Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Aug 1, 2008
I AM THE OWNER OF A 2004 INFINITI G35 SEDAN. THE HIGH MOUNTED BRAKE LIGHT, ALSO KNOWN AS THE "THIRD BRAKE LIGHT" STOPPED WORKING ON MY VEHICLE 15 MONTHS AGO. DUE TO MY FEAR OF SOMEONE REAR-ENDING ME, OR THE INEVITABLE STOP BY A POLICE OFFICER, I DECIDED TO TAKE ACTION ON MY OWN. I REPLACED THE ORIGINAL AND BROKEN LED BRAKE LIGHT, WITH AN AFTERMARKET LED LIGHT THAT WAS PURCHASED OFF EBAY. I UNDERS... Read more
Incident date: Nov 7, 2010
2005 INFINITI G35 SEDAN. LED THIRD BRAKE LIGHT IN OP AT TIMES. USUALLY OFF. *TR
Incident date: Nov 5, 2010
2003 INFINITI G35 SEDAN REAR "3RD" BRAKE LIGHT IN REAR WINDOW INOP MULTIPLE TIMES. REPEAT PROBLEM KNOWN OF MULTIPLE SIMILAR INFINITI G35 SEDANS. HAS HAPPENED TWICE TO ONE MENTIONED ABOVE. RESULTING IN NON-PROPER BRAKE LIGHTING. *TR
Incident date: Nov 5, 2010
MY REAR WINDOW BRAKE LIGHT FAILS TO WORK. IT IS AN L.E.D. UNIT AND SHOULD NOT HAVE FAILED THIS EARLY IN MY VEHICLE. THIS IS DANGEROUS DUE TO THE LACK OF THIS LIGHT WHEN BRAKING! INFINITI KNOWS OF THE PROBLEM YET CHARGES OVER $200 TO FIX THE LIGHT WHICH IS WRONG. *TR
Incident date: Apr 14, 2006
AUTOMATIC DOOR LOCKS WILL AND WILL NOT SPORADICALLY OPEN THE DOOR LOCKS. MY WIFE DRIVES ALONE AND ENTERS HER CAR IN A DARK UNDERCOVER PARKADE FOR EMPLOYMENT DAILY. WHEN LEAVING IT IS A COIN TOSS AS TO WHETHER THE DOOR LOCK ACTUATOR WILL OR WILL NOT UNLOCK THE DOOR. UPON TAKING IT TO THE LOCAL HERRIN GEAR DEALERSHIP THEY GLADLY FIXED THE PROBLEM FOR $600.00 PER DOOR, I ONLY DID ONE FIRST AS I DO NO... Read more
Incident date: Nov 4, 2010
3RD BRAKE LIGHT FAILURE ON ALL 03-06' INFINITI G35 MODELS. HUMIDITY AFFECTS FUNCTIONALITY OF THE 3RD BRAKE LIGHT AND IN SOME CASES COMPLETELY FAILS. *TR
Incident date: Nov 4, 2010
3RD BRAKE LIGHT FAILURE ON ALL 03-06' INFINITI G35 MODELS. HUMIDITY AFFECTS FUNCTIONALITY OF THE 3RD BRAKE LIGHT AND IN SOME CASES COMPLETELY FAILS. *TR
Incident date: Sep 22, 2010
MY 2003 INFINITI Q45 REPEATEDLY STALLS [SO FAR, 15+ TIMES] AND OFTEN WILL NOT RESTART [10+ TIMES]. WITH MY FAMILY AND ME IN THE CAR, THE STALLING OF THE CAR PUTS US REPEATEDLY IN JEOPARDY OF A REAR-END COLLISION OR VANDALISM OR BODILY INJURY IN DANGEROUS AREAS. THE CAR IS PROPERLY MAINTAINED ON ITS SERVICE SCHEDULE. IT TOOK MY MECHANIC A WEEK AT A COST OF $90 TO CONFIRM THAT THE PROBLEM IS THE ENG... Read more
