Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Oct 4, 2003
TOOK MY INFINITI G35 TO DEALER FOR OIL CHANGE AT 15,000 MILES AND WAS TOLD MY BRAKES NEEDED REPLACING WITH ONLY 10% REMAINING. DEALER ACKNOWLEDGED PREMATURE BRAKE FAILURE IS A CHRONIC PROBLEM FOR G35'S. MY WIFE AND I ARE NOT HARD DRIVERS AND TYPICALLY DRIVE 40,000 MILES BETWEEN BRAKE JOBS. I WOULD NOT HAVE PURCHASED THIS VEHICLE IF I HAD KNOWN I WOULD HAVE TO REPLACE THE BRAKES EVERY YEAR. INFI... Read more
Incident date: Sep 12, 2003
I TOOK MY G35 IN FOR AN OIL CHANGE AND TIRE ROTATION AT 15,000 MILES AND WAS INFORMED I ONLY HAD 5% OF MY BRAKE PADS LEFT. THEY HAD THE NERVE TO BLAME IT ON CITY DRIVING. AS MUCH AS I LIKE MY G35, THIS WHOLE OCCURRENCE AND HOW INFINITI DEALT WITH ME HAS SOURED ME AGAINST THEM. *LA
INFINITI
G35
(2003) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Oct 1, 2003
Incident date: Oct 1, 2003
ABS BRAKING SYSTEM LIGHT APPEARED ON THE DASHBOARD INTERMITTENTLY AND WITHOUT WARNING. BRAKES HAD TO BE REPLACED PREMATURELY, MORE FREQUENTLY EVERY 30,000 MILES. DEALERSHIP REPLACED THE BRAKES, BUT THE PROBLEM STILL EXISTS. *AK
INFINITI
G35
(2003) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Oct 1, 2003
Incident date: Oct 1, 2003
ABS BRAKING SYSTEM LIGHT APPEARED ON THE DASHBOARD INTERMITTENTLY AND WITHOUT WARNING. BRAKES HAD TO BE REPLACED PREMATURELY, MORE FREQUENTLY EVERY 30,000 MILES. DEALERSHIP REPLACED THE BRAKES, BUT THE PROBLEM STILL EXISTS. *AK
Incident date: Sep 30, 2003
THE FRONT BRAKE PADS AND ROTORS ON MY G35 (ONE YEAR OLD WITH 11,000 MILES) NEED TO BE REPLACED AS WELL AS THE REAR BRAKE PADS, THE CAR IS NOT DRIVEN HARD AND THE WEAR IS EXTREMELY PREMATURE. IT MAY CAUSE A SAFETY ISSUE BECAUSE THE MANUFACTURER DOES NOT ADMIT/INFORM CUSTOMERS THAT THIS PREMATURE WEAR IS AN ISSUE, THEY CLASSIFY IT AS NORMAL WEAR WHICH IT MOST CERTAINLY IS NOT.
Incident date: Sep 30, 2003
THE FRONT BRAKE PADS AND ROTORS ON MY G35 (ONE YEAR OLD WITH 11,000 MILES) NEED TO BE REPLACED AS WELL AS THE REAR BRAKE PADS, THE CAR IS NOT DRIVEN HARD AND THE WEAR IS EXTREMELY PREMATURE. IT MAY CAUSE A SAFETY ISSUE BECAUSE THE MANUFACTURER DOES NOT ADMIT/INFORM CUSTOMERS THAT THIS PREMATURE WEAR IS AN ISSUE, THEY CLASSIFY IT AS NORMAL WEAR WHICH IT MOST CERTAINLY IS NOT.
