Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,743 complaints for INFINITI
Incident date: Jan 10, 2008
MAJOR COOLANT ISSUE. REPLACED 4 RADIATORS, 1 WATER PUMP. ALL UPPER AND LOWER HOSES. DEALER HAS HAD SUV IN MORE THAN 9 TIMES THIS YEAR WITH SAME ISSUE. WHILE DRIVING COOLANT SMELL IS IN VENTS. UP THE HOOD AND ITS SPLASHED ALL OVER THE MANIFOLD. ALSO ABS ISSUE. BRAKING MECH MAKES METAL TO METAL SOUND AND IF U CUT OFF CAR AND TURN BACK ON.. IT RESUMES AS NORMAL. *TR
Incident date: Jan 10, 2008
MAJOR COOLANT ISSUE. REPLACED 4 RADIATORS, 1 WATER PUMP. ALL UPPER AND LOWER HOSES. DEALER HAS HAD SUV IN MORE THAN 9 TIMES THIS YEAR WITH SAME ISSUE. WHILE DRIVING COOLANT SMELL IS IN VENTS. UP THE HOOD AND ITS SPLASHED ALL OVER THE MANIFOLD. ALSO ABS ISSUE. BRAKING MECH MAKES METAL TO METAL SOUND AND IF U CUT OFF CAR AND TURN BACK ON.. IT RESUMES AS NORMAL. *TR
Incident date: Feb 12, 2008
TL* THE CONTACT OWNS A 2008 INFINITI G35. THE CONTACT STATED THAT THE FRONT AIR BAG WARNING INDICATOR WOULD NOT ILLUMINATE WHEN OCCUPIED WITH A FRONT SEAT PASSENGER WEIGHING 85 POUNDS AND OVER, AS IT WAS SUPPOSED TO. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES FOR THE IDENTICAL FAILURE. THE TECHNICIAN INFORMED THE CONTACT THAT THE AIR BAG WAS FUNCTIONING PROPERLY. THE VEHICLE WAS NOT REPAIRED.... Read more
Incident date: Sep 1, 2009
I CURRENTLY OWN A 2005 INFINITI G35 SEDAN AND I HAVE A PERSISTENT PROBLEM WITH THE THIRD BRAKE LIGHT (THE ONE IN THE BACK GLASS) EITHER DOES NOT WORK, OR WORKS INTERMITTENTLY.. I HAVE BEEN DOING SOME RESEARCH ON THE MATTER AND IT SEEMS LIKE A COMMON PROBLEM IN THE INFINITI FORUMS. *TR
Incident date: Oct 22, 2010
THE A/C SWITCH THAT CONTROLS THE REAR FAN SPEED ON THE FRONT DASH DOES NOT WORK. THE INTERNAL PLASTIC HAS BROKE AND THE NOB JUST TURNS. THE ONLY WAY NOW TO USE THE REAR A/C IS TO STRETCH WAY BACK IN THE REAR AND TURN IT ON. I WENT TO TEST DRIVE A NEWER QX56 AND THAT NOB WAS ALSO BROKEN. I TEST DROVE ANOTHER ONE AND THE REAR AIR WAS CONTINUOUSLY RUNNING. I TOOK MY 2005 QX56 TO AN INFINITI DEALER AN... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT
Nov 13, 2010
Incident date: Oct 22, 2010
THE A/C SWITCH THAT CONTROLS THE REAR FAN SPEED ON THE FRONT DASH DOES NOT WORK. THE INTERNAL PLASTIC HAS BROKE AND THE NOB JUST TURNS. THE ONLY WAY NOW TO USE THE REAR A/C IS TO STRETCH WAY BACK IN THE REAR AND TURN IT ON. I WENT TO TEST DRIVE A NEWER QX56 AND THAT NOB WAS ALSO BROKEN. I TEST DROVE ANOTHER ONE AND THE REAR AIR WAS CONTINUOUSLY RUNNING. I TOOK MY 2005 QX56 TO AN INFINITI DEALER AN... Read more
Incident date: Nov 11, 2010
INFINITI G35 WITH THIRD BRAKE LIGHT FAILURE. THIRD BRAKE IS AN ASSEMBLY MADE OF LED'S AND TECHNICALLY DO NOT BURN OUT AND LAST PAST THE LIFE OF THE VEHICLE. DEALERSHIP REFUSES TO TAKE RESPONSIBILITY AS A MANUFACTURER DEFECT. THE FAILURE HAPPEN 11/11/2010 AND THIRD BRAKE LIGHT DOES NOT WORK ANYMORE. NOTHING HAS BEEN DONE TO REPLACE FAILED ASSEMBLY BUT LOOKING FOR PARTS. *TR
Incident date: Nov 12, 2010
TL*THE CONTACT OWNS A 2003 INFINITI M45. THE CONTACT NOTICED THAT THE FUEL GAUGE INDICATED THAT THE FUEL TANK WAS FULL AT ALL TIMES. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE FUEL SENDING UNIT WAS REPLACED. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 100,000.
