Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Mar 7, 2007
TL*- THE CONTACT STATED WHILE DRIVING THE 2004 INFINITI FX35, THE HEADLIGHTS WILL ONLY ILLUMINATE THE DISTANCE OF ABOUT ONE AND A HALF CAR LENGTHS AHEAD. THE ROAD CONDITIONS WERE GENERALLY CLEAR. THE CONTACT HAD THE HEADLIGHTS REPLACED DUE TO A RECALL. THE DEALERSHIP ADVISED THE CONTACT THEY WOULD BE UNABLE TO DO ANY ADJUSTMENTS ON THE HEADLIGHTS DUE TO IT BEING A FEDERALLY MANDATED RECALL. THE ... Read more
Incident date: Feb 5, 2007
TL*- THE CONTACT STATED THAT THE PASSENGER'S AIR BAG LIGHT KEPT BLINKING ON AND OFF ON THE 2006 INFINITI G35. THE DEALER CAN'T DETERMINE OUT WHAT WAS THE CAUSE OF THE FAILURE. THE CONTACT CONTACTED THE MANUFACTURER ,AND THEY STATED THAT IT WAS NORMAL FOR THE AIR BAGS LIGHT TO BLINK, BUT THEY WERE NOT SURE UNTIL THEY PIN POINT THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 5000.*AK UPD... Read more
Incident date: Jan 11, 2007
COPY OF WHAT I SENT TO INFINITI VIA INFINITI.COM: MY 2003 INFINITI G35 HAS BEEN INTO THE ORLANDO INFINITI DEALERSHIP TWICE FOR A TRANSMISSION ISSUE. IN THE LAST TRIP IT WAS AT THE DEALER FOR EIGHTEEN (18) DAYS AND THE ISSUE IS STILL UNRESOLVED. AFTER SPEAKING WITH THE SERVICE MANAGER, JOHN, I WAS TOLD THAT HE CALLED INFINITI TECHNICAL SUPPORT WHO STATED THAT THE PROBLEM IS CONSIDERED NORMAL OPER... Read more
Incident date: Jan 4, 2007
I CONTACTED BBB BECAUSE I WAS UNABLE TO GET A SATISFACTORY RESOLUTION FROM INFINITI REGARDING MY SEAT MOVEMENT PROBLEM IN MY 2006 INFINITI M35. I PURCHASED THE VEHICLE ON JANUARY 22, 2006 FROM GLENDALE INFINITI. BY MARCH I WAS ALREADY EXPERIENCING MOVEMENT WITH MY DRIVER'S SEAT WHEN ACCELERATING OR BRAKING. MOVEMENT IS LARGE ENOUGH TO CAUSE MY BODY TO LEAP FORWARD AND, ON OCCASION, CAUSE A SLIGH... Read more
Incident date: Feb 4, 2007
TL*- THE CONTACT TOOK HER 2004 INFINITI FX35 TO THE DEALER ON 01-31-07 TO HAVE RECALL WORK PERFORMED ON THE VEHICLE REGARDING THE EXTERIOR LIGHTING: HEADLIGHTS (NHTSA CAMPAIGN ID NUMBER: 06V328000). THE DEALER REPLACED THE HEAD LAMP ASSEMBLY AND CONTACT STATED THAT THEY ONLY ILLUMINATE ABOUT 60 TO 80 FT IN FRONT OF THE VEHICLE. AT THE POINT YOU ONLY SEE A LINE AND ABOVE THAT LINE IS PITCH BLACK... Read more
Incident date: Feb 3, 2007
TL* - THE CONTACT OWNS A 2006 INFINITI G35 AND ATTEMPTED TO UTILIZE THE BUILT IN BLUE TOOTH. WHEN HE ATTEMPTING TO DIAL A NUMBER THE INCORRECT NUMBER CONNECTED, AND THIS WAS A DISTRACTION TO THE DRIVER. INFINITI WAS AWARE OF THE PROBLEM, AND DID NOT HAVE A REMEDY. THE CURRENT MILEAGE WAS 9000 AND THE FAILURE MILEAGE WAS 15. *AK
Incident date: Feb 5, 2007
TL* - THE CONTACT CALLED REGARDING A 1998 INFINITE I30. THE CONTACT STATED THAT THE VEHICLE MADE A LOT OF NOISE DUE TO THE TIMING CHAIN. THE CONTACT TOOK THE VEHICLE TO THE REPAIR SHOP AND SHE WAS TOLD THE TIMING CHAIN NEEDED TO BE REPLACED. *AK
Incident date: Feb 3, 2007
AIR BAG LIGHT FLASHES REPEATEDLY. CAR HAS JUST TURNED OVER 40000 MILES. DEALERSHIP (CREST) IN PLANO CHARGES $130 JUST TO LOOK AT THE CAR AND DIAGNOSE. NEW SENSOR PLUS INSTALLATION COSTS $500. NOT WORTH THE COST ON A 1998 VEHICLE. COMPLAINED THAT THIS SHOULD BE A SAFETY/NISSAN ISSUE. COMPLAINTS WERE IGNORED.