Incident date: Sep 29, 2003
I TOOK MY INFINITI G35 TO SF PENINSILA INFINITI FOR CREALKING SOUND COMING FROM THE BRAKES. THE DEALER TOLD ME THAT MY FRONT BRAKES PADS NEED REPLACEMENT. THE DEALER ALSO TOLD ME THAT THE PADS WORE OUT THE ROTORS AND THE ROTORS HAVE TO BE REPLACED AS WELL. ACCORDING THE DEALER MEASURMENTS, MY ROTORS THICKNESS WHERE 23.91 MM, SO 1.09 MM WAS EATEN BY THE PADS. I HAVE DRIVEN THE CAR MOSTLY ON FREEWA... Read more
Incident date: Sep 29, 2003
1. SQUEEKS FROM PASSENGER SIDE DOOR WITH MUSIC LOUD. 2. DID NOT HAVE ASH TRAY WHEN CAR BOUGHT. COINS HAVE FALLEN IN AND NOW CANT CLOSE ASH TRAY. 3. THE PAINT ON THE BUMPER CLEARLY DOES NOT MATCH TRUNK. POSSIBLY IN ACCIDENT, EVEN THOUGH CAR HAD 10 MILES ON IT WHEN BOUGHT. 4. THE CD CHANGER TAKES 9 SECONDS TO CHANGE CD? 5. THE HEADLIGHT SENSOR TURNS ON HEADLIGHTS WHEN PASSING UNDER SHORT ... Read more
Incident date: Sep 10, 2003
AT 11,784 MILES (AFTER 16 MONTHS OF OWNERSHIP) I TOOK MY CAR TO MY LOCAL SHOP FOR ITS FOURTH OIL CHANGE AND TIRE ROTATION. MY MECHANIC INFORMED ME THAT THE FRONT BRAKES AND ROTORS ON MY 2003 INFINITI G35 SEDAN WERE VERY CLOSE TO BEING WORN OUT. I DROVE TO THE LOCAL INFINTI DEALER (INFINITI OF WILLOW GROVE, PA) THAT SAME DAY AND ARRANGED FOR A SERVICE APPOINTMENT. THE FOLLOWING FRIDAY I DROPPE... Read more
Incident date: Sep 10, 2003
AT 11,784 MILES (AFTER 16 MONTHS OF OWNERSHIP) I TOOK MY CAR TO MY LOCAL SHOP FOR ITS FOURTH OIL CHANGE AND TIRE ROTATION. MY MECHANIC INFORMED ME THAT THE FRONT BRAKES AND ROTORS ON MY 2003 INFINITI G35 SEDAN WERE VERY CLOSE TO BEING WORN OUT. I DROVE TO THE LOCAL INFINTI DEALER (INFINITI OF WILLOW GROVE, PA) THAT SAME DAY AND ARRANGED FOR A SERVICE APPOINTMENT. THE FOLLOWING FRIDAY I DROPPE... Read more
Incident date: Aug 11, 2003
WHILE MAKING A LEFT TURN OUT OF A BUSINESS ONTO HIGHWAY 59 SOUTH , INTO ONCOMING TRAFFIC. IT WAS RAINING, I HAD TURNED ON MY TURN SIGNAL AND I WAS TURNING ON MY WIPERS, AS I TURNED MY MY WINDSHEILD WIPER THE KNOB CAUGHT INSIDE MY STEERING WHEEL LOCKING ME FROM TURNING. I HAD ONCOMING TRAFFIC COMING AT ME SO I YANKED REAL HARD AND BROKE THE WIPER KNOB.I DO NOT KNOW HOW THAT COULD HAVE HAPPENED. I W... Read more
Incident date: Sep 18, 2003
MY 2002 INFINITI QX4 HAS HAD THREE CATALYTIC CONVERTERS REPLACED DUE TO A CRACK IN THE SEAM OF THE CATALYTIC CONVERTER ON BOTH SIDES. MY VEHICLE HAS 18,800 MILES ON IT. *JB
INFINITI
QX4
(2002) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Sep 21, 2003
Incident date: Sep 18, 2003
MY 2002 INFINITI QX4 HAS HAD THREE CATALYTIC CONVERTERS REPLACED DUE TO A CRACK IN THE SEAM OF THE CATALYTIC CONVERTER ON BOTH SIDES. MY VEHICLE HAS 18,800 MILES ON IT. *JB
