Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jul 9, 2009
2003 INFINITI G35 SEDAN BATTERY WAS DEAD AFTER NOT STARTING VEHICLE FOR MORE THAN 3 DAYS. THE CD PLAYER IS THE CULPRIT AND THE "EJECT" CONTINUES TO CYCLE EVEN WITH THE CAR TURNED OFF. THIS IS THE SECOND TIME IN 4 MONTHS THAT THE NEW BATTERY IS DEAD AFTER SITTING FOR A FEW DAYS. *TR
Incident date: Jul 9, 2009
2003 INFINITI G35 SEDAN BATTERY WAS DEAD AFTER NOT STARTING VEHICLE FOR MORE THAN 3 DAYS. THE CD PLAYER IS THE CULPRIT AND THE "EJECT" CONTINUES TO CYCLE EVEN WITH THE CAR TURNED OFF. THIS IS THE SECOND TIME IN 4 MONTHS THAT THE NEW BATTERY IS DEAD AFTER SITTING FOR A FEW DAYS. *TR
Incident date: May 10, 1997
I HAVE A G35 2003 AND HAD TO REPLACE THE RADIO 28041-AM883 CIRCUIT BOARD ON 5/10/07 (IT WAS UNDER WARRANTY AT THAT TIME). ALSO, WHEN I WAS TRAVELING UP NORTH THE CAR WOULD NOT START LAST WINTER I TOOK IT TO A INDEPENDENT REPAIR SHOP AND THEY DISCONNECTED THE RADIO - CHARGE THE BATTERY - AND IT WORKS FINE NOW. TODAY 06/30/09 I AM HAVING EXACTLY THE SAME PROBLEM AS I DID IN 2007 - THE AIR IS RUNNI... Read more
Incident date: Jun 30, 2009
THERE WAS NO CRASH OR RESULTING INJURIES--BUT HAVING A CLUTCH WHICH STICKS MAY EVENTUALLY LEAD TO A CATASTROPHIC INCIDENT. THE DEALERSHIP ADDRESSED THE PROBLEM AT 50,000 MILES, BUT IT HAS SINCE RETURNED. THERE ARE MANY G35-DEVOTED WEBSITES AND BLOGS WHERE G35 OWNERS COMPLAIN ABOUT THE SAME PROBLEM, BUT IT DOES NOT APPEAR THEY HAVE FOLLOWED UP BY FILING A COMPLAINT. MANY OWNERS REPORT THE SAME S... Read more
Incident date: Jun 10, 2009
WHEN DRIVING MY G35 COUPE IN STOP & GO TRAFFIC IN WARM WEATHER, THE CLUTCH DOES NOT COMPLETELY ENGAGE. THE PEDAL ONLY COMES ABOUT HALF-WAY UP AND SOMETIMES LESS THAN THAT. I ALMOST HAD TO PUT THE CAR OF THE SIDE OF THE ROAD BECAUSE THE CLUTCH WOULD NOT ENGAGE AT ONE POINT. I HAVE REPLACED THE FLUID AND ENSURED THE LINES WERE CLEAR OF AIR TO NO RESOLVE. THE CAR HAS LESS THAN 20K MILES. *TR
Incident date: May 31, 2009
WHILE DRIVING MY 2002 INFINITI QX4 WITH THREE OTHER ADULTS AND AN INFANT IN THE AUTO, THE ENTIRE HUB OF THE RIGHT REAR WHEEL BROKE AWAY AND AFTER CAUSING DAMAGE TO THE SIDE AND DOOR OF THE CAR, CONTINUED TO FLY DOWN THE STREET. I WAS TRAVELING AT 40 MPH ON A SUBURBAN STREET. THE POLICE OFFICER WHO ASSISTED TOLD US THAT WE WERE LUCKY TO BE ALIVE. FLETCHER JONES/CHICAGO WHERE THIS VEHICLE WAS PUR... Read more
Incident date: Jun 20, 2009
THE CAR JUST START SMOKING UNDER THE HOOD. MY CAR CAUGHT FIRE, AND NOBODY KNOWS WHAT IS GOING ON. *TR
Fire
Incident date: Jan 1, 1901
