Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Oct 1, 2009
THE A/C COMES FULL BLAST AT A VERY COLD TEMPERATURE. WE ARE NOT ABLE TO TURN IT OFF OR TURN IT DOWN. WE ARE NOT ABLE TO USE THE RADIO EITHER. ALL THE RADIO AND TEMPERATURE CONTROLS ARE NOT FUNCTIONING. AFTER A LOT OF RESEARCH I FOUND, THAT THIS IS THE SAME EXACT PROBLEM THAT WAS IN THE VOLUNTARY SERVICE CAMPAIGN THAT INIFINITI HAD BACK ON FEB 13, 2003 EL03-003REFERENCE, ITB03-007. NHTSA# 10001253 ... Read more
Incident date: Sep 2, 2010
3 DOORS ON MY 2004 FX35 WILL NOT OPEN FROM INSIDE OR OUTSIDE-THIS IS A SAFETY ISSUE. FIRST WEEK IN SEPT I TRIED TO OPEN BACK DOOR TO RETRIEVE MY BOOKS, ETC AND THE DOOR WOULD NOT OPEN. I LEANED IN FROM DRIVER SIDE AND NOTICED DOOR WAS UNLOCKED SO I TRIED TO OPEN FROM THE INSIDE-IT WOULD NOT OPEN,. MY AUTO HAS ONLY 46,000 MILES ON IT. I TOOK TO DEALER AND HE SAID HE HAD NEVER SEEN THIS HAPPEN B... Read more
Incident date: Sep 2, 2010
3 DOORS ON MY 2004 FX35 WILL NOT OPEN FROM INSIDE OR OUTSIDE-THIS IS A SAFETY ISSUE. FIRST WEEK IN SEPT I TRIED TO OPEN BACK DOOR TO RETRIEVE MY BOOKS, ETC AND THE DOOR WOULD NOT OPEN. I LEANED IN FROM DRIVER SIDE AND NOTICED DOOR WAS UNLOCKED SO I TRIED TO OPEN FROM THE INSIDE-IT WOULD NOT OPEN,. MY AUTO HAS ONLY 46,000 MILES ON IT. I TOOK TO DEALER AND HE SAID HE HAD NEVER SEEN THIS HAPPEN B... Read more
Incident date: Sep 19, 2010
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. WHILE DRIVING APPROXIMATELY 40 MPH THE VEHICLE STALLED AND THE CHECK ENGINE, OIL AND BATTERY SERVICE LIGHTS ILLUMINATED ON THE DASHBOARD. UPON RESTARTING THE VEHICLE IT WOULD STALL AGAIN WITHIN A FEW MINUTES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE IT WAS IN THE PROCESS OF BEING EXAMINED FOR THE CAUSE OF FAILURE. THE MANUFACTURER WAS N... Read more
Incident date: Sep 16, 2010
DRIVER'S SIDE SEAT BRACKET BECOMES DETACHED, CAUSING THE DRIVERS SEAT TO DANGEROUSLY MOVE AROUND WHEN THE VEHICLE IS IN MOTION. WHEN DRIVING, THIS EXTREMELY DANGEROUS SITUATION WILL ABRUPTLY ALTER THE DRIVER'S SEAT POSITION BY PHYSICALLY MOVING THE HAND AND FOOT LOCATION, CAUSING ABRUPT ADJUSTMENT OF THROTTLE APPLICATION, BRAKING AND/OR STEERING, WHICH CAN RESULT IN LOSS OF CONTROL OF THE VEHICLE... Read more
Incident date: Sep 20, 2010
PLEASE BE INFORMED REGARDING THE SERIOUS DEFECTS THAT MIGHT ADMINISTER SAFETY TO GENERAL PUBLIC REGARDING INCIDENT HAPPENED TO MY 2006 G35 COUPE INFINITI. WHILE DRIVING IN THE HI-WAY THE POWER SLIDING GLASS SUNROOF SUDDENLY BLOWN AWAY! I NOTIFIED THE DEALER AND MAKE AN APPOINTMENT AND THEY ARE CHARGING ME MORE THAT $800.00 FOR THE REPLACEMENT ALLEGEDLY THE CAR IS OUT OF WARRANTY! THAT'S WHY I WANT... Read more
Incident date: Mar 21, 2008
