Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jul 11, 2008
THIS WAS AS CLOSE TO A DISASTER AS I EVER WANT, THE PERFECT STORM IN DRIVING. I WAS DRIVING, WITH MY TWO SMALL GRANDCHILDREN IN THE BACKSEAT, AT NIGHT, IN A STORM THAT WARRANTED A SEVERE STORM WARNING. THE RAIN WAS COMING DOWN IN BUCKETS AS I MET ANOTHER CAR ON A CURVE. I HIT THE DIMMER SWITCH AND MY LIGHTS WENT OUT COMPLETELY. IN A PANIC, I HIT IT AGAIN AND THEY CAME BACK ON IN FULL BRIGHT MODE. ... Read more
Incident date: Jul 11, 2008
THIS WAS AS CLOSE TO A DISASTER AS I EVER WANT, THE PERFECT STORM IN DRIVING. I WAS DRIVING, WITH MY TWO SMALL GRANDCHILDREN IN THE BACKSEAT, AT NIGHT, IN A STORM THAT WARRANTED A SEVERE STORM WARNING. THE RAIN WAS COMING DOWN IN BUCKETS AS I MET ANOTHER CAR ON A CURVE. I HIT THE DIMMER SWITCH AND MY LIGHTS WENT OUT COMPLETELY. IN A PANIC, I HIT IT AGAIN AND THEY CAME BACK ON IN FULL BRIGHT MODE. ... Read more
Incident date: Jul 26, 2008
IN MARCH 2008 MY 2002 INFINITI Q45 WOULD NOT START, HAD IT TOWED FROM FAYETTEVILLE, NC TO INFINITI DEALER IN RALEIGH, NC. THEY R/R STARTER ASSY TO RESOLVE ISSUE AT NO CHARGE, OLD PART NOT AVAILABLE. ON 5/15/08 MY CAR WOULD NOT START, HAD IT TOWED FROM FAYETTEVILLE TO INFINITI DEALER IN RALEIGH. THEY R/R STARTER ASSY TO RESOLVE ISSUE AT NO CHARGE, OLD PART NOT AVAILABLE. ON 7/26/08 CAR WOULD NOT ... Read more
Incident date: Aug 8, 2008
2005 FX 35- I WAS T-BONED, PROCEEDING TO STOP AND HAD NO BRAKES AT ALL. CAR HAS BEEN CHECKED AND FOUND NO DAMAGE TO BRAKES/LINES EVERYTHING CHECKED OUT FINE. I COULD NOT STOP THE VEHICLE AND WENT THROUGH AN INTERSECTION. I FINALLY STOPPED THE VEHICLE BY HITTING THE SIDE OF A TREE. PRIOR TO THAT I TURNED KEY OFF AND PLACED INTO PARK, I COULDN'T TAKE MY EYES OFF ROAD I WAS APPROACHING ANOTHER MAJO... Read more
Crash
1 injured
Incident date: Mar 1, 2007
I HAVE HAD MANY PROBLEMS WITH MY G35X MOST NOTABLY THE CAR JERKS VIOLENTLY AT OR AROUND 38 MPH, I HAVE CALLED CONSUMER AFFAIRS AND THE DEALER AND THEY BOTH DENY THERE EVEN BEING A PROBLEM. THE COLOR IS LIQUID PLATINUM AND THERE SEEMS TO BE METAL FLAKES IN THE CLEAR CAUSING THERE TO BE THOUSANDS OF TINY RUST SPOTS ON THE PAINT. *TR
Incident date: Mar 1, 2007
I HAVE HAD MANY PROBLEMS WITH MY G35X MOST NOTABLY THE CAR JERKS VIOLENTLY AT OR AROUND 38 MPH, I HAVE CALLED CONSUMER AFFAIRS AND THE DEALER AND THEY BOTH DENY THERE EVEN BEING A PROBLEM. THE COLOR IS LIQUID PLATINUM AND THERE SEEMS TO BE METAL FLAKES IN THE CLEAR CAUSING THERE TO BE THOUSANDS OF TINY RUST SPOTS ON THE PAINT. *TR
Incident date: Mar 1, 2007
I HAVE HAD MANY PROBLEMS WITH MY G35X MOST NOTABLY THE CAR JERKS VIOLENTLY AT OR AROUND 38 MPH, I HAVE CALLED CONSUMER AFFAIRS AND THE DEALER AND THEY BOTH DENY THERE EVEN BEING A PROBLEM. THE COLOR IS LIQUID PLATINUM AND THERE SEEMS TO BE METAL FLAKES IN THE CLEAR CAUSING THERE TO BE THOUSANDS OF TINY RUST SPOTS ON THE PAINT. *TR
