Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Nov 20, 2008
2008 INFINITI M35 SPORT HAS A SEVERE TRAMLINING PROBLEM. DRIVING THE CAR ABOVE 60 MPH THE STEERING BECOMES VERY UNPREDICTABLE. THE CAR LIKES TO SWERVE LEFT AND RIGHT AND RARELY WANTS TO TRAVEL IN A STRAIGHT LINE. SOMETIMES THE CAR ACTUALLY GOES INTO THE OTHER LANE. CAR WILL NOT TRACK STRAIGHT FOR MORE THAN A SECOND OR TWO AT HIGHWAY SPEEDS. EVEN MORE NOTICEABLE IS AT SLOWER SPEEDS (I.E. COMING TO ... Read more
Incident date: Nov 20, 2008
2008 INFINITI M35 SPORT HAS A SEVERE TRAMLINING PROBLEM. DRIVING THE CAR ABOVE 60 MPH THE STEERING BECOMES VERY UNPREDICTABLE. THE CAR LIKES TO SWERVE LEFT AND RIGHT AND RARELY WANTS TO TRAVEL IN A STRAIGHT LINE. SOMETIMES THE CAR ACTUALLY GOES INTO THE OTHER LANE. CAR WILL NOT TRACK STRAIGHT FOR MORE THAN A SECOND OR TWO AT HIGHWAY SPEEDS. EVEN MORE NOTICEABLE IS AT SLOWER SPEEDS (I.E. COMING TO ... Read more
Incident date: Nov 10, 2008
THE ENGINE MAKES CLICKING/TAPPING SOUND AT START-UP, DEALER SERVICE DEPARTMENT CONTACTED. I WAS INFORMED THAT I NEED A "SPECIAL" OIL CHANGE, AND THEY'RE AWARE OF THE PROBLEM. AFTER RESEARCHING FOR THE SAME PROBLEM, IT LOOKS LIKE THIS 'SPECIAL' FACTORY OIL WILL BE NEEDED AND COST MORE THAN CONVENTIONAL OIL. HOWEVER, I WAS NOT INFORMED OF THIS SPECIFIC MATTER WHEN THE VEHICLE WAS PURCHASED NOR DO... Read more
Incident date: Nov 16, 2008
INFINITI G35 COUPE DRIVER SEAT BELT DEFECTIVE. I TOOK IT TO THE DEALER IN FRESNO CA IN OCT. 08. THEY TOLD ME IT IS FINE AND A FEW DAYS LATER IT BROKE AT THE ANCHOR BOLT. I HAD TO TOE IT BACK TO THE DEALER AT MY EXPENSE AND THEY REPLACED THE BOLT. IN OCT. WHEN I TOOK THE CAR TO THAT DEALER TO CHECK THE SEAT BELTS THEY TOLD ME THAT THE PASSENGER SEAT BELT IN FRONT IS DEFECTIVE AND NEEDS REPLACED. WH... Read more
Incident date: Oct 24, 2008
BRAND NEW 2008 INFINITI M35 SPORT HAS A SEVERE TRAMLINING PROBLEM. DRIVING THE CAR ABOVE 60 MPH THE STEERING BECOMES VERY UNPREDICTABLE. THE CAR LIKES TO SWERVE LEFT AND RIGHT AND RARELY WANTS TO TRAVEL IN A STRAIGHT LINE. SOMETIMES THE CAR ACTUALLY GOES INTO THE OTHER LANE. CAR WILL NOT TRACK STRAIGHT FOR MORE THAN A SECOND OR TWO AT HIGHWAY SPEEDS. INFINITI DEALERSHIP SAYS THERE IS NOTHING ... Read more
Incident date: May 18, 2008
TL*THE CONTACT OWNS A 2006 INFINITI G35 SEDAN. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE ACCELERATED INADVERTENTLY. THE DRIVER SWERVED AND CRASHED INTO A TREE. THE DRIVER SUSTAINED MAJOR INJURIES TO HER RIBS, STERNUM, AND HAD STITCHES IN HER KNEE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A JUNK YARD. AN AUTOMOTIVE ENGINEER INSPECTED THE VEHICLE AND INFORMED THE... Read more
