Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Feb 12, 2008
RESEARCH OF NHTSA RECORDS SHOW 3 OTHER COMPLAINTS SIMILAR TO MINE. I FIRST REPORTED THIS ISSUE TO NISSAN ON FEB-12-08. THE REAR SUSPENSION BOTTOMS OUT. DIAGNOSIS BY MY MECHANIC, LATER CONFIRMED BY THE INFINITI DEALER, WAS THE FAILURE OF THE PASSENGER SIDE MOOG REAR SUSPENSION MOUNT. MY MESSAGE TO NISSAN AT THE TIME READ AS FOLLOWS: "I AM UNPLEASANTLY SURPRISED THAT A BUSHING IN THE REAR SUSPE... Read more
Incident date: Oct 15, 2008
THE A/C CONTROLS, DEFROST, RADIO CONTROLS ON MY INFINITI G35 STOPPED WORKING. NO BUTTONS ON THE CONSOLE WILL WORK. INFINITI SAYS THAT THE CIRCUIT BOARD HAS MALFUNCTIONED CAUSING ALL OF THE CONTROLS ON THE CONSOLE INCLUDING THE DEFROST, HEATING AND AIR AND STEREO CONTROLS. *TR
Incident date: Jan 31, 2010
BRAKE FAILURE ON 2006 INFINITI QX56. ONE TIME. SITUATION DANGEROUS, DRIVER AVOIDING PEDESTRIANS AND VEHICLES ON A BUSY THOROUGHFARE. *TR
Incident date: Feb 3, 2010
SEEMS TO BE A COMMON PROBLEM WITH INFINITI M35X (JUST ALL WHEEL DRIVES) WITH TRAMLINING. CAR DANGEROUSLY JERKS AS TIRES TRACK INTO HWY GROOVES AND PAVEMENT GROOVES. THE PROBLEM GENERALLY GOES AWAY IF THE GOODYEAR RSA TIRES ARE REPLACED WITH CERTAIN OTHER BRAND TIRES. INFINITI IGNORES ALL REQUESTS TO REPAIR OR ADDRESS THE PROBLEM. IN SOME CASES, LIKE MINE, THE STEERING RACK WAS REPLACED BUT THAT ... Read more
Incident date: Feb 3, 2010
SEEMS TO BE A COMMON PROBLEM WITH INFINITI M35X (JUST ALL WHEEL DRIVES) WITH TRAMLINING. CAR DANGEROUSLY JERKS AS TIRES TRACK INTO HWY GROOVES AND PAVEMENT GROOVES. THE PROBLEM GENERALLY GOES AWAY IF THE GOODYEAR RSA TIRES ARE REPLACED WITH CERTAIN OTHER BRAND TIRES. INFINITI IGNORES ALL REQUESTS TO REPAIR OR ADDRESS THE PROBLEM. IN SOME CASES, LIKE MINE, THE STEERING RACK WAS REPLACED BUT THAT ... Read more
Incident date: Aug 1, 2009
CONTROLS ON CONSOLE FOR HEATING/AIR/DEFROSTER AND RADIO FAILED & REMAIN INOPERABLE. HEAT/AIR ARE LOCKED ON AT 75 DEGREES & CANNOT BE ADJUSTED. CANNOT TURN ON DEFROSTER. AS A CONSEQUENCE CAR IS UNSAFE TO DRIVE WHEN DEFROSTER IS NECESSARY. NUMEROUS SIMILAR COMPLAINTS HAVE ALREADY BEEN REPORTED TO NHTSA AND ARE ON THIS SITE. IN FEB 2003 INFINITI DID A VOLUNTARY SERVICE CAMPAIGN TO REPLACE A C... Read more
Incident date: Jan 2, 2010
