Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jul 12, 2024
Have had the car since it had 30,000 on it. It was one year old when we bought it. We changed the oil every three months faithfully. The car has 77,000 miles on it now and needs a new engine. The Kias with this type of engine have been recalled, but this car was not. I have had three mechanics tell me that Kia just built this engine poorly. Is there anything that can be done?
Incident date: Jul 18, 2024
Cars frame is rotting out to the point it is not safe to drive. I was told being in a collision could cause catastrophic failure and the car is just turning 20 years old with 125,000 miles. Can’t get my money back and the car is otherwise is excellent condition.
Incident date: Jul 18, 2024
Reoccurrences of car losing all accleration while driving on highway, creating near pile up accidents due again on 7/16. Car gets a false warning signal that the front trunk hatch is open, when it is actually not; others report false Neutral signal; The car front trunk is properly latched, and there is no actual safety concern. However, the car immediate and without warning has the driver lose ... Read more
Incident date: Jul 17, 2024
The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, the high-beam headlights and turn signals were not working as needed. The contact stated that the local dealer was contacted and confirmed that the vehicle was not under recall. The vehicle was not repaired. Upon further investigation, the contact related the failure with Technical Service Bulletin: ELE093 (Headl... Read more
Incident date: Jul 17, 2024
The contact owns a 2015 Kia Soul. The contact stated while driving at various speeds, the high-beam headlights and turn signals were not working as needed. The contact stated that the local dealer was contacted and confirmed that the vehicle was not under recall. The vehicle was not repaired. Upon further investigation, the contact related the failure with Technical Service Bulletin: ELE093 (Headl... Read more
Incident date: Dec 2, 2023
The rear passenger seat has a major safety issue. The back will pop forward and then the entire seat moves forward pushing the passenger into the back of the passenger seat. I have brought this to the dealership two times now and it is still an issue that they now refuse to repair. I have video but can't load it here.
1 injured
Incident date: Dec 2, 2023
The component that failed was the passengers headrest. It automatically deployed while driving with no collision or hit. I was able to stop and park right away because it hit my daughter on the head. I just wanted to make sure she was good. This happened today 07/16/2024 so will call my dealer tomorrow to see if they can do something about it and hopefully they can fix it. For now, I thank Go... Read more
Incident date: Dec 2, 2023
Independent service center ran diagnostics and Code that pops up is the P0090. FUEL PUMP .no inspection by dealership when requested. We called dealership and they wanted to charge for inspecting vehicle. When driving vehicle stalls,in the middle of traffic. Check engine light turned on .No exaleracion when I press gas pedal. Very dangerous it stalled in the middle of traffic with children in ve... Read more
Incident date: Jul 10, 2024
The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manuf... Read more
Incident date: Jul 10, 2024
On 7/11/2024, I had a service performed at a local independent automotive repair facility because I purchased new tires for the truck. The repair service history on the truck was limited because I inherited this vehicle from my deceased son. I intend to transfer ownership to my other son who will be towing a large RV Trailer with it. Prior to this service, I was unaware of an important safety re... Read more
Incident date: Jul 1, 2024
My 2018 Ram 2500 has 85,000 miles currently. At about 80,000 miles I got the ABS and Traction control warning lights along with dash messages to check the ABS amd electronic braking systems. I am a heavy equipment mechanic and thus checked the systems myself with a scan tool and other test equipment. I found that the ABS module has an internal electrical failure resulting in power not being suppli... Read more
Incident date: Mar 18, 2024
1 problem happen several times last year 2024 my radiator fan stay on for long time after the car was turn off it should shutoff after 15 min but it stay on when I try to start my car the battery is dead, So I took to Carroll Chevrolet and they look at the car couldn't find any problem no light can on the dash board, No indicator light can on, So they told me there was nothing wrong, When the batt... Read more
Incident date: Mar 18, 2024
1. COLLISION WARNING SENSOR ACTIVATED WHILE DRIVING IN THE #1 LANE( CLOSEST TO THE CEMENT HIGHWAY DIVIDERS) AND AGGRESIVELY BRAKED AND SLOWED WHILE DIVING AT 77 MPH. NOT SAFE!! 2. EVEN THOU I PURPOSELY TURN THE RADIO "OFF" WHEN EXITING MY CAR, UPON ENTERING MY CAR AFTER A SHORT DURATION OF TIME, THE RADIO TURNS "ON" WITHOUT ANY ASSISTANCE BY ME....VERY FRUSTRATING!! VEHICLE HAS BEEN INSPECTED BY ... Read more
Incident date: Jun 19, 2024
The rear brake lines on my 2012 Benz E350 has a lot of corrosion and one of the blowout while stopping from 25mph to a complete stop. Upon further inspection, it was completely rusty in many places. Mercedes needs to address this issue because its unsafe rather danger to drive.
