Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: May 1, 2006
CONSUMER COMPLAINT CONCERNING THE 2004 FX35 ALARM SYSTEM. *TS THE CONSUMER WAS INFORMED THAT THE WINDOWS IN HER TRUCK WERE ROLLED DOWN. WHEN THE CONSUMER WENT TO THE TRUCK SHE NOTICED THAT THE DOOR LOCK WAS BROKEN AND THE INSIDE OF THE VEHICLE WAS RANSACKED. SEVERAL ITEMS IN THE VEHICLE WAS STOLEN. THE VEHICLE HAS AN ELECTRONIC MECHANISM THAT WHEN THE DOOR LOCKS ARE TAMPERED WITH ALLOWS THE F... Read more
Incident date: May 2, 2006
MY 2004 G35X SEDAN HAS 28K MILES ON IT AND I'M ON MY 3RD SET OF BRAKES. (90% OF MY DRIVING IS HIGHWAY WITH LITTLE BRAKING). THE DEALER ADVISED ME INFINITY KNOWS ABOUT THE PROBLEM AND EXTENDED THE WARRANTY TO 36K MILES AND THAT'S ALL THEY WOULD DO. AFTER JUST 100 MILES OF DRIVING WITH NEW PADS THE WHEELS ARE BLACKENED WITH BRAKE DUST. MY LAST SET OF FRONT PADS LASTED ONLY 10K MILES. *JB
Incident date: May 2, 2006
MY 2004 G35X SEDAN HAS 28K MILES ON IT AND I'M ON MY 3RD SET OF BRAKES. (90% OF MY DRIVING IS HIGHWAY WITH LITTLE BRAKING). THE DEALER ADVISED ME INFINITY KNOWS ABOUT THE PROBLEM AND EXTENDED THE WARRANTY TO 36K MILES AND THAT'S ALL THEY WOULD DO. AFTER JUST 100 MILES OF DRIVING WITH NEW PADS THE WHEELS ARE BLACKENED WITH BRAKE DUST. MY LAST SET OF FRONT PADS LASTED ONLY 10K MILES. *JB
Incident date: May 8, 2006
DT*: THE CONTACT STATED THE VEHICLE LOST POWER AND STALLED AT HIGHWAY SPEEDS OF 55 MPH WITHOUT WARNING ON TWO OCCASIONS. AFTER BOTH INCIDENTS THE VEHICLE WAS DRIVEN AWAY FROM THE SIGHT SLOWLY AND TAKEN TO A SERVICE DEALER. AFTER THE FIRST INCIDENT THE DEALERSHIP REPLACED THE THROTTLE BODY. WHEN THE VEHICLE WAS RETURNED TO THE DEALER AFTER THE SECOND OCCURRENCE, THE DEALER WAS ABLE TO DUPLICATE TH... Read more
Incident date: May 8, 2006
DT*: THE CONTACT STATED THE VEHICLE LOST POWER AND STALLED AT HIGHWAY SPEEDS OF 55 MPH WITHOUT WARNING ON TWO OCCASIONS. AFTER BOTH INCIDENTS THE VEHICLE WAS DRIVEN AWAY FROM THE SIGHT SLOWLY AND TAKEN TO A SERVICE DEALER. AFTER THE FIRST INCIDENT THE DEALERSHIP REPLACED THE THROTTLE BODY. WHEN THE VEHICLE WAS RETURNED TO THE DEALER AFTER THE SECOND OCCURRENCE, THE DEALER WAS ABLE TO DUPLICATE TH... Read more
Incident date: Jul 1, 2005
AIR BAG LIGHT BEGAN TO FLASH AND CONTINUES TO DO SO. I HAVE NOT INVESTIGATED THE CAUSE OF THE PROBLEM AS OF YET, BUT DECIDED TO INCLUDE MY EXPERIENCE AFTER READING THE ENTRY FROM EARLY APRIL, 2006. *JB