Incident date: Sep 22, 2010
MY 2003 INFINITI Q45 REPEATEDLY STALLS [SO FAR, 15+ TIMES] AND OFTEN WILL NOT RESTART [10+ TIMES]. WITH MY FAMILY AND ME IN THE CAR, THE STALLING OF THE CAR PUTS US REPEATEDLY IN JEOPARDY OF A REAR-END COLLISION OR VANDALISM OR BODILY INJURY IN DANGEROUS AREAS. THE CAR IS PROPERLY MAINTAINED ON ITS SERVICE SCHEDULE. IT TOOK MY MECHANIC A WEEK AT A COST OF $90 TO CONFIRM THAT THE PROBLEM IS THE ENG... Read more
Incident date: Oct 30, 2010
TL*THE CONTACT OWNS A 2006 INFINITI G35 SEDAN. WHILE DRIVING IN REVERSE OUT OF A PARKING SPACE DRIVING AT AN UNKNOWN SPEED THE VEHICLE ACCELERATED, THE RPMS INCREASED WITH HER FEET ON THE BRAKE PEDAL. SHE ENGAGED THE BRAKES WITH EXCESSIVE FORCE, THE VEHICLE CONTINUED TO ACCELERATE, CRASHED INTO A POLE OVER A CONCRETE PILLAR INTO ANOTHER THEN INTO A VEHICLE. SHE STATED THAT THERE WAS DAMAGE TO THE ... Read more
Crash
Incident date: Sep 28, 2010
IN SEPTEMBER/OCTOBER OF 2010 MY 2009 INFINITI M35X UNEXPECTEDLY AND WITHOUT WARNING STALLED WHILE THE CAR WAS MOVING. THIS OCCURRED 3 TIMES, TWICE WITHIN A WEEK BEFORE THE CAR WAS SERVICED TO CORRECT THE PROBLEM CITED UNDER NHTSA ITEM #10032906, SERVICE BULLETIN # ITB-10-014 AND ONCE AFTER THE VEHICLE WAS SUPPOSEDLY FIXED. IN ALL THREE STALLS THE CAR WAS MOVING AT SLOW SPEED (<10MPH) AND LOW RPM.... Read more
Incident date: Oct 5, 2010
REPORTING A SUDDEN ACCELERATION. CAME TO A STOP (TRAFFIC LIGHT)SUDDENLY THE ENGINE ROARED AND THE CAR TOOK OFF WITH FULL SPEED. HIT A VAN AT THE DRIVERS SIDE BACKWHEEL AREA.THE CAR WAS TOTALLED. THE INSURANCE CO.(21ST CENTURY) HIRED AN ENGINEER WHO DID NOT FIND ANY FAULT WITH THE ENGINE..THIS HAPPENED 2 TIMES BEFORE.I COMPLAINED TO THE DEALER THEY COULD NOT DUPLICATE THE PROBLEM EITHER BEFORE. LOO... Read more
Crash
Incident date: Oct 29, 2010
2005 FX 35 DRIVER SEAT TRACK FAILURE - DRIVER SEAT DOES NOT MOVE ON TRACK. 1100.00 - 1400.00 TO REPLACE ENTIRE TRACK. INFINITY ONLY REPLACED THE ENTIRE TRACK - THERE IS AN OPTION TO REPLACE THE PLASTIC GEAR HEAD WHICH IS BAD AT A COST FOR PART OF 65.00. INFINITY IS NOT REPLACING THE BROKEN PART FORCING YOU TO BUY THE ENTIRE TRACK. THE SEAT DOES NOT MOVE CAUSING BACK PAIN AND IMPROPER POSITION MA... Read more
Incident date: Oct 29, 2010
