Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Jun 18, 2010
ON MY 2003 INFINITI G35 COUPE, THE A/C STARTED BLOWING ON HIGH NO CONTROLS. THE RADIO WON'T WORK. *TR
Incident date: May 28, 2009
KEYLESS ENTRY AND INTERNAL DOOR LOCKING ACTUATORS NOT WORKING PROPERLY. AUTOMATIC STEERING WHEEL AND SEAT POSITIONING SYSTEM DOES NOT WORK (INTERMITTENT). DOORS FAIL TO LOCK WHEN ACTUATED. ALSO WHEN LOCKED AND KEYLESS ENTRY IS ACTIVATED VARIOUS DOORS /OR REAR HATCH WILL FAIL TO UNLOCK. ALSO WHEN EXITING THE VEHICLE PASSENGER DOOR (FRONT) FAILS TO LOCK OR UNLOCK EITHER REMOTELY OF BY PUSHING THE ... Read more
Incident date: May 28, 2009
KEYLESS ENTRY AND INTERNAL DOOR LOCKING ACTUATORS NOT WORKING PROPERLY. AUTOMATIC STEERING WHEEL AND SEAT POSITIONING SYSTEM DOES NOT WORK (INTERMITTENT). DOORS FAIL TO LOCK WHEN ACTUATED. ALSO WHEN LOCKED AND KEYLESS ENTRY IS ACTIVATED VARIOUS DOORS /OR REAR HATCH WILL FAIL TO UNLOCK. ALSO WHEN EXITING THE VEHICLE PASSENGER DOOR (FRONT) FAILS TO LOCK OR UNLOCK EITHER REMOTELY OF BY PUSHING THE ... Read more
Incident date: May 28, 2009
KEYLESS ENTRY AND INTERNAL DOOR LOCKING ACTUATORS NOT WORKING PROPERLY. AUTOMATIC STEERING WHEEL AND SEAT POSITIONING SYSTEM DOES NOT WORK (INTERMITTENT). DOORS FAIL TO LOCK WHEN ACTUATED. ALSO WHEN LOCKED AND KEYLESS ENTRY IS ACTIVATED VARIOUS DOORS /OR REAR HATCH WILL FAIL TO UNLOCK. ALSO WHEN EXITING THE VEHICLE PASSENGER DOOR (FRONT) FAILS TO LOCK OR UNLOCK EITHER REMOTELY OF BY PUSHING THE ... Read more
Incident date: Jun 15, 2010
WHILE STOPPED BEHIND ANOTHER VEHICLE, THE CAR'S ENGINE REVVED CONTINUOUSLY, AND I HAD TO PRESS THE BRAKES HARDER, LEST HIT THE VEHICLE IN FRONT. I SWITCHED THE AUTOMATIC TRANSMISSION INTO NEUTRAL UNTIL THE TRAFFIC MOVED AGAIN. *TR
Incident date: May 28, 2010
THE SPEEDOMETER ON MY 2008 INFINITI FX35 IS OFF BY 5MPH UPWARDS. *TR
Incident date: Mar 18, 2008
TL* THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THE FUEL LEVEL INDICATOR WOULD INTERMITTENTLY READ THAT THE FUEL TANK WAS FULL WHEN IT WAS NOT AND OFTEN FLUCTUATES BACK AND FORTH FROM EMPTY AND FULL. THE DEALER ADVISED THAT THE FUEL SENDING UNIT WOULD NEED TO BE REPLACED. THERE WERE NO RECALLS AND THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILE... Read more
Incident date: Sep 1, 2009
TL* THE CONTACT OWNS A 2004 INFINITI Q-X56. THE VEHICLE WAS HAVING A ROUTINE OIL CHANGE WHEN THE DEALER INFORMED HIM THAT THE FRONT BRAKE PADS WERE DEFECTIVE. THE BRAKE PADS WERE REPLACED AT THAT TIME. WHILE DRIVING HOME FROM THE DEALER AT UNKNOWN SPEEDS, THE BRAKES DID NOT FEEL NORMAL AND TOOK THE VEHICLE BACK TO THE DEALER. THE DEALER ADVISED THAT THE BRAKES WERE NORMAL AND WOULD FEEL UNCOMFORTA... Read more
Crash
1 injured
Incident date: May 10, 2010
