Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Aug 24, 2010
APPARENTLY ON 2009 INFINITI G37S, THERE IS A PROGRAMMING ERROR/DEFICIENCY IN THE ELECTRONIC ENGINE CONTROL MODULE (ECM) AFFECTING THE PROCESSING OF THE MASS FLOW RATE SENSOR THAT WILL CAUSE THE ENGINE TO UNEXPECTEDLY (AND WITHOUT A DASH WARNING INDICATOR) TO LOSE POWER. AT OCCURRENCE OF THE FAILURE, THE CAR WILL DECELERATE FROM HIGHWAY SPEED TO LESS THAN 35 MPH WITHIN A FEW SECONDS. FOLLOWING TH... Read more
Incident date: May 1, 2010
FUEL GAUGE ON INFINITY G35 COUPE (04) ALWAYS INCORRECT. PUMPING FUEL INTO THE CAR ALSO DIFFICULT AS IT USUALLY DOESN'T ALLOW A FULL FILL UP. *TR
Incident date: Jul 15, 2010
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE DRIVING APPROXIMATELY 60 MPH THE VEHICLE STALLED ON FREEWAY. HE STATED THE GAS GAUGE READ MORE THAN A QUARTER TANK. HE COASTED THE VEHICLE TO THE SIDE OF THE ROAD. HE ADDED 1 GALLON OF GAS AND THE VEHICLE STARTED OK. THE FAILURE HAPPEN AGAIN AND HE AGAIN RAN OUT OF GAS. HE STATED ON THE WAY TO THE DEALER THE VEHICLE STALLED AND HE HAD TO GET THE VE... Read more
Incident date: Aug 16, 2010
TL*THE CONTACT OWNS A 2004 INFINITI G35. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE EXPERIENCED A FRONT-END CRASH INTO A TREE AT 20 MPH AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS INJURED AS A RESULT. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS AVAILABLE. THE MANUFACTURER OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 100,850.
Crash
1 injured
Incident date: Aug 1, 2008
FRONT PASSENGER DOOR LOCK AND REAR DRIVER'S SIDE DOOR LOCK DO NOT CLOSE AND / OR OPEN WHEN EITHER DOOR LOCK SWITCH IN CAR IS PRESSED OR DOOR LOCK ON REMOTE IS PRESSED. AM TOLD IT CAN BE AN ACTUATOR. CALLED THE DEALER TO GET REPAIRED AND TOLD IT IS NOT A RECALL AND WANT TO CHARGE HUNDREDS OF DOLLARS, YET JUST FROM USING SEARCH ENGINE ONLINE THERE ARE HUNDREDS OF OTHER CUSTOMERS EXPERIENCING THE S... Read more
Incident date: Aug 13, 2010
I AM A 2004 INIFINITI FX35 OWNER. I HAD A RIGHT FRONT PASSENGER DOOR LOCK ACTUATOR BECOME INOPERABLE, SO HAD IT REPLACED ABOUT 3 YEARS AGO. AND RECENTLY, THE DRIVER'S SIDE DOOR LOCK ACTUATOR FAILED, REPLACED IT FOR A COST OF OVER $500. $303 FOR THE PART ALONE AND $216 FOR THE LABOR. I KNOW THE SAME PART COSTS ABOUT $35 AT AN INFINITI SERVICE IN OTHER COUNTRIES. I SEARCHED ON THE WEB TO SEE IF ANYO... Read more
Incident date: Aug 11, 2010
1. I WAS DRIVING MY 2009 INFINITI G37XS ON I-95 NEAR PHILADELPHIA. I WAS USING CRUISE CONTROL WITH SPEED SET AT NEAR 65MPH. I WAS LISTENING TO PANDORA INTERNET RADIO ON MY HTC EVO 4G ANDROID PHONE USING WIMAX (4G WIRELESS). THE HTC EVO WAS BEING CHARGED USING A CELLET PMOTQ9C CAR CHARGER FOR CELL PHONES. 2. OUT OF BLUE, ALL ELECTRICAL AND ELECTRONIC SYSTEM WENT BLACK. ALL DASHBOARD DISPLAY(... Read more
