Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Apr 14, 2008
PURCHASE A 2000 INFINITY FROM A CAR DEALER WITH OUT AIR BAGS AND WITHOUT THE DIAGNOSTIC COMPUTER/EQUIPMENT. *TR
Incident date: Apr 14, 2008
PURCHASE A 2000 INFINITY FROM A CAR DEALER WITH OUT AIR BAGS AND WITHOUT THE DIAGNOSTIC COMPUTER/EQUIPMENT. *TR
Incident date: May 5, 2009
MY 2006 INFINITI M35 WILL NOT STEER STRAIGHT WHILE DRIVING. DEPENDING ON THE ROAD IT WILL AT TIME ALMOST FORCE ME INTO ANOTHER LANE. THIS IS A KNOW ISSUE ON ALL M35 CARS, AND A VERY DANGEROUS ONE AT THAT. *TR
Incident date: Apr 2, 2008
2004 INFINITI G35 COUPE HEADLIGHT HOUSINGS SHOW CRACKS IN PLASTIC SEPARATING THE LOW/HIGH BEAM HOUSING FROM THE FOGLIGHT HOUSING BELOW ON BOTH SIDES. THIS IS A WIDE SPREAD PROBLEM AS REPORTED BY MANY OWNERS. INFINITI DEALERS DON'T WISH TO FIX UNDER WARRANTY BUT WILL DO SO WHEN PRESSURED WHILE DEALERS WITH CUSTOMER COMPLAINTS AFTER FACTORY 4 YEARS OR 60,000 MILE HAS EXPIRED REFUSE TO REPLACE. *TR
Incident date: May 4, 2009
TL*THE CONTACT OWNS A 1998 INIFINTI QX4. THE CONTACT RECEIVED A RECALL NOTICE IN THE MAIL FOR A REPAIR THAT WAS PERFORMED IN JUNE OF 2007 AT HIS EXPENSE. HE IS CURRENTLY SEEKING REIMBURSEMENT FOR THE REPAIR; HOWEVER, THE MANUFACTURER WANTS TO ENSURE THAT THE REPAIRS WERE PERFORMED PROPERLY BEFORE PROVIDING COMPENSATION. THE CONTACT STATED THAT THE NEAREST DEALER IS TWO HOURS AWAY FROM HIS RESID... Read more
Incident date: Oct 15, 2008
TL*THE CONTACT OWNS A 2007 INFINITI G35. THE VEHICLE HAS SUMITOMO TOURING LSV TIRES, SIZE P225/55/R1797Z (NA). WHILE DRIVING 25 MPH, THE CONTACT NOTICED THAT THE VEHICLE BEGAN TO DRIVE ROUGHLY. THE DEALER STATED THAT ALL FOUR TIRES CONTAINED BUMPS. THE TIRES WERE NOT REPLACED AT THE ESTIMATED COST OF $800. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NO COMPENSATION WOULD BE PROV... Read more
Incident date: Mar 17, 2009
TL*THE CONTACT OWNS A 2004 INFINITI G35 COUPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE METAL BRACKET IN THE SEAT ADJUSTER SUDDENLY FAILED. THE CONTACT NOTICED THAT THE METAL WAS FAULTY. THE DEALER DID NOT BELIEVE THE VEHICLE WAS DEFECTIVE. THE FAILURE AND CURRENT MILEAGES WERE 34,000. UPDATED 6/29/09 *CN THE CONSUMER BELIEVED THAT A MAJOR METAL SUPPORT BRACKET IN A SEAT SHOULD NEVER BREAK... Read more
Incident date: Apr 23, 2009
I BOUGHT MY SON A NISSAN INFINITI G35 S MAKE 2007. WHEN DRIVING, ALL OF A SUDDEN HE NOTICED BATTERY LIGHT ON, BRAKE LIGHT ON AND POWER STEERING QUIT WORKING. TURNING THE STEER WAS EXTREMELY HARD, MUCH MUCH HARDER THAN A NONPOWER STEERING. FORTUNATELY HE HAS STRONG HANDS AND IS USED TO DRIVING AN OLD NONPOWER STEERING VEHICLE, HENCE HE WAS ABLE TO STILL DRIVE IT. MOST ELDERLY, OR FEMALES WOULD END ... Read more