BRAKES BECOME MUSHY DURING APPLICATION WITH A LOSE OF ABOUT 50-75% OF THEIR POWER. BRAKE LIGHTS ON THE DASH LIGHT UP. CARS ANTILOCK BRAKES ARE ACTIVATED. CAR IS VERY DELAYED IN BRAKING EVEN AT SLOW SPEEDS. THE PROBLEM IS RESOLVED AFTER THE CAR COMES TO A COMPLETE STOP, IS PLACED IN PARK, AND TURNED OFF THEN BACK ON. THE PROBLEM HAS OCCURRED ONLY ONCE; ALMOST CAUSING A WRECK AT A TRAFFIC LIGHT.... Read more
Incident date: Jun 13, 2010
LAST WEEK I EXPERIENCED TWO SEPARATE, UNRELATED SAFETY PROBLEMS WITH MY 2008 INFINITI QX56. ON THURSDAY THE TRUCK ABRUPTLY LOST ALL POWER INCLUDING POWER STEERING AND BRAKES AND CAME TO REST ON A HIGHWAY. IT TURNS OUT THAT I HAD RUN OUT OF FUEL, DESPITE THE FUEL GAUGE READING JUST UNDER HALF A TANK REMAINING. I HAD EARLIER BEEN NOTIFIED OF A RECALL REGARDING THIS ISSUE, BUT WAS ON A WAIT LIST D... Read more
Incident date: Jun 13, 2010
LAST WEEK I EXPERIENCED TWO SEPARATE, UNRELATED SAFETY PROBLEMS WITH MY 2008 INFINITI QX56. ON THURSDAY THE TRUCK ABRUPTLY LOST ALL POWER INCLUDING POWER STEERING AND BRAKES AND CAME TO REST ON A HIGHWAY. IT TURNS OUT THAT I HAD RUN OUT OF FUEL, DESPITE THE FUEL GAUGE READING JUST UNDER HALF A TANK REMAINING. I HAD EARLIER BEEN NOTIFIED OF A RECALL REGARDING THIS ISSUE, BUT WAS ON A WAIT LIST D... Read more
Incident date: Jun 4, 2010
CAR ENGINE UNEXPECTEDLY CUT OFF WHILE DRIVING ON THE HIGHWAY. NO PRIOR ISSUES WITH CAR. WAS ABLE TO RESTART CAR IMMEDIATELY AND IT SEEMED FINE. TOOK IT TO GET DIAGNOSED - ALL FLUID LEVELS WERE OK BUT THE COMPUTER DIAGNOSTIC SAID IT WAS THE CAMSHAFT POSITION SENSOR (P0340). LEARNED THAT THERE WAS A RECALL ABOUT THIS SPECIFIC ISSUE FOR 2003 G35S (ID# 48751) BUT MY CAR IS A 2004 G35. INFINITI DE... Read more
Incident date: May 20, 2010
FAILURE OF DRIVERS SIDE SEAT FRAME DUE TO CRACKING TWICE. ONCE AT 26,177 MILES ON 8/8/06 AND AGAIN AT 60,815 MILES ON 5/20/10. THE WAY I BECAME AWARE OF THE FAILURE IS THAT BOTH TIMES IT INTERFERED WITH THE POWER SEAT OPERATION. I HAVE BEEN THE ONLY DRIVER OF THIS VEHICLE SINCE IT WAS NEW. I AM NOT A BIG PERSON, MALE, 5'8" 160LBS. THE VEHICLE IS PERFECTLY MAINTAINED, LOOKS NEW AND ALL SERVICE RECO... Read more
Incident date: Apr 1, 2010
LOSS OF CONTROLS TO 03 G35 RADIO/AC/HEAT. INITIAL POWER FAILURE ONLY AFFECTED CONSOLE CONTROLS AND WHEEL CONTROLS STILL WORKED FOR RADIO CONTROL. ABOUT A MONTH LATER THE WHEEL CONTROLS WENT AS WELL. ENTIRE BLOWER FOR AC/AIR AND HEAT IS GONE. ENTIRE CONSOLE KIT AND STEREO HAD TO BE REPLACED. OLD STEREO WAS RETAINED. *TR
Incident date: Apr 1, 2010
LOSS OF CONTROLS TO 03 G35 RADIO/AC/HEAT. INITIAL POWER FAILURE ONLY AFFECTED CONSOLE CONTROLS AND WHEEL CONTROLS STILL WORKED FOR RADIO CONTROL. ABOUT A MONTH LATER THE WHEEL CONTROLS WENT AS WELL. ENTIRE BLOWER FOR AC/AIR AND HEAT IS GONE. ENTIRE CONSOLE KIT AND STEREO HAD TO BE REPLACED. OLD STEREO WAS RETAINED. *TR
