Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Nov 3, 2009
MY INFINITI G 35 FIRST BEGAN HAVING PROBLEMS WITH THE CD PLAYER. IT NO LONGER WORKS, BUT HAS NOW PROGRESSED TO THE RADIO AND AC OR HEATER FREEZING UP. IT OCCURS MORE FREQUENTLY AS TIME GOES ON. THE SAFETY ISSUE IS THAT I CAN NOT CONTROL THE DEFROST OR HEAT WHEN IT FREEZES. IT HAPPENS WHEN I AM DRIVING AND YESTERDAY THE HEATER ON THE CAR TURNED ITSELF UP TO 90 DEGREES WITH THE BLOWER AT FULL BLA... Read more
Incident date: Nov 3, 2009
MY INFINITI G 35 FIRST BEGAN HAVING PROBLEMS WITH THE CD PLAYER. IT NO LONGER WORKS, BUT HAS NOW PROGRESSED TO THE RADIO AND AC OR HEATER FREEZING UP. IT OCCURS MORE FREQUENTLY AS TIME GOES ON. THE SAFETY ISSUE IS THAT I CAN NOT CONTROL THE DEFROST OR HEAT WHEN IT FREEZES. IT HAPPENS WHEN I AM DRIVING AND YESTERDAY THE HEATER ON THE CAR TURNED ITSELF UP TO 90 DEGREES WITH THE BLOWER AT FULL BLA... Read more
Incident date: Sep 30, 2009
A/C CONTROLS/ELECTRICAL FAILING ON VEHICLE... DURING SUMMER MONTHS DO NOT HAVE ABILITY TO LOWER A/C (BLOWS HOT AIR). DURING WINTER MONTHS DO NOT HAVE ACCESS TO HEATER OR WINDOW DEFROSTER CREATING ROAD HAZARD AND PERSONAL SAFETY ISSUES. 2003 INFINITI G35 COUPLE. *TR
Incident date: Sep 30, 2009
A/C CONTROLS/ELECTRICAL FAILING ON VEHICLE... DURING SUMMER MONTHS DO NOT HAVE ABILITY TO LOWER A/C (BLOWS HOT AIR). DURING WINTER MONTHS DO NOT HAVE ACCESS TO HEATER OR WINDOW DEFROSTER CREATING ROAD HAZARD AND PERSONAL SAFETY ISSUES. 2003 INFINITI G35 COUPLE. *TR
Incident date: Nov 2, 2009
I PURCHASED 2009 INFINITI EX 35 ONE MONTH AGO(SEPTEMBER 30, 2009). THERE IS A "PASSENGER SIDE AIRBAG OFF" LIGHT. ACCORDING TO INFINITI SERVICE CENTER NEARBY, IT IS DESIGNED TO DETECT CHILD OR SMALL ADULT WHO IS LESS THAN 100 POUNDS SEATING ON PASSENGER SIDE AND PREVENT PASSENGER SIDE AIRBAG FROM DEPLOYING IN ACCIDENT. THEY SAID FOR CHILDREN OR SMALL ADULT LESS THAN 100 POUNDS, IT IS BETTER TO HAVE... Read more
Incident date: Oct 13, 2009
A FEW DAYS AFTER I BOUGHT A NEW CAR WITH ELECTRIC STEERING WHEEL, I NOTICED A JERK ON THE STEERING WHEEL WHEN I PASSED A SPEED BUMP AND AT TIMES I FEEL LIKE THE STEERING WHEEL JUMPING ON ME AT ACCELERATION. A FEW WEEKS LATER I FOUND THE ORIGIN OF THE PROBLEM. THE ELECTRIC STEERING WHEEL DOES NOT LOCK IN PLACE SECURELY. IT WILL HAVE TO BE PUSH MANUALLY TO SECURE IT. IF YOU DRIVE AWAY AND FORGET TO ... Read more
Incident date: Oct 23, 2009
TL*THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED AS SHE WAS DRIVING 50 MPH HER VEHICLE BEGAN TO SHUT DOWN; HOWEVER, SHE WAS ABLE TO SLOWLY DRIVE INTO THE EMERGENCY LANE IN NEUTRAL. SHE WAS ABLE TO RESTART THE VEHICLE. A LOCAL MECHANIC STATED THAT THE CAM-SHAFT SENSOR FAILED AND TO NOTIFY THE DEALER. THE DEALER CONFIRMED THAT NHTSA# 03V455000 COMPONENT: ENGINE AND ENGINE COOLING WAS RELA... Read more
