Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Oct 14, 2010
2003 G35 SEDAN CENTRAL CONSOLE A/C, SELECTED LIGHTS, AND AUDIO CONTROLS STOPPED WORKING SUDDENLY. CANNOT CONTROL HEAT/DEFROST/AIR CONDITIONING. CAUSED WINDOWS TO FOG UP QUICKLY IMPAIRING VISUAL FIELD WHILE DRIVING ON HIGHWAY. THIS IS VERY HAZARDOUS BECAUSE OF ITS UNEXPECTED AND UNPREDICTABLE ONSET. *TR
Incident date: Oct 14, 2010
2003 G35 SEDAN CENTRAL CONSOLE A/C, SELECTED LIGHTS, AND AUDIO CONTROLS STOPPED WORKING SUDDENLY. CANNOT CONTROL HEAT/DEFROST/AIR CONDITIONING. CAUSED WINDOWS TO FOG UP QUICKLY IMPAIRING VISUAL FIELD WHILE DRIVING ON HIGHWAY. THIS IS VERY HAZARDOUS BECAUSE OF ITS UNEXPECTED AND UNPREDICTABLE ONSET. *TR
Incident date: Oct 14, 2010
2003 G35 SEDAN CENTRAL CONSOLE A/C, SELECTED LIGHTS, AND AUDIO CONTROLS STOPPED WORKING SUDDENLY. CANNOT CONTROL HEAT/DEFROST/AIR CONDITIONING. CAUSED WINDOWS TO FOG UP QUICKLY IMPAIRING VISUAL FIELD WHILE DRIVING ON HIGHWAY. THIS IS VERY HAZARDOUS BECAUSE OF ITS UNEXPECTED AND UNPREDICTABLE ONSET. *TR
Incident date: Oct 14, 2010
2003 G35 SEDAN CENTRAL CONSOLE A/C, SELECTED LIGHTS, AND AUDIO CONTROLS STOPPED WORKING SUDDENLY. CANNOT CONTROL HEAT/DEFROST/AIR CONDITIONING. CAUSED WINDOWS TO FOG UP QUICKLY IMPAIRING VISUAL FIELD WHILE DRIVING ON HIGHWAY. THIS IS VERY HAZARDOUS BECAUSE OF ITS UNEXPECTED AND UNPREDICTABLE ONSET. *TR
Incident date: Oct 17, 2010
2006 INFINITI M35X IS VERY DIFFICULT TO KEEP IN LANE AT HIGHWAY SPEEDS. CAR WANTS TO PULL LEFT OR RIGHT AND REQUIRES HEAVY STEERING EFFORT TO CORRECT AND MAINTAIN POSITION IN LANE. SO SEVERE THAT HANDS ARE SORE AFTER SEVERAL HOURS OF DRIVING. THIS HAS BEEN AN ON-GOING PROBLEM. TIRES HAVE BEEN REPLACED AND FOUR WHEEL ALIGNMENT CHECKED. NEITHER HAD ANY IMPACT ON ISSUE. *TR
Incident date: Oct 16, 2010
THE AUDIO/CLIMATE CONTROLS ON MY 2003 INFINITI G35 STOPPED WORKING WHILE MY AC GOES ON FULL BLAST. CAN'T TURN IT OFF. I HAVE NO CONTROL OF MY RADIO. CALLED THE DEALER. THEY SAID IT COULD BE THE RADIO ($900), THE CIRCUIT BOARD ($900) OR BOTH ($1800) PLUS TAX. AND THAT'S ON TOP OF THE DIAGNOSTICS FEE THEY WILL CHARGE. INFINITI SERVICE ADVISOR TOLD ME THAT BECAUSE IT'S OUT OF WARRANTY, IT'S JUST LIK... Read more
Incident date: Oct 16, 2010
THE AUDIO/CLIMATE CONTROLS ON MY 2003 INFINITI G35 STOPPED WORKING WHILE MY AC GOES ON FULL BLAST. CAN'T TURN IT OFF. I HAVE NO CONTROL OF MY RADIO. CALLED THE DEALER. THEY SAID IT COULD BE THE RADIO ($900), THE CIRCUIT BOARD ($900) OR BOTH ($1800) PLUS TAX. AND THAT'S ON TOP OF THE DIAGNOSTICS FEE THEY WILL CHARGE. INFINITI SERVICE ADVISOR TOLD ME THAT BECAUSE IT'S OUT OF WARRANTY, IT'S JUST LIK... Read more