CONSUMER STATES THAT BEFORE THEY RECEIVED THE FIRST RECALL NOTICE FOR THEIR 1998 INFINITI QX4, THEY HAD A PROBLEM WITH CORROSION. *NJ THE CONSUMER STATED HE HAD THE REPAIRS MADE ON THE LEAKING FUEL FILLER TUBE PRIOR TO RECEIVING THE RECALL. THE CONSUMERS MECHANIC STATED THE VEHICLE WAS NOT SAFE TO DRIVE BECAUSE THE CORROSION HAD CAUSED THE DETACHMENT OF THE LEFT STRUT TOWER FROM THE FRAME AND N... Read more
Incident date: Jan 1, 1901
CONSUMER STATES THAT BEFORE THEY RECEIVED THE FIRST RECALL NOTICE FOR THEIR 1998 INFINITI QX4, THEY HAD A PROBLEM WITH CORROSION. *NJ THE CONSUMER STATED HE HAD THE REPAIRS MADE ON THE LEAKING FUEL FILLER TUBE PRIOR TO RECEIVING THE RECALL. THE CONSUMERS MECHANIC STATED THE VEHICLE WAS NOT SAFE TO DRIVE BECAUSE THE CORROSION HAD CAUSED THE DETACHMENT OF THE LEFT STRUT TOWER FROM THE FRAME AND N... Read more
Incident date: Jun 9, 2009
GOODYEAR MODEL GT-1 ON 1994 INFINITY RIGHT REAR TREAD COMPLETELY SEPARATED FROM TIRE IN ONE PIECE. *TR
Incident date: Mar 15, 2009
MY 2003 INFINITY G35 HAS AN ELECTRICAL PROBLEM WITH THE RADIO WHICH CAUSES THE CLIMATE CONTROL SYSTEM TO FREEZE UP DEFROSTER WILL NOT WORK FRONT OR REAR CAUSING FOGGING WHEN TEMPERATURE CHANGES THIS IMPAIRS MY VISION AND CREATES A DANGEROUS CONDITION INFINITY WILL NOT DO ANYTHING TO FIX THIS THEY RECALLED SOME VEHICLES SO THEIR AWARE OF THIS CONDITION. *TR
Incident date: Mar 15, 2009
MY 2003 INFINITY G35 HAS AN ELECTRICAL PROBLEM WITH THE RADIO WHICH CAUSES THE CLIMATE CONTROL SYSTEM TO FREEZE UP DEFROSTER WILL NOT WORK FRONT OR REAR CAUSING FOGGING WHEN TEMPERATURE CHANGES THIS IMPAIRS MY VISION AND CREATES A DANGEROUS CONDITION INFINITY WILL NOT DO ANYTHING TO FIX THIS THEY RECALLED SOME VEHICLES SO THEIR AWARE OF THIS CONDITION. *TR
Incident date: May 9, 2009
TL*THE CONTACT OWNS A 1998 INFINITI I30. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT CONTINUED TO ILLUMINATE ON THE INSTRUMENT PANEL. THE DEALER STATED THAT THE PASSENGER SIDE AIR BAG NEEDED TO BE REPLACED AT THE COST OF OVER $1,000. THERE WERE NO RECALLS FOR THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 64, 726. UPDATED 07/14/09 *BF UPDATED 07/... Read more
Incident date: Nov 3, 2008
I HAVE A 2006 INFINITI G35 SEDAN. AFTER I PURCHASED THE CAR. I NOTICED THAT THERE WAS NOISE COMING FROM THE CARS BELT DURING COLD START. I TOOK IT TO THE DEALER THEY SAID IT WAS THE BELTS. I GOT THEM CHANGED. ITS IS STILL MAKING NOISE. I HAVE BEEN ON OTHER FORUM SITES AND OTHER PEOPLE HAVE THE SAME PROBLEM. FOR SOME PEOPLE THE NOISE LASTS A FEW SECONDS FOR OTHER COUPLE OF MINUTES. I HAVE ALWAYS CA... Read more
Incident date: May 15, 2009
TL*THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V435000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP) AND CALLED THE DEALER FOR AN APPOINTMENT. SHE WAS ADVISED THAT THE NEAREST DEALER WAS THREE HOURS AWAY. THE MANUFACTURER STATED THAT SHE WOULD HAVE TO DRIVE THREE HOURS TO AN INFINITI DEALER IF SHE WANTED A FREE RE... Read more
