Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Sep 14, 2004
WHILE DRIVING 30 MPH STEERING PULLED TO THE RIGHT. CONSUMER APPLYIED THE BRAKES, HOWEVER THE VEHICLE ACCELERATED. AS A RESULT, CONSUMER LOST CONTROL. NO IMPACT REPORTED. *AK
Incident date: Sep 14, 2004
WHILE DRIVING 65 MPH THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AND NONE OF THE SIX AIR BAGS DEPLOYED UPON IMPACT. THE PASSENGER SUSTAINED BRUISING AND LOWER BACK PAIN. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash
1 injured
Incident date: Aug 13, 2004
WHILE DRIVING BRAKES FAILED, MAKING IT HARD TO STOP THE VEHICLE. ALSO, TAIL LIGHTS WERE INOPERABLE. VEHICLE HAD BEEN TAKEN TO THE DEALER A TOTAL OF SIX TO EIGHT TIMES. WAS TOLD THERE WAS AN ELECTRICAL PROBLEM. *AK
Incident date: Sep 12, 2004
THERE HAS NOT BEEN AN INCIDENT BUT A SERIOUS CONCERN. FRONT SEAT BELT CONNECTOR IS SO HIGH THAT THE SEAT BELTS REST AGAINST MY STOMACH INSTEAD ON ON MY LAP. THIS SEEMS TO BE VERY DANGEROUS INCASE OF A FRONTAL COLLISION. NOT ONLY WOOULD THE FORCE OF THE BELT BE AGAINST MY STOMACH, BUT IS SEEMS I COULD SLIP UNDER THE BELT AND POSSIBLEY HAVE HEAD OR NECK INJURIES FROM THE SHOULDER BELT. THE INFINITI ... Read more
Incident date: Sep 4, 2004
WHILE DRIVING ON A CLEAR DAY, NO WET ROAD, ETC., ON SATURDAY SEPTEMBER 4, 2004, MY 1996 INFINITI I30 MYSTERIOUSLY WENT OUT OF CONTROL, WENT INTO A SLIDE, CROSSED A TWO LANE HIGHWAY, WENT DOWN AN ENBANKMENT, FLIPPED OVER, AND CRASHED TOP-FIRST INTO A TREE; DRIVING THE ROOF INTO THE DRIVER'S SEAT. THE AIRBAGS NEVER DID EMPOLY. THE INVESTIGATING OFFICER DID NOT ISSUE A CITATION SINCE HE COULD NOT DET... Read more
Crash
1 injured
Incident date: Jan 2, 2003
WHEN TURNING THE VEHICLE TO THE RIGHT AFTER THE ENGINE IS WARM, THE DRIVER'S SEAT AUTOMATICALLY RECLINES. THIS COULD CAUSE THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE DEALER DOES NOT KNOW THE CAUSE BUT BELIEVES A SWITCH IS WORN OR FAULTY. *AK
Incident date: Aug 30, 2004
2003 INFINITI G35 SEDAN WITH AERO PACKAGE. RAVEL PAN IS LOCATED UNDER ENGINE AND SECURED TO FRONT BUMPER. THE FRONT BUMPER WORE THIN THROUGH NORMAL DRIVING CONDITIONS, SPLITTING THE BUMPER IN TWO PIECES ALONG THE LENGTH OF THE BUMPER RELEASING THE GRAVEL PAN AND CREATING AN AIR SCOOP WHICH FLAPS FREELY. I BELIEVE THIS IS A DESIGN FLAW. IT IS POOR ENGINEERING THAT WOULD ALLOW THE PAN TO BE SECUR... Read more
INFINITI
FX35
(2003) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Aug 26, 2004
Incident date: May 19, 2004
THE BRAKES WERE DEFECTIVE. DEALER SERVICED THE BRAKES SEVERAL TIMES, AND THE MANUFACTURER STATED THAT THE PROBLEM WILL CONTINUE TO EXIST BECAUSE THE PARTS BEING PLACED ONTO THE VEHICLE WERE ALSO DEFECTIVE. THERE WAS A CONSTANT SQUEALING EVEN WHEN THE BRAKES WERE NOT APPLIED.*AK
