Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Oct 1, 2023
I was backing out of my driveway and a whoosh of water came pouring into my trunk from my roof of my car. When I took it to the Ford dealership they took the headliner down and found that the drains for my sunroof were clogged and caused the leak. They found that the headliner had mold growing on it. This is currently not a recall issue yet but I believe it should be or should be considered a defa... Read more
Incident date: Jan 1, 2024
I’m unable to take the car to a dealer, which is over 100 miles away, while the range of the EV is less than that. Plus I’m almost [XXX], just had hip replacement surgery. I’ve contacted the dealer, Mini US and BMW America many times and they refuse to help despite they caused the problem. I want them to pick up the car, fix the problems, and return to me. Please help! [XXX] [XXX] . [XXX] ... Read more
Incident date: Dec 13, 2024
Unknown car was purchased in september started having engine problem in december
Incident date: Dec 13, 2024
The contact owns a 2015 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 24V840000 (STEERING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms... Read more
Incident date: Aug 1, 2018
While driving, with no preliminary warning, the engine shut down and I lost power. System showed a "PRESS START" message on the dash. I coasted to a stop blocking traffic on a neighborhood street. After two weeks at dealership, I was notified it was engine failure, and I need a new engine. As of now, engines are on back order and there is no ETA.
Incident date: Jan 23, 2025
Day1: vehicle stalled resulting in warning lights related to the batter. Day2: battery was replaced. Day 3: vehicle was driven less than 30 miles and starting making noise under the hood. vehicle stalled in road and was towed to repair shop/dealership. I then received notice the stater needed to be replace to start the vehicle to diagnose. The vehicle started and it was determined the engine was b... Read more
Incident date: Jan 23, 2025
The contact owns a 2021 Lexus RX350. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts ... Read more
Incident date: Jan 2, 2025
The contact owns a 2019 Ford Escape. The contact stated that while her husband was driving at 15 MPH through a yellow light on an off-ramp, another vehicle crossed the intersection at high speeds and crashed into the entire front of the vehicle. The air bags did not deploy upon impact however the other vehicle’s air bags did deploy. It was mentioned that the contact's husband was exempt from wea... Read more
Crash
2 injured
Incident date: Jan 24, 2025
Around 2000 miles I’ve noticed a clunky sound when I made rights with the vehicle, so I brought it in to service and they mentioned a problem with the CV axles. I drove a loaner while they waited for the parts so they could replace it. Eventually, the part came in and they replaced it. Less than 48 hours later after getting my vehicle, the sound was back. I brought it in again and they mention... Read more
Incident date: Jan 24, 2025
PLEASE SEE UPLOADED (PDF) FILES
Incident date: Jan 24, 2025
The contact owns a 2015 Land Rover Range Rover. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the front end of the vehicle. The service vehicle warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed the vehicle however, the cause of the failure was not provided. The vehicle was not repaired. A... Read more
Incident date: Jan 24, 2025
UNKNOWN The vehicle stalled mid turn as I was turning left, my wheel locked up and brakes wouldn’t engage.
Crash
Incident date: Jan 19, 2025
Rear brakes are noisy, they make a grinding noise. Ever since we got the vehicle . Screens turn black while driving , can control infotainment system Water gets into the vehicle when it rains or when getting car washed
Incident date: Jan 19, 2025
Shows a recall that could cause me and kids harm but says unavailable remedy. Now I’m feeling paranoid driving
Incident date: Dec 1, 2023
Since I purchased the vehicle it’s had the issue of it braking on its own. I brought this up to GMC many times. At the beginning they had me try to duplicate it with them, which I thought would be unsafe. They only acknowledged the problem and attempted repairs after I contacted GMC directly. The issue with the crash alerts while driving always stayed, even though there was nothing in front of m... Read more
1 injured
Incident date: Jan 13, 2025
The contact owns a 2011 BMW 550I. The contact stated that oil was leaking from the vehicle. The engine warning light was illuminated. The vehicle was taken to the local dealer, who declined to service the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no warranty coverage on the vehicle. No additional assistance was provided. The fai... Read more
Incident date: Oct 15, 2024
Yellow battery indicator light came on while driving car in 35 degree weather after a week of sitting in garage (holidays). I pulled over, read the manual and it said this could cause battery light to illuminate. I called the dealership service to ask them, they said possible reason. I decided to drive across city to dealership, 25 minutes away. On HOV lane, red warning lights flashing to pull ove... Read more
Incident date: Oct 9, 2024
on Tuesday 11/19/2024 i went to my car and saw that a lot of fluid had leaked out of it. i went to start my car and when the car came on the gas tank was empty, but i had just filled the tank up the day before and parked it. on monday the 11/18/2024 i had put gas in the tank. so on tuesday when i had to go to the store i was pretty confused that the tank was low. this same thing had happened one t... Read more
Incident date: Dec 2, 2024
The contact owns a 2020 Ford EcoSport. The contact stated while the vehicle was parked, the contact attempted to depress the accelerator pedal; however, there was a loss in automotive power. The failure occurred on several occasions. No warning light was illuminated. The vehicle was taken back to the residence. A dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufac... Read more
Incident date: Dec 2, 2024
My car is showing no signs of having any problems. I do however use this car for my business and have not been able to use it because of this recall. It has been a little over a year since it got recalled and I call every week just to get rejected time and time again. This car has been out of service in my business since I am not allowed to use it when any recalls are pending.