THE CAR WAS BOUGHT WITHOUT THE KNOWLEDGE THAT THE CD PLAYER WOULD NOT EJECT OR TAKE ANY CD'S; THIS INFORMATION WAS NOT DIVULGED BY THE SELLER, BOB MOORE MOTORS OF OKLAHOMA CITY, OK. AFTER HAVING THE CAR FOR A LITTLE OVER A MONTH, THE ENTIRE CENTER CONSOLE (AC CONTROLS AND RADIO CONTROLS) BECAME UNRESPONSIVE. THE CAR NOW EMITS 90 AIR ON AUTO AC, FORCING ME TO DRIVE WITH MY WINDOW DOWN AT ALL TIME... Read more
Incident date: Jan 2, 2010
THE CAR WAS BOUGHT WITHOUT THE KNOWLEDGE THAT THE CD PLAYER WOULD NOT EJECT OR TAKE ANY CD'S; THIS INFORMATION WAS NOT DIVULGED BY THE SELLER, BOB MOORE MOTORS OF OKLAHOMA CITY, OK. AFTER HAVING THE CAR FOR A LITTLE OVER A MONTH, THE ENTIRE CENTER CONSOLE (AC CONTROLS AND RADIO CONTROLS) BECAME UNRESPONSIVE. THE CAR NOW EMITS 90 AIR ON AUTO AC, FORCING ME TO DRIVE WITH MY WINDOW DOWN AT ALL TIME... Read more
Incident date: Jan 15, 2009
DEFECT IN THE SEAT HEATERS - INFINITI REFUSES TO CORRECT PROBLEM, STATES IT'S NORMAL, ALTHOUGH WHEN THE CAR WAS BOUGHT, THE NOISE WASN'T PRESENT. IN SITTING IN OTHER CARS, SAME MODEL, SAME YEAR, THIS NOISE ISN'T PRESENT. *TR
Incident date: Oct 1, 2009
I WAS DRIVING MY SISTER-IN-LAW TO MACARTHUR AIRPORT IN ISLIP, NY. WE CAME TO A RED LIGHT JUST OUTSIDE THE AIRPORT. I TOOK MY FOOT OFF THE GAS PEDAL AND PUT IT ON THE BRAKE PEDAL, BUT I FELT THE CAR WAS STILL TRYING TO MOVE AS THOUGH THERE WAS ANOTHER FOOT ON THE GAS PEDAL. FORTUNATELY IT WAS NOT THAT MUCH THRUST INVOLVED. I KEPT PRESSING HARDER ON THE BRAKE, BUT THE CAR KEPT INCHING FORWARD AT AB... Read more
Incident date: Dec 7, 2009
1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PR... Read more
Incident date: Jan 28, 2010
I WAS ON AN EXIT RAMP GOING 25-30 MPH. I ATTEMPTED TO STOP AND I HAD TOTAL BRAKE FAILURE. THE BRAKES "LOCKED" AND DID NOT STOP THE CAR AT ALL. IT WAS A FREEZING COLD DAY AND THERE WAS A "DUSTING OF SNOW" ON A FEW SECTIONS OF THE ROAD. THE CAR IS AN AWD VEHICLE. I AVOIDED CRASHING INTO NUMEROUS OTHER VEHICLES BY DRIVING OFF ROAD ONTO THE GRASS. *TR
Incident date: Jan 29, 2010
TL*THE CONTACT OWNS A 2003 INFINITI G35 COUPE. THE DEFROST BECAME INOPERABLE. THE FAILURE IS RELATED TO THE AUDIO CIRCUIT BOARD WHICH CONTROLS THE AIR CONDITIONER AND HEAT. THE DEALER WAS NOTIFIED; HOWEVER, THERE WERE NO RECALLS RELATED TO HER VIN. THE FAILURE MILEAGE WAS 83,000.
