Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Dec 1, 2006
2006 INFINITI G35 COUPE 6-SPEED MANUAL TRANSMISSION 1- NOTICED THE OIL LEVELS WERE TOO LOW BEFORE 3000MILE. 2- ENGINE'S LOW OIL LEVELS WOULD CAUSE A NOISE IN THE ENGINE AND PERFORMANCE DECREASES, UNTIL ADDITIONAL OIL WAS ADDED. 3- I HAD TO TAKE THE CAR INTO THE DEALER EVERY 1000MILES TO MONITOR THE LOSS OF OIL. (WHICH WAS 1.5 TO 2.5 QUARTS EVERY 1000MILES.) AFTER 5 SUCH CHECK UPS, INFINITI AP... Read more
Incident date: Oct 12, 2007
MY SERVICE STATION NOTIFIED ME THAT I NEEDED NEW BRAKES ON MY 2006 INFINITI G35X AT 9,000 MILES. HAVING BEEN THROUGH THE EXTENDED WARRANTY ON MY LAST G35, I FEEL THAT THIS IS UNUSUAL. INFINITI CLAIMS USUAL REPLACEMENT AT ABOUT 20,000 MILES. *TR
Incident date: Aug 30, 2007
TL*THE CONTACT OWNS A 2005 INFINITI Q45. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO START THE VEHICLE; HOWEVER, THE KEY WOULD NOT TURN IN THE IGNITION. SHE CALLED AAA TO GET THE VEHICLE TO START. THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICE, BUT NO FAILURES WERE FOUND AT THAT TIME. THE CURRENT MILEAGE WAS 28,000 AND FAILURE MILEAGE WAS 17,000. UPDATED 01/02/08. *LJ UPDATED 12/... Read more
Incident date: Oct 16, 2007
THE HEADLIGHT HOUSING THAT SEPARATES THE LOW BEAM FROM THE HIGH BEAM IS CURRENTLY CRACKED, HAVE SEEN 20 OTHER CARS WITH THE SAME PROBLEM ON THE 03-05 COUPE'S IT IS A QUALITY PROBLEM AND NEEDS TO BE RESOLVED BY DEALER WEATHER WITHIN OR OUT OF THE WARRANTY, NOTHING HAS BEEN DONE TO FIX THIS MATTER THE DEALERSHIPS THAT I HAVE WENT TO AND I EVEN CALLED THE CORPORATE OF INFINITI ON THIS MATTER AND THEY... Read more
Incident date: Oct 16, 2007
THE HEADLIGHT HOUSING THAT SEPARATES THE LOW BEAM FROM THE HIGH BEAM IS CURRENTLY CRACKED, HAVE SEEN 20 OTHER CARS WITH THE SAME PROBLEM ON THE 03-05 COUPE'S IT IS A QUALITY PROBLEM AND NEEDS TO BE RESOLVED BY DEALER WEATHER WITHIN OR OUT OF THE WARRANTY, NOTHING HAS BEEN DONE TO FIX THIS MATTER THE DEALERSHIPS THAT I HAVE WENT TO AND I EVEN CALLED THE CORPORATE OF INFINITI ON THIS MATTER AND THEY... Read more
Incident date: Oct 13, 2007
REAR BRAKE WEAR OUT AT 17,000 MILES. *JB
Incident date: Aug 8, 2003
TL*THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 60 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE DEALER STATED THAT THE CAM SENSOR FAILED AND REPAIRS WERE MADE. THE CURRENT MILEAGE WAS 76,533 AND FAILURE MILEAGE WAS 45,829. UPDATED 12/12/2007 *BF UPDATED 12/12/07
Incident date: Sep 24, 2007
MY 2005 INFINITI G35 COUPE HAS BEEN EXPERIENCING HIGH AMOUNTS OF ENGINE OIL CONSUMPTION. FINALLY, I ASKED THE DEALER TO PERFORM AN ENGINE OIL CONSUMPTION TEST. THROUGH THE COURSE OF 3 DEALERSHIP DOCUMENTED ENGINE OIL CONSUMPTION TESTS, MY CAR HAS CONSUMED 4 QUARTS OF ENGINE OIL IN SOME 2,739 MILES. THE INFINITI DEALER HAS ADVISED ME THAT THIS RATE OF ENGINE OIL CONSUMPTION IS ACCEPTABLE BY INFINIT... Read more
