHING THEY CAN DO. PH
INFINITI J30 (1993) - AIR BAGS Feb 5, 2003
Incident date: Feb 24, 2002
FALSE DEPLOYMENT OF BOTH AIRBAGS CAUSING INJURIES TO CONSUMER AND DAMAGE TO VEHICLE.
1 injured
INFINITI J30 (1994) - AIR BAGS Jan 30, 2003
Incident date: Jan 28, 2003
WHEN HIT AT 65MPH IN THE FRONT CENTER OF THE VEHICLE THE AIR BAG DID NOT DEPLOY CAUSING MINOR INJURIES TO THE CONSUMER. DEALER NOTIFIED. TS
Crash 1 injured
INFINITI Q45 (1998) - SEAT BELTS:FRONT:RETRACTOR Jan 28, 2003
Incident date: Jan 19, 2003
SEAT BELT RETRACTER ON DRIVER SEAT IS VERY WEEK AND MUST BE ASSITED TO RETACT
INFINITI I35 (2002) - UNKNOWN OR OTHER Jan 19, 2003
Incident date: Nov 10, 2002
CONTINOUS RATTLING NOISE FROM THE DASHBOARD IN EVERY BUMP OF THE ROAD REGARDLESS OF SPEED. THIS HAPPENS ONLY WHEN OUTSIDE TEMPERATURE LESS THAN 30 DEGREE FARENHEIT. TOOK TO THE DEALER TWICE WITH NO FIX.
INFINITI QX4 (1997) - POWER TRAIN:AUTOMATIC TRANSMISSION Jan 17, 2003
Incident date: Jan 15, 2003
WHILE ACCELERATING AT ANY SPEED AND WITHOUT WARNING THE THROTTLE WOULD STICK IN THE IDLE POSITION CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED. PH
INFINITI I30 (1999) - AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE Jan 14, 2003
Incident date: Jan 14, 2003
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEM WITH THE AIR BAG LIGHT ON PANEL CONTINUALLY FLASHING. DEALER HAS BEEN NOTIFIED AND WILL $1,000 TO FIX THE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. TS *TR
INFINITI G35 (2003) - POWER TRAIN:AUTOMATIC TRANSMISSION Jan 10, 2003
Incident date: Jan 10, 2003
CONSUMER STATED THE AUTOMATIC TRANSMISSION DOESN'T SHIFT PROPERLY FROM FIRST GEAR. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.*JB
INFINITI J30 (1995) - VISIBILITY:WINDSHIELD Jan 7, 2003
Incident date: Apr 15, 2002
CONSUMER STATED THAT WHILE DRIVING AND NO WARNING THERE IS A TERRIBLE GLARE COMING FROM THE FRONT WINDSHIELD AND IT IS DISTRACTING THE CONSUMERS VIEW OF SEEING. DEALER NOTIFIED. TS VISION IS ALSO DISTORTED IN RAINY WEATHER AND WHEN DRIVING AT NIGHT THE GLARE FROM ONCOMING VEHICLES IS SO STRONG IT EFFECTS THE ENTIRE WINDSHIELD. *TT
INFINITI I35 (2002) - SUSPENSION Dec 24, 2002
Incident date: Dec 13, 2001
I HAVE AN INFINITI I35 THAT HAS A VIBRATION PROBLEM. INFINITI HAS ATTEMPTED TO FIX THIS 5 TIMES OVER THE LAST YEAR. I HAD THE SAME PROBLEM IN AN I30 THAT I RECEIVED AS A LOANER CAR FROM MY DELAERSHIP. I'VE ALSO BEEN TOLD BY A FRIEND THAT HE HEARD OF A PERSON WITH THE SAME PROBLEM. DURING A CONVERSATION WITH INFINITI CONSUMER AFFAIRS I WAS TOLD THAT THIS WAS A KNOWN ISSUE AND THAT IT IS DEALT WITH ... Read more
INFINITI G35 (2003) - VISIBILITY:GLASS, SIDE/REAR Dec 11, 2002
Incident date: Dec 8, 2002
WHILE DRIVING ON AN ENTRANCE RAMP TO HIGHWAY THE REAR WINDOW SHATTERED. THERE WAS NO OVERPASS WHERE AN OBJECT COULD HAVE BEEN DROPPED. THE ENTRANCE RAMP AT THE POINT OF IS LONG WAY FROM ANY OTHER TRAFFIC. I FAIL TO SEE HOW A SMALL PEBBLE COULD CAUSE THE REAR WINDOW TO SHATTER INTO SO MANY PIECES (THIS IS WHAT DEALER CLAIMS) DT
INFINITI I30 (1998) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP Dec 11, 2002
Incident date: Nov 16, 2002
WE EXPERIENCED A PROBLEM WHEN THE BRAKES WERE APPLIED, IT SEEMED AS THOUGH THE ABS SYSTEM KICKED IN, BUT DID NOT PROPERLY SLOW THE VEHICLE. WE TOOK THE VEHICLE IN FOR INSPECTION. THE DEALERSHIP REPLACED THE BRAKE PADS. THE SAME FAILURE OCCURS TWICE MORE OVER THE NEXT MONTH. SO WE TOOK THE CAR BACK TO THE DEALERSHIP. THEY REPORTED THAT THERE WERE NO PROBLEMS WITH THE BRAKES. THE SAME FAILURE H... Read more
Crash
INFINITI I30 (2001) - FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS Dec 11, 2002
CONSUMER HAVING PROBLEMS GETTING VEHICLE STARTED. DEALER SAID THAT IT MAY BE A PROBLEM WITH THE FUEL INJECTORS.
INFINITI I30 (2002) - VISIBILITY:WINDSHIELD Dec 11, 2002
IN COLD WEATHER (30F) OR BELOW THE MIDDLE AND LOWER PORTION OF THE WINDSHIELD MAKES A RATTELING NOISE IN EVERY BUMP REGARDLESS OF THE SPEED OF THE VEHICLE OR THE DEGREE OF ROAD BUMP I.E. MINOR AS WELL AS MAJOR ROAD BUMPS. FIRST TIME WHEN I TOOK TO THE DEALER HE WAS UNABLE TO REPRODUCE IT. NOW I HAVE TO TAKE IT FOR THE SECOND TIME AND THE DEALER IS WORKING ON IT FOR THE LAST 3 DAYS WITHOUT ANY CLE... Read more
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