Incident date: Aug 21, 2010
2003 INFINITY M45 GAS GAUGE KEEPS SHOWING FAULTY READING TO THE EXTENT ENGINE CUTS OFF ON THE HIGHWAY AND CAR CAME TO ABRUPT STOP WHILE IN MOTION. CAR SHOWS FULL OR 1/2 TANK WHEN IT IS ACTUALLY EMPTY. *TR
Incident date: Nov 18, 2009
TL* THE CONTACT OWNS A 2005 INFINITI QX56. WHILE TRAVELING 15 MPH, THE VEHICLE WOULD NOT ACCELERATE OVER 15 MPH AND THE RPMS WOULD NOT RISE ABOVE 2000. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE THROTTLE BODY WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED YET THE FAILURE RECURRED. THE CONTACT STATED THAT THE THROTTLE BODY WAS REPLACED TWICE PRIOR TO ... Read more
Incident date: Aug 10, 2010
PASSENGER SIDE BOTTOM HEADER PLASTIC TANK FACING ENGINE SIDE OF RADIATOR CRACK AND LEAKS RADIATOR FLUID CAUSING EXTREME HIGH TEMPERATURE THAT CAN CAUSE LOSE OF ENGINE POWER OR ENGINE FAILURE. *TR
Incident date: Aug 2, 2010
LOST STEERING COMPLETELY. STEERING WHEEL WOULD ROTATE 360 DEGREES FREELY WITHOUT AFFECTING WHEELS. WHILE DRIVING DOWN ROAD AT APPROXIMATELY 40 MILES PER HOUR, BEGAN TO HAVE PLAY IN STEERING WHEEL. SLOWED DOWN WHILE PLAY WORSENED.. LOST STEERING AND STOPPED AT AN INTERSECTION. HAD NO STEERING WHATEVER; STEERING WHEEL WOULD FREE SPIN 360 DEGREES. VEHICLE TOWED TO DEALERSHIP. *TR.... UPDATED 08/... Read more
Incident date: Mar 14, 2009
DOOR LOCK / UNLOCK FAILURE FROM KEY FOB ON ALL DOORS AND REAR HATCH. *TR
Incident date: May 22, 2009
I HAVE A 2004 INFINITI G35 SEDAN. MY AUDIO FAILED AND A/C STUCK . . . THE SAME PROBLEM THEY VOLUNTARILY REPAIRED IN 2003. (SERVICE BULLETIN #03007A AND NHTSA ITEM #10001253) IT IS CAUSED BY A FAILURE OF THE AUDIO FINISHER CIRCUIT BOARD. BECAUSE OF THIS, I AM UNABLE TO TURN ON THE WINDOW DEFROSTER AND HAVE DIFFICULTY SEEING THROUGH THE WINDSHIELD WHEN THERE IS CONDENSATION DUE TO CERTAIN WEATHER CO... Read more
Incident date: May 22, 2009
I HAVE A 2004 INFINITI G35 SEDAN. MY AUDIO FAILED AND A/C STUCK . . . THE SAME PROBLEM THEY VOLUNTARILY REPAIRED IN 2003. (SERVICE BULLETIN #03007A AND NHTSA ITEM #10001253) IT IS CAUSED BY A FAILURE OF THE AUDIO FINISHER CIRCUIT BOARD. BECAUSE OF THIS, I AM UNABLE TO TURN ON THE WINDOW DEFROSTER AND HAVE DIFFICULTY SEEING THROUGH THE WINDSHIELD WHEN THERE IS CONDENSATION DUE TO CERTAIN WEATHER CO... Read more
Incident date: May 22, 2009
I HAVE A 2004 INFINITI G35 SEDAN. MY AUDIO FAILED AND A/C STUCK . . . THE SAME PROBLEM THEY VOLUNTARILY REPAIRED IN 2003. (SERVICE BULLETIN #03007A AND NHTSA ITEM #10001253) IT IS CAUSED BY A FAILURE OF THE AUDIO FINISHER CIRCUIT BOARD. BECAUSE OF THIS, I AM UNABLE TO TURN ON THE WINDOW DEFROSTER AND HAVE DIFFICULTY SEEING THROUGH THE WINDSHIELD WHEN THERE IS CONDENSATION DUE TO CERTAIN WEATHER CO... Read more
