Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 23, 2007
EXCESSIVE OIL CONSUMPTION NOTED AT 6,000 MILES. CONTINUED WITH 1,000 MILE INTERVAL TEST FOR OIL CONSUMPTION AND FOUND 1QT LOW AT 7,000 MILES, 1.5 QTS LOW AT 8,000 MILES, AND 1 QT AT 9000 MILES. INFINITI SAID THEY ORDERED ME A NEW ENGINE. THIS WAS A 2.5 MONTHS AGO AND I'M AT 12,500 MILES. I'VE HAD TO TOP OFF MY ENGINE WITH A 2 QUARTS OF OIL AND MY OWN SERVICE DEPARTMENT DOES NOT CALL ME BACK. *TR
Incident date: Nov 15, 2007
WHILE DRIVING MY 2004 INFINITI G35 SEDAN WITH 6 SPEED MANAUL ON THE HIGHWAY- I SUDDENLY GOT A VDC SLIP SLIGHT, SERVICE ENGINE SOON LIGHT. THE CAR BEGAN TO SPUTTER INTERMITTINGLY LOOSING POWER. I WAS ABLE TO MAKE IT TO THE SIDE OF THE ROAD AND ULTIMATELY INTO A PARKING LOT - ALTHOUGH I WAS NEARLY REAR ENDED WHEN THE CAR STUMBLED. THIS HAPPENED ONE BEFORE IN SEPT. 2007 WITH MY WIFE - IN WHICH THE... Read more
Incident date: Nov 15, 2007
WHILE DRIVING MY 2004 INFINITI G35 SEDAN WITH 6 SPEED MANAUL ON THE HIGHWAY- I SUDDENLY GOT A VDC SLIP SLIGHT, SERVICE ENGINE SOON LIGHT. THE CAR BEGAN TO SPUTTER INTERMITTINGLY LOOSING POWER. I WAS ABLE TO MAKE IT TO THE SIDE OF THE ROAD AND ULTIMATELY INTO A PARKING LOT - ALTHOUGH I WAS NEARLY REAR ENDED WHEN THE CAR STUMBLED. THIS HAPPENED ONE BEFORE IN SEPT. 2007 WITH MY WIFE - IN WHICH THE... Read more
Incident date: Oct 21, 2007
TL*THE CONTACT OWNS A 2005 INFINITI G35. WHEN ATTEMPTING TO ACTIVATE THE REAR DEFOGGER/ DEFROSTER IN THE MORNING, IT TAKES APPROXIMATELY 20 MINUTES TO BEGIN CLEARING THE WINDOW AND IT DEACTIVATES AFTER 25 MINUTES. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY CHECKED THE VOLTAGE ON THE METER. THEY STATED THAT IT WAS RECEIVING THE CORRECT VOLTAGE AND WAS FUNCTIONING PROPERLY. THE CONTACT... Read more
Incident date: Feb 1, 2006
MY 1997 INFINITI QX4 STARTED TO HAVE A SIDE TO SIDE WOBBLE. IT GOT WORSE OVER TIME. NOW I CAN BARELY DRIVE ON THE FREEWAY. AT SPEEDS OF ABOUT 50-65 IT WOBBLES TO THE POINT THAT IT IS VERY DANGEROUS. I BOUGHT AN INFINITI FOR THE SAFETY AND I DO NOT FEEL SAFE IN IT ANYMORE. I HAVE REPLACED SHOCKS, TIRES, HAVE DONE TIRE BALANCING, WHEEL ALIGNMENT. NONE HAVE DONE ANYTHING TO REMOTELY FIX THE PROBLEM. ... Read more
Incident date: Feb 1, 2006
MY 1997 INFINITI QX4 STARTED TO HAVE A SIDE TO SIDE WOBBLE. IT GOT WORSE OVER TIME. NOW I CAN BARELY DRIVE ON THE FREEWAY. AT SPEEDS OF ABOUT 50-65 IT WOBBLES TO THE POINT THAT IT IS VERY DANGEROUS. I BOUGHT AN INFINITI FOR THE SAFETY AND I DO NOT FEEL SAFE IN IT ANYMORE. I HAVE REPLACED SHOCKS, TIRES, HAVE DONE TIRE BALANCING, WHEEL ALIGNMENT. NONE HAVE DONE ANYTHING TO REMOTELY FIX THE PROBLEM. ... Read more
Incident date: Feb 1, 2006