Crash
1 injured
Incident date: Oct 12, 2008
TL*THE CONTACT OWNS A 2008 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE AIR BAG INDICATOR DOES NOT ILLUMINATE WHEN A PASSENGER IS SEATED IN THE FRONT SEAT. THE SENSOR INDICATOR ILLUMINATES WHENEVER THE VEHICLE IS IN MOTION. THE DEALER INSPECTED THE VEHICLE AND TESTED THE SENSOR WHILE SOMEONE WAS SEATED IN AND OUT OF THE SEAT. HOWEVER, THEY FOUND NO FAILURES WITH THE SENSOR OR AIR BAG INDICA... Read more
Incident date: Sep 12, 2008
THE HOOD ON MY 2004 INFINITI G35X FAILED AT THE HINGES. THE HOOD IS NOW ELEVATED ABOVE THE LINE OF THE WINDSHIELD AND WILL NOT CLOSE. THE FAILURE WAS NOT DUE TO AN ACCIDENT. THE HOOD WAS MERELY OPENED, AND THE HINGES FAILED. I AM CONCERNED HAT THE HOOD WILL OPEN OR FLY OFF AT HIGHWAY SPEED OR BE PUSHED INTO THE INTERIOR CABIN DURING AN ACCIDENT. THE LOCAL DEALERSHIP AND INFINITI REFUSE TO FIX THE ... Read more
Incident date: Sep 12, 2008
THE HOOD ON MY 2004 INFINITI G35X FAILED AT THE HINGES. THE HOOD IS NOW ELEVATED ABOVE THE LINE OF THE WINDSHIELD AND WILL NOT CLOSE. THE FAILURE WAS NOT DUE TO AN ACCIDENT. THE HOOD WAS MERELY OPENED, AND THE HINGES FAILED. I AM CONCERNED HAT THE HOOD WILL OPEN OR FLY OFF AT HIGHWAY SPEED OR BE PUSHED INTO THE INTERIOR CABIN DURING AN ACCIDENT. THE LOCAL DEALERSHIP AND INFINITI REFUSE TO FIX THE ... Read more
Incident date: Nov 4, 2003
1) CAR HAS BEEN METICULOUSLY CARED FOR. AT 44,450 MILES, THE ENGINE DIES UNEXPECTEDLY WHILE GOING AT 25MPH. ENGINE CRANKS ROUGHLY FOR A LONG TIME AT START, BUT STARTS EVENTUALLY. I GET THE "CHECK ENGINE LIGHT", "VDC OFF" AND "SLIP" LIGHT ON. 2) THE ERROR WAS ASSOCIATED TO "CAMSHAFT POSITION SENSOR". SINCE THE START OF THIS CONDITION, ENGINE DIES ATLEAST ONCE EVERY DRIVE - MOSTLY AT LOW RPM, BU... Read more
Incident date: Apr 16, 2007
AIR BAG LIGHT FLASHES, THIS PROBLEM OCCURS WITH MANY 1998 INFINITI I30'S AFTER SEARCHING THE INTERNET. NISSAN WILL NOT TAKE RESPONSIBILITY FOR CORRECTING THE PROBLEM. LIGHT SUGGESTS THAT THE AIRBAG IS FAULTY HOWEVER NISSAN SAYS THIS IS NOT THE CASE. FAULTY OR NOT THE FLASHING LIGHT SUGGESTS SAFETY ISSUE AND THIS IS A RECURRING PROBLEM THAT NISSAN HAS TAPPED THE CONSUMER FOR AT ANYWHERE FROM 500... Read more
Incident date: Sep 30, 2008
I HAVE A 2001 INFINITI AND THE CLARION MANUFACTURED BOSE 5 DISC CD CHANGER NOW REGISTERS A ERR2 MESSAGE AND CLICKS EVERYTIME I TURN IT ON. *TR
Incident date: Aug 8, 2008
