Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Apr 2, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE TRAVELING AT SPEEDS OF 65 MPH, THE CHECK ENGINE, BRAKE, VDC AND SPIN INDICATOR WARNING LIGHTS ILLUMINATED ON THE WARNING PANEL. THE ENGINE STALLED AND ALL POWER WAS LOST. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE OFF THE OF THE ROAD AND RESTART THE ENGINE WITHIN MOMENTS. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND ADVISED THE CONTACT THAT A... Read more
Incident date: May 18, 2007
MY INFINITI 2003 G35 RADIO CIRCUIT BOARD FAILED BECAUSE OF FAULTY ENGINEERING. THIS CAUSES THE WINDSHIELD DEFROST FUNCTION TO STOP WORKING. THERE ARE THOUSANDS OF OTHER COMPLAINTS ON THE INTERNET SITTING THE SAME PROBLEM. INFINITI WANTS 800.00 TO REPAIR THE RADIO TO GET THE DEFROSTER TO WORK AGAIN. THIS IS HAPPENING FOR ALL PEOPLE THAT HAVE G35 2003. *TR
Incident date: Mar 29, 2010
FRONT WHEEL BEARINGS ARE SHOT AFTER ONLY 40000 MILES. MAJOR HAZARD.
Incident date: Nov 24, 2009
TL*THE CONTACT OWNS A 2007 INFINITI G35. WHILE DRIVING APPROXIMATELY 35 MPH IN DAMP WEATHER, THE VEHICLE BEGAN MAKING A NOISE WHICH APPEARED TO BE COMING FROM THE ENGINE COMPARTMENT. THE CONTACT CONTINUED DRIVING 20 MILES AND THE NOISE CONTINUED. HE STATED THAT HE HAD TO DRIVE SLOWER BECAUSE WHEN HE ATTEMPTED TO SHIFT, THE VEHICLE WOULD LUNGE FORWARD. HE CALLED THE MANUFACTURER AND THE VEHICLE WAS... Read more
Incident date: Mar 1, 2010
INTERMITTENT LOSS OF CONTROL OF RADIO, A/C, FRONT WINDOW DEFOGGER AND REAR WINDOW DEFROSTER. DISCUSSED WITH DEALER (NOT VERY HELPFUL) AND HAD A LOCAL REPAIR SHOP LOOK INTO THE PROBLEM. THEY SUGGESTED REPLACEMENT OF AUDIO FINISHER CIRCUIT BOARD BY DEALER AS REPROGRAMMING OF THE RADIO IS REQUIRED AND CAN ONLY BE DONE BY THE DEALER.
Incident date: Mar 2, 2010
MY 2003 INFINITI G35 SEDAN EXPERIENCES INTERMITTENT FAILURE OF THE CONTROL PANEL FOR OPERATION OF THE A/C, RADIO, ETC. BECAUSE OF THIS ELECTRICAL PROBLEM, THE ENGINE THROTTLE IS UNABLE TO BE RESET. IT IDLES AT 1000 RPM AND DOES NOT REDUCE RPMS WHEN SLOWING OR STOPPING THE VEHICLE. THIS CAUSES A SHAKING OF THE VEHICLE. WHILE THIS MAKE, MODEL, AND YEAR VEHICLE DO APPEAR ON A RECALL LIST, THE VIN NU... Read more
Incident date: Mar 2, 2010
MY 2003 INFINITI G35 SEDAN EXPERIENCES INTERMITTENT FAILURE OF THE CONTROL PANEL FOR OPERATION OF THE A/C, RADIO, ETC. BECAUSE OF THIS ELECTRICAL PROBLEM, THE ENGINE THROTTLE IS UNABLE TO BE RESET. IT IDLES AT 1000 RPM AND DOES NOT REDUCE RPMS WHEN SLOWING OR STOPPING THE VEHICLE. THIS CAUSES A SHAKING OF THE VEHICLE. WHILE THIS MAKE, MODEL, AND YEAR VEHICLE DO APPEAR ON A RECALL LIST, THE VIN NU... Read more