Incident date: Oct 9, 2009
AC/TAPE DECK/RADIO/CD PLAYER CONTROLS QUIT WORKING. AC UNIT WILL NOT TURN OFF. NONE OF THE AUDIO CONTROLS WILL TURN ON. *TR
Incident date: Apr 5, 2009
NO RADIO OR HEAT CONTROLS. *TR
Incident date: Apr 5, 2009
NO RADIO OR HEAT CONTROLS. *TR
Incident date: Oct 8, 2009
I WAS IN A CAR ACCIDENT ON 10/8/09 AND WAS HIT IN THE FRONT OF MY CAR AT APPROX. 55MI PER HOUR. MY PASSENGER AIR BAG DEPLOYED, BUT MY DRIVER SIDE DID NOT. I DID NOT HAVE A PASSENGER IN THE CAR. I CALLED INFINITI CONSUMER AFFAIRS, AND THEY TOLD ME, IF THE AIRBAG FEELS THE DRIVER IS RIGID ENOUGH AND THAT THE SEAT BELT WILL HOLD THEM BACK, IT WILL NOT DEPLOY. WHY WOULD AN AIRBAG AND A SEATBELT WORK P... Read more
Crash
Incident date: Oct 7, 2009
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE RADIO, HEATER AND AIR CONDITIONING CONSOLE HAD AN ELECTRICAL FAILURE. HE NOTIFIED AN INFINITI DEALER IN REFERENCE TO A RECALL, AND WAS ADVISED THAT THE RECALL REPAIR HAD PREVIOUSLY BEEN PERFORMED. THE CONTACT HAS TO PAY $1,300.00 TO REPAIR THE VEHICLE. A REPRESENTATIVE FROM THE MANUFACTURER ADVISED HIM THAT IF HE DID NOT DRIVE A HOUR AND A HALF TO AN AU... Read more
Incident date: Oct 7, 2009
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE RADIO, HEATER AND AIR CONDITIONING CONSOLE HAD AN ELECTRICAL FAILURE. HE NOTIFIED AN INFINITI DEALER IN REFERENCE TO A RECALL, AND WAS ADVISED THAT THE RECALL REPAIR HAD PREVIOUSLY BEEN PERFORMED. THE CONTACT HAS TO PAY $1,300.00 TO REPAIR THE VEHICLE. A REPRESENTATIVE FROM THE MANUFACTURER ADVISED HIM THAT IF HE DID NOT DRIVE A HOUR AND A HALF TO AN AU... Read more
Incident date: Oct 7, 2009
RADIO/AC WENT OUT AND ARE MALFUNCTIONING. I STARTED MY CAR AND WHEN TURNING ON THE RADIO THE AC WENT TO AUTO AC AND WENT UP TO LEVEL 5 WITH OUT ANY WARNING. MY RADIO FOLLOWED BY NOT WORKING. ALL LIGHTS ON THE RADIO AC CONSOLE WENT OUT AND I AM UNABLE TO CONTROL EITHER FROM STEERING WHEEL OR CONSOLE. THE AUDIO FINISHER CIRCUIT BOARD WILL HAVE TO BE REPLACED. OVER 1700 COMPLAINTS FOUND RELATED TO ... Read more
Incident date: Oct 7, 2009
RADIO/AC WENT OUT AND ARE MALFUNCTIONING. I STARTED MY CAR AND WHEN TURNING ON THE RADIO THE AC WENT TO AUTO AC AND WENT UP TO LEVEL 5 WITH OUT ANY WARNING. MY RADIO FOLLOWED BY NOT WORKING. ALL LIGHTS ON THE RADIO AC CONSOLE WENT OUT AND I AM UNABLE TO CONTROL EITHER FROM STEERING WHEEL OR CONSOLE. THE AUDIO FINISHER CIRCUIT BOARD WILL HAVE TO BE REPLACED. OVER 1700 COMPLAINTS FOUND RELATED TO ... Read more
Incident date: Sep 15, 2009
