Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jan 1, 2010
2009 FX35 INFINITI MORE THAN 80% OF THE TIME I EXPERIENCE ELECTRICAL SHOCKS AFTER EXITING MY CAR TOUCHING THE DOOR TO CLOSE IT. I CONTACTED AN INFINITI TO INVESTIGATE AND WAS TOLD THEY FOUND GROUNDS O.K. AND SUGGESTED BEFORE EXITING THE CAR I SHOULD TOUCH THE INSIDE OF THE DOOR FRAME TO DISCHARGE ANY ELECTRICAL CURRENT ESPECIALLY IF I WERE TO GAS UP THE CAR. I CONTACTED INFINITY USA TO SEE IF THEY... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT:ELECTRICAL
May 24, 2010
Incident date: Aug 2, 2009
ELECTRICAL ! CLIMATE CONTROL AND RADIO... THIS SUCKS! THE RADIO AND CLIMATE CONTROLS STOP WORKING AT WILL, THE NAVIGATION SCREEN COMES ON AND DISPLAYS AS IT SHOULD, THE AIR COMES ON FULL BLAST AND CAN NOT BE ADJUSTED AT ALL !!! THE RADIO CAN BE CONTROLLED BY THE STEERING WHEEL BUT THE SCREEN DOES NOT DISPLAY WHAT ADJUSTMENTS ARE BEING MADE.... CALLED INFINITI AND COMPLAINED , THEY GAVE ME THE COL... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
May 24, 2010
Incident date: Aug 2, 2009
ELECTRICAL ! CLIMATE CONTROL AND RADIO... THIS SUCKS! THE RADIO AND CLIMATE CONTROLS STOP WORKING AT WILL, THE NAVIGATION SCREEN COMES ON AND DISPLAYS AS IT SHOULD, THE AIR COMES ON FULL BLAST AND CAN NOT BE ADJUSTED AT ALL !!! THE RADIO CAN BE CONTROLLED BY THE STEERING WHEEL BUT THE SCREEN DOES NOT DISPLAY WHAT ADJUSTMENTS ARE BEING MADE.... CALLED INFINITI AND COMPLAINED , THEY GAVE ME THE COL... Read more
Incident date: May 22, 2010
VEHICLE STALLING AND LOSING POWER AND ALL WARNING LIGHTS ON DASHBOARD BEGIN TO FLASH. ON SEVERAL OCCASIONS VEHICLE COMPLETELY STALLED WHILE I WAS DRIVING ON THE FREEWAY CAUSING ME TO LOSE POWER STEERING CONTROL AND ALMOST CAUSING AN ACCIDENT. PROBLEM COMES AND GOES WITHOUT ANY PRE-WARNING. *TR
Incident date: May 22, 2010
VEHICLE STALLING AND LOSING POWER AND ALL WARNING LIGHTS ON DASHBOARD BEGIN TO FLASH. ON SEVERAL OCCASIONS VEHICLE COMPLETELY STALLED WHILE I WAS DRIVING ON THE FREEWAY CAUSING ME TO LOSE POWER STEERING CONTROL AND ALMOST CAUSING AN ACCIDENT. PROBLEM COMES AND GOES WITHOUT ANY PRE-WARNING. *TR
Incident date: Jun 19, 2009
2002 INFINITI QX4 IN A PARKING LOT AT ABOUT 5MPH. INTENDING TO PARK STRAIGHT AHEAD AGAINST A CONCRETE WALL. ONE CAR LENGTH BEHIND THE PARKING SPACE. BEGINNING TO BRAKE. SUDDEN ACCELERATION PROPELLED THE CAR FORWARD AND HIT THE WALL HEAD-ON, DESPITE EFFORT TO BRAKE. THERE WAS A SURGING POWER SOUND AND THE CAR WAS CLEARLY ACCELERATING. AT LEAST ONE OF THE REAR WHEELS CONTINUED TO REVOLVE UNDER... Read more
