Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 1, 2009
PROBLEM STARTED WITH RADIO NOT DISPLAYING ANY LIGHTS OR SCRIPT ACROSS DISPLAY. AFTER ABOUT A WEEK THE RADIO WOULD NOT COME ON UNTIL THE ENGINE HAD BEEN RUNNING FOR A FEW MINUTES AND STILL WOULD NOT DISPLAY ANY LIGHTS THE WHOLE TIME. A FEW DAYS LATER THE TEMPERATURE CONTROLS STOPPED BEING ACCESSIBLE. THE BUTTONS FOR THE RADIO AND THE TEMP CONTROLS DON'T WORK. THE TEMPERATURE NOW DOES WHATEVER I... Read more
Incident date: Mar 3, 2009
THE STEERING ON THE CAR PULLS LEFT OR RIGHT WHEN STOPPING DEPENDING ON THE ROAD PITCH. I TOOK THE CAR INTO INFINITY FOR SERVICE. THE SERVICE MAN SAID NOTHINGS WRONG ALL INFINITI'S DO THAT. I AM NOT HAPPY WITH THAT BECAUSE YOU CAN EASILY GET INTO AN ACCIDENT IF THE CAR PULLS INTO THE OTHER LANE. THIS SEEMS TO ME LIKE SOME SORT OF DEFECT IN THE STEERING OR BRAKING OF THE CAR. *TR
Incident date: Mar 3, 2009
THE STEERING ON THE CAR PULLS LEFT OR RIGHT WHEN STOPPING DEPENDING ON THE ROAD PITCH. I TOOK THE CAR INTO INFINITY FOR SERVICE. THE SERVICE MAN SAID NOTHINGS WRONG ALL INFINITI'S DO THAT. I AM NOT HAPPY WITH THAT BECAUSE YOU CAN EASILY GET INTO AN ACCIDENT IF THE CAR PULLS INTO THE OTHER LANE. THIS SEEMS TO ME LIKE SOME SORT OF DEFECT IN THE STEERING OR BRAKING OF THE CAR. *TR
Incident date: Feb 28, 2009
I JUST WANT TO SAY TO INFINITI WHY THEY DIDN'T KEEP ON BUILDING THIS CAR! I MEAN MINE HAS 111,111 AND IT STILLS RUNS LIKE NEW NO PROBLEM AT ALL! I HAVE THE INFINITI QX4 2001 GOLD PEARL 4X4 NAVIGATION SYSTEM 6 DIS CD CHANGER IN THE BACK OF THE CAR NOT THE ONE IN THE DASH AND THIS CAR STILL PERFORMS LIKE WHEN IT WAS TAKEN OUT OF THE DEALER IN 2001.I WOULD LIKE TO NOW WHY THEY DISCONTINUED THE PRODUC... Read more
Incident date: Sep 10, 2007
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE TRANSMISSION FAILED AT 45,000 MILES. IN ADDITION, THE BRAKES FAILED ON THE VEHICLE AND WERE REPLACED SEVERAL TIMES. WHEN THE VEHICLE WAS STARTED, IT WOULD JOLT AND JERK ON ITS OWN. THE DEALER STATED THAT THE TRANSMISSION WAS SLIPPING AND NEEDED TO BE REPLACED. HE ASSUMED THAT THE REPAIRS COULD BE MADE UNDER THE EXTENDE... Read more
Incident date: Sep 10, 2007
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE TRANSMISSION FAILED AT 45,000 MILES. IN ADDITION, THE BRAKES FAILED ON THE VEHICLE AND WERE REPLACED SEVERAL TIMES. WHEN THE VEHICLE WAS STARTED, IT WOULD JOLT AND JERK ON ITS OWN. THE DEALER STATED THAT THE TRANSMISSION WAS SLIPPING AND NEEDED TO BE REPLACED. HE ASSUMED THAT THE REPAIRS COULD BE MADE UNDER THE EXTENDE... Read more
Incident date: Dec 16, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE WELDING JOINT WAS COMING APART AND DAMAGING THE BASE. THE DEALER STATED THAT THE ENTIRE BASE WAS UNSAFE AND NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY AT THE DEALER BEING REPAIRED AT THE OWNER'S EXPENSE. THERE IS A SERVICE BULLETIN FOR THE VEHICLE, BUT THE NUMBER WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 46... Read more
