Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
VEHICLE UNSAFE TO DRIVE AT NIGHT DUE TO THE SHORT DISTANCE THAT THE HEADLIGHTS ILLUMINATE. *PH THE CONSUMER REQUESTED THAT THE DEALER ADJUST THE HEADLIGHTS BUT WAS TOLD THAT THEY COULD NOT BE ADJUSTED. THE CONSUMER CONTACTED THE MANUFACTURER WHO INDICATED THAT THE CAR MEETS GOVERNMENT SPECIFICATIONS WHICH WERE ENFORCED AT THE TIME OF PRODUCTION. *NM
Incident date: Sep 16, 2003
THE VEHICLE WOULD REV EXTREMELY HIGH WHEN THE GAS PEDAL WAS PRESSED. THIS VEHICLE HAD A RECALL FOR A DEFECTIVE ALTERNATOR, BUT THE RECALL EXPIRED. THE MANUFACTURER AND THE DEALER ARE AWARE OF THE PROBLEM( RECALL NO. #02V171000 DAMAGED ALTERNATOR). *NM
Incident date: Feb 1, 2003
CONSTANT BRAKE NOISE - HOW AM I SUPPOSED TO KNOW WHEN MY BRAKES NEED REPLACING IF THEY ARE ALWAYS SQUEAKING - THAT'S USUALLY A SIGN, BUT IN THIS CASE THE ONLY SIGN WILL BE WHEN I CRASH INTO SOMETHING OR SOMEONE BECAUSE THEY STOP WORKING. *JB
Incident date: Jan 25, 2004
SERVICE ENGINE SOON (LIGHT) CAME ON. DEALER RAN DIAGNOSTIC AND SAID "THE ENGINE COMPUTER SOFTWARE NEEDS TO BE UPGRADED". THIS IS A COST TO ME FOR $112. WHY SHOULD CONSUMER HAVE TO PAY FOR A SOFTWARE UPGRADE. THIS IS A MANUFACTURER DEFECT. THE MANUFACTURER SHOULD HAVE TO INCUR THE COST OF REPAIR. NOTHING IS BROKEN AND NOTHING NEEDS TO BE FIXED. THE SOFTWARE WILL GET RID OF THE ENGINE LIGHT AND... Read more
Incident date: Jan 26, 2004
ON JANUARY 26TH, 2004 I WAS COMING BACK FROM SCHOOL ON THE STATE HIGHWAY AND ALL OF A SUDDEN MY G35 COUPE (2003) WENT OUT CONTROL. AS A RESULT I CRASHED INTO THE MEDIAN AND DAMAGED THE CAR BADLY. I HAVE DRIVEN THIS CAR FOR LITTLE OVER HALF A YEAR AND IT NEVER SEEM TO BE PERFORMING BAD. THAT DAY I WAS JUST SHOCKED AFTER WHAT HAPPENED. IT LOOKED LIKE I WOULD PULL A HAND BRAKE AND START MAKING DO... Read more
Crash
Incident date: Jan 26, 2003
I FIRST REPLACED THE FRONT BRAKES AND ROTORS (WHICH WERE WARPED) ON MY 2003 INFINITI G35 COUPE AT 14,000 MILES AFTER THEY HAD BEEN SQUEALING SINCE APPROXIMATELY 5,000 MILES. BEFORE THE REPLACEMENT I HAD TO ADD BRAKE FLUID, WHICH SHOULD NOT OCCUR ON A NEW CAR. AT 17,000 MILES I HAVE JUST REPLACED MY REAR BRAKES. INFINITI OBVIOUSLY IS AWARE OF THIS PROBLEM BECAUSE ALL BRAKE REPAIRS ARE FREE UNTIL... Read more
Incident date: Jan 26, 2003