INFINITI
I30
(2000) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Jan 29, 2007
Incident date: Jan 22, 2007
2000 INFINITY I30T : FROM FORUMS ON INTERNET, IT SEEMS THAT THERE IS A COMMON PROBLEM WITH THE EXHAUST SYSTEM ON THIS MODEL. THERE IS A CODE P0420 THAT INDICATES A PROBLEM WITH THE BANK 1 CATALYTIC CONVERTER. INFINITY STATES THAT BECAUSE THE CATALYTIC CONVERTER IS ENCLOSED IN A "FRONT TUBE ASSEMBLY", IT IS NOT COVERED UNDER THE 80,000 MILE WARRANTY. I HAVE REPLACED THE REAR CAT, O2 SENSORS, MAS... Read more
Incident date: Jan 27, 2007
I HAVE A 2007 INFINITI G35X SOMETIMES WHEN I AM DRIVING THE CAR ABOUT 60 KM/H AND ACCELERATE THE CAR ALARM COMES UP "ENGINE SERVICE SOON" AND "SLIP" AND "VDC" AND IT STARTS GOING CRAZY DOESN'T SHIFT TO THE NEXT GEAR AND WHEN I HIT THE BRAKE IT STOPS DIFFERENTLY. IT IS HARD TO EXPLAIN BUT SCARY IT HAS LESS THAN 5000 KM IN. ALSO THERE IS SOME NOISE TOO. THE DEALER SHIP TRY TO FIND IT NOW BUT I DON'... Read more
Incident date: Feb 7, 2006
MY BOSE 6 DISC CHANGER HAS THE ERROR CODE ERR2. DOES NOT WORK. *JB
Incident date: Dec 1, 2005
TL* - THE CONTACT STATED THAT DURING 2006 THEY REPLACED THE ALTERNATOR IN HER 2001 INFINITI Q45. THE CONTACT IS CONCERNED BECAUSE SHE WAS INFORMED OF A RECALL IN CANADA FOR A SIMILAR FAILURE. THE CURRENT ODOMETER READING IS 79000. *NM UPDATED 03/02/07. *JB
Incident date: Jan 13, 2007
I WAS TRAVELING AT 35 MPH AND I WAS HIT BY ANOTHER CAR IN THE DRIVER SIDE DOOR AND I SLIPPED STRAIGHT ABOUT 100 FEET AND HIT A LIGHT POLE NONE OF MY AIRBAGS DEPLOYED AND MY FOOT WAS ON THE BRAKE THE WHOLE TIME AND IT SEEMED THE BAKES DID NOT PERFORM AS EXPECTED. *NM
Crash
1 injured
INFINITI
G35
(2004) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jan 14, 2007
Incident date: Jan 13, 2007
I WAS TRAVELING AT 35 MPH AND I WAS HIT BY ANOTHER CAR IN THE DRIVER SIDE DOOR AND I SLIPPED STRAIGHT ABOUT 100 FEET AND HIT A LIGHT POLE NONE OF MY AIRBAGS DEPLOYED AND MY FOOT WAS ON THE BRAKE THE WHOLE TIME AND IT SEEMED THE BAKES DID NOT PERFORM AS EXPECTED. *NM
Crash
1 injured
Incident date: Jan 2, 2007
I PURCHASE A 2005 INFINITI FX 35 IN NOVEMBER 2005. AFTER 1000 MILE THE BRAKES STARTED SQUEAKING WHEN BACKING UP (WHETHER COLD OR HOT). AT APPROXIMATELY 5000 MILES RIVERSIDE INFINITI (PURCHASE VEHICLE FROM) INSTALLED TSB UPGRADED BRAKES. THE SQUEAKING WENT AWAY FOR ABOUT 1000 MILES AND IT CAME BACK WITH A VENGEANCE. THE DEALER DID NOT AND CURRENTLY DOES NOT HAVE AN ANSWER. I CURRENTLY HAVE 15... Read more
Incident date: Jan 2, 2007