Incident date: Aug 1, 2004
INFORMATION REQUEST REGARDING RECALL 02V146000 WITH THE 2001 INFINITI I30. *MR THE CONSUMER REQUESTED THE NUMBER OF ACCIDENTS CAUSED BY THE MALFUNCTION, THE NUMBER OF OWNERS NOTIFIED, THE NUMBER OF COMPLAINTS, THE NUMBER OF ACCIDENTS, THE AMOUNT OF DEATHS OR INJURIES, AND ANY INFO REGARDING SETTLEMENTS PAID BY INFINITY OR NISSAN. (ALL IN REFERENCE TO THE RECALL) *SC *JB
Incident date: Jan 19, 2004
THE AIR BAG LIGHT ILLUMINATED AND KEPT BLINKING. (NAR) *PH *CB
Incident date: Aug 23, 2004
WHILE SITTING AT A TRAFFIC LIGHT THE ENGINE RACED. THE CONSUMER SHIFTED THE GEAR INTO NEUTRAL AND THE VEHICLE SLOWED DOWN. THE CONSUMER DROVE THE VEHICLE TO THE DEALER, HOWEVER THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *AK *TC *JB
Incident date: Aug 16, 2004
1) TRAVELING AT HIGH SPEEDS 50-60 MPH FOR A CONSIDERABLE TIME FRAME, ONE-TWO HOURS. ON A HIGHWAY WITH STOP LIGHTS-WHEN TRYING TO STOP, MY INFINITI I35 (YR.2002) ACCELERATES WHILE I AM TRYING TO BRAKE. THE CAR LURCHES FOWARD WITH THE ENGINE GOING FROM 1500 RPM TO 7000 RPMS. THE INCIDENT REPEATED ITSELF LATER ON 8/16. WE WERE TRAVELING FROM BALTIMORE TO VIRGINA ON ROUTE 50--GOOD ROAD ACCOMODATING HI... Read more
Incident date: Aug 16, 2004
1) TRAVELING AT HIGH SPEEDS 50-60 MPH FOR A CONSIDERABLE TIME FRAME, ONE-TWO HOURS. ON A HIGHWAY WITH STOP LIGHTS-WHEN TRYING TO STOP, MY INFINITI I35 (YR.2002) ACCELERATES WHILE I AM TRYING TO BRAKE. THE CAR LURCHES FOWARD WITH THE ENGINE GOING FROM 1500 RPM TO 7000 RPMS. THE INCIDENT REPEATED ITSELF LATER ON 8/16. WE WERE TRAVELING FROM BALTIMORE TO VIRGINA ON ROUTE 50--GOOD ROAD ACCOMODATING HI... Read more
INFINITI
I35
(2002) — POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Aug 20, 2004
Incident date: Aug 16, 2004
1) TRAVELING AT HIGH SPEEDS 50-60 MPH FOR A CONSIDERABLE TIME FRAME, ONE-TWO HOURS. ON A HIGHWAY WITH STOP LIGHTS-WHEN TRYING TO STOP, MY INFINITI I35 (YR.2002) ACCELERATES WHILE I AM TRYING TO BRAKE. THE CAR LURCHES FOWARD WITH THE ENGINE GOING FROM 1500 RPM TO 7000 RPMS. THE INCIDENT REPEATED ITSELF LATER ON 8/16. WE WERE TRAVELING FROM BALTIMORE TO VIRGINA ON ROUTE 50--GOOD ROAD ACCOMODATING HI... Read more
Incident date: Aug 16, 2004
1) TRAVELING AT HIGH SPEEDS 50-60 MPH FOR A CONSIDERABLE TIME FRAME, ONE-TWO HOURS. ON A HIGHWAY WITH STOP LIGHTS-WHEN TRYING TO STOP, MY INFINITI I35 (YR.2002) ACCELERATES WHILE I AM TRYING TO BRAKE. THE CAR LURCHES FOWARD WITH THE ENGINE GOING FROM 1500 RPM TO 7000 RPMS. THE INCIDENT REPEATED ITSELF LATER ON 8/16. WE WERE TRAVELING FROM BALTIMORE TO VIRGINA ON ROUTE 50--GOOD ROAD ACCOMODATING HI... Read more