Incident date: May 10, 2009
I DID A OIL CHANGE ON MY CAR THIS DAY. I ALSO DID THE ONE PRIOR TO IT. I PUT 5 QUARTS IN, BUT ONLY DRAINED ABOUT 2-2 1/2 QTS. THE DEALERSHIP SAID THAT IT IS A KNOWN ISSUE AND THAT THEY NEED TO DO MY NEXT OIL CHANGE AND START THE OIL CONSUMPTION TESTS. THEY SAID THAT IF IT IS A PROBLEM, THEY WILL TAKE THE APPROPRIATE STEPS AND POSSIBLY HAVE THE ENGINE REPLACED. *TR
Incident date: May 6, 2009
2006 INFINITI G35 COUPE & SEDAN OTHER MODELS MAY BE AFFECTED, AND FROM RESEARCH THERE IS. HYDRAULIC CLUTCH FLUID BOILS AND CONTAMINATES SIMILAR TO GM PROBLEM. THIS RESULTS IN THE CLUTCH NOT COMING UP FROM THE FLOOR ALL THE WAY. I'VE SEARCHED A LOT ON THE INTERNET SEEMS TO BE A COMMON PROBLEM AND AS OF RIGHT NOW INIFINITI CLAIMS NO KNOWLEDGE (ALLEGEDLY). THE CLUTCH USES DOT3 BRAKE FLUID WHICH ... Read more
Incident date: Mar 2, 2009
TRAMLINING ON INFINITI M35X. *TR
Incident date: May 5, 2009
MY 2006 INFINITI M35 WILL NOT STEER STRAIGHT WHILE DRIVING. DEPENDING ON THE ROAD IT WILL AT TIME ALMOST FORCE ME INTO ANOTHER LANE. THIS IS A KNOW ISSUE ON ALL M35 CARS, AND A VERY DANGEROUS ONE AT THAT. *TR
Incident date: Apr 14, 2008
PURCHASE A 2000 INFINITY FROM A CAR DEALER WITH OUT AIR BAGS AND WITHOUT THE DIAGNOSTIC COMPUTER/EQUIPMENT. *TR
Incident date: Apr 14, 2008
PURCHASE A 2000 INFINITY FROM A CAR DEALER WITH OUT AIR BAGS AND WITHOUT THE DIAGNOSTIC COMPUTER/EQUIPMENT. *TR
Incident date: Apr 2, 2008
2004 INFINITI G35 COUPE HEADLIGHT HOUSINGS SHOW CRACKS IN PLASTIC SEPARATING THE LOW/HIGH BEAM HOUSING FROM THE FOGLIGHT HOUSING BELOW ON BOTH SIDES. THIS IS A WIDE SPREAD PROBLEM AS REPORTED BY MANY OWNERS. INFINITI DEALERS DON'T WISH TO FIX UNDER WARRANTY BUT WILL DO SO WHEN PRESSURED WHILE DEALERS WITH CUSTOMER COMPLAINTS AFTER FACTORY 4 YEARS OR 60,000 MILE HAS EXPIRED REFUSE TO REPLACE. *TR
Incident date: May 4, 2009
TL*THE CONTACT OWNS A 1998 INIFINTI QX4. THE CONTACT RECEIVED A RECALL NOTICE IN THE MAIL FOR A REPAIR THAT WAS PERFORMED IN JUNE OF 2007 AT HIS EXPENSE. HE IS CURRENTLY SEEKING REIMBURSEMENT FOR THE REPAIR; HOWEVER, THE MANUFACTURER WANTS TO ENSURE THAT THE REPAIRS WERE PERFORMED PROPERLY BEFORE PROVIDING COMPENSATION. THE CONTACT STATED THAT THE NEAREST DEALER IS TWO HOURS AWAY FROM HIS RESID... Read more
Incident date: Oct 15, 2008
TL*THE CONTACT OWNS A 2007 INFINITI G35. THE VEHICLE HAS SUMITOMO TOURING LSV TIRES, SIZE P225/55/R1797Z (NA). WHILE DRIVING 25 MPH, THE CONTACT NOTICED THAT THE VEHICLE BEGAN TO DRIVE ROUGHLY. THE DEALER STATED THAT ALL FOUR TIRES CONTAINED BUMPS. THE TIRES WERE NOT REPLACED AT THE ESTIMATED COST OF $800. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NO COMPENSATION WOULD BE PROV... Read more
