Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Aug 25, 2003
DUNLOP TIRE FAILED WHILE DRIVING AT HIGH SPEEDS. CONSUMER WAS ABLE TO GET ASSISTANCE BEFORE BLOWOUT. DEALER ADVISED THAT TIRE WAS DEFECTIVE AND WOULD HAVE BLOWN OUT IF DRIVEN FURTHER.*AK
WHILE DRIVING AT 10 MPH VEHICLE WAS HIT HEAD ON BY ANOTHER VEHICLE AT 45 MPH. UPON IMPACT, NEITHER DRIVER'S SIDE NOR PASSENGER'S SIDE AIR BAGS DEPLOYED. DRIVER SUSTAINED INJURIES. *AK
Crash
1 injured
Incident date: Dec 1, 2003
THIS IS A FURTHER COMPLAINT RELATIVE TO COMPLAINT 10047159 RELATED TO A NEW INFINITI G35 WITH LESS THAT 2000 MILES ON IT WHEN THREE INCIDENTS OCCURRED. THE INCIDENTS INVOLVED THREE OCCASIONS IN WHICH THE CAR SUDDEDLY AND UNEXPECTEDLY ACCELERATED TO VERY HIGH SPEEDS WITHOUT A ACTION BY THE DRIVER THAT SHOULD CAUSE SUCH ACCELERATIONS. IN TWO OF THE CASES THE CAR WAS IN SPEED CONTROL; IN ONE IT WAS... Read more
Incident date: Sep 9, 2003
DRIVER'S SEAT ROCKS/CLICKS ON IT'S TRACK WHEN COMING TO A COMPLETE STOP. *AK
Incident date: Nov 28, 2003
THE DRIVER'S SEAT SHIFTS BACK AND FORTH ON THE RAILS WHEN STARTING AND STOPPING. AS A RESULT, THE BRAKE PEDAL OR GAS PEDAL IS DEPRESSED FURTHER THAN INTENDED. THIS IS MOST CERTAINLY A SAFETY ISSUE. I HAVE CONTACTED INFINITI AND BEEN TOLD THAT NISSAN IS AWARE OF THE PROBLEM BUT DOES NOT HAVE AN IMMINENT SOLUTION. I NEED THIS PROBLEM REPAIRED ON MY VEHICLE IMMEDIATELY! *AK
Incident date: Nov 14, 2003
I HAVE A 2004 GS SEDAN WITH ABOUT 2000 MILES ON IT PURCHASED IN OCTOBER 2003. IN THE LAST FEW DAYS I HAVE HAD THREE OCCASIONS WHEN THE ACCELERATOR FLOOR BOARDED ITSELF WITH NO ACTION ON MY PART TO CAUSE SUCH BEHAVIOR. ON ONE OCCASION THE CAR WAS IN CRUISE CONTROL AT ABOUT 60, AND ACCELERATED TO 90 BEFORE I COULD GET THE CAR UNDER CONTROL. PUSHING THE BRAKE PEDAL DID NOT DISENGAGE THE ACTION. THE S... Read more
Incident date: Apr 1, 2003
I HAVE NOT YET HAD AN ACCIDENT BUT I DO NOT UNDERSTAND HOW THIS PROBLEM HAS NOT BEEN RESOLVED. I OWN A 2003 INFINITI FX-35. THE SEAT HAS A ROCKING MOTION TO IT. IT ROCKS BACK AND FORTH WHEN I ACCELERATE AND BRAKE. THE DEALERSHIP SAID THIS IS A PROBLEM THEY ARE RESEARCHING. AFTER 7.5 MONTHS I AM CONVINCED THEY ARE JUST BLOWING ME OFF. I CONTINUALLY CONTACT THE DEALERSHIP AND CUSTOMER RELATION... Read more
Incident date: Oct 8, 2003
WHILE TRAVELING AT HIGHWAY SPEED (70) ON THE FLORIDA TPKE THE CAR DOWN SHIFTED TO LOW GEAR ON ITS OWN. THIS CAUSED A SUDDEN SLOWDOWN, AND I WAS ALMOST REARENDED BY A FOLLOWING 18 WHEELER. AFTER RETURNING UNIT TO DEALER FOR CORRECTION THIS HAPPENED AGAIN AT THE GARDENS MALL IN PALM BEACH GARDENS A FEW DAYS LATER. *LA
Incident date: Nov 10, 2003
WHILE DRIVING AT 35 MPH AND WITH NO WARNING TRANSMISSION LOCKED UP. VEHICLE WAS TOWED TO THE DEALERSHIP. *AK
