Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jan 6, 2010
PURCHASED MY 2004 INFINITI M45 AT WILLOW GROVE INFINITI IN THE SUBURBS OF PHILADELPHIA WITH 22,160 MILES. I PERFORMED A THOROUGH TEST DRIVE AND FOUND NO PROBLEMS WITH THE CAR. THE CAR WAS BOUGHT TO BE MY "WEEKEND" CAR SINCE I'M ALREADY SUPPLIED WITH A COMPANY CAR FROM WORK.AFTER 3 WEEKS OF MINIMAL DRIVING, FOUND THAT I HAD PUT OVER 300 MILES BUT THE FUEL GAUGE WAS STILL READING JUST UNDER HALF TAN... Read more
Incident date: Mar 24, 2010
MY FRIEND AND I ARE DRIVING THROUGH ATLANTA ON I-285 AND MY 2003 INFINITI G-35 STOPS INSTANTLY CAUSING US TO ALMOST HAVE A SERIOUS CRASH POSSIBLY KILLING OURSELVES AND OTHERS, I HAD MY CAR TAKEN TO AN AUTO SALON AND THE DIAGNOSTICS EQUIPMENT READ CAM OR CRANK SENSOR MALFUNCTION, I CALLED 2003 INFINITI SERVICES DUE TO A RECALL ON THIS CAR WITH THIS PROBLEM AND THE RECALL INFORMED CUSTOMERS TO BE... Read more
Incident date: Oct 9, 2008
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OF 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER PERFORMED A DIAGNOSTIC TEST AND REPLACED BOTH THE BATTERY AND FUEL PUMP. THE CONTACT CONFIRMED THAT THEY RECEIVED NOTIFICATION OF A RECALL CAMPAIGN (NHTSA CAMPAIGN ID NUMBER: 10V074000-FUEL SYSTEM, OTHER: STORAGE: FUEL GAUGE SYSTEM) FOR HIS SPECIFIC ... Read more
Incident date: Mar 17, 2010
WHILE DRIVING TO THE GAS STATION MY 2008 INFINITY QX56 SIMPLY DIED. I HAD TO PULL TO THE RIGHT TO GET OUT OF TRAFFIC ON A BUSY STREET. I CALLED THE DEALERSHIP ( FOR ROADSIDE ASSISTANCE) AND WAS TOLD I WAS PROBABLY OUT OF GAS. I HAVE NEVER IN 26 YEARS OF DRIVING RUN OUT OF GAS AND THE GAS METER SHOWED 1/8+ FULL. I WAS THEN INFORMED THAT THERE WAS A RECALL ON AN INTERNAL GAGE IN THE TANK. THE DEALE... Read more
Incident date: Feb 1, 2009
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT THE DRIVERS SEAT WOULD MOVE FORWARD AND BACKWARDS WHILE DRIVING AT ANY SPEED. THE VEHICLE HAD BEEN REPAIRED BY THE DEALER SEVERAL TIMES BUT THE FAILURE PERSISTED. THE MANUFACTURER CONFIRMED THAT THEIR DECISION TO PROVIDE ASSISTANCE WAS BASED ON THE DEALERS REPORT. THE DEALER ADVISED THE MANUFACTURER THAT THE FAILED PART WAS REPAIRE... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT ADAPTIVE/MOBILITY
Mar 23, 2010
Incident date: Jan 20, 2010
MY BRAND NEW EX35 INFINITY ADAPTIVE AND STANDARD CRUISE CONTROL ("ACC")CRASHED (QUIT WORKING) ON ME 4X IN THE FIRST 2 MONTHS I OWNED THE CAR. IN ADDITION DURING THAT PERIOD WHEN THE ADAPTIVE CRUISE CONTROL WORKED, IT DID NOT WORK FULLY OR PROPERLY. FINALLY, INFINITI DECLARED A RECALL FOR THE CRASHING ACC AND PURPORTEDLY "FIXED" IT ON 01/20/10. HOWEVER, AFTER THE "FIX" IT BECAME EVIDENT THAT A S... Read more
