Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 9,875 complaints for INFINITI
Incident date: May 8, 2011
MY COMPLAINT IS WITH THE 2001 INFINITI QX4 THAT I HAVE OWNED FOR SEVERAL YEARS ALTHOUGH IT HAS LOW MILEAGE 60,000 + IT HAS COST ME MORE MONEY IN REPAIRS INCLUDING THE CURRENT RECALL FOR UNDER BODY RUST. I HAVE GONE THROUGH MUFFLERS AND OTHER FRONT END PARTS AND MY NEW MECHANIC EVEN COMMENTED ABOUT THE LARGE AMOUNT OF RUST. I NOW HAVE A GRINDING NOISE AND IT IS PROBABLY WHEEL BEARING HUBS. A GARAGE... Read more
Incident date: Apr 27, 2011
TL*THE CONTACT OWNS A 2003 INFINITI QX4. THE CONTACT STATED THE STEERING WHEEL BECAME UNRESPONSIVE WHILE CHANGING LANES. AS A RESULT THE VEHICLE WAS INVOLVED IN A ROLLOVER CRASH. A POLICE REPORT WAS FILED AND ALL FOUR PASSENGERS IN THE VEHICLE SUFFERED MINOR INJURIES. ONE OF THE PASSENGERS ALSO SUSTAINED A DISLOCATED SHOULDER. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILUR... Read more
Crash
4 injured
Incident date: Apr 28, 2011
THE CAR CAN REFUSE TO START RIGHT AFTER IT HAS BEEN DRIVEN AND SHUT OFF OR AFTER IT HAS BEEN PARKED FOR A WHILE. IT HAS BEEN HAPPENING ALOT IN THE LAST THREE MONTHS. WE HAVE HAD TO REPLACE THE ALTERNATOR AND BATTERY,THAT WERE ALL REPLACED EARLY THIS YEAR BY PREVIOUS OWNER. SOMETIMES JUMPING THE CAR WORKS AND OTHER TIMES IT DOES NOT. THE PROBLEM STARTED ONE DAY WHILE DRIVING AT LOW SPEEDS. THE BR... Read more
Incident date: Dec 1, 2010
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT SMELLED OIL BURNING WHEN HE NOTICED THAT THE OIL WARNING LIGHT HAD ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY PERFORMED AN OIL CONSUMPTION TEST WHICH CONCLUDED THAT THE ENGINE NEEDED TO BE REPLACED. THE DEALER ADVISED THE CONTACT TO HAVE FURTHER TESTING DONE BEFORE REPLACING THE ENGINE. THE VEHICLE WAS NOT REPAIRED AND THE MANU... Read more
Fire
Incident date: May 2, 2011
TOOK MY 2000 INFINITI QX4 IN FOR AN OIL CHANGE AT LOCAL NISSAN DEALER. SERVICE DEPT TOLD ME THAT THE FRAME WAS RUSTED SO BADLY THAT IT WAS NO LONGER SAFE TO DRIVE. THE HOLE THEY FOUND WAS THE SIZE OF MY FIST LOCATED ON THE FRAME DIRECTLY BEHIND THE PASSENGER SIDE FRONT WHEEL. THE VEHICLE WAS SOLD TO ME 5 MONTHS PREVIOUS FROM A FORD DEALERSHIP WITH A SMALL WARRANTY. THE FRAME ISSUE WAS NOT DISCLO... Read more
Incident date: Apr 20, 2011
MY REAR DECK BRAKE LIGHT WORKS ONLY INTERMITTENTLY. *TR
Incident date: Apr 29, 2011
I HAVE A 2003 INFINITI G35 SEDAN, AND THE THIRD BRAKE LIGHT IS BROKEN, I AM ALSO AWARE THAT THIS IS A COMMON PROBLEM WITH G35S. *TR
Incident date: Dec 14, 2010