Incident date: Mar 5, 2010
#RD BRAKE LIGHT WENT OUT ON MY 2003 G35. *TR
Incident date: Mar 5, 2010
#RD BRAKE LIGHT WENT OUT ON MY 2003 G35. *TR
Incident date: Jun 16, 2010
BRAKE-LIGHT FAILURE ON A 2003 INFINITI G35 COUPE. THIS IS A COMMON PROBLEM EXPERIENCED BY NUMEROUS G35 OWNERS. THE 3RD BRAKE-LIGHT ON THE REAR WINDSHIELD WORKS INTERMITTENTLY. *TR
Incident date: Aug 12, 2010
I HAVE HAD MY 2005 INFINITI G35 SEDAN FOR 2 YEARS NOW AND ABOUT 3 MONTHS AGO MY THIRD BRAKE LIGHT WOULD NO LONGER TURN ON. I WAS PULLED OVER BY A NEW JERSEY STATE TROOPER INFORMING ME OF THIS AND HE WENT ON TO GIVE ME A TICKET FOR IT. I HAVE NOT HAD IT REPLACED YET BECAUSE I BELIEVE IT SHOULD BE A RECALL BY INFINITI SINCE THE LIFE OF THE THIRD BRAKE LIGHT SHOULD BE LONGER THAN 5 YEARS ON A $40K CA... Read more
Incident date: Sep 10, 2010
TL*THE CONTACT OWNS A 2005 INFINITI G35 COUPE. THE CONTACT STATED THAT CAMBER ON THE FRONT SUSPENSION WAS CAUSING WEAR ON THE TIRES. BOTH THE DEALER AND THE MANUFACTURER STATED THAT BECAUSE THE VEHICLE WAS DESIGNED THAT WAY, THERE WAS NOTHING THAT COULD BE DONE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Incident date: Nov 7, 2010
TL* THE CONTACT OWNS A 2006 QX56 INFINITI. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE BEGIN TO INDEPENDENTLY DECELERATE BEFORE COMPLETELY STALLING. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE DEALER WAS CONTACTED BUT OFFERED NO ASSISTANCE IN REPAIRING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 86,000.
Incident date: Oct 15, 2010
TL* THE CONTACT OWNS A 2002 INFINITI QX4. THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH WHEN THE VEHICLE COMPLETELY STALLED WITHOUT THE WARNING. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN INFORMED THE CONTACT THAT THREE POWER VALVE SCREWS DETACHED FROM THE ENGINE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED AT THE CONTACTS EXPENSE. THE FAILURE MILEAGE WAS 123,000.
