Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Sep 5, 2010
RECENTLY I HAVE BEEN NOTICING MY 3RD BRAKE LIGHT WORKS WHEN IT WANTS TO. IF I HAD TO SAY IT PROBABLY WORKS 4 OUT OF 10 TIMES YOU HIT THE BRAKE PEDAL. THIS IS AN EXTREMELY VERY IMPORTANT ISSUE. STATE OF PENNSYLVANIA IT IS MANDATORY TO HAVE 3 BRAKE LIGHTS. RIGHT NOW, I HAVE 2 WORKING ONES AND 1 THAT IS UNDECIDED WHEN IT WANTS TO WORK. I DO NOT HAVE THE VIN HANDY RIGHT NOW, AS I AM AT WORK. *TR
Incident date: Oct 9, 2010
PER G35 SEDAN RECALL MY '...AUDIO AND TEMPERATURE CONTROLS MAY, ON OCCASION, NOT OPERATE AS EXPECTED....". MY EQUIPMENT FAILED MULTIPLE TIMES. THERE IS A VOLUNTARY RECALL FOR THIS PROBLEM ON THE G35 SEDAN BUT NOT THE G35 COUPE. THE MFG'R. STATES THAT COUPE IS NOT COVERED EVEN THOUGH I HAVE THE SAME PROBLEM. MY G35 HAS/HAD THE IDENTICAL PROBLEM AND THEY REPLACED MY CIRCUIT BOARD AT A COST OF $6... Read more
Incident date: Oct 9, 2010
PER G35 SEDAN RECALL MY '...AUDIO AND TEMPERATURE CONTROLS MAY, ON OCCASION, NOT OPERATE AS EXPECTED....". MY EQUIPMENT FAILED MULTIPLE TIMES. THERE IS A VOLUNTARY RECALL FOR THIS PROBLEM ON THE G35 SEDAN BUT NOT THE G35 COUPE. THE MFG'R. STATES THAT COUPE IS NOT COVERED EVEN THOUGH I HAVE THE SAME PROBLEM. MY G35 HAS/HAD THE IDENTICAL PROBLEM AND THEY REPLACED MY CIRCUIT BOARD AT A COST OF $6... Read more
Incident date: Oct 15, 2010
REAR MIDDLE TAIL LIGHT ON MY 2003 INFINITI G35 SEDAN GOES OUT. OR STAYS OUT FOR QUITE A WHILE. VERY DANGEROUS AS I DO NOT KNOW WHEN IT WORKS OR NOT. *TR
Incident date: Jun 28, 2010
THIRD BRAKE LIGHT INSIDE OF CAR STOPS WORKING PREMATURELY. NO WING ON MY CAR. JUST INTERIOR THIRD BRAKE LIGHT. IT IS LED SO IT SHOULD LAST FOR DECADES. IT MAKES IT HARD FOR OTHER PEOPLE TO SEE WHEN I PRESS THE BRAKES ON MY CAR. I BOUGHT AN ORIGINAL FACTORY REPLACEMENT PART FOR ABOUT $200. OLD PART IS AVAILABLE. *TR
Incident date: Aug 19, 2009
CENTER BRAKE LIGHT FAILING PREMATURELY. *TR
Incident date: Oct 13, 2010
2004 G35 SEDAN REAR THIRD BRAKE LIGHT FAILURE. *TR
Incident date: Oct 20, 2008
TL*THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE FUEL GAUGE WOULD REGISTER EITHER A FULL OR EMPTY READING. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FUEL SENDING UNIT NEEDED TO BE REPLACED; THE MECHANIC STATED THAT THE FAILURE WOULD CONTINUE TO OCCUR WHETHER IT WAS REPAIRED OR NOT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMAT... Read more
Incident date: Jul 15, 2010
I HAVE A 2010 INFINITI FX35 IT HAS A NEW FEATURE REV IDLING; IT IS SUPPOSE TO KEEP THE RPMS CONSISTENT AS THE ENGINE SLOWS; MY CAR HAS VERY DISTINCT POWER SURGES IT WILL RACE UP TO AN ADDITIONAL 1000 RPMS AS THE CAR STARTS TO COME TO A HALT; INFINITI HAS MADE 5 ATTEMPTS ON THIS CAR AND HAS REFUSED ME SERVICE AND I HAVE BEEN TOLD THROUGH THEIR CUSTOMER SERVICE (NATIONAL NOT DEALER LEVEL) THAT I AM... Read more