TL* THE CONTACT OWNS A 1998 INFINITI Q45. THE CONTACT STATED THAT THE STEERING COLUMN WAS FRACTURED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC SHOP WHO ADVISED THAT THE STEERING COLUMN WAS FRACTURED AND THE REPAIRS WOULD COST $2400. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE CONTACTED WHO ADVISED THAT HER VIN WAS NOT INCLUDED IN ANY RECALLS AND OFFERED NO FURTHER ASSISTANCE. TH... Read more
Incident date: Dec 1, 2010
IN MY 2005 INFINITI QX56 THE DOOR HANDLE GETS STUCK WHEN IT IS COLD (AROUND OR BELOW 15 DEGREES). THE DOOR SEEMS LIKE IT IS CLOSED BUT IT IS NOT AND DURING TUNS IT SWING OPENS. I HAD TO TIE IT WITH WHATEVER I HAD AVAILABLE TO THE SEAT TO BE ABLE TO DRIVE BACK HOME. SEARCHING ONLINE, I FOUND THAT IT IS A COMMON PROBLEM WITH INFINITI AND NISSAN AND THERE ARE NO RECALLS FOR IT AND THE DEALER CHAR... Read more
Incident date: Apr 23, 2011
MY VEHICLE (INFINITI EX 35, 2010) STOPS REPEATEDLY WHILE IN DS MODE. I HAVE DOCUMENTED 11 INSTANCES WHEN THIS VEHICLE STOPPED INCLUDING TODAY. THE VEHICLE IS CURRENTLY WITH THE DEALERSHIP IN ALEXANDRIA VIRGINIA. *TR
Incident date: Apr 23, 2011
MY VEHICLE (INFINITI EX 35, 2010) STOPS REPEATEDLY WHILE IN DS MODE. I HAVE DOCUMENTED 11 INSTANCES WHEN THIS VEHICLE STOPPED INCLUDING TODAY. THE VEHICLE IS CURRENTLY WITH THE DEALERSHIP IN ALEXANDRIA VIRGINIA. *TR
Incident date: Apr 20, 2011
TL* THE CONTACT OWNS A 2005 INFINITY G35 SEDAN. THE CONTACT STATED THAT THE VDC AND SERVICE ENGINE WARNING LIGHTS WERE ILLUMINATED AND CAUSING THE VEHICLE TO FAIL TO START OR STALL CONTINUOUSLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 66,000.
Incident date: Apr 19, 2011
STRUCTURE FRAME FRONT DRIVERS SIDE. EXCESSIVE NOISE WHEN TURNING THE STEERING WHEEL. FRAME RUBBING ON THE STEERING SHAFT FROM CORROSION DUE TO POOR DESIGN. SAFETY CONCERNS WHEEL SECTION COULD SEPARATE FROM FRAME CAUSING SEVERE INJURY TO OCCUPANTS OR OTHERS. CATASTROPHIC FAILURE OF FRAME COULD OCCUR WHILE DRIVING AND HITTING A POT HOLE. REPAIR COSTS IF POSSIBLE ARE IN THE THOUSANDS. THE FRAME S... Read more
Incident date: Sep 10, 2010
TL* THE CONTACT OWNS A 2003 INFINITI FX45. THE CONTACT ATTEMPTED TO UNLOCK THE DOORS WITH THE REMOTE BUT THE DOORS WOULD NOT UNLOCK. THE CONTACT STATED THAT HE HAD TO UTILIZE THE KEYS TO UNLOCK THE DOOR WHICH SETS OFF THE ALARM SYSTEM. THE CONTACT STATED THAT WHEN THE ALARM WOULD ENGAGE, THE ALARM WOULD NOT SHUT OFF UNTIL THE ENGINE WAS STARTED. IN ADDITION, THE INTERIOR UNLOCK BUTTON HAD BECOME ... Read more
Incident date: Dec 11, 2010
THIRD BRAKE LIGHT OUT OR INTERMITTENT. *TR
Incident date: Apr 12, 2011
THIRD BRAKE LIGHT FAILS TO ILLUMINATE. RESEARCH ON THE INTERNET REVEALS THAT THIS IS A WIDELY-KNOWN DEFECT IN THIS AND SIMILAR MODELS, AND THAT INFINITI (NISSAN) HAS BEEN MADE AWARE OF IT BUT HAS TAKEN NO ACTION TO ADDRESS IT. I URGE THE NHTSA TO INVESTIGATE THIS SITUATION IN THE INTERESTS OF KEEPING OWNERS OF THESE VEHICLES AND OTHER MOTORISTS SAFE.