Incident date: Apr 23, 2009
I BOUGHT MY SON A NISSAN INFINITI G35 S MAKE 2007. WHEN DRIVING, ALL OF A SUDDEN HE NOTICED BATTERY LIGHT ON, BRAKE LIGHT ON AND POWER STEERING QUIT WORKING. TURNING THE STEER WAS EXTREMELY HARD, MUCH MUCH HARDER THAN A NONPOWER STEERING. FORTUNATELY HE HAS STRONG HANDS AND IS USED TO DRIVING AN OLD NONPOWER STEERING VEHICLE, HENCE HE WAS ABLE TO STILL DRIVE IT. MOST ELDERLY, OR FEMALES WOULD END ... Read more
Incident date: Apr 24, 2009
THE WINDOW MOTORS AND DOOR LOCK ACTUATORS KEEP FAILING AND HAVE TO BE REPLACED, THE LASER RED PAINT KEEPS CHIPPING, THE BRAKES MAKE A STRANGE NOISE EVERY SO OFTEN, AND THE AIR FROM THE AIR CONDITIONING VENTS IS USUALLY WARM AS OTHER CONSUMERS ARE REPORTING. INFINITI REFUSES TO RESOLVE ANY PROBLEMS WITH THE ACTUATORS OR WINDOW MOTORS, ALTHOUGH THEIR MECHANICS HAVE STATED TO ME SEVERAL TIMES THAT TH... Read more
Incident date: Apr 8, 2009
TL*THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE BRAKE LIGHTS DO NOT FLASH WHEN THE BRAKE PEDAL IS DEPRESSED. A MECHANIC STATED THAT THE BRAKE STOP LAMP SWITCH MALFUNCTIONED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 05V555000. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE BECAUSE THE VEHICLE CAN BE REAR-ENDED DUE TO THE BRAKE LIGHTS NOT WORKING. THE CURRENT AND... Read more
Incident date: Apr 7, 2009
TL*THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED THAT THERE WAS CORROSION AT THE RADIATOR AND ENGINE SUPPORT OF HIS VEHICLE. THE DEALER STATED THAT THE CORROSION COULD CAUSE THE ENGINE TO FALL OUT. SINCE THERE WAS NO WARRANTY, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE FAILURE IS COMMON FOR THIS TYPE OF VEHICLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.
INFINITI
999R5-AR000
(9999) - EQUIPMENT:MECHANICAL
Apr 7, 2009
Incident date: Apr 7, 2009
THE BRAKES ON THIS VEHICLE ARE HORRIBLE. I CONTINUE TO HAVE TO HAVE THEM CHECKED BUT TO NO AVAIL. THE VEHICLE ONLY HAS 48,000 MILES. *TR
Incident date: Apr 7, 2009
THE BRAKES ON THIS VEHICLE ARE HORRIBLE. I CONTINUE TO HAVE TO HAVE THEM CHECKED BUT TO NO AVAIL. THE VEHICLE ONLY HAS 48,000 MILES. *TR
Incident date: Feb 15, 2009
MY 2004 INFINITI FX 35 DOOR LOCK ACTUATOR FOR THE PASSENGER AND REAR DOOR HATCH WILL NOT OPEN UNLESS PRESSED SEVERAL TIMES AND OCCURS ALL THE TIME AND I CONSIDER IT A SAFETY ISSUE IN A LIFE OR DEATH SITUATION, THE DEALERSHIP WILL FIX THE PROBLEM BUT AT A COST TO ME OF OVER 300.00 US DOLLARS WHICH IS HIGH PRICE TO PAY WHEN AT THIS POINT IN TIME ECONOMICALLY IS VERY DIFFICULT SO I PLEAD WITH NHTSA T... Read more
Incident date: Jul 19, 2008