I HAVE HAD MY FX 35 FOR 6 YEARS NOW AND FOR THE MOST PART HAVE BEEN PLEASED WITH IT. EXCEPT, WHEN IT COMES TO THE BRAKING SYSTEM. BASED ON THE RESEARCH I DONE, I AM NOT THE ONLY ONE WITH THE SAME COMPLAINT. THE BRAKES PRODUCE A PIERCING SQUEAL AT SLOW SPEEDS WHEN THEY ARE LIGHTLY APPLIED. I'VE SPENT CLOSE TO $1,000 IN AN ATTEMPT TO RESOLVE THE ISSUE WITHOUT SUCCESS. I'VE HAD BOTH THE FRONT AND REA... Read more
Incident date: Aug 8, 2010
2003 INFINITI M45 FUEL GAUGE READS FULL WHEN IT IS EMPTY. *TR
Incident date: Sep 17, 2010
STEERING ROD BECAME DETACHED FROM COUPLING THAT IS CONNECTED TO STEERING RACK. CAR WAS TRAVELING 70 MPH ON INTERSTATE ROAD AND WAS SAFELY STOPPED EVEN THOUGH THE STEERING WHEEL WAS COMPLETELY UNRESPONSIVE. UPON LIFTING THE AUTOMOBILE ON THE TOW TRUCK, THE DETACHED STEERING ROD AND COUPLING WERE VISIBLE. INCIDENT OCCURRED WITHOUT WARNING OR INDICATION OF PROBLEM. *TR
Incident date: Aug 2, 2010
WE TRADED IN A 2006 INFINITI FX35 FOR A 2010 MODEL. THE 2010 FX35 DOES NOT STOP PROPERLY. WHEN WE TAKE FOOT OFF BRAKE, THE CAR GOES FORWARD ON ITS' OWN AND WHEN WE TAKE FOOT OFF GAS, CAR CONTINUES TO TRAVEL. WE HAVE HAD THE CAR CHECKED BY NISSAN INFINITI OF PALM BEACHES, THEY SAID THE CAR HAS NO PROBLEMS. WE NOTIFIED NISSAN NORTH AMERICA, INC. LARRY ROWE, SPECIALIST DEALER TECH. CAME TO NISSAN IN... Read more
Incident date: Sep 1, 2010
MY 2009 INFINITI GX 37X LOST POWER WITHOUT WARNING. THE MPH WENT FROM 50 DOWN TO 30 IN SECONDS, THE RPMS WOULD NOT GO ABOVE 1500. ACCELERATION FAILED. POWER STEERING AND BRAKING STILL WORKED. I HAD TO PULL OVER AND RESTART THE ENGINE. THE FIRST TIME THIS HAPPENED WAS JULY 2009 AND THE DEALERSHIP SAID NOT TO WORRY, THAT IT WAS PROBABLY AN ISOLATED INCIDENT AND TO BRING IT IN IF IT HAPPENED AGAIN. I... Read more
Incident date: Jun 1, 2010
MY 2004 INFINITY FX 35 DOOR ACTUATOR WENT OUT ALL FOUR OF THEM,THIS CAR IS KEYLESS ENTRY. I HAVE A CHILD AND IT SEEM DANGEROUS TO USE THIS CAR FOR OUR FAMILY ANYMORE. SOMETIME I'M AFRAID TO LOCK IT AND WORRIED IF A FIRE OR EMERGENCY HAPPENED ,I COULDN'T GET OUT OF THE CAR. OR I COULDN'T OPEN THE DOOR TO GET THE CHILD OUT. THIS IS VERY BAD AND MUST BE CORRECTED BY INFINITY. *TR
Incident date: Sep 14, 2010
ELECTRICAL PROBLEMS IN 2003 INFINITI G35 CAUSES COMPLETE LOSS OF CLIMATE CONTROLS INCLUDING FRONT AND REAR DEFROSTERS, AUDIO CONTROLS ALSO FAIL. INFINITI ISSUED A RECALL BUT ONLYVEHICLES MANUFACTURED BEFORE 8/2002 WERE COVERED. MY VEHICLE WAS BUILT IN 12/ 2002. *TR
Incident date: Aug 12, 2010
TL* THE CONTACT OWNS A 1999 INFINITI QX4. THE CONTACT WAS DRIVING 30 MPH WHEN THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS THEN TAKEN TO THE DEALER AND THE CONTACT WAS ADVISED THAT THERE WAS AN EXTREME SEPARATION OF THE FRAME, WHICH WAS SEVERELY CORRODED AND CAUSING THE WARNING LIGHT TO ILLUMINATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 95,000.