Incident date: Apr 14, 2011
INFINITI 3RD BRAKE LIGHT WORKING ON DURING COLD WEATHER AND OFF DURING WARM. *TR
Incident date: Apr 1, 2011
THE THIRD BRAKE LIGHT ON MY 2004 INFINITI G35 SEDAN IS NOT FUNCTIONING. *TR
Incident date: Mar 26, 2011
THIRD BRAKE LIGHT ISN'T WORKING 100%, IT ONLY TURNS ON THE FIRST FEW MINUTES I USE MY BRAKE PEDAL. AFTER AWHILE, WHEN THE BRAKE PEDAL IS USED, THE 3RD BRAKE LIGHT NO LONGER TURNS ON. THIS HAS ALWAYS HAPPENED EVER SINCE I'VE RECEIVED THE CAR AND I HAVE NEVER SEEN IT OPERATING AS A SAFE CAR WOULD HAVE IT OPERATING. MANY OF MY OTHER FELLOW INFINITI G35 OWNERS HAVE THIS PROBLEM ALSO. WE WOULD LIKE INF... Read more
Incident date: Sep 3, 2010
3RD BRAKE LIGHT NON-FUNCTIONAL. *TR
Incident date: Jun 16, 2009
IN JUNE OF 2009, THE AIR BAG WARNING LIGHT CAME ON. IT WAS SERVED AT THE DEALER (REPLACED DRIVER SIDE AIR BAG MODULE COSTING $735.50). IN OCTOBER 2010, I WAS NOTIFIED OF A RECALL CONCERNING THE AIR BAGS ON MY CAR. NO WARNING LIGHTS WERE ILLUMINATED, BUT I TOOK IT TO THE DEALER AND THEY MADE REPAIRS AT NO COST. I NOTIFIED INFINITE CONSUMER AFFAIRS ABOUT HAVING REPAIRS MADE TO THE DRIVER'S AIR B... Read more
Incident date: Apr 2, 2011
WHEN DRIVING ON ROADS THAT ARE CROWNING RIGHT THE STEERING PULLS RIGHT... THE SAME TO THE LEFT. THE BIGGER ISSUE IS THAT WHEN IT HITS AN UNEVEN ROAD THE CAR SEEMS TO PULL VERY SHARPLY RIGHT OF LEFT, UNCONTROLLABLY. LUCKILY ENOUGH I HAVE ENOUGH EXPERIENCE TO REGAIN CONTROL AND KNOW THAT THIS DOES NOT HAPPEN WITH OTHER CARS I DRIVE. *TR
Incident date: Mar 26, 1976
AFTER DRIVING THE CAR FOR A WHILE AND THEN TURNING IT OFF FOR 30 MIN-1HR, THE TRANSMISSION WILL SURGE 200-250 RPM THE FIRST TIME THE CAR IS DRIVEN AGAIN. THE SURGE HAPPENS ONLY THE FIRST TIME WHILE SHIFTING FROM 3RD GEAR TO 4TH GEAR. TO DATE, THIS HAS NOT CAUSED AN ACCIDENT. THE ENGINE HAS CONSISTENTLY PERFORMED LIKE THIS SINCE ITS PURCHASE IN FEBRUARY 2009. I FIRST REPORTED THE ISSUE TO S... Read more
Incident date: Apr 6, 2003
MY G35 AND MANY OTHER G35 OWNERS ALL SEEM TO HAVE PROBLEMS WITH OUR REAR HIGH MOUNT BRAKE LIGHT (THIRD BRAKE LIGHT INSIDE THE BACK WINDSHIELD). IF THAT MANY PEOPLE ARE HAVING PROBLEMS WITH IT, THERE SHOULD BE A RECALL TO FIX THIS ISSUE. I'VE HEARD EVEN REPLACEMENT BULBS GO OUT VERY QUICKLY, SIMILAR TO THE POWER WINDOW MOTORS THAT ALWAYS FAIL EVEN AFTER REPLACEMENT. THIS COULD BE VERY DANGEROUS, ES... Read more