I PURCHASE A 2005 INFINITI FX 35 IN NOVEMBER 2005. AFTER 1000 MILE THE BRAKES STARTED SQUEAKING WHEN BACKING UP (WHETHER COLD OR HOT). AT APPROXIMATELY 5000 MILES RIVERSIDE INFINITI (PURCHASE VEHICLE FROM) INSTALLED TSB UPGRADED BRAKES. THE SQUEAKING WENT AWAY FOR ABOUT 1000 MILES AND IT CAME BACK WITH A VENGEANCE. THE DEALER DID NOT AND CURRENTLY DOES NOT HAVE AN ANSWER. I CURRENTLY HAVE 15... Read more
Incident date: Jan 8, 2007
TL* - THE CONTACT PURCHASED A 2004 INFINITY G35 AUGUST 21, 2006. THE CONTACT STATED THAT AT THAT TIME, METRO INFINITY , THE DEALERSHIP, TOLD THE CONTACT THAT THEY PUT NEW TIRES ON THE CAR IN MAY 23, 2006. THE CONTACT HAS FOUND IN JANUARY 2007 THAT THE TIRES ON THE FRONT OF THE CAR WERE 2003 TIRES, AND THE TIRES ON THE REAR OF THE CAR WERE 2005. THE CONTACT ALSO STATED THAT THE SIZE OF THE TIR... Read more
Incident date: Dec 21, 2006
TL* - THE CONTACT STATED THAT SHE HAD PURCHASED 1992 INFINITY Q45 ON 02/2006 ,AND ON 12/21/06 THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT STATED THAT THE VEHICLE STEERING WAS DIFFICULT TO HANDLE. THE CONTACT STATED THAT SHE HAS HAD PROBLEMS WITH THE TRANSMISSION LEAKING. THE DEALERSHIP THAT SOLD HER THE TRANSMISSION, AND ENGINE HAD TO REPLACE THEM, , AND T THE VEHICLE NEEDED ... Read more
Crash
Incident date: Dec 21, 2006
TL* - THE CONTACT STATED THAT SHE HAD PURCHASED 1992 INFINITY Q45 ON 02/2006 ,AND ON 12/21/06 THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT STATED THAT THE VEHICLE STEERING WAS DIFFICULT TO HANDLE. THE CONTACT STATED THAT SHE HAS HAD PROBLEMS WITH THE TRANSMISSION LEAKING. THE DEALERSHIP THAT SOLD HER THE TRANSMISSION, AND ENGINE HAD TO REPLACE THEM, , AND T THE VEHICLE NEEDED ... Read more
Crash
Incident date: Dec 21, 2006
TL* - THE CONTACT STATED THAT SHE HAD PURCHASED 1992 INFINITY Q45 ON 02/2006 ,AND ON 12/21/06 THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH. THE CONTACT STATED THAT THE VEHICLE STEERING WAS DIFFICULT TO HANDLE. THE CONTACT STATED THAT SHE HAS HAD PROBLEMS WITH THE TRANSMISSION LEAKING. THE DEALERSHIP THAT SOLD HER THE TRANSMISSION, AND ENGINE HAD TO REPLACE THEM, , AND T THE VEHICLE NEEDED ... Read more
Crash
Incident date: Aug 9, 2005
FRONT BRAKES AND ROTORS NEEDED REPLACEMENT AT 24,744 MILES AND AGAIN AT 44,875. WHEN I CALLED THE DEALER THE FIRST TIME REPLACEMENT WAS NEEDED, THEY QUOTED ME ALMOST $600 TO DO THE JOB. THEY DID NOT INFORM ME THAT IN LATE 2003 NISSAN ACKNOWLEDGED A BRAKE DEFECT AND EXTENDED THE WARRANTY TO COVER REPLACEMENT OF BRAKES AND ROTORS UNDER 36,00 MILES. I FOUND OUT RECENTLY THAT I SHOULD NOT HAVE HAD ... Read more