Incident date: Mar 17, 2005
MY 2003 INFINITI G35 SEDAN'S BRAKE BACK LIGHT DOES NOT WORK SO I AM ALWAYS SO PARANOID THAT SOMEONE WILL REAR-END ME (THAT HAPPENED ONCE) BECAUSE THEY COULD NOT SEE MY THIRD BRAKE LIGHT. THIS IS A MAJOR SAFETY CONCERN AND INFINITI FAILS TO RECOGNIZE THAT THIS IS A FAULTY PROBLEM ON THEIR SIDE. *TR
Incident date: Nov 3, 2010
THE 3RD BRAKE LIGHT (HIGH MOUNT LIGHT) ONLY WORKS INTERMITTENTLY IN MY 2003 INFINITI G35 SEDAN. THIS IS A SAFETY HAZARD WHEN THE BRAKES ARE APPLIED AND THE 3RD BRAKE LIGHT DOES NOT LIGHT UP. *TR
Incident date: Aug 1, 2008
I AM THE OWNER OF A 2004 INFINITI G35 SEDAN. THE HIGH MOUNTED BRAKE LIGHT, ALSO KNOWN AS THE "THIRD BRAKE LIGHT" STOPPED WORKING ON MY VEHICLE 15 MONTHS AGO. DUE TO MY FEAR OF SOMEONE REAR-ENDING ME, OR THE INEVITABLE STOP BY A POLICE OFFICER, I DECIDED TO TAKE ACTION ON MY OWN. I REPLACED THE ORIGINAL AND BROKEN LED BRAKE LIGHT, WITH AN AFTERMARKET LED LIGHT THAT WAS PURCHASED OFF EBAY. I UNDERS... Read more
Incident date: Oct 6, 2010
I OWN A 2003 INFINITI G35 SEDAN AND THE REAR (THIRD) BRAKE LIGHT, WHICH IS LED HAS AN INTERMITTENT FLICKER TO THE POINT THAT IT DOES NOT EVEN FUNCTION AT TIMES. I CAN ONLY NOTICE THIS AT NIGHT TIME (WHEN THE REFLECTION OF THE REAR WINDOW IS MORE VISIBLE) SO I CAN ONLY ASSUME THAT IT DOES IT ALL THE TIME. *TR
Incident date: Nov 7, 2010
2005 INFINITI G35 SEDAN. LED THIRD BRAKE LIGHT IN OP AT TIMES. USUALLY OFF. *TR
Incident date: Nov 5, 2010
2003 INFINITI G35 SEDAN REAR "3RD" BRAKE LIGHT IN REAR WINDOW INOP MULTIPLE TIMES. REPEAT PROBLEM KNOWN OF MULTIPLE SIMILAR INFINITI G35 SEDANS. HAS HAPPENED TWICE TO ONE MENTIONED ABOVE. RESULTING IN NON-PROPER BRAKE LIGHTING. *TR
Incident date: Nov 5, 2010
MY REAR WINDOW BRAKE LIGHT FAILS TO WORK. IT IS AN L.E.D. UNIT AND SHOULD NOT HAVE FAILED THIS EARLY IN MY VEHICLE. THIS IS DANGEROUS DUE TO THE LACK OF THIS LIGHT WHEN BRAKING! INFINITI KNOWS OF THE PROBLEM YET CHARGES OVER $200 TO FIX THE LIGHT WHICH IS WRONG. *TR
Incident date: Nov 4, 2010
3RD BRAKE LIGHT FAILURE ON ALL 03-06' INFINITI G35 MODELS. HUMIDITY AFFECTS FUNCTIONALITY OF THE 3RD BRAKE LIGHT AND IN SOME CASES COMPLETELY FAILS. *TR
Incident date: Nov 4, 2010
3RD BRAKE LIGHT FAILURE ON ALL 03-06' INFINITI G35 MODELS. HUMIDITY AFFECTS FUNCTIONALITY OF THE 3RD BRAKE LIGHT AND IN SOME CASES COMPLETELY FAILS. *TR
Incident date: Sep 22, 2010