Incident date: Jan 24, 2010
ON 01/24/08 I WAS DRIVING AT NORMAL SPEED AND WENT TO STEP ON THE GAS PEDAL OF MY INFINITY FX35 2008 WHEN ALL OF SUDDEN THE PEDAL GOT STUCK,OR IT GOT STUCK BTW THE MAT, AND CAUSING THE VEHICLE ACCELERATE, AT MUCH FASTER SPEED, I HAD LOST TOTAL CONTROL OF MY VEHICLE, IT WAS ONLY MATTER OF SECONDS THAT I CRASHED INTO FEW SAFETY POLES, SIGN, & GUARD RAIL, I ALMOST LOST MY LIFE ,THANK GOD I DIDN'T HI... Read more
Crash
Incident date: Jan 24, 2010
ON 01/24/08 I WAS DRIVING AT NORMAL SPEED AND WENT TO STEP ON THE GAS PEDAL OF MY INFINITY FX35 2008 WHEN ALL OF SUDDEN THE PEDAL GOT STUCK,OR IT GOT STUCK BTW THE MAT, AND CAUSING THE VEHICLE ACCELERATE, AT MUCH FASTER SPEED, I HAD LOST TOTAL CONTROL OF MY VEHICLE, IT WAS ONLY MATTER OF SECONDS THAT I CRASHED INTO FEW SAFETY POLES, SIGN, & GUARD RAIL, I ALMOST LOST MY LIFE ,THANK GOD I DIDN'T HI... Read more
Crash
Incident date: Jan 24, 2010
ON 01/24/08 I WAS DRIVING AT NORMAL SPEED AND WENT TO STEP ON THE GAS PEDAL OF MY INFINITY FX35 2008 WHEN ALL OF SUDDEN THE PEDAL GOT STUCK,OR IT GOT STUCK BTW THE MAT, AND CAUSING THE VEHICLE ACCELERATE, AT MUCH FASTER SPEED, I HAD LOST TOTAL CONTROL OF MY VEHICLE, IT WAS ONLY MATTER OF SECONDS THAT I CRASHED INTO FEW SAFETY POLES, SIGN, & GUARD RAIL, I ALMOST LOST MY LIFE ,THANK GOD I DIDN'T HI... Read more
Crash
Incident date: Jan 1, 2010
2006 INFINITI M35 X LOSS OF CONTROL OF STEERING. CAR WOULD PULL BOTH LEFT AND RIGHT WHILE DRIVING AT HIGHWAY SPEEDS. HAD TO PULL CAR OFF THE HIGHWAY AND STEERING ISSUES PERSISTED. LEARNED OF OTHER REPORTS ON INFINITI M35X STEERING BY RESEARCHING ON INTERNET. REFERRED TO ISSUE AS TRAMLINING. THIS PROBLEM SHOULD BE ADDRESSED BY INFINITI AS LOSS OF STEERING COULD RESULT IN DEATH OR OTHER SERIOUS INJU... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Jan 24, 2010
Incident date: Jan 10, 2010
THE PROBLEM STARTED A FEW WEEKS AGO. I SOMETIMES HAVE CONTROL OVER MY A/C AND RADIO AND OTHER TIMES IT DECIDES TO ONLY LET ME CONTROL THE RADIO FROM THE STEERING WHEEL. WHEN IT DOES GO OUT THE A/C PUTS ITSELF ON AUTO CONTROL AND IS PRETTY UNCOMFORTABLE. *TR
INFINITI
999R5-AR000
(9999) — EQUIPMENT
Jan 24, 2010
Incident date: Jan 10, 2010
THE PROBLEM STARTED A FEW WEEKS AGO. I SOMETIMES HAVE CONTROL OVER MY A/C AND RADIO AND OTHER TIMES IT DECIDES TO ONLY LET ME CONTROL THE RADIO FROM THE STEERING WHEEL. WHEN IT DOES GO OUT THE A/C PUTS ITSELF ON AUTO CONTROL AND IS PRETTY UNCOMFORTABLE. *TR
Incident date: Dec 27, 2009
I HAVE AN EX 35 INFINITY THAT HAS SMART CRUISE CONTROL. I HAD BEEN USING THE CRUISE CONTROL FOR THE PREVIOUS APPROX. 5 HRS WHILE I WAS DRIVING ON THE EXPRESSWAY COMING HOME FROM FL AT ABOUT 75MPH., THE CRUISE CONTROL SUDDENLY STOPPED WORKING AND STARTED FLASHING WITH LIMITED POWER GOING TO THE CAR.. THIS RESULTED IN A SUDDEN DECELERATION OF THE CAR AND I ALMOST WAS HIT BY THE CAR BEHIND ME. THI... Read more