Crash
INFINITI
999R5-AR000
(9999) — EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
May 23, 2010
Incident date: May 22, 2010
HAVE HAD THIS CAR FOR LESS THAN 2 WEEKS, HAVE NOT PUT 200 MILES ON IT. BOUGHT THIS USED VEHICLE FROM A LOCAL DEALERSHIP. HAVE NOT HAD ANY ISSUES WITH THIS TIBURON UNTIL YESTERDAY WHEN I NOTICED THAT THE CLUTCH WAS A BIT STIFF AND WHEN I TRIED TO PUT THE CAR INTO REVERSE, I HAD A HARD TIME FINDING IT, IT WOULD NOT LET ME PUT IT INTO REVERSE AND I TOOK MY FOOT OFF OF THE CLUTCH AND RETRIED IT, MAN... Read more
Incident date: May 28, 2009
THE DRIVER'S SIDE SEAT IN MY 2004 G35 SEDAN IS BECOMING CLOSE TO USELESS DUE TO A "ROCKING CHAIR" TYPE EFFECT. THE SEAT HAS BEEN DOING IT EVER SINCE I PURCHASED THE CAR. IT HAS BECOME PROGRESSIVELY WORSE WITH THE PASSING OF TIME. IT IS NOW SO BAD THAT I FEEL UNCOMFORTABLE DRIVING THE CAR ANY DISTANCE. IT ROCKS BACKWARDS EVEN WHEN DEPRESSING THE CLUTCH PEDAL, NEVER MIND UNDER ANY AMOUNT ACCELERATIO... Read more
Incident date: Jun 15, 2008
AIR BAGS DISABLED SENSOR REMAINS ON. I HAVE TAKEN VEHICLE TO HAVE REPAIRED AT NISSAN DEALER TWICE, BUT EACH TIME THE DISABLED SENSOR WILL COME BACK ON. I FILED COMPLAINT WITH INFINITI BUT AFTER THE INITIAL CONTACT THE ASSIGNED AGENT WOULD NOT RESPOND TO MY PHONE CALLS AFTER THEY DISCOVERED WHAT THE COMPLAINT WAS ABOUT. THE COMPLAINT WAS FILE IN APRIL OF 2009 WITH INFINITI CORPORATION. THIS VEHICLE... Read more
Incident date: May 19, 2010
MY 2006 INFINITI M45 SPORT HAS AN ISSUE WITH STEERING WHEN THE BRAKES ARE APPLIED AT HIGH SPEEDS. THE STEERING WHEEL "JUDDERS," SHAKES, VIBRATES, AND WOBBLES UNCONTROLLABLY AT HIGH SPEEDS ONCE THE BRAKES ARE APPLIED. CONTROL OF THE CAR CAN BE LOST. I REPLACED TIRES SO I KNOW IT'S NOT A TIRE ISSUE. THE FASTER THE SPEED, THE MORE VIBRATION AND WOBBLE IN THE STEERING IS FELT. I'VE OWNED AN INFINITI F... Read more
Incident date: May 15, 2010
2007 INFINITI M35 (PREOWNED CERTIFIED) AT 30,000 MILES, WITH STOCK TIRES, DRIVING APPROXIMATELY 70 MPH ON THE HIGHWAY, I STARTED EXPERIENCING RUMBLING IN THE CAR. WHEN I STARTED TO SLOW DOWN, IT BECAME OVERWHELMING. I PULLED OVER TO THE SIDE OF THE ROAD, AND MY TIRE HAD BEEN RIPPED TO SHREDS (REAR - RIGHT). THE TIRE APPEARED AS IF SOMEONE HAD CUT AROUND MY RIM AND LEFT A TUBULAR PIECE OF RUBBER... Read more
Incident date: Nov 12, 2009