Incident date: Dec 16, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE WELDING JOINT WAS COMING APART AND DAMAGING THE BASE. THE DEALER STATED THAT THE ENTIRE BASE WAS UNSAFE AND NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY AT THE DEALER BEING REPAIRED AT THE OWNER'S EXPENSE. THERE IS A SERVICE BULLETIN FOR THE VEHICLE, BUT THE NUMBER WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 46... Read more
Incident date: Dec 16, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE WELDING JOINT WAS COMING APART AND DAMAGING THE BASE. THE DEALER STATED THAT THE ENTIRE BASE WAS UNSAFE AND NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY AT THE DEALER BEING REPAIRED AT THE OWNER'S EXPENSE. THERE IS A SERVICE BULLETIN FOR THE VEHICLE, BUT THE NUMBER WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 46... Read more
Incident date: Dec 16, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE WELDING JOINT WAS COMING APART AND DAMAGING THE BASE. THE DEALER STATED THAT THE ENTIRE BASE WAS UNSAFE AND NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY AT THE DEALER BEING REPAIRED AT THE OWNER'S EXPENSE. THERE IS A SERVICE BULLETIN FOR THE VEHICLE, BUT THE NUMBER WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 46... Read more
Incident date: Oct 2, 2008
TL*THE CONTACT OWNS A 2006 INFINITI M45. THE VEHICLE HAD A GOODYEAR EAGLE TIRES. THE CONTACT STATED THAT THE INTERIOR SIDEWALL SEPARATED FROM THE TREAD SURFACE OF THE TIRE. THERE WAS A CRACK BY THE SEAM THAT WAS APPROXIMATELY 10 INCHES LONG. THE TIRE FAILED WITH ONLY 7,731 MILES. THE FAILURE MILEAGE WAS 64,504 AND CURRENT MILEAGE WAS 68,090. UPDATED 03/17/09. *LJ UPDATED 03/18/09.*JB
Incident date: Mar 3, 2007
TRANSMISSION SLIPPAGE WHEN TRANSMISSION IS SHIFTING FROM 2ND TO 3RD DURING COLD WEATHER DURING MODERATE ACCELERATION. *TR
Incident date: Feb 13, 2009
I WAS GETTING OF THE FREEWAY WHEN ALL OF A SUDDEN MY 2003 INFINITI G35 TURNED OFF. WHEN I TRIED TO RESTART THE CAR THE CAR STRUGGLED TO START EVENTUALLY DID. LATER THAT NIGHT THE CAR WAS DRIVING FINE. THE NEXT DAY I WAS DRIVING THE CAR I WAS TURNING ON A INTERSECTION AND THE CAR SHUT DOWN ON ME AGAIN ALMOST CAUSING AN ACCIDENT.MY SLIP LIGHT. VCH LIGHT AND CHECK ENGINE LIGHTS TURNED ON. I TOOK IT... Read more
Incident date: Oct 8, 2008
THIS CAR WILL FOLLOW EVERY DIP OR RUT IN THE ROAD AND WILL PULL THE WHEEL HARD TO RIGHT AND LEFT MAIN IT DANGEROUS TO DRIVE IF BOTH HANDS ARE TIGHTLY GRIPPING THE WHEEL. NEW TIRES HELP THE PROBLEM FOR A WHILE BUT THEN IT STARTED BACK UP AFTER THE TIRES GET WORN IN AGAIN. *TR
Incident date: Apr 5, 2006