Incident date: Mar 17, 2009
TL*THE CONTACT OWNS A 2004 INFINITI G35 COUPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE METAL BRACKET IN THE SEAT ADJUSTER SUDDENLY FAILED. THE CONTACT NOTICED THAT THE METAL WAS FAULTY. THE DEALER DID NOT BELIEVE THE VEHICLE WAS DEFECTIVE. THE FAILURE AND CURRENT MILEAGES WERE 34,000. UPDATED 6/29/09 *CN THE CONSUMER BELIEVED THAT A MAJOR METAL SUPPORT BRACKET IN A SEAT SHOULD NEVER BREAK... Read more
Incident date: Apr 23, 2009
I BOUGHT MY SON A NISSAN INFINITI G35 S MAKE 2007. WHEN DRIVING, ALL OF A SUDDEN HE NOTICED BATTERY LIGHT ON, BRAKE LIGHT ON AND POWER STEERING QUIT WORKING. TURNING THE STEER WAS EXTREMELY HARD, MUCH MUCH HARDER THAN A NONPOWER STEERING. FORTUNATELY HE HAS STRONG HANDS AND IS USED TO DRIVING AN OLD NONPOWER STEERING VEHICLE, HENCE HE WAS ABLE TO STILL DRIVE IT. MOST ELDERLY, OR FEMALES WOULD END ... Read more
Incident date: Apr 23, 2009
I BOUGHT MY SON A NISSAN INFINITI G35 S MAKE 2007. WHEN DRIVING, ALL OF A SUDDEN HE NOTICED BATTERY LIGHT ON, BRAKE LIGHT ON AND POWER STEERING QUIT WORKING. TURNING THE STEER WAS EXTREMELY HARD, MUCH MUCH HARDER THAN A NONPOWER STEERING. FORTUNATELY HE HAS STRONG HANDS AND IS USED TO DRIVING AN OLD NONPOWER STEERING VEHICLE, HENCE HE WAS ABLE TO STILL DRIVE IT. MOST ELDERLY, OR FEMALES WOULD END ... Read more
Incident date: Apr 24, 2009
THE WINDOW MOTORS AND DOOR LOCK ACTUATORS KEEP FAILING AND HAVE TO BE REPLACED, THE LASER RED PAINT KEEPS CHIPPING, THE BRAKES MAKE A STRANGE NOISE EVERY SO OFTEN, AND THE AIR FROM THE AIR CONDITIONING VENTS IS USUALLY WARM AS OTHER CONSUMERS ARE REPORTING. INFINITI REFUSES TO RESOLVE ANY PROBLEMS WITH THE ACTUATORS OR WINDOW MOTORS, ALTHOUGH THEIR MECHANICS HAVE STATED TO ME SEVERAL TIMES THAT TH... Read more
Incident date: Apr 8, 2009
TL*THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE BRAKE LIGHTS DO NOT FLASH WHEN THE BRAKE PEDAL IS DEPRESSED. A MECHANIC STATED THAT THE BRAKE STOP LAMP SWITCH MALFUNCTIONED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 05V555000. THE CONTACT FEELS THAT THIS IS A SAFETY ISSUE BECAUSE THE VEHICLE CAN BE REAR-ENDED DUE TO THE BRAKE LIGHTS NOT WORKING. THE CURRENT AND... Read more
Incident date: Apr 7, 2009
TL*THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED THAT THERE WAS CORROSION AT THE RADIATOR AND ENGINE SUPPORT OF HIS VEHICLE. THE DEALER STATED THAT THE CORROSION COULD CAUSE THE ENGINE TO FALL OUT. SINCE THERE WAS NO WARRANTY, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. THE FAILURE IS COMMON FOR THIS TYPE OF VEHICLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.