Incident date: Sep 14, 2007
TL*THE CONTACT OWNS A 2002 INFINITI QX4. ON SEPTEMBER 14, 2007, WHILE FUELING THE VEHICLE, THE GAS SHOT BACK OUT AT LEAST TWO FEET FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP ON SEPTEMBER 19, 2007, WHERE IT CURRENTLY REMAINS. THE CONTACT WAS INFORMED THAT THE FUEL TANK WOULD PROBABLY HAVE TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 100,400. UPDATED 10/16/07 *TR
Incident date: Aug 17, 2007
OUR 2003 G-35 INFINITY WAS STRUCK ON THE RIGHT FRONT PASSENGER SIDE OF THE VEHICLE AT OR JUST BEHIND THE BUMPER. THE AIR BAG DID NOT DEPLOY. THE CAR THAT STRUCK OUR VEHICLE RAN THROUGH A RED LIGHT, DID NOT SLOW ON A ROAD THAT HAD A SPEED LIMIT OF 35 MPH (AT LEAST). THE CAR WAS TOTALED. *JB
Crash
2 injured
Incident date: Sep 15, 2007
TL*THE CONTACT OWNS A 2006 INFINITI G35. WHILE DRIVING 30 MPH, THE VEHICLE JERKED FORWARD WHEN THE BRAKE PEDAL WAS DEPRESSED AND ACCELERATED SLIGHTLY. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 34,000.
Incident date: Aug 30, 2007
ON AUGUST 30, 2007, I WAS STOPPED AT A RED LIGHT IN MY 2004 INFINITI G35X AND WAS STRUCK FROM BEHIND WHILE STATIONARY WITH MY FOOT ON THE BRAKE. THE VEHICLE THAT STRUCK ME WAS TRAVELING AT A HIGH RATE OF SPEED ESTIMATED TO BE IN EXCESS OF 40MPH. THE IMPACT CRUSHED MY REAR BUMPER AND TRUNK AND DROVE MY VEHICLE INTO THE REAR OF THE SUV STOPPED IN FRONT OF ME, CRUSHING MY FRONT END AND INDUCING DEP... Read more
Crash
1 injured
Incident date: Aug 15, 2007
DASHBOARD: OVER A 3 AND A HALF YEAR PERIOD OF OWNING MY VEHICLE, MY DASH HAS RECENTLY (AND QUICKLY) BEGAN TO BUBBLE. THE DEALERSHIP HAS TOLD ME THAT THIS IS HAPPENING TO ALL INFINITI FX VEHICLES WITH BLACK INTERIOR. I NEVER USED CLEANERS WITH CHECMICALS THAT COULD HAVE CAUSED THE DAMAGE. IT JUST HAPPENED. I ALSO AM OUT OF WARRANTY BASED ON MILEAGE NOT YEARS. DRIVER SIDE DOOR ACTUATOR: MY AC... Read more
Incident date: Aug 15, 2007
DASHBOARD: OVER A 3 AND A HALF YEAR PERIOD OF OWNING MY VEHICLE, MY DASH HAS RECENTLY (AND QUICKLY) BEGAN TO BUBBLE. THE DEALERSHIP HAS TOLD ME THAT THIS IS HAPPENING TO ALL INFINITI FX VEHICLES WITH BLACK INTERIOR. I NEVER USED CLEANERS WITH CHECMICALS THAT COULD HAVE CAUSED THE DAMAGE. IT JUST HAPPENED. I ALSO AM OUT OF WARRANTY BASED ON MILEAGE NOT YEARS. DRIVER SIDE DOOR ACTUATOR: MY AC... Read more
INFINITI
QX56
(2005) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Sep 6, 2007
Incident date: Sep 5, 2007
TL*THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING 30 MPH, THE BRAKE PEDAL EXTENDED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE STOPPING DISTANCE INCREASED. THE DEALER STATED THAT THE ABS CAUSED THE FAILURE AND THAT THEY WOULD REPROGRAM THE COMPUTER. AS OF SEPTEMBER 6, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 50,000.