Incident date: Oct 22, 2003
THE SEATS ON THIS AND TWO OTHER FX35'S WE OWN FROM INFINITI "ROCK" BACK AND FORTH WHILE DRIVING. THE SEAT POSITION IS NOT STABLE. THIS IS ALSO WIDELY REPORTED WITH THE G35 AND INFINITI CANNOT FIX IT. I BELIEVE IT TO BE CRITICALLY DANGEROUS. THE SWAY BACK TO FRONT IS SUDDEN AND SIGNIFICANT ENOUGH TO JAR THE DRIVER CAUSING LOSS OF CONTROL. MY SEAT LITERALLY ROCKS ABOUT 1/3" BACK AND FORTH LIKE ... Read more
Incident date: Nov 14, 2003
AT 260 MILE TRANSMISSION SLIP ON ACCELERATION CLICKING NOISE INSIDE DASH. *LA
Incident date: Oct 21, 2003
MY INFINITI HAD COMPLETE TRANSMISSION FAILURE AT ONLY 1,800 MILES. INFINITI IS IN THE PROCESS OF REPLACING THE ENTIRE TRANSMISSION AND I HAVE HAD THE CAR ONLY 2 MONTHS. AFTER JUST ONE WEEK, THE CAR HAD PROBLEMS STARTING, SO THEY HAD TO REPLACE THE ENTIRE FUEL SYSTEM. *AK
Incident date: Oct 21, 2003
MY INFINITI HAD COMPLETE TRANSMISSION FAILURE AT ONLY 1,800 MILES. INFINITI IS IN THE PROCESS OF REPLACING THE ENTIRE TRANSMISSION AND I HAVE HAD THE CAR ONLY 2 MONTHS. AFTER JUST ONE WEEK, THE CAR HAD PROBLEMS STARTING, SO THEY HAD TO REPLACE THE ENTIRE FUEL SYSTEM. *AK
Incident date: Nov 8, 2003
I TOOK IN THE CAR FOR AN OIL CHANGE AND SERVICE FOR RECALLS AND THE SERVICE DEPT. NOTIFIED ME THAT THE FRONT BRAKE PADS ON BOTH SIDES WERE ALMOST COMPLETELY WORN OUT AND THE ROTORS WOULD NEED RESURFACING. I PURCHASED THE CAR FROM THE SAME DEALER IN APRIL 2002 AND THE CAR WAS BUILT IN MARCH 2002. THE CAR PRESENTLY HAS 16K MILES ON IT. IT IS RIDICULOUS, EVEN WITH PERFORMANCE BRAKES, FOR THEM TO FAIL... Read more
Incident date: Nov 8, 2003
NOTICING THAT BRAKES MAKE A SQUEALING SOUND WHEN USED AND DONT STOP AS WELL AS THEY USED TO.*AK
Incident date: Feb 10, 2003
FRONT BRAKES NEEDED TO BE REPLACED AFTER ONLY 13,000 MILES!. *AK
WHEN MAKING A SUDDEN STOP VEHICLE UNEXPECTEDLY JUMPS FORWARD. CONSUMER BELIEVES THIS COULD RESULT IN AN ACCIDENT. DEALER HAD BEEN CONTACTED. *AK
Incident date: Oct 28, 2003
DRIVERS SIDE SEAT ROCKS ON BRAKING/TURNING. I HAD THE CAR IN FOR AN OIL CHANGE AND ASKED ABOUT THE SEAT. THE DEALER TOLD ME THEY REPLACED A PART IN THE SEAT. IT HELPS SOMEWHAT BUT THERE IS STILL TOO MUCH PLAY IN THE DRIVERS SEAT. IT MAKES YOU WONDER IF THE SEAT IS ACTUALLY SECURED TO THE CAR PROPERLY, AND ALSO IN THE EVENT OF A CRASH, WOULD THE SEAT HOLD UP APPROPRIATELY? ALSO THE BRAKES ARE ... Read more
Incident date: Oct 27, 2003
PURCHASED G35 SEDAN SEPT 2002 EQUIPPED WITH PREMIUM PACKAGE INCLUDING POWER DRIVERS SEAT. DRIVER'S SEAT SHIFTS OR ROCKS WHEN MOVING FROM A STANDSTILL OR UNDER HARD ACCELLERATION. THIS UNEXPECTED SEAT MOVEMENT IS UNNERVING WHILE NAVIGATING THE VEHICLE AND MAY BE A POTENTIAL DANGER. *AK
Incident date: Oct 26, 2003
WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 65 MPH, THE DRIVER SIDE AIRBAG UNEXPECTEDLY DEPLOYED. I WAS ABLE TO GET THE CAR UNDER CONTROL AND SAFELY PULL OVER TO THE SIDE OF THE ROAD. I SUSTAINED SCRAPES AND BRUISES ON MY LEFT FOREARM. OTHER PASSENGERS (1 ADULT IN THE PASSENGER SEAT AND A CHILD IN A CHILD SEAT IN THE BACK SEAT WERE UNINJURED). SEVERAL MONTHS PRIOR TO THIS INCIDENT THE AI... Read more
1 injured
Incident date: May 1, 2002
THE HEADLIGHT CONNECTOR CONTINUES TO BURN-OUT EVEN AFTER REPLACEMENT. *LA
Incident date: Jul 2, 2003
INFINITI G35 SEDANS AND COUPES NEED FRONT BRAKE PAD AND ROTOR REPLACEMENTS EVERY 10,000 TO 15,000 MILES. ORIGINALLY, INFINITI WAS PROVIDING FREE BRAKE PAD AND ROTOR REPLACEMENTS, THEN HAS CHANGED THEIR MIND SAYING IT'S A PERFORMANCE BRAKE; THEREFORE, THE BRAKES ARE EXPECTED TO WEAR OUT FASTER. I'VE OWNED BMWS, AND THEY RARELY REQUIRED BRAKE REPLACEMENTS PRIOR TO 30,000 OR 40,000 MILES. *LA
Incident date: Jul 2, 2003
INFINITI G35 SEDANS AND COUPES NEED FRONT BRAKE PAD AND ROTOR REPLACEMENTS EVERY 10,000 TO 15,000 MILES. ORIGINALLY, INFINITI WAS PROVIDING FREE BRAKE PAD AND ROTOR REPLACEMENTS, THEN HAS CHANGED THEIR MIND SAYING IT'S A PERFORMANCE BRAKE; THEREFORE, THE BRAKES ARE EXPECTED TO WEAR OUT FASTER. I'VE OWNED BMWS, AND THEY RARELY REQUIRED BRAKE REPLACEMENTS PRIOR TO 30,000 OR 40,000 MILES. *LA
Incident date: Oct 17, 2003
AFTER CAR HAS BEEN DRIVEN FOR A WHILE EXCESSIVE HEAT CAN BE FOUND TO BE RADIATING FROM THE AUTOMATIC TRANSMISSION. FRONT FOOT WELLS AND CENTER CONSOLE ARE ALL FOUND TO BE VERY WARM TO THE TOUCH. WILL THIS AFFECT THE LONGEVITY, RELIABILITY OR PERFORMANCE OF THIS CAR? *LA
Incident date: Oct 16, 2003
BRAKES HAD TO BE CHANGED AFTER ONE YEAR OF VERY SPORADIC USE. AFTER THE SERVICE WAS PERFORMED A KNOCKING SOUND DURING BRAKING APPEARS ON LOW SPEED TRAFFIC DRIVING. IT COULD NOT BE FIXED BY THE DEALER. *LA
INFINITI
QX4
(2003) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Oct 15, 2003
Incident date: Oct 3, 2003
WHILE DRIVING AT 35 MPH ON A DRY SINGLE LANE PAVED ROAD, I UNAVOIDABLY RAN MY INFINITI QX4 SUV OVER A TREE BRANCH IN THE ROAD. THE TREE BRANCH BRIEFLY BECAME ENTANGLED UNDER THE VEHICLE AND THEN WAS EXPELLED. ONCE THE TREE BRANCH WAS RELEASED, MY ABS LIGHT CAME ON. I TOOK MY VEHICLE TO MY INIFINITI DEALER WHO PUT THE VEHICLE ON A LIFT. EXAMINATION SHOWED NO DAMAGE TO THE VEHICLE OTHER THAN THE... Read more
Crash
Incident date: Aug 28, 2003
UPON TAKING MY 2003 G35 SEDAN TO INFINITI OF NASHVILLE TO HAVE MY OIL CHANGED AND THE BRAKE LIGHT SWITCH REPLACED BASED ON A NATIONAL RECALL, THE BRAKE LIGHT SWITCH WAS IMPROPERLY INSTALLED CAUSING MY BRAKES TO BE LOCKED. I WAS ALLOWED TO DRIVE OFF THE LOT WITH MY VEHICLE IN THIS CONDITION CAUSING WEAR ON MY BRAKES AS IT APPEARED THAT NO ONE TEST DROVE MY CAR PRIOR TO THE MAINTENANCE TO ENSURE EV... Read more