I FIRST REPLACED THE FRONT BRAKES AND ROTORS (WHICH WERE WARPED) ON MY 2003 INFINITI G35 COUPE AT 14,000 MILES AFTER THEY HAD BEEN SQUEALING SINCE APPROXIMATELY 5,000 MILES. BEFORE THE REPLACEMENT I HAD TO ADD BRAKE FLUID, WHICH SHOULD NOT OCCUR ON A NEW CAR. AT 17,000 MILES I HAVE JUST REPLACED MY REAR BRAKES. INFINITI OBVIOUSLY IS AWARE OF THIS PROBLEM BECAUSE ALL BRAKE REPAIRS ARE FREE UNTIL... Read more
THERE WAS A SEVERE PULSATION IN THE REAR OF THE VEHICLE WHEN THE BRAKE WERE APPLIED. THE DEALERSHIP SERVICED THE VEHICLE OVER 20 TIMES. *JB
Incident date: Jan 7, 2004
I AM REPORTING A DEFECT WITH THE FX WINDSHILEDS. THEY MAY HAVE BEEN MISINSTALLED BECAUSE TODAY I NOTICED A 12" CRACK IN MY WINDSHILED WHICH STARTED IN THE PASSENGER SIDE PILLAR. I HAVE CONTACTED INFINITI AND THEY SAID THEY ARE NOT AWARE OF ANY ISSUES WITH THE FX WINDSHILED. YET ON THE INFINITI WEBSITE - WWW.FRESHALLOY.COM, 12 FX OWNERS HAVE REPORTED SIMILAR ISSUES WITH THE FX WINDSHIELDS. I WO... Read more
INFINITI
INFINITI
(2003) — FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Jan 9, 2004
Incident date: Dec 31, 2003
WHILE DRIVING FUEL LINE DISCONNECTED FROM THE FUEL TANK . THIS CAUSED THE VEHICLE TO STALL. CONSUMER MANAGED TO PULL OVER, AND HAD VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Incident date: Oct 17, 2003
WHILE DRIVING, THE REAR PASSENGER WINDOW SHATTERED. *MR THERE WAS NO EVIDENCE THAT THE WINDOW WAS STRUCK. *SC *JB
Incident date: Jan 3, 2004
AT APPROXIMATELY 11:00 PM ON JANUARY 04, 2004 I WAS HEADING EAST BOUND ON INTERSTATE 10 AND EXITED THE FREEWAY AT THE ORANGE GROVE EXIT. AS I APPROACHED THE ORANGE GROVE INTERSECTION I PROCEEDED ON A GREEN LIGHT TO MAKE A LEFT ONTO ORANGE GROVE. TRAVELING AT A REASONABLE SPEED FOR THE INTERSECTION, I NOTICED A LOUD POP IN THE FRONT END, AND CONSEQUENTLY LOST CONTROL OF THE STEERING. AT THIS TIM... Read more
Crash
Incident date: Jan 2, 2004
I AM A CHJILD SAFETY SEAT TECH FOR THE DURHAM FIRE DEPARTMENT. I INSPECTED A CSS INSTALLATION IN ANINFINITY FX 35. I FOUND THE LOWER ANCHOR POINTS VERY DIFFICULT TO GET TO AN NOT VERY PRACTICAL FOR A PARENT TO USE. SEAT WAS INSTALLED COMPLETELY WRONG AND I WAS UNABLE TO INSTALL USING LATCH. UTILIZED SEAT BELT INORDER TO INSTALL SEAT SAFELY.*AK
INFINITI
G35
(2003) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Dec 30, 2003
Incident date: Oct 28, 2003
THIS IS A SAFETY ISSUE ONLY BECAUSE ALTHOUGH I PUT VERY MILEAGE ON MY CAR, I TRAVEL ALONE AT NIGHT/VERY EARLY MORNING. WHAT HAPPENS IF I AM IN A DESERTED AREA AND MY BRAKES FAIL? I UNDERSTAND THAT THIS CAN HAPPEN EVERY 8.000 MILES AND I FIND THAT VERY UNREASONABLE. INFINITY SHOULD REPLACE THESE LIGHT BRAKES FOR A HEAVIER SYSTEM.