Incident date: Apr 5, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35. THE CONTACT WAS SITTING IDLE AT A TRAFFIC STOP WHEN THE VEHICLE STALLED WITHOUT WARNING. WHEN THE VEHICLE WAS RESTARTED, THE SLIP, ABS AND CHECK ENGINE WARNING LIGHTS WERE ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE CAM SHAFT SENSOR, OIL GASKET VALVE AND BRAKE PADS WOULD NEED TO BE REPLACED. THE DEALER INFORMED THE CONTAC... Read more
Incident date: Apr 6, 2011
TL* THE CONTACT OWNS A 2003 INFINITI G35 COUPE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER REPEATED ATTEMPTS TO RESTART THE VEHICLE, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN DIRECTLY TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 03V455000 (ENGINE AN... Read more
Incident date: Apr 24, 2010
PURCHASED 2003 INFINITI M45 WITH 104K MILES AT VOLVO OF HOUSTON, TX AND DROVE BACK TO AUSTIN, TX. THE FUEL GAUGE READ MORE THAT HALF A TANK IN THE CAR, BUT WAS IN FACT CLOSER TO EMPTY. WHILE DRIVING CAR RAN OUT OF GAS ON A MAIN THOROUGH FARE HAD TO CALL AAA ROADSIDE ASSISTANCE FOR TOWING TO LOCAL AUTOREPAIR SHOP. IN THE PAST YEAR HAVE LEARNED THAT THIS IS A COMMON PROBLEM THE NISSAN CORP REFUS... Read more
Incident date: Apr 24, 2010
PURCHASED 2003 INFINITI M45 WITH 104K MILES AT VOLVO OF HOUSTON, TX AND DROVE BACK TO AUSTIN, TX. THE FUEL GAUGE READ MORE THAT HALF A TANK IN THE CAR, BUT WAS IN FACT CLOSER TO EMPTY. WHILE DRIVING CAR RAN OUT OF GAS ON A MAIN THOROUGH FARE HAD TO CALL AAA ROADSIDE ASSISTANCE FOR TOWING TO LOCAL AUTOREPAIR SHOP. IN THE PAST YEAR HAVE LEARNED THAT THIS IS A COMMON PROBLEM THE NISSAN CORP REFUS... Read more
Incident date: Apr 4, 2011
I'VE HAD THE SAME PROBLEMS THAT OTHER INFINITI I-35S HAVE EXPERIENCED IN REGARDS TO LOSING POWER, ENGINE CUTTING OFF AND LACK OF BRAKING. MY CAR INITIALLY STALLED WHILE I WAS PARKED AT A RED LIGHT. AFTER A FEW ATTEMPTS TO RESTART, IT FINALLY DID. I MADE AN APPOINTMENT TO SEE THE DEALER ABOUT THIS PROBLEM FOUR DAYS LATER. WHILE DRIVING TO THE DEALER, MY CAR ENGINE LIGHTS ALL LIT UP AND THE CAR STAL... Read more
Incident date: Mar 13, 2011
TL*THE CONTACT OWNS A 2003 INFINITI G35. WHILE DRIVING VARIOUS SPEEDS, THE CONTACTED NOTICED THAT THE HEATER AND RADIO WOULD ACTIVATE WITHOUT ASSISTANCE WHILE IN THE OFF POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY STATED THAT THE AUDIO FINISHER CIRCUIT BOARD WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Incident date: Apr 4, 2011
1.WENT IN FOR BRAKE WORK AND AFTERWARDS, THE FRONT WHEEL BEARING STARTED TO MAKE NOISES. TOOK BACK TO DEALER AND WAS INSTRUCTED THAT THE FRONT WHEEL BEARING WAS BAD. 2. BAD FRONT WHEEL BEARING, SEEMS TO OCCUR QUITE OFTEN ON INFINITI M SERIES MODELS. THE CONSEQUENCE IS THAT THE BEARING COULD LOCK UP AND EITHER THROW THE VEHICLE OFF PATH FROM THE DIRECTION BEING TRAVELED AND POTENTIALLY OVERHEAT AN... Read more