I HAVE A 2005 G35 SEDAN. FOR YEARS I HAVE HEARD THIS CREAKING/SQUEAKING NOISE WHENEVER I TURN INTO/OUT OF PARKING LOTS AND CURB CUT OUTS. I HAVE HEARD THIS NOISE SINCE 2006 AND YET SOMEHOW THE DEALER NEVER HEARS IT WHEN I TAKE TO BE SERVICED. ON MY LAST VISIT A FEW MONTHS AGO, THE DEALER, RIVERSIDE INFINITI SAID MY COMPRESSION RODS WERE LEAKING AND NEEDED TO BE REPLACED @ ($900.00). IN AN ATTE... Read more
Incident date: Dec 24, 2008
THIS IS REGARDING MY INFINITI G35 SEDAN. WHILE DRIVING MY VEHICLE ON THE HIGHWAY, THE ENGINE SUDDENLY STOPPED AND ALL THE DASHBOARD LIGHTS CAME ON. I PULLED THE CAR OVER TO THE SHOULDER AND STARTED THE CAR AGAIN. AT THIS POINT, THE SERVICE ENGINE SOON LIGHT CAME ON. I WAS ABLE TO DRIVE TO AN INFINITI DEALER 5 MILES AWAY, WITH THE ENGINE STOPPING DURING OPERATION SEVERAL TIMES. FORTUNATELY THE... Read more
Incident date: Feb 29, 2008
2007 INFINITI G35S (PURCHASED MARCH 2007) ACCELERATED OUT OF CONTROL WHEN OWNER ATTEMPTED TO PARK CAR IN WORK PARKING GARAGE. OWNER TURNED INTO SPACE THEN BACKED CAR TO STRAIGHTEN OUT CAR IN THE PARKING SPACE. WHEN OWNER PUT CAR IN DRIVE TO COMPLETE THE PARKING, CAR ACCELERATED OUT OF CONTROL AND CRASHED INTO CONCRETE WALL. DRIVER AIRBAG DEPLOYED. OWNER HAD TO CRAWL OUT BACK DOOR DUE TO THE F... Read more
Crash
Incident date: Feb 29, 2008
2007 INFINITI G35S (PURCHASED MARCH 2007) ACCELERATED OUT OF CONTROL WHEN OWNER ATTEMPTED TO PARK CAR IN WORK PARKING GARAGE. OWNER TURNED INTO SPACE THEN BACKED CAR TO STRAIGHTEN OUT CAR IN THE PARKING SPACE. WHEN OWNER PUT CAR IN DRIVE TO COMPLETE THE PARKING, CAR ACCELERATED OUT OF CONTROL AND CRASHED INTO CONCRETE WALL. DRIVER AIRBAG DEPLOYED. OWNER HAD TO CRAWL OUT BACK DOOR DUE TO THE F... Read more
Crash
Incident date: Jan 24, 2009
TL*THE CONTACT OWNS A 2006 INFINITI M35. WHILE DRIVING APPROXIMATELY 55 MPH ON UNEVEN ROAD SURFACES, THE VEHICLE UNEXPECTEDLY PULLED TO THE LEFT WITHOUT ASSISTANCE. THE VEHICLE TURNED IN THE OPPOSITE DIRECTION OF THE INTENDED STEERING. THE VEHICLE HAS NOT BEEN DIAGNOSED FOR THE MALFUNCTION. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER FOR REPAIR. THE FAILURE AND CURRENT M... Read more
Incident date: Feb 5, 2009
WHEN COLD OUTSIDE, MY 2001 INFINITI I30 RECENTLY STARTED LOOSING POWER BRAKE BOOST AFTER THE BRAKE PEDAL IS DEPRESSED TWO TIMES. AN INTERNET SEARCH REVEALED THAT THIS IS A COMMON PROBLEM WITH VARIOUS NISSAN/INFINITI MODELS. THE PROBLEM, WHICH I VERIFIED THIS MORNING IS A CHECK VALVE IN THE VACUUM LINE COMING FROM THE INTAKE MANIFOLD TO THE BRAKE BOOSTER. I STARTED THE CAR, DEPRESSED THE BRAKE PEDA... Read more
Incident date: Dec 20, 2008