Incident date: Apr 30, 2006
AFTER DRIVING ABOUT 20 MINUTES, THE INTELLIGENT CRUISE CONTROL STARTS TO MALFUNCTION. IT FIRST WILL SHUT ITSELF OFF RANDOMLY. FROM THERE IT GETS WORSE, REACTIVATING THE CRUISE CONTROL CAUSES THE CAR TO SOMETIMES "SEE" CARS THAT ARE NOT THERE AND APPLIES BRAKES TO STOP THE VEHICLE ON THE FREEWAY, OR EVEN WORSE (AND MORE OFTEN) DOES NOT "SEE" CARS THAT ARE THERE AND CONTINUES TO DRIVE ON A COLLISI... Read more
Incident date: Aug 26, 2004
I PURCHASED AN INFINITI QX56 IN MAY 2004 HAD BRAKES PROBLEMS AFTER ONLY 3,000 MILES BROUGHT VEHICLE TO DEALER IN AUGUST 2004 THEY REPLACED THE ROTORS AND CALIPERS. HAD THE SAME PROBLEM AGAIN IN DECEMBER 2004 AT 6,700 MILES, DEALER AGAIN REPLACED ROTORS. AGAIN IN MAY 2005 AT 10,321 MILES BROUGHT THE VEHICLE BACK TO THE DEALER THEY AGAIN REPLACED THE ROTORS AND BREAK PADS, I WAS TOLD THAT THERE WAS... Read more
Incident date: Apr 14, 2006
DT*: THE CONTACT STATED A RECALL LETTER, #05V555000 WAS RECEIVED CONCERNING THE FUEL SYSTEM: GASOLINE. THERE IS NOT A LOCAL INFINITI DEALERSHIP SO A NISSAN DEALER WAS ALERTED HOWEVER THEY WOULD NOT PERFORM THE NECESSARY REPAIRS. THE VEHICLE HAS NOT HAD THE PROBLEMS ASSOCIATED WITH THE RECALL. THE MANUFACTURER WAS ALERTED. UPDATED 5/2/2006 - THE CONSUMER FEELS THAT SHE SHOULD NOT HAVE TO DRIV... Read more
Incident date: Mar 27, 2006
THE AIR BAG LIGHT OF MY 1998 INFINITY I-30 BEGAN FLASHING FOR NO APPARENT REASON. I NOTED TWO TSB CONCERNING A MANUFACTURER DEFECT RELATED TO THE SEAT HARNESS TRIGGERING THE AIR BAG LIGHT IN 1998/1999. I PROVIDED THE TSB TO MY LOCAL INFINITY DEALER IN ELK GROVE, CA WHO CHARGED ME $110 DIAGNOSTIC CHARGE TO TELL ME WHAT I ALREADY KNEW ABOUT THE DEFECT. TO REPAIR THE AIR BAG SYSTEM, IT WILL COST O... Read more
Incident date: Mar 27, 2006
THE AIR BAG LIGHT OF MY 1998 INFINITY I-30 BEGAN FLASHING FOR NO APPARENT REASON. I NOTED TWO TSB CONCERNING A MANUFACTURER DEFECT RELATED TO THE SEAT HARNESS TRIGGERING THE AIR BAG LIGHT IN 1998/1999. I PROVIDED THE TSB TO MY LOCAL INFINITY DEALER IN ELK GROVE, CA WHO CHARGED ME $110 DIAGNOSTIC CHARGE TO TELL ME WHAT I ALREADY KNEW ABOUT THE DEFECT. TO REPAIR THE AIR BAG SYSTEM, IT WILL COST O... Read more
Incident date: Mar 31, 2006
2004 INFINITI G35 COUPE (LASER RED)- HUNDREDS ON SAND/STONE/ROCK CHIPS ON HOOD, BUMPER, FRONT FENDERS, ROOF, AND FRONT OF REAR WHEEL-WELLS. THE VEHICLE HAS LESS THAN 15,000 MILES ON IT AND IT RARELY DRIVEN ON THE HIGHWAY. TWO DEALERSHIPS INSPECTED VEHICLE AND DECLINED TO HELP. SUB-PAR PAINT TO SAY THE LEAST! *NM
Incident date: Mar 25, 2006
SINCE PURCHASING THE CAR IN DECEMBER 2004, I HAVE EXPERIENCED THREE INSTANCES WHERE, WHILE COMING TO A STOP AT AN INTERSECTION, THE CAR SEEMED TO ACCELERATE ON ITS OWN WITH MY FOOT OFF THE ACCELERATOR PEDAL AND THE BRAKE PEDAL DEPRESSED; TO STOP THE FORWARD MOTION OF THE CAR, IT WAS NECESSARY TO SHIFT THE TRANSMISSION INTO NEUTRAL. AFTER SHIFTING BACK AND FORTH BETWEEN NEUTRAL AND DRIVE SEVERAL T... Read more
Incident date: Jan 1, 1901
1999 INFINITI I30 HOOD SHOCKS FAILED ALMOST SLAMMING ON CONSUMER FINGERS. *TS THE CONSUMER CONTACTED THE MANUFACTURER AND ASKED THEM TO SEND A REPLACEMENT HOOD SHOCK. THE MANUFACTURER REFUSED TO HONOR THE CONSUMERS REQUEST BECAUSE THE HOOD SHOCK ON THE CONSUMER'S VEHICLE WAS NOT RECALLED. *NM
Incident date: Mar 23, 2006
I WAS DRIVING A 2006 INFINITI M45. I WAS PULLING INTO A PARKING PLACE. I HAD MY FOOT ON THE BRAKE. THE CAR WAS SLOWING TO A STOP AND HAD STOPPED FORWARD MOTION. I WAS GETTING READY TO STOP THE ENGINE. SUDDENLY WITH MY FOOT STILL ON THE BRAKE THE VEHICLE SURGED FORWARD, JUMPED THE CONCRETE PARKING BARRACDE AND THEN PROCEEDED OVER THE CURB, DOWN A 3 FOOT DROP CRASHING INTO THE GROUND AND THEN HITTIN... Read more
Crash
Incident date: Mar 23, 2006
SUBJECT:NEW INFINITY 35 BRAKE LIGHT DEAR SIR: I FOLLOWED A NEW MODEL OF INFINITY-35 ON THE OFF RAMP OF NORTH BOUND 101 FREEWAY AT WOODSIDE EXIT AT REDWOOD CITY, CA AROUND 8:10 PM TONIGHT. WHILE WE WERE APPROACHING THE TRAFFIC LIGHT OF THE EXIT, THE TAIL LIGHT OF CAR IN FRONT BRIGHTEN UP SO INTENSE THAT ALMOST BLIND MY EYE. IT ALMOST CAUSED AN ACCIDENT TO ME SINCE I WAS NOT ABLE SEE THE ROAD F... Read more
Incident date: Mar 17, 2006
BRAKES FAILED ON INFINITY G35 AND RESULTED IN AN AUTOMOBILE ACCIDENT WHERE INFINITY HIT ANOTHER CAR. *NM
Crash
2 injured
Incident date: Mar 17, 2006
BRAKES FAILED ON INFINITY G35 AND RESULTED IN AN AUTOMOBILE ACCIDENT WHERE INFINITY HIT ANOTHER CAR. *NM
Crash
2 injured
Incident date: Jan 20, 2006
ONCE OUR CAR PASSED 70,000 MILES WE BEGAN TO HAVE VARIOUS PROBLEMS. FIRST WE HAD TO GET A NEW TRANSMISSION, WHICH WAS FOLLOWED BY FIXING THE INTAKE AND UPPER VACUUM. NOW THERE MIGHT BE A CRACK IN THE VACUUM WHICH IS CAUSING THE VEHICLE TO NOT OPERATE PROPERLY. *NM
Incident date: Jun 27, 2002
CONSUMER INFINITI CHECK ENGINE LIGHT ILLUMINATED MECHANIC DETERMINED THERE WAS EXCESSIVE HIGH VOLTAGE. *TS THE COILS WERE DEFECTIVE WHICH WERE AFFECTING THE IGNITION- SIGNAL WHICH WAS CAUSING THE HIGH VOLTAGE.*JB
Incident date: Feb 15, 2006
UNEXPLAINABLE/UNEXPECTED REVVING OF MY ENGINE OCCURRED AT A STOP LIGHT WHILE MY FOOT WAS ON THE BRAKE. THE ENGINE REVVED UP 5K RPM. NO APPARENT REASON FOR THIS TO OCCUR. NORMAL ROUTE TAKEN FROM WORK INVOLVES STOP AND GO TRAFFIC WITH MULTIPLE STOP LIGHTS. ABOUT 5 MILES INTO JOURNEY HOME, ENGINE REVVED AT THE LIGHT. AVERTED DAMAGE BY PLACING VEHICLE IN PARK AND TURNING IGNITION OFF. CAR HA... Read more
Incident date: Feb 24, 2006
DT*: THE CONTACT STATED THERE IS A LOUD RUBBING NOISE FROM THE FRONT END, WHICH CAN BE HEARD ABOVE THE RADIO. THE DEALERSHIP DETERMINED THE NOISE WAS A CUPPING ON THE INSIDE OF THE TIRES, THIS IS CAUSED BY THE VEHICLE. THE TIRES NEED TO BE REPLACED EVERY 10,000 MILES. ALSO, THE CLUTCH WAS GRINDING, BUT THE DEALERSHIP REFUSES TO LOOK AT THIS.
Incident date: Feb 24, 2006
DT*: THE CONTACT STATED THERE IS A LOUD RUBBING NOISE FROM THE FRONT END, WHICH CAN BE HEARD ABOVE THE RADIO. THE DEALERSHIP DETERMINED THE NOISE WAS A CUPPING ON THE INSIDE OF THE TIRES, THIS IS CAUSED BY THE VEHICLE. THE TIRES NEED TO BE REPLACED EVERY 10,000 MILES. ALSO, THE CLUTCH WAS GRINDING, BUT THE DEALERSHIP REFUSES TO LOOK AT THIS.
Incident date: Jan 6, 2006
DT*: THE CONTACT STATED WHILE APPLYING THE BRAKES THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE SUDDEN ACCELERATION CAUSED THE VEHICLE TO CRASH INTO A CONCRETE WALL, CAUSING A MINOR KNEE INJURY. THE VEHICLE WAS TOWED TO THE DEALERSHIP AS A PRECAUTION. UPON INSPECTION THE DEALERSHIP WAS UNABLE TO DUPLICATE THE PROBLEM. THE PROBLEM OCCURRED ON MULTIPLE OCCASIONS AND WAS INSPECTED EACH T... Read more
Crash
1 injured
Incident date: Feb 13, 2006
DT*: THE CONTACT STATED THE VEHICLE WAS BURGLARIZED. WHEN THE DOOR LOCKS WERE FORCED OPEN THE WINDOWS CAME DOWN AUTOMATICALLY. THIS ALLOWED EASY ACCESS TO THE VEHICLE. THE DEALER AND MANUFACTURER WERE ALERTED.
Incident date: Feb 4, 2006
FUEL GAUGE DOES NOT READ FULL WHEN FILLED WITH GAS AT THE FUELING STATION. MY UNDERSTANDING IS THE FUEL SENDING UNITS NEED REPLACING. *NM
Incident date: Feb 6, 2006
I PURCHASED A 2005 INFINITI FX35, ON OCTOBER 2004 FROM MILLER INFINITI IN THE CITY OF VAN NUYS, CA AND EVER SINCE THE BRAKES ON THIS VEHICLE HAVE BEEN SQUEAKING, 3 MONTHS AFTER I BOUGHT THIS VEHICLE, I CALLED MILLER INFINITI (SOMEBODY IN THE SERVICE DEPARTMENT) WAS AWARE OF SUCH ISSUE FOR THIS VEHICLE, AND HE'S ONLY SUGGESTION WAS "QUOTE ON QUOTE" TO DRIVE THE VEHICLE REALLY FAST IN REVERSE THAN ... Read more
Incident date: Feb 6, 2006
I JUST BOUGHT A BRAND NEW 2006 INFINITI M35 ON OCTOBER OF 2005 FROM MILLER IFINITI IN THE CITY OF VAN NUYS CA. I BARELY HAVE 3 MONTHS WITH THIS CAR AND THE BRAKES ARE ALREADY SQUEAKING. I CALLED THE SERVICE DEPARTMENT AND SPOKE TO CARL MILLER (MANAGER OF THE SERVICE DEPARTMENT) AND ADVISED IN DETAIL OF THE "SQUEAKING PROBLEM OF MY VEHICLE" HE LITERALLY TOLD ME "QUOTE ON QUOTE" TO GET ON THE FREEWA... Read more
Incident date: Jun 27, 2002
SUBJECT* SES COVER-UP BY INFINITI? COMMENTS* CUST STATES THE SERVICE ENGINE SOON WARNING LIGHT IS ILLUMINATED 1 THE PROBLEM ORIGINATED ON JUNE 27, 2002 16,068-ODO-MILEAGE ACTIONS TAKEN WORK ORDERED WARRANTY ACTIVE P0140 REAR O2 SENSOR HAS EXCESSIVE HIGH VOLTAGE AFTER FURTHER RESEARCH I GAINED KNOWLEDGE OF AN INFINITI SEPTEMBER 6, 2001 SERVICE BULLETIN CLASSIFICATION EC01 024 REFERENCE ITB... Read more
Incident date: Jan 8, 2006
1)DRIVER BRAKED TO AVOID CRASH DEBRIS IN ROAD 2)DRIVER BEHIND AUTO REAR-ENDED THE CAR IN WHICH I WAS A PASSENGER AND BOTH THE DRIVER AND PASSENGER SEAT WERE FULLY RECLINED AS A RESULT OF REAR-END IMPACT. *JB
Crash
1 injured
Incident date: Jun 27, 2002
VEHICLE INVOLVED: 2000 I30 INFINITI/PURCHASED "BAND-NEW"!!! 1. "SES-ILLUMINATION" PROBLEM ORIGINATED ON JUNE 27, 2002-THROUGH. WHILE UNDER "WARRANTY"/ W ONLY "16,068", -ODO-MILEAGE! ACTIONS TAKEN ; WORK-ORDER# 10595, LIGHT OFF/ COST $89.00/ COVERED UNDER WARRANTY: {P0140-REAR O2 SENSOR HAS "EXCESSIVE HIGH VOLTAGE}. HOW LONG WAS THIS OCCURRING, 2. SYSTEM ENGINE/DATE: ... Read more
Incident date: Jun 27, 2002
VEHICLE INVOLVED: 2000 I30 INFINITI/PURCHASED "BAND-NEW"!!! 1. "SES-ILLUMINATION" PROBLEM ORIGINATED ON JUNE 27, 2002-THROUGH. WHILE UNDER "WARRANTY"/ W ONLY "16,068", -ODO-MILEAGE! ACTIONS TAKEN ; WORK-ORDER# 10595, LIGHT OFF/ COST $89.00/ COVERED UNDER WARRANTY: {P0140-REAR O2 SENSOR HAS "EXCESSIVE HIGH VOLTAGE}. HOW LONG WAS THIS OCCURRING, 2. SYSTEM ENGINE/DATE: ... Read more
Incident date: Jan 30, 2006
DT*: THE CONTACT STATED WHILE AT A STOP, THE VEHICLE ACCELERATES. THIS OCCURS WITH THE BRAKE PEDAL DEPRESSED. THE COMPUTER DOES NOT STORE ANY CODES AND THE DEALERSHIP IS UNABLE TO DETERMINE THE PROBLEM. UPDATED 2/13/2006 - *NM
Incident date: Jan 1, 2006
DT*: THE CONTACT STATED THE MUD FLAPS ON ALL FOUR TIRES CAUSE SNOW AND ICE TO BUILD UP BETWEEN THE WHEEL WELLS AND THE TIRES. DUE TO THE ICY BUILD UP THE STEERING IS DIFFICULT TO CONTROL. THE DEALERSHIP DETERMINED THE BUILD UP OCCURS ON ALL VEHICLES WITH THAT TYPE OF MUD FLAPS.
Incident date: Jan 1, 2006
DT*: THE CONTACT STATED THE MUD FLAPS ON ALL FOUR TIRES CAUSE SNOW AND ICE TO BUILD UP BETWEEN THE WHEEL WELLS AND THE TIRES. THIS CAUSES THE STEERING AND CONTROL TO BE DIFFICULT. THE BUILD UP CAUSED THE VEHICLE TO SLIDE ON SNOW AND ICY ROADS. THE DEALERSHIP DETERMINED THE BUILD UP OCCURS ON ALL VEHICLES WITH THAT TYPE OF MUD FLAPS.
Incident date: Jan 1, 1901
2004 INFINITI G35 FRONT AND REAR BRAKE ROTORS WERE WARPED WITH LESS THAN 11,500 MILES. *TS *NM
Incident date: May 22, 2005
1997 INFINITY QX4 LOST LEFT FRONT WHEEL. *TS ONE OF THE LUG STUDS SNAPPED OFF.*JB
Incident date: May 22, 2005
1997 INFINITY QX4 LOST LEFT FRONT WHEEL. *TS ONE OF THE LUG STUDS SNAPPED OFF.*JB
Incident date: Sep 18, 2005
WHILE DRIVING AT APPROXIMATELY 45 MPH UNDER CLEAR DRIVING CONDITIONS AND TOWING A TRAVEL TRAILER, INFINITI QX-56 HAD AN EXTENSIVE ELECTRICAL FIRE IN FRONT, INTERIOR CONSOLE, WHICH CAUSED MAJOR/EXTENSIVE DAMAGE TO VEHICLE. IF NOT EXTINGUISHED WITH A FIRE EXTINGUISHER, IT WOULD HAVE CAUSED MAJOR INJURY OR DEATH TO THE OCCUPANTS AND TOTALED THE VEHICLE. INFINITI REPLACED ALL OF THE DEFECTIVE COMPON... Read more
Fire
Incident date: Dec 1, 2005
1999 INFINITY Q-45 WHEELS HAVE A CASTING DEFECT THAT DEVELOPS CRACKS WHEN THE VEHICLE IS DRIVEN. *TS THE WHEELS ARE THE SAME AS THE 2000 Q45 WHICH WAS RECALLED (03V-098). THE CONSUMER CONTACTED THE MANUFACTURER BUT SINCE THE VEHICLE WAS OVER 100000 MILES THEY REFUSED TO PROVIDE ASSISTANCE. *NM
Incident date: Jan 1, 2005
2004 FX35- BLACK SMOKE COMES FROM THE EXHAUST PIPES WHEN THE CAR IS STARTED FOR THE FIRST TIME EACH DAY. I HAVE SHOWN THE DEALERSHIP VIDEO OF THIS AND YET THEY STILL ARE RELUCTANT TO ADMIT THERE IS A PROBLEM. MY GAS MILEAGE IS FAR LESS THAT THE EPA ESTIMATES. THE TRANSFER CASE HAS ALSO BEEN REPLACED TWICE IN ONE YEAR. *NM
Incident date: Jan 1, 2005
2004 FX35- BLACK SMOKE COMES FROM THE EXHAUST PIPES WHEN THE CAR IS STARTED FOR THE FIRST TIME EACH DAY. I HAVE SHOWN THE DEALERSHIP VIDEO OF THIS AND YET THEY STILL ARE RELUCTANT TO ADMIT THERE IS A PROBLEM. MY GAS MILEAGE IS FAR LESS THAT THE EPA ESTIMATES. THE TRANSFER CASE HAS ALSO BEEN REPLACED TWICE IN ONE YEAR. *NM
Incident date: Jan 1, 2005
2004 FX35- BLACK SMOKE COMES FROM THE EXHAUST PIPES WHEN THE CAR IS STARTED FOR THE FIRST TIME EACH DAY. I HAVE SHOWN THE DEALERSHIP VIDEO OF THIS AND YET THEY STILL ARE RELUCTANT TO ADMIT THERE IS A PROBLEM. MY GAS MILEAGE IS FAR LESS THAT THE EPA ESTIMATES. THE TRANSFER CASE HAS ALSO BEEN REPLACED TWICE IN ONE YEAR. *NM