Incident date: Jul 17, 2007
I OWN A 2006 INFINITI M35-S WHICH SUFFERS FROM TRAMLINING. THE CAR IS VERY DIFFICULT TO CONTROL ON RUTTED OR CROWNED ROADS, AND WHEN APPROACHING AT STOPLIGHT AT SPEEDS AS LOW AS 10MPH, THE CAR WILL YANK ITSELF INTO THE NEXT LANE OVER, REQUIRING ME TO COUNTER STEER IT. MY DEALER CLAIMS THIS IS NORMAL FOR A CAR OF THIS TYPE, BUT I ALSO OWN A G35 OF THE SAME YEAR WHICH DOESN'T HAVE THIS ISSUE. THI... Read more
Incident date: Dec 20, 2009
2009 INFINITI G37X COUPE. 1ST GEAR IS EXCEPTIONALLY SLOW AND CAUSES DANGEROUS ACCELERATION PROBLEMS IN CERTAIN SITUATIONS. THE TRANSMISSION JERKS WHEN UP OR DOWN SHIFTING. WHEN I TOOK MY CAR TO INFINITI FOR SERVICE I WAS TOLD THAT INFINITI HASN'T RELEASED A SOFTWARE UPDATE OR RECALL FOR THIS PROBLEM YET BUT THAT THEY'VE BEEN RECEIVING NUMEROUS COMPLAINTS ABOUT THE PROBLEM. *TR
Incident date: Jan 10, 2010
A FAULT CODE GETS SET AND DEACTIVATES THE REAR AIR LEVELING SUSPENSION. WHEN THAT HAPPENS, NO AIR TO THE AIR SHOCKS AND IT BOTTOMS OUT. SUPPOSEDLY, ONLY THE DEALER CAN RESET IT. A REAL PROBLEM WHEN TOWING A TRAILER. AND EVEN WORSE, THERE IS NO DRIVER ALERT WHEN IT HAPPENS OR AFTER IT HAS HAPPENED -- YOU JUST LOOSE YOUR REAR SUSPENSION. VERY DANGEROUS. THIS HAS HAPPENED 3 TIMES FOR ME IN T... Read more
Incident date: Jan 9, 2010
MY 2003 INFINITI G-35 RADIO WENT OUT WILL NOT COME ON AT ALL. MY A/C COMES ON WHENEVER I TURN THE CAR ON AND I CAN NOT TURN IT OFF. MY PASSENGER SIDE WINDOW WON'T GO UP AND THE PASSENGER SIDE SEAT WILL NOT STOP MOVING EVEN AFTER I HAVE LET GO OF THE BUTTONS. IT FOLDED MY PASSENGER LIKE A SANDWICH. WHEN I TOOK IT TO THE INFINITI DEALER THE SALEMANS SAID THAT THE AUDIO SYSTEM INSTALLED IN MY YEARS... Read more
Incident date: Jan 9, 2010
MY 2003 INFINITI G-35 RADIO WENT OUT WILL NOT COME ON AT ALL. MY A/C COMES ON WHENEVER I TURN THE CAR ON AND I CAN NOT TURN IT OFF. MY PASSENGER SIDE WINDOW WON'T GO UP AND THE PASSENGER SIDE SEAT WILL NOT STOP MOVING EVEN AFTER I HAVE LET GO OF THE BUTTONS. IT FOLDED MY PASSENGER LIKE A SANDWICH. WHEN I TOOK IT TO THE INFINITI DEALER THE SALEMANS SAID THAT THE AUDIO SYSTEM INSTALLED IN MY YEARS... Read more
Incident date: Jan 9, 2010
LEAKING POWER STEERING HOSE AT THE CLAMP END OF HOSE. *TR
Incident date: Jan 9, 2010
DRIVING MY NEW 2009 G37X INFINITI AND MADE A FAIRLY HARD BRAKE FOR A RED LIGHT - CAR SLID A LITTLE TO A STOP, BUT CONTINUED ACCELERATING AT 2500 TO 3000 RPMS WHILE I HELD BOTH FEET ON THE BRAKE TO KEEP IT IN PLACE. IT WAS LIKE HOLDING BACK A REVVED UP JET - RPMS WOULD NOT COME DOWN EVEN WHEN I SHIFTED CAR TO NEUTRAL. NEVER EXPERIENCED ANYTHING LIKE THIS IS 40 YEARS OF DRIVING. NOTICED ODI COMPL... Read more