Incident date: Jan 20, 2010
MY BRAND NEW EX35 INFINITY ADAPTIVE AND STANDARD CRUISE CONTROL ("ACC")CRASHED (QUIT WORKING) ON ME 4X IN THE FIRST 2 MONTHS I OWNED THE CAR. IN ADDITION DURING THAT PERIOD WHEN THE ADAPTIVE CRUISE CONTROL WORKED, IT DID NOT WORK FULLY OR PROPERLY. FINALLY, INFINITI DECLARED A RECALL FOR THE CRASHING ACC AND PURPORTEDLY "FIXED" IT ON 01/20/10. HOWEVER, AFTER THE "FIX" IT BECAME EVIDENT THAT A S... Read more
Incident date: Jan 20, 2010
MY BRAND NEW EX35 INFINITY ADAPTIVE AND STANDARD CRUISE CONTROL ("ACC")CRASHED (QUIT WORKING) ON ME 4X IN THE FIRST 2 MONTHS I OWNED THE CAR. IN ADDITION DURING THAT PERIOD WHEN THE ADAPTIVE CRUISE CONTROL WORKED, IT DID NOT WORK FULLY OR PROPERLY. FINALLY, INFINITI DECLARED A RECALL FOR THE CRASHING ACC AND PURPORTEDLY "FIXED" IT ON 01/20/10. HOWEVER, AFTER THE "FIX" IT BECAME EVIDENT THAT A S... Read more
Incident date: Jan 20, 2010
MY BRAND NEW EX35 INFINITY ADAPTIVE AND STANDARD CRUISE CONTROL ("ACC")CRASHED (QUIT WORKING) ON ME 4X IN THE FIRST 2 MONTHS I OWNED THE CAR. IN ADDITION DURING THAT PERIOD WHEN THE ADAPTIVE CRUISE CONTROL WORKED, IT DID NOT WORK FULLY OR PROPERLY. FINALLY, INFINITI DECLARED A RECALL FOR THE CRASHING ACC AND PURPORTEDLY "FIXED" IT ON 01/20/10. HOWEVER, AFTER THE "FIX" IT BECAME EVIDENT THAT A S... Read more
Incident date: Jan 1, 1901
2003 G35 AND Q45 INFINITI WITH BRAKE PROBLEMS. *TGW THE CONSUMER STATED THE PROBLEM WITH THE Q45 WAS EXTREME VIBRATIONS WHEN APPLYING THE BRAKE; PARTICULARLY AT SPEEDS OVER 50 MPH. ON DOWN-HILL BRAKING, THE SHUDDER VIBRATION WAS PASSED ON TO THE STEERING WHEEL. *JB
Incident date: Dec 15, 2009
TL*THE CONTACT OWNS A 2004 INFINITI FX35. WHILE TRAVELING 45 MPH THE CONTACT ATTEMPTED TO APPLY THE BRAKES AND THEY WOULD NOT ENGAGE CAUSING THE VEHICLE TO DRIVE THROUGH AN INTERSECTION. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE REPAIR SHOP WHO PREVIOUSLY SERVICED THE VEHICLE INSTALLED AFTERMARKET BRAKING PARTS ON THE VEHICLE. THE CONTACT TOOK THE VEHICLE BACK... Read more
Incident date: Feb 17, 2010
ON THREE SEPARATE DAYS, I HAD TROUBLE STOPPING MY BRAND NEW INFINITI M35. THE FIRST DAY, ON FOUR OCCASIONS WHEN I APPLIED THE BRAKES, THE CAR BUCKED AND SHOOK AND CONTINUED TO GO FORWARD BEFORE FINALLY STOPPING. ON THE SECOND AND THIRD DAYS, THIS OCCURRED TWICE EACH DAY. SEVERAL PEOPLE SAW THIS HAPPENING AND SCREEMED FOR ME TO PUT THE CAR INTO NEUTRAL OR TURN OFF THE MOTOR. I TOOK THE CAR TO THE I... Read more
Incident date: Feb 17, 2010