Incident date: Aug 5, 2008
FUEL GAUGE INCORRECTLY INDICATED 1/2 TANK OF FUEL, BUT THE VEHICLE RAN OUT OF GAS WHILE ON AN INTERSTATE HIGHWAY, FORCING ME TO EXIT TO BERM. GAUGE STILL INDICATES INCORRECT FUEL LEVEL. *TR
Incident date: Jul 1, 2009
TLA* THE CONTACT OWNS 2004 INFINITY QUIZ. WHILE DRIVING AT APPROXIMATELY 30 MPH, WHEN THE BRAKE PEDAL WAS APPLIED IT WENT DOWN TO THE FLOOR, MADE A LOUD NOISE AND FAILED TO OPERATE. THE ABS BRAKE LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT SHIFTED THE GEAR FROM FOURTH GEAR TO FIRST GEAR TO SLOW THE VEHICLE DOWN. THE MANUFACTURER TOOK A REPORT AND ADVISED THE CONTACT TO TAKE THE VEHIC... Read more
Incident date: Jun 9, 2010
2005 INFINITI G35. LETTER SENT FROM LAW FIRM REPRESENTING CONSUMER IN ALL CLAIMS AGAINST THE INFINITI DIVISION OF NISSAN NORTH AMERICA, INC. *TGW THE CONSUMER EXPERIENCED SUDDEN ACCELERATION ON SEVERAL OCCASIONS. *JB
Incident date: Jun 3, 2010
DRIVER SIDE FRONT SEAT MOTOR/TRACK ASSEMBLY. SEAT STUCK - DOES NOT MOVE FORWARD OR BACK...SEAT MOTOR ASSEMBLY IGNITED BOTTOM OF DRIVER SEAT...SMOKE BILLOWING OUT OF SWITCH ASSEMBLY AND BOTTOM OF SEAT. (NISSAN SERVICE DEPT STATES THAT TRACK/MOTOR/SWITCH ASSEMBLY NEEDS TO BE REPLACED.) *TR
Fire
Incident date: Feb 7, 2010
INFINITI M45 2003 GAS LEVEL NOT GIVING THE RIGHT READING. SHOWING FULL WHEN IT'S NOT. GOING FROM HALF FULL TO FULL. YOU NEVER KNOW WHEN YOU WILL RUN OUT OF GAS. *TR
Incident date: Jun 7, 2010
SIDE TO SIDE VEHICLE SHAKE. AT SPEEDS OVER 40 MPH ANY BUMP WILL SEND THE CAR INTO A VIOLENT SHAKE THAT CAN ONLY BE STOPPED BY APPLYING THE BRAKES. I REPLACED STRUTS, BALANCED TIRES AND HAD WHEEL ALIGNMENT, YET THE PROBLEM PERSISTS. *TR
Incident date: Jun 5, 2010
I BOUGHT THIS CAR USED, SHOULD HAVE CHECKED THIS SITE FIRST. I NOW HAVE TO REPLACE MY BRAKES ONCE A YEAR BECAUSE THEY WEAR PREMATURELY. THAT IS A $1000 JOB. ONLY HAVE HAS THE CAR FOR 3 YEARS. LAST YEAR IN 09, THE CD PLAYER STOPPED WORKING WITH 6 CD'S STUCK IN THE CHANGER, I HAD NATIONWIDE INFINITY LOOK INTO THIS, WHEN THEY SAID IT WOULD BE $1400 TO FIX, BUT MY YEAR CAR HAS THESE PROBLEMS. SO I SAI... Read more
Incident date: Jun 5, 2010
I BOUGHT THIS CAR USED, SHOULD HAVE CHECKED THIS SITE FIRST. I NOW HAVE TO REPLACE MY BRAKES ONCE A YEAR BECAUSE THEY WEAR PREMATURELY. THAT IS A $1000 JOB. ONLY HAVE HAS THE CAR FOR 3 YEARS. LAST YEAR IN 09, THE CD PLAYER STOPPED WORKING WITH 6 CD'S STUCK IN THE CHANGER, I HAD NATIONWIDE INFINITY LOOK INTO THIS, WHEN THEY SAID IT WOULD BE $1400 TO FIX, BUT MY YEAR CAR HAS THESE PROBLEMS. SO I SAI... Read more
Incident date: Feb 1, 2010
