Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: Mar 13, 2011
2007 INFINITI G35X PREMIUM 4DR ACCIDENT ON MARCH 13, 2011 IN PARKING LOT OF A CHURCH; AFTER I PARKED THE CAR, BEFORE CHANGING THE CAR TO PARK AND TAKEOFF THE SEAT BELT TO GO TO CHURCH. THE CAR WENT OUT OF CONTROL; ACCELERATED, AND I WAS UNABLE TO STOP THE CAR. I TRIED THE BRAKES ' AND IT JUST KEPT SPEEDING UP FORWARD, TOWARDS THE CHURCH BUILDING WHICH MAY HAVE KILLED THE ATTENDEES OF THE CHURCH ... Read more
Crash
Incident date: Mar 18, 2011
INFINITI QX4 2000. WE TOOK THE VEHICLE IN FOR NORMAL SERVICE AND MAINTENANCE AND WERE INFORMED THAT THE VEHICLE HAS CRITICAL FRAME FAILURE DUE TO CORROSION ON FRONT LEFT DRIVERS SIDE WHEEL. EXCESSIVE CORROSION AND ROT TO FRONT APRON, FRAME AND MOUNTING BRACKETS. VEHICLE CANNOT BE REPAIRED AND IS DEEMED UNSAFE TO DRIVE DUE TO IMPENDING FAILURE, LOSS OF STEERING AND CONTROL. CONTACTED NISSAN CO... Read more
Incident date: Mar 1, 2011
2001 INFINITI QX4. CONSUMER STATES THE FRONT RIGHT SIDE OF THE UNIBODY FRAME HAS RUSTED OUT DANGEROUSLY AT THE AREA OF THE LOWER CONTROL ARM INTERSECTION *TGW THE CONSUMER STATED THE FRAME HAD TO BE RE-WELDED. THE CONSUMER WAS INFORMED THE AIR CONDITIONING DRAIN LINE DRIPPED DIRECTLY ON THE SPOT OF THE CORROSION. *JB
Incident date: Mar 1, 2011
2001 INFINITI QX4. CONSUMER STATES THE FRONT RIGHT SIDE OF THE UNIBODY FRAME HAS RUSTED OUT DANGEROUSLY AT THE AREA OF THE LOWER CONTROL ARM INTERSECTION *TGW THE CONSUMER STATED THE FRAME HAD TO BE RE-WELDED. THE CONSUMER WAS INFORMED THE AIR CONDITIONING DRAIN LINE DRIPPED DIRECTLY ON THE SPOT OF THE CORROSION. *JB
Incident date: Mar 11, 2011
ON MARCH 11 MY 2004 INFINITY G35X EXPERIENCED A COMPLETE ALARMING SYSTEM FAILURE. THE POWER STEERING FAILED, THE BRAKES FAILED, IN FACT EVERY COMPONENT NOT RUNNING ON THE BATTERY FAILED. THE DASH WARNING LIGHTS LOOKED LIKE CHRISTMAS LIGHTS. I WAS DRIVING AT THE TIME. FORTUNATELY I WAS ON A SIDE STREET, AND NOT A HIGHWAY. THE DEALER DIAGNOSED A P-0340 CODE AND REPLACED BANK 1, CAM SENSOR. T... Read more
Incident date: Mar 11, 2011
ON MARCH 11 MY 2004 INFINITY G35X EXPERIENCED A COMPLETE ALARMING SYSTEM FAILURE. THE POWER STEERING FAILED, THE BRAKES FAILED, IN FACT EVERY COMPONENT NOT RUNNING ON THE BATTERY FAILED. THE DASH WARNING LIGHTS LOOKED LIKE CHRISTMAS LIGHTS. I WAS DRIVING AT THE TIME. FORTUNATELY I WAS ON A SIDE STREET, AND NOT A HIGHWAY. THE DEALER DIAGNOSED A P-0340 CODE AND REPLACED BANK 1, CAM SENSOR. T... Read more
