Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 9,875 complaints for INFINITI

Incident date: Jan 10, 2010

THE PROBLEM STARTED A FEW WEEKS AGO. I SOMETIMES HAVE CONTROL OVER MY A/C AND RADIO AND OTHER TIMES IT DECIDES TO ONLY LET ME CONTROL THE RADIO FROM THE STEERING WHEEL. WHEN IT DOES GO OUT THE A/C PUTS ITSELF ON AUTO CONTROL AND IS PRETTY UNCOMFORTABLE. *TR

Incident date: Dec 27, 2009

I HAVE AN EX 35 INFINITY THAT HAS SMART CRUISE CONTROL. I HAD BEEN USING THE CRUISE CONTROL FOR THE PREVIOUS APPROX. 5 HRS WHILE I WAS DRIVING ON THE EXPRESSWAY COMING HOME FROM FL AT ABOUT 75MPH., THE CRUISE CONTROL SUDDENLY STOPPED WORKING AND STARTED FLASHING WITH LIMITED POWER GOING TO THE CAR.. THIS RESULTED IN A SUDDEN DECELERATION OF THE CAR AND I ALMOST WAS HIT BY THE CAR BEHIND ME. THI... Read more

Incident date: Jul 17, 2007

I OWN A 2006 INFINITI M35-S WHICH SUFFERS FROM TRAMLINING. THE CAR IS VERY DIFFICULT TO CONTROL ON RUTTED OR CROWNED ROADS, AND WHEN APPROACHING AT STOPLIGHT AT SPEEDS AS LOW AS 10MPH, THE CAR WILL YANK ITSELF INTO THE NEXT LANE OVER, REQUIRING ME TO COUNTER STEER IT. MY DEALER CLAIMS THIS IS NORMAL FOR A CAR OF THIS TYPE, BUT I ALSO OWN A G35 OF THE SAME YEAR WHICH DOESN'T HAVE THIS ISSUE. THI... Read more

Incident date: Jan 9, 2010

MY 2003 INFINITI G-35 RADIO WENT OUT WILL NOT COME ON AT ALL. MY A/C COMES ON WHENEVER I TURN THE CAR ON AND I CAN NOT TURN IT OFF. MY PASSENGER SIDE WINDOW WON'T GO UP AND THE PASSENGER SIDE SEAT WILL NOT STOP MOVING EVEN AFTER I HAVE LET GO OF THE BUTTONS. IT FOLDED MY PASSENGER LIKE A SANDWICH. WHEN I TOOK IT TO THE INFINITI DEALER THE SALEMANS SAID THAT THE AUDIO SYSTEM INSTALLED IN MY YEARS... Read more

Incident date: Jan 9, 2010

Incident date: Dec 20, 2009

2009 INFINITI G37X COUPE. 1ST GEAR IS EXCEPTIONALLY SLOW AND CAUSES DANGEROUS ACCELERATION PROBLEMS IN CERTAIN SITUATIONS. THE TRANSMISSION JERKS WHEN UP OR DOWN SHIFTING. WHEN I TOOK MY CAR TO INFINITI FOR SERVICE I WAS TOLD THAT INFINITI HASN'T RELEASED A SOFTWARE UPDATE OR RECALL FOR THIS PROBLEM YET BUT THAT THEY'VE BEEN RECEIVING NUMEROUS COMPLAINTS ABOUT THE PROBLEM. *TR

Incident date: Jan 10, 2010

A FAULT CODE GETS SET AND DEACTIVATES THE REAR AIR LEVELING SUSPENSION. WHEN THAT HAPPENS, NO AIR TO THE AIR SHOCKS AND IT BOTTOMS OUT. SUPPOSEDLY, ONLY THE DEALER CAN RESET IT. A REAL PROBLEM WHEN TOWING A TRAILER. AND EVEN WORSE, THERE IS NO DRIVER ALERT WHEN IT HAPPENS OR AFTER IT HAS HAPPENED -- YOU JUST LOOSE YOUR REAR SUSPENSION. VERY DANGEROUS. THIS HAS HAPPENED 3 TIMES FOR ME IN T... Read more