THERE IS AN APPARENT KNOWN DEFECT IN THE 2003 INFINITI G35 MODELS. THE RADIO AND CLIMATE CONTROL WILL APPARENTLY LOSE ALL INDICATORS, AS IF THERE IS NO POWER, BUT WILL CONTINUE TO FUNCTION, STAYING FROZEN ON AT THEIR LAST SETTINGS. THE RADIO VOLUME OR CHANNELS CANNOT BE CHANGED AND THE AIR CONDITIONING/HEATER,ETC. ARE STUCK ON THEIR LAST SETTINGS AND CANNOT BE CHANGED WITHOUT TURNING THE CAR OFF. ... Read more
Incident date: Sep 15, 2009
THERE IS AN APPARENT KNOWN DEFECT IN THE 2003 INFINITI G35 MODELS. THE RADIO AND CLIMATE CONTROL WILL APPARENTLY LOSE ALL INDICATORS, AS IF THERE IS NO POWER, BUT WILL CONTINUE TO FUNCTION, STAYING FROZEN ON AT THEIR LAST SETTINGS. THE RADIO VOLUME OR CHANNELS CANNOT BE CHANGED AND THE AIR CONDITIONING/HEATER,ETC. ARE STUCK ON THEIR LAST SETTINGS AND CANNOT BE CHANGED WITHOUT TURNING THE CAR OFF. ... Read more
Incident date: Sep 15, 2009
THERE IS AN APPARENT KNOWN DEFECT IN THE 2003 INFINITI G35 MODELS. THE RADIO AND CLIMATE CONTROL WILL APPARENTLY LOSE ALL INDICATORS, AS IF THERE IS NO POWER, BUT WILL CONTINUE TO FUNCTION, STAYING FROZEN ON AT THEIR LAST SETTINGS. THE RADIO VOLUME OR CHANNELS CANNOT BE CHANGED AND THE AIR CONDITIONING/HEATER,ETC. ARE STUCK ON THEIR LAST SETTINGS AND CANNOT BE CHANGED WITHOUT TURNING THE CAR OFF. ... Read more
Incident date: Sep 15, 2009
THERE IS AN APPARENT KNOWN DEFECT IN THE 2003 INFINITI G35 MODELS. THE RADIO AND CLIMATE CONTROL WILL APPARENTLY LOSE ALL INDICATORS, AS IF THERE IS NO POWER, BUT WILL CONTINUE TO FUNCTION, STAYING FROZEN ON AT THEIR LAST SETTINGS. THE RADIO VOLUME OR CHANNELS CANNOT BE CHANGED AND THE AIR CONDITIONING/HEATER,ETC. ARE STUCK ON THEIR LAST SETTINGS AND CANNOT BE CHANGED WITHOUT TURNING THE CAR OFF. ... Read more
Incident date: Oct 6, 2009
TL*THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT STATED THAT THE LEFT STRUT APRON BROKE AND IT WAS COVERED WITH RUST WHICH CAUSED THE STEERING COUPLING TO SHEAR OFF. WHILE DRIVING APPROXIMATELY 5 MPH, HE TRIED TO MAKE A TURN AND THE STEERING WHEEL DID NOT RESPOND. THE VEHICLE WAS TOWED TO A SERVICE STATION. HE ALSO NOTICED THAT WHEN DRIVING OVER POT HOLES THERE WAS LIMITED STABILITY IN THE ST... Read more
Incident date: May 5, 2008
MY 2003 INIFINITY G35 A/C AND RADIO CONTROLS ARE STUCK WHICH IS CAUSING MY WINDOWS TO FOG UP....NOT A BIG DEAL DURING THE SUMMER, BUT THIS COULD BE A MAJOR HAZARD FOR WINTER. INFINITY SAYS MY CAR WAS MANUFACTURED AFTER THE RECALL DATE, BUT FUNNY, THE PROBLEMS ARE ALL THE SAME NO MATTER WHEN MANUFACTURED. PLEASE HELP BEFORE THIS DOES KILL SOMEONE! *TR
INFINITI
999R5-AR000
(9999) - EQUIPMENT
Oct 4, 2009
Incident date: Nov 28, 2008