I HAVE A 2005 INFINITI G35X. I HAVE OWNED IT SINCE APPROXIMATELY 50K MILES. FRIDAY NIGHT, ON MY WAY DRIVING FROM DC TO NY, THE AC GOT STUCK AT 90 DEGREES, AND IN AUTO MODE, THE BACKLIGHT FOR THE INSTRUMENT CLUSTER WENT COMPLETELY DEAD, AND THE STEREO WENT OUT COMPLETELY. I HAVE NO CONTROL OVER ANY OF THESE 3 DEVICES. SINCE I LIVE ON THE EAST COAST AND ALL THE DEALERSHIPS IN THE AREA ARE CLOSED, I ... Read more
Incident date: Oct 29, 2010
I HAVE A 2005 INFINITI G35X. I HAVE OWNED IT SINCE APPROXIMATELY 50K MILES. FRIDAY NIGHT, ON MY WAY DRIVING FROM DC TO NY, THE AC GOT STUCK AT 90 DEGREES, AND IN AUTO MODE, THE BACKLIGHT FOR THE INSTRUMENT CLUSTER WENT COMPLETELY DEAD, AND THE STEREO WENT OUT COMPLETELY. I HAVE NO CONTROL OVER ANY OF THESE 3 DEVICES. SINCE I LIVE ON THE EAST COAST AND ALL THE DEALERSHIPS IN THE AREA ARE CLOSED, I ... Read more
Incident date: Oct 29, 2010
I HAVE A 2005 INFINITI G35X. I HAVE OWNED IT SINCE APPROXIMATELY 50K MILES. FRIDAY NIGHT, ON MY WAY DRIVING FROM DC TO NY, THE AC GOT STUCK AT 90 DEGREES, AND IN AUTO MODE, THE BACKLIGHT FOR THE INSTRUMENT CLUSTER WENT COMPLETELY DEAD, AND THE STEREO WENT OUT COMPLETELY. I HAVE NO CONTROL OVER ANY OF THESE 3 DEVICES. SINCE I LIVE ON THE EAST COAST AND ALL THE DEALERSHIPS IN THE AREA ARE CLOSED, I ... Read more
Incident date: Oct 31, 2010
THE 3RD BRAKE LIGHT FOR THE 05 G35 SEDAN HAS GONE OUT PREMATURELY. IT WORKS INTERMITTENTLY, BUT ALSO FLICKERS AT TIMES. *TR
Incident date: Sep 15, 2010
MY 3RD BRAKE LIGHT WORKS SOMETIMES AND ALMOST CAUSED ME TO GET REAR ENDED ON THE STREETS! I WAS TOLD THAT MY LIGHT DIDN'T WORK WHEN I SLOWED DOWN WHICH CAUSED THE OTHER DRIVER BE UNAWARE. I CALLED THE DEALER FOR THIS PROBLEM AND WAS TOLD IT WOULD COST AROUND $600 TO FIX IT. EVEN THOUGH ITS NOT DRIVER PROBLEM RELATED I BELIEVE THE MANUFACTURE SHOULD BE RESPONSIBLE TO FIX THIS PROBLEM. *TR
Incident date: Sep 15, 2010
MY 3RD BRAKE LIGHT WORKS SOMETIMES AND ALMOST CAUSED ME TO GET REAR ENDED ON THE STREETS! I WAS TOLD THAT MY LIGHT DIDN'T WORK WHEN I SLOWED DOWN WHICH CAUSED THE OTHER DRIVER BE UNAWARE. I CALLED THE DEALER FOR THIS PROBLEM AND WAS TOLD IT WOULD COST AROUND $600 TO FIX IT. EVEN THOUGH ITS NOT DRIVER PROBLEM RELATED I BELIEVE THE MANUFACTURE SHOULD BE RESPONSIBLE TO FIX THIS PROBLEM. *TR
Incident date: May 5, 2010