TL*THE CONTACT OWNS A 2009 INFINITI G37. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY DOWNSHIFTED TO APPROXIMATELY 10 MPH AND ALMOST CAUSING A CRASH. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE A CHIP WAS CHANGED. HOWEVER, THE FAILURE OCCURRED THREE MORE TIMES. THE DEALER THEN STATED THAT THE FLUID IN THE VEHICLE WAS TOO FULL AND WAS THE CAUSE OF ... Read more
Incident date: May 13, 2010
AT APPROXIMATELY 8K MILES THE DEALER REPLACED THE ROTORS AND CALIPERS PER THEIR SERVICE BULLETIN WHICH SEEMED TO SOLVE THE PROBLEM. SINCE THEN, PERIODICALLY WHILE DRIVING, THE BRAKE LIGHT WILL ILLUMINATE WHEN BRAKES ARE APPLIED AND THE ABS SYSTEM ACTIVATES AND THE BRAKES BEGIN TO GROAN, ARE SPONGY, HAVE LESS THAN 10% BRAKING POWER. THIS HAS HAPPENED TO ME 5 TIMES OVER 90K MILES. ALTHOUGH I DID NO... Read more
Crash
1 injured
Incident date: May 9, 2008
TL*THE CONTACT OWNS A 2006 INFINITI G35. WHILE DRIVING AT 35 MPH, ANOTHER VEHICLE SWERVED AND CRASHED INTO THE CONTACT?S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED NECK AND BODY INJURIES. A POLICE REPORT WAS FILED. THE CONTACT HAD NOT CALLED THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash
1 injured
Incident date: May 9, 2010
DRIVERS SIDE WINDOW MOTOR GOES OUT EVERY 3-4 MONTHS. NEEDS TO HAVE A RECALL,IT COULD POSE AS A SAFETY HAZARD. THE MOTOR GETS IN A BIND AND IF IT GETS STUCK COULD OVER HEAT, OR IF IN A WRECK AND HIT ON THE PASSENGER SIDE THE ONLY WAY OUT IS TO ROLL DOWN THE DRIVERS WINDOW IT WOULDN'T ROLL DOWN. SO IF YOU DIDN'T HAVE SOMETHING TO BUST THE WINDOW IN THE COUPE YOU WOULD BE STUCK. EVERY PERSON I CAME A... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT:ELECTRICAL
May 12, 2010
Incident date: May 9, 2010
DRIVERS SIDE WINDOW MOTOR GOES OUT EVERY 3-4 MONTHS. NEEDS TO HAVE A RECALL,IT COULD POSE AS A SAFETY HAZARD. THE MOTOR GETS IN A BIND AND IF IT GETS STUCK COULD OVER HEAT, OR IF IN A WRECK AND HIT ON THE PASSENGER SIDE THE ONLY WAY OUT IS TO ROLL DOWN THE DRIVERS WINDOW IT WOULDN'T ROLL DOWN. SO IF YOU DIDN'T HAVE SOMETHING TO BUST THE WINDOW IN THE COUPE YOU WOULD BE STUCK. EVERY PERSON I CAME A... Read more
Incident date: Aug 15, 2009
FUEL GAUGE FAILURE WHICH COULD CAUSE A PROBLEM IF IN HEAVY TRAFFIC. *TR
Incident date: Mar 17, 2010
2009 INFINITI G37 HAS ELECTRICAL WIRING INSULATION MADE OF SOY-BASED POLYMER. SOY BASED POLYMER IS APPARENTLY BIODEGRADABLE. THE PROBLEM IS THAT IT IS ALSO ATTRACTIVE TO RODENTS, WHO EAT THE WIRING, CREATING ELECTRICAL SAFETY HAZARDS. IN ADDITION TO THE SAFETY HAZARDS, IT ALSO CREATES AN ECONOMIC STRESSOR ON CONSUMERS AND INSURERS WHO HAVE TO PAY FOR REPAIRS DONE TO THESE AUTOMOBILES, WHICH INF... Read more