TL*THE CONTACT OWNS A 2007 INFINITI G35 SEDAN. THE CONTACT NOTICED THAT THE AIR BAG WARNING INDICATOR SPORADICALLY ILLUMINATES ON THE INSTRUMENT CONTROL PANEL. THIS INDICATES THAT THE PASSENGER SIDE AIR BAG IS INOPERATIVE AND COULD FAIL TO PROVIDE ADEQUATE PROTECTION IN THE EVENT OF A CRASH. THE CONTACT THEN RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V521000 (ELECTRICAL SYSTEM: SOF... Read more
Incident date: Jan 1, 1901
2006 INFINITI MX35 STEERING PROBLEMS. CONSUMER STATES THAT OTHER OWNERS HAVE THE SAME STEERING PROBLEMS. *NJ THE DEALER STATED THAT ALL ASPECTS OF THE STEERING SYSTEM TESTED NORMALLY. *JB
Incident date: Jan 20, 2009
CAR HAS VERY IRREGULAR STEERING ESPECIALLY ON GROOVED PAVEMENT. PULLS SHARPLY IN EITHER DIRECTION FROM TIME TO TIME. I BELIEVE THIS IS CALLED TRAMLINING. I HAD A 2006INFINITI M35X SEDAN WHICH HAD THIS PROBLEM AND I NOW HAVE A 2007 MODEL OF THE SAME CAR AND THE PROBLEM IS EVEN WORSE. MY WIFE REFUSES TO DRIVE THE CAR THINKING IT IS UNSAFE. I HAVE NEW TIRES ON THE CAR. *TR
Incident date: Nov 16, 2008
MY 2003 INFINITI G35 SEDAN HAS AN OIL CONSUMPTION ISSUE. EVERYTIME I DO AN OIL CHANGE, ABOUT 1000 TO 1200 MILES I CHECK MY OIL DIP STICK. IT IS HALF WAY BELOW THE FULL MARK. I HAVE REPEATED DONE THIS PROCEDURE OVER 10 TIMES ALREADY AND HAVE READ THAT THIS IS A COMMON ISSUE WITH INFINITI AND NISSAN. *TR
Incident date: Jan 3, 2008
I AM THE OWNER OF A 2007 INFINITI G35X 4 DOOR SEDAN. I BELIEVE THE MANUFACTURER HAS CREATED A DESIGN DEFECT WHICH CREATES HAZARDOUS DRIVING CONDITIONS WHICH I AM SURE WILL LIKELY LEAD TO ACCIDENTS AND INJURIES. THIS CONDITION CONCERNS THE OPERATION OF THE HEADLIGHTS IN THE FURTHEREST ON/OFF POSITION. DURING NIGHT DRIVING WHEN THE RIGHT TURN SIGNAL INDICATOR IS ACTIVATED, THE HEADLIGHT ON/OFF SW... Read more
Incident date: Jan 16, 2009
DRIVER DOOR WON'T OPEN WHEN INLOCKED. *TR
Incident date: Jan 18, 2009
EVIDENTLY THERE ARE A LOT OF PROBLEMS WITH THE THROTTLE BODIES ON INFINITI G35 MODELS. I OWN A 2004 INFINITI G35 WHICH I PURCHASED NEW IN JUNE OF 2004. I HAVE 61, 300 MILES ON THE CAR. MY THROTTLE BODY JUST BROKE AND ACCORDING TO THE FORUMS THIS HAPPENS FREQUENTLY AND IS ONLY COVERED BY MANUFACTURER'S WARRANTY FOR 4 YEARS OR 60,000 MILES. IN 3 STATES IT IS COVERED FOR 7 YEARS AND 70,000. IF TH... Read more
Incident date: Oct 19, 2008
THE BRAKES IN THIS VEHICLE MALFUNCTIONED AND BY SUCH CAUSED A VERY SERIOUS ACCIDENT. THE DEALER, NISSAN OF THE EASTSIDE IN BELLEVUE WA WAS SUPPOSED TO FIX SAID BRAKES AS I NOTED THAT THEY WERE NOT OPERATING CORRECTLY IN MY TEST DRIVE OF THE VEHICLE AND I WROTE THE CONTRACT SUBJECT TO THE BRAKES BEING FIXED. WHEN THEY DIDN'T FIX THE BRAKES THEY WERE COMMITTING FRAUD AND ALSO IN BREECH OF CONTRACT..... Read more
Crash
1 injured
Incident date: Jan 16, 2009