Incident date: Mar 27, 2010
I WAS FILLING GAS ON MY 2004 INFINITI G35 COUPE. AFTER FILLING THE GAS TANK ($35 WORTH), I STARTED DRIVING OFF ONLY TO BE STOPPED BY ANOTHER DRIVER 100 FEET AWAY FROMTHE GAS STATION. THE DRIVER STOPPED ME TO LET ME KNOW THAT MY CAR WAS LEAKING GAS. AFTER LOOKING AT IT, GAS WAS JUST POURING FROM UNDERNEATH MY CAR, IN LESS THAN MINUTES MY GAS TANK WAS EMPTY AND THE CAR WILL NOT START. AFTER DOING S... Read more
Incident date: Apr 1, 2009
MY 2006 INFINITI G35 CONSUMES OIL THAT NISSAN IS AWARE ABOUT. THE CAR DOESN'T BURN OIL OR LEAK OIL, BUT CONSUMES AROUND 1 QUART OF OIL EVERY 1800 MILES. THE MANUFACTURE RECOMMENDS AN OIL CHANGE EVERY 3,750 MILES. I CHANGE MY OIL AT 3000 MILES AND EVERYTIME I CHANGE MY OIL MY CAR IS ALWAYS 3 QUARTS LOW. MY CAR STARTS TO MAKE NOISES AT START UP AND MY LOW OIL LIGHT COMES ON
Incident date: Mar 21, 2010
THIS IS FOR A DEFECT: I OWN A 2004 INFINITI FX35 AND MY WIFE AND I ARE ABOUT TO HAVE OUR FIRST CHILD, SO WE PURCHASED A CHILD SAFETY SEAT THAT INCLUDES LATCH CONNECTORS (SINCE THE INFINITI LISTS AS HAVING THEM, AND SINCE BY LAW ALL VEHICLES WERE TO INCLUDE THEM SINCE 2002). WENT TO INSTALL THE CHILD SEAT AND COULD NOT GET TO, OR REACH, THE LATCH CONNECTORS. STARTED EXAMINING AROUND THE SEATS TO... Read more
Incident date: Mar 25, 2010
DEALER INSTALLED A NEW AIR/FUEL SENSOR. TWENTY SEVEN MILES LATER THE SES LIGHT CAME ON AND THE ENGINE COMPLETELY LOST POWER IN THE MIDDLE OF AN INTERSECTION. THE DEALESHIP HAD THE VEHICLE TOWED TO THEIR SHOP. THEN INFORMED ME THAT A CODEP2135 WAS DETECTED. THE VEHILCE HAD JUST BEEN DIAOGNOSTICALLY TESTED AND REPAIRED. COULD HAVE BEEN A SERIOUS ACCIDENT AS A LARGE PICK-UP STOPPED ONLY ABOUT TWO ... Read more
Incident date: Feb 19, 2009
I HAVE 2003 INFINITI G35 SEDAN. DRIVER'S SEAT ROCKED BACK-AND-FORTH. TOOK IT TO INFINITI DEALER WHO STATED THAT THE DRIVER'S SEAT FRAME ASSEMBLY HAD SEPARATED DUE TO FAULTY WELD JOINTS! DEALER STATED THAT THE DRIVER'S SEAT FRAME ASSEMBLY SEAT WAS NOT COVERED BY ANY WARRANTY OR RECALL. DEALER ALSO STATED THAT IF I DIDN'T PAY THE $1,100.00 TO HAVE THE DRIVER'S SEAT FRAME ASSEMBLY REPLACED AND I ... Read more
Incident date: Feb 19, 2009
I HAVE 2003 INFINITI G35 SEDAN. DRIVER'S SEAT ROCKED BACK-AND-FORTH. TOOK IT TO INFINITI DEALER WHO STATED THAT THE DRIVER'S SEAT FRAME ASSEMBLY HAD SEPARATED DUE TO FAULTY WELD JOINTS! DEALER STATED THAT THE DRIVER'S SEAT FRAME ASSEMBLY SEAT WAS NOT COVERED BY ANY WARRANTY OR RECALL. DEALER ALSO STATED THAT IF I DIDN'T PAY THE $1,100.00 TO HAVE THE DRIVER'S SEAT FRAME ASSEMBLY REPLACED AND I ... Read more