Incident date: Jul 11, 2009
"ERR2" CODE ON BOSE/CLARION IN DASH 6 DISK CD PLAYER. CD PLAYER NOW INOPERABLE. NUMEROUS INCIDENTS OF SIMILAR ISSUES FOUND DURING ONLINE RESEARCH. *TR
Incident date: Aug 16, 2008
TL*THE CONTACT OWNS A 2003 INFINIT G35. AFTER STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE AIR BAG SENSOR WAS REPLACED. THREE MONTHS LATER, THE FAILURE OCCURRED AGAIN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE SENSOR NEEDED TO BE REPLA... Read more
Incident date: Mar 2, 2010
AIR BAG LIGHT KEEPS COMING ON 2005 INFINITI G35 SEDAN. I HAVE TAKEN IT MULTIPLE TIMES TO RIVERSIDE INFINITI (RIVERSIDE, CA) FOR THE SAME OCCURRENCE. THEIR CLAIM IS THEY HAD TO RESET THE CODES FOR WHICH I WAS CHARGED FOR. ONCE I DROVE IT OFF THEIR LOT, THE AIR BAG LIGHT ONCE AGAIN CAME BACK ON. I HAD TO EXIT THE FREEWAY TO CALL THEM BACK. THEY TOLD ME TO BRING IT BACK. I TURNED BACK AROUND AND PROC... Read more
Incident date: May 3, 2010
RECENTLY, I HAVE NOTICED SUDDEN SURGE OF ACCELERATION @ LOW SPEEDS...AND TODAY IT STOPPED ALL OF A SUDDEN WHILE DRIVING. IT HAPPENED TWICE TODAY AND THE STEERING WHEEL LOCKS ITSELF. THE FIRST TIME IT STARTED IMMEDIATELY AFTER COMING TO A HALT BUT THE SECOND TIME IT STOPPED IN THE MIDDLE OF THE ROAD. TRIED RESTARTING... MULTIPLE ATTEMPTS, NO LUCK. TRIED AGAIN, GAVE A 5 MIN BREAK AND THEN IT STARTED... Read more
Incident date: May 3, 2010
RECENTLY, I HAVE NOTICED SUDDEN SURGE OF ACCELERATION @ LOW SPEEDS...AND TODAY IT STOPPED ALL OF A SUDDEN WHILE DRIVING. IT HAPPENED TWICE TODAY AND THE STEERING WHEEL LOCKS ITSELF. THE FIRST TIME IT STARTED IMMEDIATELY AFTER COMING TO A HALT BUT THE SECOND TIME IT STOPPED IN THE MIDDLE OF THE ROAD. TRIED RESTARTING... MULTIPLE ATTEMPTS, NO LUCK. TRIED AGAIN, GAVE A 5 MIN BREAK AND THEN IT STARTED... Read more
Incident date: Apr 5, 2010
FUEL GAUGE SEEMS TO DRASTICALLY DROP WHEN CAR IS TURNED OFF AND THEN TURNED BACK ON AGAIN. AFTER A COUPLE OF DAYS CAR WILL READ FUEL EMPTY WHEN IT STILL HAS ABOUT A QUARTER OF A TANK OF GAS. WHEN REFILLING CAR WITH FUEL, CAR WILL ONLY TAKE ABOUT 15 GALLONS OF GAS AND THEN REGISTER FULL AGAIN. THIS CAR HAS A 20 GALLON TANK. *TR
Incident date: Apr 30, 2010
I OWN A 2006 INFINITI M35 X (44,000 MILES) THAT IS EXHIBITING VERY ALARMING STEERING CHARACTERISTICS. AT HIGHWAY SPEEDS, BRAKING TO A STOP, OR RIDING OVER UNEVEN ROADS THE STEERING WILL PULL VERY HARD TO THE LEFT OR RIGHT (INCONSISTENTLY) TO THE POINT WHERE I MUST ACTIVELY AND CONSTANTLY WORK TO KEEP IT CENTERED (TIRE PRESSURE IS AT SPEC). I HAVE BEEN TO THE DEALERABOUT THE ISSUE BUT THE SAY THAT... Read more