Incident date: Aug 31, 2010
TL*THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED THAT THE VEHICLE HAD EXHIBITED A KNOCKING SOUND SINCE IT WAS PURCHASED. THE SOUND WAS CONSTANT AND BECAME PROGRESSIVELY WORSE WHEN MAKING A TURN. THE CONTACT HAD THE VEHICLE INSPECTED AND WAS TOLD THAT THE TRANSVERSE LINK WAS BROKEN AND THAT THERE WAS RECALL CAMPAIGN NUMBER 02V146000, WHICH DEALS WITH THE SUSPENSION, A FAILURE OF THE LIN... Read more
Incident date: Sep 5, 2010
TL*THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING 35 MPH THE VEHICLE COMPLETELY SHUT OFF IN THE MIDDLE OF THE ROAD. THE CONTACT COAST THE VEHICLE TO THE SIDE OF THE ROAD AND THEN RESTARTED IT. THERE WERE NO WARNING LIGHTS ILLUMINATING. THE VEHICLE WAS DRIVEN TO A MECHANIC THE NEXT DAY AND AFTER INSPECTION THEY INFORMED HIM THAT THE FAILURE WAS A CRANK POSITION SENSOR AND THAT THERE WAS A RECA... Read more
Incident date: Aug 23, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH, WITH THE AIR CONDITIONER AND RADIO ACTIVATED, SUDDENLY THE AIR CONDITIONER BLOWER AND RADIO BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THE CONTACT THAT THERE WAS A RECALL RELATED TO THE DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AND ... Read more
Incident date: Jul 21, 2010
I HAVE A 2003 INFINITY G35 COUPE MY RADIO DOES NOT WORK AND HAVE LOST ALL CONTROL OF MY HEAT AND AIR CONDITIONING I BELIEVE THIS IS A REALLY BIG PROBLEM DO TO THE FACT THAT I CANNOT DEFROST MY WINDOWS WHEN THEY FOG UP. *TR
Incident date: Jul 21, 2010
I HAVE A 2003 INFINITY G35 COUPE MY RADIO DOES NOT WORK AND HAVE LOST ALL CONTROL OF MY HEAT AND AIR CONDITIONING I BELIEVE THIS IS A REALLY BIG PROBLEM DO TO THE FACT THAT I CANNOT DEFROST MY WINDOWS WHEN THEY FOG UP. *TR
Incident date: Jan 1, 1901
2007 INFINITI QX56. CONSUMER WRITES REGARDING VEHICLE COMPLAINT REGARDING RECALL. *TGW THE CONSUMER CONTACTED THE DEALER AND WAS INFORMED THE RECALL DID NOT APPLY TO HIS VEHICLE; ONLY THE NEWER MODELS. THE CONSUMER TOLD THE DEALER HE WAS IN FACT EXPERIENCING PROBLEMS, BECAUSE AT TIMES HE HAD DIFFICULTY HANDLING THE VEHICLE. THE DEALER REFUSED TO PERFORM THE RECALL. *JB
Incident date: Sep 4, 2010
CAR'S FUEL GAUGE INDICATED NEARLY 1/2 TANK OF FUEL REMAINING WHEN TANK IS COMPLETELY EMPTY. I FOUND OUT THE HARD WAY -- WAS DRIVING, MADE A RIGHT TURN ONTO A BUSY ROAD, HIT THE GAS AND THE ENGINE DIED. IF THIS HAD HAPPENED ON I-75, PARTICULARLY THE 20+ MILE STRETCH THAT'S UNDER CONSTRUCTION AND HAS NO SHOULDERS, THIS PROBABLY WOULD HAVE RESULTED IN A MAJOR ACCIDENT. *TR
Incident date: Sep 4, 2010