MY 1997 INFINITI QX4 STARTED TO HAVE A SIDE TO SIDE WOBBLE. IT GOT WORSE OVER TIME. NOW I CAN BARELY DRIVE ON THE FREEWAY. AT SPEEDS OF ABOUT 50-65 IT WOBBLES TO THE POINT THAT IT IS VERY DANGEROUS. I BOUGHT AN INFINITI FOR THE SAFETY AND I DO NOT FEEL SAFE IN IT ANYMORE. I HAVE REPLACED SHOCKS, TIRES, HAVE DONE TIRE BALANCING, WHEEL ALIGNMENT. NONE HAVE DONE ANYTHING TO REMOTELY FIX THE PROBLEM. ... Read more
Incident date: Nov 12, 2007
CD PLAYER FAILURE. DISPLAYS "ERR 2" MESSAGE - WILL NOT PLAY OR EJECT THE 5 CD IN UNIT. CLICKS EACH TIME CAR IS STARTED. *TR
Incident date: Nov 12, 2007
CD PLAYER FAILURE. DISPLAYS "ERR 2" MESSAGE - WILL NOT PLAY OR EJECT THE 5 CD IN UNIT. CLICKS EACH TIME CAR IS STARTED. *TR
Incident date: Aug 1, 2007
TL*THE CONTACT OWNS A 2007 INFINITI G35. THE VEHICLE HESITATES WHEN ACCELERATING FROM A STOP. THE FAILURE OCCURS WHILE TURNING OR DRIVING FORWARD AND WAS NOTICED AT 10 MPH. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS AND THEY DUPLICATED THE FAILURE; HOWEVER, THEY STATED THAT THERE WAS NO REMEDY. THE FAILURE MILEAGE WAS 20 AND CURRENT MILEAGE WAS 2,500.
Incident date: Apr 15, 2007
CD GOT STUCK IN CD PLAYER. RADIO STARTED CUTTING IN AND OUT. THEN THE DASH PANEL THAT CONTROLLED THE STEREO, CD, HEATER, AC, ETC DOES NOT FUNCTION PROPERLY. THE A/C DOES NOT SHUT OFF, WHEREAS ALL THE OTHER DEVICES DO NOT TURN ON. I CAN STILL USE THE CONTROLS ON THE STEERING WHEEL BUT THE OTHER CONTROLS ON THE DASH (EXCEPT NAVIGATION) STOP WORKING. *TR
Incident date: Apr 15, 2007
CD GOT STUCK IN CD PLAYER. RADIO STARTED CUTTING IN AND OUT. THEN THE DASH PANEL THAT CONTROLLED THE STEREO, CD, HEATER, AC, ETC DOES NOT FUNCTION PROPERLY. THE A/C DOES NOT SHUT OFF, WHEREAS ALL THE OTHER DEVICES DO NOT TURN ON. I CAN STILL USE THE CONTROLS ON THE STEERING WHEEL BUT THE OTHER CONTROLS ON THE DASH (EXCEPT NAVIGATION) STOP WORKING. *TR
Incident date: Nov 4, 2007
HEADLIGHTS DON'T ILLUMINATE THE ROAD PROPERLY. *JB
Incident date: Oct 24, 2007
SUNROOF EXPLODED FROM THE INSIDE OUT OF MY 2007 INFINITI G35X. VEHICLE WAS MOVING ON HIGHWAY AT 65 MPH - NOTHING HIT THE VEHICLE TO CAUSE THE EXPLOSION. THIS IS DEFINITELY A MANUFACTURER'S DEFECT WHICH COULD HAVE CAUSED A VERY SERIOUS ACCIDENT WITH INJURIES OR DEATH. CAR WAS TOWED TO THE DEALERSHIP WHERE CAR WAS PURCHASED. THE MANUFACTURER AND THE DEALERSHIP WILL NOT TAKE RESPONSIBILITY FOR TH... Read more
Incident date: Oct 9, 2007
TL*THE CONTACT OWNS A 2008 INFINITI G37. THE VEHICLE HAS BRIDGESTONE POLE POSITION, SIZE 24540W19 TIRES. WHILE DRIVING 65 MPH, THE CONTACT STATED THAT THERE WAS A FLAT ON THE DRIVER SIDE REAR TIRE. THE DEALER STATED THAT THERE WERE ABNORMAL TEARS ON THE SIDEWALL OF THE REAR DRIVER SIDE TIRE CAUSED BY A TIRE IMPERFECTION. THE DEALER REPLACED THE TIRE. THE FAILURE MILEAGE WAS 1,370 AND CURRENT ... Read more