Incident date: Jun 15, 2007
2004 INFINITY G35 COUPE IS BURNING EXCESSIVE ENGINE OIL, I HAVE TO ADD A QUART OF OIL EVERY 1500--2000 MILES. *TR
Incident date: Apr 17, 2007
OUR 2002 INFINITI I-35 HAS ACCELERATED ON ITS OWN 3 TIMES. THE FIRST TIME WE WERE TURNING AROUND IN OUR FRIEND'S DRIVEWAY AND IT TOOK OFF IN REVERSE. THE SECOND TIME WE WERE FIRST IN LINE AT A STOP LIGHT. THE THIRD TIME, I WAS MOVING THE CAR IN OUR DRIVEWAY AND IT WENT THROUGH OUR NEIGHBOR'S FENCE CAUSING $8,000 DAMAGE TO OUR CAR. THE DEALER IN GRAND RAPIDS SAID THEY NEVER HEARD OF SUCH A THING. ... Read more
Crash
Incident date: May 17, 2007
WHEN MY LEASED 06' G35 COUPE HIT AROUND 6,000 MILES IT STARTED MAKING A RATTLING SOUND FROM UNDER THE HOOD. WHEN I BROUGHT THE CAR TO THE DEALERSHIP TO BE CHECKED ON THEY ADVISED ME THAT MY ENGINE WAS CONSUMING TOO MUCH OIL & THAT THE ENGINE WOULD HAVE TO BE REPLACED. THEY REPLACED THE ENGINE BUT THAN AT AROUND 7,000 MILES THE SAME NOISE CAME BACK. I HAVE BEEN TO THE DEALERSHIP 4 TIMES IN THE LAST... Read more
Incident date: Jan 1, 2004
FROM THE SECOND YEAR AFTER PURCHASE OF AUTO, THE HEADLIGHT OUTER PLASTIC COVER HAS BECOME WHITISH AND OPAQUE, LIMITING THE LIGHT OUTPUT OF HEADLIGHT AND REDUCING ROAD ILLUMINATION, THUS PROVIDING LIMITED ROAD ILLUMINATION AL NIGHT. *TR
Incident date: Aug 19, 2007
TL*THE CONTACT OWNS A 2007 INFINITI M35. WHEN THE CONTACT PUSHED THE ON/OFF BUTTON UNDER THE STEERING WHEEL TO TURN OFF THE VEHICLE, IT WENT IN REVERSE AT APPROXIMATELY 10 MPH. THE CONTACT SUSTAINED MINOR KNEE INJURIES. THE VEHICLE STOPPED ONCE IT HIT A PILLAR. THE CURRENT AND FAILURE MILEAGES WERE 3,196. UPDATED 03-07-08 *BF THE CONSUMER ALSO STATED THE AIRBAGS DIDN'T DEPLOY. THE CONSUMER ... Read more
Crash
1 injured
Incident date: Aug 19, 2007
TL*THE CONTACT OWNS A 2007 INFINITI M35. WHEN THE CONTACT PUSHED THE ON/OFF BUTTON UNDER THE STEERING WHEEL TO TURN OFF THE VEHICLE, IT WENT IN REVERSE AT APPROXIMATELY 10 MPH. THE CONTACT SUSTAINED MINOR KNEE INJURIES. THE VEHICLE STOPPED ONCE IT HIT A PILLAR. THE CURRENT AND FAILURE MILEAGES WERE 3,196. UPDATED 03-07-08 *BF THE CONSUMER ALSO STATED THE AIRBAGS DIDN'T DEPLOY. THE CONSUMER ... Read more
Crash
1 injured
Incident date: Aug 19, 2007
TL*THE CONTACT OWNS A 2007 INFINITI M35. WHEN THE CONTACT PUSHED THE ON/OFF BUTTON UNDER THE STEERING WHEEL TO TURN OFF THE VEHICLE, IT WENT IN REVERSE AT APPROXIMATELY 10 MPH. THE CONTACT SUSTAINED MINOR KNEE INJURIES. THE VEHICLE STOPPED ONCE IT HIT A PILLAR. THE CURRENT AND FAILURE MILEAGES WERE 3,196. UPDATED 03-07-08 *BF THE CONSUMER ALSO STATED THE AIRBAGS DIDN'T DEPLOY. THE CONSUMER ... Read more
Crash
1 injured
Incident date: Aug 19, 2007