Incident date: Dec 2, 2024
I've read a bunch of complaints about the drivers side daytime running lights having an electrical issue and the lights stop working. It's a common theme that it's only the drivers side which indicates faulty wiring which could possibly lead to a fire sometime. Ours is now not functioning. It just stopped working yesterday and I started to investigate it on my own.
Incident date: Jul 31, 2023
Air bag warning has come on due to malfunctioning clockspring. Went to dealership and realized it is not under extended 15 year warranty. Even though, 2011-2013 Sonatas, Elantras, and 2011-2014 HYBRID Sonatas are covered. Being so close in years this is disappointing to learn that the warranty was cut off, although it obviously seems to be an ongoing problem.
Incident date: Jul 5, 2024
Driver door will not latch Door could swing open while driving
Incident date: Jan 1, 2025
The contact owns a 2013 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fail... Read more
Incident date: Dec 30, 2024
The contact owns a 2019 Ford Ranger. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. The contact turned off the vehicle for the vehicle to stop. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure... Read more
Incident date: Dec 30, 2024
The contact owns a 2012 Ford Fusion. The contact stated while driving at approximately 40 MPH, the brake pedal was depressed; however, the brakes failed to engage. The contact stated that the parking brake was used to slow and stop the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the brake master cylinder nee... Read more
Incident date: Dec 30, 2024
The radar sensor on our Honda 2025 CR-V was stolen. It is apparently a very easy thing to do and has been rampant in many regions of the country. It takes about 30 seconds to take from the car, and costs thousands to replace. Honda has known about this for several years but has done nothing to fix the problem or help owners fix the problem. They did not tell us about the potential problem when we ... Read more
Incident date: Dec 26, 2024
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving in rainy weather conditions, water was leaking into the interior through the front driver’s side and front passenger’s side window. The contact stated upon further inspection, ... Read more
Incident date: Dec 26, 2024
The contact owns a 2014 BMW X1. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The vehicle was towed to the resident. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacte... Read more
Incident date: Dec 26, 2024
2 incidents of loss of power with the electric motor at high speed. The hybrid electric motor unexpectedly lost power at 75 mph on the highway, alongside other vehicles moving at the same speed. This sudden loss of power caused the vehicle to drop to 55 mph, and not go above that speed, risking a potential collision from behind. Driving at 55 mph on Texas highways with a speed limit of 75 mph is ... Read more
Incident date: Dec 25, 2024
The contact owns a 2024 Chevrolet Traverse. The contact noticed liquid underneath the vehicle where the radiator system was located. The vehicle was taken to the dealer who diagnosed that the radiator and coolant system had failed. The radiator and coolant were replaced. After having the repair completed, the contact had the vehicle inspected for the DMV admission test and the vehicle was reported... Read more
Incident date: Dec 25, 2024
Low beam headlights have both went out in our second year of ownership. At 1600.00 each and 600.00 labor to replace.