Incident date: Oct 20, 2006
INFINITY G35 COUPE 2006 MODEL: SEAT BELTS DO NOT RETRACT PROPERLY. THEY COME OUT OF THE GUIDE, GET TANGLED AND THE DOOR CLOSES ON THEM. THE SEAT BELT WHEN IN USE CUTS ACROSS MY NECK INSTEAD OF THE SHOULDER AND THERE IS NOT WAY TO ADJUST IT. I AM 5'6" AND OF NORMAL HEIGHT AND WEIGHT, THIS PROBLEM MAKES DRIVING VERY UNCOMFORTABLE. I HAVE TAKEN THE CAR TO THE DEALERSHIP AND WAS TOLD THAT IT IS A ... Read more
Incident date: Dec 27, 2006
SINCE OCT 25 2006 I HAD TO REPLACE 2 SETS OF OXYGEN SENSORS AND A LR WHEEL/ABS SENSOR AT MY EXPENSE AND ALL BEFORE 49,000 MILES. I THINK A SENSOR PROBLEM EXISTS OR SOMEONE IS TAKING ADVANTAGE OF ME. *NM
INFINITI
I30
(2001) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
Jan 1, 2007
Incident date: Dec 27, 2006
SINCE OCT 25 2006 I HAD TO REPLACE 2 SETS OF OXYGEN SENSORS AND A LR WHEEL/ABS SENSOR AT MY EXPENSE AND ALL BEFORE 49,000 MILES. I THINK A SENSOR PROBLEM EXISTS OR SOMEONE IS TAKING ADVANTAGE OF ME. *NM
Incident date: Oct 12, 2004
AT 31,000 BRAKES PULSATED BUT DID STOP CAR BUT NOT AS QUICKLY AS BEFORE PULSATING. I DID NOT EXPERIENCE ANY CLOSE CALLS SINCE I DRIVE SLOWLY AND BROUGHT CAR TO DEALER FOR REPAIR AT MY EXPENSE.. THE DEALER MACHINED FRONT ROTORS AND REPLACED PADS DUE TO ROTORS BEING WARPED. *NM
Incident date: Dec 15, 2006
UNINTENDED ACCELERATION 5 TIMES OVER THE PAST 2 YEARS WHEN STOPPING, USUALLY WHEN GOING DOWNHILL. HAS BECOME MORE FREQUENT. FOR THE FIRST THREE INCIDENTS JUST STOMPING ON THE BRAKE SUFFICED TO GET THE ENGINE TO STOP RACING. THE LAST TWO INCIDENTS, IN THE PAST 2 WEEKS, WERE (1) IN A PARKING LOT WHEN GOING FROM DRIVE TO REVERSE TO DRIVE TO MANEUVER INTO A PARKING SPOT AND (2) AT A STOP LIGHT. IN ... Read more
Incident date: Jan 5, 2006
TL* - THE CONTACT STATES THAT HIS 2003 INFINITY G35 HAS A SEAT MALFUNCTION. WHEN HE ACCELERATES OR DECELERATES THE SEAT CONTINUES TO LIFT OFF THE FLOOR BOARDS AND PUSHES HIM TO THE BACK SEAT AREA. THE CONTACT HAS MADE SEVERAL CALLS TO THE DEALERSHIP AND THEY STATE THAT HIS VEHICLE CAN'T BE COVERED UNDER HIS WARRANTY BECAUSE OF THE MILEAGE ON THE VEHICLE, BUT VEHICLE IS STILL UNDER WARRANTY. THE ... Read more
Incident date: Dec 8, 2006
CAR HAS 9,300 MILES ON IT AND THE ENGINE USES APPROX. 2.5 QUARTS OF OIL EVERY 2000 MILES. I BELONG TO A G35 FORUM AND THERE ARE MANY OTHERS WITH THE SAME CAR HAVING THE SAME PROBLEM. MANY ARE HAVING ENGINES REPLACED. MINE GOES TO SERVICE IN THE NEAR FUTURE. THERE IS AN OBVIOUS DEFECT THAT SHOULD BE ADDRESSED. *NM
Incident date: Aug 18, 2006