Incident date: Jul 15, 2010
I HAVE A 2010 INFINITI FX35 IT HAS A NEW FEATURE REV IDLING; IT IS SUPPOSE TO KEEP THE RPMS CONSISTENT AS THE ENGINE SLOWS; MY CAR HAS VERY DISTINCT POWER SURGES IT WILL RACE UP TO AN ADDITIONAL 1000 RPMS AS THE CAR STARTS TO COME TO A HALT; INFINITI HAS MADE 5 ATTEMPTS ON THIS CAR AND HAS REFUSED ME SERVICE AND I HAVE BEEN TOLD THROUGH THEIR CUSTOMER SERVICE (NATIONAL NOT DEALER LEVEL) THAT I AM... Read more
Incident date: Feb 1, 2009
03-06 INFINITI G35 SEDANS HAVE ISSUES REGARDING THE REAR, CENTER HIGH-MOUNT BRAKE LIGHT. THE UNITS ARE PRONE TO PREMATURE LED FAILURE, AS WELL AS THE ENTIRE UNIT NOT WORKING AT ALL, OR WORKING ONLY INFREQUENTLY DUE TO SOME SORT OF WIRING OR CIRCUIT BOARD ISSUE. NOT ONLY DOES THIS ISSUE EXIST ON MY OWN CAR (2003 G35 SEDAN) BUT I HAVE WITNESSED THE SAME PROBLEM ON SEVERAL OTHER G35 SEDANS. ... Read more
Incident date: Apr 2, 2010
I HAVE INFINITI G35 AND HAVE HAD THE SAME CONTROL PROBLEMS WITH THE RADIO/AC/DEFROST /FAN CONTROLS. I KNOW THERE WAS A RECALL IN 2003 THAT WAS NOT MANDATORY BUT STATED DEALERSHIPS SHOULD REPLACE THESE CIRCUIT BOARD UNITS AS A SAFETY CONCERN AND FOR THE SAFETY OF THEIR CUSTOMERS. THE DEALER SHIP..INSKIP- WARWICK RI - CLAIMS MY CAR DOES NOT MEET THE PROBLEM AND IT IS MY RADIO THAT NEEDS REPLACING FO... Read more
Incident date: Oct 1, 2010
THIRD BRAKE LIGHT ON MY 2004 INFINITI SEDAN INTERMITTENTLY WORKS. USUALLY JUST ONE LED IS OUT. NUMEROUS PROBLEMS ON DIFFERENT FORUMS SUGGEST PROBLEM WITH THIS YEAR CAR. *TR
Incident date: May 20, 2010
THIRD BRAKE LIGHT FAILURE IN A 2004 INFINITI G35X, WHICH SEEMS TO BE A COMMON PROBLEM WITH OTHER G35 OWNERS AS WELL. *TR
Incident date: Jul 1, 2010
REAR THIRD BRAKE LIGHT WORKS INTERMITTENTLY. *TR
Incident date: Oct 17, 2010
THERE IS A KNOWN ISSUE WITH THE REAR WINDOW BRAKE LIGHT OF THE INFINITI G35. IN 90% OF 2003-2004 CARS, THIS ISSUE IS KNOWN TO OCCUR. A NON-FUNCTIONING BRAKE LIGHT IS A SERIOUS SAFETY ISSUE. INFINITI HAS YET TO ISSUE A RECALL. LATER MODEL YEARS DO NOT SUFFER AS MUCH FROM THIS ISSUE. TO MAKE THINGS WORSE, THIS IS NOT A SIMPLE BULB REPLACEMENT. THE G35 HAS A FANCY AND EXPENSIVE LED SYSTEM. A S... Read more
Incident date: Oct 17, 2010
THERE IS A KNOWN ISSUE WITH THE REAR WINDOW BRAKE LIGHT OF THE INFINITI G35. IN 90% OF 2003-2004 CARS, THIS ISSUE IS KNOWN TO OCCUR. A NON-FUNCTIONING BRAKE LIGHT IS A SERIOUS SAFETY ISSUE. INFINITI HAS YET TO ISSUE A RECALL. LATER MODEL YEARS DO NOT SUFFER AS MUCH FROM THIS ISSUE. TO MAKE THINGS WORSE, THIS IS NOT A SIMPLE BULB REPLACEMENT. THE G35 HAS A FANCY AND EXPENSIVE LED SYSTEM. A S... Read more
Incident date: Jul 11, 2010