Incident date: Aug 28, 2003
UPON TAKING MY 2003 G35 SEDAN TO INFINITI OF NASHVILLE TO HAVE MY OIL CHANGED AND THE BRAKE LIGHT SWITCH REPLACED BASED ON A NATIONAL RECALL, THE BRAKE LIGHT SWITCH WAS IMPROPERLY INSTALLED CAUSING MY BRAKES TO BE LOCKED. I WAS ALLOWED TO DRIVE OFF THE LOT WITH MY VEHICLE IN THIS CONDITION CAUSING WEAR ON MY BRAKES AS IT APPEARED THAT NO ONE TEST DROVE MY CAR PRIOR TO THE MAINTENANCE TO ENSURE EV... Read more
Incident date: Aug 28, 2003
UPON TAKING MY 2003 G35 SEDAN TO INFINITI OF NASHVILLE TO HAVE MY OIL CHANGED AND THE BRAKE LIGHT SWITCH REPLACED BASED ON A NATIONAL RECALL, THE BRAKE LIGHT SWITCH WAS IMPROPERLY INSTALLED CAUSING MY BRAKES TO BE LOCKED. I WAS ALLOWED TO DRIVE OFF THE LOT WITH MY VEHICLE IN THIS CONDITION CAUSING WEAR ON MY BRAKES AS IT APPEARED THAT NO ONE TEST DROVE MY CAR PRIOR TO THE MAINTENANCE TO ENSURE EV... Read more
Incident date: May 5, 2003
NEEDED NEW BRAKES AT 14,000 MILES. SEEMS LIKE THE BRAKES SHOULD LAST MUCH LONGER THAN THIS. SHOULDN'T THIS BE COVERED BY THE WARRANTY? I'VE SEEN ENOUGH COMPLAINTS ABOUT THIS PROBLEM THAT I FEEL INFINITI SHOULD MAKE A CHANGE AND REIMBURSE THOSE OF US WHO HAVE ALREADY HAD TO PAY FOR THIS REPAIR. *LA
Incident date: Oct 1, 2003
BRAKES AND ROTORS FAILED, CAUSING VEHICLE TO SEIZE UP. *AK THE CONSUMER TOLD THE DEALER THERE WAS A NOISE COMING FROM THE BRAKES, THE BRAKE PADS AND ROTORS WERE REPLACED. *JB *NM
Incident date: Oct 1, 2003
THE PLASTIC HARNESS RETAINER LATCH FOR THE CHILD SAFETY SEAT BROKE OFF WHILE THE CHILD WAS IN THE SEAT. MANUFACTURER WAS INFORMED OF THE PROBLEM AND WANTED TO REMEDY THE PROBLEM, BUT THE CONSUMER DID NOT TRUST THIS PARTICULAR SEAT ANYMORE. *AK
Incident date: Oct 4, 2003
TOOK MY INFINITI G35 TO DEALER FOR OIL CHANGE AT 15,000 MILES AND WAS TOLD MY BRAKES NEEDED REPLACING WITH ONLY 10% REMAINING. DEALER ACKNOWLEDGED PREMATURE BRAKE FAILURE IS A CHRONIC PROBLEM FOR G35'S. MY WIFE AND I ARE NOT HARD DRIVERS AND TYPICALLY DRIVE 40,000 MILES BETWEEN BRAKE JOBS. I WOULD NOT HAVE PURCHASED THIS VEHICLE IF I HAD KNOWN I WOULD HAVE TO REPLACE THE BRAKES EVERY YEAR. INFI... Read more
Incident date: Sep 12, 2003
I TOOK MY G35 IN FOR AN OIL CHANGE AND TIRE ROTATION AT 15,000 MILES AND WAS INFORMED I ONLY HAD 5% OF MY BRAKE PADS LEFT. THEY HAD THE NERVE TO BLAME IT ON CITY DRIVING. AS MUCH AS I LIKE MY G35, THIS WHOLE OCCURRENCE AND HOW INFINITI DEALT WITH ME HAS SOURED ME AGAINST THEM. *LA
INFINITI
G35
(2003) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Oct 1, 2003
Incident date: Oct 1, 2003
