Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 22, 2025
Failed Brake booster and pump assembly, confirmed by Toyota service. Warning lights turned on all at once: AEB, skid control and brake light. Estimated cost to repair is $3,000.
Incident date: Mar 20, 2025
The contact owns a 2019 Honda CR-V. The contact stated that while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel was sticking. The vehicle was taken to the dealer; however, the failure was not duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
Incident date: Mar 20, 2025
I suddenly lost all power in my pickup. I'd try to accelerate and it would just lag and then all of a sudden it would gain power and take off. It wouldn't shift gears and I could not go over 30 mph, as it was running at about 2-3000 rpm. Once I was in a safe spot to stop, it would not shift into manual or reverse.
Incident date: Mar 20, 2025
Engine locked up while driving down the highway, no warning or anything. Only 19,000 miles. This happened on November 30th 2024 and Yukon is still in the shop. They have installed 2 motors, which all have failed.
Incident date: Mar 12, 2025
Vehicles battery has somehow malfunctioned and will charge to 100% but only has ~40 miles of range. This lead to my family being almost stranded in the middle of the night without range to get home with the un expected decrease. Vehicle is currently still at the dealership and has been there for over a month. They believe they have identified a problem with the battery pack but have to send out a ... Read more
Incident date: Mar 12, 2025
Vehicles battery has somehow malfunctioned and will charge to 100% but only has ~40 miles of range. This lead to my family being almost stranded in the middle of the night without range to get home with the un expected decrease. Vehicle is currently still at the dealership and has been there for over a month. They believe they have identified a problem with the battery pack but have to send out a ... Read more
Incident date: Mar 15, 2025
The contact owns a 2012 Ford Focus. The contact stated the vehicle failed to start. No warning light was illuminated. The contact called AAA, who jump-started the vehicle. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the purge valve had failed. The contact stated that the vehicle was repaired. The contact stated that on a separate occasion, while d... Read more
Incident date: Jan 27, 2025
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
Fire
Incident date: Jan 27, 2025
Battery completely dead. Unable to unlock doors, close windows during rain storms or start vehicle. No electrical power at all! Dissatisfied
Incident date: Mar 7, 2025
So I was driving into work on the interstate yesterday around 10am, and my jeep started to die out of nowhere. I almost got in a wreck. I was able to pull over on the side, and the engine light came on and I took it straight to the auto mechanic. I guess my oil filter housing unit is bad and is causing my oil to leak. The auto mechanic said this is a KNOWN issue in the design flaws of Crysler v... Read more
Incident date: Mar 7, 2025
So I was driving into work on the interstate yesterday around 10am, and my jeep started to die out of nowhere. I almost got in a wreck. I was able to pull over on the side, and the engine light came on and I took it straight to the auto mechanic. I guess my oil filter housing unit is bad and is causing my oil to leak. The auto mechanic said this is a KNOWN issue in the design flaws of Crysler v... Read more
Incident date: Mar 15, 2025
Engine began smoking on freeway while driving in rural gap between metro cities. Then a sound like driving over a 2 liter bottle occurred. After I pulled over, there was smoke coming out the coolant reservoir. The coolant reservoir was empty! It's using 1/3 gallon prediluted daily. Last summer the air conditioning compressor failed while driving 75mph in a rural gap between metro cities. I was... Read more
Incident date: Mar 15, 2025
While I was travelling and out of town there was an OTA update (2.2 )to address the issued recalls on my car on 2/25/2025 (OTA update 2.2 1/3) followed with another one OTA update (2.2) on 2/28/2025. In anticipation of the OTA update I had to replace the battery with a new battery in December 2024. In early March, I remotely checked on that status of my car and realized that the car is dead. When ... Read more
Incident date: Oct 15, 2024
On March 12th, 2025, I was driving the truck on cruise control at 70 mph on the toll road with no shoulder. The truck rpm gauge went to zero as well as all other gauges. The truck went to shut down mode, I then put the truck in neutral it would not let me start it so I applied the brake to stop the truck, then put it in park.The emergency brake light was on so I had to release it and the truck ... Read more
Incident date: Mar 14, 2025
Problem with the rear tail light bulb assembly wiring. This is a poor design with intermittent failures that causes your brake, side marker, and blinkers to fail and not work. The wiring harness / plug assembly shorts out and stops working. The plug is short with a plastic plug. The mopar part assembly replacement cost over $600.00 dollars and is not guaranteed to last. Jeep forums state this is ... Read more
Incident date: Jan 15, 2025
On highway, above 50 mph, the Rear Cross Traffic Warning Illuminated while the car braked abruptly and I could not accelerate for 1-2 seconds. The car does not have Front Traffic Collision equipped.
Incident date: Jan 15, 2025
Just bought this car on 3/12/2025 Was assured nothing wrong. When taking off it goes about 8 ft then hesitates causing the car behind to almost hit me. Twice it's happened. Pulling out of busy intersections is dangerous. Also it will down shift while driving regularly. Causing cars to run up on you. It also almost died at.a stop sign. Could be tranmission. Not sure exactly.