MY 2003 INFINITI Q45 REPEATEDLY STALLS [SO FAR, 15+ TIMES] AND OFTEN WILL NOT RESTART [10+ TIMES]. WITH MY FAMILY AND ME IN THE CAR, THE STALLING OF THE CAR PUTS US REPEATEDLY IN JEOPARDY OF A REAR-END COLLISION OR VANDALISM OR BODILY INJURY IN DANGEROUS AREAS. THE CAR IS PROPERLY MAINTAINED ON ITS SERVICE SCHEDULE. IT TOOK MY MECHANIC A WEEK AT A COST OF $90 TO CONFIRM THAT THE PROBLEM IS THE ENG... Read more
Incident date: Sep 22, 2010
MY 2003 INFINITI Q45 REPEATEDLY STALLS [SO FAR, 15+ TIMES] AND OFTEN WILL NOT RESTART [10+ TIMES]. WITH MY FAMILY AND ME IN THE CAR, THE STALLING OF THE CAR PUTS US REPEATEDLY IN JEOPARDY OF A REAR-END COLLISION OR VANDALISM OR BODILY INJURY IN DANGEROUS AREAS. THE CAR IS PROPERLY MAINTAINED ON ITS SERVICE SCHEDULE. IT TOOK MY MECHANIC A WEEK AT A COST OF $90 TO CONFIRM THAT THE PROBLEM IS THE ENG... Read more
Incident date: Apr 14, 2006
AUTOMATIC DOOR LOCKS WILL AND WILL NOT SPORADICALLY OPEN THE DOOR LOCKS. MY WIFE DRIVES ALONE AND ENTERS HER CAR IN A DARK UNDERCOVER PARKADE FOR EMPLOYMENT DAILY. WHEN LEAVING IT IS A COIN TOSS AS TO WHETHER THE DOOR LOCK ACTUATOR WILL OR WILL NOT UNLOCK THE DOOR. UPON TAKING IT TO THE LOCAL HERRIN GEAR DEALERSHIP THEY GLADLY FIXED THE PROBLEM FOR $600.00 PER DOOR, I ONLY DID ONE FIRST AS I DO NO... Read more
Incident date: Oct 30, 2010
TL*THE CONTACT OWNS A 2006 INFINITI G35 SEDAN. WHILE DRIVING IN REVERSE OUT OF A PARKING SPACE DRIVING AT AN UNKNOWN SPEED THE VEHICLE ACCELERATED, THE RPMS INCREASED WITH HER FEET ON THE BRAKE PEDAL. SHE ENGAGED THE BRAKES WITH EXCESSIVE FORCE, THE VEHICLE CONTINUED TO ACCELERATE, CRASHED INTO A POLE OVER A CONCRETE PILLAR INTO ANOTHER THEN INTO A VEHICLE. SHE STATED THAT THERE WAS DAMAGE TO THE ... Read more
Crash
Incident date: Sep 28, 2010
IN SEPTEMBER/OCTOBER OF 2010 MY 2009 INFINITI M35X UNEXPECTEDLY AND WITHOUT WARNING STALLED WHILE THE CAR WAS MOVING. THIS OCCURRED 3 TIMES, TWICE WITHIN A WEEK BEFORE THE CAR WAS SERVICED TO CORRECT THE PROBLEM CITED UNDER NHTSA ITEM #10032906, SERVICE BULLETIN # ITB-10-014 AND ONCE AFTER THE VEHICLE WAS SUPPOSEDLY FIXED. IN ALL THREE STALLS THE CAR WAS MOVING AT SLOW SPEED (<10MPH) AND LOW RPM.... Read more
Incident date: Oct 5, 2010
REPORTING A SUDDEN ACCELERATION. CAME TO A STOP (TRAFFIC LIGHT)SUDDENLY THE ENGINE ROARED AND THE CAR TOOK OFF WITH FULL SPEED. HIT A VAN AT THE DRIVERS SIDE BACKWHEEL AREA.THE CAR WAS TOTALLED. THE INSURANCE CO.(21ST CENTURY) HIRED AN ENGINEER WHO DID NOT FIND ANY FAULT WITH THE ENGINE..THIS HAPPENED 2 TIMES BEFORE.I COMPLAINED TO THE DEALER THEY COULD NOT DUPLICATE THE PROBLEM EITHER BEFORE. LOO... Read more
Crash
Incident date: Oct 29, 2010