ON THREE SEPARATE DAYS, I HAD TROUBLE STOPPING MY BRAND NEW INFINITI M35. THE FIRST DAY, ON FOUR OCCASIONS WHEN I APPLIED THE BRAKES, THE CAR BUCKED AND SHOOK AND CONTINUED TO GO FORWARD BEFORE FINALLY STOPPING. ON THE SECOND AND THIRD DAYS, THIS OCCURRED TWICE EACH DAY. SEVERAL PEOPLE SAW THIS HAPPENING AND SCREEMED FOR ME TO PUT THE CAR INTO NEUTRAL OR TURN OFF THE MOTOR. I TOOK THE CAR TO THE I... Read more
Incident date: Jan 20, 2010
I HAVE AN INFINITI G35 (2003) THAT HAS SUDDENLY HAD PROBLEMS WITH THE HEAT AND AIR CONTROLS. WHEN THE PROBLEM STARTED, IT WOULD GO OUT AFTER THE CAR WAS ON FOR MORE THAN 10 MINUTES. NOW, THE CONTROLS DO NOT WORK AT ALL. THIS CAN POTENTIALLY CREATE A SAFETY PROBLEM FOR A DRIVER WHEN THE WINDSHIELD FOGS UP IN EITHER COLD WEATHER CONDITIONS (AFTER BEING GARAGED) OR HUMID WEATHER CONDITIONS AFTER A... Read more
Incident date: Nov 12, 2009
TL* THE CONTACT OWNS AN 2010 INFINITI QX56. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 30-40 MPH. WHEN PRESSURE WAS APPLIED TO THE BRAKE PEDAL THERE WAS A DELAY RESPONSE. THE CONTACT REQUIRED AN INCREASE IN STOPPING DISTANCE DURING BRAKING. THE FAILURE WAS CONTINUOUS WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE IS THE PROCESS OF BEING TAKEN TO AUTHORIZED DEALER FOR INSPECTION. THE FAILURE... Read more
Incident date: Mar 3, 2010
TL*THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH. THE ENGINE STALLED WITHOUT WARNING. THE BRAKE SYSTEM AND STEERING BECAME INOPERABLE. THE COMPUTERIZED SYSTEM CODE WAS RESET. THE VEHICLE WAS ABLE TO RESUME OPERATION. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE DRIVER REPLACED THE CAM SHAFT SENSOR AND THE FAILURE CONTINUED. THE VEHICLE HAS NO... Read more
Incident date: Aug 1, 2009
THERE IS A PROBLEM WITH MY TRANSMISSION IN MY INFINITI 2009 G37 SEDAN JOURNEY. IT ACCELERATES ON IT'S OWN. IT HAPPENS ABOUT ONCE OR TWICE A WEEK. I HAVE TAKEN IT TO THE DEALERSHIP, THEY SAID THEY DID WHAT THEY COULD. IT GOT A LITTLE BETTER, BUT THE PROBLEM STILL PERSISTS. *TR
Incident date: May 15, 2009
TL*- THE CONTACT OWNS A 2004 INFINITI M45. THE CONTACT OBSERVED WHILE DRIVING APPROXIMATELY 45 MPH THE FUEL GAUGE DISPLAYED AN INCORRECT READING WHICH INDICATED THE FUEL TANK LEVEL WAS FULL. HOWEVER, THE FUEL TANK CONSUMPTION WAS HALF OF THE FUEL LEVEL CAPACITY. ADDITIONALLY, THE FUEL GAUGE DISPLAYED AN INACCURATE READING THAT THE FUEL TANK WAS EMPTY. THE FAILURE OCCURRENCES FLUCTUATED AT ANY SPEE... Read more
Incident date: Mar 16, 2010
LTR FWD (WV) RE SUDDEN UNINTENDED ACCELERATION EXPERIENCED BY OWNER OF A 2009 INFINITI M45. *TGW THE CONSUMER STATED THE VEHICLE ACCELERATED OUT OF CONTROL KNOCKING DOWN A PRIZED RIVER BIRCH AND COMING TO REST AGAINST A CEDAR TREE.