MY WIFE AND I PURCHASED A 2008 INFINITY M35X LESS THAN A YEAR AGO. ON OUR FIRST FREEWAY DRIVE HERE IN THE SEATTLE, WA METRO AREA WE NOTICED THAT THE CAR WOULD VIOLENTLY JERK IN A VERY UNSAFE WAY TO THE LEFT OR RIGHT. THIS VIOLENT JERK IS SO SEVERE THAT IF YOU ARE NOT PAYING COMPLETE ATTENTION WHEN ENTERING A SECTION OF TRUCK RUTTING THE CARE WILL LEAVE THE LANE AND SNAP INTO THE NEXT LANE. WITH... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT:MECHANICAL
Oct 4, 2009
Incident date: Nov 28, 2008
MY WIFE AND I PURCHASED A 2008 INFINITY M35X LESS THAN A YEAR AGO. ON OUR FIRST FREEWAY DRIVE HERE IN THE SEATTLE, WA METRO AREA WE NOTICED THAT THE CAR WOULD VIOLENTLY JERK IN A VERY UNSAFE WAY TO THE LEFT OR RIGHT. THIS VIOLENT JERK IS SO SEVERE THAT IF YOU ARE NOT PAYING COMPLETE ATTENTION WHEN ENTERING A SECTION OF TRUCK RUTTING THE CARE WILL LEAVE THE LANE AND SNAP INTO THE NEXT LANE. WITH... Read more
Incident date: Jun 15, 2007
I OWN A 2003 INFINITY FX45 AWD. ABOUT JUNE 2007 THE STEERING WHEEL STARTED TO PEEL AND BREAKDOWN AND BECOME STICKY. SO I PUT A WHEEL COVER. PROBLEM COVERED UP. THOUGHT NOTHING OF IT UNTIL ABOUT A MONTH AGO I NOTICED A CRACK ON THE DASH IN THE CORNER BY THE SPEAKER IN THE CENTER OF THE DASH. THEN THE NEXT TIME I NOTICED A CRACK BY THE CORNER OF THE LEFT DASH SPEAKER, THEN THE NEXT TIME THE RIGHT D... Read more
Incident date: Jun 15, 2007
I OWN A 2003 INFINITY FX45 AWD. ABOUT JUNE 2007 THE STEERING WHEEL STARTED TO PEEL AND BREAKDOWN AND BECOME STICKY. SO I PUT A WHEEL COVER. PROBLEM COVERED UP. THOUGHT NOTHING OF IT UNTIL ABOUT A MONTH AGO I NOTICED A CRACK ON THE DASH IN THE CORNER BY THE SPEAKER IN THE CENTER OF THE DASH. THEN THE NEXT TIME I NOTICED A CRACK BY THE CORNER OF THE LEFT DASH SPEAKER, THEN THE NEXT TIME THE RIGHT D... Read more
Incident date: Nov 28, 2008
MY WIFE AND I PURCHASED A 2008 INFINITY M35X LESS THAN A YEAR AGO. ON OUR FIRST FREEWAY DRIVE HERE IN THE SEATTLE, WA METRO AREA WE NOTICED THAT THE CAR WOULD VIOLENTLY JERK IN A VERY UNSAFE WAY TO THE LEFT OR RIGHT. THIS VIOLENT JERK IS SO SEVERE THAT IF YOU ARE NOT PAYING COMPLETE ATTENTION WHEN ENTERING A SECTION OF TRUCK RUTTING THE CARE WILL LEAVE THE LANE AND SNAP INTO THE NEXT LANE. WITH... Read more
Incident date: Nov 28, 2008
MY WIFE AND I PURCHASED A 2008 INFINITY M35X LESS THAN A YEAR AGO. ON OUR FIRST FREEWAY DRIVE HERE IN THE SEATTLE, WA METRO AREA WE NOTICED THAT THE CAR WOULD VIOLENTLY JERK IN A VERY UNSAFE WAY TO THE LEFT OR RIGHT. THIS VIOLENT JERK IS SO SEVERE THAT IF YOU ARE NOT PAYING COMPLETE ATTENTION WHEN ENTERING A SECTION OF TRUCK RUTTING THE CARE WILL LEAVE THE LANE AND SNAP INTO THE NEXT LANE. WITH... Read more
Incident date: Feb 2, 2007