I GET AN ERR 2 ON MY 6 DISC CD PLAYER IN MY 2001 QX4. I HAVE TRIED EVERYTHING TO GET MY CD'S TO EXIT THE PLAYER, NO LUCK. IS THERE A RESOLUTION? I HAVE TRIED PUSHING ALL COMBINATIONS OF BUTTONS TO RELEASE THE CDS. I JUST GOT THE ERR 2 AND IT HAS NEVER GONE AWAY. CD'S WILL NOT PLAY OR REJECT, VERY FRUSTRATING, MY FAVORITE CDS ARE STUCK IN PLAYER. *TR
INFINITI
999R5-AR000
(9999) - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mar 30, 2009
Incident date: Mar 19, 2009
MY NAVIGATION SYSTEM IS COMPLETE '!@#$%. IT IS ALWAYS ABOUT A BLOCK OFF AND IT WONT GO DOWN. I WANT A NEW ONE NOW !!!!!!!!!!!!!!!!!!!!!!!!! *TR
Incident date: Feb 15, 2009
THE TRANSMISSION IN MY 2003 G35 INFINITI FAILED AFTER ONLY 76,000 MILES. I CONTACTED INFINITI AND WAS DENIED ANY ASSISTANCE. I HAD THE REPAIRS COMPLETED FOR $4,000 PLUS AFTER NEGOTIATING WITH THE DEALERSHIP. I AM VERY DISAPPOINTED IN SUCH A MAJOR EQUIPMENT FAILURE AFTER ON A LUXURY CAR. *TR
Incident date: Feb 26, 2008
1 - PROBLEM HAS OCCURRED SINCE I PURCHASED THE CAR NEW IN FEB 2007.1 - WHEN I DRIVE ON ROADS WITH TRUCK RUTS THE CAR PULLS ONE SIDE OR ANOTHER, OFTEN FORCING ME INTO THE OTHER TRAFFIC LANE (IF I DO NOT CATCH IT SOON ENOUGH). 3 - NO RECALL TO FIX THIS PROBLEM TO DATE. I DO NOT HAVE AN ALIGNMENT PROBLEM NOR A TIRE PROBLEM. *TR
Incident date: Oct 31, 2008
BOUGHT CAR IN OCT/2008. AFTER FIRST MONTH NOTICED ERRATIC STEERING PROBLEMS. SEARCHED ONLINE AND FOUND SEVERAL OTHERS WHO HAD SAME PROBLEM. CAR PULLS TO RIGHT OR LEFT VERY ERRATICALLY EVEN ON SMOOTH FLAT ROADS. TOOK CAR TO ONLY INFINITI DEALERSHIP 3 TIMES. THEY DROVE CAR AND SUGGESTED I BUY NEW TIRES BEFORE THEY WOULD LOOK AT ANY STEERING ISSUES. THE TIRES THAT WERE ON THE CAR ONLY HAD 3000 MILES ... Read more
Incident date: Sep 20, 2006
TL*THE CONTACT OWNS A 2004 INFINITI G35 SEDAN. THE CONTACT FELT ABNORMAL PULSATION WHEN THE BRAKE PEDAL WAS DEPRESSED. HE TOOK THE VEHICLE IN FOR ROUTINE INSPECTION ON FIVE DIFFERENT OCCASIONS AND HAD THE REAR AND FRONT BRAKE CALIPERS, ROTORS, AND PADS REPLACED. ALL OF THE REMEDIES HAVE BEEN INSUFFICIENT IN CORRECTING THE FAILURE. THE DEALER STATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THIS... Read more
Incident date: Sep 20, 2006
TL*THE CONTACT OWNS A 2004 INFINITI G35 SEDAN. THE CONTACT FELT ABNORMAL PULSATION WHEN THE BRAKE PEDAL WAS DEPRESSED. HE TOOK THE VEHICLE IN FOR ROUTINE INSPECTION ON FIVE DIFFERENT OCCASIONS AND HAD THE REAR AND FRONT BRAKE CALIPERS, ROTORS, AND PADS REPLACED. ALL OF THE REMEDIES HAVE BEEN INSUFFICIENT IN CORRECTING THE FAILURE. THE DEALER STATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THIS... Read more
Incident date: Mar 20, 2009