Incident date: Mar 11, 2011
ON MARCH 11 MY 2004 INFINITY G35X EXPERIENCED A COMPLETE ALARMING SYSTEM FAILURE. THE POWER STEERING FAILED, THE BRAKES FAILED, IN FACT EVERY COMPONENT NOT RUNNING ON THE BATTERY FAILED. THE DASH WARNING LIGHTS LOOKED LIKE CHRISTMAS LIGHTS. I WAS DRIVING AT THE TIME. FORTUNATELY I WAS ON A SIDE STREET, AND NOT A HIGHWAY. THE DEALER DIAGNOSED A P-0340 CODE AND REPLACED BANK 1, CAM SENSOR. T... Read more
Incident date: Mar 11, 2011
ON MARCH 11 MY 2004 INFINITY G35X EXPERIENCED A COMPLETE ALARMING SYSTEM FAILURE. THE POWER STEERING FAILED, THE BRAKES FAILED, IN FACT EVERY COMPONENT NOT RUNNING ON THE BATTERY FAILED. THE DASH WARNING LIGHTS LOOKED LIKE CHRISTMAS LIGHTS. I WAS DRIVING AT THE TIME. FORTUNATELY I WAS ON A SIDE STREET, AND NOT A HIGHWAY. THE DEALER DIAGNOSED A P-0340 CODE AND REPLACED BANK 1, CAM SENSOR. T... Read more
Incident date: Feb 21, 2011
THE RADIO ON MY 2003 INFINITI G35 COUPE STARTED GOING OUT SHORTLY AFTER I BOUGHT IT (USED). SOME DAY IT WOULD GO OUT SEVERAL TIMES WHILE DRIVING. OTHER DAYS IT WOULD NOT GO OUT AT ALL. NOW THE LED DISPLAY FOR THE RADIO AND THE ABILITY TO CONTROL A/C, HEAT, DEFOG, REAR DEFROST, AND STEREO ON THE CENTER DASH IS INTERMITTENTLY GOING OUT. I STILL MAINTAIN THE FUNCTIONALITY IN THE STEERING WHEEL FOR TH... Read more
Incident date: Dec 11, 2010
WHEN I RECENTLY PURCHASED A SET OF NEW TIRES FROM A LOCAL TIRE DEALER, THE MECHANIC WARNED ME THAT NISSAN / INFINITI HAVE A HISTORY OF DEFECTIVE TIRE PRESSURE SENSORS AND INDICATED THAT THE TIRE PRESSURE SENSOR WAS INDEED DEFECTIVE. I LOOKED ON-LINE AND SAW THAT VEHICLES HAVE BEEN RECALLED FOR THIS ISSUE, BUT MY VEHICLE WAS NOT RECALLED. ALSO, SINCE THIS ITEM IS KNOWN TO BE DEFECTIVE, I DO NOT UND... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT:ELECTRICAL
Mar 6, 2011
Incident date: Mar 6, 2011
3RD BRAKE LIGHT DOES NOT WORK. THIS IS A HUGE PROBLEM W/ THIS MODEL OF CAR. NEEDS TO BE RECALLED. MANY OTHERS HAVE COMPLAINED ABOUT THIS PROBLEM. *TR
Incident date: Mar 6, 2011
3RD BRAKE LIGHT DOES NOT WORK. THIS IS A HUGE PROBLEM W/ THIS MODEL OF CAR. NEEDS TO BE RECALLED. MANY OTHERS HAVE COMPLAINED ABOUT THIS PROBLEM. *TR
Incident date: Jan 15, 2011