TL*THE CONTACT OWNS A 2007 INFINITI M35. WHEN THE CONTACT PUSHED THE ON/OFF BUTTON UNDER THE STEERING WHEEL TO TURN OFF THE VEHICLE, IT WENT IN REVERSE AT APPROXIMATELY 10 MPH. THE CONTACT SUSTAINED MINOR KNEE INJURIES. THE VEHICLE STOPPED ONCE IT HIT A PILLAR. THE CURRENT AND FAILURE MILEAGES WERE 3,196. UPDATED 03-07-08 *BF THE CONSUMER ALSO STATED THE AIRBAGS DIDN'T DEPLOY. THE CONSUMER ... Read more
Crash
1 injured
Incident date: Jul 10, 2006
I HAVE A 1997 INFINITY QX-4 AND WHEN I DRIVE MY CAR THE CAR WOBBLE TO THE STATE WHERE I FEEL LIKE THE CAR IS GOING TO FLIP OVER. I CHANGED THE SHOCKS, STRUTS, SUSPENSION LINKS, BALANCED THE TIRE, ALIGNMENT, ETC AND CAN'T GET RID OF THE WOBBLE. I NOTICED THERE ARE A LOT OF SIMILAR COMPLAINTS IN WEBSITES. THIS IS A DANGEROUS SITUATION. *JB
Incident date: Apr 7, 2007
MY 2000 INFINITY Q-45 WITH 37,000 MILES OF USAGE SUDDENLY AND WITHOUT WARNING COMPLETELY LOCKED UP WHILE UNDER POWER IN THE OUTSIDE LANE WHILE ON A BUSY SIX LANE STREET AND WOULD NOT MOVE. THE VEHICLE WE LATER LEARNED BY THE DEALER HAD SUFFERED A REAR WHEEL BRAKE AND AXLE COMPLETE BREAKDOWN AND FAILURE. THE DEALER SERVICE DEPARTMENT SAID THAT WE MUST HAVE DRIVEN THE CAR WITH THE EMERGENCY BRAKE E... Read more
Incident date: Aug 13, 2007
I'VE OWNED MY VEHICLE FOR JUST A LITTLE OVER TWO MONTHS AND I REGRET MY CHOICE. THE DRIVER WINDOW ACTS UP. I'VE BEEN HAVING PROBLEMS WITH THE WINDOW FOR ABOUT A MONTH NOW. I GOES UP EXTREMELY SLOW! THE AUTO BUTTON DOESN'T WORK. JUST TODAY I LOWERED MY WINDOW ALL THE WAY DOWN AND IT WOULDN'T GO UP. I HAD TO USE MY HANDS TO PRY IT UP. THIS WILL BE THE SECOND TIME I TAKE MY VEHICLE BACK TO THE DEALER... Read more
Incident date: Aug 8, 2007
I WANT TO REPORT THAT NISSAN/INFINITI HAS A MAJOR DEFECT WITH THE ENGINES BEING USED IN THE INFINITI G35 AND NISSAN 350Z CARS. THE DEFECTS ARE CAUSING ENGINES TO BLOW DUE TO LOW OIL CAPACITY. THIS IS A MAJOR SAFETY THREAT TO THE OWNERS OF THE CARS AND TO OTHER MOTORISTS ON THE ROAD. I WANT INFINITI TO TAKE BACK MY VEHICLE BECAUSE I BELIEVE IT IS A SAFETY THREAT TO ME, MY WIFE, MY 3 YEAR OL... Read more
Incident date: Aug 5, 2007
TL*THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER AND ALL THE WARNING INDICATOR LIGHTS ILLUMINATED. THERE WAS NO POWER STEERING OR BRAKE FUNCTIONALITY. THE VEHICLE WAS PULLED OVER AND RESTARTED. THE DEALER STATED THAT THE ENGINE CRANK SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA RECALL # 03V455000 (ENGINE AND ... Read more
Incident date: Sep 24, 2006
PURCHASED BRAND NEW 2006 INFINITI M45. FROM MONTH AFTER PURCHASE, LEARNED THAT MOONROOF LEAKS WHEN WASHING CAR THROUGH BRUSHLESS AUTO CAR WASH. ONCE IT EVEN LEAKED DURING A HEAVY RAIN. DEALER HAS BEEN VERY ATTENTIVE, BUT ALWAYS REPORTS NO PROBLEMS FOUND. SAID THEY CLEARED DRAIN HOLE JUST IN CASE. I GAVE UP, AND ONLY WASHES CAR BY HAND. A $55K CAR SHOULDN'T LEAK. *TR