Incident date: Sep 12, 2003
I TOOK IN THE CAR FOR AN OIL CHANGE AND SERVICE FOR RECALLS AND THE SERVICE DEPT. NOTIFIED ME THAT THE FRONT BRAKE PADS ON BOTH SIDES WERE ALMOST COMPLETELY WORN OUT AND THE ROTORS WOULD NEED RESURFACING. I PURCHASED THE CAR FROM THE SAME DEALER IN APRIL 2002 AND THE CAR WAS BUILT IN MARCH 2002. THE CAR PRESENTLY HAS 17.5K MILES ON IT. IT IS RIDICULOUS, EVEN WITH PERFORMANCE BRAKES, FOR THEM TO... Read more
Incident date: Sep 12, 2003
I TOOK IN THE CAR FOR AN OIL CHANGE AND SERVICE FOR RECALLS AND THE SERVICE DEPT. NOTIFIED ME THAT THE FRONT BRAKE PADS ON BOTH SIDES WERE ALMOST COMPLETELY WORN OUT AND THE ROTORS WOULD NEED RESURFACING. I PURCHASED THE CAR FROM THE SAME DEALER IN APRIL 2002 AND THE CAR WAS BUILT IN MARCH 2002. THE CAR PRESENTLY HAS 17.5K MILES ON IT. IT IS RIDICULOUS, EVEN WITH PERFORMANCE BRAKES, FOR THEM TO... Read more
Incident date: Mar 15, 2003
DRIVER'S SEAT ROCKED WHILE DRIVING. DEALER HAD NO REMEDY, ADVISED CONSUMER TO DRIVE WITHOUT SEAT BELT, STATING THIS WOULD MAKE THE SEAT ROCK LESS. *AK
Incident date: Mar 15, 2003
WHEN APPLYING BRAKES AT ANY SPEED BRAKES PULSATE. THERE IS ALSO A HIGH PITCHED SOUND, AND EXTENDED STOPPING DISTANCE. ROTORS WERE WARPED. DEALER REPLACED ALL FOUR ROTORS 3 TIMES, AND RESURFACED THEM ONCE. AT THIS TIME ROTORS NEEDED TO BE REPLACED AGAIN. *AK
Incident date: Sep 4, 2003
WHILE DRIVING AT SLOW SPEED VEHICLE STALLED AND DIED. DEALER INSPECTED VEHICLE SEVERAL TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Incident date: Sep 2, 2003
MY G35 BRAKES ARE ALREADY IN NEED OF REPLACEMENT AT LESS THEN 20000 MILES. MY PREVIOUS EXPERIENCE WITH BRAKES ON OTHER CARS WAS ALWAYS IN EXCESS OF 50K MILES. THIS SHORT BRAKE LIFE SHOULD BE NOTED IN INFINITI OWNERS MANUAL ALONG WITH AN EXPLAINATION OF WHY THE OWNER SHOULD EXPECT A POOR QUALITY SERVICE LIFE.*AK
INFINITI
G35
(2003) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Sep 2, 2003
Incident date: Jul 23, 2003
ALMOST 99% OF THE TIME WHEN I ROLL MY G35 WITHIN 10 MPH I HEAR A CRACKLING OR GRINDING NOISE (LIKE FAN JUST STARTED) AND A "VIBRATION" WOULD TRANSFER FROM THE BRAKE TO MY FOOT. FTER TROUBLESHOOTING (SHUT DOWN ALL SOUND DEVICE INCLUDING AC/FAN) AND RESEARCHING THE OWNER'S MANUAL, IT STATED WHAT I DESCRIBED ABOVE IS NORMAL. IT'S A SELF-DIAGNOSTIC FEATURE ON ABS SYSTEM WHEN THE CAR IS MOVING SLOW. ... Read more
Incident date: Jul 24, 2003
AUTOMATIC TRANSMISSION FAILURE ON MY 1995 INFINITI G20. THE FAILURE OCCURRED WITHOUT WARNING. VEHICLE HAS BEEN PROPERLY MAINTAINED. I WROTE THE INFINITI CONSUMER AFFAIRS DIVISIONS BUT WAS INFORMED THEY DO NOT KEEP RECORDS OF HOW MANY TRANSMISSION FAILURE OCCURRED FOR THIS MODEL AND IF THEY DID THEY WOULD NOT RELEASE THE INFORMATION. I WOULD LIKE TO FIND OUT IF THIS TRANSMISSION FAILURE IS A SY... Read more