Incident date: Mar 20, 2009
CAR DRIVES FINE UNTIL THERE IS ANY KIND OF SMALL BUMPS, INDENTATIONS, POTHOLES, ETC ON THE ROAD. ONCE IT HITS AN AREA THAT IS NOT 100% FLAT THE STEERING GOES CRAZY. EVEN WHEN CHANGING LANES AND YOU DRIVE OVER ONE OF THE REFLECTORS ON THE ROAD TO MARK TRAFFIC LANES THE CAR WILL MOVE SEVERELY ONE DIRECTION AND FORCE YOU TO MAKE A HARD AND FAST CORRECTION TO AVOID HITTING SOMETHING OR SOMEONE. I HAVE... Read more
Incident date: Nov 15, 2006
2003 G35 SEDAN, 3RD BRAKE LIGHT DOES NOT WORK, IT'S BEEN OFF WHEN IT WAS UNDER WARRANTY. IT WAS NOT FIXED. I SEE MANY OTHER G35'S ON THE ROAD WITHOUT THEIR 3RD BRAKE LIGHT, I THINK IT'S VERY MUCH A SAFETY PROBLEM. THERE'S ALSO NO WAY TO KNOW IF YOUR 3RD BRAKE LIGHT IS OUT OR NOT, UNLESS YOU HAVE SOMEONE FOLLOWING YOU OR LOOKING AT YOU. *TR
Incident date: Oct 20, 2010
MY 2004 INFINITY Q56 ENGINE CUTS OFF GOING DOWN THE ROAD. DEALER IS AWARE OF A PROBLEM WITH SEVERAL YEAR MODELS DOING THIS SAME THING. ALL POWER IS LOST BRAKES , STEERING ECT. HAVE HAD 4 COMPUTER BOARDS REPLACE AND GOING BACK FOR ANOTHER TRY OCT.25-2010. INFINITY CONSUMER AFFAIRS HAS BEEN CONTACTED BUT EVEN THOUGH THEY ARE CONCERNED THEY ARE NOT SURE OF A FIX. WHAT WILL IT TAKE TO GET HELP, A BAD ... Read more
Incident date: Sep 20, 2008
I'M HAVING A PROBLEM WITH MY CAR CALLED TRAMLINING WHERE THE VEHICLE WILL STEER ON ITS OWN DEPENDING ON ROAD CONDITIONS. THIS CAN BE A DANGEROUS ISSUE ESPECIALLY ON THE HIGHWAY WHEN ONE TIME MY CAR WANTS TO STEER INTO ANOTHER LANE ON ITS OWN WITH CARS PRESENT IN MY OTHER LANE. MY CAR HAS NEW TIRES, ALIGNMENT DONE, ROAD FORCE BALANCE AND NO SUSPENSION PROBLEM AND THIS ISSUE STILL EXIST. *TR
Incident date: Oct 16, 2010
2006 INFINITI M35X. STEERING PULLS LEFT AND/OR RIGHT FOR NO APPARENT REASON ON GOOD ROADS AND BAD. DEALER SAYS, 'IT'S NOT A PROBLEM.' NEW TIRES. NO DIFFERENCE. NEW ALIGNMENT. NO DIFFERENCE. *TR
Incident date: Feb 15, 2008
2008 M35 BASE FRONT END ALIGNMENT. WHEN DRIVING ON UNEVEN ROADS THE FRONT END OF THE CAR JUMPS, RATTLES AND SLIPS. IT HAPPENS CONSTANTLY AND CONSISTENTLY ON UNEVEN OR FREEWAYS WITH THE GROOVES (CALIFORNIA) AT 55 PLUS MILES PER HOUR. THE STEERING IS SO HARSH THAT THE CAR HAS TO SLOW DOWN OR MOVE TO MORE EVEN ROAD. THE ROAD DOES NOT HAVE TO BE THAT UNEVEN FOR THE PROBLEM TO OCCUR. NEW TIRES AND... Read more
Incident date: Feb 15, 2008