Incident date: Aug 7, 2007
EXCESSIVE OIL CONSUMPTION AND EXCESSIVE ENGINE NOISE AND/OR VIBRATION COMING FROM THE ENGINE. *JB
Incident date: May 13, 2007
THE INTELLIGENT KEY OFFERED WITH THE NEW TECHNOLOGY PACKAGE IS NOT BUILT TO WITHSTAND NORMAL USE. MY UNIT COMPLETELY DIED WITH 48 HOURS OF OWNING THE VEHICLE, LEAVING ME STRANDED AND MISSING MOTHER'S DAY LUNCH. INFINITI HAS ACKNOWLEDGED CONFLICTS WITH THE KEY AND MOBILE PHONES, HOWEVER A RECALL NEEDS TO BE ENACTED. *TR
Incident date: Aug 3, 2007
THERE ARE METAL PAINT FLAKES LODGED IN THE CLEAR-COAT OF THE PAINT JOB, ALL OVER THE VEHICLE. IT SHOWS UP AS SMALL SPECS OF COLOR IN THE PAINT FINISH, REALLY OBVIOUS WHEN YOU HAVE A BLACK CAR. *TR
Incident date: Jul 24, 2007
I HAVE HAD MULTIPLE ISSUES WITH MY CAR. THE MOST SEVERE HAVE BEEN A REPLACEMENT BOLT ON THE AXLE THAT MADE A CLICKING SOUND WHEN I PUT IT IN REVERSE. THAT TOOK PLACE WITHIN 2 MONTHS OF MY OWNING THE CAR. THE OTHER HAS BEEN MY BRAKES. THEY WERE MAKING SQUEALING SOUNDS WHEN THEY WERE DEPRESSED, AT 4500 MILES. I KEPT COMPLAINING TO THE DEALERSHIP AND THEY FINALLY REALIZED THAT THERE WAS AN ISSUE WITH... Read more
Incident date: Jul 24, 2007
I HAVE HAD MULTIPLE ISSUES WITH MY CAR. THE MOST SEVERE HAVE BEEN A REPLACEMENT BOLT ON THE AXLE THAT MADE A CLICKING SOUND WHEN I PUT IT IN REVERSE. THAT TOOK PLACE WITHIN 2 MONTHS OF MY OWNING THE CAR. THE OTHER HAS BEEN MY BRAKES. THEY WERE MAKING SQUEALING SOUNDS WHEN THEY WERE DEPRESSED, AT 4500 MILES. I KEPT COMPLAINING TO THE DEALERSHIP AND THEY FINALLY REALIZED THAT THERE WAS AN ISSUE WITH... Read more
Incident date: Jul 24, 2007
I HAVE HAD MULTIPLE ISSUES WITH MY CAR. THE MOST SEVERE HAVE BEEN A REPLACEMENT BOLT ON THE AXLE THAT MADE A CLICKING SOUND WHEN I PUT IT IN REVERSE. THAT TOOK PLACE WITHIN 2 MONTHS OF MY OWNING THE CAR. THE OTHER HAS BEEN MY BRAKES. THEY WERE MAKING SQUEALING SOUNDS WHEN THEY WERE DEPRESSED, AT 4500 MILES. I KEPT COMPLAINING TO THE DEALERSHIP AND THEY FINALLY REALIZED THAT THERE WAS AN ISSUE WITH... Read more
Incident date: May 10, 2007
1) NO EVENTS LED TO FAILURE, VEHICLE WAS PROPERLY MAINTAINED. HOOD WAS OPENED. 2) HOOD DOES NOT PROPERLY CLOSE, VEHICLES HOOD HINGE PIVOT HAS BOUND, CAUSING THE CORNER OF THE HOOD NEAR THE WINDSHIELD TO RISE. THIS DOES NOT COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) NO. 219, "WINDSHIELD ZONE INTRUSION." CONSEQUENCE OF NONCOMPLIANCE: IN THE EVENT OF A VEH... Read more
Incident date: Jul 1, 2007