THE AIRBAG WARNING LIGHT COMES ON. DEALER STATES THAT IT HAS TO DO WITH THE SEAT BELT PRETENSIONER WIRING. OWNERS MANUAL STATES THAT IF THIS LIGHT COMES ON, IT MOST LIKELY MEANS THAT THE AIRBAGS ARE NO LONGER FUNCTIONAL. SEAT BELTS AND AIRBAGS ARE KEY SAFETY MEASURES. TO HAVE THEM BE NOT FUNCTIONING IS A MAJOR CONCERN. IF YOU PUT IN A GOOGLE SEARCH FOR "AIR BAG LIGHT FLASHING INFINITI QX56" Y... Read more
Incident date: Jan 15, 2011
THE AIRBAG WARNING LIGHT COMES ON. DEALER STATES THAT IT HAS TO DO WITH THE SEAT BELT PRETENSIONER WIRING. OWNERS MANUAL STATES THAT IF THIS LIGHT COMES ON, IT MOST LIKELY MEANS THAT THE AIRBAGS ARE NO LONGER FUNCTIONAL. SEAT BELTS AND AIRBAGS ARE KEY SAFETY MEASURES. TO HAVE THEM BE NOT FUNCTIONING IS A MAJOR CONCERN. IF YOU PUT IN A GOOGLE SEARCH FOR "AIR BAG LIGHT FLASHING INFINITI QX56" Y... Read more
Incident date: Mar 3, 2011
WINDOW MOTOR. *TR
Incident date: Mar 1, 2011
HAVE A 2003 INFINITI FX35, AND THE ELECTRONIC LOCKS NOW DO NOT FULLY LOCK OR UNLOCK AND THE UNLOCK MESSAGE APPEAR ON THE SCREEN WHILE DRIVING (THE WORK WHEN THEY WANT). FIRST ONE DOOR WENT OUT NOW THE OTHER. MY SENSE IS THAT A SMALL CHILD OR ELDERLY PERSON IN THE BACK COULD BE IN SERIOUS DANGER IF THERE WERE AN IMMEDIATE NEED FOR THEM TO BE EVACUATED. WITH ONLY ONE MANUAL LOCK FOR THE ENTIRE VEHIC... Read more
Incident date: Mar 8, 2007
TL* THE CONTACT OWNS A 2005 INFINITI G35 COUPE. THE CONTACT WAS DRIVING 65 MPH WHEN THE CLUTCH PEDAL ABNORMALLY DROPPED TO THE FLOORBOARD CAUSING THE VEHICLE TO BE COME RESISTANT TO DOWNSHIFTING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CLUTCH WAS REPLACED BUT DID NOT REMEDY THE FAILURE. THE CLUTCH MASTER CYLINDER WAS THEN REPLACED BUT TO NO AVAIL. THE FAILURE PERSISTED AND THERE WERE NO FURT... Read more
Incident date: Apr 16, 2009
THIRD BRAKE LIGHT INTERMITTENTLY WORKS, NO PRIOR ACCIDENTS, TRIED CHANGING THE BULB, CHECKING FUSE/WIRING, PROBLEM STILL EXISTS. *TR
Incident date: Feb 24, 2011
COMPONENT 1 - STRUT TOWER RUSTED IN SEVERAL LOCATIONS, COMPONENT 2 - RUNNING BOARDS RUSTED OUT AND WERE REPAIRED. I UNDERSTAND THERE MAYBE BE A RECALL FOR THE STRUT TOWER. MY CURRENT CONDITION WILL NEED TO BE REPAIRED FOR PA INSPECTION. THE LAST RECALL I HAD TO DO W/THE GAS TANK, NHTSA CAMPAIGN #07V435000, WHICH I ALREADY HAD REPLACED BEFORE THE RECALL. JUST TRYING TO SAVE HAVING SOMETHING DON... Read more
Incident date: Mar 2, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35 COUPE. THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. AFTER TWO TO THREE ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 101,000.