Incident date: Jan 15, 2025
Just bought this car on 3/12/2025 Was assured nothing wrong. When taking off it goes about 8 ft then hesitates causing the car behind to almost hit me. Twice it's happened. Pulling out of busy intersections is dangerous. Also it will down shift while driving regularly. Causing cars to run up on you. It also almost died at.a stop sign. Could be tranmission. Not sure exactly.
Incident date: Nov 1, 2022
Rear glass exploding a second time after repair
Incident date: Nov 1, 2022
The contact owns a 2015 Ford Fusion. The contact stated that coolant would evaporate from the engine without warning. The contact stated that no warning lights or visible signs of a leak were present. The vehicle was taken to an independent mechanic and the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and the ... Read more
Incident date: Nov 1, 2022
The contact owns a 2016 Ford F-250. The contact stated while driving 70 MPH, the vehicle started shaking violently. The contact stated that the steering wheel was shaking uncontrollably, and the vehicle was drifting from side to side. There was no warning light illuminated. In addition, the contact stated that the failure almost caused a crash with another vehicle. The vehicle was not diagnosed or... Read more
Incident date: Aug 11, 2015
Vehicle is put into park after driving. Shift to Park warning comes on while vehicle is in park. Vehicle will not shut off due to this warning and must be left running unoccupied.
Incident date: Dec 4, 2024
The contact owns a 2019 Ford Flex. The contact stated while reversing, the rearview camera image was upside-down. The vehicle was taken to the dealer, where the contact was informed that the failure was due to a factory defect, and the contact had to pay out-of-pocket for the rearview camera replacement. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number... Read more
Incident date: Feb 28, 2025
I was getting off the highway and made a left turn. As I was accelerating the motor gentle cut off.. (You wouldnt even notice if you wasnt driving) Full Traffic was behind me, so luckily I was able to get out of the way and pull to shoulder. It was the day before Christmas and car hasn't ran since. Upon investigation I found the CEM was effected. When the car died I was in left hand lane and I ... Read more
Incident date: Feb 28, 2025
See attached document for complaint.
Crash
Incident date: Jan 25, 2025
The contact owns a 2018 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the low oil warning light illuminated. The vehicle was taken to the dealer, who informed the contact that the vehicle was abnormally low on oil even though it had been less than 3,000 miles since the previous oil change was performed. The dealer instructed the contact to drive the vehicle for 1,0... Read more
Incident date: Dec 9, 2024
MY HYUNDAI HAS A LOOSE STEERING WHEEL WITH AN AIR BAG LIGHT ON IT. SO WHEN YOU DRIVE THE STEERING IS WEAK. I RECEIVED A NOTICE THAT THEIR WAS A PROBLEM WITH THE STEERING IN RECALL, BUT NOW ITS NOT FOUND. WHY? MY AIR BAG I BELIEVE IS NOT GOING TO WORK BECAUSE THE LIGHT IS ON FOR AIR BAG.
Incident date: Dec 9, 2024
As I was approaching a green light with stopped vehicles the car caught glare from the car ahead of me thinking it was stopping when it was turning. This caused aggressive breaking mid turn and caused a spike in my insurance as well as decrease in my safety score. I reported this as a bug to the car but they never get checked for fixed.
Incident date: Feb 25, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The paint all over the car had begun to delaminate and its only a 2013. The entire front of the hood, the side bar of the windshield on both the passenger and driver sides, and the roof along the windshield are flaking off manufacturers paint in large sheets. The back side has begun to develop small... Read more
Incident date: Feb 22, 2025
I was at a stop light and the light turned green, I preceded to press the accelerator, I was just starting to move forward and the, peddle seemed to take over with my assistance went all the way down and began speeding up. I tried breaking and the car just kept going and not wanting to slow down and kept gaining speed, I had to put car in neutral and turn engine off. Same day, same trip about 4 m... Read more
Incident date: Feb 22, 2025
I was at a stop light and the light turned green, I preceded to press the accelerator, I was just starting to move forward and the, peddle seemed to take over with my assistance went all the way down and began speeding up. I tried breaking and the car just kept going and not wanting to slow down and kept gaining speed, I had to put car in neutral and turn engine off. Same day, same trip about 4 m... Read more
Incident date: Feb 22, 2025
My power steering has suddenly become intermittent. It works sporadically during a turn. I am receiving no warning signs or codes for this problem. I have read on line that there was a study being done by NHTSA (2003) about a possible recall for this issue. Can you tell me the results of the findings? Has the study been completed?