Incident date: Aug 10, 2010
I WAS DRIVING ON THE FREEWAY AND THE CAR STOPPED. I HAD THE CAR TOWED TO A MECHANIC AND HE INFORMED ME THAT THE CAM SHAFT SENSOR AND CRANK SHAFT SENSOR HAS GONE BAD. THERE WAS A NISSAN RECALL ASSOCIATED WITH THIS DEFECT AND THEY REFUSE TO REPAIR THE DEFECT. *TR
Incident date: Apr 15, 2010
THE HVAC CONTROLS ON MY G35 INTERMITTENTLY STOP WORKING MAKING IT IMPOSSIBLE TO OPERATE THE AIR OR DEFROSTER. THERE WAS A RECALL ASSOCIATED WITH THIS BUT INFINITI REFUSES TO REPAIR THE VEHICLE. *TR
Incident date: Apr 15, 2010
THE HVAC CONTROLS ON MY G35 INTERMITTENTLY STOP WORKING MAKING IT IMPOSSIBLE TO OPERATE THE AIR OR DEFROSTER. THERE WAS A RECALL ASSOCIATED WITH THIS BUT INFINITI REFUSES TO REPAIR THE VEHICLE. *TR
Incident date: Jan 1, 2003
MY WIFE SEEMS TO BE AFFECTED BY THE SAME PROBLEM ALL OTHER FX OWNERS ON HERE ARE AFFECTED BY. SHE CAN NOT GET INTO HER CAR WITHOUT THE USE OF HER KEY. IT IS TERRIBLE TO PAY THAT MUCH FOR A CAR AND HAVE TO STAND IN THE RAIN FUMBLING WITH YOUR KEYS. BOTH DRIVER SIDE DOORS ARE AFFECTED. I AM UNAWARE IF TEMPERATURE IS THE CAUSE LIKE SOME OTHERS FEEL. WE LIVE IN TEXAS WHERE IT IS ALWAYS OVER 85, SO I ... Read more
Incident date: Jul 2, 2010
TL*THE CONTACT OWNS A 2003 INFINITI M45. WHENEVER THE CONTACT ADDED FUEL TO THE GASOLINE TANK HE NOTICED THAT THE FUEL GAUGE WOULD DISPLAY THE INCORRECT AMOUNT OF GASOLINE. THE VEHICLE WAS NOT DIAGNOSED. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 72000.
Incident date: Mar 15, 2010
TL*THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT STATED WHILE DRIVING 5 MPH, SHE COULD NOT MOVE HER SEAT FORWARD ENOUGH TO REACH HER BRAKE PEDAL WHICH CAUSED HER TO CRASH INTO ANOTHER VEHICLE IN FRONT OF HER. THE CRASH WAS A MINOR INCIDENT. THERE WERE NO DAMAGES TO THE CONSUMERS VEHICLE, BUT THERE DAMAGES TO THE OTHER VEHICLE AND THERE WERE NO INJURIES.. THE DEALER WAS CONTACTED AND STATED THA... Read more
Crash
Incident date: Jun 10, 2009
THIS COMPLAINT RELATES TO A 2004 INFINITY M45. IN THE SUMMER OF 2009, I NOTICED THAT THE FUEL GAUGE WAS SHOWING NEARLY A FULL TANK OF GAS, BUT I THAT WAS INCORRECT BECAUSE I HAD NOT PUT ANY GASOLINE IN IT IN OVER 3 DAYS. THE NEXT DAY AS I WAS TRAVELING OVER A VERY BUSY BRIDGE IN TAMPA, FL, MY VEHICLE SPUTTERED TO A STOP. SINCE THAT TIME, THE FUEL GAUGE HAS NOT WORKED CORRECTLY. SHORTLY AFTER THA... Read more
Incident date: Jul 12, 2010
TL* THE CONTACT OWNS A 2010 INFINITY G37. THE CONTACT WAS BRAKING FROM 25 MPH WHEN THE VEHICLE ABNORMALLY BEGAN TO SKID FORWARD. THERE WAS ALSO AN UNUSUAL GRINDING AND VIBRATION NOISE WHEN APPLYING THE BRAKES. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND ADVISED THAT THE FAILURE WAS NORMAL. THE MANUFACTURER ADVISED THE CONTACT THEY WOULD SPEAK WITH THE DEALER FIRST BEFORE A DECISION WAS MADE... Read more