Incident date: Mar 28, 2011
WHEN COMING TO STOPS VEHICLE FRONT END STEERS TO EITHER SIDE OF ROAD, AS IF FRONT STEERING SYSTEM IS LOOSE. WHEN DRIVING AT HIGHWAY SPEEDS CAR WANTS TO WONDER AND MUST CONSTANTLY CORRECT DIRECTION OF STEERING AS IM DRIVING. *TR
Incident date: Mar 28, 2011
I HAVE A 2003 INFINITI G35. I HAVE EXPERIENCED COMPLETE FAULT ON ALL DASH CONTROLS (HEATER/AC, RADIO, CD, FAN). WHEN THIS OCCURRED, THE RADIO WENT OFF, THE FAN BLOWER WENT UP AND EVERYTHING ELSE OFF. I COULD NOT CONTROL ANYTHING. IT EVENTUALLY WENT BACK TO NORMAL, BUT RANDOMLY OCCURS - ALWAYS VERY INCONVENIENT AND NOT SAFE. I CALLED INFINITI BECAUSE MY NEIGHBOR THAT HAS THE SAME EXACT VEHICLE H... Read more
Incident date: Mar 1, 2011
THE DRIVER SIDE STRUT TOWER HAS DETACHED FROM THE BODY APPROXIMATELY 50% DUE TO CORROSION AND WELDING/RIVET FAILURE. A CLANKING METALLIC SOUND IS MADE ON NORMAL DRIVING CONDITIONS. *TR
Incident date: Mar 28, 2011
TL* THE CONTACT OWNS A 2003 INFINITI I-35. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT WAS ABLE TO START THE VEHICLE SEVERAL MINUTES LATER BUT SHORTLY AFTER, THE VEHICLE STALLED WHILE DRIVING APPROXIMATELY 50 MPH BUT IMMEDIATELY RESTARTED INDEPENDENTLY. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS ADVISED THAT THE CRANK SHAFT SENSOR WOULD NEED REPLA... Read more
Incident date: Mar 27, 2011
THE THIRD (HIGH MOUNT) BRAKE LIGHT IS INOPERATIVE ON MY 2005 INFINITI G35 SEDAN. NO INDIVIDUAL EVENT LEAD TO THIS OCCURRENCE. WITHOUT READING OTHER OWNER'S COMPLAINTS ONLINE, I WOULD NOT HAVE CHECKED MINE. WHEN CHECKED, MINE TOO WAS INOPERATIVE. AFTER MONITORING, THIS IS NOT A SPORADIC ISSUE, IT IS INOPERATIVE AT ALL TIMES. TO DATE, I HAVE NOT SUFFERED ANY DIRECT CONSEQUENCES, BUT I AM NOW CONCERN... Read more
Incident date: Aug 15, 2010
I BROUGHT MY 1999 INFINITI QX4 TO THE DEALER TO DETERMINE WHY THE CHECK ENGINE LIGHT CAME ON WHILE I WAS DRIVING. THEY TOLD ME THAT MY STRUT TOWER WAS SEPARATED AND IT NEEDED TO GO TO A BODY SHOP. THE BODY SHOP TOLD ME THAT THE PROBLEM WAS THAT THE METAL ALONG STRUT TOWER WELDS WAS ROTTED, POSING A DANGER OF COLLAPSE ON THE STEERING COLUMN. THEIR CHECK OF THE PASSENGER SIDE FOUND THE SAME PROBL... Read more
Incident date: Aug 15, 2010
I BROUGHT MY 1999 INFINITI QX4 TO THE DEALER TO DETERMINE WHY THE CHECK ENGINE LIGHT CAME ON WHILE I WAS DRIVING. THEY TOLD ME THAT MY STRUT TOWER WAS SEPARATED AND IT NEEDED TO GO TO A BODY SHOP. THE BODY SHOP TOLD ME THAT THE PROBLEM WAS THAT THE METAL ALONG STRUT TOWER WELDS WAS ROTTED, POSING A DANGER OF COLLAPSE ON THE STEERING COLUMN. THEIR CHECK OF THE PASSENGER SIDE FOUND THE SAME PROBL... Read more