AIR CONDITIONING UNIT COMES ON RANDOMLY AND WOULD NOT SHUT OFF. AT THE SAME TIME, THE RADIO BECAME INOPERABLE. INITIALLY THIS PROBLEM WOULD HAPPEN JUST A COUPLE OF TIMES PER WEEK, BUT NOW IT'S A PERMANENT ISSUE. INFINITI RECOGNIZES THAT A PROBLEM EXISTS, BUT WILL NOT RECALL BECAUSE THEY CLAIM THAT IT'S NOT A SAFETY ISSUE. THIS IS A HUGE SAFETY ISSUE BECAUSE I CANNOT CONTROL THE FRONT OR REAR ... Read more
Incident date: Feb 1, 2010
AIR CONDITIONING UNIT COMES ON RANDOMLY AND WOULD NOT SHUT OFF. AT THE SAME TIME, THE RADIO BECAME INOPERABLE. INITIALLY THIS PROBLEM WOULD HAPPEN JUST A COUPLE OF TIMES PER WEEK, BUT NOW IT'S A PERMANENT ISSUE. INFINITI RECOGNIZES THAT A PROBLEM EXISTS, BUT WILL NOT RECALL BECAUSE THEY CLAIM THAT IT'S NOT A SAFETY ISSUE. THIS IS A HUGE SAFETY ISSUE BECAUSE I CANNOT CONTROL THE FRONT OR REAR ... Read more
Incident date: May 28, 2010
VEHICLE: 2004 INIFINITI FX35 SAFETY DESCRIPTION: ALL FOUR (4) DOOR LOCKS FAILED SIMULTANEOUSLY. UNABLE TO EXIT CAR UNTIL DOOR LOCKS WERE UNLOCKED MANUALLY. SAFETY ISSUE: DURING AN ACCIDENT AND/OR VEHICLE FIRE, PASSENGERS WILL NOT BE ABLE TO EXIT VEHICLE IN A TIMELY MANNER OR AT ALL. SIGNIFICANT INJURY OR DEATH COULD OCCUR. *TR
Incident date: May 30, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC STOP, THE VEHICLE ABNORMALLY ACCELERATED AND THEN STALLED. ALL WARNING LIGHTS ON THE DASHBOARD WERE ILLUMINATED. SHE WAS ABLE TO RESTART THE VEHICLE AND RESUMED TRAVELING AT SPEEDS OF 75 MPH WHEN THE VEHICLE STALLED A SECOND TIME. THE VEHICLE WAS TOWED TO HER PLACE OF RESIDENCE AND THE MANUFACTURER WAS CO... Read more
Incident date: May 15, 2010
2003 G-35, A/C AND RADIO HAVE GONE OUT, MANY MANY OTHERS ARE EXPERIENCING THIS PROBLEM - SAFETY HAZARD - DEFROSTER DOES NOT WORK, HUNDREDS OF POSTINGS BY OWNERS REGARDING LINKING OF THESE TWO SYSTEMS. THERE SHOULD BE A RECALL ON THIS. WITH THE ECONOMY THE WAY IT IS MANY OWNERS DO NOT HAVE MONEY TO DO THIS VERY EXPENSIVE REPAIR. *TR
Incident date: Mar 4, 2010
CAR: 2005 INFINITI FX45 FAILURE: AIRBAG SYSTEM WARNING LIGHT BLINKING OCCURS: CONSTANTLY, UNTIL CLEARED IN THE COMPUTER. ONCE IT'S CLEARED IT IS VARIABLE AS TO HOW LONG IT WILL BE BEFORE IT STARTS BLINKING AGAIN, USUALLY 1 - 7 DAYS. DONE TO CORRECT PROBLEM: TAKEN TO DEALER FOR DIAGNOSTICS. FIRST DIAGNOSED AS A "FRONT CRUSH ZONE SENSOR". THAT WAS REPLACED AND PAID FOR BY ME, BUT DID... Read more
Incident date: Mar 4, 2010
CAR: 2005 INFINITI FX45 FAILURE: AIRBAG SYSTEM WARNING LIGHT BLINKING OCCURS: CONSTANTLY, UNTIL CLEARED IN THE COMPUTER. ONCE IT'S CLEARED IT IS VARIABLE AS TO HOW LONG IT WILL BE BEFORE IT STARTS BLINKING AGAIN, USUALLY 1 - 7 DAYS. DONE TO CORRECT PROBLEM: TAKEN TO DEALER FOR DIAGNOSTICS. FIRST DIAGNOSED AS A "FRONT CRUSH ZONE SENSOR". THAT WAS REPLACED AND PAID FOR BY ME, BUT DID... Read more