Incident date: Feb 14, 2025
putting the car on a lift noticed the rust on frame the inspecting further notice the rear axle rusted away from body
Incident date: Feb 10, 2025
NHTSA Recall Number 24V-198 has been active since March 14, 2024, and in nearly a year the manufacturer still has yet to make a repair available. I spoke with the manufacturer today and the representative could tell me nothing beyond what NHTSA lists in its own website tracking the recall. Per the manufacturer there is no part available. There is no estimate for when the repair will become availab... Read more
Incident date: Jan 16, 2025
As I was driving back home from the airport on [XXX] both front brakes started smoking and my vehicle became noticeably difficult to drive. At the same time an ABS brake warning light came on as well. Although the vehicle was more difficult to drive I drove slower to prevent a crash & arrive home. On [XXX] I brought my vehicle into Midas Sarasota where they diagnosed a failed brake hydraulic contr... Read more
Incident date: Jan 16, 2025
While driving on the highway at 65mph, the car suddenly lost power in middle of traffic and stopped. I was barely able to park on side of the road and was facing a severe risk of being crashed into! I was able to restart the vehicle after 7min by holding stop start button for long time
Incident date: Oct 14, 2024
The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trim pieces detached. No warning lights were illuminated. The dealer was made aware of the issue and confirmed that parts were not yet available. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Str... Read more
Incident date: Feb 16, 2025
The rear self leveling shocks continually break. They do not last, no recall given even though multiple people say they have same problem.
Incident date: Feb 13, 2025
I have been trying to get my vehicle repaired for over a year in response to recall number 24V-064 with no success. The vehicle manufacturer is not providing the required parts to the dealership to address this recall from early 2024. I think additional action needs to be taken against the manufacturer to drive improved behaviour to address safety recall issues in a timely manner
Incident date: Feb 13, 2025
I am writing a complaint for 2019 Honda CR-V. While I am aware of the fuel pump recall for this model, what is not recalled and needs to be are the multiple dashboard lights that turn on and remain lit that many owners of this model and several years earlier have not been able to find solutions for. The lights turn on regardless of having a new battery. 2017-2019 Honda CRV owners have not been a... Read more
Incident date: Feb 10, 2025
The Volt experienced a "Shift to Park" error, preventing it from recognizing when it was in park, even when the gearshift was engaged. While this issue was frustrating, it initially didn’t affect the car’s driving capability. I simply had to wiggle the gearshift until the system registered that it was in park. This problem persisted for a month until one day, the vehicle would no longer shift ... Read more
Incident date: Feb 13, 2025
The contact owns a 2015 Kia Sportage. The contact received notification of NHTSA Campaign Number 22V051000 (Service Brake, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer however, the part for the recall repair was not yet available. Th... Read more
Incident date: Feb 13, 2025
Our vehicle continues to experience loss of power driving , on cold days below freezing. When driving normally this hybrid vehicle will be in hybrid mode at a stop, then when accelerating, the ICE engine will not start to assist the hybrid, causing a bare minimum of power to be available, just enough to pull over. On several occasions this has led to very near rear end collisions from the driver'... Read more
Incident date: Dec 24, 2024
The vehicle's transmission failed without warning while my wife was driving the vehicle. It died in the middle of a busy road.
Incident date: Feb 8, 2023
Never had an issue with defrost or heat on my 2024 Leaf until I had the recall P4A17 applied. At the last cold snap, the heater worked fine for about 15m and than stopped working, just blowing cold air. I switched it off and waited a bit, switched it back on and it worked again. Called my local Nissan dealer and they said that they are aware of the issue and Nissan working on a fix. Happened again... Read more
INFINITI
Q50 HYBRID
(2014) - FUEL SYSTEM, DIESEL
Feb 11, 2025
Incident date: Feb 10, 2025
The contact owns a 2016 Ford F-250. The contact stated that while driving 10 MPH, the check engine warning light illuminated, and the vehicle stalled while driving through an intersection. The contact was able to safely coast the vehicle over to the side of the highway. The contact was able to restart the vehicle. The contact stated that several days later the failure reoccurred, and the vehicle w... Read more
Incident date: Feb 9, 2025
Engine suddenly shut off middle of the road while driving and will not restart. No warning lights came on prior to the engine failure. My family safety was put at risk since engine shut off middle of the road and I had to push it to the corner lane. Just imagine if I was on the middle lane on a highway when this happened. Alternator, battery was checked by a mechanic...no issue.
Incident date: Dec 16, 2024
The contact owns a 2013 Scion XB. The contact stated while the vehicle was stationary, the contact stated that the engine was consuming an excessive amount of engine oil. The check engine warning light was illuminated. The vehicle was not taken to be diagnosed. The vehicle was then taken to a dealer where it was diagnosed with engine oil consumption failure. The vehicle was not repaired because th... Read more
Incident date: Dec 16, 2024
The contact owned a 2023 Honda Civic. The contact stated that while driving on a neighborhood street at 20 MPH when the steering wheel became difficult to maneuver and the vehicle began to drift to the right causing the contact to crash into a mailbox. No warning lights were illuminated. There was property damage to the mailbox. The vehicle came to a stop upon crashing into the mailbox. The air ba... Read more
Crash
2 injured
Incident date: Dec 16, 2024
The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the vehicle occasionally stalled and hesitated to restart. An unknown warning light was illuminated. The vehicle was taken to a local independent mechanic where the canister purge valve was replaced several times however, the failure reoccurred. The vehicle was taken to a local dealer where the canister p... Read more