Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Oct 7, 2024
I am writing to report serious safety concerns regarding my 2017 Infiniti QX80. The vehicle has exhibited two primary issues: 1. Unintended Braking: The vehicle has a tendency to suddenly and unexpectedly brake, particularly when driving over specific road surfaces, such as brick-paved intersections. This behavior is extremely dangerous as it can lead to accidents, especially in high-traffic area... Read more
Incident date: Sep 1, 2024
Brand New EV9 Land AWD has wheel shake and vibration at 65MPH+. Center console vibrates and shakes substantially. Performed multiple wheel balances without and real change. Multiple other people reporting same issues. Not sure if this is tire, wheel, or driveshaft related. Kia America seems to not be interested in investigating this. This car drives rougher than a heavy class diesel truck.
Incident date: Sep 1, 2024
Brand New EV9 Land AWD has wheel shake and vibration at 65MPH+. Center console vibrates and shakes substantially. Performed multiple wheel balances without and real change. Multiple other people reporting same issues. Not sure if this is tire, wheel, or driveshaft related. Kia America seems to not be interested in investigating this. This car drives rougher than a heavy class diesel truck.
Incident date: Sep 1, 2024
I am writing to express my concerns regarding a malfunction in my vehicle, specifically related to the airbags and the steering angle sensor or possibly the steering wheel itself. Over the past year, I have noticed a significant change in my vehicle's performance. Initially, I began hearing a constant clicking sound coming from the steering wheel or its vicinity whenever I make turns, particular... Read more
INFINITI
Q50 HYBRID
(2014) — ELECTRICAL SYSTEM
Oct 30, 2024
Incident date: Oct 30, 2024
The contact owns a 2015 BMW 228I. The contact stated while driving 65 MPH, the instrument panel went blank and there was smoke coming from the engine compartment. The vehicle was not taken to an independent mechanic or dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AN... Read more
Incident date: Oct 28, 2024
The contact owns a 2017 Buick Encore. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The check engine warning light remained illuminated. The vehicle was taken to the local dealer who was unable the determine the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the fa... Read more
Incident date: Dec 11, 2023
Vehicle was bought in March 2024. 08/19/2024 took the car too Mitsubishi Birmingham Alabama for FCM warning lights and breaking system not working. Was told that the system was working and they have done all they can. 08/19/2024 -10/28/2024 I have been in contact with Mitsubishi Motors and have been told that I almost have to hit the vehicle in front of mine before system works. I have requested t... Read more
Incident date: Dec 11, 2023
Vehicle was bought in March 2024. 08/19/2024 took the car too Mitsubishi Birmingham Alabama for FCM warning lights and breaking system not working. Was told that the system was working and they have done all they can. 08/19/2024 -10/28/2024 I have been in contact with Mitsubishi Motors and have been told that I almost have to hit the vehicle in front of mine before system works. I have requested t... Read more
Incident date: Oct 28, 2024
The drivetrain disintegrated. Car started running really rough, and then just stopped completely. Would crank but would not move. Yes, it is available. Car would barely go, and then just stopped in the road. I had to have it towed to a mechanic. No, I had not received a warning of this possible hazard. No, it was not inspected by any of the above, but was inspected by numerous mechanics. Yes, ... Read more
Incident date: Oct 8, 2024
The contact owns a 2019 Mercedes-Benz A220. The contact stated that while driving at an undisclosed speed, the vehicle briefly began to shake and vibrate violently, after which there was an abnormal odor inside the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independe... Read more
Incident date: Oct 8, 2024
The contact owns a 2019 Ford Flex. The contact stated that upon starting the vehicle and shifting into reverse, the contact noticed that the back-up image was displayed upside down. The contact drove the vehicle to a local dealer; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall for the failure. The contact stated that an appointment wa... Read more
Incident date: Oct 23, 2024
The contact owns a 2015 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact stated that on several occasions while the vehicle was parked, the contact observed condensation under the engine compartment. The vehicle was taken to an independent mechanic where it was diagnosed and determined that unknown parts neede... Read more
Incident date: Sep 11, 2024
The left front drive axel cracked while we were driving on an overpass connecting two highways. We didn’t hit or bump anything. The car just stopped, like the brakes were slammed on, except the brakes didn’t work. As we were on an incline, the car started rolling backwards, but fortunately the emergency brake worked. It happened so abruptly, I wasn’t able to fully pull off the road and my ch... Read more
Incident date: Sep 11, 2024
1) What component or system failed or malfunctioned, and is it available for inspection upon request? - When a car stopped in front of us suddenly, the brakes on the car did not fully stop the car and continued to skid even when the break was pushed all the way down. I believe there is an issue with the EV braking system or software associated with the braking system. While this occurs rarely, t... Read more
Crash
Incident date: Jul 17, 2024