Incident date: Apr 22, 2010
THERE IS AN APPARENT KNOWN DEFECT IN THE 2003 INFINITI G35 MODELS. THE RADIO AND CLIMATE CONTROL WILL APPARENTLY LOSE ALL INDICATORS, AS IF THERE IS NO POWER, BUT WILL CONTINUE TO FUNCTION, STAYING FROZEN ON AT THEIR LAST SETTINGS. THE RADIO VOLUME OR CHANNELS CANNOT BE CHANGED AND THE AIR CONDITIONING/HEATER,ETC. ARE STUCK ON THEIR LAST SETTINGS AND CANNOT BE CHANGED WITHOUT TURNING THE CAR OFF. ... Read more
Incident date: Apr 22, 2010
THERE IS AN APPARENT KNOWN DEFECT IN THE 2003 INFINITI G35 MODELS. THE RADIO AND CLIMATE CONTROL WILL APPARENTLY LOSE ALL INDICATORS, AS IF THERE IS NO POWER, BUT WILL CONTINUE TO FUNCTION, STAYING FROZEN ON AT THEIR LAST SETTINGS. THE RADIO VOLUME OR CHANNELS CANNOT BE CHANGED AND THE AIR CONDITIONING/HEATER,ETC. ARE STUCK ON THEIR LAST SETTINGS AND CANNOT BE CHANGED WITHOUT TURNING THE CAR OFF. ... Read more
Incident date: Apr 22, 2010
THERE IS AN APPARENT KNOWN DEFECT IN THE 2003 INFINITI G35 MODELS. THE RADIO AND CLIMATE CONTROL WILL APPARENTLY LOSE ALL INDICATORS, AS IF THERE IS NO POWER, BUT WILL CONTINUE TO FUNCTION, STAYING FROZEN ON AT THEIR LAST SETTINGS. THE RADIO VOLUME OR CHANNELS CANNOT BE CHANGED AND THE AIR CONDITIONING/HEATER,ETC. ARE STUCK ON THEIR LAST SETTINGS AND CANNOT BE CHANGED WITHOUT TURNING THE CAR OFF. ... Read more
Incident date: Apr 27, 2010
WHILE OPERATING MY VEHICLE IN A NORMAL SETTINGS MY ENGINE ALL OF A SUDDEN JUST STOPPED OPERATING WHILE DRIVING ON A 35 MPH ROAD WITHOUT ANY WARNING. I PULLED OVER THE SIDE OF THE ROAD AND WAS ABLE TO RESTART THE VEHICLE AGAIN. FORTUNATELY THERE WERE NO OTHER VEHICLE BEHIND ME OR IN FRONT OF ME THAT WOULD HAVE CAUSED A BAD ACCIDENT. I IMMEDIATELY TOOK IT TO THE DEALER AND WAS TOLD IT WAS DUE TO... Read more
Incident date: Mar 1, 2010
THE MANUAL TRANSMISSION IN MY 2009 INFINITI G37S STARTED GRINDING GEARS NEARLY EVERY TIME THE TRANSMISSION WAS PLACED IN 6TH GEAR. THIS RESULTED IN LONGER THAN NECESSARY GEAR CHANGES AT HIGH SPEEDS AND PROLONGED TIME WITH ONLY ONE HAND ON THE STEERING WHEEL. THE CAR WAS NEVER DRIVEN EXCESSIVELY ROUGH. THIS PROBLEM STARTED AT ~6000 MILES ON THE ODOMETER. AT ~8500 MILES, I TOOK THE CAR IN FOR RE... Read more
Incident date: Apr 5, 2010