I HAVE A 2005 INFINITI G35X. I HAVE OWNED IT SINCE APPROXIMATELY 50K MILES. FRIDAY NIGHT, ON MY WAY DRIVING FROM DC TO NY, THE AC GOT STUCK AT 90 DEGREES, AND IN AUTO MODE, THE BACKLIGHT FOR THE INSTRUMENT CLUSTER WENT COMPLETELY DEAD, AND THE STEREO WENT OUT COMPLETELY. I HAVE NO CONTROL OVER ANY OF THESE 3 DEVICES. SINCE I LIVE ON THE EAST COAST AND ALL THE DEALERSHIPS IN THE AREA ARE CLOSED, I ... Read more
Incident date: Oct 29, 2010
I HAVE A 2005 INFINITI G35X. I HAVE OWNED IT SINCE APPROXIMATELY 50K MILES. FRIDAY NIGHT, ON MY WAY DRIVING FROM DC TO NY, THE AC GOT STUCK AT 90 DEGREES, AND IN AUTO MODE, THE BACKLIGHT FOR THE INSTRUMENT CLUSTER WENT COMPLETELY DEAD, AND THE STEREO WENT OUT COMPLETELY. I HAVE NO CONTROL OVER ANY OF THESE 3 DEVICES. SINCE I LIVE ON THE EAST COAST AND ALL THE DEALERSHIPS IN THE AREA ARE CLOSED, I ... Read more
Incident date: Oct 29, 2010
I HAVE A 2005 INFINITI G35X. I HAVE OWNED IT SINCE APPROXIMATELY 50K MILES. FRIDAY NIGHT, ON MY WAY DRIVING FROM DC TO NY, THE AC GOT STUCK AT 90 DEGREES, AND IN AUTO MODE, THE BACKLIGHT FOR THE INSTRUMENT CLUSTER WENT COMPLETELY DEAD, AND THE STEREO WENT OUT COMPLETELY. I HAVE NO CONTROL OVER ANY OF THESE 3 DEVICES. SINCE I LIVE ON THE EAST COAST AND ALL THE DEALERSHIPS IN THE AREA ARE CLOSED, I ... Read more
Incident date: Oct 29, 2010
2005 FX 35 DRIVER SEAT TRACK FAILURE - DRIVER SEAT DOES NOT MOVE ON TRACK. 1100.00 - 1400.00 TO REPLACE ENTIRE TRACK. INFINITY ONLY REPLACED THE ENTIRE TRACK - THERE IS AN OPTION TO REPLACE THE PLASTIC GEAR HEAD WHICH IS BAD AT A COST FOR PART OF 65.00. INFINITY IS NOT REPLACING THE BROKEN PART FORCING YOU TO BUY THE ENTIRE TRACK. THE SEAT DOES NOT MOVE CAUSING BACK PAIN AND IMPROPER POSITION MA... Read more
Incident date: Oct 31, 2010
THE 3RD BRAKE LIGHT FOR THE 05 G35 SEDAN HAS GONE OUT PREMATURELY. IT WORKS INTERMITTENTLY, BUT ALSO FLICKERS AT TIMES. *TR
Incident date: Sep 15, 2010
MY 3RD BRAKE LIGHT WORKS SOMETIMES AND ALMOST CAUSED ME TO GET REAR ENDED ON THE STREETS! I WAS TOLD THAT MY LIGHT DIDN'T WORK WHEN I SLOWED DOWN WHICH CAUSED THE OTHER DRIVER BE UNAWARE. I CALLED THE DEALER FOR THIS PROBLEM AND WAS TOLD IT WOULD COST AROUND $600 TO FIX IT. EVEN THOUGH ITS NOT DRIVER PROBLEM RELATED I BELIEVE THE MANUFACTURE SHOULD BE RESPONSIBLE TO FIX THIS PROBLEM. *TR
Incident date: Sep 15, 2010
MY 3RD BRAKE LIGHT WORKS SOMETIMES AND ALMOST CAUSED ME TO GET REAR ENDED ON THE STREETS! I WAS TOLD THAT MY LIGHT DIDN'T WORK WHEN I SLOWED DOWN WHICH CAUSED THE OTHER DRIVER BE UNAWARE. I CALLED THE DEALER FOR THIS PROBLEM AND WAS TOLD IT WOULD COST AROUND $600 TO FIX IT. EVEN THOUGH ITS NOT DRIVER PROBLEM RELATED I BELIEVE THE MANUFACTURE SHOULD BE RESPONSIBLE TO FIX THIS PROBLEM. *TR