I HAVE A 2006 INFINITI M45 AND THE CAR VEERS WILDLY (EVERY DAY) WHEN DRIVING AT HIGHWAY SPEEDS (>55 MPH) FORM SUBTLE ROAD GRAIN. (TRAMLINING). THIS HAS CAUSED ME CONCERN ON MULTIPLE OCCASIONS ALMOST RESULTING IN A COLLISION. EXTREME CAUTION MUST BE TAKEN TO KEEP THE CAR ON TRACK. I HEAR THIS IS COMMON IN THIS VEHICLE AND IT IS DUE TO A DEFECTIVE STEERING RACK. WILL CONTINUE TO MONITOR THE STA... Read more
Incident date: Jan 5, 2009
1) CALLED THE DEALERSHIP AND WAS TOLD THERE IS A TECHNICAL BULLETIN ON HOW TO FIX THE PROBLEM BUT IT WASN'T A RECALL AND WILL COST APPROX. $800 DUE TO A MALFUNCTIONING OF A CIRCUIT BOARD. 2) THE CLIMATE CONTROL AND RADIO ARE INOPERABLE ABOUT EVERY OTHER TIME WE START THE CAR. I READ CURRENT RECALLS FOR THIS EXACT PROBLEM FOR THE SEDAN AND NOT THE COUPE. I JUST DON'T UNDERSTAND THAT. I KNOW THERE A... Read more
Incident date: Jan 5, 2009
1) CALLED THE DEALERSHIP AND WAS TOLD THERE IS A TECHNICAL BULLETIN ON HOW TO FIX THE PROBLEM BUT IT WASN'T A RECALL AND WILL COST APPROX. $800 DUE TO A MALFUNCTIONING OF A CIRCUIT BOARD. 2) THE CLIMATE CONTROL AND RADIO ARE INOPERABLE ABOUT EVERY OTHER TIME WE START THE CAR. I READ CURRENT RECALLS FOR THIS EXACT PROBLEM FOR THE SEDAN AND NOT THE COUPE. I JUST DON'T UNDERSTAND THAT. I KNOW THERE A... Read more
Incident date: Jan 5, 2009
1) CALLED THE DEALERSHIP AND WAS TOLD THERE IS A TECHNICAL BULLETIN ON HOW TO FIX THE PROBLEM BUT IT WASN'T A RECALL AND WILL COST APPROX. $800 DUE TO A MALFUNCTIONING OF A CIRCUIT BOARD. 2) THE CLIMATE CONTROL AND RADIO ARE INOPERABLE ABOUT EVERY OTHER TIME WE START THE CAR. I READ CURRENT RECALLS FOR THIS EXACT PROBLEM FOR THE SEDAN AND NOT THE COUPE. I JUST DON'T UNDERSTAND THAT. I KNOW THERE A... Read more
Incident date: Jan 5, 2009
TL*THE CONTACT OWNS A 2004 INFINITI G35 COUPE. THE CONTACT SMELLS A STRONG ODOR OF GASOLINE AFTER THE IGNITION WAS STARTED. IN ADDITION, SHE MUST REFILL THE GASOLINE IN HER VEHICLE EVERY TWO DAYS. AFTER FILLING THE FUEL TANK, SHE NOTICED THAT THE FUEL INDICATOR WAS ILLUMINATED AFTER TWO DAYS. A MECHANIC STATED THAT THERE APPEARED TO BE AN ISSUE WITH THE GASOLINE SYSTEM. THROUGH ONLINE RESEARC... Read more
Incident date: Jan 1, 2009
THE LATCH SYSTEM IS INSTALLED FOR MY CHILD SEAT. HOWEVER, I CANNOT LATCH THE BELTS TO THE LOOPS BECAUSE THEY ARE PLACED TOO LOW ON MY INFINIT FX35 2003. *TR
Incident date: Dec 30, 2008
TL*THE CONTACT OWNS A 2004 INFINITI I35. THE VEHICLE SHUT OFF WITHOUT WARNING WHILE DRIVING 50 MPH. THE THROTTLE POSITION, CRANK POSITION SENSOR, AND TIMING CONTROL SENSOR WERE THE CAUSES OF THE FAILURE. THE VEHICLE LOST TOTAL POWER AND THE POWER STEERING AND BRAKES ALSO FAILED. THE VEHICLE RESTARTED FIVE MINUTES LATER; HOWEVER, IT SHUT OFF AGAIN WITHOUT WARNING. THE WEATHER WAS NOT A FACTOR.... Read more
Incident date: Nov 9, 2008