INFINITI
999R5-AR000
(9999) — EQUIPMENT:MECHANICAL
Apr 7, 2009
Incident date: Apr 7, 2009
THE BRAKES ON THIS VEHICLE ARE HORRIBLE. I CONTINUE TO HAVE TO HAVE THEM CHECKED BUT TO NO AVAIL. THE VEHICLE ONLY HAS 48,000 MILES. *TR
Incident date: Apr 7, 2009
THE BRAKES ON THIS VEHICLE ARE HORRIBLE. I CONTINUE TO HAVE TO HAVE THEM CHECKED BUT TO NO AVAIL. THE VEHICLE ONLY HAS 48,000 MILES. *TR
Incident date: Feb 15, 2009
MY 2004 INFINITI FX 35 DOOR LOCK ACTUATOR FOR THE PASSENGER AND REAR DOOR HATCH WILL NOT OPEN UNLESS PRESSED SEVERAL TIMES AND OCCURS ALL THE TIME AND I CONSIDER IT A SAFETY ISSUE IN A LIFE OR DEATH SITUATION, THE DEALERSHIP WILL FIX THE PROBLEM BUT AT A COST TO ME OF OVER 300.00 US DOLLARS WHICH IS HIGH PRICE TO PAY WHEN AT THIS POINT IN TIME ECONOMICALLY IS VERY DIFFICULT SO I PLEAD WITH NHTSA T... Read more
Incident date: Jul 19, 2008
I GET AN ERR 2 ON MY 6 DISC CD PLAYER IN MY 2001 QX4. I HAVE TRIED EVERYTHING TO GET MY CD'S TO EXIT THE PLAYER, NO LUCK. IS THERE A RESOLUTION? I HAVE TRIED PUSHING ALL COMBINATIONS OF BUTTONS TO RELEASE THE CDS. I JUST GOT THE ERR 2 AND IT HAS NEVER GONE AWAY. CD'S WILL NOT PLAY OR REJECT, VERY FRUSTRATING, MY FAVORITE CDS ARE STUCK IN PLAYER. *TR
Incident date: Feb 15, 2009
THE TRANSMISSION IN MY 2003 G35 INFINITI FAILED AFTER ONLY 76,000 MILES. I CONTACTED INFINITI AND WAS DENIED ANY ASSISTANCE. I HAD THE REPAIRS COMPLETED FOR $4,000 PLUS AFTER NEGOTIATING WITH THE DEALERSHIP. I AM VERY DISAPPOINTED IN SUCH A MAJOR EQUIPMENT FAILURE AFTER ON A LUXURY CAR. *TR
INFINITI
999R5-AR000
(9999) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mar 30, 2009
Incident date: Mar 19, 2009
MY NAVIGATION SYSTEM IS COMPLETE '!@#$%. IT IS ALWAYS ABOUT A BLOCK OFF AND IT WONT GO DOWN. I WANT A NEW ONE NOW !!!!!!!!!!!!!!!!!!!!!!!!! *TR
Incident date: Feb 26, 2008
1 - PROBLEM HAS OCCURRED SINCE I PURCHASED THE CAR NEW IN FEB 2007.1 - WHEN I DRIVE ON ROADS WITH TRUCK RUTS THE CAR PULLS ONE SIDE OR ANOTHER, OFTEN FORCING ME INTO THE OTHER TRAFFIC LANE (IF I DO NOT CATCH IT SOON ENOUGH). 3 - NO RECALL TO FIX THIS PROBLEM TO DATE. I DO NOT HAVE AN ALIGNMENT PROBLEM NOR A TIRE PROBLEM. *TR
Incident date: Oct 31, 2008
BOUGHT CAR IN OCT/2008. AFTER FIRST MONTH NOTICED ERRATIC STEERING PROBLEMS. SEARCHED ONLINE AND FOUND SEVERAL OTHERS WHO HAD SAME PROBLEM. CAR PULLS TO RIGHT OR LEFT VERY ERRATICALLY EVEN ON SMOOTH FLAT ROADS. TOOK CAR TO ONLY INFINITI DEALERSHIP 3 TIMES. THEY DROVE CAR AND SUGGESTED I BUY NEW TIRES BEFORE THEY WOULD LOOK AT ANY STEERING ISSUES. THE TIRES THAT WERE ON THE CAR ONLY HAD 3000 MILES ... Read more