Incident date: Feb 1, 2003
PROBLEMS WITH VEHICLE'S FRONT SEAT.*MR CONSUMER IS REQUESTING REPLACEMENT OR REPURCHASE VEHICLE . *CB
Incident date: Jul 20, 2004
I OWN A 2004 INFINITI G35 COUPE 6MT WITH A PROBLEM WITH A FRONT WHEEL ROTOR. ONE OF THE EIGHT ROTOR SURFACES IS NOT WITH-IN SPEC AS WITH THE OTHER SEVEN SURFACES, AND NEEDS TO BE REPLACED AS PER INFINITI TECHS.I HAVE THE MODEL THAT UTILIZES BREMBO BRAKES AND THE TECH AND INFINITI USA SAID THAT THERE WAS A RECALL FOR THE NON-BREMBO BRAKES AND THAT THE REPAIR WAS MY RESPONSIBILITY SINCE IT WAS A WEA... Read more
Incident date: Jul 6, 2004
SEVERAL FAILURES: 1. FAILURE OF THE BACKUP WARNING SENSORS. 2. FAILURE OF THE SEAT MEMORY SYSTEM. 3. FAILURE OF THE STEERING WHEEL ENTRY/EXIT POSITION FUNCTION. 4. NAVIGATION DISK FAULTS 5. HEAD LINER SQEAZKS AND RATTLES. THE CAR HAS NOW BEEN IN AT THE DEALER FOR THREE WEEKS TO REPAIR THESE PROBLEMS. I HAVE PICKED THE CAR UP ONCE ONLY TO TURN AROUND AND RETURN IT WHEN THE HEADLINER PROBLEMS... Read more
Incident date: Jul 6, 2004
SEVERAL FAILURES: 1. FAILURE OF THE BACKUP WARNING SENSORS. 2. FAILURE OF THE SEAT MEMORY SYSTEM. 3. FAILURE OF THE STEERING WHEEL ENTRY/EXIT POSITION FUNCTION. 4. NAVIGATION DISK FAULTS 5. HEAD LINER SQEAZKS AND RATTLES. THE CAR HAS NOW BEEN IN AT THE DEALER FOR THREE WEEKS TO REPAIR THESE PROBLEMS. I HAVE PICKED THE CAR UP ONCE ONLY TO TURN AROUND AND RETURN IT WHEN THE HEADLINER PROBLEMS... Read more
Incident date: Jul 6, 2004
SEVERAL FAILURES: 1. FAILURE OF THE BACKUP WARNING SENSORS. 2. FAILURE OF THE SEAT MEMORY SYSTEM. 3. FAILURE OF THE STEERING WHEEL ENTRY/EXIT POSITION FUNCTION. 4. NAVIGATION DISK FAULTS 5. HEAD LINER SQEAZKS AND RATTLES. THE CAR HAS NOW BEEN IN AT THE DEALER FOR THREE WEEKS TO REPAIR THESE PROBLEMS. I HAVE PICKED THE CAR UP ONCE ONLY TO TURN AROUND AND RETURN IT WHEN THE HEADLINER PROBLEMS... Read more
Incident date: Jul 31, 2004
RETURNING FROM A VACATION TRIP COMING FROM MISSOURI TO LOUISIANA ON INTERSTATE 10 I NOTICED A VIBRATION IN THE REAR OF MY 2003 INFINITI G35. I THOUGHT THAT I HAD A TIRE THAT WAS GOING FLAT. I EXITED THE INTERSTATE AND DROVE ABOUT 2 MILES AND CHECKED THE TIRES, ALL TIRES WERE INFLATED. I DROVE AND DROPPED OFF A PASSANGER AND MY SON, THE CAR CONTINUED TO VIBRATE. DRIVING SLOWLY (NO MORE THA 25 M... Read more
Incident date: Jul 30, 2004
WHILE DRIVING ON THE HIGHWAY AT 50 MPH CONSUMER'S VEHICLE WAS SIDE SWIPED BY A SEMI-TRAILER ON THE DRIVER'S SIDE. UPON IMPACT, THE VEHICLE CRASHED INTO SAND BAGS AND OTHER CONSTRUCTION MATERIAL ON THE SIDE OF THE HIGHWAY. NONE OF THE FRONTAL AIRBAGS DEPLOYED. *AK *SC
Crash