I WAS DRIVING ON THE HIGHWAY IN MY 2001 INFINITI I30. CAR HAS NEVER BEEN HIT OR OTHERWISE DAMAGED. IT'S A FULLY STOCK VEHICLE. AS I WAS DRIVING DOWN THE HIGHWAY THE ACCELERATOR PEDAL DEPRESSED ALL BY ITSELF HALF WAY AND THE RPMS AND SPEED ROSE. I TRIED TO BRAKE BUT THE ACCELERATION OVERCAME THE BRAKING AND WOULD NOT SLOW THE VEHICLE. I PUT THE VEHICLE INTO NEUTRAL AND THE RPMS WERE AT MAX. I... Read more
Incident date: Aug 1, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE DRIVER SEAT MECHANISM IS FAULTY AND PREVENTS HER FROM ADJUSTING THE SEAT. THE VEHICLE HAS NOT BEEN DRIVEN IN 6-7 MONTHS DUE TO THE FAULTY SEAT. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS, BUT THE WARRANTY WAS EXPIRED. THE CURRENT MILEAGE IS 85,000 AND FAILURE MILEAGE WAS 22566 UPDATED 4/14/09 *CN UPDATED 04/17/09... Read more
Incident date: Mar 15, 2009
CAR MAKES LOUD NOISES ON SLOW RIGHT TURNS. SOUNDS AS IF THE METAL IS GRINDING UNDER THE BODY OF THE CAR. *TR
Incident date: Feb 14, 2009
WHILE DRIVING MY 2003 INFINITI QX4 ON THE HIGHWAY, I NOTICED A SEVERE VIBRATION COMING FROM THE LEFT SIDE OF MY VEHICLE AND TIRE. I TOOK IT TO A LOCAL SERVICE REPAIR SHOP AND THEY TOOK OFF MY LEFT FRONT TIRE AND SAW WHERE MY INNER APRON WAS SEVERELY CORRODED, CRACKED AND PERFORATED.THEY STATED THEY NEVER SEEN SUCH A TYPE OF CORROSION IN THIS AREA AND THAT I SHOULD HAVE THE MANUFACTURER LOOK AT I... Read more
Incident date: Feb 14, 2009
WHILE DRIVING MY 2003 INFINITI QX4 ON THE HIGHWAY, I NOTICED A SEVERE VIBRATION COMING FROM THE LEFT SIDE OF MY VEHICLE AND TIRE. I TOOK IT TO A LOCAL SERVICE REPAIR SHOP AND THEY TOOK OFF MY LEFT FRONT TIRE AND SAW WHERE MY INNER APRON WAS SEVERELY CORRODED, CRACKED AND PERFORATED.THEY STATED THEY NEVER SEEN SUCH A TYPE OF CORROSION IN THIS AREA AND THAT I SHOULD HAVE THE MANUFACTURER LOOK AT I... Read more
Incident date: Mar 7, 2009
INTERMITTENT HEATER, DEFROSTER, AC, AUDIO FAILURE. THIS IS A SAFETY ISSUE WITH REGARD TO THE INABILITY TO DEFROST / DE-ICE THE WIND SHIELD. THERE ARE NUMEROUS COMPLAINTS FROM OTHER OWNERS ON THIS SITE AND OTHERS. NO RESPONSE OR SUPPORT FROM INFINITY. *TR
Incident date: Mar 7, 2009
INTERMITTENT HEATER, DEFROSTER, AC, AUDIO FAILURE. THIS IS A SAFETY ISSUE WITH REGARD TO THE INABILITY TO DEFROST / DE-ICE THE WIND SHIELD. THERE ARE NUMEROUS COMPLAINTS FROM OTHER OWNERS ON THIS SITE AND OTHERS. NO RESPONSE OR SUPPORT FROM INFINITY. *TR
Incident date: Feb 1, 2009
PROBLEM STARTED WITH RADIO NOT DISPLAYING ANY LIGHTS OR SCRIPT ACROSS DISPLAY. AFTER ABOUT A WEEK THE RADIO WOULD NOT COME ON UNTIL THE ENGINE HAD BEEN RUNNING FOR A FEW MINUTES AND STILL WOULD NOT DISPLAY ANY LIGHTS THE WHOLE TIME. A FEW DAYS LATER THE TEMPERATURE CONTROLS STOPPED BEING ACCESSIBLE. THE BUTTONS FOR THE RADIO AND THE TEMP CONTROLS DON'T WORK. THE TEMPERATURE NOW DOES WHATEVER I... Read more
Incident date: Feb 1, 2009