2008 M35 BASE FRONT END ALIGNMENT. WHEN DRIVING ON UNEVEN ROADS THE FRONT END OF THE CAR JUMPS, RATTLES AND SLIPS. IT HAPPENS CONSTANTLY AND CONSISTENTLY ON UNEVEN OR FREEWAYS WITH THE GROOVES (CALIFORNIA) AT 55 PLUS MILES PER HOUR. THE STEERING IS SO HARSH THAT THE CAR HAS TO SLOW DOWN OR MOVE TO MORE EVEN ROAD. THE ROAD DOES NOT HAVE TO BE THAT UNEVEN FOR THE PROBLEM TO OCCUR. NEW TIRES AND... Read more
Incident date: Oct 22, 2010
I HAVE AN '06 INFINITI M35X. THE STEERING BUCKED AND ROLLED AND GENERALLY MOVED ERRATICALLY ALONG THE HIGHWAY. IT WAS PRETTY REGULAR. THE TIRES WERE REPLACED-REDUCED THE ACTION-BUT NOT COMPLETELY. THERE IS SOMETHING WRONG W/THE STEERING OF THIS MACHINE. *TR
Incident date: Sep 20, 2010
2003 INFINITI G35 SEDAN 3RD BRAKE LIGHT PREMATURELY FAILS WORKS SPORADICALLY. SOMETIMES IT WORKS, SOMETIMES IT FAILS TO ILLUMINATE AT ALL NOTHING HAS BEEN DONE THUS FAR. I WILL PURSUE FIXING THIS ISSUE MYSELF IF INFINITI WILL NOT COVER THIS AS A DEFECTIVE PART. *TR
Incident date: Sep 5, 2010
RECENTLY I HAVE BEEN NOTICING MY 3RD BRAKE LIGHT WORKS WHEN IT WANTS TO. IF I HAD TO SAY IT PROBABLY WORKS 4 OUT OF 10 TIMES YOU HIT THE BRAKE PEDAL. THIS IS AN EXTREMELY VERY IMPORTANT ISSUE. STATE OF PENNSYLVANIA IT IS MANDATORY TO HAVE 3 BRAKE LIGHTS. RIGHT NOW, I HAVE 2 WORKING ONES AND 1 THAT IS UNDECIDED WHEN IT WANTS TO WORK. I DO NOT HAVE THE VIN HANDY RIGHT NOW, AS I AM AT WORK. *TR
Incident date: Sep 5, 2010
RECENTLY I HAVE BEEN NOTICING MY 3RD BRAKE LIGHT WORKS WHEN IT WANTS TO. IF I HAD TO SAY IT PROBABLY WORKS 4 OUT OF 10 TIMES YOU HIT THE BRAKE PEDAL. THIS IS AN EXTREMELY VERY IMPORTANT ISSUE. STATE OF PENNSYLVANIA IT IS MANDATORY TO HAVE 3 BRAKE LIGHTS. RIGHT NOW, I HAVE 2 WORKING ONES AND 1 THAT IS UNDECIDED WHEN IT WANTS TO WORK. I DO NOT HAVE THE VIN HANDY RIGHT NOW, AS I AM AT WORK. *TR
Incident date: Oct 13, 2010
INFINITI ISSUED A TSB ABOUT AN AUDIO FINISHER CIRCUIT POTENTIALLY FAILING. MEANWHILE THEY DID NO RECALL OR NOTIFIED CUSTOMERS. THE CIRCUIT CONTROLS ALL THE HVAC AND RADIO CONTROL. MEANING, WHEN IT MALFUNCTIONS, YOU HAVE NO ABILITY TO USE THE DEFROSTER TO DEFOG THE WINDOW. NO CONTROL CAN BE HAD OF THE SYSTEM. IT TURNS ON THE AC AUTOMATICALLY AND DISABLES ALL CONTROLS. *TR
Incident date: Oct 9, 2010
PER G35 SEDAN RECALL MY '...AUDIO AND TEMPERATURE CONTROLS MAY, ON OCCASION, NOT OPERATE AS EXPECTED....". MY EQUIPMENT FAILED MULTIPLE TIMES. THERE IS A VOLUNTARY RECALL FOR THIS PROBLEM ON THE G35 SEDAN BUT NOT THE G35 COUPE. THE MFG'R. STATES THAT COUPE IS NOT COVERED EVEN THOUGH I HAVE THE SAME PROBLEM. MY G35 HAS/HAD THE IDENTICAL PROBLEM AND THEY REPLACED MY CIRCUIT BOARD AT A COST OF $6... Read more
Incident date: Oct 9, 2010