Incident date: Jan 1, 1901
VEHICLE UNSAFE TO DRIVE AT NIGHT BECAUSE OF THE SHORT RANGE THAT THE NORMAL HEADLIGHTS ILLUMINATE. *PH (NAR) TRANSFERED TO RULEMAKING *CB
Incident date: Nov 3, 2003
PURCHASED NEW INF. M45 WHEN CAR REACHED ABOUT 24000 MILES. I TOOK IT IN TO BE SERVICED. INFINITI SERVICE WAS UNABLE TO REPRODUCE PROBLEM. WOULD CALL ON SEVERAL OCCASIONS INFORMING DEALERSHIP THAT THEIR PRODUCT WAS DEFECTIVE. I FINALLY GOT TONS OF PROBLEMS (PERFORATED LEATHER SEATS HAD MESH COMING, CD CHANGER JAMMED, AC COMPRESSOR BUSTED, BELTS ON THE MOTOR HAD TO BE REPLACED, GLOVE BOX HAD TO B... Read more
Incident date: Nov 3, 2003
PURCHASED NEW INF. M45 WHEN CAR REACHED ABOUT 24000 MILES. I TOOK IT IN TO BE SERVICED. INFINITI SERVICE WAS UNABLE TO REPRODUCE PROBLEM. WOULD CALL ON SEVERAL OCCASIONS INFORMING DEALERSHIP THAT THEIR PRODUCT WAS DEFECTIVE. I FINALLY GOT TONS OF PROBLEMS (PERFORATED LEATHER SEATS HAD MESH COMING, CD CHANGER JAMMED, AC COMPRESSOR BUSTED, BELTS ON THE MOTOR HAD TO BE REPLACED, GLOVE BOX HAD TO B... Read more
INFINITI
M45
(2003) — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
Jul 27, 2004
Incident date: Nov 3, 2003
PURCHASED NEW INF. M45 WHEN CAR REACHED ABOUT 24000 MILES. I TOOK IT IN TO BE SERVICED. INFINITI SERVICE WAS UNABLE TO REPRODUCE PROBLEM. WOULD CALL ON SEVERAL OCCASIONS INFORMING DEALERSHIP THAT THEIR PRODUCT WAS DEFECTIVE. I FINALLY GOT TONS OF PROBLEMS (PERFORATED LEATHER SEATS HAD MESH COMING, CD CHANGER JAMMED, AC COMPRESSOR BUSTED, BELTS ON THE MOTOR HAD TO BE REPLACED, GLOVE BOX HAD TO B... Read more
Incident date: Nov 3, 2003
PURCHASED NEW INF. M45 WHEN CAR REACHED ABOUT 24000 MILES. I TOOK IT IN TO BE SERVICED. INFINITI SERVICE WAS UNABLE TO REPRODUCE PROBLEM. WOULD CALL ON SEVERAL OCCASIONS INFORMING DEALERSHIP THAT THEIR PRODUCT WAS DEFECTIVE. I FINALLY GOT TONS OF PROBLEMS (PERFORATED LEATHER SEATS HAD MESH COMING, CD CHANGER JAMMED, AC COMPRESSOR BUSTED, BELTS ON THE MOTOR HAD TO BE REPLACED, GLOVE BOX HAD TO B... Read more
Incident date: Nov 3, 2003
PURCHASED NEW INF. M45 WHEN CAR REACHED ABOUT 24000 MILES. I TOOK IT IN TO BE SERVICED. INFINITI SERVICE WAS UNABLE TO REPRODUCE PROBLEM. WOULD CALL ON SEVERAL OCCASIONS INFORMING DEALERSHIP THAT THEIR PRODUCT WAS DEFECTIVE. I FINALLY GOT TONS OF PROBLEMS (PERFORATED LEATHER SEATS HAD MESH COMING, CD CHANGER JAMMED, AC COMPRESSOR BUSTED, BELTS ON THE MOTOR HAD TO BE REPLACED, GLOVE BOX HAD TO B... Read more
Incident date: Nov 3, 2003