PROBLEM STARTED WITH RADIO NOT DISPLAYING ANY LIGHTS OR SCRIPT ACROSS DISPLAY. AFTER ABOUT A WEEK THE RADIO WOULD NOT COME ON UNTIL THE ENGINE HAD BEEN RUNNING FOR A FEW MINUTES AND STILL WOULD NOT DISPLAY ANY LIGHTS THE WHOLE TIME. A FEW DAYS LATER THE TEMPERATURE CONTROLS STOPPED BEING ACCESSIBLE. THE BUTTONS FOR THE RADIO AND THE TEMP CONTROLS DON'T WORK. THE TEMPERATURE NOW DOES WHATEVER I... Read more
Incident date: Feb 1, 2009
PROBLEM STARTED WITH RADIO NOT DISPLAYING ANY LIGHTS OR SCRIPT ACROSS DISPLAY. AFTER ABOUT A WEEK THE RADIO WOULD NOT COME ON UNTIL THE ENGINE HAD BEEN RUNNING FOR A FEW MINUTES AND STILL WOULD NOT DISPLAY ANY LIGHTS THE WHOLE TIME. A FEW DAYS LATER THE TEMPERATURE CONTROLS STOPPED BEING ACCESSIBLE. THE BUTTONS FOR THE RADIO AND THE TEMP CONTROLS DON'T WORK. THE TEMPERATURE NOW DOES WHATEVER I... Read more
Incident date: Feb 2, 2009
DEAR SIR/MADAM, I AM WRITING YOU BECAUSE OF A PROBLEM I ENCOUNTERED WITH INFINITI AUTOMOBILES WHILE DRIVING IN LOOSE SNOW. I HOPE YOU WILL CONSIDER THIS A SERIOUS ISSUE AS IT COULD AFFECT THE SAFETY OF POTENTIALLY MILLIONS OF DRIVERS. NOTE THAT THE CAR PERFORMS AS EXPECTED ON DRY OR EVEN WET PAVEMENT, BUT ON SLUSHY SNOW THE COMPUTERIZED TRANSMISSION APPEARS TO FAIL AND THE CAR WILL NOT DRIVE. HA... Read more
Incident date: Mar 3, 2009
THE STEERING ON THE CAR PULLS LEFT OR RIGHT WHEN STOPPING DEPENDING ON THE ROAD PITCH. I TOOK THE CAR INTO INFINITY FOR SERVICE. THE SERVICE MAN SAID NOTHINGS WRONG ALL INFINITI'S DO THAT. I AM NOT HAPPY WITH THAT BECAUSE YOU CAN EASILY GET INTO AN ACCIDENT IF THE CAR PULLS INTO THE OTHER LANE. THIS SEEMS TO ME LIKE SOME SORT OF DEFECT IN THE STEERING OR BRAKING OF THE CAR. *TR
Incident date: Mar 3, 2009
THE STEERING ON THE CAR PULLS LEFT OR RIGHT WHEN STOPPING DEPENDING ON THE ROAD PITCH. I TOOK THE CAR INTO INFINITY FOR SERVICE. THE SERVICE MAN SAID NOTHINGS WRONG ALL INFINITI'S DO THAT. I AM NOT HAPPY WITH THAT BECAUSE YOU CAN EASILY GET INTO AN ACCIDENT IF THE CAR PULLS INTO THE OTHER LANE. THIS SEEMS TO ME LIKE SOME SORT OF DEFECT IN THE STEERING OR BRAKING OF THE CAR. *TR
Incident date: Feb 28, 2009
I JUST WANT TO SAY TO INFINITI WHY THEY DIDN'T KEEP ON BUILDING THIS CAR! I MEAN MINE HAS 111,111 AND IT STILLS RUNS LIKE NEW NO PROBLEM AT ALL! I HAVE THE INFINITI QX4 2001 GOLD PEARL 4X4 NAVIGATION SYSTEM 6 DIS CD CHANGER IN THE BACK OF THE CAR NOT THE ONE IN THE DASH AND THIS CAR STILL PERFORMS LIKE WHEN IT WAS TAKEN OUT OF THE DEALER IN 2001.I WOULD LIKE TO NOW WHY THEY DISCONTINUED THE PRODUC... Read more
Incident date: Sep 10, 2007