Incident date: Jan 1, 2008
THE PASSENGER SIDE AIRBAG WARNING LIGHT BEGAN FLASHING ONGOING RIGHT AFTER THE CAR'S WARRANTY EXPIRED AT 60,000. UPON RESEARCHING IT WAS DETERMINED THAT A FAULTY AIRBAG SENSOR WAS TO BLAME ON THIS 6 YEAR OLD CAR AND THAT SINCE CAR WAS NO LONGER UNDER WARRANTY THAT IT WOULD COST OVER $1,000 TO REPLACE THIS FAULTY SENSOR. MOST MANUFACTURERS INDICATE THAT THE LIFE OF THEIR AIRBAG EQUIPMENT IS BETWEEN... Read more
Incident date: Jan 1, 2008
THE PASSENGER SIDE AIRBAG WARNING LIGHT BEGAN FLASHING ONGOING RIGHT AFTER THE CAR'S WARRANTY EXPIRED AT 60,000. UPON RESEARCHING IT WAS DETERMINED THAT A FAULTY AIRBAG SENSOR WAS TO BLAME ON THIS 6 YEAR OLD CAR AND THAT SINCE CAR WAS NO LONGER UNDER WARRANTY THAT IT WOULD COST OVER $1,000 TO REPLACE THIS FAULTY SENSOR. MOST MANUFACTURERS INDICATE THAT THE LIFE OF THEIR AIRBAG EQUIPMENT IS BETWEEN... Read more
Incident date: Jan 5, 2008
TL*THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT TOOK THE VEHICLE IN FOR INSPECTION AND WAS INFORMED THAT THERE WAS A LEAK IN THE STEERING AND BRAKE FLUID HOSES AT 61,000 MILES. AT 75,000 MILES, THE AIR CONDITIONER MADE A LOUD NOISE. WHEN THE AIR CONDITIONER IS KEPT ACTIVATED, IT DOES NOT COOL PROPERLY AS IT DID IN THE PAST. THE HOSE FAILURE HAS BEEN REPAIRED. THE VEHICLE HAS NOT BEEN IN... Read more
Incident date: Jan 5, 2008
TL*THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT TOOK THE VEHICLE IN FOR INSPECTION AND WAS INFORMED THAT THERE WAS A LEAK IN THE STEERING AND BRAKE FLUID HOSES AT 61,000 MILES. AT 75,000 MILES, THE AIR CONDITIONER MADE A LOUD NOISE. WHEN THE AIR CONDITIONER IS KEPT ACTIVATED, IT DOES NOT COOL PROPERLY AS IT DID IN THE PAST. THE HOSE FAILURE HAS BEEN REPAIRED. THE VEHICLE HAS NOT BEEN IN... Read more
Incident date: Jun 4, 2007
TL*THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING BETWEEN 15-20 MPH, THE ENGINE SHUT OFF. THE VEHICLE HAD TO BE TOWED TO A MECHANIC AND THEY STATED THAT THE CAMSHAFT SENSOR FAILED. THE COST FOR REPAIRING THE VEHICLE, INCLUDING THE DIAGNOSTIC, WAS $842.26. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AND ENGINE COOLING). THE CURRENT MILEAGE WAS 67,000 AND FAILURE MILE... Read more
Incident date: Jun 14, 2005
TL*THE CONTACT OWNS A 2002 INFINITI Q45. THE CONTACT STATED THAT THE POWER SEAT BUTTON USED TO MOVE THE SEAT BACKWARDS AND FORWARDS STOPPED WORKING. THE SEAT WAS REPAIRED. APPROXIMATELY THREE YEARS LATER, THE FRAME ON THE DRIVER'S SEAT LEANED TO THE LEFT AND RIGHT WHILE DRIVING VARIOUS SPEEDS. THE DEALER REPLACED THE FRAME. THE CURRENT MILEAGE WAS 103,000 AND FAILURE MILEAGE WAS 63,000.