CAR'S FUEL GAUGE INDICATED NEARLY 1/2 TANK OF FUEL REMAINING WHEN TANK IS COMPLETELY EMPTY. I FOUND OUT THE HARD WAY -- WAS DRIVING, MADE A RIGHT TURN ONTO A BUSY ROAD, HIT THE GAS AND THE ENGINE DIED. IF THIS HAD HAPPENED ON I-75, PARTICULARLY THE 20+ MILE STRETCH THAT'S UNDER CONSTRUCTION AND HAS NO SHOULDERS, THIS PROBABLY WOULD HAVE RESULTED IN A MAJOR ACCIDENT. *TR
Incident date: Mar 1, 2010
I PURCHASED A 2004 INFINITI G35 IN 2008. IT ALL STARTED AFTER AN OIL CHANGE THAT I RECEIVED IN 2009 LESS THAN A MONTH AND A HALF LATER ABOUT 2000 MILES OF DRIVING LOOKING AT MY ODOMETER. I HEARD A RATTLING NOISE COMING FROM THE ENGINE, AND WHILE I WAS SLOWING DOWN TO COME TO A COMPLETE STOP I NOTICE THE OIL LIGHT FLICKER. I QUICKLY PULLED OVER AND CHECKED THE OIL DIP STICK, AND TO MY SURPRISE ... Read more
Incident date: Sep 1, 2010
I AM HAVING 'ACCELERATOR LAG'; MANY TIMES WHEN I TRY TO ACCELERATE THE CAR FROM A STOP, IT WILL MOVE VERY SLOW. THIS IS VERY DANGEROUS WHEN I AM PULLING OUT IN FAST TRAFFIC. I TRIED TO HAVE THIS REPAIRED AT MY DEALER, BUT THEY SAID THEY HAD NO FIX FOR THIS. *TR
Incident date: Aug 29, 2010
TL*THE CONTACT OWNS A 2007 INFINITI G35 SEDAN. THE VEHICLE WAS PARKED AND HAD BEEN SHUT OFF FOR APPROXIMATELY 12 HOURS WHEN IT ENGULFED IN FLAMES. THE FIRE BEGAN ON THE DASHBOARD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED BUT HAS NOT BEEN MOVED FROM THE LOCATION. IT WAS NOT EXAMINED FOR THE CAUSE OF FAILURE OR REPAIRED. THE FAILURE AND... Read more
Fire
Incident date: Jun 1, 2009
VEHICLE WOULD RANDOMLY STALL OUT AT 50 MPH+ AND CONTROL OF POWER STEERING WOULD BE LOST (BATTERY LIGHT & VDC LIGHT WOULD COME ON DASH), RENDERING THE VEHICLE A DANGEROUSLY FAST MOVING LEAD SLED. POWER TO THE VEHICLE WOULD RESUME AFTER A FEW MOMENTS. MANY TRIPS TO THE DEALERSHIP ABOUT THIS POTENTIALLY DEADLY PROBLEM YIELDED NO EXPLANATION OR FIX FOR THE PROBLEM. AFTER CONDUCTING MY OWN RESEARCH ON ... Read more
Incident date: Aug 23, 2010
THE AUTO A/C POPS ON ALL BY ITSELF, DISABLING THE ENTIRE DASHBOARD CONTROLS. THE RADIO LIGHTS AND BUTTONS NO LONGER WORK, THE FAN OR TEMPERATURE CANNOT BE ADJUSTED, AND THE DEFROSTERS CANNOT BE USED. THE DEALERSHIP CONCLUDED THAT THE ENTIRE RADIO NEEDS TO BE REPLACED, A PROBLEM THAT IS SO COMMON ON THESE CARS THAT THE REBUILT RADIO PART TO FIX IT IS OFTEN BACKORDERED. ONCE AGAIN IT APPEARS THAT GO... Read more
Incident date: Aug 24, 2010
APPARENTLY ON 2009 INFINITI G37S, THERE IS A PROGRAMMING ERROR/DEFICIENCY IN THE ELECTRONIC ENGINE CONTROL MODULE (ECM) AFFECTING THE PROCESSING OF THE MASS FLOW RATE SENSOR THAT WILL CAUSE THE ENGINE TO UNEXPECTEDLY (AND WITHOUT A DASH WARNING INDICATOR) TO LOSE POWER. AT OCCURRENCE OF THE FAILURE, THE CAR WILL DECELERATE FROM HIGHWAY SPEED TO LESS THAN 35 MPH WITHIN A FEW SECONDS. FOLLOWING TH... Read more
Incident date: Aug 24, 2010