Incident date: Oct 30, 2007
VEHICLE BEGAN TO EXHIBIT WHITE SMOKE ON START UP THROUGH EXHAUST. BROUGHT VEHICLE IN FOR SERVICE, WAS INFORMED THAT A CLEANER AND SOME PARTS WERE REQUIRED BUT VEHICLE WAS OK TO DRIVE. UPON WAITING FOR PARTS, EXPERIENCED MORE SMOKE AND THEN ENGINE NOISE. IMMEDIATELY STOPPED VEHICLE, CHECKED OIL AND FOUND OIL LEVEL TOO LOW TO CONTINUE. RETURNED VEHICLE TO DEALER, WAITED AND WAS INFORMED THAT AFT... Read more
Incident date: Oct 29, 2007
I HAVE A 2005 G35 COUPE W/ HEAVY OIL CONSUMPTION PROBLEMS. MY CAR IS CONSUMING ROUGHLY 3 QUARTS OF OIL EVERY 2,000 MILES AND INFINITI HAS DONE AN OIL CONSUMPTION TEST AND HAD ONE OF THEIR TECHS LOOK AT MY CAR AND THEY DETERMINED THAT I NEEDED A NEW ENGINE BUT THEY WILL NOT WARRANTY A NEW ONE FOR ME. THE CORPORATE HQ TOLD ME THEY TOOK PICTURES AND A SAMPLE,THAT THEY HAVE YET TO SHOW ME AND ARE G... Read more
Incident date: Oct 29, 2007
I HAVE A 2005 G35 COUPE W/ HEAVY OIL CONSUMPTION PROBLEMS. MY CAR IS CONSUMING ROUGHLY 3 QUARTS OF OIL EVERY 2,000 MILES AND INFINITI HAS DONE AN OIL CONSUMPTION TEST AND HAD ONE OF THEIR TECHS LOOK AT MY CAR AND THEY DETERMINED THAT I NEEDED A NEW ENGINE BUT THEY WILL NOT WARRANTY A NEW ONE FOR ME. THE CORPORATE HQ TOLD ME THEY TOOK PICTURES AND A SAMPLE,THAT THEY HAVE YET TO SHOW ME AND ARE G... Read more
Incident date: Oct 29, 2007
I HAVE A 2005 G35 COUPE W/ HEAVY OIL CONSUMPTION PROBLEMS. MY CAR IS CONSUMING ROUGHLY 3 QUARTS OF OIL EVERY 2,000 MILES AND INFINITI HAS DONE AN OIL CONSUMPTION TEST AND HAD ONE OF THEIR TECHS LOOK AT MY CAR AND THEY DETERMINED THAT I NEEDED A NEW ENGINE BUT THEY WILL NOT WARRANTY A NEW ONE FOR ME. THE CORPORATE HQ TOLD ME THEY TOOK PICTURES AND A SAMPLE,THAT THEY HAVE YET TO SHOW ME AND ARE G... Read more
Incident date: Sep 27, 2007
TL*THE CONTACT OWNS A 2007 INFINITI G35. THE VEHICLE HAS BRIDGESTONE POTENZA, SIZE 245/45R18 TIRES. WHILE DRIVING 60 MPH, THE CONTACT HEARD A LOUD POP. THE VEHICLE WAS PULLED OVER AND SHE NOTICED THAT THE REAR DRIVER SIDE TIRE BLEW OUT. THE VEHICLE WAS TOWED. THE BUMPER COVER AND WHEEL PROTECTOR WERE DAMAGED. THE TIRES WERE THE ORIGINAL TIRES. THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAG... Read more
Incident date: Oct 26, 2007
CAR WILL NOT RESTART AFTER ONLY SITTING LESS THAN 48 HOURS. BATTERY HAS BEEN CHECKED AND NOT PROBLEM WITH ALTERNATOR. MANY REPORTS ON INTERNET ABOUT SIMILAR COMPLAINTS FROM INFINITI G 35 2003 OWNERS. *TR
Incident date: Aug 1, 2007
ENGINE CONSTANTLY USING EXCESSIVE AMOUNTS OF OIL. *TR
Incident date: Jan 1, 1901