Incident date: Aug 7, 2008
PLASTIC SEPARATION TRIM INSIDE HEAD LIGHT ASSEMBLY (BOTH DRIVER & PASSENGER SIDE) THAT SEPARATES THE UPPER FROM THE LOWER HEADLAMP IS CRACKING. THE CRACK IS GETTING PROGRESSIVELY LARGER. IF THE CRACK PROGRESSES IT WILL CAUSE THE PLASTIC TO COMPLETELY SEPARATE AND BROKEN PIECE WILL BLOCK THE LIGHT BEAM. *TR
Incident date: Aug 5, 2008
1.VIBRATION UPON ACCELERATION, CAR CAN NOT RUN 40 MILES/HOUR WITHOUT SEVERE CONTINUOUS VIBRATION. 2. CAR CAN NOT RUN PROPERLY UPON ACCELERATION NOR BE DRIVEN SAFELY 3. IMMEDIATELY BROUGHT CAR TO DEALER, CAR PURCHASED NEW AND ALL SCHEDULED SERVICE PERFORMED AT SAID DEALER. CURRENT MILEAGE <100K . *TR
Incident date: Aug 5, 2008
1.VIBRATION UPON ACCELERATION, CAR CAN NOT RUN 40 MILES/HOUR WITHOUT SEVERE CONTINUOUS VIBRATION. 2. CAR CAN NOT RUN PROPERLY UPON ACCELERATION NOR BE DRIVEN SAFELY 3. IMMEDIATELY BROUGHT CAR TO DEALER, CAR PURCHASED NEW AND ALL SCHEDULED SERVICE PERFORMED AT SAID DEALER. CURRENT MILEAGE <100K . *TR
Incident date: Feb 27, 2007
I HAVE A 1997 INFINITI I30 THAT WAS PURCHASED OCT 2006 WITH APPRX 94,000 NOW HAS 105,000. CAR HAS BEEN A LEMON FROM MONTH 2 ON, I HAVE SPENT OVER $2000 IN REPAIRS. I HAVE EVEN TAKEN THE VEHICLE TO THE LOCAL INFINITI DEALERSHIP AND THEM NOR ANYONE ELSE CAN FIGURE OUT WHAT IS WRONG WITH THE VEHICLE. I HAVE REPLACED 2 STARTERS, ALTERNATOR, IGNITION SWITCH, 2 IGNITION COILS, CAM SHAFT ANGLE SENSOR,... Read more
Incident date: Feb 27, 2007
I HAVE A 1997 INFINITI I30 THAT WAS PURCHASED OCT 2006 WITH APPRX 94,000 NOW HAS 105,000. CAR HAS BEEN A LEMON FROM MONTH 2 ON, I HAVE SPENT OVER $2000 IN REPAIRS. I HAVE EVEN TAKEN THE VEHICLE TO THE LOCAL INFINITI DEALERSHIP AND THEM NOR ANYONE ELSE CAN FIGURE OUT WHAT IS WRONG WITH THE VEHICLE. I HAVE REPLACED 2 STARTERS, ALTERNATOR, IGNITION SWITCH, 2 IGNITION COILS, CAM SHAFT ANGLE SENSOR,... Read more
Incident date: Feb 27, 2007
I HAVE A 1997 INFINITI I30 THAT WAS PURCHASED OCT 2006 WITH APPRX 94,000 NOW HAS 105,000. CAR HAS BEEN A LEMON FROM MONTH 2 ON, I HAVE SPENT OVER $2000 IN REPAIRS. I HAVE EVEN TAKEN THE VEHICLE TO THE LOCAL INFINITI DEALERSHIP AND THEM NOR ANYONE ELSE CAN FIGURE OUT WHAT IS WRONG WITH THE VEHICLE. I HAVE REPLACED 2 STARTERS, ALTERNATOR, IGNITION SWITCH, 2 IGNITION COILS, CAM SHAFT ANGLE SENSOR,... Read more
Incident date: Feb 27, 2007
I HAVE A 1997 INFINITI I30 THAT WAS PURCHASED OCT 2006 WITH APPRX 94,000 NOW HAS 105,000. CAR HAS BEEN A LEMON FROM MONTH 2 ON, I HAVE SPENT OVER $2000 IN REPAIRS. I HAVE EVEN TAKEN THE VEHICLE TO THE LOCAL INFINITI DEALERSHIP AND THEM NOR ANYONE ELSE CAN FIGURE OUT WHAT IS WRONG WITH THE VEHICLE. I HAVE REPLACED 2 STARTERS, ALTERNATOR, IGNITION SWITCH, 2 IGNITION COILS, CAM SHAFT ANGLE SENSOR,... Read more