Incident date: Aug 17, 2003
WHILE PARKED WITH ENGINE OFF VEHICLE CAUGHT ON FIRE. FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. FIRE DEPARTMENT DETERMINED THAT FIRE STARTED IN THE ENGINE WITH CAUSE UNDETERMINED. VEHICLE WAS NOT DRIVABLE. *AK
Fire
Incident date: Aug 23, 2003
WHILE THE VEHICLE WAS IDLING A HIGH PITCH NOISE WAS HEARD THEN SMOKE BEGAN FLOWING FROM UNDER THE HOOD. THE CONSUMER OPENED THE HOOD AND SAW THE ALTERNATOR ON FIRE. *AK *NLM
Fire
Incident date: Aug 26, 2003
CONSTANT BRAKE NOISE. *NLM
Incident date: Aug 25, 2003
WHILE DRIVING AUTOMATIC TRANSMISSION DOESN'T SHIFT PROPERLY. SHIFTS FROM DRIVE TO NEUTRAL. DEALER HAD INSPECTED VEHICLE, BUT PROBLEM STILL OCCURRING . *AK
Incident date: Aug 22, 2003
WHEN APPLIED BRAKES MAKE A TERRIBLE NOISE. ALSO, EXPERIENCED EXTENDED STOPPING DISTANCE. DEALER HAD SERVICED VEHICLE FIVE TIMES, BUT PROBLEM STILL OCCURRING. THE PROBLEM. INFINITI, I35, 1999. *AK
WHEN VEHICLE IS AT A COMPLETE STOP WITH FEET DEPRESSED ON THE BRAKE PEDAL, AND AIR CONDITIONER IS ON, VEHICLE WILL SUDDENLY ACCELERATE. BRAKE PEDAL HAS TO BE DEPRESSED VERY HARD TO STOP VEHICLE. CAUSE OF SUDDEN ACCELERATION IS UNDETERMINED.*AK
DEALERSHIP DOESN'T HAVE THE REPLACEMENT WHEELS FOR THE ALLOY WHEEL RECALL 03 V 098 000. CONSUMER HAS BEEN WAITING FOR 2 MONTHS.*AK
WHEN SLOWING DOWN TO MAKE A TURN IN ANY DIRECTION VEHICLE SUDDENLY LOSES POWER. IF THE DRIVER PRESSES THE GAS PEDAL THERE IS A SUDDEN POWER SURGE THAT CAUSES VEHICLE TO LURCH FORWARD, THERE IS NO WARNING. *AK
WHEN SLOWING DOWN TO MAKE A TURN IN ANY DIRECTION VEHICLE SUDDENLY LOSES POWER. IF THE DRIVER PRESSES THE GAS PEDAL THERE IS A SUDDEN POWER SURGE THAT CAUSES VEHICLE TO LURCH FORWARD, THERE IS NO WARNING. *AK
Incident date: Sep 20, 2002
LTR BEHALF OF PAUL REAVIS (CA) FEELS THE LOCATION OF THE LIGHT SWITCH ON THE 2003 INFINITI G35 IS DANGEROUS AND NEEDS TO BE CORRECTED. *MR THE CONSUMER ACCIDENTALLY TURNED OFF THE HEADLIGHTS WHILE THE VEHICLE WAS IN MOTION, DUE TO THE INADVERTENT ROTATION OF THE HEADLIGHT SELECTION CONTROL TO THE NEXT POSITION WHICH WAS "OFF. *SCC *CB *JB
Incident date: Aug 9, 2003
I OWN AN INFINITI G35, AND I JUST HAD A GENERAL REQUEST I WANTED TO MAKE. THE BRAKES ON G35'S WEAR OUT AFTER ABOUT 15000 MILES, AND IT HAPPENS TO ALMOST ALL G35S YET INFINITI DOES NOT HAVE A RECALL ON THE BRAKES, NOT THE BRAKE LIGHTS, OR GIVE A FREE SERVICE FOR THE BRAKES, WHICH COST ABOUT 900 BUCKS. I KNOW THAT THIS IS NOT AN EMERGENCY OR WHAT NOT, BUT I JUST WANTED YOU TO TAKE THIS INTO YOUR C... Read more
Incident date: Aug 1, 2003