2004 VQ35DE ENGINE OF A G35 COUPLE BURNS OIL RAPIDLY LEADING TO ENGINE FAILURE. MANY COMPLAINTS FROM OTHER OWNERS HAVE BEEN RECORDED. WILL HAVE TO GET A NEW ENGINE SOON. *TR
Incident date: Mar 5, 2006
ENGINE NEW USED 1 QT OF OIL EVERY 1200 MILES. OIL CONSUMPTION SOMEWHAT BETTER WITH MORE MILES, BUT STILL 1 QT/2500 MILE PRESENTLY WITH 21,000 MILES ON ENGINE. DEALER SAID IT WAS MY DRIVING HABITS AND NISSAN/INFINITI WON'T DO ANYTHING ABOUT IT UNLESS IT CONSUMES MORE THAN 1QT/1000 MILE. I FOLLOWED FACTORY ENGINE BREAK-IN GUIDELINES, I DO NOT RACE MY VEHICLE AND DEALER HAS DONE ALL FACTORY SCHEDULED... Read more
Incident date: Jul 21, 2007
TL*THE CONTACT OWNS A 1998 INFINITI Q45. WHILE DRIVING 65 MPH, THE VEHICLE BEGAN TO DECELERATE. THE CONTACT PULLED OVER AND NOTICED THAT THE FRONT PASSENGER SIDE TBC SIGMA REGENT TIRE WAS WARPED. THE VEHICLE WAS TAKEN TO THE SHOP AND THEY FOUND THAT THE BELT SEPARATED AND ONLY STEEL REMAINED. THE CORRECT TIRE SIZE IS 21560R15. THE CURRENT AND FAILURE MILEAGES WERE 87,000.
Incident date: Jul 6, 2007
I BELIEVE THE PAINT ON THE 2007 INFINITI G35 IS DEFECTIVE. THE DEALER DID NOT TELL ME WHEN I PURCHASED THE VEHICLE THAT IT NEEDED TO BE SEALED. AFTER ONLY HAVING THE VEHICLE 2 MONTHS, THE PAINT ON MY HOOD IS RUINED FROM BIRD DROPPINGS. I WAS AT WORK AND BY THE TIME I WAS ABLE TO WASH IT OFF MY PAINT WAS RUINED. WHEN I CALLED THE DEALER ABOUT THE PROBLEM HE TOLD ME THE PAINT WAS SUCH 'HIGH TECH... Read more
Incident date: May 10, 2007
1. THERE WERE NO EVENTS LEADING TO THE FAILURE. VEHICLE PROPERLY MAINTAINED. 2. PASSENGER SIDE HOOD HINGE FAILED. THIS CAUSED DAMAGE TO THE HOOD AND THE FENDER. HOOD DOES NOT OPEN OR CLOSE PROPERLY. I AM FEARFUL OF HOOD OPENING UNDER SPEED. 3. DEALER AND INFINITI HAVE REFUSED TO REPAIR VEHICLE UNDER WARRANTY ALTHOUGH STILL WITHIN THE WARRANTY PERIOD OF 4 YEARS OR 60,000 MILES. *TR
Incident date: Aug 30, 2006
TL*THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING 35 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE DEALER DID NOT INSPECT THE VEHICLE. THE FAILURE RECURRED WHILE DRIVING 35 MPH AND, BUT THE CONTACT WAS UNABLE TO RESTART THE VEHICLE THIS TIME. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE FAILURE WAS CAUSED BY THE CAM POSITION SENSOR. TH... Read more
Incident date: Jul 1, 2007
WHEN USING CRUISE CONTROL AND GOING DOWNHILL THERE IS A CONSTANT BRAKING FEELING THAT MAKES THE RIDE FEEL JERKY. NEVER EXPERIENCED THIS ON ANY OTHER VEHICLE. SPOKE WITH OTHER OWNERS AND THEY HAVE SAME EXPERIENCE AND DEA;ER ADVISED NOTHING CAN BE DONE. SUNROOF IS VERY NOISY WHEN OPENED AT HIGHWAY SPEEDS. THE FLAP THAT POPS UP WHEN THE ROOF IS OPENED IS THE CULPRIT. WHEN YOU HOLD DOWN WITH YO... Read more
Incident date: Jul 1, 2007