Incident date: Jan 9, 2010

LEAKING POWER STEERING HOSE AT THE CLAMP END OF HOSE. *TR

Incident date: Jan 9, 2010

DRIVING MY NEW 2009 G37X INFINITI AND MADE A FAIRLY HARD BRAKE FOR A RED LIGHT - CAR SLID A LITTLE TO A STOP, BUT CONTINUED ACCELERATING AT 2500 TO 3000 RPMS WHILE I HELD BOTH FEET ON THE BRAKE TO KEEP IT IN PLACE. IT WAS LIKE HOLDING BACK A REVVED UP JET - RPMS WOULD NOT COME DOWN EVEN WHEN I SHIFTED CAR TO NEUTRAL. NEVER EXPERIENCED ANYTHING LIKE THIS IS 40 YEARS OF DRIVING. NOTICED ODI COMPL... Read more

Incident date: Oct 15, 2009

2001 INFINITI I30. ELECTRONIC MOTOR MOUNTS FAIL, CAUSING CASCADING FAILURE OF IDLE AIR CONTROL AND DESTROYING ECU. ALTERNATELY, THE IDLE AIR CONTROL VALVE FAILS AND DESTROYS THE ECU WHICH IN TURN DESTROYS THE ELECTRONIC MOTOR MOUNT CIRCUIT WHICH RESIDES ADJACENT TO THE IACV CIRCUIT ON THE ECU MAIN BOARD. THE RESULTING SHORT CIRCUIT IN EITHER CASE CAUSES ACRID SMOKE TO ENTER THE PASSENGER CABIN ... Read more

Fire

Incident date: Oct 15, 2009

Fire

Incident date: Jan 9, 2010

I HAVE A 2007 INFINITI M35X AND I WOULD LIKE TO REPORT THAT THIS CAR HAS A SERIOUS TRAMLINING PROBLEM. THE CAR WILL SUDDENLY VEER INTO THE NEXT LANE. THIS CAN HAS THE POTENTIAL TO BE BE VERY DANGEROUS AND BASED ON MANY FORUMS MANY USERS ARE EXPERIENCING THE SAMETHING. PLEASE HELP AND MAKE INFINITI FIX THE PROBLEM BEFORE SOMEONE DIES. *TR

Incident date: Dec 30, 2009

WAS DRIVING MY INFINITI G35 2003, WHILE PASSING A VEHICLE GOING SLOW MY ACCELERATOR WENT TO THE FLOOR, BEYOND MY CONTROL, I HIT THE GAS PEDAL HARD WITH MY RIGHT FOOT WHILE PANICKING TRYING TO RELEASE IT. I WAS COMING TO AN INTERSECTION I HAD TO STAND ON MY BRAKE PEDAL. I DON'T KNOW HOW FAST EXACTLY BUT IT WAS OVER 100 MPH. IT HAPPENED VERY FAST, I DID TRY TO PUT IT IN NEUTRAL BUT MISSED AND HIT RE... Read more

Incident date: Sep 1, 2009

MY AC/BOSE STEREO SYSTEM IS INOPERABLE. I CANNOT TURN THE SYSTEM ON AT ALL. THE A/C IS ALSO STUCK ON AND I CAN'T CONTROL IT. *TR

Incident date: Sep 1, 2009

MY AC/BOSE STEREO SYSTEM IS INOPERABLE. I CANNOT TURN THE SYSTEM ON AT ALL. THE A/C IS ALSO STUCK ON AND I CAN'T CONTROL IT. *TR