Incident date: Feb 19, 2009
I HAVE 2003 INFINITI G35 SEDAN. DRIVER'S SEAT ROCKED BACK-AND-FORTH. TOOK IT TO INFINITI DEALER WHO STATED THAT THE DRIVER'S SEAT FRAME ASSEMBLY HAD SEPARATED DUE TO FAULTY WELD JOINTS! DEALER STATED THAT THE DRIVER'S SEAT FRAME ASSEMBLY SEAT WAS NOT COVERED BY ANY WARRANTY OR RECALL. DEALER ALSO STATED THAT IF I DIDN'T PAY THE $1,100.00 TO HAVE THE DRIVER'S SEAT FRAME ASSEMBLY REPLACED AND I ... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT
Mar 28, 2010
Incident date: Feb 19, 2009
I HAVE 2003 INFINITI G35 SEDAN. DRIVER'S SEAT ROCKED BACK-AND-FORTH. TOOK IT TO INFINITI DEALER WHO STATED THAT THE DRIVER'S SEAT FRAME ASSEMBLY HAD SEPARATED DUE TO FAULTY WELD JOINTS! DEALER STATED THAT THE DRIVER'S SEAT FRAME ASSEMBLY SEAT WAS NOT COVERED BY ANY WARRANTY OR RECALL. DEALER ALSO STATED THAT IF I DIDN'T PAY THE $1,100.00 TO HAVE THE DRIVER'S SEAT FRAME ASSEMBLY REPLACED AND I ... Read more
Incident date: Mar 25, 2010
2003 INFINITI G35 COUPE- LOSS OF ENGINE POWER WHILE DRIVING FOLLOWED BY "SLIP" AND VRC WARNING LIGHTS COMING ON. THE CAR JUST SUDDENLY STOPPED ON THE FREEWAY. GOOD THING IT'S A MANUAL TRANMISSION AND I COULD COAST TO THE SIDE. I WAS LUCKY NOT TO GET INTO AN ACCIDENT . TESTS REVEAL BOTH CAM SENSORS NEED TO BE REPLACED. I HAVE SEEN NUMEROUS REPORTS LIKE THIS YET NO RECALL IS BEING PRODUCED. TH... Read more
Incident date: Mar 26, 2010
TL* THE CONTACT OWNS A 2008 INFINITI M35. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED AFTER BEING SHIFTED INTO DRIVE FROM THE PARK POSITION. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL TO STOP THE ACCELERATION. THE VEHICLE WAS THEN TAKEN TO THE DEALERSHIP WHERE IT WAS INSPECTED. HOWEVER, THE DEALER COULD NOT DUPLICATE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 1... Read more
Incident date: Mar 25, 2010
I OWN A 1998 INFINITI I30. ON THURSDAY, MARCH 26, 2010, MY DAUGHTER NICHOLE WAS DRIVING THE VEHICLE ON THE FREEWAY WHEN SUDDENTLY THE CAR ACCELERATED TO OVER 4000 RMP WITHOUT HER APPLYING THE ACCELERATOR PEDAL. SHE APPLIED THE BRAKE WITH ALL PRESSURE SHE COULD MUSTER (2 FEET) AND EVENTUALLY PUT THE CAR IN NEUTRAL AND PULLED OFF THE FREEWAY, WITH SMOKE POURING FROM ALL FOUR WHEELS. WE HAD THE CA... Read more
Incident date: Jan 6, 2010
PURCHASED MY 2004 INFINITI M45 AT WILLOW GROVE INFINITI IN THE SUBURBS OF PHILADELPHIA WITH 22,160 MILES. I PERFORMED A THOROUGH TEST DRIVE AND FOUND NO PROBLEMS WITH THE CAR. THE CAR WAS BOUGHT TO BE MY "WEEKEND" CAR SINCE I'M ALREADY SUPPLIED WITH A COMPANY CAR FROM WORK.AFTER 3 WEEKS OF MINIMAL DRIVING, FOUND THAT I HAD PUT OVER 300 MILES BUT THE FUEL GAUGE WAS STILL READING JUST UNDER HALF TAN... Read more