ABS BRAKING SYSTEM LIGHT APPEARED ON THE DASHBOARD INTERMITTENTLY AND WITHOUT WARNING. BRAKES HAD TO BE REPLACED PREMATURELY, MORE FREQUENTLY EVERY 30,000 MILES. DEALERSHIP REPLACED THE BRAKES, BUT THE PROBLEM STILL EXISTS. *AK
INFINITI
G35
(2003) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Oct 1, 2003
Incident date: Oct 1, 2003
ABS BRAKING SYSTEM LIGHT APPEARED ON THE DASHBOARD INTERMITTENTLY AND WITHOUT WARNING. BRAKES HAD TO BE REPLACED PREMATURELY, MORE FREQUENTLY EVERY 30,000 MILES. DEALERSHIP REPLACED THE BRAKES, BUT THE PROBLEM STILL EXISTS. *AK
Incident date: Sep 30, 2003
THE FRONT BRAKE PADS AND ROTORS ON MY G35 (ONE YEAR OLD WITH 11,000 MILES) NEED TO BE REPLACED AS WELL AS THE REAR BRAKE PADS, THE CAR IS NOT DRIVEN HARD AND THE WEAR IS EXTREMELY PREMATURE. IT MAY CAUSE A SAFETY ISSUE BECAUSE THE MANUFACTURER DOES NOT ADMIT/INFORM CUSTOMERS THAT THIS PREMATURE WEAR IS AN ISSUE, THEY CLASSIFY IT AS NORMAL WEAR WHICH IT MOST CERTAINLY IS NOT.
Incident date: Sep 30, 2003
THE FRONT BRAKE PADS AND ROTORS ON MY G35 (ONE YEAR OLD WITH 11,000 MILES) NEED TO BE REPLACED AS WELL AS THE REAR BRAKE PADS, THE CAR IS NOT DRIVEN HARD AND THE WEAR IS EXTREMELY PREMATURE. IT MAY CAUSE A SAFETY ISSUE BECAUSE THE MANUFACTURER DOES NOT ADMIT/INFORM CUSTOMERS THAT THIS PREMATURE WEAR IS AN ISSUE, THEY CLASSIFY IT AS NORMAL WEAR WHICH IT MOST CERTAINLY IS NOT.
Incident date: Sep 29, 2003
I TOOK MY INFINITI G35 TO SF PENINSILA INFINITI FOR CREALKING SOUND COMING FROM THE BRAKES. THE DEALER TOLD ME THAT MY FRONT BRAKES PADS NEED REPLACEMENT. THE DEALER ALSO TOLD ME THAT THE PADS WORE OUT THE ROTORS AND THE ROTORS HAVE TO BE REPLACED AS WELL. ACCORDING THE DEALER MEASURMENTS, MY ROTORS THICKNESS WHERE 23.91 MM, SO 1.09 MM WAS EATEN BY THE PADS. I HAVE DRIVEN THE CAR MOSTLY ON FREEWA... Read more
Incident date: Sep 29, 2003
1. SQUEEKS FROM PASSENGER SIDE DOOR WITH MUSIC LOUD. 2. DID NOT HAVE ASH TRAY WHEN CAR BOUGHT. COINS HAVE FALLEN IN AND NOW CANT CLOSE ASH TRAY. 3. THE PAINT ON THE BUMPER CLEARLY DOES NOT MATCH TRUNK. POSSIBLY IN ACCIDENT, EVEN THOUGH CAR HAD 10 MILES ON IT WHEN BOUGHT. 4. THE CD CHANGER TAKES 9 SECONDS TO CHANGE CD? 5. THE HEADLIGHT SENSOR TURNS ON HEADLIGHTS WHEN PASSING UNDER SHORT ... Read more
Incident date: Sep 10, 2003
AT 11,784 MILES (AFTER 16 MONTHS OF OWNERSHIP) I TOOK MY CAR TO MY LOCAL SHOP FOR ITS FOURTH OIL CHANGE AND TIRE ROTATION. MY MECHANIC INFORMED ME THAT THE FRONT BRAKES AND ROTORS ON MY 2003 INFINITI G35 SEDAN WERE VERY CLOSE TO BEING WORN OUT. I DROVE TO THE LOCAL INFINTI DEALER (INFINITI OF WILLOW GROVE, PA) THAT SAME DAY AND ARRANGED FOR A SERVICE APPOINTMENT. THE FOLLOWING FRIDAY I DROPPE... Read more
Incident date: Sep 10, 2003