PER G35 SEDAN RECALL MY '...AUDIO AND TEMPERATURE CONTROLS MAY, ON OCCASION, NOT OPERATE AS EXPECTED....". MY EQUIPMENT FAILED MULTIPLE TIMES. THERE IS A VOLUNTARY RECALL FOR THIS PROBLEM ON THE G35 SEDAN BUT NOT THE G35 COUPE. THE MFG'R. STATES THAT COUPE IS NOT COVERED EVEN THOUGH I HAVE THE SAME PROBLEM. MY G35 HAS/HAD THE IDENTICAL PROBLEM AND THEY REPLACED MY CIRCUIT BOARD AT A COST OF $6... Read more
Incident date: Oct 20, 2008
TL*THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT STATED THAT THE FUEL GAUGE WOULD REGISTER EITHER A FULL OR EMPTY READING. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FUEL SENDING UNIT NEEDED TO BE REPLACED; THE MECHANIC STATED THAT THE FAILURE WOULD CONTINUE TO OCCUR WHETHER IT WAS REPAIRED OR NOT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMAT... Read more
Incident date: Oct 15, 2010
REAR MIDDLE TAIL LIGHT ON MY 2003 INFINITI G35 SEDAN GOES OUT. OR STAYS OUT FOR QUITE A WHILE. VERY DANGEROUS AS I DO NOT KNOW WHEN IT WORKS OR NOT. *TR
Incident date: Aug 19, 2009
CENTER BRAKE LIGHT FAILING PREMATURELY. *TR
Incident date: Oct 13, 2010
2004 G35 SEDAN REAR THIRD BRAKE LIGHT FAILURE. *TR
Incident date: Jun 28, 2010
THIRD BRAKE LIGHT INSIDE OF CAR STOPS WORKING PREMATURELY. NO WING ON MY CAR. JUST INTERIOR THIRD BRAKE LIGHT. IT IS LED SO IT SHOULD LAST FOR DECADES. IT MAKES IT HARD FOR OTHER PEOPLE TO SEE WHEN I PRESS THE BRAKES ON MY CAR. I BOUGHT AN ORIGINAL FACTORY REPLACEMENT PART FOR ABOUT $200. OLD PART IS AVAILABLE. *TR
Incident date: Oct 1, 2010
THIRD BRAKE LIGHT ON MY 2004 INFINITI SEDAN INTERMITTENTLY WORKS. USUALLY JUST ONE LED IS OUT. NUMEROUS PROBLEMS ON DIFFERENT FORUMS SUGGEST PROBLEM WITH THIS YEAR CAR. *TR
Incident date: Feb 1, 2009
03-06 INFINITI G35 SEDANS HAVE ISSUES REGARDING THE REAR, CENTER HIGH-MOUNT BRAKE LIGHT. THE UNITS ARE PRONE TO PREMATURE LED FAILURE, AS WELL AS THE ENTIRE UNIT NOT WORKING AT ALL, OR WORKING ONLY INFREQUENTLY DUE TO SOME SORT OF WIRING OR CIRCUIT BOARD ISSUE. NOT ONLY DOES THIS ISSUE EXIST ON MY OWN CAR (2003 G35 SEDAN) BUT I HAVE WITNESSED THE SAME PROBLEM ON SEVERAL OTHER G35 SEDANS. ... Read more
Incident date: May 20, 2010
THIRD BRAKE LIGHT FAILURE IN A 2004 INFINITI G35X, WHICH SEEMS TO BE A COMMON PROBLEM WITH OTHER G35 OWNERS AS WELL. *TR
Incident date: Apr 2, 2010
I HAVE INFINITI G35 AND HAVE HAD THE SAME CONTROL PROBLEMS WITH THE RADIO/AC/DEFROST /FAN CONTROLS. I KNOW THERE WAS A RECALL IN 2003 THAT WAS NOT MANDATORY BUT STATED DEALERSHIPS SHOULD REPLACE THESE CIRCUIT BOARD UNITS AS A SAFETY CONCERN AND FOR THE SAFETY OF THEIR CUSTOMERS. THE DEALER SHIP..INSKIP- WARWICK RI - CLAIMS MY CAR DOES NOT MEET THE PROBLEM AND IT IS MY RADIO THAT NEEDS REPLACING FO... Read more