1. ONE DAY JUST STOPS WORKING, OR INTERMITTENTLY FUNCTIONING. 2. 3RD BRAKE LIGHT, IT ETHER CAN BE TOTALLY DEAD OR INTERMITTENTLY GO OUT. 3. REPLACEMENT OF TOTALLY NEW LED STRIP , REPLACING IT WITH OEM WILL CAUSE THE PROBLEM TO OCCUR WITH TIME. DUE TO FAULTY ELECTRONICS WHICH PREMATURELY FAIL IF YOU LOOK AT ANY 03/04 MODEL G35 THEIR 3RD BRAKE LIGHT IS MOST LIKELY OUT. 05/06 ARE ALSO EXPER... Read more
Incident date: Jun 5, 2010
1. BRAKING 2. THIRD BRAKE LIGHT LEDS GO OUT, OR WORK INTERMITTENTLY AND WITH LOW MILES ON THE CAR (SUB-60K) 3. NEED TO REPLACE THE ENTIRE LED HOUSING. *TR
Incident date: Jun 1, 2010
LED CENTER HIGH MOUNT STOP LIGHT FAILS PREMATURELY. COMMON ISSUE ON 03-06 G35 SEDANS. FAILURE IS RELATED TO THE LIGHT ITSELF DUE TO EITHER DEFECTIVE LEDS OR RESISTORS IN THE LIGHT. COMMON COMPLAINT ON INTERNET FORUMS AND COMMONLY SEEN ON ROAD. EXPENSIVE TO REPAIR AND REQUIRED FOR INSPECTION AND SAFETY WHICH IS WHY IT'S A FREQUENTLY COMPLAINED ABOUT ISSUE. MY OWN VEHICLE IS EXPERIENCING A F... Read more
Incident date: Oct 15, 2010
ELECTRICAL CONTROL PANEL: HEAT/ DEFROST/ RADIO AND CD/TAPE. INTERMITTENT OPERATION WAS REPORTED TO INFINITI DEALER IN 2008. AT THE PRESENT TIME (OCT. 2010), THE CONTROL PANEL IS TOTALLY INOPERABLE AS OF THE BEGINNING OF OCTOBER 2010. THERE IS NO WAY OF CONTROLLING THE AC/DEFROST/TEMPERATURE. THE AUDIO/ CLIMATE SYSTEM WAS INSPECTED AND CONFIRMED THAT THE CIRCUITRY HAS INTERNAL FAILURE. THIS HAS PO... Read more
Incident date: Oct 15, 2010
ELECTRICAL CONTROL PANEL: HEAT/ DEFROST/ RADIO AND CD/TAPE. INTERMITTENT OPERATION WAS REPORTED TO INFINITI DEALER IN 2008. AT THE PRESENT TIME (OCT. 2010), THE CONTROL PANEL IS TOTALLY INOPERABLE AS OF THE BEGINNING OF OCTOBER 2010. THERE IS NO WAY OF CONTROLLING THE AC/DEFROST/TEMPERATURE. THE AUDIO/ CLIMATE SYSTEM WAS INSPECTED AND CONFIRMED THAT THE CIRCUITRY HAS INTERNAL FAILURE. THIS HAS PO... Read more
Incident date: Oct 15, 2010
ELECTRICAL CONTROL PANEL: HEAT/ DEFROST/ RADIO AND CD/TAPE. INTERMITTENT OPERATION WAS REPORTED TO INFINITI DEALER IN 2008. AT THE PRESENT TIME (OCT. 2010), THE CONTROL PANEL IS TOTALLY INOPERABLE AS OF THE BEGINNING OF OCTOBER 2010. THERE IS NO WAY OF CONTROLLING THE AC/DEFROST/TEMPERATURE. THE AUDIO/ CLIMATE SYSTEM WAS INSPECTED AND CONFIRMED THAT THE CIRCUITRY HAS INTERNAL FAILURE. THIS HAS PO... Read more
Incident date: Sep 20, 2010
I OWN A 2006 INFINITI M35 SPORT WITH 43,000 MILES THAT IS EXHIBITING ERRATIC AND VERY ALARMING STEERING CHARACTERISTICS. AT HIGHWAY SPEEDS, BRAKING TO A STOP, OR RIDING OVER UNEVEN ROADS THE STEERING WILL PULL VERY HARD TO THE LEFT OR RIGHT (INCONSISTENTLY) TO THE POINT WHERE I MUST ACTIVELY AND CONSTANTLY WORK TO KEEP IT CENTERED (TIRE PRESSURE IS AT SPEC AND ~2/3 TREAD DEPTH LEFT). I HAVE HE... Read more