Crash
Incident date: Dec 15, 2009
INFINITI G 35X 2007. AT 20,000 MILES, THE POWER STEERING BELT BROKE DURING SPEEDS OF 60 MPH. I WAS TOLD THE BELT WAS DEFECTIVE. AT 25,000 MILES, THE BELT BROKE AGAIN ON THE FREEWAY AT 60 MPH. I HAD DIFFICULTY MANEUVERING THE CAR OFF THE FREEWAY AND AM TRAFFIC HEAVY WITH NO SHOULDER. THE DEALERSHIP REPLACED THE BELT AGAIN BUT WAS UNABLE TO STATE THE CAUSE. THEY STATED THEY REPLACED PARTS SURROUN... Read more
Incident date: May 4, 2005
I WAS PARKING MY 2003 INFINITI I35 ON THE THIRD LEVEL OF A SANTA MONICA CITY PARKING STRUCTURE WHEN MY CAR SUDDENLY SURGED. I IMMEDIATELY PUT MY FOOT ON THE BRAKE AND TURNED THE CAR (I WAS HEADING INTO A WALL). I HELD MY FOOT ON THE BRAKE UNTIL IT FINALLY CAME OF A COMPLETE STOP. THE CAR HIT THE WALL OF THE PARKING STRUCTURE CAUSING DAMAGE TO THE PAINT ON CONCRETE PARKING STRUCTURE WALL AND MA... Read more
Crash
Incident date: Mar 10, 2010
2009 INFINITI G37X COUPE IS EXPERIENCING DANGEROUS SURGES IN ACCELERATION UPON BRAKING, THE TRANSMISSION IS JERKING AND GOING INTO "FAIL SAFE MODE" (MEANING SUDDENLY THE CAR IS STUCK IN THE HIGHEST GEAR), THE REAR DIFFERENTIAL IS CLUNKING AND JERKING AS IF THE CAR IS GOING INTO AWD MODE AT TIMES IT SHOULD NOT BE, AND QUITE FRANKLY I AM NOW BECOMING SCARED OF THE CAR. IT HAS 3800 MILES ON IT. I T... Read more
Incident date: Mar 10, 2010
2009 INFINITI G37X COUPE IS EXPERIENCING DANGEROUS SURGES IN ACCELERATION UPON BRAKING, THE TRANSMISSION IS JERKING AND GOING INTO "FAIL SAFE MODE" (MEANING SUDDENLY THE CAR IS STUCK IN THE HIGHEST GEAR), THE REAR DIFFERENTIAL IS CLUNKING AND JERKING AS IF THE CAR IS GOING INTO AWD MODE AT TIMES IT SHOULD NOT BE, AND QUITE FRANKLY I AM NOW BECOMING SCARED OF THE CAR. IT HAS 3800 MILES ON IT. I T... Read more
Incident date: Mar 10, 2010
2009 INFINITI G37X COUPE IS EXPERIENCING DANGEROUS SURGES IN ACCELERATION UPON BRAKING, THE TRANSMISSION IS JERKING AND GOING INTO "FAIL SAFE MODE" (MEANING SUDDENLY THE CAR IS STUCK IN THE HIGHEST GEAR), THE REAR DIFFERENTIAL IS CLUNKING AND JERKING AS IF THE CAR IS GOING INTO AWD MODE AT TIMES IT SHOULD NOT BE, AND QUITE FRANKLY I AM NOW BECOMING SCARED OF THE CAR. IT HAS 3800 MILES ON IT. I T... Read more
Incident date: Feb 20, 2009
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE APPROACHING AN INTERSECTION AT SPEEDS OF 55 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE BEGAN TO ABNORMALLY ACCELERATE. SHE ATTEMPTED TO APPLY PRESSURE TO THE BRAKE PEDAL TO NO AVAIL. A PEDESTRIAN WAS IN HER PATH WHEN SHE FORCED THE VEHICLE INTO THE PARK POSITION TO AVOID HITTING HIM. IMMEDIATELY, THERE WAS A SUDDEN AND ABNORMAL INCREASE IN TH... Read more
Incident date: Mar 12, 2010
THE REAR PASSENGER DOOR STOPPED WORKING , A MONTH LATER THE REAR DRIVERS DOOR STOPPED WORKING, 2 WEEKS LATER THE DRIVERS DOOR STOPPED WORKING ON MY 1997 INFINITI J30 (WHICH I PURCHASED NEW, ONLY 107,000 MILES ON IT).NOW THE ONLY DOOR THAT WORKS IS THE FRONT PASSENGER DOOR. THERE ARE NO BLOWN FUSES. IT SEEMS THERE IS A PROBLEM WITH THE ACTUATOR THAT ELECTRONICALLY OPENS AND CLOSES THE MECHANISM. I... Read more