I OWN A 2002 INFINITI Q45, WHICH WAS PURCHASED NEW. SINCE TAKING DELIVERY OF THE VEHICLE ON AUGUST 8, 2002, I HAVE REPEATEDLY COMPLAINED OF VIBRATION AND VIBRATION RELATED ISSUES, BUT THE DEALERSHIP WAS NEVER ABLE TO CORRECT THE PROBLEM. ON MY LATEST VISIT, DURING THE 22500-MILE SERVICE, THE DEALERSHIP INFORMED ME THAT ALL FOUR OF MY FACTORY WHEELS WERE BENT. THE TECHNICIAN AT THE DEALERSHIP SA... Read more
Incident date: Jul 31, 2003
CONSUMER STATED VEHICLE WAS HAVING THE SAME PROBLEM AS STATED IN RECALL ON THE ALTERNATOR. DEALER WILL NOT REPAIR BECAUSE VIN IS NOT INCLUDED. RECALL NUMBER UNKNOWN.*AK
Incident date: Jul 15, 2003
CONSUMER STATES THAT WHEN VEHICLE IS GOING UP A HILL THE IT WOULD STALL OUT WITHOUT WARNING.*AK
VEHICLE EXPERIENCED THE SAME DEFECT WITH ITS ALTERNATOR AS STATED IN RECALL 02 V 171 000. BUT THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *AK *SC *JB
Incident date: Jul 31, 2003
CONSUMER STATES THAT BOTH FRONT SEAT BELTS ARE NOT POSITIONED CORRECTLY. DEALER NOTIFIED.*AK
Incident date: May 12, 2003
CONSUMER STATES THAT WHEN TURNING IGNITION ON BOTH FRONT AIR BAGS DEPLOYED WITHOUT WARNING.*AK
Incident date: May 12, 2003
CONSUMER STATES THAT WHEN TURNING IGNITION ON BOTH FRONT AIR BAGS DEPLOYED WITHOUT WARNING.*AK
Incident date: Jun 11, 2003
CONSUMER STATED WHILE HAVING THE VEHICLE SERVICED, TECHNICIAN NOTICED THE HEAT SHIELD NEEDED TO BE REPLACED. *AK THE HEAT SHIELDS ON THE INFINITI QX4 WERE DEFECTIVE AND UNSAFE. THE VEHICLE WAS TAKEN TO PASSPORT ON TWO OCCASIONS AFTER HEARING A RATTLING NOISE. THE FIRST TIME THEY RE-SECURED THE HEAT SHIELDS AND LESS THAN A MONTH LATER THE NOISE WAS BACK. THE CONSUMER WAS OFFERED TWO OPTIONS TO RE... Read more
Incident date: Jul 30, 2003
THE VEHICLE EXHIBITS WHISTLING FROM THE DRIVERS SIDE MIRROR AT SPEEDS ABOVE 40MPH. INFINITI HAS BEEN UNABLE TO REPAIR PROBLEM AFTER 4 VISITS. VERY UNHAPPY.
Incident date: Jul 28, 2003
AT 9.5K SERVICE (3RD), CAR HAD SLIGHT PULSING IN THE BRAKES. DEALER CONFIRMED WARPED ROTORS AND MACHINED. ESTIMATED REMAINING PAD LIFE ONLY ABOUT 50%. CAR AND BRAKES HAVE BEEN WELL MAINTAINED IN MAINLY CITY DRIVING. THIS IS THE FASTEST WEAR I HAVE SEEN ON ANY CAR I HAVE OWNED IN 35 YEARS INCLUDING NUMEROUS PERFORMANCE CARS. DEALER ACKNOWLEDGES MANY COMPLAINTS FOR PREMATURE BRAKE WEAR. THIS HAS ALS... Read more
Incident date: Jul 28, 2003
AT 9.5K SERVICE (3RD), CAR HAD SLIGHT PULSING IN THE BRAKES. DEALER CONFIRMED WARPED ROTORS AND MACHINED. ESTIMATED REMAINING PAD LIFE ONLY ABOUT 50%. CAR AND BRAKES HAVE BEEN WELL MAINTAINED IN MAINLY CITY DRIVING. THIS IS THE FASTEST WEAR I HAVE SEEN ON ANY CAR I HAVE OWNED IN 35 YEARS INCLUDING NUMEROUS PERFORMANCE CARS. DEALER ACKNOWLEDGES MANY COMPLAINTS FOR PREMATURE BRAKE WEAR. THIS HAS ALS... Read more