STEERING IS VERY UNPREDICTABLE. CAR WANDERS ALL OVER THE ROAD REQUIRING CONSTANT STEERING ADJUSTMENT TO STAY IN LANE. VEHICLE ALSO SOMETIMES SUDDENLY VEERS TO ONE SIDE OF THE LANE SHARPLY WHEN BRAKING REQUIRING SIGNIFICANT EFFORT TO KEEP THE CAR ON THE ROAD. INFINITI DEALER STATE CANNOT DUPLICATE ISSUE - BUT SERVICE REP TELLS ME THERE ARE A LOT OF COMPLAINTS. THIS IS DANGEROUS AND ONLY A MATT... Read more
Incident date: Oct 30, 2008
MY CAR, A 2008 INFINITI M35X, EXHIBITED EXTREME TRAMLINING (POOR ROAD TRACKING) ON INITIAL DRIVE. THE CAR WOULD WANDER ALL OVER A LANE WHEN RIDING ON A RESURFACED TAR LINE OR SIMILAR. IT WAS MORE SEVERE AT HIGHER SPEEDS. COMPLAINT TO THE DEALER RESULTED IN AN IMMEDIATE TIRE REPLACEMENT, FROM GOODYEAR EAGLE RS-A TO MICHELIN PRIMACY MXV4 WHICH RESULTED IN SOMEWHAT BETTER ROAD RESPONSE, BUT STILL... Read more
Incident date: Oct 30, 2008
MY CAR, A 2008 INFINITI M35X, EXHIBITED EXTREME TRAMLINING (POOR ROAD TRACKING) ON INITIAL DRIVE. THE CAR WOULD WANDER ALL OVER A LANE WHEN RIDING ON A RESURFACED TAR LINE OR SIMILAR. IT WAS MORE SEVERE AT HIGHER SPEEDS. COMPLAINT TO THE DEALER RESULTED IN AN IMMEDIATE TIRE REPLACEMENT, FROM GOODYEAR EAGLE RS-A TO MICHELIN PRIMACY MXV4 WHICH RESULTED IN SOMEWHAT BETTER ROAD RESPONSE, BUT STILL... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Oct 30, 2008
Incident date: Oct 30, 2008
MY CAR, A 2008 INFINITI M35X, EXHIBITED EXTREME TRAMLINING (POOR ROAD TRACKING) ON INITIAL DRIVE. THE CAR WOULD WANDER ALL OVER A LANE WHEN RIDING ON A RESURFACED TAR LINE OR SIMILAR. IT WAS MORE SEVERE AT HIGHER SPEEDS. COMPLAINT TO THE DEALER RESULTED IN AN IMMEDIATE TIRE REPLACEMENT, FROM GOODYEAR EAGLE RS-A TO MICHELIN PRIMACY MXV4 WHICH RESULTED IN SOMEWHAT BETTER ROAD RESPONSE, BUT STILL... Read more
Incident date: Oct 10, 2008
THE CAR STEERING IS UNSTABLE AND CAN'T GO STRAIGHT ON THE UNEVEN PAVEMENT. IT GOES TO RIGHT OR LEFT BY ITSELF. THE ALIGNMENT DOESN'T FIX THE PROBLEM. THE NEW SET OF TIRE DOESN'T FIX THE PROBLEM. TOTALLY, THE DRIVING FEELING IS UNSAFE. *TR
Incident date: Sep 10, 2008
PASSENGER SIDE AIRBAG WARNING INDICATOR. TROUBLE ORIGINALLY REPAIRED UNDER WARRANTY, HAS RESURFACED. DEALER STATES ELECTRICAL PROBLEM NOT COVERED BY WARRANTY AS WARRANTY PERIOD HAS EXPIRED. *TR
Incident date: Oct 15, 2008
THE ORIGINAL ENGINE IN MY 2005 INFINITI G35 6-SPEED COUPE WAS REPLACED DUE TO A HIGH ENGINE OIL CONSUMPTION PROBLEM. INFINITI HAD A SERVICE BULLETIN FOR THIS PROBLEM AND REPLACED THE ENGINE. HOWEVER THE NEW ENGINE STILL CONSUMES THE SAME AMOUNT OF OIL AND HAS THE SAME EXACT PROBLEM. THE TAMPA INFINITI DEALERSHIP IS NOW SAYING THAT "IT IS NORMAL" ALTHOUGH THE NEW ENGINE BURNS A LOT OF OIL LIKE THE ... Read more
Incident date: Sep 1, 2008