Incident date: May 5, 2010
NISSAN JUST STARTED A RECALL FOR STALLED ENGINE. MY CAR (2004 INFINTI G35) SEEMS TO DO THE EXACT SAME THING BUT IT IS NOT PART OF THE RECALL AND I TOOK IT TO THE DEALER BUT THEY SAID THERE WAS NO PROBLEM WITH THE CAR. NOW, THE ENGINE STALLS ONCE IN A WHILE AND YOU HAVE TURN THE CAR OFF AND RESTART FOR IT TO WORK. I CALLED INFINITI AND THEY SAID CAN NOT DO ANYTHING RIGHT NOW BECAUSE IT IS NOT P... Read more
Incident date: May 5, 2010
NISSAN JUST STARTED A RECALL FOR STALLED ENGINE. MY CAR (2004 INFINTI G35) SEEMS TO DO THE EXACT SAME THING BUT IT IS NOT PART OF THE RECALL AND I TOOK IT TO THE DEALER BUT THEY SAID THERE WAS NO PROBLEM WITH THE CAR. NOW, THE ENGINE STALLS ONCE IN A WHILE AND YOU HAVE TURN THE CAR OFF AND RESTART FOR IT TO WORK. I CALLED INFINITI AND THEY SAID CAN NOT DO ANYTHING RIGHT NOW BECAUSE IT IS NOT P... Read more
Incident date: Oct 27, 2010
HIGH MOUNT "THIRD" BRAKE LIGHT ON INFINITI G35 (03 TO ?) SEEM TO BE GOING OUT FREQUENTLY RESULTING IN VERY VERY COSTLY REPAIRS CONSIDERING ITS ONLY A LIGHT. THE DESIGN REQUIRES REMOVAL OF THE SEAT COSTING $500+. A SIMPLE, SAFELY RELATED PROBLEM SHOULD NOT BE SO DIFFICULT TO ADDRESS AND INFINITI SHOULD BE RESPONSIBLE FOR THE POOR DESIGN OF A SAFETY RELATED SYSTEM AND PAY FOR THE REPAIRS. *TR
Incident date: Jun 1, 2009
THE DISPLAY ON MY RADIO STARTED TO GO OUT AND MADE IT SO I HAD NO CONTROL OVER THE RADIO AND THE AC/HEATER. IT WENT OFF AND ON RANDOMLY FOR THE PAST YEAR, NOW MY RADIO IS COMPLETELY DEAD AND STILL HAVE NO CONTROL OVER MY A/C CONTROLS SO IT BLOWS AT MY FEET. NOW THAT TEMP. OUTSIDE IS GETTING INTO THE 30'S, AND I NEED MY DEFROST TO BE ABLE TO SEE THROUGH MY WINDSHIELD BUT CAN'T CONTROL IT... *TR
Incident date: Jun 1, 2009
THE DISPLAY ON MY RADIO STARTED TO GO OUT AND MADE IT SO I HAD NO CONTROL OVER THE RADIO AND THE AC/HEATER. IT WENT OFF AND ON RANDOMLY FOR THE PAST YEAR, NOW MY RADIO IS COMPLETELY DEAD AND STILL HAVE NO CONTROL OVER MY A/C CONTROLS SO IT BLOWS AT MY FEET. NOW THAT TEMP. OUTSIDE IS GETTING INTO THE 30'S, AND I NEED MY DEFROST TO BE ABLE TO SEE THROUGH MY WINDSHIELD BUT CAN'T CONTROL IT... *TR
Incident date: Sep 19, 2010
A VARIOUS TIMES AND UNDER VARYING CONDITIONS MY VEHICLE WILL DART TO ONE SIDE OR THE OTHER. QUICK STEERING CORRECTION HAS BEEN REQUIRED TO KEEP THE VEHICLE FROM DEPARTING THE LANE OF TRAFFIC. THIS WILL HAPPEN WITHOUT WARNING AND HAS ON NUMEROUS OCCASIONS NEARLY LEAD TO A COLLISION. *TR
Incident date: Oct 24, 2010