Incident date: Jul 1, 2010
REAR THIRD BRAKE LIGHT WORKS INTERMITTENTLY. *TR
Incident date: Jul 15, 2010
I HAVE A 2010 INFINITI FX35 IT HAS A NEW FEATURE REV IDLING; IT IS SUPPOSE TO KEEP THE RPMS CONSISTENT AS THE ENGINE SLOWS; MY CAR HAS VERY DISTINCT POWER SURGES IT WILL RACE UP TO AN ADDITIONAL 1000 RPMS AS THE CAR STARTS TO COME TO A HALT; INFINITI HAS MADE 5 ATTEMPTS ON THIS CAR AND HAS REFUSED ME SERVICE AND I HAVE BEEN TOLD THROUGH THEIR CUSTOMER SERVICE (NATIONAL NOT DEALER LEVEL) THAT I AM... Read more
Incident date: Jul 15, 2010
I HAVE A 2010 INFINITI FX35 IT HAS A NEW FEATURE REV IDLING; IT IS SUPPOSE TO KEEP THE RPMS CONSISTENT AS THE ENGINE SLOWS; MY CAR HAS VERY DISTINCT POWER SURGES IT WILL RACE UP TO AN ADDITIONAL 1000 RPMS AS THE CAR STARTS TO COME TO A HALT; INFINITI HAS MADE 5 ATTEMPTS ON THIS CAR AND HAS REFUSED ME SERVICE AND I HAVE BEEN TOLD THROUGH THEIR CUSTOMER SERVICE (NATIONAL NOT DEALER LEVEL) THAT I AM... Read more
Incident date: Jul 11, 2010
1. ONE DAY JUST STOPS WORKING, OR INTERMITTENTLY FUNCTIONING. 2. 3RD BRAKE LIGHT, IT ETHER CAN BE TOTALLY DEAD OR INTERMITTENTLY GO OUT. 3. REPLACEMENT OF TOTALLY NEW LED STRIP , REPLACING IT WITH OEM WILL CAUSE THE PROBLEM TO OCCUR WITH TIME. DUE TO FAULTY ELECTRONICS WHICH PREMATURELY FAIL IF YOU LOOK AT ANY 03/04 MODEL G35 THEIR 3RD BRAKE LIGHT IS MOST LIKELY OUT. 05/06 ARE ALSO EXPER... Read more
Incident date: Oct 17, 2010
THERE IS A KNOWN ISSUE WITH THE REAR WINDOW BRAKE LIGHT OF THE INFINITI G35. IN 90% OF 2003-2004 CARS, THIS ISSUE IS KNOWN TO OCCUR. A NON-FUNCTIONING BRAKE LIGHT IS A SERIOUS SAFETY ISSUE. INFINITI HAS YET TO ISSUE A RECALL. LATER MODEL YEARS DO NOT SUFFER AS MUCH FROM THIS ISSUE. TO MAKE THINGS WORSE, THIS IS NOT A SIMPLE BULB REPLACEMENT. THE G35 HAS A FANCY AND EXPENSIVE LED SYSTEM. A S... Read more
Incident date: Oct 17, 2010
THERE IS A KNOWN ISSUE WITH THE REAR WINDOW BRAKE LIGHT OF THE INFINITI G35. IN 90% OF 2003-2004 CARS, THIS ISSUE IS KNOWN TO OCCUR. A NON-FUNCTIONING BRAKE LIGHT IS A SERIOUS SAFETY ISSUE. INFINITI HAS YET TO ISSUE A RECALL. LATER MODEL YEARS DO NOT SUFFER AS MUCH FROM THIS ISSUE. TO MAKE THINGS WORSE, THIS IS NOT A SIMPLE BULB REPLACEMENT. THE G35 HAS A FANCY AND EXPENSIVE LED SYSTEM. A S... Read more
Incident date: Jun 5, 2010
1. BRAKING 2. THIRD BRAKE LIGHT LEDS GO OUT, OR WORK INTERMITTENTLY AND WITH LOW MILES ON THE CAR (SUB-60K) 3. NEED TO REPLACE THE ENTIRE LED HOUSING. *TR
Incident date: Jun 1, 2010