Incident date: Mar 2, 2011
VEHICLE WOULD RANDOMLY STALL OUT AT 55 MPH+ AND CONTROL OF POWER STEERING IS LOST (BATTERY LIGHT & VDC LIGHT WOULD COME ON DASH), NO CONTROL OF CAR. MANY COMPLAINTS ON SAME ISSUE. *TR
Crash
Incident date: Feb 28, 2011
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 10V175000 (AIR BAGS) AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS. THE DEALER ADVISED THE CONTACT THAT THE RECALL REPAIRS COULD NOT BE PERFORMED BECAUSE THE DRIVER SIDE SEAT HARNESS TENSIONER WAS OFF TRACK AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS CONCE... Read more
Incident date: Feb 28, 2011
TL* THE CONTACT OWNS A 2005 INFINITI G35. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 10V175000 (AIR BAGS) AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS. THE DEALER ADVISED THE CONTACT THAT THE RECALL REPAIRS COULD NOT BE PERFORMED BECAUSE THE DRIVER SIDE SEAT HARNESS TENSIONER WAS OFF TRACK AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS CONCE... Read more
Incident date: Feb 5, 2011
INFINITI G35 3RD BRAKE LIGHT WORKS TEMPORARILY. CAN CAUSE REAR END ACCIDENTS. PLEASE HAVE INFINITI RECALL AND FIX THIS PROBLEM. *TR
Incident date: Feb 27, 2011
DRIVER SIDE AIR BAG DEPLOYED WHILE SITTING AT A TRAFFIC LIGHT. *TR
Incident date: Mar 1, 2011
I HAVE A 2007 INFINITI M35X AND HAVE NOTICED A PRONOUNCED PROBLEM THAT I RECENTLY LEARNED IS TERMED "TRAMLINING". I HAVE NOTICED THE PROBLEM MOSTLY AT HIGHWAY SPEEDS ON THE INTERSTATE. WHEN I CHANGE LANES, AS THE CAR MOVES TO THE CENTER OF THE LANE THAT I AM COMING FROM THERE IS A VERY DISTINCT PULL ON THE STEERING WHEEL AND FEEL AS THOUGH THE CAR IS COMING OUT OF A RUT. AS THE CAR COMPLETES TH... Read more
Incident date: Feb 4, 2011
2003 INFINITI M45, VEHICLE STALLED IN HIGHWAY TRAFFIC ON 2 SEPARATE OCCASIONS DUE TO LOW FUEL. FUEL GAUGE AND ELECTRONIC FUEL MONITORING SYSTEM BOTH SHOWED OVER 1/2 TANK OF FUEL ON BOTH OCCASIONS. I NARROWLY MISSED BEING REAR ENDED IN ONE INSTANCE AND T-BONED ON ANOTHER AS I TRIED TO MERGE ONTO ONCOMING TRAFFIC. FUEL GAUGE CLUSTER AND FUEL SENSOR NEED REPLACING. *TR
Incident date: Nov 12, 2010
I'VE 2001 INFINITI I30 AT 82,000 MIL. IT'S STALLED RANDOMLY WHEN STOPPING AT STOPLIGHT OR BACKED OUT FROM PARKING LOT. SENT TO LOCAL SHOP TO DIAGNOSE THAT THE IDLE SPEED CONTROL DEFECTED. REPLACED BY LOCAL SHOP MECHANIC AND IT'S STILL THE SAME. SENT IT BACK FOR FURTHER TROUBLE SHOOTING, LEFT VEHICLE THERE 1 WEEK BUT STILL COULDN'T FIND ANY PROBLEM. SENT TO ANOTHER SHOP SAID IDLE SPEED CONTRO... Read more
Incident date: Nov 12, 2010