MY CLARION MANUFACTURED RADIO/CD PLAYER IN MY 2001 QX4 INFINTI TRUCK IS DISPLAYING AN ERROR MESSAGE OF ERR2 .CD'S ARE STUCK IN THE PLAYER AND IT MAKES A CLICKING SOUND. INFINITI DEALER NOT TAKING RESPONSIBILITY FOR REPLACEMENT OR REPAIRS. *JB
Incident date: Aug 18, 2006
MY CLARION MANUFACTURED RADIO/CD PLAYER IN MY 2001 QX4 INFINTI TRUCK IS DISPLAYING AN ERROR MESSAGE OF ERR2 .CD'S ARE STUCK IN THE PLAYER AND IT MAKES A CLICKING SOUND. INFINITI DEALER NOT TAKING RESPONSIBILITY FOR REPLACEMENT OR REPAIRS. *JB
Incident date: Nov 22, 2006
DT*: THE CONTACT STATED WHILE HAVING THE TIRES REPLACED, THE TIRE DEALER NOTICED THE CHASSIS WAS FRACTURED ON THE PASSENGER SIDE. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT BODY SHOP WHO CONFIRMED THE FRACTURE. THE DEALER WAS ALERTED.
Incident date: Nov 20, 2006
I HAVE CREAKING AND GROANING SEEMINGLY ORIGINATING FROM THE SUSPENSION COMPONENTS OF MY 2005 INFINITI G35. I AM ALSO NOTICING THAT THE CAR DOES NOT HANDLE AS WELL AS IT DID WHEN NEW. I HAVE RAISED THIS ISSUE TO MY SERVICE CENTER SEVERAL TIMES, THE LAST VISIT I WAS TOLD BY A TECHNICIAN THAT INFINITI HAS THE STANCE THAT THE NOISES ARE INHERENT TO THE CAR. I DISAGREE AND FEEL THAT THESE NOISES, COMBI... Read more
Incident date: Nov 15, 2006
CLARION/BOSE 6 CD CHANGER HAS FAILED 2 TIMES. ERR2 IS DISPLAYED. CLICKING SOUND AND CD IS STUCK IN UNIT. SEARCH FIND NUMEROUS INCIDENTS OF THIS SAME PROBLEM ACROSS DIFFERENT YEARS AND NISSAN ALSO WITH THIS CLARION/BOSE UNIT. *NM
Incident date: Apr 16, 2006
AFTER 40-50 MILES OF DRIVING, VEHICLE (2001 INFINITI I30) SUDDENLY SHIFTS DOWN TO SECOND GEAR (SO CALLED "SAFE MODE") WITHOUT ANY WARNING AND CAR WILL CONTINUE TO RUN IN SECOND GEAR AT 20-30 MPH WITH CORRESPONDING REVS OF 4000-5000 RPMS. IF VEHICLE IS STOPPED AND IGNITION TURNED OFF FOR 15 MIN OR SO, SITUATION MAY CORRECT ITSELF AND NORMAL OPERATION RESUMES. *NM
Incident date: Nov 8, 2006
DT*: THE CONTACT STATED THE VEHICLE'S BRAKES MALFUNCTIONED WHILE DRIVING VARIOUS SPEEDS WITHOUT PRIOR WARNING. WHEN THE BRAKES WERE GENTLY APPLIED, THE BRAKE PEDAL WENT TO THE FLOOR. THE SERVICE DEALER REPLACED THE BRAKE PADS SEVERAL TIMES BUT THE PROBLEM RECURRED, AND THE SERVICE DEALER WAS UNABLE TO RESOLVE THE ISSUE.
Incident date: Nov 8, 2006
DT*: THE CONTACT STATED THE VEHICLE'S BRAKES MALFUNCTIONED WHILE DRIVING VARIOUS SPEEDS WITHOUT PRIOR WARNING. WHEN THE BRAKES WERE GENTLY APPLIED, THE BRAKE PEDAL WENT TO THE FLOOR. THE SERVICE DEALER REPLACED THE BRAKE PADS SEVERAL TIMES BUT THE PROBLEM RECURRED, AND THE SERVICE DEALER WAS UNABLE TO RESOLVE THE ISSUE.