Incident date: Mar 24, 2010
MY FRIEND AND I ARE DRIVING THROUGH ATLANTA ON I-285 AND MY 2003 INFINITI G-35 STOPS INSTANTLY CAUSING US TO ALMOST HAVE A SERIOUS CRASH POSSIBLY KILLING OURSELVES AND OTHERS, I HAD MY CAR TAKEN TO AN AUTO SALON AND THE DIAGNOSTICS EQUIPMENT READ CAM OR CRANK SENSOR MALFUNCTION, I CALLED 2003 INFINITI SERVICES DUE TO A RECALL ON THIS CAR WITH THIS PROBLEM AND THE RECALL INFORMED CUSTOMERS TO BE... Read more
Incident date: Mar 17, 2010
WHILE DRIVING TO THE GAS STATION MY 2008 INFINITY QX56 SIMPLY DIED. I HAD TO PULL TO THE RIGHT TO GET OUT OF TRAFFIC ON A BUSY STREET. I CALLED THE DEALERSHIP ( FOR ROADSIDE ASSISTANCE) AND WAS TOLD I WAS PROBABLY OUT OF GAS. I HAVE NEVER IN 26 YEARS OF DRIVING RUN OUT OF GAS AND THE GAS METER SHOWED 1/8+ FULL. I WAS THEN INFORMED THAT THERE WAS A RECALL ON AN INTERNAL GAGE IN THE TANK. THE DEALE... Read more
Incident date: Feb 1, 2009
TL* THE CONTACT OWNS A 2008 INFINITI QX56. THE CONTACT STATED THAT THE DRIVERS SEAT WOULD MOVE FORWARD AND BACKWARDS WHILE DRIVING AT ANY SPEED. THE VEHICLE HAD BEEN REPAIRED BY THE DEALER SEVERAL TIMES BUT THE FAILURE PERSISTED. THE MANUFACTURER CONFIRMED THAT THEIR DECISION TO PROVIDE ASSISTANCE WAS BASED ON THE DEALERS REPORT. THE DEALER ADVISED THE MANUFACTURER THAT THE FAILED PART WAS REPAIRE... Read more
Incident date: Oct 9, 2008
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT WHILE DRIVING AT SPEEDS OF 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER PERFORMED A DIAGNOSTIC TEST AND REPLACED BOTH THE BATTERY AND FUEL PUMP. THE CONTACT CONFIRMED THAT THEY RECEIVED NOTIFICATION OF A RECALL CAMPAIGN (NHTSA CAMPAIGN ID NUMBER: 10V074000-FUEL SYSTEM, OTHER: STORAGE: FUEL GAUGE SYSTEM) FOR HIS SPECIFIC ... Read more
Incident date: Jan 1, 1901
2003 G35 AND Q45 INFINITI WITH BRAKE PROBLEMS. *TGW THE CONSUMER STATED THE PROBLEM WITH THE Q45 WAS EXTREME VIBRATIONS WHEN APPLYING THE BRAKE; PARTICULARLY AT SPEEDS OVER 50 MPH. ON DOWN-HILL BRAKING, THE SHUDDER VIBRATION WAS PASSED ON TO THE STEERING WHEEL. *JB
Incident date: Jan 20, 2010
MY BRAND NEW EX35 INFINITY ADAPTIVE AND STANDARD CRUISE CONTROL ("ACC")CRASHED (QUIT WORKING) ON ME 4X IN THE FIRST 2 MONTHS I OWNED THE CAR. IN ADDITION DURING THAT PERIOD WHEN THE ADAPTIVE CRUISE CONTROL WORKED, IT DID NOT WORK FULLY OR PROPERLY. FINALLY, INFINITI DECLARED A RECALL FOR THE CRASHING ACC AND PURPORTEDLY "FIXED" IT ON 01/20/10. HOWEVER, AFTER THE "FIX" IT BECAME EVIDENT THAT A S... Read more
Incident date: Jan 20, 2010