Incident date: Aug 15, 2010
I BROUGHT MY 1999 INFINITI QX4 TO THE DEALER TO DETERMINE WHY THE CHECK ENGINE LIGHT CAME ON WHILE I WAS DRIVING. THEY TOLD ME THAT MY STRUT TOWER WAS SEPARATED AND IT NEEDED TO GO TO A BODY SHOP. THE BODY SHOP TOLD ME THAT THE PROBLEM WAS THAT THE METAL ALONG STRUT TOWER WELDS WAS ROTTED, POSING A DANGER OF COLLAPSE ON THE STEERING COLUMN. THEIR CHECK OF THE PASSENGER SIDE FOUND THE SAME PROBL... Read more
Incident date: Mar 10, 2011
I HAVE A MAJOR PROBLEM WITH MY REAR HATCH ACTUATOR LOCK. UNABLE TO OPEN THE DOOR FROM THE OUTSIDE. THE DEALER TOLD ME ONCE ONE GOES THEY ALL GO. IT APPEARS THIS IS A BIG PROBLEM WITH THE 2004 MODEL AND THEY SHOULD DO A RECALL ON THIS LOCK. THE PRICE THEY WANT TO CHARGE TO FIX IT IS OUTRAGEOUS. I HAVE FOUND THE PARTS AND LABOR PRICES CHEAPER ON LINE. PLEASE MAKE THEM RECALL THESE LOCKS FOR SAFETY R... Read more
Incident date: Feb 27, 2011
I HAVE HAD MY INFINITI M45 VEHICLE ONLY FOUR MONTHS NOW AND I JUST REALIZED ABOUT 3 WEEKS AGO THAT THE GAS GAUGE WASN'T READING CORRECTLY AND I DID SOME RESEARCH ON IT. GOING ON A LOT OF FORUMS, I'VE BEEN GETTING MANY PEOPLE SAYING THIS HAPPENS TO THEIR VEHICLE. I WENT DOWN TO ASK ABOUT A PRICE FOR THE PART AND JOB AND I WAS TOLD 900 OR SO. I DO NOT BELIEVE IT IS FARE TO MYSELF AND MANY OTHER INF... Read more
Incident date: Mar 23, 2011
I PURCHASE MY 2004 G35 LAST YEAR AND ABOUT A MONTH OR 2 LATER I STARTED TO NOTICE A STROP GAS SMELL. DIDN'T PAY NO MIND TO IT UNTIL WHEN I MOVED INTO A NEW APARTMENT AND WALK OUT TO MY CAR AN NOTED A PUDDLE UNDERNEATH MY CAR AND IT WAS GAS. I ALSO NOTICED THAT WHEN EVER I FILL UP MY CAR IS WHEN THE SPILLAGE HAPPENS THE MOST AND I LOSE ALOT OF GAS UNTIL IT GET BELOW 1/2 TANK THEN IT STOPS SPILLING ... Read more
Incident date: Jan 1, 2011
3RD BRAKE LIGHT WORKS LESS THAN HALF THE TIME. THE REFLECTION OF THE LIGHT WHEN ON IS VISIBLE FROM THE REAR VIEW MIRROR. IT HAS BEEN A CONCERN FOR ABOUT 3 MONTH. VIEWED ON A G35 FORUM THAT THIS PROBLEM IS VERY COMMON FOR OUR CARS. FILLING OUT TO THIS COMPLAINT TO TRY TO GET A RECALL FOR THIS PROBLEM. THIS PROBLEM CAN POTENTIALLY CAUSE AN ACCIDENT AS THE TAIL LIGHTS WOULD LOOK LIKE NIGHT LIGHTS AND... Read more
Incident date: Jul 19, 2010
WHILE ON INTERSTATE 10, THE QX4 SHAKES UNCONTROLLABLY WHILE DRIVING AT HIGHER SPEEDS AND THE STEERING WHEEL DOES NOT TURN IN PORTION TO THE ROTATION OF TURNING THE WHEEL. CHANGED THE STRUTS IN THE FRONT AND THE BACK AND SHOCKS WITHOUT ANY PROGRESS.