NISSAN JUST STARTED A RECALL FOR STALLED ENGINE. MY CAR (2004 INFINTI G35) SEEMS TO DO THE EXACT SAME THING BUT IT IS NOT PART OF THE RECALL AND I TOOK IT TO THE DEALER BUT THEY SAID THERE WAS NO PROBLEM WITH THE CAR. NOW, THE ENGINE STALLS ONCE IN A WHILE AND YOU HAVE TURN THE CAR OFF AND RESTART FOR IT TO WORK. I CALLED INFINITI AND THEY SAID CAN NOT DO ANYTHING RIGHT NOW BECAUSE IT IS NOT P... Read more
Incident date: May 5, 2010
NISSAN JUST STARTED A RECALL FOR STALLED ENGINE. MY CAR (2004 INFINTI G35) SEEMS TO DO THE EXACT SAME THING BUT IT IS NOT PART OF THE RECALL AND I TOOK IT TO THE DEALER BUT THEY SAID THERE WAS NO PROBLEM WITH THE CAR. NOW, THE ENGINE STALLS ONCE IN A WHILE AND YOU HAVE TURN THE CAR OFF AND RESTART FOR IT TO WORK. I CALLED INFINITI AND THEY SAID CAN NOT DO ANYTHING RIGHT NOW BECAUSE IT IS NOT P... Read more
Incident date: Oct 27, 2010
HIGH MOUNT "THIRD" BRAKE LIGHT ON INFINITI G35 (03 TO ?) SEEM TO BE GOING OUT FREQUENTLY RESULTING IN VERY VERY COSTLY REPAIRS CONSIDERING ITS ONLY A LIGHT. THE DESIGN REQUIRES REMOVAL OF THE SEAT COSTING $500+. A SIMPLE, SAFELY RELATED PROBLEM SHOULD NOT BE SO DIFFICULT TO ADDRESS AND INFINITI SHOULD BE RESPONSIBLE FOR THE POOR DESIGN OF A SAFETY RELATED SYSTEM AND PAY FOR THE REPAIRS. *TR
INFINITI
999R5-AR000
(9999) - EQUIPMENT
Oct 26, 2010
Incident date: Oct 21, 2009
I PURCHASED MY VEHICLE IN OCTOBER 2009 CERTIFIED PRE-OWNED FROM INFINITI SOUTHWEST IN HOUSTON, TX WITH 13K ON IT ALREADY. THIS PAST YEAR I CANT TAKE IT ANYMORE. THE PROBLEM IS GETTING WORSE AND WORSE SINCE THE VERY BEGINNING WHEN I PURCHASED THE VEHICLE. ANY GROOVE ON THE ROAD OR MINOR INDENTATION CAUSES MY STEERING WHEEL TO LOSE CONTROL. EVEN WHEN I SWITCH LANES, JUST DRIVING OVER THE LITTLE ... Read more
Incident date: Jun 1, 2009
THE DISPLAY ON MY RADIO STARTED TO GO OUT AND MADE IT SO I HAD NO CONTROL OVER THE RADIO AND THE AC/HEATER. IT WENT OFF AND ON RANDOMLY FOR THE PAST YEAR, NOW MY RADIO IS COMPLETELY DEAD AND STILL HAVE NO CONTROL OVER MY A/C CONTROLS SO IT BLOWS AT MY FEET. NOW THAT TEMP. OUTSIDE IS GETTING INTO THE 30'S, AND I NEED MY DEFROST TO BE ABLE TO SEE THROUGH MY WINDSHIELD BUT CAN'T CONTROL IT... *TR
Incident date: Jun 1, 2009
THE DISPLAY ON MY RADIO STARTED TO GO OUT AND MADE IT SO I HAD NO CONTROL OVER THE RADIO AND THE AC/HEATER. IT WENT OFF AND ON RANDOMLY FOR THE PAST YEAR, NOW MY RADIO IS COMPLETELY DEAD AND STILL HAVE NO CONTROL OVER MY A/C CONTROLS SO IT BLOWS AT MY FEET. NOW THAT TEMP. OUTSIDE IS GETTING INTO THE 30'S, AND I NEED MY DEFROST TO BE ABLE TO SEE THROUGH MY WINDSHIELD BUT CAN'T CONTROL IT... *TR