Incident date: Oct 15, 2009
2001 INFINITI I30. ELECTRONIC MOTOR MOUNTS FAIL, CAUSING CASCADING FAILURE OF IDLE AIR CONTROL AND DESTROYING ECU. ALTERNATELY, THE IDLE AIR CONTROL VALVE FAILS AND DESTROYS THE ECU WHICH IN TURN DESTROYS THE ELECTRONIC MOTOR MOUNT CIRCUIT WHICH RESIDES ADJACENT TO THE IACV CIRCUIT ON THE ECU MAIN BOARD. THE RESULTING SHORT CIRCUIT IN EITHER CASE CAUSES ACRID SMOKE TO ENTER THE PASSENGER CABIN ... Read more
Fire
Incident date: Oct 15, 2009
2001 INFINITI I30. ELECTRONIC MOTOR MOUNTS FAIL, CAUSING CASCADING FAILURE OF IDLE AIR CONTROL AND DESTROYING ECU. ALTERNATELY, THE IDLE AIR CONTROL VALVE FAILS AND DESTROYS THE ECU WHICH IN TURN DESTROYS THE ELECTRONIC MOTOR MOUNT CIRCUIT WHICH RESIDES ADJACENT TO THE IACV CIRCUIT ON THE ECU MAIN BOARD. THE RESULTING SHORT CIRCUIT IN EITHER CASE CAUSES ACRID SMOKE TO ENTER THE PASSENGER CABIN ... Read more
Fire
Incident date: Jan 9, 2010
I HAVE A 2007 INFINITI M35X AND I WOULD LIKE TO REPORT THAT THIS CAR HAS A SERIOUS TRAMLINING PROBLEM. THE CAR WILL SUDDENLY VEER INTO THE NEXT LANE. THIS CAN HAS THE POTENTIAL TO BE BE VERY DANGEROUS AND BASED ON MANY FORUMS MANY USERS ARE EXPERIENCING THE SAMETHING. PLEASE HELP AND MAKE INFINITI FIX THE PROBLEM BEFORE SOMEONE DIES. *TR
Incident date: Dec 21, 2009
WE PICKED UP OUR BRAND NEW INFINITI G37 SEDAN OUT OF TOWN (52 MILES ON IT) AND THE NEXT DAY, DROVE IT HOME 300 HIGHWAY MILES. OBVIOUSLY, WE WERE EXTREMELY FORTUNATE THE PROBLEM DIDN'T BEGIN ON THE TRIP. BY THE SECOND DAY, THE CAR STARTED DYING WHEN WE CAME TO A STOP. AT FIRST, THE PROBLEM DIDN'T HAPPEN EVERY TIME WE SLOWED DOWN, AND WE DISCOVERED PUTTING THE CAR IN NEUTRAL PROVED HELPFUL. WE H... Read more
Incident date: Dec 30, 2009
WAS DRIVING MY INFINITI G35 2003, WHILE PASSING A VEHICLE GOING SLOW MY ACCELERATOR WENT TO THE FLOOR, BEYOND MY CONTROL, I HIT THE GAS PEDAL HARD WITH MY RIGHT FOOT WHILE PANICKING TRYING TO RELEASE IT. I WAS COMING TO AN INTERSECTION I HAD TO STAND ON MY BRAKE PEDAL. I DON'T KNOW HOW FAST EXACTLY BUT IT WAS OVER 100 MPH. IT HAPPENED VERY FAST, I DID TRY TO PUT IT IN NEUTRAL BUT MISSED AND HIT RE... Read more
Incident date: Sep 1, 2009
MY AC/BOSE STEREO SYSTEM IS INOPERABLE. I CANNOT TURN THE SYSTEM ON AT ALL. THE A/C IS ALSO STUCK ON AND I CAN'T CONTROL IT. *TR
Incident date: Sep 1, 2009
MY AC/BOSE STEREO SYSTEM IS INOPERABLE. I CANNOT TURN THE SYSTEM ON AT ALL. THE A/C IS ALSO STUCK ON AND I CAN'T CONTROL IT. *TR
Incident date: Dec 28, 2009
TL* THE CONTACT OWNS A 2008 INFINITI G35. AFTER THE BATTERY FAILED, HE NOTICED THAT THE STEERING WHEEL WOULD NOT TURN AND THE REAR TRUNK COULD NOT BE OPENED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT NOTHING COULD BE DONE TO REMEDY THE FAILURE. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 10000.