Incident date: Dec 21, 2009

WE PICKED UP OUR BRAND NEW INFINITI G37 SEDAN OUT OF TOWN (52 MILES ON IT) AND THE NEXT DAY, DROVE IT HOME 300 HIGHWAY MILES. OBVIOUSLY, WE WERE EXTREMELY FORTUNATE THE PROBLEM DIDN'T BEGIN ON THE TRIP. BY THE SECOND DAY, THE CAR STARTED DYING WHEN WE CAME TO A STOP. AT FIRST, THE PROBLEM DIDN'T HAPPEN EVERY TIME WE SLOWED DOWN, AND WE DISCOVERED PUTTING THE CAR IN NEUTRAL PROVED HELPFUL. WE H... Read more

Incident date: Dec 28, 2009

TL* THE CONTACT OWNS A 2008 INFINITI G35. AFTER THE BATTERY FAILED, HE NOTICED THAT THE STEERING WHEEL WOULD NOT TURN AND THE REAR TRUNK COULD NOT BE OPENED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT NOTHING COULD BE DONE TO REMEDY THE FAILURE. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 10000.

Incident date: Dec 15, 2009

TL*THE CONTACT OWNS A 1998 INFINITY I30. WHILE DRIVING 35 MPH HE SMELLED RUBBER BURNING AND THE FOLLOWING DAY HE HAD DIFFICULTY STARTING THE VEHICLE. HE DROVE THE VEHICLE TO A LOCAL GARAGE. THE MECHANIC STATED THAT THE ALTERNATOR CAUSED THE BURNING SMELL. THE DEALER AND MANUFACTURER CONFIRMED THAT HIS VIN WAS NOT A PART OF RECALL 02V171000 ELECTRICAL SYSTEM ALTERNATOR/ GENERATOR/ REGULATOR. THE VE... Read more

Incident date: May 10, 2009

NORMAL USE OF POWER DOOR LOCKS LATER THE FUNCTION BECOMES UNRELIABLE. CANNOT EFFECTIVELY LOCK OR UNLOCK DOORS. HAD ONE DOOR LOCK REPAIRED AND IMMEDIATELY AFTER THAT ANOTHER LOCK HAS MALFUNCTIONED. *TR

Incident date: Dec 18, 2009

I WAS DRIVING MY CAR AT 35MPH WHEN SUDDENLY THE ENGINE STOPPED WITHOUT ANY WARNING. ALL THE INDICATOR LIGHTS GOT ILLUMINATED AT THAT POINT. THAT TIME I WAS ABLE TO GET MY CAR STARED AGAIN. LATER SAME DAY IT HAPPENED AGAIN. IN THE MECHANIC SHOP I WAS TOLD THAT THE CAMSHAFT SENSORS HAVE TO BE REPLACED. I PAID MORE THAN $600 FOR TWO NEW SENSORS,AND THAN I FIND OUT THAT THERE WAS A RECALL IN DE... Read more

Incident date: Dec 19, 2009

CENTER CONSOLE CONTROL BUTTONS DO NOT OPERATE. CAN'T OPERATE DEFROSTER AND CAN'T SEE OUT FRONT WINDSHIELD. *TR

Incident date: Dec 19, 2009

CENTER CONSOLE CONTROL BUTTONS DO NOT OPERATE. CAN'T OPERATE DEFROSTER AND CAN'T SEE OUT FRONT WINDSHIELD. *TR

Incident date: Apr 14, 2009

I PURCHASED A NEW G37X INFINITI ON MARCH 31, 2009. ON APRIL 14, I WAS DRIVING IN A LINE OF TRAFFIC AND HAD TO STOP FOR A RED LIGHT. I APPLIED MY BRAKE AND INSTEAD OF STOPPING THE CAR KEPT ON ACCELERATING (LUNGING) FORWARD AND FINALLY HIT THE CAR IN FRONT OF ME. I WAS GOING SLOWLY AND THERE WAS NO DAMAGE. THE DRIVER OF THE HIT VEHICLE GOT OUT TO INSPECT THE DAMAGE AND WHILE HE WAS LOOKING, THE CAR ... Read more