Incident date: Sep 19, 2010
A VARIOUS TIMES AND UNDER VARYING CONDITIONS MY VEHICLE WILL DART TO ONE SIDE OR THE OTHER. QUICK STEERING CORRECTION HAS BEEN REQUIRED TO KEEP THE VEHICLE FROM DEPARTING THE LANE OF TRAFFIC. THIS WILL HAPPEN WITHOUT WARNING AND HAS ON NUMEROUS OCCASIONS NEARLY LEAD TO A COLLISION. *TR
Incident date: Oct 21, 2009
I PURCHASED MY VEHICLE IN OCTOBER 2009 CERTIFIED PRE-OWNED FROM INFINITI SOUTHWEST IN HOUSTON, TX WITH 13K ON IT ALREADY. THIS PAST YEAR I CANT TAKE IT ANYMORE. THE PROBLEM IS GETTING WORSE AND WORSE SINCE THE VERY BEGINNING WHEN I PURCHASED THE VEHICLE. ANY GROOVE ON THE ROAD OR MINOR INDENTATION CAUSES MY STEERING WHEEL TO LOSE CONTROL. EVEN WHEN I SWITCH LANES, JUST DRIVING OVER THE LITTLE ... Read more
Incident date: Oct 21, 2009
I PURCHASED MY VEHICLE IN OCTOBER 2009 CERTIFIED PRE-OWNED FROM INFINITI SOUTHWEST IN HOUSTON, TX WITH 13K ON IT ALREADY. THIS PAST YEAR I CANT TAKE IT ANYMORE. THE PROBLEM IS GETTING WORSE AND WORSE SINCE THE VERY BEGINNING WHEN I PURCHASED THE VEHICLE. ANY GROOVE ON THE ROAD OR MINOR INDENTATION CAUSES MY STEERING WHEEL TO LOSE CONTROL. EVEN WHEN I SWITCH LANES, JUST DRIVING OVER THE LITTLE ... Read more
Incident date: Oct 21, 2009
I PURCHASED MY VEHICLE IN OCTOBER 2009 CERTIFIED PRE-OWNED FROM INFINITI SOUTHWEST IN HOUSTON, TX WITH 13K ON IT ALREADY. THIS PAST YEAR I CANT TAKE IT ANYMORE. THE PROBLEM IS GETTING WORSE AND WORSE SINCE THE VERY BEGINNING WHEN I PURCHASED THE VEHICLE. ANY GROOVE ON THE ROAD OR MINOR INDENTATION CAUSES MY STEERING WHEEL TO LOSE CONTROL. EVEN WHEN I SWITCH LANES, JUST DRIVING OVER THE LITTLE ... Read more
Incident date: Oct 24, 2010
MY STEERING WHEEL FEELS LIKE IT IS PULLING FROM SIDE TO SIDE AND I HAVE HAD AN ALIGNMENT DONE TWICE AND IT ONLY "HELPS" THE PROBLEM...THERE IS SOMETHING WRONG WITH MY STEERING/WHEEL/COLUMN/RACK AND IT DOES MAKE ME FEEL UNSAFE WHEN DRIVING MY CAR. *TR
Incident date: Oct 1, 2010
PURCHASED USED CAR. CAR KEEPS PULLING TO THE LEFT. AFTER NUMEROUS ALIGNMENTS THE CAR STILL PULLS SLIGHTLY TO THE LEFT WHILE DRIVING ON THE FREEWAY. *TR
Incident date: Oct 20, 2010