AT 11,784 MILES (AFTER 16 MONTHS OF OWNERSHIP) I TOOK MY CAR TO MY LOCAL SHOP FOR ITS FOURTH OIL CHANGE AND TIRE ROTATION. MY MECHANIC INFORMED ME THAT THE FRONT BRAKES AND ROTORS ON MY 2003 INFINITI G35 SEDAN WERE VERY CLOSE TO BEING WORN OUT. I DROVE TO THE LOCAL INFINTI DEALER (INFINITI OF WILLOW GROVE, PA) THAT SAME DAY AND ARRANGED FOR A SERVICE APPOINTMENT. THE FOLLOWING FRIDAY I DROPPE... Read more
Incident date: Aug 11, 2003
WHILE MAKING A LEFT TURN OUT OF A BUSINESS ONTO HIGHWAY 59 SOUTH , INTO ONCOMING TRAFFIC. IT WAS RAINING, I HAD TURNED ON MY TURN SIGNAL AND I WAS TURNING ON MY WIPERS, AS I TURNED MY MY WINDSHEILD WIPER THE KNOB CAUGHT INSIDE MY STEERING WHEEL LOCKING ME FROM TURNING. I HAD ONCOMING TRAFFIC COMING AT ME SO I YANKED REAL HARD AND BROKE THE WIPER KNOB.I DO NOT KNOW HOW THAT COULD HAVE HAPPENED. I W... Read more
Incident date: Sep 18, 2003
MY 2002 INFINITI QX4 HAS HAD THREE CATALYTIC CONVERTERS REPLACED DUE TO A CRACK IN THE SEAM OF THE CATALYTIC CONVERTER ON BOTH SIDES. MY VEHICLE HAS 18,800 MILES ON IT. *JB
INFINITI
QX4
(2002) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Sep 21, 2003
Incident date: Sep 18, 2003
MY 2002 INFINITI QX4 HAS HAD THREE CATALYTIC CONVERTERS REPLACED DUE TO A CRACK IN THE SEAM OF THE CATALYTIC CONVERTER ON BOTH SIDES. MY VEHICLE HAS 18,800 MILES ON IT. *JB
Incident date: Sep 12, 2003
I TOOK IN THE CAR FOR AN OIL CHANGE AND SERVICE FOR RECALLS AND THE SERVICE DEPT. NOTIFIED ME THAT THE FRONT BRAKE PADS ON BOTH SIDES WERE ALMOST COMPLETELY WORN OUT AND THE ROTORS WOULD NEED RESURFACING. I PURCHASED THE CAR FROM THE SAME DEALER IN APRIL 2002 AND THE CAR WAS BUILT IN MARCH 2002. THE CAR PRESENTLY HAS 17.5K MILES ON IT. IT IS RIDICULOUS, EVEN WITH PERFORMANCE BRAKES, FOR THEM TO... Read more
Incident date: Sep 12, 2003
I TOOK IN THE CAR FOR AN OIL CHANGE AND SERVICE FOR RECALLS AND THE SERVICE DEPT. NOTIFIED ME THAT THE FRONT BRAKE PADS ON BOTH SIDES WERE ALMOST COMPLETELY WORN OUT AND THE ROTORS WOULD NEED RESURFACING. I PURCHASED THE CAR FROM THE SAME DEALER IN APRIL 2002 AND THE CAR WAS BUILT IN MARCH 2002. THE CAR PRESENTLY HAS 17.5K MILES ON IT. IT IS RIDICULOUS, EVEN WITH PERFORMANCE BRAKES, FOR THEM TO... Read more
Incident date: Mar 15, 2003
DRIVER'S SEAT ROCKED WHILE DRIVING. DEALER HAD NO REMEDY, ADVISED CONSUMER TO DRIVE WITHOUT SEAT BELT, STATING THIS WOULD MAKE THE SEAT ROCK LESS. *AK
Incident date: Mar 15, 2003
WHEN APPLYING BRAKES AT ANY SPEED BRAKES PULSATE. THERE IS ALSO A HIGH PITCHED SOUND, AND EXTENDED STOPPING DISTANCE. ROTORS WERE WARPED. DEALER REPLACED ALL FOUR ROTORS 3 TIMES, AND RESURFACED THEM ONCE. AT THIS TIME ROTORS NEEDED TO BE REPLACED AGAIN. *AK
Incident date: Sep 4, 2003
WHILE DRIVING AT SLOW SPEED VEHICLE STALLED AND DIED. DEALER INSPECTED VEHICLE SEVERAL TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK