Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jan 1, 2004
FROM THE SECOND YEAR AFTER PURCHASE OF AUTO, THE HEADLIGHT OUTER PLASTIC COVER HAS BECOME WHITISH AND OPAQUE, LIMITING THE LIGHT OUTPUT OF HEADLIGHT AND REDUCING ROAD ILLUMINATION, THUS PROVIDING LIMITED ROAD ILLUMINATION AL NIGHT. *TR
Incident date: Aug 19, 2007
TL*THE CONTACT OWNS A 2007 INFINITI M35. WHEN THE CONTACT PUSHED THE ON/OFF BUTTON UNDER THE STEERING WHEEL TO TURN OFF THE VEHICLE, IT WENT IN REVERSE AT APPROXIMATELY 10 MPH. THE CONTACT SUSTAINED MINOR KNEE INJURIES. THE VEHICLE STOPPED ONCE IT HIT A PILLAR. THE CURRENT AND FAILURE MILEAGES WERE 3,196. UPDATED 03-07-08 *BF THE CONSUMER ALSO STATED THE AIRBAGS DIDN'T DEPLOY. THE CONSUMER ... Read more
Crash
1 injured
Incident date: Aug 19, 2007
TL*THE CONTACT OWNS A 2007 INFINITI M35. WHEN THE CONTACT PUSHED THE ON/OFF BUTTON UNDER THE STEERING WHEEL TO TURN OFF THE VEHICLE, IT WENT IN REVERSE AT APPROXIMATELY 10 MPH. THE CONTACT SUSTAINED MINOR KNEE INJURIES. THE VEHICLE STOPPED ONCE IT HIT A PILLAR. THE CURRENT AND FAILURE MILEAGES WERE 3,196. UPDATED 03-07-08 *BF THE CONSUMER ALSO STATED THE AIRBAGS DIDN'T DEPLOY. THE CONSUMER ... Read more
Crash
1 injured
Incident date: Aug 19, 2007
TL*THE CONTACT OWNS A 2007 INFINITI M35. WHEN THE CONTACT PUSHED THE ON/OFF BUTTON UNDER THE STEERING WHEEL TO TURN OFF THE VEHICLE, IT WENT IN REVERSE AT APPROXIMATELY 10 MPH. THE CONTACT SUSTAINED MINOR KNEE INJURIES. THE VEHICLE STOPPED ONCE IT HIT A PILLAR. THE CURRENT AND FAILURE MILEAGES WERE 3,196. UPDATED 03-07-08 *BF THE CONSUMER ALSO STATED THE AIRBAGS DIDN'T DEPLOY. THE CONSUMER ... Read more
Crash
1 injured
Incident date: Aug 19, 2007
TL*THE CONTACT OWNS A 2007 INFINITI M35. WHEN THE CONTACT PUSHED THE ON/OFF BUTTON UNDER THE STEERING WHEEL TO TURN OFF THE VEHICLE, IT WENT IN REVERSE AT APPROXIMATELY 10 MPH. THE CONTACT SUSTAINED MINOR KNEE INJURIES. THE VEHICLE STOPPED ONCE IT HIT A PILLAR. THE CURRENT AND FAILURE MILEAGES WERE 3,196. UPDATED 03-07-08 *BF THE CONSUMER ALSO STATED THE AIRBAGS DIDN'T DEPLOY. THE CONSUMER ... Read more
Crash
1 injured
Incident date: Jul 10, 2006
I HAVE A 1997 INFINITY QX-4 AND WHEN I DRIVE MY CAR THE CAR WOBBLE TO THE STATE WHERE I FEEL LIKE THE CAR IS GOING TO FLIP OVER. I CHANGED THE SHOCKS, STRUTS, SUSPENSION LINKS, BALANCED THE TIRE, ALIGNMENT, ETC AND CAN'T GET RID OF THE WOBBLE. I NOTICED THERE ARE A LOT OF SIMILAR COMPLAINTS IN WEBSITES. THIS IS A DANGEROUS SITUATION. *JB
Incident date: Apr 7, 2007
MY 2000 INFINITY Q-45 WITH 37,000 MILES OF USAGE SUDDENLY AND WITHOUT WARNING COMPLETELY LOCKED UP WHILE UNDER POWER IN THE OUTSIDE LANE WHILE ON A BUSY SIX LANE STREET AND WOULD NOT MOVE. THE VEHICLE WE LATER LEARNED BY THE DEALER HAD SUFFERED A REAR WHEEL BRAKE AND AXLE COMPLETE BREAKDOWN AND FAILURE. THE DEALER SERVICE DEPARTMENT SAID THAT WE MUST HAVE DRIVEN THE CAR WITH THE EMERGENCY BRAKE E... Read more
Incident date: Aug 13, 2007
I'VE OWNED MY VEHICLE FOR JUST A LITTLE OVER TWO MONTHS AND I REGRET MY CHOICE. THE DRIVER WINDOW ACTS UP. I'VE BEEN HAVING PROBLEMS WITH THE WINDOW FOR ABOUT A MONTH NOW. I GOES UP EXTREMELY SLOW! THE AUTO BUTTON DOESN'T WORK. JUST TODAY I LOWERED MY WINDOW ALL THE WAY DOWN AND IT WOULDN'T GO UP. I HAD TO USE MY HANDS TO PRY IT UP. THIS WILL BE THE SECOND TIME I TAKE MY VEHICLE BACK TO THE DEALER... Read more
Incident date: Aug 8, 2007
I WANT TO REPORT THAT NISSAN/INFINITI HAS A MAJOR DEFECT WITH THE ENGINES BEING USED IN THE INFINITI G35 AND NISSAN 350Z CARS. THE DEFECTS ARE CAUSING ENGINES TO BLOW DUE TO LOW OIL CAPACITY. THIS IS A MAJOR SAFETY THREAT TO THE OWNERS OF THE CARS AND TO OTHER MOTORISTS ON THE ROAD. I WANT INFINITI TO TAKE BACK MY VEHICLE BECAUSE I BELIEVE IT IS A SAFETY THREAT TO ME, MY WIFE, MY 3 YEAR OL... Read more
Incident date: Aug 5, 2007
TL*THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER AND ALL THE WARNING INDICATOR LIGHTS ILLUMINATED. THERE WAS NO POWER STEERING OR BRAKE FUNCTIONALITY. THE VEHICLE WAS PULLED OVER AND RESTARTED. THE DEALER STATED THAT THE ENGINE CRANK SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA RECALL # 03V455000 (ENGINE AND ... Read more
Incident date: Sep 24, 2006
PURCHASED BRAND NEW 2006 INFINITI M45. FROM MONTH AFTER PURCHASE, LEARNED THAT MOONROOF LEAKS WHEN WASHING CAR THROUGH BRUSHLESS AUTO CAR WASH. ONCE IT EVEN LEAKED DURING A HEAVY RAIN. DEALER HAS BEEN VERY ATTENTIVE, BUT ALWAYS REPORTS NO PROBLEMS FOUND. SAID THEY CLEARED DRAIN HOLE JUST IN CASE. I GAVE UP, AND ONLY WASHES CAR BY HAND. A $55K CAR SHOULDN'T LEAK. *TR
Incident date: Aug 7, 2007
EXCESSIVE OIL CONSUMPTION AND EXCESSIVE ENGINE NOISE AND/OR VIBRATION COMING FROM THE ENGINE. *JB
Incident date: May 13, 2007
THE INTELLIGENT KEY OFFERED WITH THE NEW TECHNOLOGY PACKAGE IS NOT BUILT TO WITHSTAND NORMAL USE. MY UNIT COMPLETELY DIED WITH 48 HOURS OF OWNING THE VEHICLE, LEAVING ME STRANDED AND MISSING MOTHER'S DAY LUNCH. INFINITI HAS ACKNOWLEDGED CONFLICTS WITH THE KEY AND MOBILE PHONES, HOWEVER A RECALL NEEDS TO BE ENACTED. *TR
Incident date: Aug 3, 2007
THERE ARE METAL PAINT FLAKES LODGED IN THE CLEAR-COAT OF THE PAINT JOB, ALL OVER THE VEHICLE. IT SHOWS UP AS SMALL SPECS OF COLOR IN THE PAINT FINISH, REALLY OBVIOUS WHEN YOU HAVE A BLACK CAR. *TR
Incident date: Jul 24, 2007
I HAVE HAD MULTIPLE ISSUES WITH MY CAR. THE MOST SEVERE HAVE BEEN A REPLACEMENT BOLT ON THE AXLE THAT MADE A CLICKING SOUND WHEN I PUT IT IN REVERSE. THAT TOOK PLACE WITHIN 2 MONTHS OF MY OWNING THE CAR. THE OTHER HAS BEEN MY BRAKES. THEY WERE MAKING SQUEALING SOUNDS WHEN THEY WERE DEPRESSED, AT 4500 MILES. I KEPT COMPLAINING TO THE DEALERSHIP AND THEY FINALLY REALIZED THAT THERE WAS AN ISSUE WITH... Read more
Incident date: Jul 24, 2007
I HAVE HAD MULTIPLE ISSUES WITH MY CAR. THE MOST SEVERE HAVE BEEN A REPLACEMENT BOLT ON THE AXLE THAT MADE A CLICKING SOUND WHEN I PUT IT IN REVERSE. THAT TOOK PLACE WITHIN 2 MONTHS OF MY OWNING THE CAR. THE OTHER HAS BEEN MY BRAKES. THEY WERE MAKING SQUEALING SOUNDS WHEN THEY WERE DEPRESSED, AT 4500 MILES. I KEPT COMPLAINING TO THE DEALERSHIP AND THEY FINALLY REALIZED THAT THERE WAS AN ISSUE WITH... Read more
Incident date: Jul 24, 2007
I HAVE HAD MULTIPLE ISSUES WITH MY CAR. THE MOST SEVERE HAVE BEEN A REPLACEMENT BOLT ON THE AXLE THAT MADE A CLICKING SOUND WHEN I PUT IT IN REVERSE. THAT TOOK PLACE WITHIN 2 MONTHS OF MY OWNING THE CAR. THE OTHER HAS BEEN MY BRAKES. THEY WERE MAKING SQUEALING SOUNDS WHEN THEY WERE DEPRESSED, AT 4500 MILES. I KEPT COMPLAINING TO THE DEALERSHIP AND THEY FINALLY REALIZED THAT THERE WAS AN ISSUE WITH... Read more
Incident date: May 10, 2007
1) NO EVENTS LED TO FAILURE, VEHICLE WAS PROPERLY MAINTAINED. HOOD WAS OPENED. 2) HOOD DOES NOT PROPERLY CLOSE, VEHICLES HOOD HINGE PIVOT HAS BOUND, CAUSING THE CORNER OF THE HOOD NEAR THE WINDSHIELD TO RISE. THIS DOES NOT COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NO. 219, "WINDSHIELD ZONE INTRUSION." CONSEQUENCE OF NONCOMPLIANCE: IN THE EVENT OF A VEH... Read more
Incident date: Jul 1, 2007
2004 VQ35DE ENGINE OF A G35 COUPLE BURNS OIL RAPIDLY LEADING TO ENGINE FAILURE. MANY COMPLAINTS FROM OTHER OWNERS HAVE BEEN RECORDED. WILL HAVE TO GET A NEW ENGINE SOON. *TR
Incident date: Mar 5, 2006
ENGINE NEW USED 1 QT OF OIL EVERY 1200 MILES. OIL CONSUMPTION SOMEWHAT BETTER WITH MORE MILES, BUT STILL 1 QT/2500 MILE PRESENTLY WITH 21,000 MILES ON ENGINE. DEALER SAID IT WAS MY DRIVING HABITS AND NISSAN/INFINITI WON'T DO ANYTHING ABOUT IT UNLESS IT CONSUMES MORE THAN 1QT/1000 MILE. I FOLLOWED FACTORY ENGINE BREAK-IN GUIDELINES, I DO NOT RACE MY VEHICLE AND DEALER HAS DONE ALL FACTORY SCHEDULED... Read more
Incident date: Jul 21, 2007
TL*THE CONTACT OWNS A 1998 INFINITI Q45. WHILE DRIVING 65 MPH, THE VEHICLE BEGAN TO DECELERATE. THE CONTACT PULLED OVER AND NOTICED THAT THE FRONT PASSENGER SIDE TBC SIGMA REGENT TIRE WAS WARPED. THE VEHICLE WAS TAKEN TO THE SHOP AND THEY FOUND THAT THE BELT SEPARATED AND ONLY STEEL REMAINED. THE CORRECT TIRE SIZE IS 21560R15. THE CURRENT AND FAILURE MILEAGES WERE 87,000.
Incident date: Jul 6, 2007
I BELIEVE THE PAINT ON THE 2007 INFINITI G35 IS DEFECTIVE. THE DEALER DID NOT TELL ME WHEN I PURCHASED THE VEHICLE THAT IT NEEDED TO BE SEALED. AFTER ONLY HAVING THE VEHICLE 2 MONTHS, THE PAINT ON MY HOOD IS RUINED FROM BIRD DROPPINGS. I WAS AT WORK AND BY THE TIME I WAS ABLE TO WASH IT OFF MY PAINT WAS RUINED. WHEN I CALLED THE DEALER ABOUT THE PROBLEM HE TOLD ME THE PAINT WAS SUCH 'HIGH TECH... Read more
Incident date: May 10, 2007
1. THERE WERE NO EVENTS LEADING TO THE FAILURE. VEHICLE PROPERLY MAINTAINED. 2. PASSENGER SIDE HOOD HINGE FAILED. THIS CAUSED DAMAGE TO THE HOOD AND THE FENDER. HOOD DOES NOT OPEN OR CLOSE PROPERLY. I AM FEARFUL OF HOOD OPENING UNDER SPEED. 3. DEALER AND INFINITI HAVE REFUSED TO REPAIR VEHICLE UNDER WARRANTY ALTHOUGH STILL WITHIN THE WARRANTY PERIOD OF 4 YEARS OR 60,000 MILES. *TR
Incident date: Aug 30, 2006
TL*THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING 35 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE DEALER DID NOT INSPECT THE VEHICLE. THE FAILURE RECURRED WHILE DRIVING 35 MPH AND, BUT THE CONTACT WAS UNABLE TO RESTART THE VEHICLE THIS TIME. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE FAILURE WAS CAUSED BY THE CAM POSITION SENSOR. TH... Read more
Incident date: Jul 1, 2007
WHEN USING CRUISE CONTROL AND GOING DOWNHILL THERE IS A CONSTANT BRAKING FEELING THAT MAKES THE RIDE FEEL JERKY. NEVER EXPERIENCED THIS ON ANY OTHER VEHICLE. SPOKE WITH OTHER OWNERS AND THEY HAVE SAME EXPERIENCE AND DEA;ER ADVISED NOTHING CAN BE DONE. SUNROOF IS VERY NOISY WHEN OPENED AT HIGHWAY SPEEDS. THE FLAP THAT POPS UP WHEN THE ROOF IS OPENED IS THE CULPRIT. WHEN YOU HOLD DOWN WITH YO... Read more
Incident date: Jul 1, 2007
WHEN USING CRUISE CONTROL AND GOING DOWNHILL THERE IS A CONSTANT BRAKING FEELING THAT MAKES THE RIDE FEEL JERKY. NEVER EXPERIENCED THIS ON ANY OTHER VEHICLE. SPOKE WITH OTHER OWNERS AND THEY HAVE SAME EXPERIENCE AND DEA;ER ADVISED NOTHING CAN BE DONE. SUNROOF IS VERY NOISY WHEN OPENED AT HIGHWAY SPEEDS. THE FLAP THAT POPS UP WHEN THE ROOF IS OPENED IS THE CULPRIT. WHEN YOU HOLD DOWN WITH YO... Read more
Incident date: May 29, 2007
SENSOR ASSOCIATED WITH THE ELECTRONIC THROTTLE MODULE MALFUNCTIONED. CAR ALTERNATIVELY SURGED AND LIMPED ALONG.
Incident date: Jun 27, 2007
LEASED VEHICLE, HIGHWAY DRIVING AND VERY LIMITED LOCAL/CITY DRIVING. BRAKES HAD 'GRINDING' NOISE WHENEVER INITIALLY APPLIED AND I WAS TOLD BY DEALER THAT WAS HOW THE "EUROPEAN BRAKE SYSTEM" SOUNDS -? REQUIRED FRONT BRAKE PADS/ROTORS REPLACED AT ~ 19,000 MILES 8 MONTHS AFTER ACQUIRING THE CAR. REAR BRAKE PADS/ROTORS THEN HAD TO BE REPLACED 13 MONTHS AFTER ACQUIRING THE CAR AT ~ 29,000 MILES. WAS... Read more
Incident date: Jun 27, 2007
LEASED VEHICLE, HIGHWAY DRIVING AND VERY LIMITED LOCAL/CITY DRIVING. BRAKES HAD 'GRINDING' NOISE WHENEVER INITIALLY APPLIED AND I WAS TOLD BY DEALER THAT WAS HOW THE "EUROPEAN BRAKE SYSTEM" SOUNDS -? REQUIRED FRONT BRAKE PADS/ROTORS REPLACED AT ~ 19,000 MILES 8 MONTHS AFTER ACQUIRING THE CAR. REAR BRAKE PADS/ROTORS THEN HAD TO BE REPLACED 13 MONTHS AFTER ACQUIRING THE CAR AT ~ 29,000 MILES. WAS... Read more
Incident date: Jun 27, 2007
LEASED VEHICLE, HIGHWAY DRIVING AND VERY LIMITED LOCAL/CITY DRIVING. BRAKES HAD 'GRINDING' NOISE WHENEVER INITIALLY APPLIED AND I WAS TOLD BY DEALER THAT WAS HOW THE "EUROPEAN BRAKE SYSTEM" SOUNDS -? REQUIRED FRONT BRAKE PADS/ROTORS REPLACED AT ~ 19,000 MILES 8 MONTHS AFTER ACQUIRING THE CAR. REAR BRAKE PADS/ROTORS THEN HAD TO BE REPLACED 13 MONTHS AFTER ACQUIRING THE CAR AT ~ 29,000 MILES. WAS... Read more
Incident date: Apr 10, 2007
AIR BAG LIGHT CAME ON AT 33,000. DIAGNOSIS: A BAD SENSOR FOR DRIVER'S SIDE BAG. EXTENDED WARRANTY DOES NOT COVER. THEY WANTED $700 TO FIX IT. TURNS OUT THERE IS A RESET METHOD THAT WILL TURN OFF THE LIGHT IF IT IS NOT DEFECTIVE, AND ONLY NEEDS TO BE RESET. THE DEALER DID NOT TRY THIS, OR OFFER TO DO SO. *AK
INFINITI
G35
(2004) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jun 14, 2007
Incident date: Jun 13, 2007
THE FOOT BRAKE DEPRESSES LOWER THAN THE ACCELERATOR THUS CAUSING THE MOTOR TO ACCELERATE WHEN APPLYING THE BREAK. WHEN BREAKING IN AN EMERGENCY, THE SIDE OF MY SHOE CAUGHT THE ACCELERATOR CAUSING THE MOTOR TO REV UP AND PUSHED OUR CAR INTO THE VEHICLE INFRONT OF US. FORTUNATELY, WE WERE GOING SLOW ENOUGH BY THIS TIME AND ONLY THE FRONT BUMPER WAS DAMAGED. NO INJURIES INCURRED. *TR
Crash
Incident date: Oct 1, 2005
LOW TIRE PRESSURE MONITORING SYSTEMS MUST BE REPROGRAMMED BY THE DEALER IF WHEELS ARE ROTATED, IF A FULL SIZE SPARE TIRE REPLACES A WHEEL THE REPROGRAMMING IS AT CONSUMER'S COST. THIS FORCES CONSUMERS TO HAVE TO GO BACK TO THE DEALERSHIP FOR SOMETHING WHICH USED TO BE DONE AT HOME. I BLAME NHTSA FOR PUSHING TIRE PRESSURE MONITORING SYSTEMS, WITHOUT ENFORCING MANUFACTURERS MAKING IT POSSIBLE F... Read more
Incident date: Jun 1, 2006
TL*THE CONTACT OWNS A 2006 INFINITY G35 COUPE. WHILE DRIVING 70 MPH THE WHEEL STARTED TO SHAKE WHEN THE BRAKES WERE DEPRESSED, THIS MADE IT HARD TO CONTROL THE STEERING. THE PROBLEM OCCURRED INTERMITTENTLY. THE FAILURE MILEAGE WAS 90 AND THE CURRENT MILEAGE WAS 6,000. THE VIN WAS UNAVAILABLE.
Incident date: May 3, 2007
TL*THE CONTACT OWNS A 2004 INFINITI FX35. THERE WAS RECALL WORK PERFORMED ON HER VEHICLE FOR THE EXTERIOR HEADLIGHTS (RECALL# 06V328000). AFTER THE RECALL WORK WAS PERFORMED SHE HAS BEEN UNABLE TO SEE MORE THAN TWO FEET IN FRONT OF THE VEHICLE WHILE USING THE HEAD LIGHTS. THE DEALER STATED THAT THE HEAD LIGHTS WERE DESIGNED TO WORK THAT WAY. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEA... Read more
Incident date: May 15, 2006
TL*THE CONTACT OWNS A 2006 INFINITI G35 SEDAN. THE CONTACT HEARD A TICKING SOUND WHILE ACCELERATING. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CHECK ENGINE LIGHT ILLUMINATED AT 3,300 MILES. THE DEALER REPLACED THE CAM SHAFT SENSOR. AT 6,400 MILES, THE TICKING NOISE RETURNED AND THE CHECK ENGINE AND OIL LIGHTS ILLUMINATED. THE DEALER DIAGNOSED THE VEHICLE AS CONSUMING A LARG... Read more
Incident date: May 15, 2006
TL*THE CONTACT OWNS A 2006 INFINITI G35 SEDAN. THE CONTACT HEARD A TICKING SOUND WHILE ACCELERATING. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CHECK ENGINE LIGHT ILLUMINATED AT 3,300 MILES. THE DEALER REPLACED THE CAM SHAFT SENSOR. AT 6,400 MILES, THE TICKING NOISE RETURNED AND THE CHECK ENGINE AND OIL LIGHTS ILLUMINATED. THE DEALER DIAGNOSED THE VEHICLE AS CONSUMING A LARG... Read more
Incident date: Feb 20, 2007
ON FEBURARY 20,2007 MY MOM'S LEFTT FRONT TIRE BLEW OUT, CAUSING VEHICLE TO RAM THE GUARD RAIL AND THE REAR TIRE TO BLOW OUT, PUSHING THE CAR UP AN EMBANKMENT. SHE WAS TAKEN TO MILITARY HOSPITAL FOR TREATMENT.*AK
Crash
1 injured
Incident date: May 20, 2007
CHECK OUT THIS SITE. THIS APPEARS TO BE A COMMON PROBLEM WITH I30 HTTP://WWW.CARSURVEY.ORG/VIEWCOMMENTS_REVIEW_71712.HTML AIRBAG WARNING LIGHT FLASHES. THIS WOULD INDICATE THAT THE AIRBAG IS MALFUNCTIONING OR THE SYSTEM LIGHT, BUT IN EITHER CASE WE KNOW NOT WHICH. THIS APPEARS TO BE AN ONGOING SITUATION WHICH INFINITI WILL NOT ADDRESS. PLEASE INVESTIGATE. *AK
Incident date: Dec 22, 2006
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE VEHICLE IS EXPERIENCING THE SAME FAILURE AS NOTED IN NHTSA CAMPAIGN # 03V455000 (ENGINE AND ENGINE COOLING). WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE'S ENGINE SHUTS OFF INTERMITTENTLY AND WITHOUT WARNING. THE SERVICE ENGINE LIGHT ILLUMINATES AND THE VEHICLE ALSO HAS DIFFICULTY STARTING. THE DEALER STATED THAT THE CRANK... Read more
Incident date: May 1, 2007
I HEARD A LOUD KNOCKING SOUND IN THE FRONT END OF THE CAR AND NOTICED THE CAR HANDLING ERRATICALLY. I PULLED INTO A LOCAL STS TIRE AND SERVICE CENTER. THE TECHNICIANS INDICATED THE FRONT RIGHT AXLE FAILED AND SUBSEQUENTLY DAMAGED THE WHEEL BEARING AND HUB. THE DAMAGED PARTS WERE LEFT WITH THE SHOP. *AK
Incident date: Apr 17, 2007
WHILE CHECKING THE OIL IN THE 1999 Q45 INFINITI THE HOOD SUDDENLY FELL AND SLAMMED CLOSED. THIS HAPPENED IN JANUARY 2007 ,AND AGAIN MARCH 2007. ALL THREE TIMES I HAD TURNED AWAY MOMENTARILY AND WAS NOT INJURED. SINCE THE EXPERIENCE IN APRIL I NOW CARRY A PROP STICK AS A PRECAUTION. THE PROBLEM APPEARED INTERMITTENT AND DEPEND ON THE AMBIENT TEMPERATURE. THE COOLER IT WAS THE MORE LIKELY IT WO... Read more
Incident date: Apr 5, 2007
I HAVE A 2005 INFINITI QX56. ON APRIL 5, 2007 I GOT ON THE RAMP TO THE HIGHWAY AND AT THE ENTRANCE OF HIGHWAY SUDDENLY THE CAR'S DRIVER SIZE FRONT SUSPENSION BROKE. THIS SUDDEN MECHANICAL DEFECT CAUSED THE CAR SPUN OUT OF CONTROL AT 6:30 PM IN AFTERNOON TRAFFIC THAN IT WAS REAR-ENDED BY THE CAR BEHIND WHICH CAUSED 4 CAR COLLISION.*AK
Crash
2 injured
Incident date: Apr 3, 2007
I EXPERIENCED 'SUDDEN' OR 'UNINTENDED' ACCELERATION WITH MY 2004 INFINITI G35 COUPE TWICE IN THE LAST 3 MONTHS. I SPECIFICALLY WAS NOT PRESSING ON THE ACCELERATOR IN EITHER INSTANCE THOUGH MY WIFE CAN TESTIFY IN THE FIRST INSTANCE THAT I WAS NOT. I WAS ALONE DURING THE SECOND OCCURRENCE SO THERE ARE NO WITNESSES. THE FIRST TIME MY WIFE AND I WERE SITTING AT AN INTERSECTION WAITING FOR THE LEFT TU... Read more
Incident date: Mar 4, 2007
TL*THE CONTACT OWNS A 2004 INFINITI G35 COUPE. THE CONTACT STATED THAT ALL OF THE VEHICLE'S AIR BAGS DEPLOYED WHILE IT WAS PARKED AT THE DEALER. BOTH THE DEALER AND THE MANUFACTURER COULD NOT DETERMINE THE CAUSE OF FAILURE. THE DEALER STATED THAT THE ONLY WAY FOR THE FAILURE TO HAVE OCCURRED WAS IF THE AIR BAG SENSOR WAS TRIGGERED DURING AN ACCIDENT. INFINITI SENT A SPECIALIST TO INSPECT THE V... Read more
Incident date: Apr 3, 2007
I EXPERIENCED 'SUDDEN' OR 'UNINTENDED' ACCELERATION WITH MY 2004 INFINITI G35 COUPE TWICE IN THE LAST 3 MONTHS. THE FIRST TIME, IN FEBRUARY OR EARLY MARCH, MY WIFE AND I WERE AT AN INTERSECTION WAITING FOR THE LEFT TURN LIGHT. THE CAR WAS STOPPED. ALL OF A SUDDEN THE CAR'S MOTOR BEGAN TO REV UP. I PRESSED FIRMLY ON THE BRAKE SO THE CAR WOULDN'T MOVE AND SHIFTED INTO NEUTRAL (IT'S AN AUTOMATIC). TH... Read more
Crash
INFINITI
G35
(2003) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
May 2, 2007
Incident date: Dec 20, 2003
MY 2003 INFINITI G35 HAS AN UNSAFE BRAKE SYSTEM. SINCE IT WAS NEW AND BEFORE 24,000 MILES, I HAVE HAD THE BRAKE PADS AND ROTORS REPLACED 3 TIMES. THEY WEAR OUT SO FAST THAT IT IS DIFFICULT TO KNOW WHEN THEY ARE UNSAFE. THEY ALWAYS HAVE SQUEAKED LOUDLY, EVEN WHEN NEW SO THAT IS NOT AN INDICATOR. INFINITI STOPPED PUTTING THIS BRAKE SYSTEM IN THE G35 6 MONTHS AFTER MANUFACTURING STARTED AND THEY GAV... Read more
Incident date: Apr 30, 2007
WE HAVE HAD ON GOING BRAKE PROBLEMS WITH THIS VEHICLE. IT STARTED IMMEDIATELY. GRINDING NOISE IN REAR BRAKES. WE HAD TO REPLACE AFTER JUST ONE MONTH. SINCE THEN WE HAVE REPLACED THE FRONT BRAKES AND ROTORS TWICE AND REAR BRAKES ONE OTHER TIME. THIS IS RIDICULOUS WHEN YOU CONSIDER THIS CAR IS ONLY BARELY THREE YEARS OLD AND HAS JUST 29,000 MILES ON IT. *TR
Incident date: Apr 30, 2007
WE HAVE HAD ON GOING BRAKE PROBLEMS WITH THIS VEHICLE. IT STARTED IMMEDIATELY. GRINDING NOISE IN REAR BRAKES. WE HAD TO REPLACE AFTER JUST ONE MONTH. SINCE THEN WE HAVE REPLACED THE FRONT BRAKES AND ROTORS TWICE AND REAR BRAKES ONE OTHER TIME. THIS IS RIDICULOUS WHEN YOU CONSIDER THIS CAR IS ONLY BARELY THREE YEARS OLD AND HAS JUST 29,000 MILES ON IT. *TR
Incident date: Mar 17, 2005
ENGINE STARTED TO SMOKE AT START UP'S ON MY 2004 G35. HAD VEHICLE FOR ABOUT A YEAR. TOOK VEHICLE TO INFINITI DEALER TO HAVE PROBLEM CORRECTED. INFINITE WOULD NOT REPAIR STATING THAT THERE WAS ENGINE SLUG BUILD UP. TOOK VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE SECOND OPINION. MECHANIC FOUND NO SLUG BUILD-UP UNDER OIL CAP NOR IN CRANKCASE. I CONTACTED INFINITI CONSUMER AFFAIRS TO STRESS MY COMP... Read more