TL*THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED THAT HIS MECHANIC STATED THAT HER VEHICLE WAS INCLUDED IN RECALL 02V146000 (SUSPENSION: FRONT: CONTROL ARM: LOWER ARM). WHEN THE CONTACT CALLED THE MANUFACTURER, HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 110,000. UPDATED 01/06/11. *LJ THE CONSUMER STATED IT TURNE... Read more
Incident date: Oct 14, 2010
2003 G35 SEDAN CENTRAL CONSOLE A/C, SELECTED LIGHTS, AND AUDIO CONTROLS STOPPED WORKING SUDDENLY. CANNOT CONTROL HEAT/DEFROST/AIR CONDITIONING. CAUSED WINDOWS TO FOG UP QUICKLY IMPAIRING VISUAL FIELD WHILE DRIVING ON HIGHWAY. THIS IS VERY HAZARDOUS BECAUSE OF ITS UNEXPECTED AND UNPREDICTABLE ONSET. *TR
Incident date: Oct 14, 2010
2003 G35 SEDAN CENTRAL CONSOLE A/C, SELECTED LIGHTS, AND AUDIO CONTROLS STOPPED WORKING SUDDENLY. CANNOT CONTROL HEAT/DEFROST/AIR CONDITIONING. CAUSED WINDOWS TO FOG UP QUICKLY IMPAIRING VISUAL FIELD WHILE DRIVING ON HIGHWAY. THIS IS VERY HAZARDOUS BECAUSE OF ITS UNEXPECTED AND UNPREDICTABLE ONSET. *TR
Incident date: Oct 14, 2010
2003 G35 SEDAN CENTRAL CONSOLE A/C, SELECTED LIGHTS, AND AUDIO CONTROLS STOPPED WORKING SUDDENLY. CANNOT CONTROL HEAT/DEFROST/AIR CONDITIONING. CAUSED WINDOWS TO FOG UP QUICKLY IMPAIRING VISUAL FIELD WHILE DRIVING ON HIGHWAY. THIS IS VERY HAZARDOUS BECAUSE OF ITS UNEXPECTED AND UNPREDICTABLE ONSET. *TR
Incident date: Oct 14, 2010
2003 G35 SEDAN CENTRAL CONSOLE A/C, SELECTED LIGHTS, AND AUDIO CONTROLS STOPPED WORKING SUDDENLY. CANNOT CONTROL HEAT/DEFROST/AIR CONDITIONING. CAUSED WINDOWS TO FOG UP QUICKLY IMPAIRING VISUAL FIELD WHILE DRIVING ON HIGHWAY. THIS IS VERY HAZARDOUS BECAUSE OF ITS UNEXPECTED AND UNPREDICTABLE ONSET. *TR
Incident date: Oct 16, 2010
THE AUDIO/CLIMATE CONTROLS ON MY 2003 INFINITI G35 STOPPED WORKING WHILE MY AC GOES ON FULL BLAST. CAN'T TURN IT OFF. I HAVE NO CONTROL OF MY RADIO. CALLED THE DEALER. THEY SAID IT COULD BE THE RADIO ($900), THE CIRCUIT BOARD ($900) OR BOTH ($1800) PLUS TAX. AND THAT'S ON TOP OF THE DIAGNOSTICS FEE THEY WILL CHARGE. INFINITI SERVICE ADVISOR TOLD ME THAT BECAUSE IT'S OUT OF WARRANTY, IT'S JUST LIK... Read more
Incident date: Oct 16, 2010
THE AUDIO/CLIMATE CONTROLS ON MY 2003 INFINITI G35 STOPPED WORKING WHILE MY AC GOES ON FULL BLAST. CAN'T TURN IT OFF. I HAVE NO CONTROL OF MY RADIO. CALLED THE DEALER. THEY SAID IT COULD BE THE RADIO ($900), THE CIRCUIT BOARD ($900) OR BOTH ($1800) PLUS TAX. AND THAT'S ON TOP OF THE DIAGNOSTICS FEE THEY WILL CHARGE. INFINITI SERVICE ADVISOR TOLD ME THAT BECAUSE IT'S OUT OF WARRANTY, IT'S JUST LIK... Read more