PURCHASED NEW INF. M45 WHEN CAR REACHED ABOUT 24000 MILES. I TOOK IT IN TO BE SERVICED. INFINITI SERVICE WAS UNABLE TO REPRODUCE PROBLEM. WOULD CALL ON SEVERAL OCCASIONS INFORMING DEALERSHIP THAT THEIR PRODUCT WAS DEFECTIVE. I FINALLY GOT TONS OF PROBLEMS (PERFORATED LEATHER SEATS HAD MESH COMING, CD CHANGER JAMMED, AC COMPRESSOR BUSTED, BELTS ON THE MOTOR HAD TO BE REPLACED, GLOVE BOX HAD TO B... Read more
Incident date: Nov 3, 2003
PURCHASED NEW INF. M45 WHEN CAR REACHED ABOUT 24000 MILES. I TOOK IT IN TO BE SERVICED. INFINITI SERVICE WAS UNABLE TO REPRODUCE PROBLEM. WOULD CALL ON SEVERAL OCCASIONS INFORMING DEALERSHIP THAT THEIR PRODUCT WAS DEFECTIVE. I FINALLY GOT TONS OF PROBLEMS (PERFORATED LEATHER SEATS HAD MESH COMING, CD CHANGER JAMMED, AC COMPRESSOR BUSTED, BELTS ON THE MOTOR HAD TO BE REPLACED, GLOVE BOX HAD TO B... Read more
Incident date: Nov 3, 2003
PURCHASED NEW INF. M45 WHEN CAR REACHED ABOUT 24000 MILES. I TOOK IT IN TO BE SERVICED. INFINITI SERVICE WAS UNABLE TO REPRODUCE PROBLEM. WOULD CALL ON SEVERAL OCCASIONS INFORMING DEALERSHIP THAT THEIR PRODUCT WAS DEFECTIVE. I FINALLY GOT TONS OF PROBLEMS (PERFORATED LEATHER SEATS HAD MESH COMING, CD CHANGER JAMMED, AC COMPRESSOR BUSTED, BELTS ON THE MOTOR HAD TO BE REPLACED, GLOVE BOX HAD TO B... Read more
Incident date: Nov 3, 2003
PURCHASED NEW INF. M45 WHEN CAR REACHED ABOUT 24000 MILES. I TOOK IT IN TO BE SERVICED. INFINITI SERVICE WAS UNABLE TO REPRODUCE PROBLEM. WOULD CALL ON SEVERAL OCCASIONS INFORMING DEALERSHIP THAT THEIR PRODUCT WAS DEFECTIVE. I FINALLY GOT TONS OF PROBLEMS (PERFORATED LEATHER SEATS HAD MESH COMING, CD CHANGER JAMMED, AC COMPRESSOR BUSTED, BELTS ON THE MOTOR HAD TO BE REPLACED, GLOVE BOX HAD TO B... Read more
Incident date: Apr 10, 2004
NISSAN HAS ORDERED A TSB/ RECALL FOR THE 350-Z FOR FRONT END ALIGNMENT PROBLEMS THAT CAUSE PREMATURE TIRE WEAR. I OWN A 2003 INFINITI G-35 COUPE. THE 350-Z AND THE G-35 COUPE SHARE THE SAME PLATFORM AND VIRTUALLY IDENTICAL SUSPENSIONS. MY CAR IS SUFFERING FROM THE SAME ALIGNMENT PROBLEMS, YET NISSAN WILL NOT ACKNOWLEDGE A CONNECTION BETWEEN THE TWO. I AM CONCERNED ABOUT THE POTENTIAL SAFETY ISS... Read more
Incident date: Jul 20, 2004
I'M NOT SURE IF THERE WAS RADIO INTERFERENCE BUT A PROGRAMMED RADIO STATION THAT I WAS LISTENING TO AUTOMATICALLY SKIPPED TO ANOTHER STATION. I'VE NEVER HAD THIS HAPPEN IN ANY OTHER VEHICLES I'VE OWNED. I BELIEVE IT MAY HAVE TO DO WITH THE BOSE 200 WATT AUDIO SYSTEM THE MANUFACTURER INSTALLED IN MY VEHICLE. *LA
Incident date: Jul 1, 2004
PROBLEMS WITH ENGINE REPLACEMENT.*MR THE CONSUMER WANTS TO KNOW WHAT CAN BE DONE ABOUT THE UNETHICAL BEHAVIOR OF A TECHNICIAN. AFTER TWO WEEKS THE CONSUMER WAS TOLD THAT THE VEHICLE WAS READY. ONCE THE CONSUMER PAID FRO THE SERVICES THE TECHNICIAN SAID THAT THE ENGINE WAS NOT GOOD. THE CONSUMER FEELS THE TECHNICIAN DOWN TALK THE ENGINE SINCE HIS ESTABLISHMENT WAS ALSO A USED CAR LOT. *NM