PURCHASED A NEW 2003 INFINITI FX35 WHICH CURRENTLY HAS 117,000 AND PROPERLY MAINTAINED WITH THE DEALER BASED ON AUTO BOOKLET MAINTENANCE SCHEDULE. AT 101,000 AND FREQUENTLY THEREAFTER THE VEHICLE WHEN DRIVING WOULD JUST SUDDENLY OVERHEAT AND ENGINE COOLING SYSTEM MALFUNCTION CAUSING AUTOMOBILE TO SUDDENLY LOSE POWER AND START TO SHUT DOWN WHILE DRIVING ON MAJOR HIGHWAYS OR ROADS. DEALER CANNOT... Read more
Incident date: Nov 9, 2008
PURCHASED A NEW 2003 INFINITI FX35 WHICH CURRENTLY HAS 117,000 AND PROPERLY MAINTAINED WITH THE DEALER BASED ON AUTO BOOKLET MAINTENANCE SCHEDULE. AT 101,000 AND FREQUENTLY THEREAFTER THE VEHICLE WHEN DRIVING WOULD JUST SUDDENLY OVERHEAT AND ENGINE COOLING SYSTEM MALFUNCTION CAUSING AUTOMOBILE TO SUDDENLY LOSE POWER AND START TO SHUT DOWN WHILE DRIVING ON MAJOR HIGHWAYS OR ROADS. DEALER CANNOT... Read more
Incident date: Dec 1, 2008
WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CON... Read more
Incident date: Dec 1, 2008
1) CALLED THE DEALERSHIP AND WAS TOLD THERE IS A TECHNICAL BULLETIN ON HOW TO FIX THE PROBLEM BUT IT WASN'T A RECALL AND WILL COST APPROX. $800 DUE TO A MALFUNCTIONING OF A CIRCUIT BOARD. 2) THE CLIMATE CONTROL AND RADIO ARE INOPERABLE ABOUT EVERY OTHER TIME WE START THE CAR. THIS COULD BE LIFE THREATENING DUE TO NO DEFROST WHILE DRIVING WILL CAUSE NO VISIBILITY. 3) I FEEL THIS SHOULD BE A ... Read more
Incident date: Dec 23, 2008
INFINITI QX56: INTELLIGENT CRUISE CONTROL ON VEHICLE CAUSES ALL OF INSTRUMENT PANEL TO MALFUNCTION AND THE VEHICLE TO SUDDENLY STOP RUNNING. THIS OCCURS EVEN WHEN THE CRUISE CONTROL IS NOT BEING USED. THE LASER GUIDED SYSTEM CAUSES ELECTRICAL MALFUNCTIONS THROUGHOUT THE VEHICLE CAUSING GAUGES TO FLUCTUATE RANDOMLY AND ALERT LIGHTS TO GIVE FALSE READINGS. DEALER DEEMS IT A "POOR DESIGN" AND CON... Read more
Incident date: May 21, 2008
WHILE DRIVING OVER AN HOUR OR MORE THAN 80 MILES, TRANSMISSION WOULD NOT SHIFT FROM PASS GEAR DOWN TO 3 GEAR. IT WOULD SOUND LIKE ITS SLIPPING. HAS BEEN DOING THIS SINCE 5,000 MILES SUV HAS 100,000 INFINITY DOESN'T WANT TO COVER IT. NOW FIRST AND 4TH DOESN'T WORK. DEALER TOLD ME INFINITY HAD A PROBLEM WITH THE TRANS OVER HEATING, WHICH CAUSES TRANSMISSION FAILURE. *TR
Incident date: Dec 20, 2008
VEHICLE EXPERIENCES SEVERE "TRAMLINING" OR PULLING OF THE STEERING WHEEL TO THE LEFT OR RIGHT UNDER BRAKING OR ON UNEVEN ROAD SURFACES. I HAVE ALMOST ENDED UP IN THE NEXT LANE AND MUST APPLY ACTIVE PRESSURE TO KEEP THE STEERING CENTERED. *TR
Incident date: Dec 20, 2008
VEHICLE EXPERIENCES SEVERE "TRAMLINING" OR PULLING OF THE STEERING WHEEL TO THE LEFT OR RIGHT UNDER BRAKING OR ON UNEVEN ROAD SURFACES. I HAVE ALMOST ENDED UP IN THE NEXT LANE AND MUST APPLY ACTIVE PRESSURE TO KEEP THE STEERING CENTERED. *TR
Incident date: Oct 1, 2008