VEHICLE'S STEERING WHEEL JERKS OUT OF NO WHERE. IT ALSO SWAYS BACK AND FOURTH WHILE BRAKING AT TIMES. THE VEHICLE VIBRATES/SHAKES AT SPEEDS OVER 70MPH. THE INFINITI DEALERSHIP (PLANO, TX) STATED THE PROBLEMS WERE DUE TO A WARPED ROTOR, WHICH IS ANOTHER ISSUE WITH INFINITI VEHICLES, SO I RESURFACED THE ROTORS AND WITHIN 6MTHS (UNDER OR AROUND 5,000 MILES) HAD TO REPLACE THEM. AFTER I REPLACED THE R... Read more
Incident date: Feb 2, 2007
VEHICLE'S STEERING WHEEL JERKS OUT OF NO WHERE. IT ALSO SWAYS BACK AND FOURTH WHILE BRAKING AT TIMES. THE VEHICLE VIBRATES/SHAKES AT SPEEDS OVER 70MPH. THE INFINITI DEALERSHIP (PLANO, TX) STATED THE PROBLEMS WERE DUE TO A WARPED ROTOR, WHICH IS ANOTHER ISSUE WITH INFINITI VEHICLES, SO I RESURFACED THE ROTORS AND WITHIN 6MTHS (UNDER OR AROUND 5,000 MILES) HAD TO REPLACE THEM. AFTER I REPLACED THE R... Read more
Incident date: Feb 2, 2007
VEHICLE'S STEERING WHEEL JERKS OUT OF NO WHERE. IT ALSO SWAYS BACK AND FOURTH WHILE BRAKING AT TIMES. THE VEHICLE VIBRATES/SHAKES AT SPEEDS OVER 70MPH. THE INFINITI DEALERSHIP (PLANO, TX) STATED THE PROBLEMS WERE DUE TO A WARPED ROTOR, WHICH IS ANOTHER ISSUE WITH INFINITI VEHICLES, SO I RESURFACED THE ROTORS AND WITHIN 6MTHS (UNDER OR AROUND 5,000 MILES) HAD TO REPLACE THEM. AFTER I REPLACED THE R... Read more
Incident date: Sep 2, 2009
1. INTERMITTENT NO CONTROL OF AC AND RADIO. 2. NON FUNCTIONING STEREO/RADIO AND NO CONTROL OVER AC 3. NONE. *TR
Incident date: Jun 22, 2009
IN JUNE 2009, I TOOK MY 1998 INFINITI I30T INTO A DEALERSHIP FOR A ROUTINE SERVICE. THE DEALERSHIP NOTIFIED ME THAT MY VEHICLE WAS UNSAFE TO DRIVE BECAUSE THE FRAME HAD ROTTED UNDER THE ENGINE & HAD DISCONNECTED FROM THE BODY. HE THEN INFORMED ME THAT CONTINUED OPERATION COULD RESULT IN THE FRAME COMPLETELY SPLITTING APART CAUSING THE ENGINE AND TRANSMISSION TO FALL OUT OF THE VEHICLE, WHICH COULD... Read more
Incident date: Jun 10, 2009
I OWN A 2003 INFINITI G35 SEDAN V6 BEGINNING IN JUNE 2009 MY RADIO WOULD RANDOMLY TURN OFF AND MY AC WOULD KICK ON FULL BLAST. IN JULY IT GOT WORSE AND ULTIMATELY I LOST ALL CONTROLS OF RADIO AND AIR CONTROLS INCLUDING THE DEFROSTER. MAJOR PROBLEM HERE IS I HAVE NO CONTROL OF A/C WHICH RUNS MY GAS DOWN AND NO CONTROL OF THE DEFROSTER WHICH IS A MAJOR PROBLEM WHILE DRIVING DUE TO THE COLD A MO... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT:APPLIANCE:AIR CONDITIONER
Sep 27, 2009
Incident date: Sep 23, 2007
AC STUCK ON BLOWING AIR, BUTTONS NOT WORKING, RADIO CONTROLS ONLY WORKS THROUGH STEERING CONTROLS. *TR
Incident date: Sep 23, 2007
AC STUCK ON BLOWING AIR, BUTTONS NOT WORKING, RADIO CONTROLS ONLY WORKS THROUGH STEERING CONTROLS. *TR
Incident date: Sep 23, 2007
AC STUCK ON BLOWING AIR, BUTTONS NOT WORKING, RADIO CONTROLS ONLY WORKS THROUGH STEERING CONTROLS. *TR
Incident date: Sep 1, 2009