MY BRAND NEW EX35 INFINITY ADAPTIVE AND STANDARD CRUISE CONTROL ("ACC")CRASHED (QUIT WORKING) ON ME 4X IN THE FIRST 2 MONTHS I OWNED THE CAR. IN ADDITION DURING THAT PERIOD WHEN THE ADAPTIVE CRUISE CONTROL WORKED, IT DID NOT WORK FULLY OR PROPERLY. FINALLY, INFINITI DECLARED A RECALL FOR THE CRASHING ACC AND PURPORTEDLY "FIXED" IT ON 01/20/10. HOWEVER, AFTER THE "FIX" IT BECAME EVIDENT THAT A S... Read more
Incident date: Jan 20, 2010
MY BRAND NEW EX35 INFINITY ADAPTIVE AND STANDARD CRUISE CONTROL ("ACC")CRASHED (QUIT WORKING) ON ME 4X IN THE FIRST 2 MONTHS I OWNED THE CAR. IN ADDITION DURING THAT PERIOD WHEN THE ADAPTIVE CRUISE CONTROL WORKED, IT DID NOT WORK FULLY OR PROPERLY. FINALLY, INFINITI DECLARED A RECALL FOR THE CRASHING ACC AND PURPORTEDLY "FIXED" IT ON 01/20/10. HOWEVER, AFTER THE "FIX" IT BECAME EVIDENT THAT A S... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT ADAPTIVE/MOBILITY
Mar 23, 2010
Incident date: Jan 20, 2010
MY BRAND NEW EX35 INFINITY ADAPTIVE AND STANDARD CRUISE CONTROL ("ACC")CRASHED (QUIT WORKING) ON ME 4X IN THE FIRST 2 MONTHS I OWNED THE CAR. IN ADDITION DURING THAT PERIOD WHEN THE ADAPTIVE CRUISE CONTROL WORKED, IT DID NOT WORK FULLY OR PROPERLY. FINALLY, INFINITI DECLARED A RECALL FOR THE CRASHING ACC AND PURPORTEDLY "FIXED" IT ON 01/20/10. HOWEVER, AFTER THE "FIX" IT BECAME EVIDENT THAT A S... Read more
Incident date: Dec 15, 2009
TL*THE CONTACT OWNS A 2004 INFINITI FX35. WHILE TRAVELING 45 MPH THE CONTACT ATTEMPTED TO APPLY THE BRAKES AND THEY WOULD NOT ENGAGE CAUSING THE VEHICLE TO DRIVE THROUGH AN INTERSECTION. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE REPAIR SHOP WHO PREVIOUSLY SERVICED THE VEHICLE INSTALLED AFTERMARKET BRAKING PARTS ON THE VEHICLE. THE CONTACT TOOK THE VEHICLE BACK... Read more
Incident date: Feb 17, 2010
ON THREE SEPARATE DAYS, I HAD TROUBLE STOPPING MY BRAND NEW INFINITI M35. THE FIRST DAY, ON FOUR OCCASIONS WHEN I APPLIED THE BRAKES, THE CAR BUCKED AND SHOOK AND CONTINUED TO GO FORWARD BEFORE FINALLY STOPPING. ON THE SECOND AND THIRD DAYS, THIS OCCURRED TWICE EACH DAY. SEVERAL PEOPLE SAW THIS HAPPENING AND SCREEMED FOR ME TO PUT THE CAR INTO NEUTRAL OR TURN OFF THE MOTOR. I TOOK THE CAR TO THE I... Read more
Incident date: Feb 17, 2010
ON THREE SEPARATE DAYS, I HAD TROUBLE STOPPING MY BRAND NEW INFINITI M35. THE FIRST DAY, ON FOUR OCCASIONS WHEN I APPLIED THE BRAKES, THE CAR BUCKED AND SHOOK AND CONTINUED TO GO FORWARD BEFORE FINALLY STOPPING. ON THE SECOND AND THIRD DAYS, THIS OCCURRED TWICE EACH DAY. SEVERAL PEOPLE SAW THIS HAPPENING AND SCREEMED FOR ME TO PUT THE CAR INTO NEUTRAL OR TURN OFF THE MOTOR. I TOOK THE CAR TO THE I... Read more
Incident date: Nov 12, 2009