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE TRANSMISSION FAILED AT 45,000 MILES. IN ADDITION, THE BRAKES FAILED ON THE VEHICLE AND WERE REPLACED SEVERAL TIMES. WHEN THE VEHICLE WAS STARTED, IT WOULD JOLT AND JERK ON ITS OWN. THE DEALER STATED THAT THE TRANSMISSION WAS SLIPPING AND NEEDED TO BE REPLACED. HE ASSUMED THAT THE REPAIRS COULD BE MADE UNDER THE EXTENDE... Read more
Incident date: Sep 10, 2007
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE TRANSMISSION FAILED AT 45,000 MILES. IN ADDITION, THE BRAKES FAILED ON THE VEHICLE AND WERE REPLACED SEVERAL TIMES. WHEN THE VEHICLE WAS STARTED, IT WOULD JOLT AND JERK ON ITS OWN. THE DEALER STATED THAT THE TRANSMISSION WAS SLIPPING AND NEEDED TO BE REPLACED. HE ASSUMED THAT THE REPAIRS COULD BE MADE UNDER THE EXTENDE... Read more
Incident date: Dec 16, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE WELDING JOINT WAS COMING APART AND DAMAGING THE BASE. THE DEALER STATED THAT THE ENTIRE BASE WAS UNSAFE AND NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY AT THE DEALER BEING REPAIRED AT THE OWNER'S EXPENSE. THERE IS A SERVICE BULLETIN FOR THE VEHICLE, BUT THE NUMBER WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 46... Read more
Incident date: Dec 16, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE WELDING JOINT WAS COMING APART AND DAMAGING THE BASE. THE DEALER STATED THAT THE ENTIRE BASE WAS UNSAFE AND NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY AT THE DEALER BEING REPAIRED AT THE OWNER'S EXPENSE. THERE IS A SERVICE BULLETIN FOR THE VEHICLE, BUT THE NUMBER WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 46... Read more
Incident date: Dec 16, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE WELDING JOINT WAS COMING APART AND DAMAGING THE BASE. THE DEALER STATED THAT THE ENTIRE BASE WAS UNSAFE AND NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY AT THE DEALER BEING REPAIRED AT THE OWNER'S EXPENSE. THERE IS A SERVICE BULLETIN FOR THE VEHICLE, BUT THE NUMBER WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 46... Read more
Incident date: Dec 16, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE WELDING JOINT WAS COMING APART AND DAMAGING THE BASE. THE DEALER STATED THAT THE ENTIRE BASE WAS UNSAFE AND NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY AT THE DEALER BEING REPAIRED AT THE OWNER'S EXPENSE. THERE IS A SERVICE BULLETIN FOR THE VEHICLE, BUT THE NUMBER WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 46... Read more
Incident date: Oct 2, 2008
TL*THE CONTACT OWNS A 2006 INFINITI M45. THE VEHICLE HAD A GOODYEAR EAGLE TIRES. THE CONTACT STATED THAT THE INTERIOR SIDEWALL SEPARATED FROM THE TREAD SURFACE OF THE TIRE. THERE WAS A CRACK BY THE SEAM THAT WAS APPROXIMATELY 10 INCHES LONG. THE TIRE FAILED WITH ONLY 7,731 MILES. THE FAILURE MILEAGE WAS 64,504 AND CURRENT MILEAGE WAS 68,090. UPDATED 03/17/09. *LJ UPDATED 03/18/09.*JB