Incident date: Dec 14, 2003
NEW 2004 INFINITY G35 COUPE PURCHASED 12/11/03 SKIDDED OUT OF CONTROL 12/14/03 ON EXPRESSWAY WHEN LIGHT SNOW WAS FALLING AND STICKING TO ROAD SURFACE. THE TIRES SOLD WITH THE CAR WERE "SUMMER ONLY" TIRES WITH AN N/A TRACTION RATING ON THE SIDEWALL. THIS FACT WAS NOT MENTIONED BY THE DEALERSHIP NOR ON THE CAR WINDOW STICKER NOR IN THE BROCHURE THAT GIVES THE DETAILS ABOUT THE CAR. WHEN I MADE THIS ... Read more
Incident date: Dec 22, 2003
RECALL NO. #99V129000, DEFECTIVE ALTERNATOR: WHILE DRIVING 55 MPH THE VEHICLE STALLED AND WOULD NOT RESTART. NOTHING ELECTRICAL WOULD WORK IN THE VEHICLE. A TOW TRUCK TOWED THE VEHICLE TO THE CONSUMER'S RESIDENCE, WERE IT REMAINS. THERE WAS A RECALL CONCERNING THIS PROBLEM. THE MANUFACTURER AND THE DEALER ARE AWARE OF THE PROBLEM. *NLM
Incident date: Dec 14, 2003
WHILE DRIVING 50 MPH VEHICLE SPUN OUT OF CONTROL. DEALER STATED THE TIRES WERE FOR THE SUMMER NOT WINTER CONDITIONS.*AK WHILE DRIVING AT 50 MPH 2004 INFINITI G35 SPUN OUT OF CONTROL DURING LIGHT SNOWY CONDITIONS. TIRE EQUIPMENT HAS NO WINTER TRACTION AND CONSUMER WAS NOT TOLD THIS INFORMATION BY SALES REPRESENTATIVE. TIRE EQUIPMENT ARE MICHELIN PILOT SPORT RADIAL X 225/45 R 18 (FRONT) AND ... Read more
CONSUMER COMPLAINED ABOUT EXTERIOR LIGHTING PROBLEM. *AK
Incident date: Aug 25, 2003
DUNLOP TIRE FAILED WHILE DRIVING AT HIGH SPEEDS. CONSUMER WAS ABLE TO GET ASSISTANCE BEFORE BLOWOUT. DEALER ADVISED THAT TIRE WAS DEFECTIVE AND WOULD HAVE BLOWN OUT IF DRIVEN FURTHER.*AK
WHILE DRIVING AT 10 MPH VEHICLE WAS HIT HEAD ON BY ANOTHER VEHICLE AT 45 MPH. UPON IMPACT, NEITHER DRIVER'S SIDE NOR PASSENGER'S SIDE AIR BAGS DEPLOYED. DRIVER SUSTAINED INJURIES. *AK
Crash
1 injured
Incident date: Dec 1, 2003
THIS IS A FURTHER COMPLAINT RELATIVE TO COMPLAINT 10047159 RELATED TO A NEW INFINITI G35 WITH LESS THAT 2000 MILES ON IT WHEN THREE INCIDENTS OCCURRED. THE INCIDENTS INVOLVED THREE OCCASIONS IN WHICH THE CAR SUDDEDLY AND UNEXPECTEDLY ACCELERATED TO VERY HIGH SPEEDS WITHOUT A ACTION BY THE DRIVER THAT SHOULD CAUSE SUCH ACCELERATIONS. IN TWO OF THE CASES THE CAR WAS IN SPEED CONTROL; IN ONE IT WAS... Read more
Incident date: Sep 9, 2003
DRIVER'S SEAT ROCKS/CLICKS ON IT'S TRACK WHEN COMING TO A COMPLETE STOP. *AK
Incident date: Nov 28, 2003
THE DRIVER'S SEAT SHIFTS BACK AND FORTH ON THE RAILS WHEN STARTING AND STOPPING. AS A RESULT, THE BRAKE PEDAL OR GAS PEDAL IS DEPRESSED FURTHER THAN INTENDED. THIS IS MOST CERTAINLY A SAFETY ISSUE. I HAVE CONTACTED INFINITI AND BEEN TOLD THAT NISSAN IS AWARE OF THE PROBLEM BUT DOES NOT HAVE AN IMMINENT SOLUTION. I NEED THIS PROBLEM REPAIRED ON MY VEHICLE IMMEDIATELY! *AK
Incident date: Nov 14, 2003