Incident date: Mar 12, 2010
THE REAR PASSENGER DOOR STOPPED WORKING , A MONTH LATER THE REAR DRIVERS DOOR STOPPED WORKING, 2 WEEKS LATER THE DRIVERS DOOR STOPPED WORKING ON MY 1997 INFINITI J30 (WHICH I PURCHASED NEW, ONLY 107,000 MILES ON IT).NOW THE ONLY DOOR THAT WORKS IS THE FRONT PASSENGER DOOR. THERE ARE NO BLOWN FUSES. IT SEEMS THERE IS A PROBLEM WITH THE ACTUATOR THAT ELECTRONICALLY OPENS AND CLOSES THE MECHANISM. I... Read more
Incident date: Jun 16, 2009
MY 2003 INFINITY G35 SEDAN'S HEATER WILL STAY ON HIGH WITH THE RADIO AND HEATING CONTROL REMOVED. I CAN ACCESS THE RADIO THROUGH THE STEREO, BUT HAVE NO DASHBOARD CONTROLS OF THE RADIO OR AC AT ALL. *TR DEALERSHIP WANTS "PRE-PAID" A $700 AUDIO FINISHER/CIRCUIT BOARD. WHEN THE PART CAME IN, THEY WOULD INSTALL IT, AND IF THE RADIO/CD PLAYER WAS DEFECTIVE, IT WOULD FRY THE FINISHER IMMEDIATELY, B... Read more
Incident date: Jun 16, 2009
MY 2003 INFINITY G35 SEDAN'S HEATER WILL STAY ON HIGH WITH THE RADIO AND HEATING CONTROL REMOVED. I CAN ACCESS THE RADIO THROUGH THE STEREO, BUT HAVE NO DASHBOARD CONTROLS OF THE RADIO OR AC AT ALL. *TR DEALERSHIP WANTS "PRE-PAID" A $700 AUDIO FINISHER/CIRCUIT BOARD. WHEN THE PART CAME IN, THEY WOULD INSTALL IT, AND IF THE RADIO/CD PLAYER WAS DEFECTIVE, IT WOULD FRY THE FINISHER IMMEDIATELY, B... Read more
Incident date: Feb 28, 2010
ON FEBRUARY 28, 2010, MY 2004 INFINITY M45 GAS GAUGE READ THAT I HAD A LITTLE OVER A 1/4 TANK OF GAS. AS WAS DRIVING DOWN MATHILDA AVENUE IN SUNNYVALE I BEGAN TO NOTICE THAT MY VEHICLE WAS SPUTTERING. I MANAGED TO GET ONTO EL CAMINO REAL AND LUCKILY WAS ABLE TO PULL OVER. UNFORTUNATELY, I COASTED TO THE RIGHT CURB IN A BUS STOP AREA. I WAS VERY LUCKY THAT I WAS NOT HIT BY ANOTHER VEHICLE A... Read more
Incident date: Mar 8, 2010
FRONT DRIVERS DOOR ONLY INTERMITTENTLY LOCKS AND UNLOCKS USING A REMOTE. THIS PROBLEM JUST STARTED OCCURRING. HAVE 66000 MILES ON MY INFINITY G-35. PROBLEM CAUSES SAFETY CONCERN SINCE YOU NEVER KNOW IF YOUR DOOR IS LOCKED OR UNLOCKED WITHOUT MANUAL INTERVENTION. *TR
Incident date: Dec 10, 2009
THE FUEL GAUGE ON MY CAR HAS BEEN INCORRECT FOR THE PAST 3 MONTHS. IT WOULD SUDDENLY DIP DOWN TO EMPTY EVEN AFTER TRAVELING ONLY 20 MILES ON A FULL TANK OF GAS. THE GAGE WOULD BOUNCE UP AND DOWN AND HAS CAUSED ME TO PANIC MANY TIMES WHILE DIVING ON THE FREEWAY. THE ONLY WAY TO TRULY KNOW HOW MUCH IS LEFT IN THE TANK IS BY RESETTING MY TRIP MONITOR AFTER EACH FUELING AND NOT TO EXCEED 220 MILES BEF... Read more
Incident date: Nov 18, 2009
MY 2007 INFINITI G35X HAS RUST ON THE BACK HOOD. THE DEALER WILL TAKE NO RESPONSIBILITY FOR THIS ISSUE. THIS CAR ALSO HAS VERY CHEAP INTERIOR MATERIAL AROUND THE DOOR PULLS THAT HAS SCRATCHED OFF AND THE PLASTIC IS EXPOSED. INFINITI WILL NOT TAKE ANY RESPONSIBILITY FOR USING A DEFECTED PRODUCT AROUND THE DOOR PULLS AND STEERING WHEEL ALTHOUGH ONLINE YOU CAN READ MANY COMPLAINTS. *TR