TL* THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED THERE WAS A SLIGHT SHIMMY AND AN UNUSUAL KNOCKING SOUND COMING FROM THE FRONT OF THE VEHICLE. IN ADDITION, THERE WAS A SLIGHT LOSS OF CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FRONT LOWER CONTROL ARM WAS REPLACED. THE MANUFACTURE ADVISED THERE WAS A RECALL ON HIS YEAR, MAKE AND MODEL PERTAINING TO... Read more
Incident date: Mar 10, 2010
TL* THE CONTACT OWNS A 2004 INFINITI M45. THE CONTACT STATED THE SIDE CURTAIN AIRBAG REMAINED ILLUMINATED ON THE WARNING PANEL. THE DEALER CONFIRMED THE AIR BAGS WERE DEFECTIVE AND WOULD NEED TO BE REPLACED AT THE EXPENSE OF THE OWNER. THE MANUFACTURER WAS CONTACTED AND ADVISED THEY WOULD INFORM THE CONTACT AT A LATER DATE IF THEY WERE ABLE TO ASSIST WITH REPAIRS. THE FAILURE AND THE CURRENT MILE... Read more
Incident date: Apr 21, 2010
1 WEEK AGO I'VE NOTICED A SUDDEN DEGRADE IN PERFORMANCE. THE CAR IS PROVIDING 1/2 AS MUCH POWER AS USUAL, BUT NO WARNING LIGHTS OR GAUGES REVEALED ANYTHING. INSPECTED OBVIOUS THINGS LIKE FUEL, OIL LEVEL AND PURITY. 2 DAYS AGO *VEHICLE FOR THE FIRST TIME SUDDENLY STALLED WHILE DRIVING, AND WAS HARD TO START AGAIN. IT TOOK ALMOST 1 MINUTE TO RESTART. CHECK ENGINE LIGHT ACTIVATED. CAR CONTIN... Read more
Incident date: Apr 21, 2010
I HAVE INFINITI QX56 2005, I HAD BRAKE SYSTEM COMPLAINT COUPLE OF TIMES(BACK 2006~2007)SINCE, DEALER TAKE CARE MY CAR_ I DIDN'T HAVE ANY TECHNICAL ISSUE UNTIL THIS MONTH, BUT, APRIL ON THIS MONTH I HAVE 3 TIME EXPERIENCE MY BRAKE WAS NOT WORKING I ALMOST KILL MY 2 KIDS AND WIFE._JUST REMIND ME BACK IN 2006_ I HAD SAME PROBLEM. ALL I CAN DO TURN OFF THE ENGINE AND RESTART_THEN IT GO BACK TO NORMAL.... Read more
Incident date: Apr 16, 2010
TL*THE CONTACT OWNS A 2008 INFINITI QX56. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH THE VEHICLE STALLED WITHOUT WARNING. THE FUEL GAUGE INDICATED THAT THERE WAS A HALF GALLON OF GASOLINE IN THE FUEL TANK. THE VEHICLE WOULD NOT RESTART, AND IT WAS TOWED TO AN AUTHORIZED DEALER. THE TECHNICIAN STATED THAT THERE WAS A RECALL REGARDING THE FUEL SYSTEM; NHTSA CAMPAIGN ID NUMBER 10V074000 (FUEL... Read more
Incident date: Mar 11, 2008
INFINITY FX35 WITH UNRELIABLE POWER DOOR LOCKS MAINLY IN WARM WEATHER. THIS SEEMS TO BE A WIDE SPREAD PROBLEM AND IS A SAFETY CONCERN. *TR
Incident date: Apr 13, 2010
WE RECEIVE A LETTER FROM INFINITI COMPANY BECAUSE I'M THE OWNER OF A INFINITY QX56, YEAR 2006 NOTIFYING ME THAT THE FUEL GAUGE IN SOME OF THE VEHICLE MAY BE INACCURATE DUE TO A MALFUNCTION IN THE FUEL LEVEL SENDING UNIT, THAT CAUSE THE INSTRUMENT PANEL FUEL GAUGE TO INACCURATELY DISPLAY THAT THE VEHICLE STILL HAS SOME FUEL, TYPICALLY ABOUT ONE QUARTER TANK, WHEN THE FUEL TANK IS EMPTY AND THAT IF ... Read more