I'VE 2001 INFINITI I30 AT 82,000 MIL. IT'S STALLED RANDOMLY WHEN STOPPING AT STOPLIGHT OR BACKED OUT FROM PARKING LOT. SENT TO LOCAL SHOP TO DIAGNOSE THAT THE IDLE SPEED CONTROL DEFECTED. REPLACED BY LOCAL SHOP MECHANIC AND IT'S STILL THE SAME. SENT IT BACK FOR FURTHER TROUBLE SHOOTING, LEFT VEHICLE THERE 1 WEEK BUT STILL COULDN'T FIND ANY PROBLEM. SENT TO ANOTHER SHOP SAID IDLE SPEED CONTRO... Read more
Incident date: Feb 22, 2011
TL* THE CONTACT OWNS A 2003 INFINITI I35. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS AND WAS THEN TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CAM SHAFT ALIGNMENT SENSOR WAS REPLACED. AFTER DRIVING FOR APPROXIMATELY 30 MILES, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO T... Read more
Incident date: Feb 28, 2011
I WAS TOLD WE CAN MAKE A SHOUT OUT FOR A COMPLAINT TO NISSAN/INFINITI FOR VQ35DE REV-UP ENGINES CONSUMING A LOT OF OIL AT 1K MILES. I OWN A 2005 G35 COUPE 6 SPEED MANUAL I HAVE HAD 1 ENGINE REPLACEMENT FOR OIL CONSUMPTION PROBLEMS AND THIS BEING MY NEW ENGINE AT 60K I AM BEGINNING TO HAVE THE SAME ISSUE AGAIN. I HAVE TO ADD 2.5 QUARTS OF OIL AT 1K MILES, AND COULD DAMAGE MY ENGINE PERMANENTLY I... Read more
Incident date: Feb 27, 2011
RECLINED DRIVERS SEAT WHICH ACTIVATED "AIR BAG" WARNING LIGHT CONTINUOUSLY FLASHING. THIS IS A SERIOUS SAFETY FLAW WHICH NEEDS TO BE FIXED BY THE MANUFACTURER. UNKNOWN WHETHER AIR BAG STILL WORKS AND VERY BRIGHT FLASHING INDICATOR CAUSES SERIOUS DISTRACTION WHILE DRIVING ESPECIALLY AT NIGHT. NUMEROUS REPORTS THAT THIS IS A COMMON PROBLEM ON NISSAN MAXIMA AND INFINITI I30. *TR
Incident date: Jan 1, 2011
CAR PULLS TO EACH SIDE OF THE ROAD WITH THE SLIGHTEST UNEVENNESS OF SURFACE. IT IS A STRUGGLE TO KEEP THE CAR GOING STRAIGHT IF ROAD IS NOT NEW AND EVEN. *TR
Incident date: Nov 22, 2009
THE VEHICLE GROGING NOISE WHEN MAKING A RIGHT TURN LIKEW THERE IS SOMETHING RUBBING THE RACK/PINION WHICH CAN BE FELT IN THE STEERING WHEEL. ITS REALLY BAD IN THE MORNING WHEN THE CAR IS COLD BUT EVEN WHEN THE CARS WARM AT TIMES ITS REALLY BAD.
Incident date: Dec 18, 2010
2007 INFINITI M35X - HAS A MAJOR STEERING PROBLEM! WENT TO A NISSAN DEALER HAD 4 WHEEL ALIGNMENT, BALANCED AND ROTATED TIRES, AND PROBLEM STILL EXIST. STEERING WHEEL VIOLENTLY SLAMS FROM LEFT TO RIGHT UNDER NORMAL OPERATING CONDITIONS. IT'S LIKE SOMEONE ELSE IS TRYING TO TAKE OVER THE STEERING FOR YOU. THIS HAPPENS AT VERY LOW SPEEDS, AND ON THE SMALLEST DIP IN THE ROAD. VERY DIFFERENT FROM ... Read more
Incident date: Feb 24, 2011
CAR STEERING IS IS ALL PVER THE HIGHWAY. IT TENDS TO GO WHERE IT WANTS TO GO. THIS IS MY FOURTH CAR, AND IT'S THE FIRST TIME THAT I HAVE EVER EXPERIENCED THIS TYPE OF STEERING ISSUE.