Incident date: May 20, 2010
I WAS DRIVING ON THE ROAD AND MY CAR LOST ALL POWER. MY CAMSHAFT POSITION SENSOR HAD TO BE REPLACED, BUT THE DEALER SAID IT WAS NOT COVERED UNDER THE RECALL CAMPAIGN 03V45500 WHICH WAS FOR THIS EXACT PROBLEM. *TR
Incident date: May 18, 2010
TL*THE CONTACT OWNS A 1999 INFINITI I30. THE CONTACT WAS DRIVING WHEN HE NOTICED SMOKING EMITTING FROM THE HOOD INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO INFORMED THE CONTACT THAT THE DIODE IGNITED, CAUSING A FIRE IN THE ALTERNATOR. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED HIS VEHICLE WAS NOT INCLUDED IN RECALL 99V129000 (ELECTRICAL SY... Read more
Fire
Incident date: Jan 1, 2010
2009 FX35 INFINITI MORE THAN 80% OF THE TIME I EXPERIENCE ELECTRICAL SHOCKS AFTER EXITING MY CAR TOUCHING THE DOOR TO CLOSE IT. I CONTACTED AN INFINITI TO INVESTIGATE AND WAS TOLD THEY FOUND GROUNDS O.K. AND SUGGESTED BEFORE EXITING THE CAR I SHOULD TOUCH THE INSIDE OF THE DOOR FRAME TO DISCHARGE ANY ELECTRICAL CURRENT ESPECIALLY IF I WERE TO GAS UP THE CAR. I CONTACTED INFINITY USA TO SEE IF THEY... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT:ELECTRICAL
May 24, 2010
Incident date: Aug 2, 2009
ELECTRICAL ! CLIMATE CONTROL AND RADIO... THIS SUCKS! THE RADIO AND CLIMATE CONTROLS STOP WORKING AT WILL, THE NAVIGATION SCREEN COMES ON AND DISPLAYS AS IT SHOULD, THE AIR COMES ON FULL BLAST AND CAN NOT BE ADJUSTED AT ALL !!! THE RADIO CAN BE CONTROLLED BY THE STEERING WHEEL BUT THE SCREEN DOES NOT DISPLAY WHAT ADJUSTMENTS ARE BEING MADE.... CALLED INFINITI AND COMPLAINED , THEY GAVE ME THE COL... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
May 24, 2010
Incident date: Aug 2, 2009
ELECTRICAL ! CLIMATE CONTROL AND RADIO... THIS SUCKS! THE RADIO AND CLIMATE CONTROLS STOP WORKING AT WILL, THE NAVIGATION SCREEN COMES ON AND DISPLAYS AS IT SHOULD, THE AIR COMES ON FULL BLAST AND CAN NOT BE ADJUSTED AT ALL !!! THE RADIO CAN BE CONTROLLED BY THE STEERING WHEEL BUT THE SCREEN DOES NOT DISPLAY WHAT ADJUSTMENTS ARE BEING MADE.... CALLED INFINITI AND COMPLAINED , THEY GAVE ME THE COL... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
May 23, 2010
Incident date: May 22, 2010
HAVE HAD THIS CAR FOR LESS THAN 2 WEEKS, HAVE NOT PUT 200 MILES ON IT. BOUGHT THIS USED VEHICLE FROM A LOCAL DEALERSHIP. HAVE NOT HAD ANY ISSUES WITH THIS TIBURON UNTIL YESTERDAY WHEN I NOTICED THAT THE CLUTCH WAS A BIT STIFF AND WHEN I TRIED TO PUT THE CAR INTO REVERSE, I HAD A HARD TIME FINDING IT, IT WOULD NOT LET ME PUT IT INTO REVERSE AND I TOOK MY FOOT OFF OF THE CLUTCH AND RETRIED IT, MAN... Read more
Incident date: May 28, 2009