Incident date: Dec 25, 2024
The contact owns a 2008 BMW X3. The contact stated while driving approximately 20 MPH with the front driver's seat heater activated, the contact felt a sharp pain on the buttock and immediately leaned forward. The contact stated that upon touching the seat, the contact noticed that the seat heater had burned the seat through the seat leather cover. There was no warning light illuminated. The cont... Read more
Incident date: Nov 11, 2024
The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not e... Read more
Incident date: Nov 1, 2024
On [XXX] I was driving in the [XXX] in El Paso Texas at about [XXX] I was about to enter [XXX} and the vehicle suddenly stopped with no warning! I was able to pull to the side and put the blinkers because the traffic was heavy and could of had a vehicle crash into me if I had not maneuver the vehicle quickly(My two daughters where with me in the vehicle). The vehicle prompted to start the vehicle,... Read more
Incident date: Jan 17, 2022
The Honda Sensing camera in my Honda 2019 HRV malfunctioned while driving and no longer gives me the safety features of Honda Sensing. The camera does not hold a long life span it seems and Honda is not willing to help with the replacement. I think it is unfair and unsafe to allow customers to operate and use a car where the safety features will just out of nowhere disengage risking my life and my... Read more
Incident date: Jan 17, 2022
Wiring harness defect an on going defect required repair in General Motors products should be a recall. Dealership said a manufacturing error. Now public who buys these vehicles have to pay for General Motors defect. Cylinder cause check engine light to come on. Repairs by Kunes GMC of Beloit WI. invoice [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552... Read more
Incident date: Nov 27, 2024
The Honda Sensing camera in my Honda 2019 HRV malfunctioned while driving and no longer gives me the safety features of Honda Sensing. The camera does not hold a long life span it seems and Honda is not willing to help with the replacement. I think it is unfair and unsafe to allow customers to operate and use a car where the safety features will just out of nowhere disengage risking my life and my... Read more
Incident date: Nov 16, 2024
1. Complete Brake Failure. No warning lights came on. There is no emergency warning system for Brake Failure. This could have been catastrophic. This could have turned deadly if we were driving on the highway with no warnings Dec 15, 2024 I drove the truck during the day on the highway and made various stops for Christmas Shopping. I went for dinner with my Family. After dinner climbed into the... Read more
Incident date: Jan 1, 2024
As I approached a red light with a car in front of me, I took my foot off the accelerator to use Tesla's regenerative braking, but instead the car rapidly accelerated and crashed into the car in front of me. It seemed like unintended acceleration.
Crash
Incident date: Jan 1, 2024
As I approached a red light with a car in front of me, I took my foot off the accelerator to use Tesla's regenerative braking, but instead the car rapidly accelerated and crashed into the car in front of me. It seemed like unintended acceleration.
Crash
Incident date: Jan 1, 2024
Excessive intermittent Engine vibration at 10 mph to 40 mph at very light load, very light throttle. If a very light throttle Is applied or removed the vibration seems to go away. In light traffic at low speed the vibration is of concern as to the damages it may further cause. On 11/19/2024 Boucher Mazda charged me to perform PCM and TCM updates which did not correct the problem. On 12/11/2024 Rus... Read more
Incident date: Dec 2, 2024
Several months ago I noticed a shrill whining noise coming from the engine compartment. Upon closer inspection, I observed raw emissions coming from the exhaust manifold. Upon research I noticed that this was a very common problem with the 6.7 diesel between 2011 and 2014 with Ford even putting out a service bulletin (SSM50330) and designing repair parts and new heads for their defective design ... Read more
Incident date: Dec 5, 2024
The contact owns a 2024 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (STEERING) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced... Read more
Incident date: Dec 5, 2024
While driving my child was able to loosen his harness and unclip his chest clip on his own. This wasn’t due to a malfunction but rather a design flaw. His hand reaches the harness adjuster lever which he depresses then leans forward and then unclips his chest clip. He accomplished all this without my knowledge meaning I was driving a minimum of 20 minutes without him being secured in his car sea... Read more
Incident date: Dec 8, 2024
-Sunroof Wind deflector arm spring broke and when opening sunroof it got stuck and de-railed the entire passenger side arm making it loose and possible having the sunroof detached on high speeds. Sunroof would no longer close with switch -I was going on a trip and driving on highway, had to make a sudden stop to try close it as it was loose on one side of the arms. -Have an appointmnet with dealer... Read more
Incident date: Aug 29, 2024
While driving (less than 2000 miles on the OD) in our 2024 cx90 SE the vehicle started to shift out of timing and everything shut off at once. The vehicle lost all power and all parts shut down. The vehicle would start back up and power steering went out. Our driving speed was at 30mph so it was extremely scary during rush hour traffic. We had to have it towed to the dealership, we're not sure wha... Read more
Incident date: Aug 29, 2024
.Crank shaft and bearing failure - metal in oil pan. .Stranded on side of interstate towing a boat 7 hours from home .Confirmed by dealer .No .No warnings or symptoms
Incident date: Aug 29, 2024
I rear ended a vehicle and my brakes did not respond nor the emergency system activate I gave a dash cam on the incident and no one has inspected the car for that failure
Crash
Incident date: Nov 29, 2024
The malfunction involves the collision warning system and sudden braking functionality. The dealership inspection identified a problem with the KAFAS (camera) unit, specifically its housing being deformed from heat, which affected the functionality of the collision sensor and caused the system to malfunction intermittently. The component is still installed in the vehicle and available for inspecti... Read more