Incident date: Aug 26, 2010
TECHNICAL SERVICE BULLETIN ITB09-037 FROM INFINITI STATES OVERHEATING OF THE BRAKES CAN CAUSE BRAKE JUDDER. THEY RECOMMEND INSTALLING A BRAKE BACKING PLATE, RESURFACING, OR REPLACING THE ROTORS. I TOOK MY CAR TO MY INIFINITI DEALER AND THE PLATE WAS INSTALLED. THE FRONT ROTORS WERE RESURFACED, BRAKE PADS REPLACED, AND I STILL HAD THE BRAKE JUDDER. I TOOK IT BACK AND THEY RESURFACED THE REAR ROT... Read more
Incident date: Oct 5, 2010
THERE IS A DEFECT IN THE 2003 INFINITI G35 COUPE MODELS. THE RADIO AND CLIMATE CONTROL LOOSES CONTROL AND ALL INDICATOR LIGHTS. THE DASH HAS NO FUNCTION AS IF THERE IS NO POWER, BUT DOES CONTINUE TO FUNCTION. THE "AUTO/AC" INDICATOR APPEARS ON THE CONSOLE LETTING YOU KNOW THAT THE CAR HAS TAKEN THE CONTROLS AWAY FROM YOU. THE A/C CLOSES THE VENTS TO ONLY CIRCULATE COLD AIR ON IT'S LAST SETTING. ... Read more
Incident date: Oct 13, 2010
TRAVELING AT 1 MPH, MY 2011 INFINITI QX56 BUMPED ANOTHER VEHICLE. THERE WAS NO DAMAGE TO EITHER VEHICLE, BUT MY DRIVER AIRBAG DEPLOYED. INFINITI IS REFUSING TO LOOK AT THE VEHICLE UNLESS MY INSURANCE COMPANY ASKS THEM TO. I FEEL THIS LOW SPEED DEPLOYMENT IS FROM A DEFECT IN THIS WEEK OLD VEHICLE, BUT CANNOT GET HELP. I AM CONCERNED INFINITI IS ATTEMPTING TO IGNORE THE PROBLEM AND BRUSH IT UNDER... Read more
Incident date: Mar 13, 2010
1 QUART OF OIL PER 1000 MILES.. UNSAFE TO DRIVE CAR NORMALLY IN FEAR OF MOTOR MALFUNCTION MAJOR DAMAGE AND LOSS OF VALUE. *TR
Incident date: Aug 3, 2010
TL*THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHEN FILLING THE FUEL TANK, THE FUEL GAUGE WOULD INDICATE THE TANK WAS FULL WHEN IT WOULD IT WAS NOT. THE CONTACT WAS INFORMED BY THE DEALER THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 10V074000 (FUEL SYSTEM, OTHER: STORAGE: FUEL GAUGE SYSTEM) AND THE FUEL SENDING UNIT WOULD HAVE TO BE REPLACED AT HER EXPENSE. THE CONTACT CALLED THE... Read more
Incident date: Jun 13, 2010
2010 INFINITI M35X. CONSUMER WRITES REGARDING DEFECTIVE TIRES *TGW THE CONSUMER STATED HE DISCOVERED A LEAK IN THE SIDEWALL ON ONE OF THE FRONT TIRES. THE DEFECT CONSISTED OF A BREAK ABOUT 3/4 OF AN INCH LONG. THE TIRE WOULD NOT HOLD AIR AND COULD NOT BE REPAIRED. THERE WAS NO NAIL OR OTHER OBJECT IN THE TIRE. THE CONSUMER THEN WENT TO THE DEALER TO COMPLAIN ABOUT THE DEFECTIVE TIRES. THE DEALER ... Read more
Incident date: Sep 17, 2010
TL*THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT THE REAR LIFT GATE DOOR NO LONGER STAYED OPEN. THE CONTACT WAS TOLD THAT SHE SHOULD HOLD THE DOOR OPEN INSTEAD OF ALLOWING IT TO STAY OPEN ON ITS OWN. THE DEALER STATED THAT THE SHOCKS ON THE REAR DOOR HAVE FAILED. THE FAILURE AND CURRENT MILEAGES WERE 34000.