HAVE A 2003 INFINITI FX35, AND THE ELECTRONIC LOCKS NOW DO NOT FULLY LOCK OR UNLOCK THE REAR DOORS. FIRST ONE DOOR WENT OUT NOW THE OTHER. MY SENSE IS THAT A SMALL CHILD OR ELDERLY PERSON IN THE BACK COULD BE IN SERIOUS DANGER IF THERE WERE AN IMMEDIATE NEED FOR THEM TO BE EVACUATED. WITH ONLY ONE MANUAL LOCK FOR THE ENTIRE VEHICLE (ON THE DRIVER'S DOOR) A PERSON WOULD HAVE TO GO ACROSS THE CAR... Read more
Incident date: Sep 20, 2008
ON THEIR OWN, WITH THE ENGINE SHUT OFF, THE WINDOWS WILL BOTH POWER DOWN. THIS WILL OCCUR MINUTES OR HOURS AFTER THE ENGINE IS SHUT DOWN AND THE CAR IS LOCKED. I WAS TOLD THEIR IS A SHORT TO THE CAR BODY, MOST LIKELY CAUSED WATER CORRODING THE POWER WINDOW CIRCUIT ASSEMBLY LOCATED AT THE DOORS. *TR
Incident date: Oct 20, 2007
ON MILDLY RUTTED HIGHWAY SURFACES, SUCH AS I-5 AND I405, VEHICLE JERKS TO THE LEFT AND RIGHT, REQUIRING AGGRESSIVE STEERING WHEEL MANAGEMENT TO KEEP THE CAR IN THE PROPER LANE OF TRAVEL. ON HEAVILY WORN SURFACES, LIKE I-90 IN SPOKANE, THE CAR WILL JERK HARD ENOUGH TO THE LEFT AND RIGHT TO SWERVE INTO THE NEXT LANE ON EITHER SIDE. DEALER SAYS THIS IS A COMMON COMPLAINT ON M35X (ALL WHEEL DRIVE) ON... Read more
Incident date: Jan 4, 2007
SEVERE BLISTERING ON DASH OF INFINITI FX35. GRADUALLY APPEARING OVER 1 YEAR WITH MANY COMPLAINTS ONLINE. *TR
Incident date: Jul 10, 2008
I PRESENTLY OWN A 2003 INFINIT G35. THE ENTIRE CLIMATE CONTROL FUNCTIONS AND DASH LIGHTS DO NOT FUNCTION BECAUSE OF A PROBLEM WITH THE RADIO. A RECALL WAS INITIATED FOR THE "AUDIO FINISHER CIRCUIT BOARD" BY INFINITI BUT THE PROBLEM STILL EXISTS. THESE ITEMS WILL SUDDENLY STOP WORKING WHILE DRIVING THE VEHICLE. THIS HAPPENED TO ME WHILE DRIVING. THESE ITEMS DO NOT FUNCTION AT PRESENT. AN INFINIT... Read more
Incident date: Jul 10, 2008
I PRESENTLY OWN A 2003 INFINIT G35. THE ENTIRE CLIMATE CONTROL FUNCTIONS AND DASH LIGHTS DO NOT FUNCTION BECAUSE OF A PROBLEM WITH THE RADIO. A RECALL WAS INITIATED FOR THE "AUDIO FINISHER CIRCUIT BOARD" BY INFINITI BUT THE PROBLEM STILL EXISTS. THESE ITEMS WILL SUDDENLY STOP WORKING WHILE DRIVING THE VEHICLE. THIS HAPPENED TO ME WHILE DRIVING. THESE ITEMS DO NOT FUNCTION AT PRESENT. AN INFINIT... Read more
Incident date: Oct 8, 2008
TIRES ON CAR WERE A MIXED SIZE ON FONT AND BACK. *TR
Incident date: Aug 20, 2007
TL*THE CONTACT OWNS A 2008 INFINITI QX56. WHILE DRIVING 40 MPH AND ABOVE, THE VEHICLE SHAKES AND THE STEERING WHEEL SHIMMIES WHEN IT CROSSES OVER ABNORMALITIES IN THE ROAD. THE VEHICLE HAS BEEN TAKEN TO A DEALER APPROXIMATELY FIVE TIMES, BUT WITH NO RESOLUTION. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 14,000 AND FAILURE MILEAGE WAS 80.