TL* THE CONTACT OWNS AN 2010 INFINITI QX56. THE CONTACT WAS DRIVING APPROXIMATELY BETWEEN 30-40 MPH. WHEN PRESSURE WAS APPLIED TO THE BRAKE PEDAL THERE WAS A DELAY RESPONSE. THE CONTACT REQUIRED AN INCREASE IN STOPPING DISTANCE DURING BRAKING. THE FAILURE WAS CONTINUOUS WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE IS THE PROCESS OF BEING TAKEN TO AUTHORIZED DEALER FOR INSPECTION. THE FAILURE... Read more
Incident date: Jan 20, 2010
I HAVE AN INFINITI G35 (2003) THAT HAS SUDDENLY HAD PROBLEMS WITH THE HEAT AND AIR CONTROLS. WHEN THE PROBLEM STARTED, IT WOULD GO OUT AFTER THE CAR WAS ON FOR MORE THAN 10 MINUTES. NOW, THE CONTROLS DO NOT WORK AT ALL. THIS CAN POTENTIALLY CREATE A SAFETY PROBLEM FOR A DRIVER WHEN THE WINDSHIELD FOGS UP IN EITHER COLD WEATHER CONDITIONS (AFTER BEING GARAGED) OR HUMID WEATHER CONDITIONS AFTER A... Read more
Incident date: Mar 3, 2010
TL*THE CONTACT OWNS A 2003 INFINITI I35. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH. THE ENGINE STALLED WITHOUT WARNING. THE BRAKE SYSTEM AND STEERING BECAME INOPERABLE. THE COMPUTERIZED SYSTEM CODE WAS RESET. THE VEHICLE WAS ABLE TO RESUME OPERATION. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE DRIVER REPLACED THE CAM SHAFT SENSOR AND THE FAILURE CONTINUED. THE VEHICLE HAS NO... Read more
Incident date: Mar 16, 2010
LTR FWD (WV) RE SUDDEN UNINTENDED ACCELERATION EXPERIENCED BY OWNER OF A 2009 INFINITI M45. *TGW THE CONSUMER STATED THE VEHICLE ACCELERATED OUT OF CONTROL KNOCKING DOWN A PRIZED RIVER BIRCH AND COMING TO REST AGAINST A CEDAR TREE.
Crash
Incident date: May 15, 2009
TL*- THE CONTACT OWNS A 2004 INFINITI M45. THE CONTACT OBSERVED WHILE DRIVING APPROXIMATELY 45 MPH THE FUEL GAUGE DISPLAYED AN INCORRECT READING WHICH INDICATED THE FUEL TANK LEVEL WAS FULL. HOWEVER, THE FUEL TANK CONSUMPTION WAS HALF OF THE FUEL LEVEL CAPACITY. ADDITIONALLY, THE FUEL GAUGE DISPLAYED AN INACCURATE READING THAT THE FUEL TANK WAS EMPTY. THE FAILURE OCCURRENCES FLUCTUATED AT ANY SPEE... Read more
Incident date: Aug 1, 2009
THERE IS A PROBLEM WITH MY TRANSMISSION IN MY INFINITI 2009 G37 SEDAN JOURNEY. IT ACCELERATES ON IT'S OWN. IT HAPPENS ABOUT ONCE OR TWICE A WEEK. I HAVE TAKEN IT TO THE DEALERSHIP, THEY SAID THEY DID WHAT THEY COULD. IT GOT A LITTLE BETTER, BUT THE PROBLEM STILL PERSISTS. *TR
Incident date: May 4, 2005
I WAS PARKING MY 2003 INFINITI I35 ON THE THIRD LEVEL OF A SANTA MONICA CITY PARKING STRUCTURE WHEN MY CAR SUDDENLY SURGED. I IMMEDIATELY PUT MY FOOT ON THE BRAKE AND TURNED THE CAR (I WAS HEADING INTO A WALL). I HELD MY FOOT ON THE BRAKE UNTIL IT FINALLY CAME OF A COMPLETE STOP. THE CAR HIT THE WALL OF THE PARKING STRUCTURE CAUSING DAMAGE TO THE PAINT ON CONCRETE PARKING STRUCTURE WALL AND MA... Read more