Incident date: Nov 15, 2006
WHEN CAR STOP ON STOP SIGN, READY TO GO, BRIEF A MOMENT IT HOLD A CAR & THEN GO. I HAVE BEEN TAKING TO A DEALER FOR FIX ,THEY COULDN'T FIX OR THEY COULDN'T FIND A PROBLEM. SEEMS TO ME EITHER THE TRANSMISSION OR FUEL RELATE PROBLEM. MY CAR IS INFINITI QX56. PLEASE LOOK IN TO THIS PROBLEM. *NM
Incident date: Nov 15, 2006
WHEN CAR STOP ON STOP SIGN, READY TO GO, BRIEF A MOMENT IT HOLD A CAR & THEN GO. I HAVE BEEN TAKING TO A DEALER FOR FIX ,THEY COULDN'T FIX OR THEY COULDN'T FIND A PROBLEM. SEEMS TO ME EITHER THE TRANSMISSION OR FUEL RELATE PROBLEM. MY CAR IS INFINITI QX56. PLEASE LOOK IN TO THIS PROBLEM. *NM
Incident date: Sep 20, 2006
CD PLAYER SHOW ERROR F3 NO PLAY ANY DISC.*JB
Incident date: Nov 9, 2006
I WOULD LIKE TO GO ON RECORD AS REFERRING THE FOLLOWING TO NHTSA REGARDING A RECALL FOR MY INFINITI. I RECEIVED IN THE MAIL FROM INFINITI A RECALL REGARDING A FUEL FILLER HOSE CRACK. THE FUEL FILLER AND VAPOR HOSES ARE TO BE REPLACED AT THE DEALER. I LIVE WHERE THERE IS NO INFINITI DEALER BUT THERE IS A NISSAN DEALER. I CONTACTED THE NISSAN DEALER AND THEY SAID THEY WERE AWARE OF THE RECALL AN... Read more
Incident date: Nov 4, 2006
DT*: THE CONTACT STATED WHILE AT A GASOLINE STATION TO FILL THE GAS TANK, THE FUEL DOOR WAS LOCK AND WOULD NOT UNLOCK. AN INDEPENDENT MECHANIC AT THE GASOLINE STATION RECOMMENDED ACCESSING THE FUEL DOOR LOCK THROUGH A PANEL IN THE TRUNK. HOWEVER, ONCE THE TRUNK WAS OPENED THERE WAS NO ACCESS THROUGH THE TRUNK. THE EMERGENCY INFINITY ROAD ASSISTANCE WAS CONTACTED WHO PROVIDED THE SAME RECOMMENDA... Read more
Incident date: Sep 14, 2006
I WAS BACKING INTO MY DRIVEWAY, WHEN I STEPPED ON THE BRAKE THE CAR ACCELERATED AND DID NOT STOP UNTIL IT HIT A CONCRETE WALL IN MY BACKYARD, KNOCKING IT DOWN. I CONTACTED INFINITI CONSUMER AFFAIRS. I WAS ADVISED NOT TO MOVE THE CAR, A DEALER TECHNICIAN WOULD BE SENT TO LOOK AT THE CAR. FINALLY, ALMOST TWO MONTHS LATER, ON 11/1 I HAD THE CAR TOWED TO A DEALERSHIP AND THE TECHNICIAN LOOKED AT I... Read more
Crash
Incident date: Nov 6, 2006
I HAVE HAD MY VEHICLE IN FOR REPAIR A TOTAL OF 6 TIMES FOR THE BRAKES. 6/05 AND 9/05 FOR A SHUDDER AND SQUEAK ISSUE. 4/06, 8/06, 9/06 AND 11/06 FOR A COMPLETE BRAKE FAILURE ISSUE. THE DEALER DOES NOT SEEM TO BE ABLE TO FIX THE PROBLEM AND IT IS A SAFETY HAZARD TO DRIVE THE VEHICLE. THERE IS NO WARNING WHEN THE BRAKES FAIL. *JB
Incident date: Nov 3, 2006