Incident date: Mar 4, 2010
I JUST RECEIVED AN EMAIL PERTAINING TO THIS CAMPAIGN NOTICE: NHTSA CAMPAIGN ID NUMBER : 10V074 SUBJECT : INSTRUMENT PANEL FUEL GAUGE THE INFINITI FX MODELS ARE AFFECTED WITH THIS NOTICE. I HAVE NOTICED THAT MY FUEL GAUGE EMPTY LIGHT WILL COME ON, EVEN IF THERE IS FUEL STILL IN THE TANK. *TR
Incident date: Mar 4, 2010
I JUST RECEIVED AN EMAIL PERTAINING TO THIS CAMPAIGN NOTICE: NHTSA CAMPAIGN ID NUMBER : 10V074 SUBJECT : INSTRUMENT PANEL FUEL GAUGE THE INFINITI FX MODELS ARE AFFECTED WITH THIS NOTICE. I HAVE NOTICED THAT MY FUEL GAUGE EMPTY LIGHT WILL COME ON, EVEN IF THERE IS FUEL STILL IN THE TANK. *TR
Incident date: Feb 27, 2010
MY CAR STARTED RATHER VIOLENTLY LURCHING WHEN I ACCELERATED. THIS WAS FOLLOWED BY AN APPARENT ELECTRONICS FAILURE IN THE CAR. THE SPEEDOMETER STOPPED WORKING. TURN SIGNALS STOPPED WORKING. BRAKE LIGHT CAME ON BY ITSELF. AIR CONDITIONING WENT OFF. VARIOUS ICON LIGHTS THAT I DID NOT RECOGNIZE CAME ON. WHEN I STOPPED THE CAR IT WOULD NOT TURN OFF. AFTER A WHILE THE AC CAME BACK ON AND I WAS ABLE TO... Read more
Incident date: Jan 3, 2010
I PURCHASED MY 2003 M45 USED FROM A PRIVATE PARTY AT AROUND 90K. A SHORT TIME AFTER I PURCHASED IT, WHILE DRIVING IN HEAVY MORNING ATLANTA TRAFFIC, MY CAR RAN OUT OF GAS AND LEFT ME STRANDED ON THE SIDE OF THE HIGHWAY. I REALIZED THAT THE GAS GAUGE INDICATED I HAD A FULL TANK OF GAS WHEN IN FACT MY CAR HAD COMPLETELY RUN OUT OF GAS. I REALIZED I HAD A PROBLEM. I TOOK TO MY CAR TO A MECHANIC THAT... Read more
Incident date: Mar 5, 2007
TL* THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH. THE FUEL GAUGE FAILED TO DISPLAY AN ACCURATE READING AT ANY SPEED BEING TRAVELED. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE DEALER AND MANUFACTURER WERE NOTIFIED WHICH THERE WERE NO RESOLUTIONS. THE FAILURE MILEAGE WAS 56,000. THE CURRENT MILEAGE WAS 80,000.
Incident date: Jun 13, 2009
MALFUNCTIONING FUEL GAUGE. BEGAN AS GAUGE NEVER READING BELOW HALF TANK, AND THEN ESCALATED TO CONTINUOUS FULL READING. *TR
Incident date: Oct 10, 2008
GAS GAUGE FAILURE ON INFINITI M-45 2003 MODEL. GAS GAUGE WOULD READ FULL - 3/4 FULL WHEN THE TANK WAS BELOW 1/4 TANK. WOULD LEAD TO RUNNING OUT OF GAS UNLESS THE GAS WAS MONITORED BY THE NUMBER OF MILES BETWEEN FILL UPS. THIS IS A DANGEROUS SITUATION - OWNERS POTENTIALLY RUNNING OUT OF GAS WHEN TRYING TO CROSS AN INTERSECTION PULL OUT IN TRAFFIC, ETC. *TR
Incident date: Oct 10, 2008
GAS GAUGE FAILURE ON INFINITI M-45 2003 MODEL. GAS GAUGE WOULD READ FULL - 3/4 FULL WHEN THE TANK WAS BELOW 1/4 TANK. WOULD LEAD TO RUNNING OUT OF GAS UNLESS THE GAS WAS MONITORED BY THE NUMBER OF MILES BETWEEN FILL UPS. THIS IS A DANGEROUS SITUATION - OWNERS POTENTIALLY RUNNING OUT OF GAS WHEN TRYING TO CROSS AN INTERSECTION PULL OUT IN TRAFFIC, ETC. *TR