Crash
Incident date: Dec 15, 2009
INFINITI G 35X 2007. AT 20,000 MILES, THE POWER STEERING BELT BROKE DURING SPEEDS OF 60 MPH. I WAS TOLD THE BELT WAS DEFECTIVE. AT 25,000 MILES, THE BELT BROKE AGAIN ON THE FREEWAY AT 60 MPH. I HAD DIFFICULTY MANEUVERING THE CAR OFF THE FREEWAY AND AM TRAFFIC HEAVY WITH NO SHOULDER. THE DEALERSHIP REPLACED THE BELT AGAIN BUT WAS UNABLE TO STATE THE CAUSE. THEY STATED THEY REPLACED PARTS SURROUN... Read more
Incident date: Mar 10, 2010
2009 INFINITI G37X COUPE IS EXPERIENCING DANGEROUS SURGES IN ACCELERATION UPON BRAKING, THE TRANSMISSION IS JERKING AND GOING INTO "FAIL SAFE MODE" (MEANING SUDDENLY THE CAR IS STUCK IN THE HIGHEST GEAR), THE REAR DIFFERENTIAL IS CLUNKING AND JERKING AS IF THE CAR IS GOING INTO AWD MODE AT TIMES IT SHOULD NOT BE, AND QUITE FRANKLY I AM NOW BECOMING SCARED OF THE CAR. IT HAS 3800 MILES ON IT. I T... Read more
Incident date: Mar 10, 2010
2009 INFINITI G37X COUPE IS EXPERIENCING DANGEROUS SURGES IN ACCELERATION UPON BRAKING, THE TRANSMISSION IS JERKING AND GOING INTO "FAIL SAFE MODE" (MEANING SUDDENLY THE CAR IS STUCK IN THE HIGHEST GEAR), THE REAR DIFFERENTIAL IS CLUNKING AND JERKING AS IF THE CAR IS GOING INTO AWD MODE AT TIMES IT SHOULD NOT BE, AND QUITE FRANKLY I AM NOW BECOMING SCARED OF THE CAR. IT HAS 3800 MILES ON IT. I T... Read more
Incident date: Mar 10, 2010
2009 INFINITI G37X COUPE IS EXPERIENCING DANGEROUS SURGES IN ACCELERATION UPON BRAKING, THE TRANSMISSION IS JERKING AND GOING INTO "FAIL SAFE MODE" (MEANING SUDDENLY THE CAR IS STUCK IN THE HIGHEST GEAR), THE REAR DIFFERENTIAL IS CLUNKING AND JERKING AS IF THE CAR IS GOING INTO AWD MODE AT TIMES IT SHOULD NOT BE, AND QUITE FRANKLY I AM NOW BECOMING SCARED OF THE CAR. IT HAS 3800 MILES ON IT. I T... Read more
Incident date: Feb 20, 2009
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE APPROACHING AN INTERSECTION AT SPEEDS OF 55 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE BEGAN TO ABNORMALLY ACCELERATE. SHE ATTEMPTED TO APPLY PRESSURE TO THE BRAKE PEDAL TO NO AVAIL. A PEDESTRIAN WAS IN HER PATH WHEN SHE FORCED THE VEHICLE INTO THE PARK POSITION TO AVOID HITTING HIM. IMMEDIATELY, THERE WAS A SUDDEN AND ABNORMAL INCREASE IN TH... Read more
Incident date: Mar 12, 2010
THE REAR PASSENGER DOOR STOPPED WORKING , A MONTH LATER THE REAR DRIVERS DOOR STOPPED WORKING, 2 WEEKS LATER THE DRIVERS DOOR STOPPED WORKING ON MY 1997 INFINITI J30 (WHICH I PURCHASED NEW, ONLY 107,000 MILES ON IT).NOW THE ONLY DOOR THAT WORKS IS THE FRONT PASSENGER DOOR. THERE ARE NO BLOWN FUSES. IT SEEMS THERE IS A PROBLEM WITH THE ACTUATOR THAT ELECTRONICALLY OPENS AND CLOSES THE MECHANISM. I... Read more