DT*: THE CONTACT STATED A RECALL LETTER # O2V245000 WAS RECEIVED. WHEN THE VEHICLE WAS TAKEN TO THE NISSAN DEALERSHIP TO PERFORM THE REQUIRED REPAIRS FOR THE FUEL SYSTEM, THE MANAGEMENT REFUSED TO ACCEPTED THE VEHICLE BECAUSE INFINITY WOULD NOT ALLOW THEM TO PERFORM ANY RECALL REMEDY REPAIRS ON INFINITY VEHICLES. THE MANUFACTURER WAS CONTACTED WHO REAFFIRMED THE INFINITY RECALLS HAD TO BE PERF... Read more
Incident date: Oct 20, 2006
THE CAR HAD NO SYMPTOMS OF FAILURE. THE FAILURE WAS THE THROTTLE POSITION SENSOR. IT FAILS INTERMITTENTLY WITHOUT WARNING DURING NORMAL DRIVING CONDITIONS. DURING A FAILURE THE ENGINE WILL NOT RESPOND TO ANY THROTTLE INPUTS, THEREFORE RENDERING THE CAR IMMOVABLE. CAR MUST BE RESTARTED TO RESET THROTTLE SENSOR. HAS OCCURRED IN THE MIDDLE OF AN INTERSECTION AND ON THE HIGHWAY, BOTH SERIOUSLY D... Read more
Incident date: Oct 29, 2006
I OWN A 2001 INFINITI QX4. THE FACTORY CLARION/BOSE CD HEAD UNIT IS REGISTERING AN ERROR CODE "ERR 2" AND THE CD'S WON'T PLAY OR EJECT. THIS IS THE SECOND TIME IN 3 YEARS THIS HAS HAPPENED. THE FIRST TIME IT WAS COVERED UNDER WARRANTY. NOW, CLARION WON'T ACCEPT THE UNIT DIRECTLY FROM THE CUSTOMER AND REQUIRES A DEALER TO REPAIR/INSTALL THROUGH CLARION. I BELIEVE THIS TO BE FRAUD. IF YOU SEAR... Read more
Incident date: Oct 10, 2006
GOODYEAR TIRE WERE PURCHASED ABOUT 1 YEAR AGO, THE TIRE HAVE A LOT OF TREAD TO IT BUT THE SIDEWALLS HAVE MANY CRACKS AND DRY ROT. THE MANUFACTURER OFFER A UNREASONABLE SUM OF MONEY TO BE PUT TO PURCHASE NEW TIRES. THESE TIRES ARE A DANGER TO THE ROADS. ALSO WHY WOULD I BUY TIRES FROM THE SAME MANUFACTURER AS SOLD ME THESE TIRES. *NM
Incident date: Oct 16, 2006
DT*: THE CONTACT STATED THE FRONT DRIVER SIDE TIRE HAD A BULGE PRESENT. FURTHER EXAMINATION SHOWED A CRACK ON THE SIDEWALL TIRE CAUSED IT TO FAIL. THE VEHICLE WAS TAKEN TO A TIRE SHOP, WHO DETERMINED THE PROBLEM WAS DUE TO HITTING A POTHOLE AND NOT A MANUFACTURER DEFECT. THE CONTACT VIEWED MANY SIMILAR COMPLAINTS VIA THE NHTSA WEBSITE ABOUT THIS ISSUE. NO REPAIRS HAD BEEN MADE. THIS WAS A GOO... Read more
Incident date: Aug 15, 2006
OEM BOSE CD CHANGER (MADE BY CLARION CORP>) FAILED FOR SECOND TIME. *NM
Incident date: May 16, 2006
I HAVE A 2001 INFINITI QX4 WITH THE BOSE 6 DISK CD CHANGER. THE CD CHANGER STOPPED WORKING AROUND 78,000 MILES. IT WOULD READ ERROR2. I HAVE SENT NUMEROUS EMAILS TO NISSAN WITH NO REPLY. CLARION MADE THIS CD PLAYER FOR NISSAN, BUT GOT SO OVERWHELMED WITH REPAIRS THAT THEY STOPPED TAKING REPAIRS FROM CUSTOMERS. NOW THEY FORCE YOU TO GO THROUGH YOUR DEALERSHIP TO GET THE UNIT REPAIRED WHICH COS... Read more