Incident date: Sep 12, 2010
PULLING INTO PARKING STALL (BRAKES APPLIED / TRAVELING 5-10 MPH) THE CAR LURCHED FORWARD TWICE AND STUCK A PARKED FULL SIZE TRUCK. THE CAR BOUNCED BACKWARDS AND LURCHED FORWARD AGAIN AND STUCK THE TRUCK A SECOND TIME AND BOUNCED BACKWARDS AGAIN. THE ( OFF BUTTON) WAS ABLE TO BE PUSHED AT THAT TIME. THE BRAKE WAS FULLY APPLIED THE ENTIRE TIME. THIS HAS BEEN THE ONLY OCCURRENCE. INFINITY HAS NOT... Read more
Crash
Incident date: Sep 12, 2010
PULLING INTO PARKING STALL (BRAKES APPLIED / TRAVELING 5-10 MPH) THE CAR LURCHED FORWARD TWICE AND STUCK A PARKED FULL SIZE TRUCK. THE CAR BOUNCED BACKWARDS AND LURCHED FORWARD AGAIN AND STUCK THE TRUCK A SECOND TIME AND BOUNCED BACKWARDS AGAIN. THE ( OFF BUTTON) WAS ABLE TO BE PUSHED AT THAT TIME. THE BRAKE WAS FULLY APPLIED THE ENTIRE TIME. THIS HAS BEEN THE ONLY OCCURRENCE. INFINITY HAS NOT... Read more
Crash
Incident date: Oct 4, 2010
TL*THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE VEHICLE WOULD SUDDENLY SHUT OFF AND THE CHECK ENGINE LIGHT WOULD ILLUMINATE. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE IMMEDIATELY. AFTER ATTEMPTING TO START THE VEHICLE A FEW TIMES, SHE WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE CONTAC... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT:ELECTRICAL
Oct 4, 2010
Incident date: Feb 1, 2010
I WAS DRIVING MY 2008 INFINITI G35 THROUGH A HEAVY RAINSTORM AT 11:30 AM, GOING EAST ON GLADE RD., BOCA RATON, FL., IN THE MIDDLE LANE AT APPROXIMATELY 35 MPH, WHEN A CAR IN THE LEFT LANE OF THIS THREE LANE RD., CUT ME OFF. I HIT THE BRAKES HARD AND MY BRAKES COMPLETELY LOCKED UP, PUTTING ME INTO A SKID ONTO THE RIGHT SWALE AND MY CAR, SKIDDING VIOLENTLY, SMASHED INTO A TREE. ALTHOUGH THE CAR HIT ... Read more
Crash
1 injured
Incident date: Feb 1, 2010
I WAS DRIVING MY 2008 INFINITI G35 THROUGH A HEAVY RAINSTORM AT 11:30 AM, GOING EAST ON GLADE RD., BOCA RATON, FL., IN THE MIDDLE LANE AT APPROXIMATELY 35 MPH, WHEN A CAR IN THE LEFT LANE OF THIS THREE LANE RD., CUT ME OFF. I HIT THE BRAKES HARD AND MY BRAKES COMPLETELY LOCKED UP, PUTTING ME INTO A SKID ONTO THE RIGHT SWALE AND MY CAR, SKIDDING VIOLENTLY, SMASHED INTO A TREE. ALTHOUGH THE CAR HIT ... Read more
Crash
1 injured
Incident date: Feb 1, 2010
I WAS DRIVING MY 2008 INFINITI G35 THROUGH A HEAVY RAINSTORM AT 11:30 AM, GOING EAST ON GLADE RD., BOCA RATON, FL., IN THE MIDDLE LANE AT APPROXIMATELY 35 MPH, WHEN A CAR IN THE LEFT LANE OF THIS THREE LANE RD., CUT ME OFF. I HIT THE BRAKES HARD AND MY BRAKES COMPLETELY LOCKED UP, PUTTING ME INTO A SKID ONTO THE RIGHT SWALE AND MY CAR, SKIDDING VIOLENTLY, SMASHED INTO A TREE. ALTHOUGH THE CAR HIT ... Read more
Crash
1 injured
Incident date: Sep 21, 2010