Incident date: Sep 20, 2006
TL*THE CONTACT OWNS A 2004 INFINITI G35 SEDAN. THE CONTACT FELT ABNORMAL PULSATION WHEN THE BRAKE PEDAL WAS DEPRESSED. HE TOOK THE VEHICLE IN FOR ROUTINE INSPECTION ON FIVE DIFFERENT OCCASIONS AND HAD THE REAR AND FRONT BRAKE CALIPERS, ROTORS, AND PADS REPLACED. ALL OF THE REMEDIES HAVE BEEN INSUFFICIENT IN CORRECTING THE FAILURE. THE DEALER STATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THIS... Read more
Incident date: Sep 20, 2006
TL*THE CONTACT OWNS A 2004 INFINITI G35 SEDAN. THE CONTACT FELT ABNORMAL PULSATION WHEN THE BRAKE PEDAL WAS DEPRESSED. HE TOOK THE VEHICLE IN FOR ROUTINE INSPECTION ON FIVE DIFFERENT OCCASIONS AND HAD THE REAR AND FRONT BRAKE CALIPERS, ROTORS, AND PADS REPLACED. ALL OF THE REMEDIES HAVE BEEN INSUFFICIENT IN CORRECTING THE FAILURE. THE DEALER STATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THIS... Read more
Incident date: Mar 20, 2009
I WAS DRIVING ON THE HIGHWAY IN MY 2001 INFINITI I30. CAR HAS NEVER BEEN HIT OR OTHERWISE DAMAGED. IT'S A FULLY STOCK VEHICLE. AS I WAS DRIVING DOWN THE HIGHWAY THE ACCELERATOR PEDAL DEPRESSED ALL BY ITSELF HALF WAY AND THE RPMS AND SPEED ROSE. I TRIED TO BRAKE BUT THE ACCELERATION OVERCAME THE BRAKING AND WOULD NOT SLOW THE VEHICLE. I PUT THE VEHICLE INTO NEUTRAL AND THE RPMS WERE AT MAX. I... Read more
Incident date: Aug 1, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE DRIVER SEAT MECHANISM IS FAULTY AND PREVENTS HER FROM ADJUSTING THE SEAT. THE VEHICLE HAS NOT BEEN DRIVEN IN 6-7 MONTHS DUE TO THE FAULTY SEAT. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS, BUT THE WARRANTY WAS EXPIRED. THE CURRENT MILEAGE IS 85,000 AND FAILURE MILEAGE WAS 22566 UPDATED 4/14/09 *CN UPDATED 04/17/09... Read more
Incident date: Mar 15, 2009
CAR MAKES LOUD NOISES ON SLOW RIGHT TURNS. SOUNDS AS IF THE METAL IS GRINDING UNDER THE BODY OF THE CAR. *TR
Incident date: Feb 14, 2009
WHILE DRIVING MY 2003 INFINITI QX4 ON THE HIGHWAY, I NOTICED A SEVERE VIBRATION COMING FROM THE LEFT SIDE OF MY VEHICLE AND TIRE. I TOOK IT TO A LOCAL SERVICE REPAIR SHOP AND THEY TOOK OFF MY LEFT FRONT TIRE AND SAW WHERE MY INNER APRON WAS SEVERELY CORRODED, CRACKED AND PERFORATED.THEY STATED THEY NEVER SEEN SUCH A TYPE OF CORROSION IN THIS AREA AND THAT I SHOULD HAVE THE MANUFACTURER LOOK AT I... Read more