Incident date: Aug 4, 2010
WHEN ACCELERATING FROM A STOP OR AT SPEED, THE CAR HESITATES/STALLS THEN ACCELERATES RAPIDLY. THIS HAS HAPPENED 7 TIMES IN THE LAST FEW MONTHS. INFINITI COULD NOT DUPLICATE THE ISSUE 1 TIME AND SAID THERE IS NO PROBLEM. *TR
Incident date: Jun 30, 2010
TL* THE CONTACT OWNS A 2001 INFINITI QX4. THE CONTACT STATED FRONT DRIVER SIDE WHEEL WELL RUSTED AND SEPARATED FROM THE FRAME OF THE VEHICLE. THE SHOCK PUSHED UP FROM THE LEFT FRONT OF THE VEHICLE AND PUSHED AGAINST THE MASTER CYLINDER WHICH BROKE THE STEERING SHAFT, CAUSING HIM TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. THE MECHANIC ADVISED THAT THE FAILURE ... Read more
Incident date: Aug 1, 2010
BRAKE PROBLEMS OCCURRING EVERY 50-60 MILES WHILE DRIVING. HORRIBLE GRINDING NOISE ON THE BRAKES IS FIRST HEARD AND THEN THERE IS LOSS OF BRAKE CAPACITY. AS THIS HAPPENS, THE RED BRAKE LIGHT ILLUMINATES ON THE DASH PANEL. THE ONLY WAY TO REGAIN CONTROL OF THE BRAKES IS TO STEER THE CAR TO THE SIDE OF THE ROAD, TURN THE CAR OFF AND THEN ON. ONCE THE CAR RESTARTS, ONLY THEN CAN THE BREAKS FULLY WORK.... Read more
Incident date: Jul 12, 2007
TL*THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THEY HAVE HAD PROBLEMS WITH THE VEHICLE SINCE 2007. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE DEALER ALWAYS THOUGHT IT WAS AN ISSUE WITH THE STARTER, BUT NEVER RESOLVED THE PROBLEM. THE DEALER NOW STATED THAT IT WAS AN ISSUE WITH THE CAM SHAFT SENSOR WHICH IS UNDER RECALL, BUT HIS VEHICLE WAS NOT INCLUDED IN RECALL CAMPA... Read more
Incident date: Jul 29, 2010
TL*THE CONTACT OWNS 2003 INFINITI I35. WHILE DRIVING 40 MPH, THE CHECK ENGINE LIGHT FLASHED AND THE ENGINE STOP RUNNING IN THE MIDDLE OF TRAFFIC. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHO STATED THAT NHTSA 03V455000 RECALL WAS RELATED TO THE ENGINE. THE CONTACT CALLED THE MANUFACTURER REGARDING THE RECALL AND THE MANUFACTURER INFORMED THE CONTACT THAT DUE TO THE VIN NUMBER THE VEHICLE ... Read more
Incident date: Jul 15, 2010
MY 2006 INFINTII M35 FRONT DRIVERS SIDE DOOR IS LOCKED SHUT, CANT GET IT OPEN. INFINITI SAYS ITS AN ACTUATOR AND IT'LL COST ANYWHERE FROM 500 TO 600....FROM WHAT IM LEARNING, THIS IS A HUGE ISSUES THAT INFINITI MUST RECALL! *TR
Incident date: Jun 10, 2009
TL* THE CONTACT OWNS A 2006 INFINITI G-35 COUPE. THE CONTACT STATED THE EXTERIOR PANT WAS CHIPPING FROM THE HOOD NEAR THE HEADLIGHTS AND THE ROOF. THE MANUFACTURER ADVISED THAT THE FAILURE WAS ATTRIBUTED TO ENVIRONMENTAL FACTORS AND WOULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 31,114.