Incident date: Dec 15, 2009
TL*THE CONTACT OWNS A 1998 INFINITY I30. WHILE DRIVING 35 MPH HE SMELLED RUBBER BURNING AND THE FOLLOWING DAY HE HAD DIFFICULTY STARTING THE VEHICLE. HE DROVE THE VEHICLE TO A LOCAL GARAGE. THE MECHANIC STATED THAT THE ALTERNATOR CAUSED THE BURNING SMELL. THE DEALER AND MANUFACTURER CONFIRMED THAT HIS VIN WAS NOT A PART OF RECALL 02V171000 ELECTRICAL SYSTEM ALTERNATOR/ GENERATOR/ REGULATOR. THE VE... Read more
Incident date: Dec 18, 2009
I WAS DRIVING MY CAR AT 35MPH WHEN SUDDENLY THE ENGINE STOPPED WITHOUT ANY WARNING. ALL THE INDICATOR LIGHTS GOT ILLUMINATED AT THAT POINT. THAT TIME I WAS ABLE TO GET MY CAR STARED AGAIN. LATER SAME DAY IT HAPPENED AGAIN. IN THE MECHANIC SHOP I WAS TOLD THAT THE CAMSHAFT SENSORS HAVE TO BE REPLACED. I PAID MORE THAN $600 FOR TWO NEW SENSORS,AND THAN I FIND OUT THAT THERE WAS A RECALL IN DE... Read more
Incident date: May 10, 2009
NORMAL USE OF POWER DOOR LOCKS LATER THE FUNCTION BECOMES UNRELIABLE. CANNOT EFFECTIVELY LOCK OR UNLOCK DOORS. HAD ONE DOOR LOCK REPAIRED AND IMMEDIATELY AFTER THAT ANOTHER LOCK HAS MALFUNCTIONED. *TR
Incident date: Apr 14, 2009
I PURCHASED A NEW G37X INFINITI ON MARCH 31, 2009. ON APRIL 14, I WAS DRIVING IN A LINE OF TRAFFIC AND HAD TO STOP FOR A RED LIGHT. I APPLIED MY BRAKE AND INSTEAD OF STOPPING THE CAR KEPT ON ACCELERATING (LUNGING) FORWARD AND FINALLY HIT THE CAR IN FRONT OF ME. I WAS GOING SLOWLY AND THERE WAS NO DAMAGE. THE DRIVER OF THE HIT VEHICLE GOT OUT TO INSPECT THE DAMAGE AND WHILE HE WAS LOOKING, THE CAR ... Read more
Crash
Incident date: Dec 19, 2009
CENTER CONSOLE CONTROL BUTTONS DO NOT OPERATE. CAN'T OPERATE DEFROSTER AND CAN'T SEE OUT FRONT WINDSHIELD. *TR
Incident date: Dec 19, 2009
CENTER CONSOLE CONTROL BUTTONS DO NOT OPERATE. CAN'T OPERATE DEFROSTER AND CAN'T SEE OUT FRONT WINDSHIELD. *TR
Incident date: Apr 15, 2009
TL* THE CONTACT OWNS A 2006 INIFINTI G35 COUPE. WHEN HE APPLIES PRESSURE ON THE BRAKE PEDAL, HE HEARS A SQUEAKING NOISE. SOMETIMES WHEN BRAKING HE FEELS GRINDING. THE DEALER WAS CONTACTED, BUT THEY COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. HE BEEN IN CONTACT WITH INFINITE CONSUMER AFFAIRS, BUT NO ASSISTANCE WAS PROVIDED. HE WAS ALSO ADVISED THAT THE FAILURE WAS A NORMAL CHARACTERISTIC OF THE ... Read more