I HAVE A 2004 GS SEDAN WITH ABOUT 2000 MILES ON IT PURCHASED IN OCTOBER 2003. IN THE LAST FEW DAYS I HAVE HAD THREE OCCASIONS WHEN THE ACCELERATOR FLOOR BOARDED ITSELF WITH NO ACTION ON MY PART TO CAUSE SUCH BEHAVIOR. ON ONE OCCASION THE CAR WAS IN CRUISE CONTROL AT ABOUT 60, AND ACCELERATED TO 90 BEFORE I COULD GET THE CAR UNDER CONTROL. PUSHING THE BRAKE PEDAL DID NOT DISENGAGE THE ACTION. THE S... Read more
Incident date: Nov 10, 2003
WHILE DRIVING AT 35 MPH AND WITH NO WARNING TRANSMISSION LOCKED UP. VEHICLE WAS TOWED TO THE DEALERSHIP. *AK
Incident date: Oct 8, 2003
WHILE TRAVELING AT HIGHWAY SPEED (70) ON THE FLORIDA TPKE THE CAR DOWN SHIFTED TO LOW GEAR ON ITS OWN. THIS CAUSED A SUDDEN SLOWDOWN, AND I WAS ALMOST REARENDED BY A FOLLOWING 18 WHEELER. AFTER RETURNING UNIT TO DEALER FOR CORRECTION THIS HAPPENED AGAIN AT THE GARDENS MALL IN PALM BEACH GARDENS A FEW DAYS LATER. *LA
Incident date: Apr 1, 2003
I HAVE NOT YET HAD AN ACCIDENT BUT I DO NOT UNDERSTAND HOW THIS PROBLEM HAS NOT BEEN RESOLVED. I OWN A 2003 INFINITI FX-35. THE SEAT HAS A ROCKING MOTION TO IT. IT ROCKS BACK AND FORTH WHEN I ACCELERATE AND BRAKE. THE DEALERSHIP SAID THIS IS A PROBLEM THEY ARE RESEARCHING. AFTER 7.5 MONTHS I AM CONVINCED THEY ARE JUST BLOWING ME OFF. I CONTINUALLY CONTACT THE DEALERSHIP AND CUSTOMER RELATION... Read more
Incident date: Oct 22, 2003
THE SEATS ON THIS AND TWO OTHER FX35'S WE OWN FROM INFINITI "ROCK" BACK AND FORTH WHILE DRIVING. THE SEAT POSITION IS NOT STABLE. THIS IS ALSO WIDELY REPORTED WITH THE G35 AND INFINITI CANNOT FIX IT. I BELIEVE IT TO BE CRITICALLY DANGEROUS. THE SWAY BACK TO FRONT IS SUDDEN AND SIGNIFICANT ENOUGH TO JAR THE DRIVER CAUSING LOSS OF CONTROL. MY SEAT LITERALLY ROCKS ABOUT 1/3" BACK AND FORTH LIKE ... Read more
Incident date: Nov 14, 2003
AT 260 MILE TRANSMISSION SLIP ON ACCELERATION CLICKING NOISE INSIDE DASH. *LA
Incident date: Oct 21, 2003
MY INFINITI HAD COMPLETE TRANSMISSION FAILURE AT ONLY 1,800 MILES. INFINITI IS IN THE PROCESS OF REPLACING THE ENTIRE TRANSMISSION AND I HAVE HAD THE CAR ONLY 2 MONTHS. AFTER JUST ONE WEEK, THE CAR HAD PROBLEMS STARTING, SO THEY HAD TO REPLACE THE ENTIRE FUEL SYSTEM. *AK
Incident date: Oct 21, 2003
MY INFINITI HAD COMPLETE TRANSMISSION FAILURE AT ONLY 1,800 MILES. INFINITI IS IN THE PROCESS OF REPLACING THE ENTIRE TRANSMISSION AND I HAVE HAD THE CAR ONLY 2 MONTHS. AFTER JUST ONE WEEK, THE CAR HAD PROBLEMS STARTING, SO THEY HAD TO REPLACE THE ENTIRE FUEL SYSTEM. *AK
Incident date: Nov 8, 2003
I TOOK IN THE CAR FOR AN OIL CHANGE AND SERVICE FOR RECALLS AND THE SERVICE DEPT. NOTIFIED ME THAT THE FRONT BRAKE PADS ON BOTH SIDES WERE ALMOST COMPLETELY WORN OUT AND THE ROTORS WOULD NEED RESURFACING. I PURCHASED THE CAR FROM THE SAME DEALER IN APRIL 2002 AND THE CAR WAS BUILT IN MARCH 2002. THE CAR PRESENTLY HAS 16K MILES ON IT. IT IS RIDICULOUS, EVEN WITH PERFORMANCE BRAKES, FOR THEM TO FAIL... Read more
Incident date: Nov 8, 2003