Incident date: Feb 13, 2009
I WAS GETTING OF THE FREEWAY WHEN ALL OF A SUDDEN MY 2003 INFINITI G35 TURNED OFF. WHEN I TRIED TO RESTART THE CAR THE CAR STRUGGLED TO START EVENTUALLY DID. LATER THAT NIGHT THE CAR WAS DRIVING FINE. THE NEXT DAY I WAS DRIVING THE CAR I WAS TURNING ON A INTERSECTION AND THE CAR SHUT DOWN ON ME AGAIN ALMOST CAUSING AN ACCIDENT.MY SLIP LIGHT. VCH LIGHT AND CHECK ENGINE LIGHTS TURNED ON. I TOOK IT... Read more
Incident date: Oct 8, 2008
THIS CAR WILL FOLLOW EVERY DIP OR RUT IN THE ROAD AND WILL PULL THE WHEEL HARD TO RIGHT AND LEFT MAIN IT DANGEROUS TO DRIVE IF BOTH HANDS ARE TIGHTLY GRIPPING THE WHEEL. NEW TIRES HELP THE PROBLEM FOR A WHILE BUT THEN IT STARTED BACK UP AFTER THE TIRES GET WORN IN AGAIN. *TR
Incident date: Mar 3, 2007
TRANSMISSION SLIPPAGE WHEN TRANSMISSION IS SHIFTING FROM 2ND TO 3RD DURING COLD WEATHER DURING MODERATE ACCELERATION. *TR
Incident date: Dec 24, 2008
THIS IS REGARDING MY INFINITI G35 SEDAN. WHILE DRIVING MY VEHICLE ON THE HIGHWAY, THE ENGINE SUDDENLY STOPPED AND ALL THE DASHBOARD LIGHTS CAME ON. I PULLED THE CAR OVER TO THE SHOULDER AND STARTED THE CAR AGAIN. AT THIS POINT, THE SERVICE ENGINE SOON LIGHT CAME ON. I WAS ABLE TO DRIVE TO AN INFINITI DEALER 5 MILES AWAY, WITH THE ENGINE STOPPING DURING OPERATION SEVERAL TIMES. FORTUNATELY THE... Read more
Incident date: Apr 5, 2006
I HAVE A 2005 G35 SEDAN. FOR YEARS I HAVE HEARD THIS CREAKING/SQUEAKING NOISE WHENEVER I TURN INTO/OUT OF PARKING LOTS AND CURB CUT OUTS. I HAVE HEARD THIS NOISE SINCE 2006 AND YET SOMEHOW THE DEALER NEVER HEARS IT WHEN I TAKE TO BE SERVICED. ON MY LAST VISIT A FEW MONTHS AGO, THE DEALER, RIVERSIDE INFINITI SAID MY COMPRESSION RODS WERE LEAKING AND NEEDED TO BE REPLACED @ ($900.00). IN AN ATTE... Read more
Incident date: Feb 29, 2008
2007 INFINITI G35S (PURCHASED MARCH 2007) ACCELERATED OUT OF CONTROL WHEN OWNER ATTEMPTED TO PARK CAR IN WORK PARKING GARAGE. OWNER TURNED INTO SPACE THEN BACKED CAR TO STRAIGHTEN OUT CAR IN THE PARKING SPACE. WHEN OWNER PUT CAR IN DRIVE TO COMPLETE THE PARKING, CAR ACCELERATED OUT OF CONTROL AND CRASHED INTO CONCRETE WALL. DRIVER AIRBAG DEPLOYED. OWNER HAD TO CRAWL OUT BACK DOOR DUE TO THE F... Read more
Crash
Incident date: Feb 29, 2008
2007 INFINITI G35S (PURCHASED MARCH 2007) ACCELERATED OUT OF CONTROL WHEN OWNER ATTEMPTED TO PARK CAR IN WORK PARKING GARAGE. OWNER TURNED INTO SPACE THEN BACKED CAR TO STRAIGHTEN OUT CAR IN THE PARKING SPACE. WHEN OWNER PUT CAR IN DRIVE TO COMPLETE THE PARKING, CAR ACCELERATED OUT OF CONTROL AND CRASHED INTO CONCRETE WALL. DRIVER AIRBAG DEPLOYED. OWNER HAD TO CRAWL OUT BACK DOOR DUE TO THE F... Read more
Crash