LED CENTER HIGH MOUNT STOP LIGHT FAILS PREMATURELY. COMMON ISSUE ON 03-06 G35 SEDANS. FAILURE IS RELATED TO THE LIGHT ITSELF DUE TO EITHER DEFECTIVE LEDS OR RESISTORS IN THE LIGHT. COMMON COMPLAINT ON INTERNET FORUMS AND COMMONLY SEEN ON ROAD. EXPENSIVE TO REPAIR AND REQUIRED FOR INSPECTION AND SAFETY WHICH IS WHY IT'S A FREQUENTLY COMPLAINED ABOUT ISSUE. MY OWN VEHICLE IS EXPERIENCING A F... Read more
Incident date: Sep 20, 2010
I OWN A 2006 INFINITI M35 SPORT WITH 43,000 MILES THAT IS EXHIBITING ERRATIC AND VERY ALARMING STEERING CHARACTERISTICS. AT HIGHWAY SPEEDS, BRAKING TO A STOP, OR RIDING OVER UNEVEN ROADS THE STEERING WILL PULL VERY HARD TO THE LEFT OR RIGHT (INCONSISTENTLY) TO THE POINT WHERE I MUST ACTIVELY AND CONSTANTLY WORK TO KEEP IT CENTERED (TIRE PRESSURE IS AT SPEC AND ~2/3 TREAD DEPTH LEFT). I HAVE HE... Read more
Incident date: Oct 15, 2010
ELECTRICAL CONTROL PANEL: HEAT/ DEFROST/ RADIO AND CD/TAPE. INTERMITTENT OPERATION WAS REPORTED TO INFINITI DEALER IN 2008. AT THE PRESENT TIME (OCT. 2010), THE CONTROL PANEL IS TOTALLY INOPERABLE AS OF THE BEGINNING OF OCTOBER 2010. THERE IS NO WAY OF CONTROLLING THE AC/DEFROST/TEMPERATURE. THE AUDIO/ CLIMATE SYSTEM WAS INSPECTED AND CONFIRMED THAT THE CIRCUITRY HAS INTERNAL FAILURE. THIS HAS PO... Read more
Incident date: Oct 15, 2010
ELECTRICAL CONTROL PANEL: HEAT/ DEFROST/ RADIO AND CD/TAPE. INTERMITTENT OPERATION WAS REPORTED TO INFINITI DEALER IN 2008. AT THE PRESENT TIME (OCT. 2010), THE CONTROL PANEL IS TOTALLY INOPERABLE AS OF THE BEGINNING OF OCTOBER 2010. THERE IS NO WAY OF CONTROLLING THE AC/DEFROST/TEMPERATURE. THE AUDIO/ CLIMATE SYSTEM WAS INSPECTED AND CONFIRMED THAT THE CIRCUITRY HAS INTERNAL FAILURE. THIS HAS PO... Read more
Incident date: Oct 15, 2010
ELECTRICAL CONTROL PANEL: HEAT/ DEFROST/ RADIO AND CD/TAPE. INTERMITTENT OPERATION WAS REPORTED TO INFINITI DEALER IN 2008. AT THE PRESENT TIME (OCT. 2010), THE CONTROL PANEL IS TOTALLY INOPERABLE AS OF THE BEGINNING OF OCTOBER 2010. THERE IS NO WAY OF CONTROLLING THE AC/DEFROST/TEMPERATURE. THE AUDIO/ CLIMATE SYSTEM WAS INSPECTED AND CONFIRMED THAT THE CIRCUITRY HAS INTERNAL FAILURE. THIS HAS PO... Read more
Incident date: Aug 26, 2010
TECHNICAL SERVICE BULLETIN ITB09-037 FROM INFINITI STATES OVERHEATING OF THE BRAKES CAN CAUSE BRAKE JUDDER. THEY RECOMMEND INSTALLING A BRAKE BACKING PLATE, RESURFACING, OR REPLACING THE ROTORS. I TOOK MY CAR TO MY INIFINITI DEALER AND THE PLATE WAS INSTALLED. THE FRONT ROTORS WERE RESURFACED, BRAKE PADS REPLACED, AND I STILL HAD THE BRAKE JUDDER. I TOOK IT BACK AND THEY RESURFACED THE REAR ROT... Read more
Incident date: Oct 5, 2010