MY STEERING WHEEL FEELS LIKE IT IS PULLING FROM SIDE TO SIDE AND I HAVE HAD AN ALIGNMENT DONE TWICE AND IT ONLY "HELPS" THE PROBLEM...THERE IS SOMETHING WRONG WITH MY STEERING/WHEEL/COLUMN/RACK AND IT DOES MAKE ME FEEL UNSAFE WHEN DRIVING MY CAR. *TR
Incident date: Oct 21, 2009
I PURCHASED MY VEHICLE IN OCTOBER 2009 CERTIFIED PRE-OWNED FROM INFINITI SOUTHWEST IN HOUSTON, TX WITH 13K ON IT ALREADY. THIS PAST YEAR I CANT TAKE IT ANYMORE. THE PROBLEM IS GETTING WORSE AND WORSE SINCE THE VERY BEGINNING WHEN I PURCHASED THE VEHICLE. ANY GROOVE ON THE ROAD OR MINOR INDENTATION CAUSES MY STEERING WHEEL TO LOSE CONTROL. EVEN WHEN I SWITCH LANES, JUST DRIVING OVER THE LITTLE ... Read more
Incident date: Oct 21, 2009
I PURCHASED MY VEHICLE IN OCTOBER 2009 CERTIFIED PRE-OWNED FROM INFINITI SOUTHWEST IN HOUSTON, TX WITH 13K ON IT ALREADY. THIS PAST YEAR I CANT TAKE IT ANYMORE. THE PROBLEM IS GETTING WORSE AND WORSE SINCE THE VERY BEGINNING WHEN I PURCHASED THE VEHICLE. ANY GROOVE ON THE ROAD OR MINOR INDENTATION CAUSES MY STEERING WHEEL TO LOSE CONTROL. EVEN WHEN I SWITCH LANES, JUST DRIVING OVER THE LITTLE ... Read more
Incident date: Oct 21, 2009
I PURCHASED MY VEHICLE IN OCTOBER 2009 CERTIFIED PRE-OWNED FROM INFINITI SOUTHWEST IN HOUSTON, TX WITH 13K ON IT ALREADY. THIS PAST YEAR I CANT TAKE IT ANYMORE. THE PROBLEM IS GETTING WORSE AND WORSE SINCE THE VERY BEGINNING WHEN I PURCHASED THE VEHICLE. ANY GROOVE ON THE ROAD OR MINOR INDENTATION CAUSES MY STEERING WHEEL TO LOSE CONTROL. EVEN WHEN I SWITCH LANES, JUST DRIVING OVER THE LITTLE ... Read more
INFINITI
999R5-AR000
(9999) — EQUIPMENT
Oct 26, 2010
Incident date: Oct 21, 2009
I PURCHASED MY VEHICLE IN OCTOBER 2009 CERTIFIED PRE-OWNED FROM INFINITI SOUTHWEST IN HOUSTON, TX WITH 13K ON IT ALREADY. THIS PAST YEAR I CANT TAKE IT ANYMORE. THE PROBLEM IS GETTING WORSE AND WORSE SINCE THE VERY BEGINNING WHEN I PURCHASED THE VEHICLE. ANY GROOVE ON THE ROAD OR MINOR INDENTATION CAUSES MY STEERING WHEEL TO LOSE CONTROL. EVEN WHEN I SWITCH LANES, JUST DRIVING OVER THE LITTLE ... Read more
Incident date: Oct 1, 2010
PURCHASED USED CAR. CAR KEEPS PULLING TO THE LEFT. AFTER NUMEROUS ALIGNMENTS THE CAR STILL PULLS SLIGHTLY TO THE LEFT WHILE DRIVING ON THE FREEWAY. *TR
Incident date: Oct 20, 2010
TL*THE CONTACT OWNS A 2001 INFINITI I30. THE CONTACT STATED THAT HIS MECHANIC STATED THAT HER VEHICLE WAS INCLUDED IN RECALL 02V146000 (SUSPENSION: FRONT: CONTROL ARM: LOWER ARM). WHEN THE CONTACT CALLED THE MANUFACTURER, HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 110,000. UPDATED 01/06/11. *LJ THE CONSUMER STATED IT TURNE... Read more