THE DRIVER'S SIDE SEAT IN MY 2004 G35 SEDAN IS BECOMING CLOSE TO USELESS DUE TO A "ROCKING CHAIR" TYPE EFFECT. THE SEAT HAS BEEN DOING IT EVER SINCE I PURCHASED THE CAR. IT HAS BECOME PROGRESSIVELY WORSE WITH THE PASSING OF TIME. IT IS NOW SO BAD THAT I FEEL UNCOMFORTABLE DRIVING THE CAR ANY DISTANCE. IT ROCKS BACKWARDS EVEN WHEN DEPRESSING THE CLUTCH PEDAL, NEVER MIND UNDER ANY AMOUNT ACCELERATIO... Read more
Incident date: Jun 19, 2009
2002 INFINITI QX4 IN A PARKING LOT AT ABOUT 5MPH. INTENDING TO PARK STRAIGHT AHEAD AGAINST A CONCRETE WALL. ONE CAR LENGTH BEHIND THE PARKING SPACE. BEGINNING TO BRAKE. SUDDEN ACCELERATION PROPELLED THE CAR FORWARD AND HIT THE WALL HEAD-ON, DESPITE EFFORT TO BRAKE. THERE WAS A SURGING POWER SOUND AND THE CAR WAS CLEARLY ACCELERATING. AT LEAST ONE OF THE REAR WHEELS CONTINUED TO REVOLVE UNDER... Read more
Crash
Incident date: May 22, 2010
VEHICLE STALLING AND LOSING POWER AND ALL WARNING LIGHTS ON DASHBOARD BEGIN TO FLASH. ON SEVERAL OCCASIONS VEHICLE COMPLETELY STALLED WHILE I WAS DRIVING ON THE FREEWAY CAUSING ME TO LOSE POWER STEERING CONTROL AND ALMOST CAUSING AN ACCIDENT. PROBLEM COMES AND GOES WITHOUT ANY PRE-WARNING. *TR
Incident date: May 22, 2010
VEHICLE STALLING AND LOSING POWER AND ALL WARNING LIGHTS ON DASHBOARD BEGIN TO FLASH. ON SEVERAL OCCASIONS VEHICLE COMPLETELY STALLED WHILE I WAS DRIVING ON THE FREEWAY CAUSING ME TO LOSE POWER STEERING CONTROL AND ALMOST CAUSING AN ACCIDENT. PROBLEM COMES AND GOES WITHOUT ANY PRE-WARNING. *TR
Incident date: Jun 15, 2008
AIR BAGS DISABLED SENSOR REMAINS ON. I HAVE TAKEN VEHICLE TO HAVE REPAIRED AT NISSAN DEALER TWICE, BUT EACH TIME THE DISABLED SENSOR WILL COME BACK ON. I FILED COMPLAINT WITH INFINITI BUT AFTER THE INITIAL CONTACT THE ASSIGNED AGENT WOULD NOT RESPOND TO MY PHONE CALLS AFTER THEY DISCOVERED WHAT THE COMPLAINT WAS ABOUT. THE COMPLAINT WAS FILE IN APRIL OF 2009 WITH INFINITI CORPORATION. THIS VEHICLE... Read more
Incident date: May 19, 2010
MY 2006 INFINITI M45 SPORT HAS AN ISSUE WITH STEERING WHEN THE BRAKES ARE APPLIED AT HIGH SPEEDS. THE STEERING WHEEL "JUDDERS," SHAKES, VIBRATES, AND WOBBLES UNCONTROLLABLY AT HIGH SPEEDS ONCE THE BRAKES ARE APPLIED. CONTROL OF THE CAR CAN BE LOST. I REPLACED TIRES SO I KNOW IT'S NOT A TIRE ISSUE. THE FASTER THE SPEED, THE MORE VIBRATION AND WOBBLE IN THE STEERING IS FELT. I'VE OWNED AN INFINITI F... Read more
Incident date: Nov 12, 2009
TL*THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY DOWNSHIFTED TO APPROXIMATELY 10 MPH AND ALMOST CAUSING A CRASH. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE A CHIP WAS CHANGED. HOWEVER, THE FAILURE OCCURRED THREE MORE TIMES. THE DEALER THEN STATED THAT THE FLUID IN THE VEHICLE WAS TOO FULL AND WAS THE CAUSE OF ... Read more