2003 INFINITI G35 WITH ACCELERATION ISSUES. CUSTOMER STATES THAT THE CAR LUNGED FORWARD WHILE SHE WAS STOPPED AT A RED LIGHT. SHE SAYS THIS HAS HAPPENED FOUR TIMES. SHE SAYS SHE HAS HAD TO TURN THE WHEEL TO AVOID HITTING OTHER VEHICLES. *KB
Incident date: Jul 2, 2006
2003 INFINITI G35 WITH A RECALL ON THE ENGINE. CUSTOMER STATES THAT THE DEALER TOLD HER THAT HER CAR WAS NOT INCLUDED IN THE RECALL EVEN THOUGH THE SYMPTOMS WERE THE SAME. DEALER REFUSED TO FIX IT UNLESS SHE PAID 11,000 DOLLARS TO FIX IT. *KB THE DEALER INFORMED THE CONSUMER THE ENGINE SHUT DOWN BECAUSE THE PISTON BROKE CAUSING IT TO HIT THE ENGINE WHICH PUT A HOLE IN THE ENGINE BLOCK. THE CONSU... Read more
Incident date: Jul 2, 2006
2003 INFINITI G35 WITH A RECALL ON THE ENGINE. CUSTOMER STATES THAT THE DEALER TOLD HER THAT HER CAR WAS NOT INCLUDED IN THE RECALL EVEN THOUGH THE SYMPTOMS WERE THE SAME. DEALER REFUSED TO FIX IT UNLESS SHE PAID 11,000 DOLLARS TO FIX IT. *KB THE DEALER INFORMED THE CONSUMER THE ENGINE SHUT DOWN BECAUSE THE PISTON BROKE CAUSING IT TO HIT THE ENGINE WHICH PUT A HOLE IN THE ENGINE BLOCK. THE CONSU... Read more
Incident date: Jul 2, 2006
2003 INFINITI G35 WITH A RECALL ON THE ENGINE. CUSTOMER STATES THAT THE DEALER TOLD HER THAT HER CAR WAS NOT INCLUDED IN THE RECALL EVEN THOUGH THE SYMPTOMS WERE THE SAME. DEALER REFUSED TO FIX IT UNLESS SHE PAID 11,000 DOLLARS TO FIX IT. *KB THE DEALER INFORMED THE CONSUMER THE ENGINE SHUT DOWN BECAUSE THE PISTON BROKE CAUSING IT TO HIT THE ENGINE WHICH PUT A HOLE IN THE ENGINE BLOCK. THE CONSU... Read more
Incident date: Jul 2, 2006
2003 INFINITI G35 WITH A RECALL ON THE ENGINE. CUSTOMER STATES THAT THE DEALER TOLD HER THAT HER CAR WAS NOT INCLUDED IN THE RECALL EVEN THOUGH THE SYMPTOMS WERE THE SAME. DEALER REFUSED TO FIX IT UNLESS SHE PAID 11,000 DOLLARS TO FIX IT. *KB THE DEALER INFORMED THE CONSUMER THE ENGINE SHUT DOWN BECAUSE THE PISTON BROKE CAUSING IT TO HIT THE ENGINE WHICH PUT A HOLE IN THE ENGINE BLOCK. THE CONSU... Read more
Incident date: Jul 2, 2006
2003 INFINITI G35 WITH A RECALL ON THE ENGINE. CUSTOMER STATES THAT THE DEALER TOLD HER THAT HER CAR WAS NOT INCLUDED IN THE RECALL EVEN THOUGH THE SYMPTOMS WERE THE SAME. DEALER REFUSED TO FIX IT UNLESS SHE PAID 11,000 DOLLARS TO FIX IT. *KB THE DEALER INFORMED THE CONSUMER THE ENGINE SHUT DOWN BECAUSE THE PISTON BROKE CAUSING IT TO HIT THE ENGINE WHICH PUT A HOLE IN THE ENGINE BLOCK. THE CONSU... Read more
Incident date: Oct 25, 2007