The contact owns a 2018 Ford Escape. The contact stated that the vehicle difficult to start; but was able to start after several attempts. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the spark plugs were replaced; however, the failure persisted. The mechanic determined that the failure was related to Ford Campaign Number: 21N12. The vehic... Read more
Incident date: Oct 16, 2024
the front brakes are inconsistent when engaged. the first squeeze of the brakes are spongy and almost completely squeeze down and then subsequent braking with completely clamp in 1”. The problem does not go away even after bleeding the brakes. This has occurred since ownership of over 1 year. I only came across other owners with the same issue after a google search and there is an forum thread o... Read more
Incident date: Oct 16, 2024
Engine is burning oil deal ship says noting is wrong with the car so then where is the oil going if it does not have any leaks at all
Incident date: Jun 6, 2024
The contact owns a 2022 Coachmen Clipper RV equipped with Castle Rock Tires, Tire Line: Radial ST 226, Tire Size: 205/75/R14, and DOT Number: JUJTYMT2321. The contact stated while driving 65 MPH, the passenger's side tire blew out. The contact was able to pull to the side of the road, where the contact replaced the tire with a spare tire. Additionally, the contact stated while driving 55 MPH four ... Read more
Incident date: Aug 26, 2024
My 2019 Ram 1500 is experiencing the exact same issues listed in recall 75B but my VIN number is not part of the recall. The symptoms that it is having are the exact ones listed in your recall from 9/11/24 concerning the ABS and stability control issues. It is very disheartening that there wasn’t a better investigation done on this issue either on your end or on Ram’s end. I’m sure there are... Read more
Incident date: Aug 26, 2024
My 2019 Ram 1500 is experiencing the exact same issues listed in recall 75B but my VIN number is not part of the recall. The symptoms that it is having are the exact ones listed in your recall from 9/11/24 concerning the ABS and stability control issues. It is very disheartening that there wasn’t a better investigation done on this issue either on your end or on Ram’s end. I’m sure there are... Read more
Incident date: Oct 5, 2024
We currently have a vehicle fleet of 40+ vehicles. Within the last two months, we have had to replace FOUR evaporator coils assemblies. I believe this is an indication of a factory issue that was never caught.
Incident date: Oct 5, 2024
The contact owns a 2005 Toyota Avalon. The contact stated while attempting to make a left turn, the accelerator pedal was depressed and became inoperable. The contact stated that the vehicle failed to accelerate as intended. There was no warning light illuminated. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 88,000.
Incident date: Oct 19, 2023
Engine had a hesitation while running for approx a week, then one morning it flashed on dash that push button start not operable must be manually started.. It would not run after that and was towed to Brandon Ford Dealership near Tampa Florida. This was around the [XXX], today on [XXX], Brandon Ford sends message stating that the engine has "COOLANT INTRUSION" and that it will cost $14,228.00 for ... Read more
Incident date: Oct 19, 2023
I purchased my 2015 Acura RDX in October of 202o. At about 90K miles, two years later, the Low-Beam headlights started getting dimmer and it is now 4 years into owning the vehicle and literally impossible to see at night. It is not the lens clouding over, nor is it the bulbs which have been replaced a couple times now. Looking online I see that there is a problem with the reflective coating on the... Read more
Incident date: Oct 19, 2023
Vehicle has a CVT transmission and it failed around 87,000 miles. Both catalytic converters had to be replaced at this same time. When using assisted cruise control, the vehicle slams on the brake causing all passengers to jolt forward and vehicles behind to have to swerve not to hit me from behind. False automatic braking when passing a large vehicle. Engine constantly having issues and codes c... Read more
Incident date: Oct 1, 2024
The contact owns a 2013 Chevrolet Equinox. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who discovered that the oil level was low even though the oil had recently been changed. The contact was informed of a possible oil consumption failure. The vehicle was not repaired. Additionally, while drivin... Read more
Incident date: Mar 1, 2023
Module Ani Lock Brake - CH68295368-AC
Incident date: Sep 27, 2017
The vehicle brakes will engage at random intervals without the brake pedal being touched. This happens at all speeds, and even at a stop. Issue still occurs daily, and has been ongoing for 5+ years. Brake master cylinder and aux boost pump have been replaced twice with OEM parts, and three complete brake jobs (pads, calipers and rotors) in the last 5 years. At slower speeds, it manifests as a dra... Read more
Incident date: Sep 25, 2024
On multiple occasions the electrical system of my car has gone completely haywire. Various error messages display on the dash referencing problems with almost all car systems including: high voltage battery warning, reduced acceleration, power steering failure, and others. These error message occur in conjunction with the display screens flickering, all the fixed dash warning lights coming on, and... Read more
Incident date: May 16, 2024
The contact owns a 2024 Toyota Rav4 Hybrid. The contact stated that while driving into a parking speed at a low rate of speed, the contact pressed the brake pedal to stop but the vehicle suddenly experienced unintended acceleration. The contact indicated that the vehicle accelerated forward and crashed into the parked vehicle ahead. During the incident no injuries were reported and a police report... Read more
Crash
Incident date: Dec 6, 2022