Incident date: Jan 17, 2009
TL* THE CONTACT OWNS A 2004 INFINITI M45. WHENEVER THE CONTACT DRIVES THE VEHICLE HE NOTICED THAT THE FUEL GAUGE WILL SHOW 1/2 GALLON MORE GASOLINE THAN THE VEHICLE ACTUALLY HAS IN THE TANK. THE VEHICLE HAD NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 130000. UPDATED 05/10/10 *BF UPDATED 05/10/10*JB
Incident date: Mar 3, 2010
I OWN A 2003 INFINITI G35 COUPE WITH APPROXIMATELY 75,000 MILES ON IT. ON MARCH 3, 2010, I READ AN ARTICLE ABOUT A RECALL OF NISSAN AND INFINITI (QX56) VEHICLES REGARDING FAULTY FUEL GAUGE SENDING UNITS LEADING TO AN IMPROPER FUEL LEVEL BEING DISPLAYED IN THE VEHICLE. MY G35 HAS EXHIBITED FLUCTUATIONS IN THE FUEL GAUGE SINCE PURCHASING THE VEHICLE IN AUGUST OF 2009. WHEN THE GAUGE GETS TO BELOW ON... Read more
Incident date: Dec 1, 2008
TL*THE CONTACT OWNS A 2004 INFINITI M45. WHEN THE CONTACT ADDED FUEL TO THE GAS TANK HE NOTICED THAT THE FUEL GAUGE WOULD CONSTANTLY FLUCTUATE WITHOUT GIVING THE DRIVER AN ACCURATE READING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE FUEL SENDING UNIT NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS AND THE CURRENT AND FAILURE MILEAGES WERE 80000.
Incident date: Aug 1, 2009
TL*THE CONTACT OWNS A 2004 INFINITI M45. HE TOOK THE VEHICLE TO DEALER FOR THE AIR BAG RECALL CONNECTOR IN 2009 AND HE NOTICED THAT AIR BAG LIGHT REMAINED ILLUMINATED. HE TOOK THE VEHICLE TO A DIFFERENT DEALER WHO CONFIRMED THAT THE RECALL REPAIR WAS NOT PERFORMED. HE CONTACTED THE MANUFACTURER WHO STATED THAT IT WAS A MINOR ERROR BY THE PREVIOUS DEALER. THE CONTACT STATED THAT THE MINOR ERROR COU... Read more
Incident date: Feb 4, 2010
FUEL GAUGE INDICATOR. *TR
Incident date: Jan 11, 2010
MY WIFE WAS DRIVING OUR SUV WHEN A CAR CUT IN FRONT OF HER AND SHE SLAMMED ON HER BRAKE TO AVOID HITTING THE CAR THAT HAD CUT HER OFF. HER FOOT ON THE PEDAL WENT ALL THE WAY TO THE FLOOR AND HER BRAKE LIGHT FLASHED REPEATEDLY. SHE HAD NO BRAKE AND PUT THE CAR IN NEUTRAL TO ALLOW THE CAR TO COME TO A STOP. WE HAD THE CAR TOWED TO THE DEALERSHIP. INITIALLY WE WERE TOLD THAT THE POWER BOOSTER/MAS... Read more
Incident date: Feb 23, 2010
WHILE DRIVING THE CAR DOES NOT RESPOND TO THE GAS PEDAL BY ACCELERATING SOMETIMES. I HAVE BEEN AT VERY LOW SPEEDS WHILE TURNING A CORNER OR AT VERY HIGH SPEEDS WHILE DRIVING ON THE FREEWAY AND THE CAR WILL NOT RESPOND TO THE FACT THAT I AM PRESSING THE GAS. THE ONLY WAY THAT I CAN GET IT TO ACCELERATE IS BY SLAMMING THE BRAKE QUICKLY. SOMEHOW THE JOLTING OF THE CAR CAUSING IT TO RESPOND APPROPRIA... Read more
Incident date: Mar 1, 2010
ELECTRICAL. RADIO SHUTS AND IT CONTROLS ALL OF THE INTERIOR CONTROLS. *TR
Incident date: Feb 18, 2010
TL*THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT STATED THAT THEY WERE EXPERIENCING THE IDENTICAL FAILURE STATED IN CAMPAIGN NUMBER 03V455000 AND WANTED TO FILE A SAFETY COMPLAINT REGARDING IT. THE FAILURE MILEAGE WAS 83,000. THE CURRENT MILEAGE WAS 83,580.