Incident date: Sep 15, 2010
FRONT END TRAMLINING. HARD TO CONTROL CAR IN CENTER OF LANE WHEN TRAVELING AT HIGHER SPEED (45-65MPH). THIS PROBLEMS OCCURS MOSTLY ON HIGHWAY. PROBLEM HAS NOT BEEN CORRECTED. *TR
Incident date: Feb 1, 2010
VEHICLE STEERING IS UNSTABLE. SIMPLY CANNOT STAY STRAIGHT AND NEEDS CONSTANT CORRECTION. HAVE TOLD DEALER SINCE BEGINNING. WAS TOLD TO BRING IN AT 3K. WAS CHECKED AND WAS TOLD NOTHING. SAME INSTABILITY AT 10K.
Incident date: Feb 15, 2011
BROKEN STRUT TOWER/HOUSING ON 1999 QX4. MECHANIC JUST ADVISED IT HAS RUSTED AND TORN AWAY ON THE DRIVERS SIDE. CAR IS CONSIDERED UNSAFE TO DRIVE BECAUSE IT IS IMPACTING THE STEERING COLUMN SHAFT. *TR
Incident date: Feb 17, 2011
TL* THE CONTACT OWNS A 2005 INFINITI QX56. THE CONTACT WAS DRIVING 40 MPH WHEN ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSED THAT THE FUEL GAUGE WAS DEFECTIVE AND PROVIDING AN INACCURATE FUEL LEVEL READING. THE CONTACT WAS ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 10V074000 (FU... Read more
Incident date: Apr 1, 2009
2005 INFINITI QX56. CONSUMER STATES PROBLEM WITH VEHICLE STALLING *TGW THE CONSUMER STATED WHILE DRIVING ON THE INTERSTATE AT 55 MPH, THE VEHICLE SUDDENLY SLOWED DOWN TO 5 MPH THEN TO A FULL STOP. THE VEHICLE WAS TAKEN TO THE DEALER THE NEXT DAY. AFTER AN INSPECTION OF THE VEHICLE, THE DEALER INFORMED THE CONSUMER, THE THROTTLE BODY MOTOR ACTUATOR NEEDED TO BE REPLACED. THE PART WAS INSTALLED. H... Read more
Incident date: Feb 24, 2011
I OWN A 2004 INFINITI FX35 AND SUFFER FROM WHAT SEEMS TO BE A COMMON SAFETY PROBLEM AMONG OTHER OWNERS: THE LOCK ON ONE OF MY DOORS DOES NOT LOCK OR UNLOCK WITH THE REMOTE OR THE DRIVER'S SIDE LOCK BUTTON! I MUST MANUALLY PUSH THE LOCK FORWARD TO LOCK IT AND BACK TO UNLOCK IT. THIS STARTED HAPPENING SEVERAL YEARS AGO BUT ONLY EVERY ONCE AND A WHILE, ESPECIALLY ON HOT DAYS. NOW IT IS EVERYDAY NO ... Read more
Incident date: Feb 22, 2011
2006 G35X SEDAN - WHEN OPENING THE HOOD A LOUD CREAKING SOUND IS MADE AND THE FRONT FENDERS WERE SCRAPED BY THE HOOD OF THE VEHICLE. THE VEHICLE WAS NEVER IN ANY KIND OF ACCIDENT AND WORKED JUST FINE WHEN PREVIOUSLY OPENED. CHECKED ON THE INTERNET AND APPARENTLY ITS A VERY COMMON PROBLEM FOR THE HOOD HINGES TO BECOME BENT OR FAIL TO BE LUBRICATED CAUSING THE HOOD TO SHIFT AND IN SOME CASES EVEN... Read more
Incident date: Feb 21, 2011