I PURCHASED AN INFINITY M35 PULLS TO THE RIGHT AND THE DEALERSHIP IS NOT ABLE TO FIX IT. I AM CONCERNED ABOUT MY SAFETY THE DEALERSHIP FIXED THE ALIGNMENT, ROTATED THE TIRES, THEY TELL ME IT'S FIXED, BUT AFTER EACH SERVICE FOR THIS PROBLEM, THE PROBLEM IS UNCHANGED. THERE NEEDS TO BE A RECALL TO FIX THIS PROBLEM AS APPARENTLY THIS IS A KNOWN PROBLEM AT INFINITY AND MANY PEOPLE HAVE COMPLAINED O... Read more
Incident date: Sep 15, 2009
TL*THE CONTACT OWNS A 2004 INFINITI M45. THE DRIVER SIDE FRONT SEAT WAS UNSTABLE SINCE THE SEAT BRACKET WAS BROKEN. THE VEHICLE WAS TAKEN TO THE DEALER, AND THE TECHNICIAN CONCLUDED THAT THE BRACKET HAS WEAK SPOTS THAT CAUSED CRACKS IN THE WELD. THE WARRANTY HAS EXPIRED AND THE CONTACT IS REQUIRED TO PAY $1200.00 TO HAVE THE VEHICLE REPAIRED. NO REPAIRS HAVE BEEN MADE. THE FAILURE AND CURRENT MIL... Read more
Incident date: Feb 20, 2009
I BOUGHT MY 2004 INFINITI G35 IN JAN 2009 IT HAD ABOUT 135000 MILES. ABOUT A MONTH LATER MY CD PLAYER SAID CHECK CD. THE RADIO AND CASSETTE PLAYER WORKS FINE. I TRIED NEW CDS AND CLEAN THE CD PLAYER BUT STILL DIDN'T WORK. I CALL INFINITI THEY SAID I MAY HAVE TO GET A REFURBISHED UNIT. I TOLD THEM THAT THE CD PLAYER SHOULD LAST LONGER THAN 5 YEARS AND THAT I HAD A 96 PONTIAC UNIT THAT STILL WORK. A... Read more
Incident date: Feb 20, 2009
I BOUGHT MY 2004 INFINITI G35 IN JAN 2009 IT HAD ABOUT 135000 MILES. ABOUT A MONTH LATER MY CD PLAYER SAID CHECK CD. THE RADIO AND CASSETTE PLAYER WORKS FINE. I TRIED NEW CDS AND CLEAN THE CD PLAYER BUT STILL DIDN'T WORK. I CALL INFINITI THEY SAID I MAY HAVE TO GET A REFURBISHED UNIT. I TOLD THEM THAT THE CD PLAYER SHOULD LAST LONGER THAN 5 YEARS AND THAT I HAD A 96 PONTIAC UNIT THAT STILL WORK. A... Read more
Incident date: Aug 15, 2009
2001 INFINITI I30T MY MECHANIC HAD THE INFINITI ON A LIFT TO INVESTIGATE A BRAKE PROBLEM. WHILE THERE HE NOTICED THAT A SECTION OF THE FRAME JUST BELOW THE RADIATOR THAT SUPPORTS IT AND THE ENGINE CRADLE WAS EXTREMELY CORRODED. WHAT ALARMED HIM IS THAT ONE, HE'S SEEN THIS WITH GREATER FREQUENCY ON THE FEW INFINITI I30S HE'S WORKED ON AS WELL AS ITS SISTER VEHICLE OF THAT GENERATION, THE NISSAN... Read more
Incident date: Sep 20, 2009
THE AC UNIT/RADIO ARE NOT IN WORKING ORDER. THE AC IS STUCK ON AT 74 AND RANGES FROM BLOWING AIR FULL BLAST TO THE LOWEST SETTING VERY SPORADICALLY. THERE IS NO POWER TO THE RADIO AND EITHER OF THE TWO CAN BE TURNED ON OR OFF UP OR DOWN. THIS IS A BIG INCONVENIENCE SINCE WE LIVE WHERE IT IS VERY HOT! ALSO WORRIED THAT WITH IT BEING AN ELECTRICAL ISSUE A FIRE COULD ARISE! NOT VERY IMPRESSED FOR DRI... Read more
Incident date: Apr 12, 2009
RADIO, FRONT AND REAR DEFROST AND CLIMATE CONTROL ALL STOPPED WORKING. *TR
Incident date: Aug 1, 2009