Incident date: Aug 20, 2007
TL*THE CONTACT OWNS A 2008 INFINITI QX56. WHILE DRIVING 40 MPH AND ABOVE, THE VEHICLE SHAKES AND THE STEERING WHEEL SHIMMIES WHEN IT CROSSES OVER ABNORMALITIES IN THE ROAD. THE VEHICLE HAS BEEN TAKEN TO A DEALER APPROXIMATELY FIVE TIMES, BUT WITH NO RESOLUTION. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 14,000 AND FAILURE MILEAGE WAS 80.
Incident date: Aug 20, 2007
TL*THE CONTACT OWNS A 2008 INFINITI QX56. WHILE DRIVING 40 MPH AND ABOVE, THE VEHICLE SHAKES AND THE STEERING WHEEL SHIMMIES WHEN IT CROSSES OVER ABNORMALITIES IN THE ROAD. THE VEHICLE HAS BEEN TAKEN TO A DEALER APPROXIMATELY FIVE TIMES, BUT WITH NO RESOLUTION. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 14,000 AND FAILURE MILEAGE WAS 80.
Incident date: Feb 16, 2008
THE CAR MAKES STEERING WHEEL NOISE WHEN ENGINE IS COLD AND THEY COULDN'T FIND THE PROBLEM! AS A RESULT I HAVE THAT NOISE INCREASING EVERY DAY AND TECHNICIANS SAID TO KEEP DRIVING SINCE PROBLEM IS NOT SIGNIFICANT! THE CAR HAS 18000 MILES UNDER WARRANTY! *TR
Incident date: Apr 26, 2004
TL*THE CONTACT OWNS A 2003 INFINITI M45. ON APPROXIMATELY NINE OCCASIONS, THE VEHICLE WOULD COMPLETELY SHUT OFF AND SOMETIMES WOULD NOT RESTART. THE VEHICLE HAD TO BE TOWED TO THE DEALER APPROXIMATELY FOUR TIMES. THEY STATED THAT THE FAILURE COULD BE CAUSED BY THE SHIFT LOCK OR THE FUEL SYSTEM, BUT THERE WAS NO RESOLUTION. THE CURRENT MILEAGE WAS 50,300 AND FAILURE MILEAGE WAS 5,000.
Incident date: Apr 26, 2004
TL*THE CONTACT OWNS A 2003 INFINITI M45. ON APPROXIMATELY NINE OCCASIONS, THE VEHICLE WOULD COMPLETELY SHUT OFF AND SOMETIMES WOULD NOT RESTART. THE VEHICLE HAD TO BE TOWED TO THE DEALER APPROXIMATELY FOUR TIMES. THEY STATED THAT THE FAILURE COULD BE CAUSED BY THE SHIFT LOCK OR THE FUEL SYSTEM, BUT THERE WAS NO RESOLUTION. THE CURRENT MILEAGE WAS 50,300 AND FAILURE MILEAGE WAS 5,000.
Incident date: Sep 23, 2008
TL*THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT STATED THAT THE ONE INCH REAR TUBE THAT EXTENDS FROM RIGHT TO LEFT, WHICH SUPPORTS THE SEAT BRACING STRUCTURE WELD, FAILED ON THE DRIVER'S SIDE METAL FRAME. HE CALLED THE DEALER AND WAS ISSUED CASE NUMBER 6296066. THE FAILURE AND CURRENT MILEAGES WERE 64,435. UPDATED 10/16/08 *BF THE SEAT FRAME HAD A STRESS CRACK AT THE LEFT REAR CORNER. ... Read more
Incident date: Sep 23, 2008
TL*THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT STATED THAT THE ONE INCH REAR TUBE THAT EXTENDS FROM RIGHT TO LEFT, WHICH SUPPORTS THE SEAT BRACING STRUCTURE WELD, FAILED ON THE DRIVER'S SIDE METAL FRAME. HE CALLED THE DEALER AND WAS ISSUED CASE NUMBER 6296066. THE FAILURE AND CURRENT MILEAGES WERE 64,435. UPDATED 10/16/08 *BF THE SEAT FRAME HAD A STRESS CRACK AT THE LEFT REAR CORNER. ... Read more
Incident date: Sep 23, 2008