NOTICING THAT BRAKES MAKE A SQUEALING SOUND WHEN USED AND DONT STOP AS WELL AS THEY USED TO.*AK
Incident date: Feb 10, 2003
FRONT BRAKES NEEDED TO BE REPLACED AFTER ONLY 13,000 MILES!. *AK
WHEN MAKING A SUDDEN STOP VEHICLE UNEXPECTEDLY JUMPS FORWARD. CONSUMER BELIEVES THIS COULD RESULT IN AN ACCIDENT. DEALER HAD BEEN CONTACTED. *AK
Incident date: Oct 28, 2003
DRIVERS SIDE SEAT ROCKS ON BRAKING/TURNING. I HAD THE CAR IN FOR AN OIL CHANGE AND ASKED ABOUT THE SEAT. THE DEALER TOLD ME THEY REPLACED A PART IN THE SEAT. IT HELPS SOMEWHAT BUT THERE IS STILL TOO MUCH PLAY IN THE DRIVERS SEAT. IT MAKES YOU WONDER IF THE SEAT IS ACTUALLY SECURED TO THE CAR PROPERLY, AND ALSO IN THE EVENT OF A CRASH, WOULD THE SEAT HOLD UP APPROPRIATELY? ALSO THE BRAKES ARE ... Read more
Incident date: Oct 27, 2003
PURCHASED G35 SEDAN SEPT 2002 EQUIPPED WITH PREMIUM PACKAGE INCLUDING POWER DRIVERS SEAT. DRIVER'S SEAT SHIFTS OR ROCKS WHEN MOVING FROM A STANDSTILL OR UNDER HARD ACCELLERATION. THIS UNEXPECTED SEAT MOVEMENT IS UNNERVING WHILE NAVIGATING THE VEHICLE AND MAY BE A POTENTIAL DANGER. *AK
Incident date: Oct 26, 2003
WHILE DRIVING ON THE FREEWAY AT APPROXIMATELY 65 MPH, THE DRIVER SIDE AIRBAG UNEXPECTEDLY DEPLOYED. I WAS ABLE TO GET THE CAR UNDER CONTROL AND SAFELY PULL OVER TO THE SIDE OF THE ROAD. I SUSTAINED SCRAPES AND BRUISES ON MY LEFT FOREARM. OTHER PASSENGERS (1 ADULT IN THE PASSENGER SEAT AND A CHILD IN A CHILD SEAT IN THE BACK SEAT WERE UNINJURED). SEVERAL MONTHS PRIOR TO THIS INCIDENT THE AI... Read more
1 injured
Incident date: May 1, 2002
THE HEADLIGHT CONNECTOR CONTINUES TO BURN-OUT EVEN AFTER REPLACEMENT. *LA
Incident date: Jul 2, 2003
INFINITI G35 SEDANS AND COUPES NEED FRONT BRAKE PAD AND ROTOR REPLACEMENTS EVERY 10,000 TO 15,000 MILES. ORIGINALLY, INFINITI WAS PROVIDING FREE BRAKE PAD AND ROTOR REPLACEMENTS, THEN HAS CHANGED THEIR MIND SAYING IT'S A PERFORMANCE BRAKE; THEREFORE, THE BRAKES ARE EXPECTED TO WEAR OUT FASTER. I'VE OWNED BMWS, AND THEY RARELY REQUIRED BRAKE REPLACEMENTS PRIOR TO 30,000 OR 40,000 MILES. *LA
Incident date: Jul 2, 2003
INFINITI G35 SEDANS AND COUPES NEED FRONT BRAKE PAD AND ROTOR REPLACEMENTS EVERY 10,000 TO 15,000 MILES. ORIGINALLY, INFINITI WAS PROVIDING FREE BRAKE PAD AND ROTOR REPLACEMENTS, THEN HAS CHANGED THEIR MIND SAYING IT'S A PERFORMANCE BRAKE; THEREFORE, THE BRAKES ARE EXPECTED TO WEAR OUT FASTER. I'VE OWNED BMWS, AND THEY RARELY REQUIRED BRAKE REPLACEMENTS PRIOR TO 30,000 OR 40,000 MILES. *LA
Incident date: Oct 17, 2003
AFTER CAR HAS BEEN DRIVEN FOR A WHILE EXCESSIVE HEAT CAN BE FOUND TO BE RADIATING FROM THE AUTOMATIC TRANSMISSION. FRONT FOOT WELLS AND CENTER CONSOLE ARE ALL FOUND TO BE VERY WARM TO THE TOUCH. WILL THIS AFFECT THE LONGEVITY, RELIABILITY OR PERFORMANCE OF THIS CAR? *LA
Incident date: Oct 16, 2003