Incident date: Jun 1, 2005
RECALL WAS NEVER PROPERLY TAKEN CARE OF. *TR
Incident date: Jul 29, 2008
TL*THE CONTACT OWNS A 1997 INFINITI Q45. WHILE DRIVING 55 MPH, THE CONTACT NOTICED THAT BOTH THE BRAKE LIGHT AND BATTERY WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A CHEVROLET DEALER AND THEY STATED THAT THE ALTERNATOR FAILED. THE CONTACT DID NOT NOTICE ANY DIFFERENCES PRIOR TO THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 101,000.
Incident date: Oct 24, 2007
TL*THE CONTACT OWNS A 2008 INFINITI G35 SEDAN. THE CONTACT STATED THAT WHEN HE DEPRESSES THE ACCELERATOR PEDAL, THERE IS A BRIEF HESITATION AND THEN THE VEHICLE ACCELERATES RAPIDLY. HE TOOK THE VEHICLE TO THE DEALER FROM WHERE IT WAS PURCHASED AND HAD THEM INSPECT IT; HOWEVER, THEY WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE FAILURE OCCURS INTERMITTENTLY ONLY AFTER THE VEHICLE COMES T... Read more
Incident date: Oct 24, 2007
TL*THE CONTACT OWNS A 2008 INFINITI G35 SEDAN. THE CONTACT STATED THAT WHEN HE DEPRESSES THE ACCELERATOR PEDAL, THERE IS A BRIEF HESITATION AND THEN THE VEHICLE ACCELERATES RAPIDLY. HE TOOK THE VEHICLE TO THE DEALER FROM WHERE IT WAS PURCHASED AND HAD THEM INSPECT IT; HOWEVER, THEY WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE FAILURE OCCURS INTERMITTENTLY ONLY AFTER THE VEHICLE COMES T... Read more
Incident date: Jul 17, 2008
# 10185644/04/02/07 RE; TSB WARNINGS ARE: UNDER THE ORDINANCE, RULES, ARTICLES, AND/OR REGULATIONS OF OUR GOVERNMENTAL AGENCIES AND MONITORING AND/OR CONTROL' {?}, (LOCAL, STATE, AND/OR FEDERAL), AND NOT: NISSAN-NORTH AMERICA INFINITI! THAT WAS THE UNDERSTANDING I PERCEIVED WHEN RELAYED TO ME ON JULY 17TH, 2008-THUR BY: KIM CORLEW/ EXECUTIVE SPECIALIST! 'TH... Read more
Incident date: Jul 17, 2008
# 10185644/04/02/07 RE; TSB WARNINGS ARE: UNDER THE ORDINANCE, RULES, ARTICLES, AND/OR REGULATIONS OF OUR GOVERNMENTAL AGENCIES AND MONITORING AND/OR CONTROL' {?}, (LOCAL, STATE, AND/OR FEDERAL), AND NOT: NISSAN-NORTH AMERICA INFINITI! THAT WAS THE UNDERSTANDING I PERCEIVED WHEN RELAYED TO ME ON JULY 17TH, 2008-THUR BY: KIM CORLEW/ EXECUTIVE SPECIALIST! 'TH... Read more
Incident date: Jul 1, 2008
NEW VEHICLE DRIVEN ONLY 4K MILES WHEN NOISES STARTED EMANATING FROM THE ENGINE COMPARTMENT ANYTIME RPMS EXCEEDED 4000. DEALER DIAGNOSED PROBLEM AS A BURNED OUT TRANSMISSION REQUIRING REPLACEMENT. HAD THE TRANSMISSION SEIZED UP WHILE DRIVING, IT COULD HAVE LED TO A VERY DANGEROUS SITUATION. *TR