2004 INFINITI Q45 LEMON THIS AUTOMOBILE HAS AN IN-SERVICE DATE OF 12-17-04, PURCHASED BY ME ON 02-08-08 AT 26,670 MILES WITH 10 MONTHS REMAINING ON THE TIME WARRANTY THAT'S EXPIRED. IT WAS RETURNED TO MAJOR INFINITI ON 09-29-10 WITH 42,171 MILES ^0,000 WARRANTY) AND AN INOPERATIVE DRIVER'S SEAT (NO REAR/FORWARD FUNCTION) FIXED IN AN UNSAFE POSITION FOR ME AND IMPOSSIBLE FOR MY WIFE -... Read more
Incident date: Sep 21, 2010
2004 INFINITI Q45 LEMON THIS AUTOMOBILE HAS AN IN-SERVICE DATE OF 12-17-04, PURCHASED BY ME ON 02-08-08 AT 26,670 MILES WITH 10 MONTHS REMAINING ON THE TIME WARRANTY THAT'S EXPIRED. IT WAS RETURNED TO MAJOR INFINITI ON 09-29-10 WITH 42,171 MILES ^0,000 WARRANTY) AND AN INOPERATIVE DRIVER'S SEAT (NO REAR/FORWARD FUNCTION) FIXED IN AN UNSAFE POSITION FOR ME AND IMPOSSIBLE FOR MY WIFE -... Read more
Incident date: Sep 21, 2010
2004 INFINITI Q45 LEMON THIS AUTOMOBILE HAS AN IN-SERVICE DATE OF 12-17-04, PURCHASED BY ME ON 02-08-08 AT 26,670 MILES WITH 10 MONTHS REMAINING ON THE TIME WARRANTY THAT'S EXPIRED. IT WAS RETURNED TO MAJOR INFINITI ON 09-29-10 WITH 42,171 MILES ^0,000 WARRANTY) AND AN INOPERATIVE DRIVER'S SEAT (NO REAR/FORWARD FUNCTION) FIXED IN AN UNSAFE POSITION FOR ME AND IMPOSSIBLE FOR MY WIFE -... Read more
Incident date: Sep 21, 2010
2004 INFINITI Q45 LEMON THIS AUTOMOBILE HAS AN IN-SERVICE DATE OF 12-17-04, PURCHASED BY ME ON 02-08-08 AT 26,670 MILES WITH 10 MONTHS REMAINING ON THE TIME WARRANTY THAT'S EXPIRED. IT WAS RETURNED TO MAJOR INFINITI ON 09-29-10 WITH 42,171 MILES ^0,000 WARRANTY) AND AN INOPERATIVE DRIVER'S SEAT (NO REAR/FORWARD FUNCTION) FIXED IN AN UNSAFE POSITION FOR ME AND IMPOSSIBLE FOR MY WIFE -... Read more
Incident date: Oct 1, 2010
TL* THE CONTACT OWNS A 2000 INFINITI QX4. THE CONTACT WAS DRIVING APPROXIMATELY 50-55 MPH OVER A ROAD BUMP WHEN THE VEHICLE EXHIBITED AN UNUSUAL HOLLOW NOISE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE A FRAME HAD ROTTED OUT NEAR THE STRUTS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER ADVISED THE CONTACT THAT THE STEERING SHAFT ASSEMBLY WOULD NEED REPLA... Read more
Incident date: May 15, 2010
2005 INFINITI G35 COUPE IN MAY OF 2010 AN AIR BAG LIGHT CAME ON IN MY CAR. DREYER REINBOLD INFINITI IN INDIANAPOLIS LOOKED AT IT, SAID THEY DIDN'T KNOW WHAT THE PROBLEM WAS AND NEEDED TO REPLACE THE WHOLE SYSTEM FOR $3000. MY CAR AT THAT TIME HAD AROUND 87,000 MILES ON IT AND I'M THE ORIGINAL OWNER. BOTH AIR BAGS ARE NOT WORKING EITHER. THEN IN JUNE THERE WAS A RECALL ON THE AIR BAGS ON M... Read more
Incident date: Dec 29, 2009