Incident date: Feb 14, 2009
WHILE DRIVING MY 2003 INFINITI QX4 ON THE HIGHWAY, I NOTICED A SEVERE VIBRATION COMING FROM THE LEFT SIDE OF MY VEHICLE AND TIRE. I TOOK IT TO A LOCAL SERVICE REPAIR SHOP AND THEY TOOK OFF MY LEFT FRONT TIRE AND SAW WHERE MY INNER APRON WAS SEVERELY CORRODED, CRACKED AND PERFORATED.THEY STATED THEY NEVER SEEN SUCH A TYPE OF CORROSION IN THIS AREA AND THAT I SHOULD HAVE THE MANUFACTURER LOOK AT I... Read more
Incident date: Mar 7, 2009
INTERMITTENT HEATER, DEFROSTER, AC, AUDIO FAILURE. THIS IS A SAFETY ISSUE WITH REGARD TO THE INABILITY TO DEFROST / DE-ICE THE WIND SHIELD. THERE ARE NUMEROUS COMPLAINTS FROM OTHER OWNERS ON THIS SITE AND OTHERS. NO RESPONSE OR SUPPORT FROM INFINITY. *TR
Incident date: Mar 7, 2009
INTERMITTENT HEATER, DEFROSTER, AC, AUDIO FAILURE. THIS IS A SAFETY ISSUE WITH REGARD TO THE INABILITY TO DEFROST / DE-ICE THE WIND SHIELD. THERE ARE NUMEROUS COMPLAINTS FROM OTHER OWNERS ON THIS SITE AND OTHERS. NO RESPONSE OR SUPPORT FROM INFINITY. *TR
Incident date: Feb 2, 2009
DEAR SIR/MADAM, I AM WRITING YOU BECAUSE OF A PROBLEM I ENCOUNTERED WITH INFINITI AUTOMOBILES WHILE DRIVING IN LOOSE SNOW. I HOPE YOU WILL CONSIDER THIS A SERIOUS ISSUE AS IT COULD AFFECT THE SAFETY OF POTENTIALLY MILLIONS OF DRIVERS. NOTE THAT THE CAR PERFORMS AS EXPECTED ON DRY OR EVEN WET PAVEMENT, BUT ON SLUSHY SNOW THE COMPUTERIZED TRANSMISSION APPEARS TO FAIL AND THE CAR WILL NOT DRIVE. HA... Read more
Incident date: Feb 1, 2009
PROBLEM STARTED WITH RADIO NOT DISPLAYING ANY LIGHTS OR SCRIPT ACROSS DISPLAY. AFTER ABOUT A WEEK THE RADIO WOULD NOT COME ON UNTIL THE ENGINE HAD BEEN RUNNING FOR A FEW MINUTES AND STILL WOULD NOT DISPLAY ANY LIGHTS THE WHOLE TIME. A FEW DAYS LATER THE TEMPERATURE CONTROLS STOPPED BEING ACCESSIBLE. THE BUTTONS FOR THE RADIO AND THE TEMP CONTROLS DON'T WORK. THE TEMPERATURE NOW DOES WHATEVER I... Read more
Incident date: Feb 1, 2009
PROBLEM STARTED WITH RADIO NOT DISPLAYING ANY LIGHTS OR SCRIPT ACROSS DISPLAY. AFTER ABOUT A WEEK THE RADIO WOULD NOT COME ON UNTIL THE ENGINE HAD BEEN RUNNING FOR A FEW MINUTES AND STILL WOULD NOT DISPLAY ANY LIGHTS THE WHOLE TIME. A FEW DAYS LATER THE TEMPERATURE CONTROLS STOPPED BEING ACCESSIBLE. THE BUTTONS FOR THE RADIO AND THE TEMP CONTROLS DON'T WORK. THE TEMPERATURE NOW DOES WHATEVER I... Read more