Incident date: Jul 14, 2004
VEHICLE CONSUMES 1 QUART OF MOTOR OIL EVERY 1000 MILES. IT CAUSES CARBON BUILDUP IN THE COMBUSTION CHAMBERS. I WAS TOLD I WOULD HAVE TO PAY TO GET THE CARBON CLEANED PERIODICALLY. VEHICLE HAS 24000 MILES AND IS STILL UNDER WARRANTY. MANUFACTURER SAYS THIS TYPE OF CONSUMPTION IS NORMAL AND DOES NOT WANT TO ANYTHING. SERVICE REP STATED THAT THEY ARE HAVING THE SAME ISSUES WITH ALL MODELS WITH THIS ... Read more
Incident date: Mar 10, 2003
REAR BRAKE HUM AT LOW SPEED, MAINLY WHEN ACCELERATING FROM FULL STOP. BOTH REAR ROTORS REPLACED AND PADS REPLACED, STILL OCCURS. OCCASIONAL GRINDING FROM DRIVER'S REAR BRAKE - MECHANIC CANNOT SOLVE PROBLEM DESPITE FREQUENT BRAKE PART REPLACEMENTS. DEALER CANNOT FIND PROBLEM EITHER. *LA
Incident date: Mar 10, 2003
REAR BRAKE HUM AT LOW SPEED, MAINLY WHEN ACCELERATING FROM FULL STOP. BOTH REAR ROTORS REPLACED AND PADS REPLACED, STILL OCCURS. OCCASIONAL GRINDING FROM DRIVER'S REAR BRAKE - MECHANIC CANNOT SOLVE PROBLEM DESPITE FREQUENT BRAKE PART REPLACEMENTS. DEALER CANNOT FIND PROBLEM EITHER. *LA
Incident date: Mar 10, 2003
REAR BRAKE HUM AT LOW SPEED, MAINLY WHEN ACCELERATING FROM FULL STOP. BOTH REAR ROTORS REPLACED AND PADS REPLACED, STILL OCCURS. OCCASIONAL GRINDING FROM DRIVER'S REAR BRAKE - MECHANIC CANNOT SOLVE PROBLEM DESPITE FREQUENT BRAKE PART REPLACEMENTS. DEALER CANNOT FIND PROBLEM EITHER. *LA
Incident date: Jul 3, 2004
STEERING WHEEL SHAKES WHEN BRAKES ARE APPLIED. TREMENDOUS VIBRATION OCCURS WHEN BRAKES ARE APPLIED. *LA
Incident date: Jul 1, 2004
I STOPPED MY MY 2004 INFINITI G35 SEDAN AT THE END OF MY DRIVEWAY, SET THE PARKING BRAKE, AND GOT OUT OF THE CAR TO RETRIEVE AN ITEM LEFT ON THE GROUND NEXT TO MY MAILBOX. WHEN I WALKED AWAY FROM THE CAR, IT BEGAN ROLLING. THE CAR ROLLED OFF THE SIDE OF MY DRIVEWAY AND INTO THE WOODS, WHERE IT HIT A TREE, CAUSING CONSIDERABLE DAMAGE. INFINITI DENIES ANY RESPONSIBILITY FOR THE DAMAGE, CLAIMING T... Read more
Crash
Incident date: Apr 7, 2004
PROBLEMS WITH PASSENGER SIDE AIR BAG.*MR SINCE THE VEHICLE WAS NEW THE PASSENGER AIR BAG DEACTIVATION INDICATOR LIGHT HAS ILLUMINATED ON THE DASH INTERMITTENTLY. THE REAR LIFT GATE SENSOR WOULD BEEP WHILE DRIVING. THE DEALER WAS ABLE TO DUPLICATE THE PROBLEM BUT COULD NOT OFFER AN IMMEDIATE SOLUTION. THE DRIVER'S SIDE WASHER SPRAYER DID NOT FUNCTION. THE LIQUID BEING SPRAYED OUT OF THE SPRA... Read more
Incident date: Apr 7, 2004