TL*THE CONTACT OWNS A 2006 INFINITI M45. THE CONTACT STATED THAT THE ONE INCH REAR TUBE THAT EXTENDS FROM RIGHT TO LEFT, WHICH SUPPORTS THE SEAT BRACING STRUCTURE WELD, FAILED ON THE DRIVER'S SIDE METAL FRAME. HE CALLED THE DEALER AND WAS ISSUED CASE NUMBER 6296066. THE FAILURE AND CURRENT MILEAGES WERE 64,435. UPDATED 10/16/08 *BF THE SEAT FRAME HAD A STRESS CRACK AT THE LEFT REAR CORNER. ... Read more
Incident date: Aug 28, 2008
ON JUNE 2ND, 2008 I HAD TOOK MY CAR IN FOR A SCHEDULED APPOINTMENT TO HAVE MY BOSE 6-DISC CD PLAYER TO BE CHANGED OUT WITH ONE THAT DOES NOT EAT MY CD'S. I FIGURED IT MAY HAVE BEEN A SLIGHT PROBLEM THAT HADN'T BEEN WORKED OUT BY THE MANUFACTURE. BOSE HAVING SUCH A HIGH RATING, I DIDN'T THINK MUCH OF IT AT THE TIME. THIS IS UNTIL IT HAPPENED AGAIN AT THE END OF AUGUST, 2008. NOW I BEGAN TO BECOME C... Read more
Incident date: Sep 13, 2008
CAR WAS DRIVEN SHORT DISTANCE (APPROX. 2 MILES), PARKED AND TURNED OFF. WITHIN 2-5 MINUTES I HAD TO PUT SOMETHING IN CAR AND NOTICED SMOKE FLOWING OUT OF GRILL AREA, AND POPPED THE HOOD, AND NOTICED ORANGE FLAME IN ALTERNATOR. FIRE DEPT. WAS CALLED TO SCENE, AND A REPORT IS AVAILABLE. AT TIME OF COMPLAINT, CAR IS IN SHOP W/ A PRIVATE MECHANIC DUE TO INFINITI'S REFUSAL TO ASSIST IN MATTER, AND C... Read more
Fire
Incident date: Aug 20, 2008
TL*THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THE VEHICLE WOULD FAIL TO START INTERMITTENTLY. SHE REPLACED THE BATTERY, BUT THE FAILURE CONTINUED. THE ENGINE WARNING LIGHT REMAINED ILLUMINATED AT ALL TIMES. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED ON THREE OCCASIONS. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND WAS INFORMED OF NHTSA CAMPAIGN ID NUMBER 03V45... Read more
Incident date: May 1, 2008
ELECTRICAL PROBLEM: THE DASH LIGHTS, RADIO, AIR CONDITIONER, DEFROST, AND HEAT GO OUT 1-2 TIMES A DAY. WHEN THIS HAPPENS, I HAVE NO INTERIOR LIGHTS TO READ ODOMETER, ETC. AND CANNOT DEFROST WINDOWS. I CONTACTED DEALER WHO SAID IT WAS THE RADIO CAUSING PROBLEM AT A COST OF $1200+. CONTACTED OUT-OF-STATE DEALER WHO SAID IT WAS IGNITION SWITCH. DEALER SAID THEY CAN'T DIAGNOSE PROBLEM CORRECTLY U... Read more
Incident date: Sep 15, 2008
MY WIFE WAS TRAVELING NORTH ON 476 FROM I-95 SOUTH BEFORE EXIT 3 WITHOUT WARNING THE RIGHT REAR TIRE BLEW OUT WHICH CAUSE HER TO LOOSE CONTROL AND THE CAR SWERVED AND MADE MINOR CONTACT WITH A CURB OR SOMETHING. THE TIRE CAME COMPLETELY APART EXCEPT FOR THE INNER AND OUTER SET BEAD WHICH STAYED ON THE RIM. *TR
Crash
1 injured
Incident date: Sep 8, 2008
TL*THE CONTACT OWNS A 2004 INFINITI QX56. WHILE EXITING THE HIGHWAY AT 50 MPH, THE VEHICLE SHUT OFF AS IF THE IGNITION WAS TURNED OFF. THERE WAS NO POWER STEERING OR BRAKING ABILITY. THE CONTACT COASTED TO THE SIDE OF THE ROAD. AFTER APPROXIMATELY 2-3 ATTEMPTS, THE VEHICLE RESTARTED. THE VEHICLE STOPPED A SECOND TIME APPROXIMATELY 2-5 MINUTES LATER. THE VEHICLE RESTARTED AGAIN. APPROXIMATEL... Read more
Incident date: Sep 8, 2008