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. WHILE DRIVING 40 MPH, THE CONTACT ATTEMPTED TO TURN ON THE REAR DEFROSTER BUT IT WOULD NOT TURN ON. HE WAS ALSO UNABLE TO CHANGE ANY OF THE CLIMATE CONTROL OR RADIO SETTINGS. AFTER THREE DAYS, HE WAS ABLE TO CHANGE THE RADIO AND CLIMATE CONTROL SETTINGS. THE FAILURE CONTINUED INTERMITTENTLY AND THE CONTACT CALLED AN AUTHORIZED DEALER; HE WAS INFORMED ... Read more
Incident date: Sep 28, 2010
I HAVE A 2006 INFINITI M35 ALL WHEEL DRIVE WITH 49,000 MILES. THE VEHICLE WILL RANDOMLY WANDER AND PULL FROM LEFT TO RIGHT AT FREEWAY SPEEDS. DURING CASUAL DRIVING, THE VEHICLE WILL SOMETIMES PULL SO ABRUPTLY THAT IT CAUSES ME TO LEAVE THE LANE. I FEAR THAT ONE DAY THIS COULD LEAD TO AN ACCIDENT. THE PULLING OCCURS ON A DAILY BASIS. I HAVE NEW TIRES, NEW BRAKES, AND THE VEHICLE IS IN PROPER ORDER.... Read more
Incident date: Sep 28, 2010
I HAVE A 2006 INFINITI M35 ALL WHEEL DRIVE WITH 49,000 MILES. THE VEHICLE WILL RANDOMLY WANDER AND PULL FROM LEFT TO RIGHT AT FREEWAY SPEEDS. DURING CASUAL DRIVING, THE VEHICLE WILL SOMETIMES PULL SO ABRUPTLY THAT IT CAUSES ME TO LEAVE THE LANE. I FEAR THAT ONE DAY THIS COULD LEAD TO AN ACCIDENT. THE PULLING OCCURS ON A DAILY BASIS. I HAVE NEW TIRES, NEW BRAKES, AND THE VEHICLE IS IN PROPER ORDER.... Read more
Incident date: Sep 28, 2010
I HAVE A 2006 INFINITI M35 ALL WHEEL DRIVE WITH 49,000 MILES. THE VEHICLE WILL RANDOMLY WANDER AND PULL FROM LEFT TO RIGHT AT FREEWAY SPEEDS. DURING CASUAL DRIVING, THE VEHICLE WILL SOMETIMES PULL SO ABRUPTLY THAT IT CAUSES ME TO LEAVE THE LANE. I FEAR THAT ONE DAY THIS COULD LEAD TO AN ACCIDENT. THE PULLING OCCURS ON A DAILY BASIS. I HAVE NEW TIRES, NEW BRAKES, AND THE VEHICLE IS IN PROPER ORDER.... Read more
Incident date: Sep 25, 2010
I HAVE 2004 FX35WITH 52,000 MILES , MY DOOR ACTUATORS WENT BAD SO I'M UNABLE TO LOCK OR UNLOCK MY DOORS, AND IF IT LOCKS THEN I CANT GET OUT OF THE VEHICLE UNTIL I TRY ANOTHER DOOR OR SOMETHING , IT S A SAFETY ISSUE . NORTH AMERICA INFINITI DOESN'T WANT TO HELP WITH THIS ISSUE AT ALL... . *TR
Incident date: Sep 21, 2010
LOSS OF POWER STEERING UNDER NORMAL DRIVING CONDITIONS. I FIRST NOTICED THE BRAKE AND BATTERY LIGHT ON. WHEN I ATTEMPTED TO MAKE A LEFT TURN TO GET OFF OF A MAJOR ROAD, I REALIZED I NO LONGER HAD POWER STEERING. FORTUNATELY, I WAS NEAR A SHOPPING CENTER AND WAS ABLE TO DRIVE THE CAR OFF THE ROAD AND INTO THE PARKING LOT. HERE'S THE END RESULT. THE DEALER SERVICE CENTER SAID THE BELT TENSIONER SEIZ... Read more
Incident date: Sep 22, 2010
MY 2003 INFINITI M45 ENGINE STOPPED DURING OPERATION WHICH WAS VERY CONCERNING AT THE TIME DUE TO MY FINANCE AND CHILD BOTH IN THE CAR. THIS HAS BEEN THE SECOND TIME THAT THIS HAS HAPPENED TO MY VEHICLE. THIS ISSUE FIRST OCCURRED AFTER THE SERVICE ENGINE LIGHT CAME ON. I WAS TOLD BY THE MANUFACTURE DEALERSHIP THAT I WOULD HAVE TO REPLACE MY ENGINE TO CORRECT ISSUE. THAT WAS A VERY EXPENSIVE ... Read more