I PURCHASED A 2007 INFINITI M45 SPORT AND FEEL THAT I HAVE AN INCREDIBLY DANGEROUS SAFETY ISSUE DUE TO THE STEERING AND/OR WHEELS AND TIRES. THE PROBLEM, KNOWN AS "TRAMLINING", IS THAT ON SLIGHTLY UNEVEN OR LIGHTLY DAMAGED ROADS THE CAR'S STEERING DECIDES TO AGGRESSIVELY FOLLOW A PATH THAT IT CHOOSES ITSELF AND IF THE DRIVER HAS THE SLIGHTEST LAPSE IN ATTENTION, THE CAR WILL ABRUPTLY VEER COMPLET... Read more
Incident date: Oct 12, 2008
TL*THE CONTACT OWNS A 2003 INFINTI G35. WHILE DRIVING APPROXIMATELY 40 MPH ON NORMAL ROAD CONDITIONS; THE CONTROL SELECTOR MODE FOR THE RADIO WAS ENGAGED AND SUDDENLY CAUSED THE DEFROST AND THE HEATING SYSTEM TO MALFUNCTION. THE FAILURES OCCURRED INTERMITTENTLY WHICH BECAME WORSE OVER A PERIOD OF TIME AND OCCURRED CONTINUOUSLY. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT HAD CONCERNS OF THE S... Read more
Incident date: Aug 30, 2009
THE DEFROST NO LONGER WORKS. IT HAS SHORT CIRCUITED THE HEAT AND AC UNIT. THE ENTIRE UNIT CONTROLS THE RADIO AND CD PLAYER. CAN'T CONTROL ANY OF THESE FUNCTIONS. MANY PEOPLE WITH THE 2003 INFINITY G 35 HAVE THESE PROBLEMS. *TR
Incident date: Sep 1, 2009
I HAVE LOST CONTROL OF THE A/C AND RADIO CONTROLS IN MY 2003 INFINITI G35. I HAVE BEEN EXPERIENCING THIS PROBLEM ON AND OFF FOR THE PAST 3 WEEKS. I DID NOT REALIZE THAT THIS WAS A MAJOR SAFETY ISSUE UNTIL LAST NIGHT WHEN I WAS UNABLE TO TURN ON THE FRONT OR REAR WINDOW DEFROSTERS. I COULD BARELY SEE WHILE DRIVING ON THE FREEWAY. I CONTACTED INFINITI AND THEY TOLD ME THAT THIS PROBLEM WAS WELL K... Read more
Incident date: Feb 25, 2006
MY 2003 G35 COUPE HAVE BRAKE PROBLEM WHERE THE BRAKE PADS AND ROTOR WILL WEAR OUT SO QUICK. I HAVE GONE THROUGH 2 SETS OF PADS AND ROTOR WITHIN 40KM. RICHMOND NISSAN REFUSE TO FIX IT FOR ME UNDER WARRANTY. I FINALLY HAD TO REPLACE THEM MYSELF AT MY OWN COST. *TR
Incident date: Aug 10, 2009
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT HAD THE CIRCUIT BOARD REPLACED IN 2003 ACCORDING TO A TECHNICAL SERVICE BULLETIN DUE TO MULTIPLE ELECTRICAL FAILURES. A FEW YEARS AFTER THE REPAIR, THE DEFROST AND RADIO ALSO FAILED. SHE NOTIFIED THE DEALER AND WAS ADVISED BY A TECHNICIAN THAT SHE NEEDED TO REPLACE THE RADIO. NO REPAIRS WERE MADE BECAUSE SHE SUSPECTS THAT THE TECHNICIANS ... Read more
Incident date: Jul 7, 2009
ON JULY 7, 2009 OUR 2008 INFINITI G35 SEDAN (V1) WAS INVOLVED IN A FRONT END COLLISION WITH THE REAR END OF A NON-MOVING TRUCK (V2). ESTIMATED SPEED WAS ANYWHERE FROM 25-45 MPH (SPEED LIMIT OF THE ROAD IS 45MPH). POLICE WERE CALLED TO SCENE. AMBULANCE WAS CALLED FOR INJURIES TO DRIVER AND PASSENGER OF V2. DRIVER OF V1 DECLINED TREATMENT. DRIVER OF V1 LATER COMPLAINED OF DIZZINESS, NECK PAIN. ... Read more
Crash