Crash

Incident date: Dec 12, 2009

DRIVER SIDE SUN VISOR FALLS OUT OF MOUNT CREATING HAZARD. *TR

Incident date: Apr 15, 2009

TL* THE CONTACT OWNS A 2006 INIFINTI G35 COUPE. WHEN HE APPLIES PRESSURE ON THE BRAKE PEDAL, HE HEARS A SQUEAKING NOISE. SOMETIMES WHEN BRAKING HE FEELS GRINDING. THE DEALER WAS CONTACTED, BUT THEY COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. HE BEEN IN CONTACT WITH INFINITE CONSUMER AFFAIRS, BUT NO ASSISTANCE WAS PROVIDED. HE WAS ALSO ADVISED THAT THE FAILURE WAS A NORMAL CHARACTERISTIC OF THE ... Read more

Incident date: Sep 21, 2009

TL* THE CONTACT OWNS A 2001 INFINITI FX45. THE SURFACE OF THE INSTRUMENT CONTROL PANEL HAS DEVELOPED BUBBLES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, AND HE WAS INFORMED THAT THE INSTRUMENT CONTROL PANEL NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 18800.

Incident date: Dec 12, 2009

THE VDC TURNED OFF ON A 2008 G35 DURING DRIVING AT 65 MPH AND TAIL SPIN HAPPENED. THIS IS A LOANER VEHICLE FROM A DEALERSHIP SO MAINTENANCE IS UNKNOWN. FORUMS THAT ARE GOOGLED SHOW THE SAME. *TR

Crash 1 injured

Incident date: Dec 12, 2009

THE VDC TURNED OFF ON A 2008 G35 DURING DRIVING AT 65 MPH AND TAIL SPIN HAPPENED. THIS IS A LOANER VEHICLE FROM A DEALERSHIP SO MAINTENANCE IS UNKNOWN. FORUMS THAT ARE GOOGLED SHOW THE SAME. *TR

Crash 1 injured

Incident date: Dec 7, 2009

TL* THE CONTACT OWNS A 2007 INFINITY G35. WHEN A PASSENGER OCCUPIES THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT INDICATES THAT THE AIR BAG WAS OFF. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE TECHNICIAN COULD NOT PROVIDE A REMEDY BECAUSE HE COULD NOT DUPLICATE THE FAILURE. HER VIN WAS NOT INCLUDED IN RECALL 08V521000 (ELECTRICAL SYSTEM: SOFTWARE). SHE CONTACTED THE MANUFACTURER,... Read more

Incident date: Dec 6, 2009

TL* THE CONTACT OWNS A 2009 INFINITI G37 COUPE. WHILE DRIVING 35 MPH HE HIT A POT HOLE; IN WHICH THE AIR BAGS DEPLOYED. AFTER DEPLOYMENT, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. HE CONTACTED THE DEALER, AND HE WAS ADVISED TO CONTACT HIS INSURANCE COMPANY. A REPRESENTATIVE FROM THE MANUFACTURERS CORPORATE OFFICE STATED THAT THEY WOULD SEND AN INSPECTOR TO DIAGNOSE T... Read more

1 injured

Incident date: Dec 1, 2009

SEVERE CORROSION ON FACTORY INSTALLED RUNNING BOARDS ON INFINITY QX4 WHICH COULD COLLAPSE CAUSING INJURY. *TR

Incident date: Jan 1, 1901

INFINITI M45 WARRANTY NOTICE FOR RADIATOR FAN MOTOR. *NJ THE CONSUMER WAS NOT SATISFIED ABOUT THE WAY INFINITI WAS HANDLING A POTENTIALLY DANGEROUS SITUATION BY ONLY EXTENDING THE WARRANTY.