Incident date: Feb 12, 2010
TL* THE CONTACT OWNS A 2008 INFINITI QX56. WHILE ATTEMPTING TO MAKE A LEFT TURN AT SPEEDS OF 7 MPH, A VEHICLE CRASHED INTO THE REAR PASSENGER SIDE WHEEL OF HIS VEHICLE. HE DEPRESSED THE BRAKE PEDAL BUT THE BRAKES WOULD NOT ENGAGE. THE CONTACT SUSTAINED A MINOR INJURY TO HIS WRIST. A POLICE REPORT WAS FILED. A LOCAL MECHANIC REPAIRED THE WHEEL, AXLE, FRAME AND PASSENGER SIDE DOOR. THE AIR BAGS DID ... Read more
Crash
1 injured
Incident date: Mar 1, 2009
TL*THE CONTACT OWNS A 2003 INFINITY M45. ON MARCH 1, 2009, WHILE THE CONTACT WAS DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY STALLED AND HE HAD TO PULL OVER TO AVOID A CRASH. WHEN HE CHECKED THE FUEL GAUGE, IT INDICATED THAT THE VEHICLE WAS FULL WITH FUEL BUT THE VEHICLE WAS OUT OF GAS. THE FUEL GAUGE WOULD ALSO SHOW A FULL TANK OF GAS WHEN THE TANK WAS EMPTY. THE CONTACT PLANNED TO TAK... Read more
Incident date: Jun 10, 2009
RADIO AND HEATER NOT WORKING. *TR
Incident date: Apr 12, 2010
THERE IS A PULSING FEEL IN THE BRAKES. HAVE CHECKED ONLINE AND REALIZED THAT IT SEEMS TO BE A COMMON ENOUGH COMPLAINT BY OTHER OWNERS. ON HARD STOPS THE PUSH BACK BY THE PEDAL IS HARD ENOUGH THAT THE BRAKES LOCKUP INTERMITTENTLY. THIS IS DIFFERENT FROM THE PULSING FEEL OF THE ANTI-LOCK SYSTEM. IT FEELS AS THOUGH THE ROTORS ARE WARPED. IT IS FELT IN THE STEERING WHEEL ALSO, AND INCREASINGLY IN THE ... Read more
Incident date: Apr 8, 2010
VEHICLE PULLS AND JUMPS ALL OVER THE PLACE, THIS IS SO PRONOUNCED THAT THE VEHICLE IS UNSAFE TO DRIVE ON MOST ROADS. I HAVE TAKEN THE VEHICLE TO THE DEALER 3 SEPARATE TIMES FOR THIS ISSUE, ON EACH OCCASION THEY HAVE PERFORMED AN ALIGNMENT BUT IT DOES NOT SOLVE THE PROBLEM. ON THE FOURTH VISIT TO THE DEALER AN INFINITI REPRESENTATIVE LOOKED AT THE VEHICLE AND DECLARED THAT THERE IS NOTHING WRONG WI... Read more
Incident date: Apr 8, 2010
VEHICLE PULLS AND JUMPS ALL OVER THE PLACE, THIS IS SO PRONOUNCED THAT THE VEHICLE IS UNSAFE TO DRIVE ON MOST ROADS. I HAVE TAKEN THE VEHICLE TO THE DEALER 3 SEPARATE TIMES FOR THIS ISSUE, ON EACH OCCASION THEY HAVE PERFORMED AN ALIGNMENT BUT IT DOES NOT SOLVE THE PROBLEM. ON THE FOURTH VISIT TO THE DEALER AN INFINITI REPRESENTATIVE LOOKED AT THE VEHICLE AND DECLARED THAT THERE IS NOTHING WRONG WI... Read more
Incident date: Apr 1, 2010