THERE IS A DEFECT IN THE 2003 INFINITI G35 COUPE MODELS. THE RADIO AND CLIMATE CONTROL LOOSES CONTROL AND ALL INDICATOR LIGHTS. THE DASH HAS NO FUNCTION AS IF THERE IS NO POWER, BUT DOES CONTINUE TO FUNCTION. THE "AUTO/AC" INDICATOR APPEARS ON THE CONSOLE LETTING YOU KNOW THAT THE CAR HAS TAKEN THE CONTROLS AWAY FROM YOU. THE A/C CLOSES THE VENTS TO ONLY CIRCULATE COLD AIR ON IT'S LAST SETTING. ... Read more
Incident date: Oct 13, 2010
TRAVELING AT 1 MPH, MY 2011 INFINITI QX56 BUMPED ANOTHER VEHICLE. THERE WAS NO DAMAGE TO EITHER VEHICLE, BUT MY DRIVER AIRBAG DEPLOYED. INFINITI IS REFUSING TO LOOK AT THE VEHICLE UNLESS MY INSURANCE COMPANY ASKS THEM TO. I FEEL THIS LOW SPEED DEPLOYMENT IS FROM A DEFECT IN THIS WEEK OLD VEHICLE, BUT CANNOT GET HELP. I AM CONCERNED INFINITI IS ATTEMPTING TO IGNORE THE PROBLEM AND BRUSH IT UNDER... Read more
Incident date: Mar 13, 2010
1 QUART OF OIL PER 1000 MILES.. UNSAFE TO DRIVE CAR NORMALLY IN FEAR OF MOTOR MALFUNCTION MAJOR DAMAGE AND LOSS OF VALUE. *TR
Incident date: Aug 3, 2010
TL*THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT STATED THAT WHEN FILLING THE FUEL TANK, THE FUEL GAUGE WOULD INDICATE THE TANK WAS FULL WHEN IT WOULD IT WAS NOT. THE CONTACT WAS INFORMED BY THE DEALER THAT THE VEHICLE WAS NOT INCLUDED IN RECALL 10V074000 (FUEL SYSTEM, OTHER: STORAGE: FUEL GAUGE SYSTEM) AND THE FUEL SENDING UNIT WOULD HAVE TO BE REPLACED AT HER EXPENSE. THE CONTACT CALLED THE... Read more
Incident date: Jun 13, 2010
2010 INFINITI M35X. CONSUMER WRITES REGARDING DEFECTIVE TIRES *TGW THE CONSUMER STATED HE DISCOVERED A LEAK IN THE SIDEWALL ON ONE OF THE FRONT TIRES. THE DEFECT CONSISTED OF A BREAK ABOUT 3/4 OF AN INCH LONG. THE TIRE WOULD NOT HOLD AIR AND COULD NOT BE REPAIRED. THERE WAS NO NAIL OR OTHER OBJECT IN THE TIRE. THE CONSUMER THEN WENT TO THE DEALER TO COMPLAIN ABOUT THE DEFECTIVE TIRES. THE DEALER ... Read more
Incident date: Oct 4, 2010
TL*THE CONTACT OWNS A 2002 INFINITI I35. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE VEHICLE WOULD SUDDENLY SHUT OFF AND THE CHECK ENGINE LIGHT WOULD ILLUMINATE. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE IMMEDIATELY. AFTER ATTEMPTING TO START THE VEHICLE A FEW TIMES, SHE WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE CONTAC... Read more
Incident date: Sep 17, 2010
TL*THE CONTACT OWNS A 2006 INFINITI FX35. THE CONTACT STATED THAT THE REAR LIFT GATE DOOR NO LONGER STAYED OPEN. THE CONTACT WAS TOLD THAT SHE SHOULD HOLD THE DOOR OPEN INSTEAD OF ALLOWING IT TO STAY OPEN ON ITS OWN. THE DEALER STATED THAT THE SHOCKS ON THE REAR DOOR HAVE FAILED. THE FAILURE AND CURRENT MILEAGES WERE 34000.