GRADUALLY THE ROCKING IN THE DRIVER SEAT HAS GOTTEN WORSE. NOW WHEN I ACCELERATE OR DECELERATE MY DRIVER SEAT ROCKS FORWARD OR ROCKS BACKWARDS. I HAVE CONTACTED INFINITI ABOUT THE TSB THEY RELEASED: ITB02080, BUT THEY REFERRED ME TO MY LOCAL DEALER WHO SAID THEY WOULD CHARGE ME 100+ DOLLARS TO DIAGNOSE THE PROBLEM. I CAN SEE THE BROKEN BRACKET AND HAVE NO NEED OF A DIAGNOSIS. *TR
Incident date: Dec 15, 2010
TL*THE CONTACT OWNS A 2005 INFINITI G35 SEDAN. THE CONTACT STATED THAT THE DEALERSHIP PERFORMED RECALL 10V175000 (AIR BAGS) BUT THE AIR BAG LIGHT REMAINED ILLUMINATED AFTER. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 69,000 AND THE CURRENT MILEAGE WAS 70,932. THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER IN AUGUST 2010 FOR A RECALL, RELATING TO THE AIR BAG.... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT
Feb 18, 2011
Incident date: Feb 17, 2011
THE AC/RADIO CONTROLS GO OUT INTERMITTENTLY ON BY 2003 G35, EVEN THOUGH A FEW G35'S WERE COVERED UNDER A VOLUNTARY SERVICE CAMPAIGN - MY VIN # WAS NOT ON LIST - AC NOW STUCK ON AND SNOW IS DUE IN 2 DAYS! INFINITI SAYS NOT A SAFETY HAZARD AND THEY WILL NOT COVER???? I NOT A SAFETY HAZARD IN COLD WEATHER I DON'T KNOW WHAT IS.. THERE ARE 100'S OF POST SIMILAR TO MINE ON INTERNET - WHEN IS SOMEONE GO... Read more
INFINITI
999R5-AR000
(9999) - EQUIPMENT:APPLIANCE:AIR CONDITIONER
Feb 18, 2011
Incident date: Feb 17, 2011
THE AC/RADIO CONTROLS GO OUT INTERMITTENTLY ON BY 2003 G35, EVEN THOUGH A FEW G35'S WERE COVERED UNDER A VOLUNTARY SERVICE CAMPAIGN - MY VIN # WAS NOT ON LIST - AC NOW STUCK ON AND SNOW IS DUE IN 2 DAYS! INFINITI SAYS NOT A SAFETY HAZARD AND THEY WILL NOT COVER???? I NOT A SAFETY HAZARD IN COLD WEATHER I DON'T KNOW WHAT IS.. THERE ARE 100'S OF POST SIMILAR TO MINE ON INTERNET - WHEN IS SOMEONE GO... Read more
Incident date: Feb 17, 2011
THE AC/RADIO CONTROLS GO OUT INTERMITTENTLY ON BY 2003 G35, EVEN THOUGH A FEW G35'S WERE COVERED UNDER A VOLUNTARY SERVICE CAMPAIGN - MY VIN # WAS NOT ON LIST - AC NOW STUCK ON AND SNOW IS DUE IN 2 DAYS! INFINITI SAYS NOT A SAFETY HAZARD AND THEY WILL NOT COVER???? I NOT A SAFETY HAZARD IN COLD WEATHER I DON'T KNOW WHAT IS.. THERE ARE 100'S OF POST SIMILAR TO MINE ON INTERNET - WHEN IS SOMEONE GO... Read more
Incident date: Feb 17, 2011
THE AC/RADIO CONTROLS GO OUT INTERMITTENTLY ON BY 2003 G35, EVEN THOUGH A FEW G35'S WERE COVERED UNDER A VOLUNTARY SERVICE CAMPAIGN - MY VIN # WAS NOT ON LIST - AC NOW STUCK ON AND SNOW IS DUE IN 2 DAYS! INFINITI SAYS NOT A SAFETY HAZARD AND THEY WILL NOT COVER???? I NOT A SAFETY HAZARD IN COLD WEATHER I DON'T KNOW WHAT IS.. THERE ARE 100'S OF POST SIMILAR TO MINE ON INTERNET - WHEN IS SOMEONE GO... Read more