CLUTCH ON VEHICLE 2006 G35 COUPE WITH 19,300 MILES WENT BAD. READ ONLINE AND RESEARCHED AND FOUND THAT UNDER 20,000 MILES IS VERY LOW FOR THIS TO BE HAPPENING UNDER "NORMAL WEAR AND TEAR" CONDITIONS. DEALERSHIP WAS NOT WILLING TO COVER 4YR - 60,000 MILE FACTORY WARRANTY, AND WAS TOLD THIS WAS CONSIDERED NORMAL WEAR AND TEAR SIMILAR TO BRAKE PADS!! CLUTCH?...BRAKE PADS? SAME?!?! THEY WOULD ONLY COV... Read more
Incident date: Nov 16, 2004
I MADE THE MISTAKE OF BUYING A 2005 INFINITI FX35 BELIEVING I WAS GETTING A LUXURY BRAND. ALMOST IMMEDIATELY, I STARTED HEARING THIS PIG SQUEALING NOISE FROM THE BRAKES WHENEVER I AM BACKING UP. I REPORTED THIS TO THE DEALER WHO TOLD ME TO DRIVE IT AROUND SOME MORE JUST FOR THE BRAKES TO "SETTLE DOWN". WELL, IT NEVER GOT BETTER! AFTER MORE COMPLAINTS, I HAD SOMEONE AT THE DEALERSHIP TELL ME THAT T... Read more
Incident date: Nov 16, 2004
I MADE THE MISTAKE OF BUYING A 2005 INFINITI FX35 BELIEVING I WAS GETTING A LUXURY BRAND. ALMOST IMMEDIATELY, I STARTED HEARING THIS PIG SQUEALING NOISE FROM THE BRAKES WHENEVER I AM BACKING UP. I REPORTED THIS TO THE DEALER WHO TOLD ME TO DRIVE IT AROUND SOME MORE JUST FOR THE BRAKES TO "SETTLE DOWN". WELL, IT NEVER GOT BETTER! AFTER MORE COMPLAINTS, I HAD SOMEONE AT THE DEALERSHIP TELL ME THAT T... Read more
Incident date: Nov 16, 2004
I MADE THE MISTAKE OF BUYING A 2005 INFINITI FX35 BELIEVING I WAS GETTING A LUXURY BRAND. ALMOST IMMEDIATELY, I STARTED HEARING THIS PIG SQUEALING NOISE FROM THE BRAKES WHENEVER I AM BACKING UP. I REPORTED THIS TO THE DEALER WHO TOLD ME TO DRIVE IT AROUND SOME MORE JUST FOR THE BRAKES TO "SETTLE DOWN". WELL, IT NEVER GOT BETTER! AFTER MORE COMPLAINTS, I HAD SOMEONE AT THE DEALERSHIP TELL ME THAT T... Read more
Incident date: Dec 1, 2006
2006 INFINITI G35 COUPE 6-SPEED MANUAL TRANSMISSION 1- NOTICED THE OIL LEVELS WERE TOO LOW BEFORE 3000MILE. 2- ENGINE'S LOW OIL LEVELS WOULD CAUSE A NOISE IN THE ENGINE AND PERFORMANCE DECREASES, UNTIL ADDITIONAL OIL WAS ADDED. 3- I HAD TO TAKE THE CAR INTO THE DEALER EVERY 1000MILES TO MONITOR THE LOSS OF OIL. (WHICH WAS 1.5 TO 2.5 QUARTS EVERY 1000MILES.) AFTER 5 SUCH CHECK UPS, INFINITI AP... Read more
Incident date: Oct 12, 2007
MY SERVICE STATION NOTIFIED ME THAT I NEEDED NEW BRAKES ON MY 2006 INFINITI G35X AT 9,000 MILES. HAVING BEEN THROUGH THE EXTENDED WARRANTY ON MY LAST G35, I FEEL THAT THIS IS UNUSUAL. INFINITI CLAIMS USUAL REPLACEMENT AT ABOUT 20,000 MILES. *TR
Incident date: Aug 30, 2007
TL*THE CONTACT OWNS A 2005 INFINITI Q45. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO START THE VEHICLE; HOWEVER, THE KEY WOULD NOT TURN IN THE IGNITION. SHE CALLED AAA TO GET THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICE, BUT NO FAILURES WERE FOUND AT THAT TIME. THE CURRENT MILEAGE WAS 28,000 AND FAILURE MILEAGE WAS 17,000. UPDATED 01/02/08. *LJ UPDATED 12/... Read more
Incident date: Oct 16, 2007