The inside rear brake pads sustained a 66% loss of material in 9260 miles of normal driving. The vehicle was serviced on 10-03-23, 53,446 miles, the fronts pads had 7mm and the rears had 6mm. The vehicle was again service on 09-11-24, 62,706 miles, the front pads had 6mm and the rear had 2mm. I had the dealer take the rear brakes apart and check everything for why the pads wore down so fast. The f... Read more
Incident date: Aug 1, 2024
While preparing for a trip, I noticed the upper kitchen cabinetry is detaching from the ceiling and in danger of falling. This section is part of the cabinetry housing the microwave. The detaching cabinet has a glass plate attached to the bottom as a heat guard for the stove directly below it. The stove also has a glass top. It has the potential to injury an occupant both by its weight and glass b... Read more
Incident date: Aug 1, 2024
My sunroof is leaking I took it to the dealers to get fixed, but it’s still doing the same thing. I made a claim at Nissan Corporate but every time the rainfall I go to the car wash inside of the front is full of water. at my son said the car smells mold my claim nunders is 51832282
Incident date: Sep 24, 2024
The contact owns a 2020 Ford Escape. The contact stated while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the vehicle became difficult to control. The vehicle was towed to the dealer to be diagnosed and it was determined that the electronic power steering control module had failed and needed to be replaced. The vehicle... Read more
Incident date: Jun 1, 2024
I have a 2017 Audi Q& Prestige. It started using more oil after 103,000 miles to the tune of 1 qt per 10000 miles. I checked on line and there was many complaints about this on this and different models. People have said it costs around 11,000.00 dollars to fix whatever the problem is. After a period of time, as reported by various on line complaints, the engine starts to stutter and miss. Plugs b... Read more
Incident date: Jun 1, 2024
Sync does not work nor has it ever worked contacted dealer they do not know what’s wrong with it nor have they fixed it or offered to
Incident date: Sep 13, 2024
Description of Incident: While attempting to reverse out of my driveway, I experienced a catastrophic and life-threatening malfunction with my vehicle. I was in reverse gear when the car came to an abrupt, extremely forceful stop, which caused the vehicle to jerk violently forward. This sudden and unprovoked halt put me and my passenger at risk of serious injury. My foot was on the brake the entir... Read more
Crash
2 injured
Incident date: Apr 1, 2024
I experienced a check engine light and a "reduced engine power" message in the middle of traffic in the stromy rain. I was driving 35 to 40 mph before vehicle slowed to almost a stop and when pressed gas pedal it excel slowly creeped to less than 30 MPH THANKFUL I wasn't rear-ended.Pulled into nearest Autozone part store and diagnostic scan showed the P2138 code. DC severity, sensor, and accelerat... Read more
Incident date: Sep 2, 2024
Power steering Complete loss of power steering while driving 55-60 mph. Steering wheel is almost impossible to turn. If I was not traveling in a straight line and been in a turn, almost certainly would have crashed. Warning light came on when it happened. Have not taken it anywhere to be looked at. Vehicle is not drivable in this condition.
Incident date: Sep 2, 2024
The contact owns a 2016 BMW X3. The contact stated that there was a message that the passenger’s side restraint had malfunctioned. The dealer had been contacted to schedule an appointment; however, the vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 107,000.
Incident date: Aug 28, 2024
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The local dealer and another dealer, East Bay BMW (4350 Rosewood Dr, Pleasanton, CA 94588), were contacted. The contact stated that the manufacturer had exceeded a reasonable amou... Read more
Incident date: Aug 28, 2024
The contact owns a 2023 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The local dealer and another dealer, East Bay BMW (4350 Rosewood Dr, Pleasanton, CA 94588), were contacted. The contact stated that the manufacturer had exceeded a reasonable amou... Read more
Incident date: Aug 28, 2024
I took the car into the dealership to diagnose the reason that I was getting a Seat Belt light and they said that the guide suggested to do a zero point reset on the seat. When they attempted this they said that it failed and now the system has an airbag light on. There is no more seat belt light on now for the passanger side, but there is a hard error code for the airbag system on the passenger... Read more
Incident date: Aug 26, 2024
Front passenger seat, seat heating element malfunctioned - created a small fire and smoke produced. Dealership diagnosed as 'a couple of hot spots that burned through the cover.' It is available for inspection. Fire hazard caused burn on passenger, smoke inhalation. Smoke/fire started while driving at 55mph, resulted in sudden breaking and pulling off the road. Yes, the dealer found hot spots ... Read more
Fire
Incident date: Sep 11, 2024
I engage the Parking Botton on shifter, & the vehicle still rolled away from me after I got out of Vehicle
Crash
Incident date: Aug 25, 2024
Hello. My vin number is not showing unresolved recalls, but I believe it is based on my experience. I was parking my car, which involved turning my steering wheel all the way to the right, and heard a crunching, clicking sound. I did some teoubleshooting, and believe it is the clock spring giving out. What concerns me is 1 of the 4 recalls in particular. Infiniti recalled the 2017 and 2018 QX... Read more
Incident date: Sep 1, 2022
Cylinder two the brass fitting came out of the transmission, no power when trying to accelerate, for whatever reason the front driver wheel rubs and messes up the tires, the pcm will throw a wrench symbol from time to time.