Incident date: Jul 1, 2008
NEW VEHICLE DRIVEN ONLY 4K MILES WHEN NOISES STARTED EMANATING FROM THE ENGINE COMPARTMENT ANYTIME RPMS EXCEEDED 4000. DEALER DIAGNOSED PROBLEM AS A BURNED OUT TRANSMISSION REQUIRING REPLACEMENT. HAD THE TRANSMISSION SEIZED UP WHILE DRIVING, IT COULD HAVE LED TO A VERY DANGEROUS SITUATION. *TR
Incident date: Jul 1, 2008
TL*THE CONTACT OWNS A 2007 INFINITI G35 SEDAN. THE VEHICLE HAS GOODYEAR EAGLE RS-A TIRES, SIZE P225/55R17 TIRES. WHILE DRIVING 55 MPH, THE VEHICLE SUDDENLY SHUDDERED AND THE CONTACT HEARD A STRANGE NOISE. SHE PULLED OVER TO THE SIDE OF THE ROAD AND WAS INFORMED BY ANOTHER DRIVER THAT THE REAR PASSENGER SIDE TIRE DETACHED AND STRUCK ANOTHER VEHICLE ON THE OPPOSITE SIDE OF THE ROAD. THERE WERE N... Read more
Incident date: Oct 6, 2007
THE PROBLEM I?M FACING IS THAT THE SPEEDOMETER GIVES THE WRONG READING IN COMPARE TO OTHER CARS AND TO THE NAVIGATION SYSTEMS (ALWAYS THE SPEED ON THE CAR DISPLAY IS HIGHER THAN OTHER SYSTEMS), THIS CAN BE ACCEPTABLE WITHIN UP TO 7KM/H BUT NOT WHEN IT REACHES 15KM PER HOUR, THE WRONG READING IS NOT A FLAT LINE DIFFERENCE BUT THE ERROR BEHAVIOR IS EXPONENTIAL (INCREASE AS THE SPEED INCREASE)WHICH C... Read more
Incident date: Oct 1, 2000
VEHICLE VIBRATES STARTING AT 50MPH UP TO 80MPH. DEALER REPLACED TIRES TWICE PLUS ALLOY WHEELS REPLACED. INFINITY MECHANIC ADMITS TOTAL VIBRATION BUT MFG. REP STATES AUTO MADE TO RIDE THAT WAY. *TR
Incident date: Oct 1, 2000
VEHICLE VIBRATES STARTING AT 50MPH UP TO 80MPH. DEALER REPLACED TIRES TWICE PLUS ALLOY WHEELS REPLACED. INFINITY MECHANIC ADMITS TOTAL VIBRATION BUT MFG. REP STATES AUTO MADE TO RIDE THAT WAY. *TR
Incident date: Oct 1, 2000
VEHICLE VIBRATES STARTING AT 50MPH UP TO 80MPH. DEALER REPLACED TIRES TWICE PLUS ALLOY WHEELS REPLACED. INFINITY MECHANIC ADMITS TOTAL VIBRATION BUT MFG. REP STATES AUTO MADE TO RIDE THAT WAY. *TR
Incident date: Jun 16, 2008
2004 INFINITI G35 WITH ONLY 47000 REQUIRES 1 1/2 QUARTS OF OIL BETWEEN 3000 MILE OIL CHANGES AND INFINITI STATES THAT THIS IS NORMAL. ALSO RACK AND PINION STEERING HAD TO BE REPLACED. CAR STILL UNDER WARRANTY, BUT INFINITI REFUSES TO CHECK OIL USAGE. *TR
Incident date: Jun 16, 2008
2004 INFINITI G35 WITH ONLY 47000 REQUIRES 1 1/2 QUARTS OF OIL BETWEEN 3000 MILE OIL CHANGES AND INFINITI STATES THAT THIS IS NORMAL. ALSO RACK AND PINION STEERING HAD TO BE REPLACED. CAR STILL UNDER WARRANTY, BUT INFINITI REFUSES TO CHECK OIL USAGE. *TR