Incident date: Nov 23, 2009

FAILURE OF HEAT,AIR & RADIO CONTROLS 2003 INFINITI G35. RECALL FOR2003 MODEL SAME FAILURE AS THE RECALL BUT PER INFINITI THIS CAR IS NOT COVERED BY RECALL.CAR TAKEN TO KEARNY MESA INFINITI THEY FOUND THE CIRCUIT BOARD FAILED. I THE VIN # SHOULD BE EXPANDED TO INCLUDED ALL 2003 G35 AS THEY HAVE THE SAME CIRCUIT BOARD. *TR

Incident date: Oct 30, 2009

TL*THE CONTACT OWNS A 2009 INFINITI G37. THE AIR BAG OFF LIGHT ILLUMINATED INTERMITTENTLY AND REMAINED ON WHICH MEANT THAT EVEN IF AN ADULT WAS SITTING IN THE FRONT PASSENGER SEAT THE AIR BAG WOULD NOT DEPLOY. THE LIGHT ILLUMINATED MORE FREQUENTLY WHILE DRIVING LONGER DISTANCES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND STATED THAT THERE WAS NOTHING TO REPAIR. HE CONTACTED THE MANUFACTURE... Read more

Incident date: Sep 1, 2009

SOMETHING WAS DRAINING THE BATTERY IN THE ELECTRICAL SYSTEM. ONE DAY WHILE TRYING TO START THE CAR AFTER IT HAD BEEN SITTING FOR A FEW DAYS, EVERYTHING FLICKERED (HEADLIGHTS, DASHLIGHTS, CONTROL PANEL) AND THEN THE CAR WOULDN'T START. CHARGED THE BATTERY AND THEN THE RADIO, AC/HEATER/DEFROSTER DID NOT WORK PROPERLY. HAVE SEEN MANY SIMILAR COMPLAINTS ON THE INTERNET. *TR

Incident date: Sep 1, 2009

Incident date: Oct 23, 2009

ON OCTOBER 23, 2009 I WAS DRIVING IN A PARKING STRUCTURE WITH MY INFINITI G37 2008 AND A PASSENGER. THERE WERE SEVERAL PARKING SPACES ON THE FOURTH FLOOR. THE PARKING STRUCTURE WAS VERY BUSY AND SLOW MOVING. I COASTED INTO THE PARKING SPORT SINCE I WAS DRIVING AT A CRAWL. WHEN I TOUCHED THE BRAKE LIGHT TO COME TO A COMPLETE STOP THE CAR SURGED FORWARD WITH SUCH A FORCE THAT IT HIT THE WALL THAT... Read more

Crash

Incident date: Oct 23, 2009

Crash

Incident date: Nov 4, 2009

I HAVE A 2003 INFINITI G35. THE CENTER CONSOLE, CONTROLLING THE HEATER/AC AND THE RADIO IS NOT WORKING. I WAS TOLD THAT THERE IS A CONTROL BOARD PROBLEM THAT INFINITI IS NOT CLAIMING, YET ACCORDING TO THE WEB, THERE ARE SEVERAL COMPLAINING OF THE SAME PROBLEM. *TR

Incident date: Nov 4, 2009

Incident date: Nov 14, 2009

WHILE TURNING INTO THE DRIVEWAY, THE VEHICLE SUDDENLY ACCELERATED. KNOCKED OVER BIRCH TREE AND BIRD BATH AND THEN DROVE THROUGH SOME SHRUBS AND A HIT CEDAR TREE. *TR UPDATED IVOQ 02/05/10 THE CONSUMER WANTED TO KNOW THE STATUS OF THE COMPLAINT. UPDATED 03/08/10 UPDATED 03/12/10

Crash

Incident date: Feb 25, 2009

G35 INFINITI-ELECTRICAL ISSUES SUCH AS RADIO NOT WORKING, CAR LOCKING BY ITSELF-WIFE WAS DRIVING ON FREEWAY AND HEATER DEFROST STOPPED WORKING, WINDSHIELD FOGGED UP AND HAD TO PULL TO SIDE OF FREEWAY, COULD NO LONGER DRIVE SAFELY-CALLED DEALER $900 TO REPAIR CIRCUIT BOARD AND REPLACE RADIO. *TR

Incident date: Nov 1, 2009