Incident date: Jan 1, 2005
2004 FX35- BLACK SMOKE COMES FROM THE EXHAUST PIPES WHEN THE CAR IS STARTED FOR THE FIRST TIME EACH DAY. I HAVE SHOWN THE DEALERSHIP VIDEO OF THIS AND YET THEY STILL ARE RELUCTANT TO ADMIT THERE IS A PROBLEM. MY GAS MILEAGE IS FAR LESS THAT THE EPA ESTIMATES. THE TRANSFER CASE HAS ALSO BEEN REPLACED TWICE IN ONE YEAR. *NM
Incident date: Apr 10, 2005
1999 INFINITY QX4 LEFT REAR WHEEL SEPARATED FROM VEHICLE. *TS THE VEHICLE'S LEFT REAR QUARTER PANEL WAS SCUFFED AND THE LEFT REAR TIRE/RIM WAS DAMAGED (OHIO TRAFFIC CRASH REPORT). *NM THE TIRES HAD BEEN ROTATED 30 DAYS PRIOR TO THE INCIDENT. THE DEALER ACCEPTED RESPONSIBILITY FOR THE INCIDENT WHEN THEY SAW PICTURES OF THE DAMAGED AREA. THE VEHICLE WAS REPAIRED AT NO CHARGE. *NM
Incident date: Oct 28, 2004
THERE HAVE BEEN SEVERAL ATTEMPTS ABOUT SIX OR SEVEN TO REPAIR, STRAIGHTEN ALIGN THIS CAR TO NO AVAIL. THIS AND OTHERS IF LEFT UNREPAIRED WILL BE CAUSING A LOT OF ACCIDENTS. *NM
Incident date: Dec 19, 2005
2000 INFINITI I30 SERVICE ENGINE SOON CAME ON. DEALER DIAGNOSED AND CONCLUDED THAT THE IGNITION COILS WENT BAD AND NEED TO REPLACE ALL 6 OF THEM. THE CAR HAD ONLY 31753 MILES ON IT. CONSIDERING THE LOW MILEAGE, IT IS TOO EARLY FOR THE COILS TO GO BAD. DEALER SAID IT IS NOT COVERED UNDER WARRANTY (FEDERAL EMISSIONS WARRANTY WAS STILL VALID) AND HAD TO PAY 1000 DOLLARS FOR THE JOB. *JB
Incident date: Dec 19, 2005
2000 INFINITI I30 SERVICE ENGINE SOON CAME ON. DEALER DIAGNOSED AND CONCLUDED THAT THE IGNITION COILS WENT BAD AND NEED TO REPLACE ALL 6 OF THEM. THE CAR HAD ONLY 31753 MILES ON IT. CONSIDERING THE LOW MILEAGE, IT IS TOO EARLY FOR THE COILS TO GO BAD. DEALER SAID IT IS NOT COVERED UNDER WARRANTY (FEDERAL EMISSIONS WARRANTY WAS STILL VALID) AND HAD TO PAY 1000 DOLLARS FOR THE JOB. *JB
Incident date: Oct 15, 2005
THE G35 COUPE IS EXPERIENCING WHAT SEEMS TO BE TIRE FEATHERING. I STARTED HEARING LOUD GROWLING SOUNDS COMING FROM THE TIRES, IT STARTED AT 11,500 MILES AND HAS GOTTEN MUCH MUCH WORSE AT 13,000 MILES. INFINITI CONSUMER AFFAIRS SAID...AND I QUOTE "THERE IS NOTHING WE CAN DO FOR YOU," SINCE THERE IS NO RECALL ON THE CAR. THE DEALERSHIPS ARE TELLING ME THAT THIS IS NORMAL SINCE IT'S A SPORTS CAR, ... Read more
Incident date: Nov 1, 2005
CONSUMER COMPLAINT REGARDING FALSE ADVERTISEMENT. CONSUMER WAS TOLD INFINITY GETS 17 MPG AND ONLY GETS 8 MPG. *TS *JB