Incident date: Jul 29, 2003
WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING AIRBAG LIGHT APPEARED ON THE DASHBOARD AND WILL NOT GO OFF UNTIL THE VEHICLE SHUTS DOWN. *AK
Incident date: Jul 25, 2003
WHILE THE VEHICLE WAS A IN PARK AND WITHOUT PRIOR WARNING BOTH AIR BAGS DEPLOYED. *AK CONSUMER'S SON WAS SITTING IN THE VEHICLE APPROX. 5 MIN. WITH THE ENGINE RUNNING. BOTH DRIVER AND PASSENGER AIR BAGS DEPLOYED. THE WINDSHIELD BROKE WHEN THE DASH DOOR HITTING IT WHEN THE PASSENGER AIR BAG DEPLOYED. HIS SON SUFFERED CUTS, BURNS AND CONTUSIONS TO HIS LEFT SIDE. HIS LEFT EYE WAS DAMAGED AND BLAC... Read more
1 injured
Incident date: Jul 19, 2003
THE CONSUMERS WIFE SUDDENLY SAW THE AIR BAG LIGHT BLINKING, FOLLOWED BY THE BLINKING OF THE SEAT BELT LIGHT, THEN NOTICED SMOKE COMING FROM THE HOUSING OF THE SEAT BELT. THE DEALER WAS CONTACTED AND THEY STATED THE VEHICLE WAS OUT OF WARRANTY. *AK THE SEAT BELT TIGHTENED AFTER THE BLAST AND KNOCKED THE WIND OUT OF THE CONSUMERS DAUGHTER IN THE PASSENGER SEAT. THE DEALER REFUSED TO CORRECT THE... Read more
Incident date: Jul 19, 2003
THE CONSUMERS WIFE SUDDENLY SAW THE AIR BAG LIGHT BLINKING, FOLLOWED BY THE BLINKING OF THE SEAT BELT LIGHT, THEN NOTICED SMOKE COMING FROM THE HOUSING OF THE SEAT BELT. THE DEALER WAS CONTACTED AND THEY STATED THE VEHICLE WAS OUT OF WARRANTY. *AK THE SEAT BELT TIGHTENED AFTER THE BLAST AND KNOCKED THE WIND OUT OF THE CONSUMERS DAUGHTER IN THE PASSENGER SEAT. THE DEALER REFUSED TO CORRECT THE... Read more
Incident date: Sep 18, 2002
MY BRAKE ROTORS HAVE BEEN SERVICED, CUT OR REPLACED, (5) FIVE TIMES STARTING ON 09/18/02 WITH 5,350 MILES ON THE ODOMETER. WHEN THE BRAKES WERE SERVICED AT 15,409 MILES, THE FIFTH TIME, I WAS TOLD INFINITI WILL NO LONGER SERVICE THE ROTORS UNDER WARRANTY. I MADE A COMPLAINT TO INFINITI CONSUMER AFFAIRS WHO ADMITTED THERE WERE MANY COMPLAINTS ABOUT BRAKES WEARING OUT QUICKLY. BUT, THERE WAS NO A... Read more
Incident date: Jul 16, 2003
CONSUMER WAS TRAVELING IN REVERSE WHEN THE DRIVER'S "SIDE" AIR BAG DEPLOYED WITHOUT WARNING. DEALER DIAGNOSED THAT MOISTURE IN THE CONTROL MODULE CAUSED THE MODULE TO SHORT CIRCUIT RESULTING IN THE BAG DEPLOYING.
Incident date: Dec 1, 2001
SULPHER SMELL INSIDE CAR: THE DEALER TRIED TO FIX THE PROBLEM BUT COULD NOT. EVENTUALLY THE SMELL WENT AWAY BY ITSELF, OR WHAT EVER SMELLED LIKE SULPHUR WHILE IT WAS BURNING FINALLY BURNT UP.*AK HERE IS A LIST OF OTHER REPAIRS THE DEALER HAS MADE: NEW ALTINATOR NEW WEATHER STRIPING ON DRIVER SIDE DOOR-NOW ITS COMING OFF AGAIN NEW REGULATOR FOR WINDOW ON DRIVER SIDE DOOR NEW MOTOR... Read more