APPARENTLY ON 2009 INFINITI G37S, THERE IS A PROGRAMMING ERROR/DEFICIENCY IN THE ELECTRONIC ENGINE CONTROL MODULE (ECM) AFFECTING THE PROCESSING OF THE MASS FLOW RATE SENSOR THAT WILL CAUSE THE ENGINE TO UNEXPECTEDLY (AND WITHOUT A DASH WARNING INDICATOR) TO LOSE POWER. AT OCCURRENCE OF THE FAILURE, THE CAR WILL DECELERATE FROM HIGHWAY SPEED TO LESS THAN 35 MPH WITHIN A FEW SECONDS. FOLLOWING TH... Read more
Incident date: Aug 6, 2010
THIS CAR CANNOT KEEP A STRAIGHT LINE ON ANY ROAD. I HAVE HAD ALL FOUR TIRES REPLACED, ALL FOUR WHEELS REPLACED, FIVE TIRE ALIGNMENTS/BALANCES DONE TO NO AVAIL. THIS HAS CAUSED SEVERE DANGER WHEN DRIVING ON BOTH ONE AND TWO LANE ROADS, AS THE CAR WILL SUDDENLY MOVE INTO OTHER LANES. HAS CAUSED ANOTHER CAR TO GO OFF THE ROAD TO AVOID MY CAR HITTING THEIRS CAUSING DAMAGE AND INJURY TO THAT PERSON. I,... Read more
1 injured
Incident date: Aug 6, 2010
THIS CAR CANNOT KEEP A STRAIGHT LINE ON ANY ROAD. I HAVE HAD ALL FOUR TIRES REPLACED, ALL FOUR WHEELS REPLACED, FIVE TIRE ALIGNMENTS/BALANCES DONE TO NO AVAIL. THIS HAS CAUSED SEVERE DANGER WHEN DRIVING ON BOTH ONE AND TWO LANE ROADS, AS THE CAR WILL SUDDENLY MOVE INTO OTHER LANES. HAS CAUSED ANOTHER CAR TO GO OFF THE ROAD TO AVOID MY CAR HITTING THEIRS CAUSING DAMAGE AND INJURY TO THAT PERSON. I,... Read more
1 injured
Incident date: Aug 6, 2010
THIS CAR CANNOT KEEP A STRAIGHT LINE ON ANY ROAD. I HAVE HAD ALL FOUR TIRES REPLACED, ALL FOUR WHEELS REPLACED, FIVE TIRE ALIGNMENTS/BALANCES DONE TO NO AVAIL. THIS HAS CAUSED SEVERE DANGER WHEN DRIVING ON BOTH ONE AND TWO LANE ROADS, AS THE CAR WILL SUDDENLY MOVE INTO OTHER LANES. HAS CAUSED ANOTHER CAR TO GO OFF THE ROAD TO AVOID MY CAR HITTING THEIRS CAUSING DAMAGE AND INJURY TO THAT PERSON. I,... Read more
1 injured
Incident date: Aug 6, 2010
THIS CAR CANNOT KEEP A STRAIGHT LINE ON ANY ROAD. I HAVE HAD ALL FOUR TIRES REPLACED, ALL FOUR WHEELS REPLACED, FIVE TIRE ALIGNMENTS/BALANCES DONE TO NO AVAIL. THIS HAS CAUSED SEVERE DANGER WHEN DRIVING ON BOTH ONE AND TWO LANE ROADS, AS THE CAR WILL SUDDENLY MOVE INTO OTHER LANES. HAS CAUSED ANOTHER CAR TO GO OFF THE ROAD TO AVOID MY CAR HITTING THEIRS CAUSING DAMAGE AND INJURY TO THAT PERSON. I,... Read more
1 injured
Incident date: May 1, 2010
FUEL GAUGE ON INFINITY G35 COUPE (04) ALWAYS INCORRECT. PUMPING FUEL INTO THE CAR ALSO DIFFICULT AS IT USUALLY DOESN'T ALLOW A FULL FILL UP. *TR
Incident date: Jul 15, 2010
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING APPROXIMATELY 60 MPH THE VEHICLE STALLED ON FREEWAY. HE STATED THE GAS GAUGE READ MORE THAN A QUARTER TANK. HE COASTED THE VEHICLE TO THE SIDE OF THE ROAD. HE ADDED 1 GALLON OF GAS AND THE VEHICLE STARTED OK. THE FAILURE HAPPEN AGAIN AND HE AGAIN RAN OUT OF GAS. HE STATED ON THE WAY TO THE DEALER THE VEHICLE STALLED AND HE HAD TO GET THE VE... Read more