Incident date: Jun 30, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING AT AN UNKNOWN SPEED,THE CONTACT NOTICED THAT THE ENGINE AND VDC WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT CONTROL PANEL, ACCOMPANIED BY A RATTLING NOISE. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AND ENGINE COOLING), EVEN THOUGH SHE WAS EXPERIENCING THE SAME FAILURE. THE CONTACT WO... Read more
Incident date: Jun 26, 2007
APPARENTLY STANDARD PROBLEM WITH 2003 INFINITI G35... BOSE AMPLIFIER DRAWS CONSIDERABLE CURRENT WHEN CAR IS TURNED OFF. IF CAR ISN'T STARTED FOR 2 DAYS, BATTERY IS DEAD. I JUST BECAME AWARE OF THIS PROBLEM TODAY. DEALER -- WHO CLEARLY KNEW THE PROBLEM EXISTED LAST YEAR -- SOLD ME NEW BATTERY, AND NEVER MENTIONED THIS STANDARD PROBLEM. THAT BATTERY, PURCHASED 7/23/07 WAS DEAD THURSDAY 6/26/08 A... Read more
Incident date: Jun 28, 2008
THE CAM SHAFT POSITION SENSOR WENT OUT ON MY INFINITY G35 CAUSING A COMPLETE LOSS OF POWER AND ALMOST CAUSED A WRECK. THERE IS A RECALL ON THAT YEAR, BUT WHEN I CONTACTED INFINITY, THEY SAID THAT MY MODEL WAS NOT AFFECTED BY THE RECALL. APPARENTLY THAT MODEL HAS THE DEFECT. THE REFUSED TO REPAIR IT. *TR
Incident date: Aug 2, 2007
MY BOSE RADIO/CD PLAYER IN MY 2001 QX4 INFINTI TRUCK IS DISPLAYING AN ERROR MESSAGE OF ERR2. CD'S ARE STUCK IN THE PLAYER AND IT MAKES A CLICKING SOUND EVERY TIME THE CAR IS TURNED ON. CALLED THE DEALER AND INFINITI WILL NOT TAKE RESPONSIBILITY TO REPLACE.
Incident date: Jun 20, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING 65 MPH, THE VEHICLE WOULD NOT ACCELERATE AND THERE WAS A LOSS OF RPM. THE VEHICLE STALLED APPROXIMATELY TWO TIMES, BUT DID NOT LOSE POWER. THE CONTACT PULLED OFF THE ROAD AND TURNED OFF THE VEHICLE. AFTER TWO ATTEMPTS, THE VEHICLE FINALLY RESTARTED. THE DEALER ADVISED THE CONTACT TO BRING THEM THE VEHICLE. THE DEALER FURTHER STATED THAT ... Read more
Incident date: Jun 14, 2003
2003 INFINITI G35- TEMPORARY LOSS OF ENGINE POWER WHILE DRIVING (UP TO 3 SECONDS) FOLLOWED BY "SLIP" AND VRC WARNING LIGHTS COMING ON. POWER THEN USUALLY RESUMES WITH THESE LIGHTS STAYING ON. NEAR ACCIDENT IN ONE EVENT WHILE PASSING TRUCK. MY MECHANIC INDICATES BOTH CAM SENSORS NEED TO BE REPLACED. INDICATES THIS A COMMON PROBLEM WITH CERTAIN NISSAN SENTRAS THAT HAD A RECALL. I CONTACTED I... Read more
Incident date: May 15, 2008
2006 INFINITI G35 COUPE SUFFERING FROM EXCESSIVE OIL CONSUMPTION. CAR WAS PURCHASED USED FROM INFINITI OF OAKLAND IN DECEMBER 2007 WITH 15K MILES. CAR BURNED 2.5 QUARTS BETWEEN 15K AND 20K MILES. IT IS CURRENTLY UNDERGOING AN OIL CONSUMPTION TEST WITH INFINITI PER SERVICE BULLETIN ITB08-002C. *TR