BRAKES HAD TO BE CHANGED AFTER ONE YEAR OF VERY SPORADIC USE. AFTER THE SERVICE WAS PERFORMED A KNOCKING SOUND DURING BRAKING APPEARS ON LOW SPEED TRAFFIC DRIVING. IT COULD NOT BE FIXED BY THE DEALER. *LA
INFINITI
QX4
(2003) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Oct 15, 2003
Incident date: Oct 3, 2003
WHILE DRIVING AT 35 MPH ON A DRY SINGLE LANE PAVED ROAD, I UNAVOIDABLY RAN MY INFINITI QX4 SUV OVER A TREE BRANCH IN THE ROAD. THE TREE BRANCH BRIEFLY BECAME ENTANGLED UNDER THE VEHICLE AND THEN WAS EXPELLED. ONCE THE TREE BRANCH WAS RELEASED, MY ABS LIGHT CAME ON. I TOOK MY VEHICLE TO MY INIFINITI DEALER WHO PUT THE VEHICLE ON A LIFT. EXAMINATION SHOWED NO DAMAGE TO THE VEHICLE OTHER THAN THE... Read more
Crash
Incident date: Aug 28, 2003
UPON TAKING MY 2003 G35 SEDAN TO INFINITI OF NASHVILLE TO HAVE MY OIL CHANGED AND THE BRAKE LIGHT SWITCH REPLACED BASED ON A NATIONAL RECALL, THE BRAKE LIGHT SWITCH WAS IMPROPERLY INSTALLED CAUSING MY BRAKES TO BE LOCKED. I WAS ALLOWED TO DRIVE OFF THE LOT WITH MY VEHICLE IN THIS CONDITION CAUSING WEAR ON MY BRAKES AS IT APPEARED THAT NO ONE TEST DROVE MY CAR PRIOR TO THE MAINTENANCE TO ENSURE EV... Read more
Incident date: Aug 28, 2003
UPON TAKING MY 2003 G35 SEDAN TO INFINITI OF NASHVILLE TO HAVE MY OIL CHANGED AND THE BRAKE LIGHT SWITCH REPLACED BASED ON A NATIONAL RECALL, THE BRAKE LIGHT SWITCH WAS IMPROPERLY INSTALLED CAUSING MY BRAKES TO BE LOCKED. I WAS ALLOWED TO DRIVE OFF THE LOT WITH MY VEHICLE IN THIS CONDITION CAUSING WEAR ON MY BRAKES AS IT APPEARED THAT NO ONE TEST DROVE MY CAR PRIOR TO THE MAINTENANCE TO ENSURE EV... Read more
Incident date: Aug 28, 2003
UPON TAKING MY 2003 G35 SEDAN TO INFINITI OF NASHVILLE TO HAVE MY OIL CHANGED AND THE BRAKE LIGHT SWITCH REPLACED BASED ON A NATIONAL RECALL, THE BRAKE LIGHT SWITCH WAS IMPROPERLY INSTALLED CAUSING MY BRAKES TO BE LOCKED. I WAS ALLOWED TO DRIVE OFF THE LOT WITH MY VEHICLE IN THIS CONDITION CAUSING WEAR ON MY BRAKES AS IT APPEARED THAT NO ONE TEST DROVE MY CAR PRIOR TO THE MAINTENANCE TO ENSURE EV... Read more
Incident date: May 5, 2003
NEEDED NEW BRAKES AT 14,000 MILES. SEEMS LIKE THE BRAKES SHOULD LAST MUCH LONGER THAN THIS. SHOULDN'T THIS BE COVERED BY THE WARRANTY? I'VE SEEN ENOUGH COMPLAINTS ABOUT THIS PROBLEM THAT I FEEL INFINITI SHOULD MAKE A CHANGE AND REIMBURSE THOSE OF US WHO HAVE ALREADY HAD TO PAY FOR THIS REPAIR. *LA
Incident date: Oct 1, 2003
BRAKES AND ROTORS FAILED, CAUSING VEHICLE TO SEIZE UP. *AK THE CONSUMER TOLD THE DEALER THERE WAS A NOISE COMING FROM THE BRAKES, THE BRAKE PADS AND ROTORS WERE REPLACED. *JB *NM
Incident date: Oct 1, 2003
THE PLASTIC HARNESS RETAINER LATCH FOR THE CHILD SAFETY SEAT BROKE OFF WHILE THE CHILD WAS IN THE SEAT. MANUFACTURER WAS INFORMED OF THE PROBLEM AND WANTED TO REMEDY THE PROBLEM, BUT THE CONSUMER DID NOT TRUST THIS PARTICULAR SEAT ANYMORE. *AK