PROBLEMS WITH PASSENGER SIDE AIR BAG.*MR SINCE THE VEHICLE WAS NEW THE PASSENGER AIR BAG DEACTIVATION INDICATOR LIGHT HAS ILLUMINATED ON THE DASH INTERMITTENTLY. THE REAR LIFT GATE SENSOR WOULD BEEP WHILE DRIVING. THE DEALER WAS ABLE TO DUPLICATE THE PROBLEM BUT COULD NOT OFFER AN IMMEDIATE SOLUTION. THE DRIVER'S SIDE WASHER SPRAYER DID NOT FUNCTION. THE LIQUID BEING SPRAYED OUT OF THE SPRA... Read more
Incident date: Apr 7, 2004
PROBLEMS WITH PASSENGER SIDE AIR BAG.*MR SINCE THE VEHICLE WAS NEW THE PASSENGER AIR BAG DEACTIVATION INDICATOR LIGHT HAS ILLUMINATED ON THE DASH INTERMITTENTLY. THE REAR LIFT GATE SENSOR WOULD BEEP WHILE DRIVING. THE DEALER WAS ABLE TO DUPLICATE THE PROBLEM BUT COULD NOT OFFER AN IMMEDIATE SOLUTION. THE DRIVER'S SIDE WASHER SPRAYER DID NOT FUNCTION. THE LIQUID BEING SPRAYED OUT OF THE SPRA... Read more
Incident date: Apr 7, 2004
PROBLEMS WITH PASSENGER SIDE AIR BAG.*MR SINCE THE VEHICLE WAS NEW THE PASSENGER AIR BAG DEACTIVATION INDICATOR LIGHT HAS ILLUMINATED ON THE DASH INTERMITTENTLY. THE REAR LIFT GATE SENSOR WOULD BEEP WHILE DRIVING. THE DEALER WAS ABLE TO DUPLICATE THE PROBLEM BUT COULD NOT OFFER AN IMMEDIATE SOLUTION. THE DRIVER'S SIDE WASHER SPRAYER DID NOT FUNCTION. THE LIQUID BEING SPRAYED OUT OF THE SPRA... Read more
Incident date: May 17, 2004
AIR BAG WARNING LIGHT FLASHED, INDICATING A FAILURE IN THE AIR BAGS. VEHICLE WAS TAKEN TO THE DEALERSHIP, WHO INDICATED THAT THE AIR BAG SENSOR WAS BAD, AND NEEDED TO BE REPLACED. THE VEHICLE HAD NEVER BEEN IN AN ACCIDENT.*AK THE DEALER WOULD NOT PERFORM THE REPAIRS UNDER WARRANTY. THE CONSUMER PAID $600 TO CORRECT THE PROBLEM AND IS REQUESTING REIMBURSEMENT FROM THE MANUFACTURER. *NM
Incident date: Jun 21, 2004
PASSENGER'S AIR BAG TURNS OFF INTERMITTENTLY WHEN CONSUMER'S SPOUSE SITS IN THE PASSENGER SEAT. THE SPOUSE IS 5'7' IN HEIGHT, AND WEIGHS 120 LBS. THE SENSORS ARE DEFECTIVE. HOWEVER, THE MANUFACTURER IS TELLING THE OWNER THERE IS NOTHING THEY CAN DO. *AK
Incident date: Sep 1, 2002
FRONT BRAKE ROTORS WARPED AFTER 18-20,000 MILES. ROTORS CUT ONCE. NEXT TIME ROTORS REPLACED . 3RD TIME ROTORS CUT AND NEW PADS GIVEN. 4TH TIME ROTORS AND PADS REPLACED. ALL DONE AT NO COST TO ME UNDER WARRANTY AND LAST TIME AS COURTESY BY INFINITI. OBVIOUSLY A PROBLEM WITH THE QUALITY OF THE ROTORS. SHOULD BE RECALLED AND WARRANTED FOR 100,000 MILES. *JB
Incident date: May 25, 2004
WHILE DRIVING AT ANY SPEED AND TURNING CORNERS VEHICLE FELT LIKE IT WOULD FLIP OVER. A MECHANIC DETERMINED THAT THE HEATER CORE NEEDED TO BE REPLACED. ALSO, CONSUMER WAS HAVING PROBLEMS WITH THE TRANSMISSION SLIPPING. *AK
Incident date: May 25, 2004
WHILE DRIVING AT ANY SPEED AND TURNING CORNERS VEHICLE FELT LIKE IT WOULD FLIP OVER. A MECHANIC DETERMINED THAT THE HEATER CORE NEEDED TO BE REPLACED. ALSO, CONSUMER WAS HAVING PROBLEMS WITH THE TRANSMISSION SLIPPING. *AK