Incident date: Jul 11, 2024
airbag recall , trying for 2 years to fix, dealer says no remedy yet, car is unsafe to drive. What do we do to get it fixed ?
Incident date: Jul 8, 2024
The contact owns a 2020 Honda Civic. The contact received notifications of NHTSA Campaign Numbers: 24V064000 (Air Bags) and 23V458000 (Service Brakes, Hydraulic) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made awa... Read more
Incident date: Jul 3, 2024
My Vehicle stopped working all together. It only has 45 thousand miles on it. The dealer found that the ABS module shorted out and caused the whole car to loose communication. the dealer informed me that the replacement part was under review by Chrysler engineers and production has stopped so there is no replacement for this part and so i contacted Chrysler and was told that they don't have an est... Read more
Incident date: Jul 3, 2024
Leased this Kia by force from rightway auto here in Indianapolis in. Had for about 1 1/2. First notice after filling up my tank gas was depleted within 3 days on driving 12 miles to and from work in town. Then oil start disappearing a week after oil changes. .around Jan 8,2024. Check engine light start flashing driving the highway to work. Speed jumped down to 45. Engine start shaking if I tried t... Read more
Incident date: Jun 30, 2024
The truck has a broken crankshaft with only 80 thousand miles on it an when it happen was driving an lost all power to everything including the power steering witch pulled me off the road without control an insurance will not cover because the same thing has happen too many other titans I added the only email the would send to us below they are trying to hide the fact they sold defective crankshaf... Read more
Incident date: Apr 20, 2024
Our instrument panel went completely black. It wouldn’t display any information and wouldn’t fix itself. We took it to the dealer and it was replaced on our dime for $2300
Incident date: Jun 15, 2024
A [XXX] infant was placed in UPPAbaby Mesa Max infant car seat for car seat tolerance testing in the hospital. The parent requested testing due to concerns raised in online reviews by other parents. The infant has no known medical conditions or risk factors for cardio-respiratory compromise. The infant had poor oxygen saturation for greater than 60 seconds along with decreased heart rate for 1... Read more
Incident date: May 20, 2024
Escape shut itself down in middle of busy interstate with no warning almost causing a accident. Something needs done before someone gets killed.
Incident date: Jun 15, 2024
When turning, steering wheel sticks and does not return to center. It is necessary to use some additional effort to force the wheel back to center. No warning lamps or diagnostic trouble codes. Clear safety issue that has been documented by numerous other owners of the Genesis G80, and a known issue by Hyundai Motors / Genesis, as they will replace the Rack Mounted Motor-Driven Power Steering Asse... Read more
Incident date: Nov 1, 2023
I was rear ended very hard, the car had to have been going at least 50 mph and didn't brake. It lifted the rear wheels of my truck off the ground, and the airbag light came on but none of the airbags deployed. This caused or exacerbated injury to my right leg and a laceration in the back of my head, concussion and TBI. I was in and out of consciousness. The police report contains a statement they ... Read more
Crash
Incident date: Jun 17, 2024
The contact owns a 2012 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The... Read more
Incident date: Jun 17, 2024
The contact owns a 2023 Ford Explorer. The contact stated that while driving at an undisclosed speed, the wheel well inner liner fell onto the tire. The wheel well liner was rubbing on the tire. The tires were rubbing with ice, mud, and snow in the wheel well. The vehicle was taken to the local dealer, where it was diagnosed that the bracket and bolts for the wheel well liner were missing. The veh... Read more
Incident date: Jun 13, 2024
The seatbelt in our Civic became entangled around our child and locked. The more we tried to get her out, the tighter it became. It was so tight around her waist that it left marks. She unbuckled the seatbelt and let a little more back into the retractor, hoping it would unlock but it only got tighter. We were on vacation and had to find a hardware store to buy a socket set to disconnect the seatb... Read more
Incident date: Jun 13, 2024
Trunk latch broke entirely, cannot shut trunk and cannot repair myself. Did not slam trunk lid, just shut normally.