WHEN MAKING RIGHT TURNS THE STEERING VIBRATES AND LOUD NOISE. THE ISSUE IS THE STEERING RACK ON AWD MODELS. INFINITI CANADA DID NOT WANT TO REPLACE IT SINCE MY VEHICLE IS OUT OF WARRANTY BY 5000KM. I HAVE A BIG CONCERN THAT AT SOME POINT THE STEERING RACK MIGHT FAIL AND LEAD TO A CRASH. THIS ISSUE SHOULD DEFINITELY BE COVERED BY INFINITI. THERE ARE NUMEROUS REPORTS OF THIS PROBLEM, AND INFINITI EV... Read more
Incident date: Apr 2, 2010
INCORRECT GAS LEVEL ON 2004 INFINITI M45. COMMON PROBLEM WITH MANY M45'S IN 2003 AND 2004. GAUGE CLUSTER NEEDS TO BE REPLACED. *TR
Incident date: Jan 15, 2010
WHEN EMERGENCY BRAKING, MY VEHICLE'S ABS SYSTEM DIPS HARD AND PULLS HEAVILY TO THE FRONT RIGHT OF THE VEHICLE, CAUSING A HARSH RIGHT SIDE PULL TO THE STEERING WHEEL. HAS OCCURRED AT SPEEDS BETWEEN 60-65 MPH AND 30-35 MPH, DRY AND WET ROADS, HIGHWAY AND SURFACE STREETS. TIRES WERE NEARLY NEW AND PROPERLY INFLATED DURING ONE OCCURRENCE. HAVE REPORTED TO THE DEALERSHIP MULTIPLE TIMES BUT REFUSE TO... Read more
Incident date: Mar 21, 2010
THERE SEEMS TO BE A GAS GAUGE ISSUES WITH MY2003 INFINITI M45. I WAS ON THE HIGHWAY AT ABOUT 65 MILES PER HOUR WHEN THE CAR ENGINE STOPPED AND THAT CAR BECAME NON RESPONSIVE. I WAS BARELY ABLE TO PULL OVER TO THE FAR RIGHT HAND LANE WITHOUT THE CAR'S POWER STEERING. THE GAS GAUGE READ FULL BUT THE TANK WAS ACTUALLY EMPTY. I WAS LUCKY TO HAVE AVOIDED A COLLISION. AFTER READING SEVERAL POSTS I HAV... Read more
Incident date: Jul 15, 2007
DOORS WILL NOT LOCK OR UNLOCK ALONG WITH GASDOOR LOCK. DEALERSHIP SAYS ITS AN ACTUATOR PROBLEM, THEY ALL NEED TO BE REPLACED AT A COST OF NEARLY $500 PER LOCK TIMES 6 LOCKS. (4 DOORS, REAR HATCH AND GASDOOR) SAFETY ISSUE AS SOMETIMES I CANNOT GET OUT OF THE DRIVER SIDE DOOR. *TR
Incident date: Mar 21, 2008
I PURCHASED MY M45 FROM USED CAR DEALER AND WHILE DRIVING HOME THE CAR STALLED DURING CHICAGO RUSH HOUR TRAFFIC. THE WRECKER TOWED ME BACK TO DEALERSHIP WHO ASKED IF I RAN OUT OF GAS - I THOUGHT NOT POSSIBLE SINCE THE FUEL GAUGE READ 3/8. THE DEALERSHIP FILLED THE GAS TANK AND CAR STARTED UP. I WAS STRANDED A SECOND TIME IN RUSH HOUR TRAFFIC IN RESIDENTIAL AREA AND THIS TIME MY TANK READ 7/8. CH... Read more
Incident date: Mar 21, 2008
I PURCHASED MY M45 FROM USED CAR DEALER AND WHILE DRIVING HOME THE CAR STALLED DURING CHICAGO RUSH HOUR TRAFFIC. THE WRECKER TOWED ME BACK TO DEALERSHIP WHO ASKED IF I RAN OUT OF GAS - I THOUGHT NOT POSSIBLE SINCE THE FUEL GAUGE READ 3/8. THE DEALERSHIP FILLED THE GAS TANK AND CAR STARTED UP. I WAS STRANDED A SECOND TIME IN RUSH HOUR TRAFFIC IN RESIDENTIAL AREA AND THIS TIME MY TANK READ 7/8. CH... Read more