THE HEADLIGHT HOUSING THAT SEPARATES THE LOW BEAM FROM THE HIGH BEAM IS CURRENTLY CRACKED, HAVE SEEN 20 OTHER CARS WITH THE SAME PROBLEM ON THE 03-05 COUPE'S IT IS A QUALITY PROBLEM AND NEEDS TO BE RESOLVED BY DEALER WEATHER WITHIN OR OUT OF THE WARRANTY, NOTHING HAS BEEN DONE TO FIX THIS MATTER THE DEALERSHIPS THAT I HAVE WENT TO AND I EVEN CALLED THE CORPORATE OF INFINITI ON THIS MATTER AND THEY... Read more
Incident date: Oct 16, 2007
THE HEADLIGHT HOUSING THAT SEPARATES THE LOW BEAM FROM THE HIGH BEAM IS CURRENTLY CRACKED, HAVE SEEN 20 OTHER CARS WITH THE SAME PROBLEM ON THE 03-05 COUPE'S IT IS A QUALITY PROBLEM AND NEEDS TO BE RESOLVED BY DEALER WEATHER WITHIN OR OUT OF THE WARRANTY, NOTHING HAS BEEN DONE TO FIX THIS MATTER THE DEALERSHIPS THAT I HAVE WENT TO AND I EVEN CALLED THE CORPORATE OF INFINITI ON THIS MATTER AND THEY... Read more
Incident date: Oct 13, 2007
REAR BRAKE WEAR OUT AT 17,000 MILES. *JB
Incident date: Aug 8, 2003
TL*THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 60 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE DEALER STATED THAT THE CAM SENSOR FAILED AND REPAIRS WERE MADE. THE CURRENT MILEAGE WAS 76,533 AND FAILURE MILEAGE WAS 45,829. UPDATED 12/12/2007 *BF UPDATED 12/12/07
Incident date: Sep 24, 2007
MY 2005 INFINITI G35 COUPE HAS BEEN EXPERIENCING HIGH AMOUNTS OF ENGINE OIL CONSUMPTION. FINALLY, I ASKED THE DEALER TO PERFORM AN ENGINE OIL CONSUMPTION TEST. THROUGH THE COURSE OF 3 DEALERSHIP DOCUMENTED ENGINE OIL CONSUMPTION TESTS, MY CAR HAS CONSUMED 4 QUARTS OF ENGINE OIL IN SOME 2,739 MILES. THE INFINITI DEALER HAS ADVISED ME THAT THIS RATE OF ENGINE OIL CONSUMPTION IS ACCEPTABLE BY INFINIT... Read more
Incident date: Sep 14, 2007
TL*THE CONTACT OWNS A 2002 INFINITI QX4. ON SEPTEMBER 14, 2007, WHILE FUELING THE VEHICLE, THE GAS SHOT BACK OUT AT LEAST TWO FEET FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP ON SEPTEMBER 19, 2007, WHERE IT CURRENTLY REMAINS. THE CONTACT WAS INFORMED THAT THE FUEL TANK WOULD PROBABLY HAVE TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 100,400. UPDATED 10/16/07 *TR
Incident date: Aug 17, 2007
OUR 2003 G-35 INFINITY WAS STRUCK ON THE RIGHT FRONT PASSENGER SIDE OF THE VEHICLE AT OR JUST BEHIND THE BUMPER. THE AIR BAG DID NOT DEPLOY. THE CAR THAT STRUCK OUR VEHICLE RAN THROUGH A RED LIGHT, DID NOT SLOW ON A ROAD THAT HAD A SPEED LIMIT OF 35 MPH (AT LEAST). THE CAR WAS TOTALED. *JB
Crash
2 injured
Incident date: Sep 15, 2007
TL*THE CONTACT OWNS A 2006 INFINITI G35. WHILE DRIVING 30 MPH, THE VEHICLE JERKED FORWARD WHEN THE BRAKE PEDAL WAS DEPRESSED AND ACCELERATED SLIGHTLY. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 34,000.