Incident date: Jul 21, 2010
I OWN A 2004 INFINITI G35 SEDAN W/ 6 SPEED MANUAL TRANSMISSION. THE DRIVER SEAT ROCKS BACK AND FORTH SEVERELY DURING ACCELERATION OR BRAKING UNDER NORMAL CONDITIONS. THE ROCKING CAUSES DIFFICULTIES WHEN ATTEMPTING TO SHIFT GEARS. THE CLUTCH AND GAS PEDALS CAN BE PRESSED INADVERTENTLY CAUSING ERRATIC DRIVING. I SPOKE WITH THE INFINTI CONSUMER AFFAIRS DEPARTMENT AND WAS TOLD MY COMPLAINT WOULD BE FI... Read more
Incident date: Jan 1, 1901
2008 INFINITI G35. CONSUMER EXPRESS DISCONTENT WITH BRAKE ISSUES ON HIS VEHICLE *TGW THE CONSUMER STATED THE VEHICLE NEEDED BRAKE PADS AND THE VEHICLE ONLY HAS 22,000 MILES. *JB
Incident date: Jul 20, 2010
MY INFINITI 2001 I30 SLIPS WHEN SHIFTING FROM FIRST TO SECOND. THIS HAPPENS WHEN THE TRANSMISSION GETS A COUPLE MILES IN CITY TRAFFIC. SORT OF WHEN THE TRANSMISSION GETS WARMED UP. I HAVE TO STOP THE CAR AND TURN IT OF FOR A LITTLE. THE SOLENOID VALVE ASSEMBLY AND THE TRANSMISSION CONTROL MODULE COST @ 400 TO 500. *TR
Incident date: May 16, 2010
THE VEHICLE IS DRIVEN EXCLUSIVELY BY MY WIFE. SHE COMPLAINED TO ME OF A RUMBLING NOISE WHEN TURNING THE STEERING WHEEL. I INVESTIGATED. I DROVE THE CAR UP & DOWN OUR STREET AND CONFIRMED THE NOISE. WHILST SOMEONE WAS TURNING THE WHEEL BACK & FORTH WHILE THE VEHICLE WAS PARKED, I FOLLOWED THE NOISE TO ITS SOURCE. I DISCOVERED THAT THE LEFT FRONT APRON HAD BROKEN LOOSE FROM THE FRAME AND WAS MA... Read more
Incident date: May 16, 2010
THE VEHICLE IS DRIVEN EXCLUSIVELY BY MY WIFE. SHE COMPLAINED TO ME OF A RUMBLING NOISE WHEN TURNING THE STEERING WHEEL. I INVESTIGATED. I DROVE THE CAR UP & DOWN OUR STREET AND CONFIRMED THE NOISE. WHILST SOMEONE WAS TURNING THE WHEEL BACK & FORTH WHILE THE VEHICLE WAS PARKED, I FOLLOWED THE NOISE TO ITS SOURCE. I DISCOVERED THAT THE LEFT FRONT APRON HAD BROKEN LOOSE FROM THE FRAME AND WAS MA... Read more
Incident date: May 16, 2010
THE VEHICLE IS DRIVEN EXCLUSIVELY BY MY WIFE. SHE COMPLAINED TO ME OF A RUMBLING NOISE WHEN TURNING THE STEERING WHEEL. I INVESTIGATED. I DROVE THE CAR UP & DOWN OUR STREET AND CONFIRMED THE NOISE. WHILST SOMEONE WAS TURNING THE WHEEL BACK & FORTH WHILE THE VEHICLE WAS PARKED, I FOLLOWED THE NOISE TO ITS SOURCE. I DISCOVERED THAT THE LEFT FRONT APRON HAD BROKEN LOOSE FROM THE FRAME AND WAS MA... Read more
Incident date: Jul 14, 2008
TL*THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT STATED THE SERVICE ENGINE WARNING LIGHT WOULD ILLUMINATE ON THE DASHBOARD AND THE ENGINE WOULD EXHIBIT DECREASED POWER. THE FAILURE WOULD OCCUR INTERMITTENTLY OVER A TWO YEAR PERIOD. THE CONTACT INQUIRED WITH THE MANUFACTURER ABOUT NHTSA RECALL CAMPAIGN ID NUMBER: 03V455000 (ENGINE AND ENGINE COOLING) AND WAS INFORMED HIS VIN WAS NOT INCLUDED IN... Read more