Incident date: Aug 1, 2008
FRONT PASSENGER DOOR LOCK AND REAR DRIVER'S SIDE DOOR LOCK DO NOT CLOSE AND / OR OPEN WHEN EITHER DOOR LOCK SWITCH IN CAR IS PRESSED OR DOOR LOCK ON REMOTE IS PRESSED. AM TOLD IT CAN BE AN ACTUATOR. CALLED THE DEALER TO GET REPAIRED AND TOLD IT IS NOT A RECALL AND WANT TO CHARGE HUNDREDS OF DOLLARS, YET JUST FROM USING SEARCH ENGINE ONLINE THERE ARE HUNDREDS OF OTHER CUSTOMERS EXPERIENCING THE S... Read more
Incident date: Aug 16, 2010
TL*THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE EXPERIENCED A FRONT-END CRASH INTO A TREE AT 20 MPH AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS INJURED AS A RESULT. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS AVAILABLE. THE MANUFACTURER OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 100,850.
Crash
1 injured
Incident date: Aug 13, 2010
I AM A 2004 INIFINITI FX35 OWNER. I HAD A RIGHT FRONT PASSENGER DOOR LOCK ACTUATOR BECOME INOPERABLE, SO HAD IT REPLACED ABOUT 3 YEARS AGO. AND RECENTLY, THE DRIVER'S SIDE DOOR LOCK ACTUATOR FAILED, REPLACED IT FOR A COST OF OVER $500. $303 FOR THE PART ALONE AND $216 FOR THE LABOR. I KNOW THE SAME PART COSTS ABOUT $35 AT AN INFINITI SERVICE IN OTHER COUNTRIES. I SEARCHED ON THE WEB TO SEE IF ANYO... Read more
Incident date: Aug 11, 2010
1. I WAS DRIVING MY 2009 INFINITI G37XS ON I-95 NEAR PHILADELPHIA. I WAS USING CRUISE CONTROL WITH SPEED SET AT NEAR 65MPH. I WAS LISTENING TO PANDORA INTERNET RADIO ON MY HTC EVO 4G ANDROID PHONE USING WIMAX (4G WIRELESS). THE HTC EVO WAS BEING CHARGED USING A CELLET PMOTQ9C CAR CHARGER FOR CELL PHONES. 2. OUT OF BLUE, ALL ELECTRICAL AND ELECTRONIC SYSTEM WENT BLACK. ALL DASHBOARD DISPLAY(... Read more
Incident date: Aug 21, 2010
2003 INFINITY M45 GAS GAUGE KEEPS SHOWING FAULTY READING TO THE EXTENT ENGINE CUTS OFF ON THE HIGHWAY AND CAR CAME TO ABRUPT STOP WHILE IN MOTION. CAR SHOWS FULL OR 1/2 TANK WHEN IT IS ACTUALLY EMPTY. *TR
Incident date: Nov 18, 2009
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE TRAVELING 15 MPH, THE VEHICLE WOULD NOT ACCELERATE OVER 15 MPH AND THE RPMS WOULD NOT RISE ABOVE 2000. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED YET THE FAILURE RECURRED. THE CONTACT STATED THAT THE THROTTLE BODY WAS REPLACED TWICE PRIOR TO ... Read more
Incident date: Aug 10, 2010
PASSENGER SIDE BOTTOM HEADER PLASTIC TANK FACING ENGINE SIDE OF RADIATOR CRACK AND LEAKS RADIATOR FLUID CAUSING EXTREME HIGH TEMPERATURE THAT CAN CAUSE LOSE OF ENGINE POWER OR ENGINE FAILURE. *TR
Incident date: Aug 2, 2010