Incident date: Mar 12, 2010
THE REAR PASSENGER DOOR STOPPED WORKING , A MONTH LATER THE REAR DRIVERS DOOR STOPPED WORKING, 2 WEEKS LATER THE DRIVERS DOOR STOPPED WORKING ON MY 1997 INFINITI J30 (WHICH I PURCHASED NEW, ONLY 107,000 MILES ON IT).NOW THE ONLY DOOR THAT WORKS IS THE FRONT PASSENGER DOOR. THERE ARE NO BLOWN FUSES. IT SEEMS THERE IS A PROBLEM WITH THE ACTUATOR THAT ELECTRONICALLY OPENS AND CLOSES THE MECHANISM. I... Read more
Incident date: Jun 16, 2009
MY 2003 INFINITY G35 SEDAN'S HEATER WILL STAY ON HIGH WITH THE RADIO AND HEATING CONTROL REMOVED. I CAN ACCESS THE RADIO THROUGH THE STEREO, BUT HAVE NO DASHBOARD CONTROLS OF THE RADIO OR AC AT ALL. *TR DEALERSHIP WANTS "PRE-PAID" A $700 AUDIO FINISHER/CIRCUIT BOARD. WHEN THE PART CAME IN, THEY WOULD INSTALL IT, AND IF THE RADIO/CD PLAYER WAS DEFECTIVE, IT WOULD FRY THE FINISHER IMMEDIATELY, B... Read more
Incident date: Jun 16, 2009
MY 2003 INFINITY G35 SEDAN'S HEATER WILL STAY ON HIGH WITH THE RADIO AND HEATING CONTROL REMOVED. I CAN ACCESS THE RADIO THROUGH THE STEREO, BUT HAVE NO DASHBOARD CONTROLS OF THE RADIO OR AC AT ALL. *TR DEALERSHIP WANTS "PRE-PAID" A $700 AUDIO FINISHER/CIRCUIT BOARD. WHEN THE PART CAME IN, THEY WOULD INSTALL IT, AND IF THE RADIO/CD PLAYER WAS DEFECTIVE, IT WOULD FRY THE FINISHER IMMEDIATELY, B... Read more
Incident date: Feb 28, 2010
ON FEBRUARY 28, 2010, MY 2004 INFINITY M45 GAS GAUGE READ THAT I HAD A LITTLE OVER A 1/4 TANK OF GAS. AS WAS DRIVING DOWN MATHILDA AVENUE IN SUNNYVALE I BEGAN TO NOTICE THAT MY VEHICLE WAS SPUTTERING. I MANAGED TO GET ONTO EL CAMINO REAL AND LUCKILY WAS ABLE TO PULL OVER. UNFORTUNATELY, I COASTED TO THE RIGHT CURB IN A BUS STOP AREA. I WAS VERY LUCKY THAT I WAS NOT HIT BY ANOTHER VEHICLE A... Read more
Incident date: Nov 18, 2009
MY 2007 INFINITI G35X HAS RUST ON THE BACK HOOD. THE DEALER WILL TAKE NO RESPONSIBILITY FOR THIS ISSUE. THIS CAR ALSO HAS VERY CHEAP INTERIOR MATERIAL AROUND THE DOOR PULLS THAT HAS SCRATCHED OFF AND THE PLASTIC IS EXPOSED. INFINITI WILL NOT TAKE ANY RESPONSIBILITY FOR USING A DEFECTED PRODUCT AROUND THE DOOR PULLS AND STEERING WHEEL ALTHOUGH ONLINE YOU CAN READ MANY COMPLAINTS. *TR
Incident date: Mar 8, 2010
FRONT DRIVERS DOOR ONLY INTERMITTENTLY LOCKS AND UNLOCKS USING A REMOTE. THIS PROBLEM JUST STARTED OCCURRING. HAVE 66000 MILES ON MY INFINITY G-35. PROBLEM CAUSES SAFETY CONCERN SINCE YOU NEVER KNOW IF YOUR DOOR IS LOCKED OR UNLOCKED WITHOUT MANUAL INTERVENTION. *TR