Incident date: Oct 17, 2010
2006 INFINITI M35X IS VERY DIFFICULT TO KEEP IN LANE AT HIGHWAY SPEEDS. CAR WANTS TO PULL LEFT OR RIGHT AND REQUIRES HEAVY STEERING EFFORT TO CORRECT AND MAINTAIN POSITION IN LANE. SO SEVERE THAT HANDS ARE SORE AFTER SEVERAL HOURS OF DRIVING. THIS HAS BEEN AN ON-GOING PROBLEM. TIRES HAVE BEEN REPLACED AND FOUR WHEEL ALIGNMENT CHECKED. NEITHER HAD ANY IMPACT ON ISSUE. *TR
Incident date: Mar 20, 2009
CAR DRIVES FINE UNTIL THERE IS ANY KIND OF SMALL BUMPS, INDENTATIONS, POTHOLES, ETC ON THE ROAD. ONCE IT HITS AN AREA THAT IS NOT 100% FLAT THE STEERING GOES CRAZY. EVEN WHEN CHANGING LANES AND YOU DRIVE OVER ONE OF THE REFLECTORS ON THE ROAD TO MARK TRAFFIC LANES THE CAR WILL MOVE SEVERELY ONE DIRECTION AND FORCE YOU TO MAKE A HARD AND FAST CORRECTION TO AVOID HITTING SOMETHING OR SOMEONE. I HAVE... Read more
Incident date: Nov 15, 2006
2003 G35 SEDAN, 3RD BRAKE LIGHT DOES NOT WORK, IT'S BEEN OFF WHEN IT WAS UNDER WARRANTY. IT WAS NOT FIXED. I SEE MANY OTHER G35'S ON THE ROAD WITHOUT THEIR 3RD BRAKE LIGHT, I THINK IT'S VERY MUCH A SAFETY PROBLEM. THERE'S ALSO NO WAY TO KNOW IF YOUR 3RD BRAKE LIGHT IS OUT OR NOT, UNLESS YOU HAVE SOMEONE FOLLOWING YOU OR LOOKING AT YOU. *TR
Incident date: Oct 16, 2010
2006 INFINITI M35X. STEERING PULLS LEFT AND/OR RIGHT FOR NO APPARENT REASON ON GOOD ROADS AND BAD. DEALER SAYS, 'IT'S NOT A PROBLEM.' NEW TIRES. NO DIFFERENCE. NEW ALIGNMENT. NO DIFFERENCE. *TR
Incident date: Oct 22, 2010
I HAVE AN '06 INFINITI M35X. THE STEERING BUCKED AND ROLLED AND GENERALLY MOVED ERRATICALLY ALONG THE HIGHWAY. IT WAS PRETTY REGULAR. THE TIRES WERE REPLACED-REDUCED THE ACTION-BUT NOT COMPLETELY. THERE IS SOMETHING WRONG W/THE STEERING OF THIS MACHINE. *TR
Incident date: Feb 15, 2008
2008 M35 BASE FRONT END ALIGNMENT. WHEN DRIVING ON UNEVEN ROADS THE FRONT END OF THE CAR JUMPS, RATTLES AND SLIPS. IT HAPPENS CONSTANTLY AND CONSISTENTLY ON UNEVEN OR FREEWAYS WITH THE GROOVES (CALIFORNIA) AT 55 PLUS MILES PER HOUR. THE STEERING IS SO HARSH THAT THE CAR HAS TO SLOW DOWN OR MOVE TO MORE EVEN ROAD. THE ROAD DOES NOT HAVE TO BE THAT UNEVEN FOR THE PROBLEM TO OCCUR. NEW TIRES AND... Read more
Incident date: Feb 15, 2008