Incident date: Jun 13, 2024
so after my initial report about my engine catching fire on the highway, I received an invoice for $5,000 for a used engine with 80k miles on it; plus another $2800 for the service fee. I already put down about $3900 for the engine repair. The mechanic sent me pictures of the engine with the holes on it that caused the damage (or the holes might have happened during the fire). I’m attaching phot... Read more
Fire
Incident date: Jun 10, 2024
The frame has rust through and broke on rear front leafspring mount of frame on both side . A very know problem with almost every one of these trucks
Incident date: Jun 10, 2024
The frame has rust through and broke on rear front leafspring mount of frame on both side . A very know problem with almost every one of these trucks
Incident date: Apr 11, 2023
The contact owns a 2018 Buick Lacrosse. The contact stated while driving at an undisclosed speed, the vehicle hesitated to accelerate while the accelerator pedal was depressed. The contact pulled over and checked underneath the vehicle. The contact discovered that the START/STOP accumulator endcap bolt had detached, causing transmission fluid to leak onto the ground. The vehicle was towed to the r... Read more
Incident date: May 24, 2024
The CVT transmission on this vehicle has failed. The vehicle is jerking and and stalls while driving. If I'm at a light stopped and the light changes to go, the vehicle won't move unless I put my foot all the way down on the accelerator then it Jenks and starts to move. I took it to Sheridan Nissan in Delaware, and they told me this has been the issue with the CVT transmission and I need to just g... Read more
Incident date: Jun 7, 2024
The differential mounting bolt will fail causing your differential to fall which breaks your driveshaft your transfer case and your exhaust system. This has been reported in well over 100 cars there is no warning light if driving at interstate speeds and this happens it could be catastrophic.
Incident date: Jun 7, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that on several occasions when the vehicle was started, the vehicle began shaking. The contact stated that on one occasion when the vehicle was started, several unknown warning lights, including the check engine warning light, were illuminated. Addit... Read more
Incident date: Jun 1, 2024
Without any notice my drivers side seatbelt won't retract. Not even a little. It is completely useless. When I looked online I saw that so many people were having this issue that there was possibly going to be a recall/repair. I tried several times to get it to retract even a little but it won't at all.
Incident date: Jan 1, 2024
The contact owns a 2017 Ford Fusion. The contact stated while starting the vehicle, the vehicle was shuddering, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was determined that the failure was related to Ford Campaign Number: 21N12. The contact stated that the failure persisted while starting and while driving. The vehicle was taken to... Read more
Incident date: Jan 1, 2024
The contact owns a 2011 Ford Fusion. The contact stated while driving at undisclosed speeds, the steering wheel became stiff, causing the vehicle to be very difficult to maneuver the vehicle. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with a failure in the power train. The vehicle was not repaired and remained at the dealer. The m... Read more
Incident date: Jun 1, 2024
I was driving down the highway and my car started to shut down and started to make a knocking sound inside the engine bay, putting at risk other drivers, so i turned on my hazards and pulled to the shoulder of the road,the car wouldn’t turn on so i called a tow truck. Took the car to dealer and stated engine is seized
Incident date: Jun 1, 2024
As I approached a red light and removed my foot from the gas pedal to brake, my dashboard displayed several alarming messages: “Active Brake Assist Functions Limited See Owner's Manual,” “Active Blind Spot Assist Inoperative,” “To Deselect P or N Depress Brake and Start Engine,” and “Traction Control Inoperative See Owner's Manual.” Subsequently, all dashboard lights illuminated, t... Read more
Incident date: Apr 15, 2024
One month into ownership of my 2024 Palisade Limited AWD, I was approaching a stop light going ~20 mph and started to apply the brakes as I passed over some slightly bumpy ground. The car lurched forward repeatedly as the brakes were applied, bouncing forward in spurts rather than stopping and taking twice as long to stop than it should have; I was one foot from rear-ending the car in front of me ... Read more
Incident date: May 24, 2024
The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufact... Read more
Incident date: Mar 1, 2024
Blind Spot detection is non functional since the last software update. Rear cross traffic warning is also not functioning since the last update.
Incident date: May 29, 2024
I recently was involved in a collision where my car going at 30 mph collided with. Car that was completely stopped that I unfortunately didn’t see I’ve previously been warned by the safety system where it’s saved me by first audio warning and then immediately breaking allowing me to avoid collision unfortunately prior to the accident I never had any issues but occasionally noticed that the A... Read more
Crash
1 injured
Incident date: May 2, 2022
I was driving on the highway when my vehicle started decelerating and shutting down completely. I ended up safely pulling over because it could’ve been a serious accident and called FHP they tested my car code p1326 came up I had it towed to the dealership where they assured me I had the extended warranty and that the car should be covered and I don’t have to pay out of pocket. What the dealer... Read more
Incident date: May 29, 2024
-The component that malfunctioned is the airbag light for my vehicle, and yes it is available for inspection upon request. -My safety and others are at risk because my airbag may not deploy if I get into an accident. -The manufacturer (at a local Nissan dealership) diagnosed the problem after an inspection, which confirmed it was an airbag light for the driver's seat airbag. There is currentl... Read more
Incident date: May 27, 2024
The vehicle jerks when you accelerate and begins driving.
Incident date: May 27, 2024
While driving all lights come on dash and flash on and off and says system malfunction while doing 50mph. Suddenly car shuts off while driving with my toddler I then have to push my car off the highway without getting hit This has happen 5 times now