Incident date: May 15, 2010
2007 INFINITI M35 (PREOWNED CERTIFIED) AT 30,000 MILES, WITH STOCK TIRES, DRIVING APPROXIMATELY 70 MPH ON THE HIGHWAY, I STARTED EXPERIENCING RUMBLING IN THE CAR. WHEN I STARTED TO SLOW DOWN, IT BECAME OVERWHELMING. I PULLED OVER TO THE SIDE OF THE ROAD, AND MY TIRE HAD BEEN RIPPED TO SHREDS (REAR - RIGHT). THE TIRE APPEARED AS IF SOMEONE HAD CUT AROUND MY RIM AND LEFT A TUBULAR PIECE OF RUBBER... Read more
Incident date: May 13, 2010
AT APPROXIMATELY 8K MILES THE DEALER REPLACED THE ROTORS AND CALIPERS PER THEIR SERVICE BULLETIN WHICH SEEMED TO SOLVE THE PROBLEM. SINCE THEN, PERIODICALLY WHILE DRIVING, THE BRAKE LIGHT WILL ILLUMINATE WHEN BRAKES ARE APPLIED AND THE ABS SYSTEM ACTIVATES AND THE BRAKES BEGIN TO GROAN, ARE SPONGY, HAVE LESS THAN 10% BRAKING POWER. THIS HAS HAPPENED TO ME 5 TIMES OVER 90K MILES. ALTHOUGH I DID NO... Read more
Crash
1 injured
Incident date: May 9, 2008
TL*THE CONTACT OWNS A 2006 INFINITI G35. WHILE DRIVING AT 35 MPH, ANOTHER VEHICLE SWERVED AND CRASHED INTO THE CONTACT?S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED NECK AND BODY INJURIES. A POLICE REPORT WAS FILED. THE CONTACT HAD NOT CALLED THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash
1 injured
INFINITI
999R5-AR000
(9999) - EQUIPMENT:ELECTRICAL
May 12, 2010
Incident date: May 9, 2010
DRIVERS SIDE WINDOW MOTOR GOES OUT EVERY 3-4 MONTHS. NEEDS TO HAVE A RECALL,IT COULD POSE AS A SAFETY HAZARD. THE MOTOR GETS IN A BIND AND IF IT GETS STUCK COULD OVER HEAT, OR IF IN A WRECK AND HIT ON THE PASSENGER SIDE THE ONLY WAY OUT IS TO ROLL DOWN THE DRIVERS WINDOW IT WOULDN'T ROLL DOWN. SO IF YOU DIDN'T HAVE SOMETHING TO BUST THE WINDOW IN THE COUPE YOU WOULD BE STUCK. EVERY PERSON I CAME A... Read more
Incident date: May 9, 2010
DRIVERS SIDE WINDOW MOTOR GOES OUT EVERY 3-4 MONTHS. NEEDS TO HAVE A RECALL,IT COULD POSE AS A SAFETY HAZARD. THE MOTOR GETS IN A BIND AND IF IT GETS STUCK COULD OVER HEAT, OR IF IN A WRECK AND HIT ON THE PASSENGER SIDE THE ONLY WAY OUT IS TO ROLL DOWN THE DRIVERS WINDOW IT WOULDN'T ROLL DOWN. SO IF YOU DIDN'T HAVE SOMETHING TO BUST THE WINDOW IN THE COUPE YOU WOULD BE STUCK. EVERY PERSON I CAME A... Read more
Incident date: Mar 17, 2010
2009 INFINITI G37 HAS ELECTRICAL WIRING INSULATION MADE OF SOY-BASED POLYMER. SOY BASED POLYMER IS APPARENTLY BIODEGRADABLE. THE PROBLEM IS THAT IT IS ALSO ATTRACTIVE TO RODENTS, WHO EAT THE WIRING, CREATING ELECTRICAL SAFETY HAZARDS. IN ADDITION TO THE SAFETY HAZARDS, IT ALSO CREATES AN ECONOMIC STRESSOR ON CONSUMERS AND INSURERS WHO HAVE TO PAY FOR REPAIRS DONE TO THESE AUTOMOBILES, WHICH INF... Read more
Incident date: Aug 15, 2009
FUEL GAUGE FAILURE WHICH COULD CAUSE A PROBLEM IF IN HEAVY TRAFFIC. *TR