2008 M35 BASE FRONT END ALIGNMENT. WHEN DRIVING ON UNEVEN ROADS THE FRONT END OF THE CAR JUMPS, RATTLES AND SLIPS. IT HAPPENS CONSTANTLY AND CONSISTENTLY ON UNEVEN OR FREEWAYS WITH THE GROOVES (CALIFORNIA) AT 55 PLUS MILES PER HOUR. THE STEERING IS SO HARSH THAT THE CAR HAS TO SLOW DOWN OR MOVE TO MORE EVEN ROAD. THE ROAD DOES NOT HAVE TO BE THAT UNEVEN FOR THE PROBLEM TO OCCUR. NEW TIRES AND... Read more
Incident date: Sep 20, 2008
I'M HAVING A PROBLEM WITH MY CAR CALLED TRAMLINING WHERE THE VEHICLE WILL STEER ON ITS OWN DEPENDING ON ROAD CONDITIONS. THIS CAN BE A DANGEROUS ISSUE ESPECIALLY ON THE HIGHWAY WHEN ONE TIME MY CAR WANTS TO STEER INTO ANOTHER LANE ON ITS OWN WITH CARS PRESENT IN MY OTHER LANE. MY CAR HAS NEW TIRES, ALIGNMENT DONE, ROAD FORCE BALANCE AND NO SUSPENSION PROBLEM AND THIS ISSUE STILL EXIST. *TR
Incident date: Oct 20, 2010
MY 2004 INFINITY Q56 ENGINE CUTS OFF GOING DOWN THE ROAD. DEALER IS AWARE OF A PROBLEM WITH SEVERAL YEAR MODELS DOING THIS SAME THING. ALL POWER IS LOST BRAKES , STEERING ECT. HAVE HAD 4 COMPUTER BOARDS REPLACE AND GOING BACK FOR ANOTHER TRY OCT.25-2010. INFINITY CONSUMER AFFAIRS HAS BEEN CONTACTED BUT EVEN THOUGH THEY ARE CONCERNED THEY ARE NOT SURE OF A FIX. WHAT WILL IT TAKE TO GET HELP, A BAD ... Read more
Incident date: Sep 20, 2010
2003 INFINITI G35 SEDAN 3RD BRAKE LIGHT PREMATURELY FAILS WORKS SPORADICALLY. SOMETIMES IT WORKS, SOMETIMES IT FAILS TO ILLUMINATE AT ALL NOTHING HAS BEEN DONE THUS FAR. I WILL PURSUE FIXING THIS ISSUE MYSELF IF INFINITI WILL NOT COVER THIS AS A DEFECTIVE PART. *TR
Incident date: Oct 13, 2010
INFINITI ISSUED A TSB ABOUT AN AUDIO FINISHER CIRCUIT POTENTIALLY FAILING. MEANWHILE THEY DID NO RECALL OR NOTIFIED CUSTOMERS. THE CIRCUIT CONTROLS ALL THE HVAC AND RADIO CONTROL. MEANING, WHEN IT MALFUNCTIONS, YOU HAVE NO ABILITY TO USE THE DEFROSTER TO DEFOG THE WINDOW. NO CONTROL CAN BE HAD OF THE SYSTEM. IT TURNS ON THE AC AUTOMATICALLY AND DISABLES ALL CONTROLS. *TR
Incident date: Sep 5, 2010
RECENTLY I HAVE BEEN NOTICING MY 3RD BRAKE LIGHT WORKS WHEN IT WANTS TO. IF I HAD TO SAY IT PROBABLY WORKS 4 OUT OF 10 TIMES YOU HIT THE BRAKE PEDAL. THIS IS AN EXTREMELY VERY IMPORTANT ISSUE. STATE OF PENNSYLVANIA IT IS MANDATORY TO HAVE 3 BRAKE LIGHTS. RIGHT NOW, I HAVE 2 WORKING ONES AND 1 THAT IS UNDECIDED WHEN IT WANTS TO WORK. I DO NOT HAVE THE VIN HANDY RIGHT NOW, AS I AM AT WORK. *TR