LOST STEERING COMPLETELY. STEERING WHEEL WOULD ROTATE 360 DEGREES FREELY WITHOUT AFFECTING WHEELS. WHILE DRIVING DOWN ROAD AT APPROXIMATELY 40 MILES PER HOUR, BEGAN TO HAVE PLAY IN STEERING WHEEL. SLOWED DOWN WHILE PLAY WORSENED.. LOST STEERING AND STOPPED AT AN INTERSECTION. HAD NO STEERING WHATEVER; STEERING WHEEL WOULD FREE SPIN 360 DEGREES. VEHICLE TOWED TO DEALERSHIP. *TR.... UPDATED 08/... Read more
Incident date: Mar 14, 2009
DOOR LOCK / UNLOCK FAILURE FROM KEY FOB ON ALL DOORS AND REAR HATCH. *TR
Incident date: May 22, 2009
I HAVE A 2004 INFINITI G35 SEDAN. MY AUDIO FAILED AND A/C STUCK . . . THE SAME PROBLEM THEY VOLUNTARILY REPAIRED IN 2003. (SERVICE BULLETIN #03007A AND NHTSA ITEM #10001253) IT IS CAUSED BY A FAILURE OF THE AUDIO FINISHER CIRCUIT BOARD. BECAUSE OF THIS, I AM UNABLE TO TURN ON THE WINDOW DEFROSTER AND HAVE DIFFICULTY SEEING THROUGH THE WINDSHIELD WHEN THERE IS CONDENSATION DUE TO CERTAIN WEATHER CO... Read more
Incident date: May 22, 2009
I HAVE A 2004 INFINITI G35 SEDAN. MY AUDIO FAILED AND A/C STUCK . . . THE SAME PROBLEM THEY VOLUNTARILY REPAIRED IN 2003. (SERVICE BULLETIN #03007A AND NHTSA ITEM #10001253) IT IS CAUSED BY A FAILURE OF THE AUDIO FINISHER CIRCUIT BOARD. BECAUSE OF THIS, I AM UNABLE TO TURN ON THE WINDOW DEFROSTER AND HAVE DIFFICULTY SEEING THROUGH THE WINDSHIELD WHEN THERE IS CONDENSATION DUE TO CERTAIN WEATHER CO... Read more
Incident date: May 22, 2009
I HAVE A 2004 INFINITI G35 SEDAN. MY AUDIO FAILED AND A/C STUCK . . . THE SAME PROBLEM THEY VOLUNTARILY REPAIRED IN 2003. (SERVICE BULLETIN #03007A AND NHTSA ITEM #10001253) IT IS CAUSED BY A FAILURE OF THE AUDIO FINISHER CIRCUIT BOARD. BECAUSE OF THIS, I AM UNABLE TO TURN ON THE WINDOW DEFROSTER AND HAVE DIFFICULTY SEEING THROUGH THE WINDSHIELD WHEN THERE IS CONDENSATION DUE TO CERTAIN WEATHER CO... Read more
Incident date: Jan 1, 2003
MY WIFE SEEMS TO BE AFFECTED BY THE SAME PROBLEM ALL OTHER FX OWNERS ON HERE ARE AFFECTED BY. SHE CAN NOT GET INTO HER CAR WITHOUT THE USE OF HER KEY. IT IS TERRIBLE TO PAY THAT MUCH FOR A CAR AND HAVE TO STAND IN THE RAIN FUMBLING WITH YOUR KEYS. BOTH DRIVER SIDE DOORS ARE AFFECTED. I AM UNAWARE IF TEMPERATURE IS THE CAUSE LIKE SOME OTHERS FEEL. WE LIVE IN TEXAS WHERE IT IS ALWAYS OVER 85, SO I ... Read more
Incident date: Aug 10, 2010
I WAS DRIVING ON THE FREEWAY AND THE CAR STOPPED. I HAD THE CAR TOWED TO A MECHANIC AND HE INFORMED ME THAT THE CAM SHAFT SENSOR AND CRANK SHAFT SENSOR HAS GONE BAD. THERE WAS A NISSAN RECALL ASSOCIATED WITH THIS DEFECT AND THEY REFUSE TO REPAIR THE DEFECT. *TR
Incident date: Apr 15, 2010
THE HVAC CONTROLS ON MY G35 INTERMITTENTLY STOP WORKING MAKING IT IMPOSSIBLE TO OPERATE THE AIR OR DEFROSTER. THERE WAS A RECALL ASSOCIATED WITH THIS BUT INFINITI REFUSES TO REPAIR THE VEHICLE. *TR