Incident date: Jul 3, 2010
I OWN A 2005 INFINITI G35 SEDAN WITH JUST UNDER 50,000 MILES ON IT. I WAS ON THE OFF-RAMP OF A FREEWAY WHEN MY CAR COMPLETELY SHUT DOWN. EVERYTHING WAS LOCKED - STEERING WHEEL AND BRAKES. THE SERVICE ENGINE SOON LIGHT CAME ON AS WELL AS THE SLIP LIGHT UNDER THE GEAR INDICATOR. I WAS ABLE TO COAST DOWN THE OFF-RAMP AND STOPPED ON THE STREET. I TRIED TO RESTART MY CAR, AND AFTER ABOUT THE 5TH ATTEM... Read more
Incident date: May 21, 2010
FIRST INCIDENT, GAUGE LEVEL STATES TANK FULL, RAN OUT OF GAS IN THE MIDDLE OF THE STREET. SECOND INCIDENT, GAUGE STATES FULL AND CAR SHUT OFF. *TR
Incident date: Jul 3, 2010
TL* THE CONTACT OWNS A 2003 INFINITI QX4. THE CONTACT STATED WHILE ATTEMPTING A TURN AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT EXITED THE VEHICLE AND FOUND THE REAR AXLE WAS EXTENDED THREE FEET FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER ADVISED THERE WAS NOT A RECALL FOR THE FAILURE AND ANY REPAIRS WOULD BE AT HIS EXPENSE. THE VEHICLE WAS NOT REP... Read more
Incident date: Apr 15, 2010
THIS COMPLAINT RELATES TO A 2004 INFINITY M45. IN THE SPRING OF 2010, I NOTICED THAT THE FUEL GAUGE WAS SHOWING NEARLY A FULL TANK OF GAS, BUT IT HAD BEEN A LONG PERIOD OF TIME BEFORE I HAD PUT GAS IN THE TANK. WHEN I FILLED UP THE TANK, I REALIZED THAT THE TANK WAS NEARLY EMPTY. SINCE THAT TIME, THE FUEL GAUGE HAS NOT WORKED. SHORTLY AFTER THAT TIME THE "CHECK ENGINE" LIGHT ILLUMINATED. I'VE... Read more
Incident date: Jul 11, 2010
TIRE: FALKEN S/TZ 04 (3MYRZ905) 265/50 20 VEHICLE: INFINITY FX35 MILEAGE: 38,000 ON CAR, NOT NECESSARILY TIRES. WHEN CAR WAS PURCHASED THERE WAS 6/32" TREAD DEPTH ON ALL 4 TIRES. PROBLEM: BOTH REAR TIRES ARE DAMAGED. PASSENGER SIDE REAR TIRE IS SEPARATED THROUGH THE TREAD AND HAS A 4" BUBBLE UNDERNEATH. THE DRIVER SIDE REAR TIRE ALSO HAS A BUBBLE. AIR PRESSURE HAS BEEN CHECKED MONTHLY -... Read more
Incident date: Jul 11, 2010
TIRE: FALKEN S/TZ 04 (3MYRZ905) 265/50 20 VEHICLE: INFINITY FX35 MILEAGE: 38,000 ON CAR, NOT NECESSARILY TIRES. WHEN CAR WAS PURCHASED THERE WAS 6/32" TREAD DEPTH ON ALL 4 TIRES. PROBLEM: BOTH REAR TIRES ARE DAMAGED. PASSENGER SIDE REAR TIRE IS SEPARATED THROUGH THE TREAD AND HAS A 4" BUBBLE UNDERNEATH. THE DRIVER SIDE REAR TIRE ALSO HAS A BUBBLE. AIR PRESSURE HAS BEEN CHECKED MONTHLY -... Read more
Incident date: May 15, 2010