THE RIGHT FRONT TIRE WOULD SEEM TO HAVE THE WOBBLY SOUND AND FEEL AFTER GOING 15 MILES AN HOUR. I BELIEVE THIS PROBLEM IS THE SAME RECALL OF 11/14/2003 AND NOW HAPPENING TO MY 2006 FX35 INFINITI SUV WHERE THE SERVICE BRAKES, HYDRAULIC FOUNDATION COMPONENT:DISC;CALIPER. THE FRONT BRAKE CALIPER MOUNTING BOLTS MAY NOT BE ADEQUATELY TIGHTENED, THIS COULD RESULT IN ONE OR BOTH OF THE CALIPER MOUNTING ... Read more
Incident date: Dec 3, 2008
I OWN A 2007 INFINITI M35X AND IT PULLS OR IT HAS TRAMLINING ISSUES. THE CAR PULLS WILDLY TO THE RIGHT OR LEFT INDISCRIMINATE ON VARIOUS ROADS. THE CAR FEELS LIKE IT IS GOING TO LOOSE CONTROL AND GO INTO THE DITCH OR ONE COMING TRAFFIC! SOMETHING IS WRONG WITH THE TIRES, STEERING RACK OR BOTH. RECALL IS IN ORDER. *TR
Incident date: Nov 30, 2008
TL*THE CONTACT OWNS A 2008 INFINITI G35. WHILE IN THE PROCESS OF PURCHASING A NEW SAFETY SEAT FOR HER 3 YEAR OLD, 42 LBS. SON, THE CONTACT WAS UNABLE TO FIND OUT THE CORRECT WEIGHT LOAD FOR THE TETHERS AND ANCHORING LATCH. SHE COULD NOT DETERMINE THE CORRECT WEIGHT NEEDED TO ATTACH THE LATCH SYSTEM IN THE VEHICLE USING A CHILD SAFETY SEAT. SHE WOULD LIKE TO KEEP HER SON IN THE FIVE POINT HARNES... Read more
Incident date: Nov 3, 2008
AFTER BACKING OUT OF A PARKING SPOT, FOOT WAS ON BRAKE, SHIFTED INTO DRIVE AND THE CAR ACCELERATED INTO A 360 DEGREE SPIN. IT HIT A RETAINING WALL ON THE SIDE AND THE BUILDING BEHIND IT WHICH BROUGHT IT TO A STOP. AS THIS DEVELOPED THERE WAS ZERO CONTROL OF THE CAR AND THE DASHBOARD LIT UP LIKE A CHRISTMAS TREE. IT TOOK INFINITI 11 DAYS TILL THEY CHECKED THE BLACK BOX AND 15 DAYS MORE TILL THEY TO... Read more
Crash
Incident date: Nov 30, 2008
TL*THE CONTACT OWNS A 2008 INFINITI G35. WHILE DRIVING 25 MPH IN RAINY WEATHER CONDITIONS, THE ANTI-TRACTION SWITCH ACTIVATED AND CAUSED THE WHEELS TO LOCK. THE FOUR WHEEL DRIVE INDICATOR ILLUMINATED, WHICH MEANS THAT IT WAS ACTIVATED AS WELL. THE FAILURE CAUSED THE VEHICLE TO CRASH INTO A CURB. THE WHEEL WAS DAMAGED, BUT THE CONTACT WAS NOT INJURED. THE VEHICLE WAS TAKEN TO THE DEALER AND TH... Read more
Crash
Incident date: Feb 12, 2007
IN FEBRUARY 2007 THE CD PLAYER ATE MY CD AND I NOTICED THE HEATER BECAME DEACTIVATED ALMOST SIMULTANEOUSLY. THIS IS THE 2ND TIME I WOULD NEED TO REPLACE THE AUDIO SYSTEM. ORIGINALLY, WHEN THE CAR WAS UNDER WARRANTY, THE DEALER REPLACED SAID SYSTEM. THESE ARE ALL FACTORY PARTS. WHEN I REPORTED THE PROBLEM TO THE DEALERSHIP THEY SIMPLY TOLD ME I WOULD HAVE TO REPLACE THE AUDIO SYSTEM AND CIRCUIT... Read more
Incident date: Nov 13, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT THE ENGINE MISFIRED. THE VEHICLE WOULD BE SLOW TO START AND WOULD OCCASIONALLY STALL, PARTICULARLY ON THE HIGHWAY. SOMETIMES, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD COMPLETELY SHUT OFF AND THE POWER STEERING AND BRAKES FAILED. MOST TIMES AFTER THE FAILURE OCCURRED, THE CONTACT WOULD BE ABLE TO IMMEDIATELY RES... Read more