Incident date: May 1, 2008
2002 INFINITI I-35 ENGINE STALLED WHILE DRIVING. CONSUMER STATES THAT THE MECHANIC REPLACED THE BANK 1 AND BANK 2 CAMSHAFT SENSOR AT HIS EXPENSE. CONSUMER HAD RECALL WORK FOR CRANK POSITION SENSOR AND CAMSHAFT POSITION SENSORS DONE PRIOR TO INCIDENT. *KB THE DRIVER SIDE SEAT WOULD NOT MOVE FORWARD OR BACKWARD. THE DEALER STATED THE POWER SEAT MOTOR FAILED. *JB
Incident date: May 1, 2008
2002 INFINITI I-35 ENGINE STALLED WHILE DRIVING. CONSUMER STATES THAT THE MECHANIC REPLACED THE BANK 1 AND BANK 2 CAMSHAFT SENSOR AT HIS EXPENSE. CONSUMER HAD RECALL WORK FOR CRANK POSITION SENSOR AND CAMSHAFT POSITION SENSORS DONE PRIOR TO INCIDENT. *KB THE DRIVER SIDE SEAT WOULD NOT MOVE FORWARD OR BACKWARD. THE DEALER STATED THE POWER SEAT MOTOR FAILED. *JB
Incident date: May 31, 2008
TOOK CAR TO INFINITI OF SANTA MONICA, CA FOR ROUTINE 30,000 MILE SERVICE. THEY RETURNED CAR TO ME WITH A TICKING/ KNOCKING NOISE COMING FROM ENGINE. THEY TOLD ME IT WAS FROM THE FUEL INJECTOR CLEANER THEY ADDED TO MY CAR. TOOK CAR BACK TO THEM 3 TIMES IN ONE DAY AND FINALLY REFUSED TO LEAVE UNTIL THEY REPAIRED IT. THEY SAY I NEED A NEW ENGINE DUE TO A MANUFACTURE DEFECT. I NEVER HEARD THE KN... Read more
Incident date: Dec 13, 2007
CAR'S VEHICLE DYNAMIC CONTROL SYSTEM TOOK OVER THE CAR ON TWO OCCASIONS CAUSING IT TO BOTH VEER TO THE RIGHT AND SPEED UP AT THE SAME TIME RESULTING IN SERIOUS ACCIDENTS-ONCE ON A PERFECTLY CLEAR DAY AND THE OTHER ON A SLIGHTLY SNOWY DAY. *TR
Crash
Incident date: Jan 1, 1901
2007 INFINITI G35 WITH SEVERE PROBLEMS WITH STEERING AND ACCELERATION. CONSUMER STATES THAT THE VEHICLE WAS IN TWO ACCIDENTS AND IT WOULD PULL RIGHT AND ACCELERATE WITH WHILE DOING SO. *KB THE CONSUMER STATED IN BOTH INCIDENTS, THE VEHICLE DYNAMIC CONTROL SYSTEM TOOK OVER AND PULLED THE VEHICLE TO THE RIGHT WHILE AT THE SAME TIME CAUSING IT TO ACCELERATE. *JB
Crash
Incident date: Apr 21, 2008
RAN HOT, HAD TOWED, NEEDS LONG BLOCK, MANUF HAD REPLACED SHORT BLOCK 20,000 MILES AGO. MANUF SAID THEY WOULD COVER AND TOLD DEALERSHIP TO ORDER LONG BLOCK. MANUF CALLS BACK A WEEK LATER AND SAID THEY WOULD NOT COVER. *TR
Incident date: May 28, 2008
MANUFACTURER REFUSES TO CORRECT UNDER WARRANT ALIGNMENT PROBLEM CAUSING PREMATURE WEAR OF TIRES 10-15K MILES FLYWHEEL DRIVETRAIN NOISE...MANUFACTURERS REFUSES TO CORRECT UNDER WARRANTY. *TR
Incident date: May 28, 2008
MANUFACTURER REFUSES TO CORRECT UNDER WARRANT ALIGNMENT PROBLEM CAUSING PREMATURE WEAR OF TIRES 10-15K MILES FLYWHEEL DRIVETRAIN NOISE...MANUFACTURERS REFUSES TO CORRECT UNDER WARRANTY. *TR