Incident date: Aug 30, 2007
ON AUGUST 30, 2007, I WAS STOPPED AT A RED LIGHT IN MY 2004 INFINITI G35X AND WAS STRUCK FROM BEHIND WHILE STATIONARY WITH MY FOOT ON THE BRAKE. THE VEHICLE THAT STRUCK ME WAS TRAVELING AT A HIGH RATE OF SPEED ESTIMATED TO BE IN EXCESS OF 40MPH. THE IMPACT CRUSHED MY REAR BUMPER AND TRUNK AND DROVE MY VEHICLE INTO THE REAR OF THE SUV STOPPED IN FRONT OF ME, CRUSHING MY FRONT END AND INDUCING DEP... Read more
Crash
1 injured
Incident date: Aug 15, 2007
DASHBOARD: OVER A 3 AND A HALF YEAR PERIOD OF OWNING MY VEHICLE, MY DASH HAS RECENTLY (AND QUICKLY) BEGAN TO BUBBLE. THE DEALERSHIP HAS TOLD ME THAT THIS IS HAPPENING TO ALL INFINITI FX VEHICLES WITH BLACK INTERIOR. I NEVER USED CLEANERS WITH CHECMICALS THAT COULD HAVE CAUSED THE DAMAGE. IT JUST HAPPENED. I ALSO AM OUT OF WARRANTY BASED ON MILEAGE NOT YEARS. DRIVER SIDE DOOR ACTUATOR: MY AC... Read more
Incident date: Aug 15, 2007
DASHBOARD: OVER A 3 AND A HALF YEAR PERIOD OF OWNING MY VEHICLE, MY DASH HAS RECENTLY (AND QUICKLY) BEGAN TO BUBBLE. THE DEALERSHIP HAS TOLD ME THAT THIS IS HAPPENING TO ALL INFINITI FX VEHICLES WITH BLACK INTERIOR. I NEVER USED CLEANERS WITH CHECMICALS THAT COULD HAVE CAUSED THE DAMAGE. IT JUST HAPPENED. I ALSO AM OUT OF WARRANTY BASED ON MILEAGE NOT YEARS. DRIVER SIDE DOOR ACTUATOR: MY AC... Read more
INFINITI
QX56
(2005) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Sep 6, 2007
Incident date: Sep 5, 2007
TL*THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING 30 MPH, THE BRAKE PEDAL EXTENDED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE STOPPING DISTANCE INCREASED. THE DEALER STATED THAT THE ABS CAUSED THE FAILURE AND THAT THEY WOULD REPROGRAM THE COMPUTER. AS OF SEPTEMBER 6, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 50,000.
Incident date: Jun 15, 2007
2004 INFINITY G35 COUPE IS BURNING EXCESSIVE ENGINE OIL, I HAVE TO ADD A QUART OF OIL EVERY 1500--2000 MILES. *TR
Incident date: Apr 17, 2007
OUR 2002 INFINITI I-35 HAS ACCELERATED ON ITS OWN 3 TIMES. THE FIRST TIME WE WERE TURNING AROUND IN OUR FRIEND'S DRIVEWAY AND IT TOOK OFF IN REVERSE. THE SECOND TIME WE WERE FIRST IN LINE AT A STOP LIGHT. THE THIRD TIME, I WAS MOVING THE CAR IN OUR DRIVEWAY AND IT WENT THROUGH OUR NEIGHBOR'S FENCE CAUSING $8,000 DAMAGE TO OUR CAR. THE DEALER IN GRAND RAPIDS SAID THEY NEVER HEARD OF SUCH A THING. ... Read more
Crash
Incident date: May 17, 2007
WHEN MY LEASED 06' G35 COUPE HIT AROUND 6,000 MILES IT STARTED MAKING A RATTLING SOUND FROM UNDER THE HOOD. WHEN I BROUGHT THE CAR TO THE DEALERSHIP TO BE CHECKED ON THEY ADVISED ME THAT MY ENGINE WAS CONSUMING TOO MUCH OIL & THAT THE ENGINE WOULD HAVE TO BE REPLACED. THEY REPLACED THE ENGINE BUT THAN AT AROUND 7,000 MILES THE SAME NOISE CAME BACK. I HAVE BEEN TO THE DEALERSHIP 4 TIMES IN THE LAST... Read more