TL*THE CONTACT OWNS A 2004 INFINITI QX56. WHILE EXITING THE HIGHWAY AT 50 MPH, THE VEHICLE SHUT OFF AS IF THE IGNITION WAS TURNED OFF. THERE WAS NO POWER STEERING OR BRAKING ABILITY. THE CONTACT COASTED TO THE SIDE OF THE ROAD. AFTER APPROXIMATELY 2-3 ATTEMPTS, THE VEHICLE RESTARTED. THE VEHICLE STOPPED A SECOND TIME APPROXIMATELY 2-5 MINUTES LATER. THE VEHICLE RESTARTED AGAIN. APPROXIMATEL... Read more
Incident date: Mar 5, 2008
TL*THE CONTACT OWNS A 2008 INFINITI G35 SEDAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE WARNING LIGHT REMAINS ON WHEN A CERTAIN WEIGHT IS NOT OCCUPIED IN THE PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIR. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED AND THE POSSIBILITY OF THE FRONTAL AIR BAGS DEPL... Read more
Incident date: Sep 3, 2008
TL*THE CONTACT OWNS A 1999 INFINITI QX4. THE CONTACT SMELLED FUMES IN HIS GARAGE AND NOTICED THAT THE FUEL HOSE WAS LEAKING. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 100,000.
Incident date: Jun 7, 2007
FAILING BRACKETS UNDERNEATH RUNNING BOARDS ARE A HAZARD. CANNOT STEP UP ONTO WITHOUT RISK OF INJURY. BRACKETS HAVE LOST ALL INTEGRITY AND RUNNING BOARDS ARE SAGGING AND MAY FALL OFF. *TR
Incident date: Aug 25, 2008
TL*THE CONTACT OWNS A 2004 INFINITI G35. WHILE DRIVING BETWEEN 60-65 MPH, THE VEHICLE SHUT OFF. AFTER ALLOWING THE VEHICLE TO REST FOR A FEW MINUTES, IT RESTARTED. THE FAILURE HAS PREVIOUSLY OCCURRED AT LOWER SPEEDS. THE DEALER STATED THAT THE CRANKSHAFT SENOR NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AND ENGINE COOLING); HOWEVER, THE DEALER STAT... Read more
Incident date: Aug 14, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WORKS INTERMITTENTLY, CAUSING LOSS OF DEFROST AND AIR CONDITIONING. DUE TO THE HIGH HUMIDITY IN HIS STATE, THE CONTACT WAS UNABLE TO DEFROST THE REAR GLASS DUE TO THE MALFUNCTION IN THE ELECTRICAL SYSTEM. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. HE NOTICED SEVERAL COMPLAINTS ON THE INTERNET RE... Read more
Incident date: Aug 14, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM WORKS INTERMITTENTLY, CAUSING LOSS OF DEFROST AND AIR CONDITIONING. DUE TO THE HIGH HUMIDITY IN HIS STATE, THE CONTACT WAS UNABLE TO DEFROST THE REAR GLASS DUE TO THE MALFUNCTION IN THE ELECTRICAL SYSTEM. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. HE NOTICED SEVERAL COMPLAINTS ON THE INTERNET RE... Read more
Incident date: Aug 28, 2008
IT HAS BEEN BROUGHT TO MY ATTENTION BY AN INFINITI DEALER THAT MY 2006 INFINITI G35 COUPE HAS FALLEN INTO A "NOT GOOD" CATEGORY FOR EXCESSIVE OIL CONSUMPTION. *TR
Incident date: Jul 11, 2008
THIS WAS AS CLOSE TO A DISASTER AS I EVER WANT, THE PERFECT STORM IN DRIVING. I WAS DRIVING, WITH MY TWO SMALL GRANDCHILDREN IN THE BACKSEAT, AT NIGHT, IN A STORM THAT WARRANTED A SEVERE STORM WARNING. THE RAIN WAS COMING DOWN IN BUCKETS AS I MET ANOTHER CAR ON A CURVE. I HIT THE DIMMER SWITCH AND MY LIGHTS WENT OUT COMPLETELY. IN A PANIC, I HIT IT AGAIN AND THEY CAME BACK ON IN FULL BRIGHT MODE. ... Read more