2004 INFINITI FX35 AUTOMATIC DOOR LOCK ACTUATORS FAILING TO UNLOCK OR LOCK THE DOORS. THIS STARTED HAPPENING A FEW WEEKS AGO WITH THE REAR CARGO DOOR FAILING TO UNLOCK. NOW ALL OF THE DOORS FAIL TO LOCK AND UNLOCK INTERMITTENTLY. THIS IS A SAFETY ISSUE. I HAVE NOT TAKEN ANY ACTION YET BUT IF THIS KEEPS UP I WILL BE FORCED TO SPEND NEARLY $2500 TO HAVE THE ACTUATORS REPLACED. *TR
Incident date: Jul 1, 2010
TL*THE CONTACT OWNS A 2003 INFINITI I 35. WHILE DRIVING 35 MPH THE CONTACT NOTICED THAT THE VEHICLE HAD SUDDENLY STALLED WITHOUT WARNING. THE FAILURE WAS IDENTICAL TO NHTSA RECALL 03V455000, ENGINE AND ENGINE COOLING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE 2 CAM SHAFT SENSORS NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE... Read more
Incident date: Jul 6, 2010
I HAVE A 2003 INFINITI G35 COUPE WITH A CAM ANGLE SENSOR THAT WENT BAD. THERE WAS A LARGE BATCH OF THESE ISSUED FOR 620,000 VEHICLES, BUT NOT COVERED UNDER MY VIN. I WAS SUPPLIED WITH A FAULTY PART THAT COULD PUT MY LIFE AT RISK IN THE EVENT THE CAR SHUTS OFF ON THE HIGHWAY. *TR
Incident date: May 3, 2010
TL*THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE FUEL LEVEL INDICATOR DISPLAYED THAT THE VEHICLE WAS FULL WITH GASOLINE; HOWEVER, THE VEHICLE STALLED BECAUSE THE FUEL TANK WAS EMPTY. THE FAILURE OCCURRED TWICE PRIOR TO THE CONTACT RECEIVING A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 10V074000 (FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM) IN MAY 2010. THE DEALER STATED THAT ... Read more
Incident date: Jun 24, 2010
TL*THE CONTACT OWNS A 2003 INFINITI G35 SEDAN. WHILE DRIVING 20 MPH THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL THEN THE VEHICLE STALLED. AFTER REPEATED ATTEMPTS THE VEHICLE RESTARTED AND OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THE FOLLOWING DAY WHO STATED THAT THE BANK ONE POSITION CRANK SHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. ... Read more
Incident date: Jul 3, 2010
WHILE DRIVING MY 2003 INFINITI G35 IN THE HIGHWAY THE RADIO MADE A CLICK AND REMAINED SILENT FOLLOWED BY THE AC AUTOMATICALLY COMING ON AT FULL POWER. THE DASH CONTROLS CAN NO LONGER BE ACCESSED . AT THE TIME IT IS BOTHERSOME BUT IN CERTAIN SITUATIONS THE CAR IS AT DANGER. IF THIS WAS WINTER EVERYTHING WOULD HAVE FOGGED UP AND WOULDN'T HAVE BEEN ABLE TO USE THE DEFROSTER . I HAVE RESEARCHED THIS... Read more
Incident date: Jul 3, 2010
WHILE DRIVING MY 2003 INFINITI G35 IN THE HIGHWAY THE RADIO MADE A CLICK AND REMAINED SILENT FOLLOWED BY THE AC AUTOMATICALLY COMING ON AT FULL POWER. THE DASH CONTROLS CAN NO LONGER BE ACCESSED . AT THE TIME IT IS BOTHERSOME BUT IN CERTAIN SITUATIONS THE CAR IS AT DANGER. IF THIS WAS WINTER EVERYTHING WOULD HAVE FOGGED UP AND WOULDN'T HAVE BEEN ABLE TO USE THE DEFROSTER . I HAVE RESEARCHED THIS... Read more