WHEN USING CRUISE CONTROL AND GOING DOWNHILL THERE IS A CONSTANT BRAKING FEELING THAT MAKES THE RIDE FEEL JERKY. NEVER EXPERIENCED THIS ON ANY OTHER VEHICLE. SPOKE WITH OTHER OWNERS AND THEY HAVE SAME EXPERIENCE AND DEA;ER ADVISED NOTHING CAN BE DONE. SUNROOF IS VERY NOISY WHEN OPENED AT HIGHWAY SPEEDS. THE FLAP THAT POPS UP WHEN THE ROOF IS OPENED IS THE CULPRIT. WHEN YOU HOLD DOWN WITH YO... Read more
Incident date: Jun 27, 2007
LEASED VEHICLE, HIGHWAY DRIVING AND VERY LIMITED LOCAL/CITY DRIVING. BRAKES HAD 'GRINDING' NOISE WHENEVER INITIALLY APPLIED AND I WAS TOLD BY DEALER THAT WAS HOW THE "EUROPEAN BRAKE SYSTEM" SOUNDS -? REQUIRED FRONT BRAKE PADS/ROTORS REPLACED AT ~ 19,000 MILES 8 MONTHS AFTER ACQUIRING THE CAR. REAR BRAKE PADS/ROTORS THEN HAD TO BE REPLACED 13 MONTHS AFTER ACQUIRING THE CAR AT ~ 29,000 MILES. WAS... Read more
Incident date: Jun 27, 2007
LEASED VEHICLE, HIGHWAY DRIVING AND VERY LIMITED LOCAL/CITY DRIVING. BRAKES HAD 'GRINDING' NOISE WHENEVER INITIALLY APPLIED AND I WAS TOLD BY DEALER THAT WAS HOW THE "EUROPEAN BRAKE SYSTEM" SOUNDS -? REQUIRED FRONT BRAKE PADS/ROTORS REPLACED AT ~ 19,000 MILES 8 MONTHS AFTER ACQUIRING THE CAR. REAR BRAKE PADS/ROTORS THEN HAD TO BE REPLACED 13 MONTHS AFTER ACQUIRING THE CAR AT ~ 29,000 MILES. WAS... Read more
Incident date: Jun 27, 2007
LEASED VEHICLE, HIGHWAY DRIVING AND VERY LIMITED LOCAL/CITY DRIVING. BRAKES HAD 'GRINDING' NOISE WHENEVER INITIALLY APPLIED AND I WAS TOLD BY DEALER THAT WAS HOW THE "EUROPEAN BRAKE SYSTEM" SOUNDS -? REQUIRED FRONT BRAKE PADS/ROTORS REPLACED AT ~ 19,000 MILES 8 MONTHS AFTER ACQUIRING THE CAR. REAR BRAKE PADS/ROTORS THEN HAD TO BE REPLACED 13 MONTHS AFTER ACQUIRING THE CAR AT ~ 29,000 MILES. WAS... Read more
Incident date: May 29, 2007
SENSOR ASSOCIATED WITH THE ELECTRONIC THROTTLE MODULE MALFUNCTIONED. CAR ALTERNATIVELY SURGED AND LIMPED ALONG.
Incident date: Apr 10, 2007
AIR BAG LIGHT CAME ON AT 33,000. DIAGNOSIS: A BAD SENSOR FOR DRIVER'S SIDE BAG. EXTENDED WARRANTY DOES NOT COVER. THEY WANTED $700 TO FIX IT. TURNS OUT THERE IS A RESET METHOD THAT WILL TURN OFF THE LIGHT IF IT IS NOT DEFECTIVE, AND ONLY NEEDS TO BE RESET. THE DEALER DID NOT TRY THIS, OR OFFER TO DO SO. *AK
INFINITI
G35
(2004) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jun 14, 2007
Incident date: Jun 13, 2007
THE FOOT BRAKE DEPRESSES LOWER THAN THE ACCELERATOR THUS CAUSING THE MOTOR TO ACCELERATE WHEN APPLYING THE BREAK. WHEN BREAKING IN AN EMERGENCY, THE SIDE OF MY SHOE CAUGHT THE ACCELERATOR CAUSING THE MOTOR TO REV UP AND PUSHED OUR CAR INTO THE VEHICLE INFRONT OF US. FORTUNATELY, WE WERE GOING SLOW ENOUGH BY THIS TIME AND ONLY THE FRONT BUMPER WAS DAMAGED. NO INJURIES INCURRED. *TR
Crash