Incident date: Jul 19, 2010
WHILE ON INTERSTATE 10, THE QX4 SHAKES UNCONTROLLABLY WHILE DRIVING AT HIGHER SPEEDS AND THE STEERING WHEEL DOES NOT TURN IN PORTION TO THE ROTATION OF TURNING THE WHEEL. CHANGED THE STRUTS IN THE FRONT AND THE BACK AND SHOCKS WITHOUT ANY PROGRESS.
Incident date: Sep 16, 2010
TL*THE CONTACT OWNS A 1997 INFINITI QX4. THE CONTACT WAS TRAVELING 25 MPH AND BEGAN TO HAVE TROUBLE CONTROLLING THE STEERING WHEEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THERE WAS CORROSION IN THE STEERING COLUMN AND SHE NEEDED A NEW VEHICLE. THE CONTACT STATED THAT THEY HAD THE STRUTS AND SUSPENSION REPLACED A YEAR EARLIER BECAUSE OF CORROSION AND WAS TOLD THAT THE VEHICLE ... Read more
Incident date: Mar 22, 2011
3RD BRAKE LIGHT WAS OUT CAUSING FAILED STATE INSPECTION. ONCE I RESEARCHED THE PROBLEM, IT WAS LEARNED THAT MANY SIMILAR VEHICLES HAD THE SAME ISSUE. I WAS NOT AWARE OF THE ISSUE SINCE THE LIGHT IS BEHIND THE REAR GLASS OF THE VEHICLE, SO I DO NOT KNOW HOW LONG I WAS DRIVING AROUND WITHOUT A REAR BRAKE LIGHT CAUSING A SAFETY HAZARD. *TR
Incident date: Mar 22, 2011
TL* THE CONTACT OWNS A 2004 INFINITI G35X. THE CONTACT STATED THAT THE THIRD BRAKE LIGHT FAILED. THE DEALER INFORMED THE CONTACT THAT THERE WERE NO RELATED RECALLS TO THE FAILURE. THE CONTACT DID NOT INFORM THE MANUFACTURER NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 125,000. THE VIN WAS UNAVAILABLE.
Incident date: Sep 1, 2010
HAVE HAD 3 HID HEADLIGHT ACTUATOR/BALLAST FAILURES, LEADING TO INOPERATIVE LAMPS (TWO LEFT SIDE, ONE RIGHT SIDE). THE BALLAST IS A HIGH-VOLTAGE TRANSFORMER THAT DRIVES THE DISCHARGE LAMPS. OCCURRENCES AT 24K, 95K, AND 105K MILES. CAR ONLY HAS 110K. FIRST FAILURE REPLACED UNDER WARRANTY. LAST TWO REPAIRS ALMOST $1,000 EA FOR PARTS AND LABOR (MUST REMOVE ENTIRE FRONT FASCIA OF CAR TO REACH BALL... Read more
Incident date: Jan 21, 2011
TL*THE CONTACT OWNS A 2004 INFINITY G35. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE PASSENGER SIDE AIR BAGS AT A COST OF $700. ONE WEEK LATER, THE DRIVER SIDE AIR BAGS WARNING LIGHT WAS ILLUMINATED AGAIN. THE DEALER INFORMED HER THAT THE DRIVER SIDE WOULD ALSO NEED TO BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERE... Read more