Incident date: Dec 12, 2009
DRIVER SIDE SUN VISOR FALLS OUT OF MOUNT CREATING HAZARD. *TR
Incident date: Sep 21, 2009
TL* THE CONTACT OWNS A 2001 INFINITI FX45. THE SURFACE OF THE INSTRUMENT CONTROL PANEL HAS DEVELOPED BUBBLES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, AND HE WAS INFORMED THAT THE INSTRUMENT CONTROL PANEL NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 18800.
Incident date: Dec 12, 2009
THE VDC TURNED OFF ON A 2008 G35 DURING DRIVING AT 65 MPH AND TAIL SPIN HAPPENED. THIS IS A LOANER VEHICLE FROM A DEALERSHIP SO MAINTENANCE IS UNKNOWN. FORUMS THAT ARE GOOGLED SHOW THE SAME. *TR
Crash
1 injured
Incident date: Dec 12, 2009
THE VDC TURNED OFF ON A 2008 G35 DURING DRIVING AT 65 MPH AND TAIL SPIN HAPPENED. THIS IS A LOANER VEHICLE FROM A DEALERSHIP SO MAINTENANCE IS UNKNOWN. FORUMS THAT ARE GOOGLED SHOW THE SAME. *TR
Crash
1 injured
Incident date: Dec 7, 2009
TL* THE CONTACT OWNS A 2007 INFINITY G35. WHEN A PASSENGER OCCUPIES THE FRONT PASSENGER SEAT, THE AIR BAG WARNING LIGHT INDICATES THAT THE AIR BAG WAS OFF. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES. THE TECHNICIAN COULD NOT PROVIDE A REMEDY BECAUSE HE COULD NOT DUPLICATE THE FAILURE. HER VIN WAS NOT INCLUDED IN RECALL 08V521000 (ELECTRICAL SYSTEM: SOFTWARE). SHE CONTACTED THE MANUFACTURER,... Read more
Incident date: Dec 6, 2009
TL* THE CONTACT OWNS A 2009 INFINITI G37 COUPE. WHILE DRIVING 35 MPH HE HIT A POT HOLE; IN WHICH THE AIR BAGS DEPLOYED. AFTER DEPLOYMENT, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. HE CONTACTED THE DEALER, AND HE WAS ADVISED TO CONTACT HIS INSURANCE COMPANY. A REPRESENTATIVE FROM THE MANUFACTURERS CORPORATE OFFICE STATED THAT THEY WOULD SEND AN INSPECTOR TO DIAGNOSE T... Read more
1 injured
Incident date: Dec 1, 2009
SEVERE CORROSION ON FACTORY INSTALLED RUNNING BOARDS ON INFINITY QX4 WHICH COULD COLLAPSE CAUSING INJURY. *TR
Incident date: Jan 1, 1901
INFINITI M45 WARRANTY NOTICE FOR RADIATOR FAN MOTOR. *NJ THE CONSUMER WAS NOT SATISFIED ABOUT THE WAY INFINITI WAS HANDLING A POTENTIALLY DANGEROUS SITUATION BY ONLY EXTENDING THE WARRANTY.